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Job Title: Team Leader Department: TBC Management Responsibility Travel Required: N/A Reports to: ACCM Location: Site and Homeworking Contract Type: Permanent Grade: TL (Grade TBC) The Role: You will be responsible for leading, coaching, developing and mentoring a team of Customer Service Agents, enabling them to succeed against qualitative and quantitative targets, whilst ensuring full compliance to all business and client rules and procedures. The successful candidate will be naturally results orientated with exceptional problem-solving skills. You will be expected to create a focused environment with a motivational culture to enable your team to develop and maximise their full potential. Role overview • Managing a team of Customer Service Specialists, you will do this by ensuring a positive, productive and engaging team culture, through your ability to lead, inspire, motivate, coach and manage your people to deliver exceptional levels of quality whilst meeting all relevant operational and business targets., • Through your leadership you will create a customer centric culture, ensuring that all team activities are focused on the effective delivery to the end customer and high levels of customer satisfaction:, • Coach and support team members through regular 1:1s and reviews to encourage people to realise their potential and to own and achieve their performance, quality and customer outcomes consistently, • Maintain effective control of all aspects of people management processes including: absence management, 121’s, disciplinary, capability & grievance procedures, employee relations, performance management and all other employment related issues ensuring they are managed in line with policy frameworks, • Become a knowledge expert in terms of the client’s products and services, full training provided, • Proactively participate in and drive engagement initiatives within the wider TP team., • Proven people management skills with the ability to lead and motivate a team and act as a role model, driving performance at both group and individual level, • Demonstrable experience of managing multiple workflows to a set of targeted KPI’s and quality management, • Confident in a variety of people management processes, such as absence management, 121’s, performance management and other employment related tasks, • Passion for working as part of a team, with the communication and interpersonal skills to engage and motivate your team, • Used to working in a high volume, fast paced environment and proven ability to multi-task a number of sometimes conflicting priorities via good time management, decision making and organisation skills, • Customer Service focused and able to manage relationships with stakeholders, • Consider risk implications in decision making through a good understanding of business activity, opportunity and threats • Process Excellence, • Collaboration, • Communication, • Emotional Intelligence, • Open-Mindedness, • Critical Thinking, • Solution Orientation, • Entrepreneurship, • AI Proficiency, • Data Literacy Background Check Requirements: • Criminal Record Check, • Credit Check, • 3 years referencing history

Job Title: Customer Service Assistant Manager Department: Operations (Public Sector) Management Responsibility for: Supervisors Travel Required: Yes – Infrequent Reports to: Customer Service Manager Location: Gateshead Only Grade: TBC Job Summary / Overview The Assistant Operations Centre Manager (AOCM)/Customer Service Assistant Manager is responsible for delivering high levels of performance and employee engagement in their business area across a multifunctional back office and Contact Centre team, which will in turn drive high profitability and client satisfaction. They will do this by ensuring a positive and productive working culture, through their ability to lead, inspire, motivate, develop and manage their people to deliver exceptional levels of quality and customer experience whilst meeting all relevant operational and business KPIs. Working closely with all key stakeholders within the campaign this role will be based on site and/or working at home (WAH) Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document) • Leading a team to drive positive work culture and staff engagement, • Manages and is responsible for day-to-day activities of their assigned line/s of business, • Is fully accountable for performance of their business area across all business and client KPIs, including client metrics, absence, attrition, engagement and others where appropriate, and takes appropriate steps (with the support of others where required) to ensure good performance is consistently achieved, • Follows all steps of Teleperformance Operating Standards, operating entirely within its guidelines ensuring the methodology flows through their business area via their Team Leaders., • Leads Daily supervisor meetings and works together with their team, OCM and other stakeholders as necessary to identify issues and generate action plans to ensure delivery of performance/KPI focus areas, • Evaluates business area performance on a daily, weekly and monthly basis, ensuring all areas requiring additional focus are reflected in the game plans of their Team Leaders, • Meets with Supervisors as required to make intra-day adjustments to game plans where required based on performance throughout the day, • Proactively maintains and delivers the required service levels whilst maximising productivity in the team to ensure the desired operational margin, • Supports, motivates, evaluates, develops and coaches their Team Leaders to continually meet and exceed their individual / team targets, • Supporting a broad Social Value proposition driving ethical behaviors and added value to the communities we work in, • Provides opportunities for continuous development of their people, and makes appropriate succession plans for emerging talent to nurture the next generation of operational leaders, • Carries out monthly 121s, as well as quarterly reviews and annual appraisals of performance for each Supervisor, highlighting areas for coaching, training, and further development. Puts activities in place to progress performance improvements or personal development as needed, • Ensures Supervisors are likewise carrying out reviews with their agents and performs audits to ensure high quality conversations are taking place, and appropriate support is being applied, • Is commercially astute and can effectively balance the employee, business and client needs in decision-making approach. Can demonstrate steps taken to optimise profitability by keeping shrinkage and ratios within budgeted parameters and taking effective steps to minimise cost leakages, • Works together with internal departments to meet client’s deliverables, • Manages a healthy programme performance scorecard based on annual strategic plans, • Manages Client´s escalations processes, • Participates in client / prospective client meetings as required, including Monthly Business Reviews, Quarterly Business Reviews and site visits, • Able to effectively manage multiple priorities to ensure successful outcomes, • Demonstrates understanding on Teleperformance’s tools and processes, and a deep understanding of the client’s requirements, to enable identification of appropriate solutions to increase performance, quality and customer experience outputs, • Builds relationships and always works closely with own team and key stakeholders to achieve optimum performance and engagement levels, supporting the implementation of strategic initiatives, • Fosters a culture of high employee engagement, where local, national and global recognition programmes, awards, incentives and engagement initiatives are delivered effectively, • Drives a business culture where data protection, security and prevention of fraud is a top priority for all employees, ensuring compliance with all security, HR and other policies and procedures through effective preventative and responsive actions are taken where needed, • Responsible for the health, safety and welfare of yourself, your team and surrounding colleagues., • Work with your AOM/CSAM to deliver all health & safety needs, promote a strong health and safety culture, demonstrate leadership and commitment with respect to the safety management system. Identify opportunities for continual improvement., • Leads by example and consistently demonstrates the Teleperformance values of Professionalism, Integrity, Commitment, Innovation and Respect in every interaction, • Fosters a working culture which is built on embracing diversity, respect and positivity, and has a zero-tolerance attitude towards bullying & harassment, and any other unethical behaviours or practices, • Other duties as assigned. Main Job Requirements Education and Specific Training • Teleperformance Leadership Induction Programme (will be provided on appointment), • Teleperformance TOPS training (will be provided on appointment), • Product Training on client account (will be provided on appointment) Work Experience • JUMP ACCM certification (for internal promotions only) Required Skills Technical Skills • Comprehensive computer skills, • Proficient use of Microsoft Office tools including MS Word, PowerPoint, Excel, Outlook and others, • Ability to use Excel’s advanced analytical tools such as run charts, histograms, pareto charts, scatter plots etc, preferred Competencies and Specific Skills • Achievement oriented, • Excellent analytical ability, • Excellent communication skills, • Robust and commercially balanced decision-making, • Flexibility, • Sound reasoning & judgement, • Excellent leadership and management skills, • Planning and organising, • Lead by example / integrity, • Problem Solving, • Strategic thinker, • Resilient, • Coaching focus, • Employee satisfaction orientated, • Self-motivated and can motivate others, • Advanced team building skills, • Advanced time management and prioritisation skills, • Facilitation & presentation skills, • Project management skills, • Change management skills, • KPI knowledge and understanding, • Commercially aware, • Methodical

Oculoplastics Surgeon Location - Newcastle Contract - Permanent Work schedule - Full or Part time Salary - Competitive DoE Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology. For over 35 years, millions of patients have trusted Optical Express with their eye care. As the UK's leading private provider of laser eye, premium intraocular lens and cataract surgery, our Surgeons undertake more laser procedures collectively than any other provider. About the Role We are seeking a highly skilled and motivated Consultant Oculoplastics Surgeon to join our dynamic ophthalmology team. The successful candidate will provide expert care in oculoplastic surgery, including management of eyelid disorders, lacrimal system diseases, orbital conditions, and periocular tumors. Key Responsibilities • Deliver high-quality clinical care in oculoplastics., • Lead outpatient clinics and surgical sessions., • Collaborate with dermatology, and plastic surgery teams., • Participate in multidisciplinary meetings and joint clinics., • Contribute to teaching, training, and clinical governance., • Full GMC registration and inclusion on the Specialist Register., • Completion of subspecialty training in oculoplastic surgery., • Proven experience in managing complex oculoplastic cases., • Commitment to continuing professional development., • Access to state-of-the-art facilities and equipment., • Supportive and collaborative working environment., • Opportunities for research, audit, and teaching. This is a fantastic opportunity to join a global organisation where you will have the opportunity to grow and develop within a professional working environment. Optical Express is an equal opportunities employer.

Mackinnon Bruce are working closely with a global leader in cancer diagnostics that provide innovative solutions to help researchers advance technology within the oncology space. Due to continued growth and new partnerships, we are now looking for a Program Manager with a specific focus on Companion Diagnostics. This position would be either an on-site position in Newcastle, UK or a hybrid role with a minimum of 3 days on-site and frequent domestic and international travel. About the Role: The Program Manager is responsible for liaising with key stakeholders and managing partnerships with pharmaceutical companies to successfully deliver programs and projects relating to Companion Diagnostics and Advanced Assay development. This is an individual contributor position with managerial program/project oversight, working cross functionally with local and global teams to execute the project, review & resolve issues, make critical decisions and ensure work is completed within set time frames and budget. In this role, you will have the opportunity to: • Lead and deliver complex companion diagnostics and R&D programs by providing strategic oversight, cross-functional alignment, and direct line management in the future., • Build and maintain strong relationships with Pharma collaborators and business stakeholders to align expectations and milestones,, • Ensure clear, consistent communication of timelines, deliverables, and risks to all stakeholders and internal teams., • Be accountable for driving, tracking, and reporting project progress, risks, countermeasures, and issues to pharma partners., • Develop and implement full end-to-end project management practices in keeping with the company principles, • Oversee the daily management across all levels of program and project delivery, while integrating Quality, Regulatory, and EHS requirements., • Provide leadership, mentoring, and coaching to project teams and build organisational project management capability through training and continuous improvement. Role Requirements: • A history of working within Companion Diagnostics projects with a track record of on-time delivery within budget, • A minimum of 2 years’ experience managing end-to-end projects within CDx or similar, including feasibility, assay design and development, clinical validation and regulatory submission within highly regulated environments, • Hold a BSc level (or equivalent) in a life science or related field, • Ideally you will have relevant experience of working within medical device, class II or class III (or equivalent) regulatory frameworks, • Proven ability to identify, apply and manage best practice in project management principles., • Exceptional communication skills (verbal/written/presentation/relationship building), • Rapid learning ability to deal with complex and novel situations, • Willing and able to travel for project specific meetings and partnership collaborations up to 30%, this will include overnight stays and potential international travel. What we offer: • Competitive Salary, • Performance-related bonus, • The opportunity to grow a team in the future, • Excellent company benefits If you are interested in discussing the position further, please apply or reach out to me directly at

A leading provider in the design, manufacture, and installation of subsea umbilicals, power cables, and intervention systems is seeking an experienced Project Manager to oversee all aspects of cable testing and termination activities, ensuring the highest standards of quality, safety, and client satisfaction. Role Purpose The Project Manager will be responsible for managing the planning, execution, and delivery of cable testing and termination operations across offshore and onshore projects. The role requires strong coordination with engineering, manufacturing, and site teams to ensure that testing and termination works are delivered on time, within budget, and to required specifications. Key Responsibilities • Lead and manage all testing and termination activities for assigned cable projects (HV, MV, or fiber optic)., • Coordinate with engineering, production, QA/QC, and site teams to develop and execute test plans., • Ensure compliance with project specifications, industry standards, and client requirements., • Oversee FAT (Factory Acceptance Testing), SAT (Site Acceptance Testing), and commissioning activities., • Plan and manage resources, including subcontractors, technicians, and test engineers., • Monitor project progress, risks, and changes; implement corrective actions where required., • Prepare and maintain project documentation, including test reports, schedules, and method statements., • Ensure strict adherence to HSE policies during all testing and termination activities., • Act as the main point of contact for clients during testing and termination phases. Essential: • Proven experience in project management within the cable manufacturing, subsea, or HV cable installation industry., • Strong knowledge of HV/MV cable testing (VLF, AC, DC, partial discharge, etc.) and termination methods., • Understanding of subsea and/or offshore cable systems and standards (e.g., IEC, CIGRÉ)., • Track record of delivering projects within schedule and budget., • Excellent communication and client relationship skills., • PMP/PRINCE2 or equivalent project management certification., • Offshore experience and valid offshore certifications (e.g., BOSIET, GWO)., • Highly organised, detail-oriented, and solution-focused., • Strong leadership and decision-making skills., • Ability to work under pressure and adapt to changing project requirements., • Collaborative mindset with a focus on achieving results.

We have three new exciting opportunities within our Cladding Remediation team, the role of the Production Project Manager is to lead the delivery of Cladding remediation projects through all aspects of the construction stages of the replacement of the facade and be accountable for the projects’ programme delivery in line with the project targets and all stakeholders’ expectations. The successful candidates will contribute to the pre-construction planning of developments considering and developing project execution plans, site management strategies and building sequence/durations to facilitate the compilation of an overall development programme/budget. You will own responsibility for the day-to-day planning, direction and monitoring of site of each project, ensuring that projects are delivered in a safe, efficient, cost effective and sustainable manner. What You Will Do • Co-ordinate and manage pre-commencement Health and Safety obligations across the projects ensuring all pre-start Health & Safety Plans are fully developed prior to start on site in accordance with HSE policy and are maintained throughout the projects., • Ensure the project teams are aware of the Health and Safety implications of all design decisions and contribute to finding the best solutions to problems., • Ensure all stakeholders (inc RMT, management companies etc) are managed throughout the build process for their full cooperation., • Ensure the build stages of the project are in compliance with the TW Complex Projects framework., • Provide guidance and documentation necessary to formulate pre-development programmes and establish strategies for the project’s execution with clearly defined build methods, sequences and timings to facilitate comprehensive and robust project plans and budgets., • Work collaboratively and assist with other departments Technical, Commercial and take a lead during the build/ remediation stage., • Ensure risks are identified and managed through the project., • Ensure a full review is undertaken at the appropriate time in a project to ensure the audits fully captured the whole project., • Ensure that quality standards are set and maintained throughout the project, and that quality reports are prepared and promptly reviewed, and necessary actions taken to address areas of concern., • Take responsibility for the site prelims budget and ensure that costs are monitored and interrogated regularly., • Ensure that all site decisions are made considering the impact on objective, quality, cost and programme and are suitably discussed and agreed as necessary with the Technical and Commercial functions and Project Lead before contractors are instructed., • Degree or professional qualification in property, development, construction or a related field (or equivalent work experience and a clear plan for achieving the necessary qualifications), • Proven track record at similar level in the construction industry, with experience gained in working with developers, contractors and/or other related partners, • Strong understanding of Facade/ Cladding replacement on residential construction, particularly high-rise developments (18m+), with a proven track record of delivering high profile, complex construction projects to time, cost, and quality standards, • Proven track record of managing a range of stakeholder relationships including local authorities, landowners, developers and contractors Checks And Eligibility To Work To be successful in this role you must be able to prove eligibility to work in the UK. If you are successful at interview and the Company considers making an offer of employment, you may be asked to give your consent to the following pre-employment check[s] being undertaken by our third-party provider, Experian (or any other appropriate third-party provider that the Company chooses to engage). The type of checks made will depend on the role in question but may include any or all the following: • Criminal records (DBS);, • Credit reference What We Will Offer You Taylor Wimpey is a FTSE 100 business and one of the largest residential developers in the UK, building new homes and communities across England, Scotland and Wales. We are passionate about building new homes and communities with a focus on sustainability. Our people are important to us and we want to make sure that we reward and recognise all the great work that they do. Our employees enjoy many standard benefits including access to the Taylor Wimpey House purchase discount scheme, pension (including company contributions), quality health cover, share save schemes as well as many flexible benefits such as buying additional holiday days, retails discounts, free Bupa health assessments and so much more. Our benefits work perfectly with our culture where you feel valued as a member of a successful team. We offer industry leading subsidised professional training and development, which support our employees to excel and fulfil their career and personal goals in a variety of opportunities and environments. This in turn drives a strong succession of high performing customer centric leaders, really putting customers at the heart of everything we do. We embrace diversity and look to develop our people in the skills and areas they are most interested in, leveraging the qualities and appreciate the unique competencies, skills and experiences that each person brings to the company.

Paraplanner - Award-Winning Financial Planning Firm Location: Newcastle (Hybrid - 2 days in-office, 3 days from home) Salary: Up to £50,000 + Performance-Based Bonus + Excellent Benefits We’re working on behalf of a respected, award-winning Independent Financial Planning & Investment Management firm to recruit a talented Paraplanner to join their growing team in Newcastle. The firm manages over £5bn in client assets and employs 250+ people across 10 UK offices. With a reputation for quality, a collaborative culture, and ambitious growth plans, this is a fantastic opportunity to join a business that truly invests in its people. The Role You’ll work alongside Chartered Financial Planners, delivering high-quality technical support including cash flow modelling and tailored suitability reports. The firm places strong value on quality of work and provides a clear development pathway for Paraplanners at all levels. Key Responsibilities • Analyse client data and financial arrangements, • Build cash flow models and write detailed suitability reports, • Collaborate with advisers to design financial solutions, • Provide technical input to the wider team, • Participate in peer reviews, team meetings, and ongoing process improvements, • Support and mentor more junior team members, • Attend client meetings where required What We’re Looking For • CII Level 4 Diploma in Regulated Financial Planning (minimum requirement), • At least 3 years’ experience in a paraplanning role, • Strong understanding of financial planning and tax considerations, • Excellent written and verbal communication skills, • High attention to detail and ability to manage multiple tasks, • Experience with systems such as Voyant, FE Analytics, or Curo (advantageous) Progression & Development This firm supports two clear career tracks: • For those interested in advice, they now offer a Financial Planning Associate programme - a structured trainee route into an adviser role and support for further qualifications Reward Package • Salary up to £50,000 depending on experience, • Performance-based Paraplanner bonus scheme (based on individual output, with an average payout of approx. 9% last year), • Hybrid working (2 days in-office, 3 days remote), • 28 days holiday + bank holidays, • Private Medical Insurance (PMI), • Pension scheme, • Group Income Protection & Life Cover, • Health cash plans, • Flexible benefits platform If you're an experienced Paraplanner ready to take the next step in your career, we’d love to hear from you. This is an opportunity to join a high-performing team in a business that will value your contribution and support your long-term development.

The ideal candidate will have experience leading a team and managing the daily operation of the business. They will be responsible for maintaining the standard of work from employees as well as onboarding and hiring new team members. Responsibilities • Provide leadership and direction to a team of people, • Manage operations and finances of business, • Recruit and train new hires on business practices, • Drive development of employees, • Ensure that quality of work or service is maintained Qualifications • Management and Customer Service experience Strong administrative skills, • Demonstrated ability to lead, • Comfort working with budgets, payroll, revenue and forecasting Strong communications skills

HSEQ Director Salary: Up to £80,000 + Bonus, Private Healthcare and Company Car. Location: North East We’re seeking a proven HSEQ leader to join a major construction business in the North East. This is a strategic role, responsible for driving Health, Safety, Environment and Quality performance across high-profile projects. You’ll lead a team, shape company-wide safety culture, and ensure compliance with ISO standards (45001, 9001, 14001) and industry best practice. The ideal candidate will bring: • Significant senior HSEQ leadership experience in construction or infrastructure., • Strong knowledge of UK legislation, CDM Regulations, and management systems., • A track record of delivering cultural change and continuous improvement., • Chartered membership of IOSH (CMIOSH) or equivalent. This is a fantastic opportunity to join a forward-thinking business where you’ll have real influence at both strategic and operational levels.

Senior Digital Product & Experience Designer – Hybrid, Newcastle ✨ Join a world-class design and innovation studio delivering award-winning digital products, immersive experiences, and future-focused concepts for global brands. They’re looking for a Senior Designer to confidently lead projects, push creative boundaries, and turn bold ideas into reality — across digital platforms, installations, speculative concepts, and hybrid physical/digital experiences. What you’ll be doing: 🎯 Leading the creative direction of projects — from concept to final output 🖥 Designing next-generation SaaS platforms, connected ecosystems, AR/VR simulations, and interactive installations 🤝 Collaborating with strategists, product designers, technologists, and clients on complex or ambiguous briefs 🚀 Balancing big-picture thinking with hands-on design craft — from UI and interaction design to motion-rich storytelling What they’re looking for: 💡 5+ years’ experience in fast-paced agency or studio environments 🛠 Expertise in interaction design tools (Figma, Adobe Creative Suite, After Effects, Photoshop, Illustrator) 🎨 Proven ability to deliver high-quality UX/UI across multiple sectors and contexts 🌍 Adaptability to switch between industries and project types — from automotive to enterprise tech 📈 Experience mentoring designers and setting a high bar for craft, storytelling, and systems thinking ⚡ Familiarity with emerging tools and workflows, including AI-assisted processes (bonus if you’ve explored Touch Designer, Webflow, Unity, Framer, or front-end principles) Location & Package: 📍 Hybrid – 3 days per week in Newcastle studio, 2 days remote 💸 £50–£70k depending on experience + benefits If you’re excited about shaping innovative, brand-led digital products and experiences — and confident leading from ideation through to delivery — apply with your CV + portfolio link. 💌

Senior Landscape Architect – Newcastle upon Tyne 💰 £38,000 – £55,000 + EOT Bonus 🏠 Hybrid working + early Friday finishes 🌿 Design-led + sustainability-focused projects We're working with an employee-owned landscape practice that’s growing and on the lookout for a Senior Landscape Architect - someone with either strong design skills or solid LVIA experience (or both). They work across a wide range of sectors including public realm, education, and renewable energy. It’s a studio where collaboration isn’t a buzzword - they genuinely value everyone’s input and invest in your long-term development. What you’ll be doing: 🧠 Lead projects from concept to detailed design 🤝 Collaborate with clients, stakeholders, and multidisciplinary teams 📊 Manage budgets, timelines, and resources 📐 Produce high-quality drawings, presentations, and reports 🌍 Carry out site assessments to inform design decisions 🧑‍🏫 Mentor junior team members and support the growth of the practice What you’ll need: ✔️ CMLI + min. 3 years post-chartership ✔️ Strong design portfolio or proven LVIA experience (GIS knowledge ideal) ✔️ Software: AutoCAD, Adobe Suite, Revit (for design); GIS (for LVIA) ✔️ Excellent communication + presentation skills ✔️ Full UK driving licence What’s in it for you: ✨ £38k–£55k depending on experience ✨ Employee Ownership Trust bonus ✨ 25 days holiday + bank holidays ✨ Paid membership fees ✨ Early finish Fridays ✨ Collaborative, people-first culture Whether you're looking to deepen your design work or lead on LVIAs, this is a great time to join a practice doing work that matters - and have a real hand in shaping its future. 📩 Drop me a message or apply via the link.

Gas Technical Manager Location: Newcastle Salary: Competitive Salary + Car Allowance + Benefits Are you an experienced Gas professional with a strong background in facilities management? Do you have the leadership skills to manage and improve gas systems, infrastructure, and safety across a portfolio of sites? If so, we want to hear from you! We are looking for a Technical Manager with a Gas background to lead the management of gas systems, assets, and operations across multiple facilities in Newcastle. This is an exciting opportunity for an expert to bring their technical knowledge and leadership abilities to ensure optimal performance, compliance, and safety across all gas-related infrastructure. The Benefits: · Competitive Salary + Car Allowance · 25 days holiday + 8 bank holidays · Private Healthcare · Critical Illness Cover · Annual salary reviews linked to performance · Company Bonus schemes (annual and monthly) · Pension Schemes What You’ll Do: · Lead a Skilled Team: Manage and guide a team of gas engineers and technical staff, ensuring best practice in installation, maintenance, and repair of gas systems. · Oversee System Performance: Ensure all gas installations, pipework, and appliances are regularly inspected, serviced, and operating efficiently in line with legislation and manufacturer guidelines. · Drive Compliance & Safety: Maintain strict compliance with gas safety regulations, health and safety standards, and environmental legislation. · Implement Efficiency Measures: Identify and deliver strategies to improve energy efficiency and reduce operational costs without compromising safety or service quality. · Technical Problem-Solving: Diagnose and resolve complex gas system issues, providing expert support to engineering teams when required. What We’re Looking For: · Experience: Minimum 5 years’ experience in gas engineering, facilities management, or a related technical role. · Technical Expertise: Strong working knowledge of commercial and industrial gas systems, including boilers, pipework, controls, and related plant equipment. · Leadership Skills: Proven ability to lead, motivate, and develop technical teams. · Qualifications: ACS Gas Safe qualifications (commercial gas preferred) and/or HNC/HND in Mechanical Engineering, Building Services, or related discipline. · Problem-Solving: Strong diagnostic skills with a practical, hands-on approach. · Health & Safety Knowledge: Comprehensive understanding of gas safety legislation, risk assessment, and safe systems of work. This is your opportunity to step into a key leadership role, influencing safety, performance, and operational excellence across multiple facilities. If you have the technical expertise and leadership skills to deliver in this environment, apply today and join us in Newcastle.

• North England to Glasgow, • Up to 48k plus van, • None working Supervisor role - best suits a confident Lead Engineer/Supervisor looking to progress into management, • Mon to Fri, • Home based with travel to key sites in Darlington & Glasgow, • Can consider none Facilities Technical backgrounds Here at ISS, as one of the UK's leading Facilities Management (FM) providers, we are looking to develop our Engineering resource aligned against a key UK Government client within the north region, encompassing two key sites in Darlington and Glasgow, but also smaller sites in Newcastle and Middlesborough, plus a facility in Aberdeen, but that does not require any site presence Here, based from home and supervising 5 engineers you will play a key part in the Engineering delivery within M&E maintenance, small install jobs and fabric repairs across Office facilities. You will oversee the Planned Preventive Maintenance (PPM) regime and reactive repairs to ensure successful, and compliant completion Please note, one of the sites is a high profile conference centre, home to senior Government officials and foreign representatives and so a top level engineering service is required The key responsibility, while reporting into the Regional Engineering Manager, will be ensuring Engineer and Sub contractors are working safely, provide advice and support, provide first line management support (performance reviews, dealing with sickness, holidays etc) while also working closely with the end client to ensure customer satisfaction This is a fantastic role for a confident Engineer, with some leadership, and/or client facing experience looking to take the next step into management, working for a leader Facilities provider on an established Government contract Actions will include: • Perform supervisory functions common to a facility maintenance and utility plant operations organisation, • Review and evaluate performance and ensure quality standards are being met, • Take corrective action to resolve problems, • Understand the Owner’s building operations rules for the building(s) under care and as provided by the Technical Service Manager and/or Key Account Director, • Work with Technical Services Manager to ensure efficient utilisation of staff, • Make Task assignments as needed for Work Tickets and Preventative Maintenance Work Orders for the O&M Team, • Solve problems within procedural limitations, • Ensure staff complete PM’s and work orders as scheduled each month, • Ensure the Operations & Maintenance Documents (Documents Library) of Drawings, O&M manuals, Site Operators Manual, asset registers etc. are up to date and neatly stored and easily and readily retrievable, • Review, edit and maintain SOPS/MOPS/EOPS as appropriate for site operations, • Within the space provided, maintain effective storage and inventory of; spare parts, tools, and service equipment in a neat and orderly manner, • Dispose of broken tools, unusable spare parts, and waste materials associated with the O&M program in accordance with management’s instructions, • Coordinate with contractors and vendors as needed for the effective and safe accomplishment of maintenance and project work; This task is to see that contractors and vendors may safely arrive on site, access the facilities properly, be escorted to their work areas, and other safety precautions, with work teams debriefed and safely escorted off site. The preservation of the critical load and the safety of the teams and other site users are top priority, • Direct the resolution of operational and maintenance problems to ensure minimum costs and prevent operational delays, • Assist the Technical Manager by ensuring all assigned employees are aware of and comply with Company, government and client policies, procedures, and regulations We need from you: • A Technical/Engineering background and qualification, strong communication skills, and ideally leadership abilities proven already

Business Analyst - part time (4 days a week) - 12 month FTC Newcastle upon Tyne (hybrid working - 3 days a week) Start - ASAP Tenth Revolution Group are looking for a talented and versatile Business Analyst to join our team at our Global HQ in Newcastle. Joining our busy IT Business Analysis team on a fixed-term basis, your role will primarily focus on e-invoicing initiatives, helping to streamline and enhance our invoicing processes across the business. You will also support other strategic projects across both front and back-office functions, contributing to our mission of enabling recruiters to place candidates more effectively. This is a fantastic opportunity to work alongside a high-performing team and make a real impact across the organisation. Key Responsibilities • Lead and support the delivery of e-invoicing solutions, working closely with finance, IT, and vendor teams., • Gather, analyse, and document business requirements across multiple departments., • Facilitate workshops, stakeholder interviews, and process mapping sessions., • Collaborate with developers, testers, and project managers to ensure successful delivery., • Identify opportunities for process improvement and automation across front and back-office systems., • Provide BA support across other strategic initiatives as needed., • Ensure alignment with compliance, data integrity, and business goals. We are looking for someone with: • Proven experience as a Business Analyst in a recruitment or professional services environment., • Strong understanding of e-invoicing, finance systems, and related workflows., • Ability to work across both front office (e.g., CRM, candidate/job workflows) and back office (e.g., finance, operations) domains., • Excellent stakeholder management and communication skills., • Comfortable working in a fast-paced, agile environment., • An analytical mindset with attention to detail and a proactive approach., • Team player with a collaborative attitude and a drive to deliver high-quality outcomes. Desirable Skills • Familiarity with finance platforms or ERP systems., • Experience with recruitment systems and Salesforce, • Knowledge of data analysis or reporting tools., • Agile or hybrid project methodology experience. This position will offer you the opportunity to work with a high-performing IT BA team, with exposure to strategic projects across the business. Please apply on line! Applicants must hold full independent legal authorisation to live and work in the UK both now and in the future. We are not able to provide sponsorship. Tenth Revolution Group is an equal opportunities employer that values a diverse workforce and the contribution each individual makes. We are committed to promoting equality and diversity, and creating an inclusive environment for all both internally and externally with our clients and candidates.

Lead development of hybrid data architecture, supporting batch and real-time data analytics across a diverse array of testing data and other large datasets. Advance Data Management, Data Orchestration, and Data Architecture best practices to ensure integrity, quality, and accessibility of diverse en

Senior Associate Landscape Architecture Location: Newcastle (or hybrid) Reports to: Regional Director Overview: A well-established and award-winning landscape architecture studio is seeking a Senior Associate to take a lead role in the design and delivery of high-quality landscape architecture proje

As we move into the next phase of delivery, we're looking for a Management Lead - Quality Assurance to join the programme's leadership team and help ensure the successful transition from the current ESR system to a future-ready, national workforce solution. Management Lead - Quality Assurance - New

An exciting opportunity has arisen for a Trust Lead Cancer Services Manager at Gateshead Health NHS Foundation Trust. The Trust Lead Cancer Manager provides leadership, strategic direction, and operational management for cancer services, ensuring high-quality patient pathways, compliance with nation

My Client is seeking a dynamic and highly skilled Principal Transport Planner to join our growing team. In this role, you will be expected to bring your technical expertise to deliver high-quality transport planning solutions for a wide range of projects. Lead and manage small to medium-scale transp

As a Lead Senior Support Worker, you’ll be pivotal in supporting individuals with daily living, safeguarding their wellbeing, and helping them achieve their aspirations. You’ll also take on senior responsibilities, including leading teams, supervising staff, and ensuring quality support services

To role model compassionate and inclusive leadership to shape the creation of a collective leadership culture within the Trust. This is a fantastic opportunity to be part of a pioneering NHS manufacturing facility, supporting a leadership team committed to quality, innovation, and patient care. Our

This is a fantastic opportunity to be part of a pioneering NHS manufacturing facility, supporting a leadership team committed to quality, innovation, and patient care. Manages the team that assures the quality of and release unlicensed medicines to the value of approximately £20 million per annum.

Working within an experienced and established Quality team, the role includes conducting quality audits, completing comprehensive reporting and contributing to quality improvement and turnaround programmes. The Quality department with its current practice takes a reflect and review approach, working

The NHS England board have set out the top-level purpose for the new organisation to lead the NHS in England to deliver high-quality services for all, which will inform the detailed design work and we will achieve this purpose by:. Lead to better outcomes recognising and valuing the expertise of oth

Sign in to set job alerts for “Quality Lead” roles. Identify potential quality risks and hazards within your area, conducting risk assessments, and implementing risk mitigation measures to prevent quality issues and ensure the safety and reliability of the nuclear facility. Ensure compliance wit

We’re looking for an experienced Quality Improvement Lead to help shape, deliver, and continuously improve clinical governance and imaging quality standards across our Diagnostic Imaging services at Ramsay Health Care UK. Quality Improvement Lead - Diagnostics. As Quality Improvement Lead – Diag

As Team Lead of the Corporate Quality Team and Lead Auditor, the CQSL drives compliance to ISO 9001, and champions continuous improvement across the organization. Lead, mentor, and manage a cross-functional quality team to ensure alignment with business objectives. The Corporate Quality & Systems Le

Working collaboratively as part of a small team of Lead Quality Engineers to craft and deliver a QE strategy, shifting quality engineering left through DevSecOps processes. Proactively collaborating with client stakeholders, understanding their needs and translating these into quality engineering st

Key responsibilities as the IT Service Quality Lead:. Skills and experience required as the IT Service Quality Lead:. Our client, a global organisation, is seeking an experienced IT Service Quality Lead to join their Service Delivery team on a permanent basis.

The Post holder will be an exceptional leader with in-depth knowledge of maternity governance and assurance mechanisms and will lead on monitoring standards of a range of clinical governance, clinical effectiveness and patient safety activity, in liaison with other multidisciplinary professionals an

Proven experience as a Quality Lead/Manager in data centre migrations or upgrades. Quality Lead – Data Centre Relocation/Upgrade. Quality Lead – Data Centre Relocation/Upgrade.

Lead Software Quality Assurance (QA) Engineer. As a QA Team Leader, youll bring strong leadership skills, a deep understanding of modern test automation frameworks, and hands-on experience with Javascript and Python coding in frameworks like Cypress and Playwright. Demonstrated experience designing

Business Management System (BMS) Lead Quality Engineer is a key and influential role within the Quality Function, with line management of 2 direct reports (BMS Team), reporting to a Quality Manager. To lead a team of Quality professionals, tasked at driving and delivering Quality management delivera

They're looking for an experienced Lead Quality Engineer to drive quality excellence across their advanced manufacturing operations. You'll combine hands-on technical expertise with team leadership, working directly with cross-functional teams to ensure exceptional product quality and manufacturing

Manpower is currently seeking a Safety, Health, Environmental, Quality Lead to work with our global FMCG client, Unilever, renowned for brands such as Ben & Jerry's, Knorr, Walls & Marmite, and become an integral part of their fast-paced FMCG environment. Act as first point of contact for all qualit

Lead teams for each new study to identify factors (processes and data) that are critical to quality and to proactively identify, prioritize, and manage important risks to quality. Strong understanding of Quality by Design principles, clinical quality riskmanagement processes, risk-based monitoring,

Lead the execution of QA reviews and inspect the quality of work performed by team members. Involve in establishing a weighting calculation/scoring methodology for material findings and quality issues. Track record of delivering work outcome to budget and meeting quality standards.

Manpower is currently seeking a Safety, Health, Environmental, Quality Lead to work with our global FMCG client, Unilever, renowned for brands such as Ben & Jerry's, Knorr, Walls & Marmite, and become an integral part of their fast-paced FMCG environment. Safety Health Environmental Quality Lead, Be

Packaging Modelling Quality Assurance Lead. Coordinating quality assurance activities across internal and external teams, for instance to invite scrutiny of the quality assurance process from external parties;. Packaging Modelling Quality Assurance Lead.

Lead Consultant / Project Manager - Quality Cloud. Lead a key enterprise customer in the IT Operations and implementation of Veeva Quality Cloud suite. Lead Consultant / Project Manager - Quality Cloud.

As a Quality Lead, you will play a critical leadership role in overseeing the delivery of safe, person-centred, and high-quality care across your service area. Join Be Caring as a Quality Lead – Newcastle/North Tyneside. You will also deputise for the service alongside the Coordination Lead, worki

Skills and experience required as the IT Service Quality Lead:. Our client, a global organisation, is seeking an experienced IT Service Quality Lead to join their Service Delivery team on a permanent basis. In this role as the IT Service Quality Lead, you will ensure exceptional IT service delivery

Other roles you may have experience of may include: Quality Assurance Manager, Governance Manager, Governance and Risk Lead, Quality Improvement Lead, Quality and Standards Manager, Regulatory Compliance Lead, Governance and Assurance Manager, Clinical Governance Lead, Service Improvement and Govern

We are seeking a highly skilled and experienced Quality Assurance Lead to join our growing team on a permanent basis. Quality Assurance Consultant or Software Tester, with at least 3+ years in a lead role. Quality Assurance Lead Specialist UK - Responsible Person (RP).

We are seeking a JIO (Joint Integrated Organisation) Committee Lead - Safety, Quality, Security, to provide authoritative governance across a mission-critical naval/defence programme managed jointly by three leading defence partners. JIO Committee Lead, Safety , Quality, Security. Strong leadership

As Lead Specialist Advisor - Marine Water Quality you will be a skilled and motivated specialist, able to provide expert, evidence-based advice on marine water quality. Lead Marine Water Quality Advisor. Lead Marine Water Quality Advisor.

Supplier Quality Lead required for a Global Engineering and Manufacturing leader, with multiple worldwide locations employing 1000 + staff and is renowned for quality and innovative deliverables. The successful Supplier Quality Lead will be easily able to commute to. Key Responsibilities of the Supp

Triage and resolves internal / external customers’ technical issues related to quality, applications, products, and delivery systems. Participate in designing/improving information collection, documentation and archiving processes with other departments including but not limited to Marketing, Sale

As a QA Team Leader, you’ll bring strong leadership skills, a deep understanding of modern test automation frameworks, and hands-on experience with Javascript and Python coding in frameworks like Cypress and Playwright. Lead Software Quality Assurance (QA) Engineer. Provide clear and actionable te

Lead, guide, train and mentor Spike consultants across our projects.

As a Quality Management Lead, you'll be the single point of contact for all quality-related aspects within your assigned programme. Review, accept and monitor Contractor Quality Assurance Plans. Lead supplier audits and manage non-conformance resolution.

As the Lead Quality Engineer initially within the Finance & Data Reporting Product Team, this role will be responsible for leading the testing efforts that ensure the quality, accuracy, and reliability of our data warehouse and related data products. Act as a quality advocate within the Product team

As we move into the next phase of delivery, were looking for a Management Lead Quality Assurance to join the programmes leadership team and help ensure the successful transition from the current ESR system to a future-ready, national workforce solution. Management Lead - Quality Assurance. As a seni

Working within an experienced and established Quality team, the role includes conducting quality audits, completing comprehensive reporting and contributing to quality improvement and turnaround programmes. Senior Quality Practitioner - Regional Lead. The Quality department with its current practice

An exciting opportunity has arisen for an experienced and proactive Quality Systems Lead to join a leading FMCG business. In this key role, you'll partner with site leadership teams to drive improvements in hygiene, food safety, and quality systems across group manufacturing sites. A relevant degree

The Quality Management Lead (QML) works under the leadership of the Quality Management Manager and the relevant Quality Delivery Manager (QDM) for each programme. The Quality Management Lead (QML) is responsible for managing the implementation and monitoring of quality arrangements across assigned c

Your role includes leading quality assurance resources, conducting supplier quality surveillance, and collaborating with customers to resolve quality issues. As a Lead Quality Engineer (Projects) at Siemens Energy, your day revolves around ensuring the highest quality standards across all project ph

Safety Health Environmental Quality Lead. Manpower is currently seeking a Safety, Health, Environmental, Quality Lead to work with our global FMCG client, Unilever, renowned for brands such as Ben & Jerry's, Knorr, Walls & Marmite, and become an integral part of their fast-paced FMCG environment. Sa

This means demonstrating a consistent leadership style which (a) engages, enables and empowers others (b) uses coaching to promote ownership of learning and quality improvement and (c). To role model compassionate and inclusive leadership to shape the creation of a collective leadership culture with

Are you committed to delivering high-quality care? Do you have experience working as part of a multidisciplinary team?. As a County Lead of Shropshire, you will be part of the establishment of a County St John Council to oversee and guide volunteer Community Networks. By providing strategic leadersh