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This is a role for someone who takes ownership, builds structure, and makes service delivery something the business and its customers can genuinely rely on. Westbase.io operates across three core service delivery pillars: Staging and Configuration, Field Services, and NOC Services (delivered via Westbase 24/7). As the business scales, structured service governance, commercial delivery discipline, and repeatable project management are becoming critical to how we grow and retain customers. The Service Delivery Manager is a central role within the Service and Technical Directorate. You’ll own the end-to-end delivery experience for customers across all three pillars, act as the operational bridge between our internal teams, and bring structured PMO discipline to how we manage, track, and govern service activity. This is not a coordination role. It is an ownership role. Westbase.io is a leading distributor of connectivity and networking solutions and services in the UK and Europe. Established in 1988, we help organisations stay Better Connected by combining field-proven technology with comprehensive partner services – from staging and deployment, through to ongoing support via our 24/7 NOC and technical support centre. We’re a specialised distributor serving the enterprise networking, 5G, fixed wireless access and private 5G markets. Our approach puts partners and their customers first: we work with our partners to select the right vendor solutions and services for their needs, supporting through every phase of delivery. You’ll own the end-to-end customer delivery experience across Staging and Configuration, Field Services, and NOC Services, acting as the primary escalation point when issues arise and intervening early when SLAs are at risk. You’ll chair regular service reviews with key customers, producing structured output and clear actions, and you’ll manage expectations with honesty and clarity – including when delivery is under pressure. On the governance side, you’ll establish and maintain a consistent project delivery framework across all service activity, from straightforward install projects through to complex multi-site deployments. You’ll own the project register across the service directorate – ensuring every active engagement has a clear owner, scope, timeline, and commercial baseline – and work alongside the Project Manager to ensure Jira Service Management is used accurately and consistently as the single system of record. You’ll also define and enforce a change control process that protects scope and flags commercial implications when customer requests exceed what was agreed. Internally, you’ll coordinate across Technical, Pre-Sales, Field Services, and NOC teams to ensure joined-up delivery, and support the Pre-Sales team with service-related input during bid and proposal phases – making sure that what is sold is genuinely deliverable. You’ll manage partner and third‑party relationships where they form part of the delivery chain, and track resource utilisation across field and staging teams, flagging capacity risks before they become delivery failures. Performance reporting is a core part of the role. You’ll own the monthly service performance report, using Power BI and Jira data to produce decision‑ready insight rather than vanity metrics. You’ll identify patterns in service failures or escalations and drive root‑cause resolution through process or system changes, lead post‑delivery reviews for significant projects, and convert lessons learned into concrete improvements. Contributing to service process documentation, runbooks, and governance frameworks is part of how you leave things better than you found them. You’ll be joining a growing, commercially driven service organisation that is actively building structure and capability. This is not a business that has everything figured out yet, and that is part of what this role is here to change. You’ll work closely with the Field Service Director, Head of Technical, Head of Pre‑Sales, and Business Systems team, with regular interface with Westbase 24/7 in South Africa for all NOC‑related delivery. Core operational platforms include Jira Service Management, NetSuite, Microsoft 365, SharePoint, and Power BI. We don’t expect perfection on day one. We do expect you to take ownership quickly, ask the right questions, and build structure where it’s missing. You’ll bring demonstrable experience in service delivery, service management, or project management, ideally within technology, telecommunications, or managed services. You’ll have a proven track record of managing customer‑facing delivery across multiple concurrent workstreams. Experience operating with or implementing a PMO or project governance function, even informally, is important, as is familiarity with SLA management and service reporting in a commercial context. Experience in field services, configuration, or network operations is highly desirable. You’re highly organised, capable of holding multiple delivery threads simultaneously without losing grip on the detail, and a clear, confident communicator who can deliver difficult messages calmly and professionally, both internally and with customers. You’re commercially aware; you understand the link between delivery performance, customer retention, and business revenue. You’re comfortable in Jira Service Management or a comparable ITSM platform, and you use data to drive decisions rather than just report them. Critically, you build structure where it doesn’t yet exist and challenge weak processes rather than work around them. ITIL Foundation certification is required – candidates without it will not be considered. Higher‑level ITIL qualifications (Managing Professional or Strategic Leader) are a strong advantage. Project management certification (PRINCE2, PMP, or APM) is beneficial but not a prerequisite. We value relevant experience and a strong professional track record; we will not reject strong candidates on the basis of formal qualifications alone. In 12 months, a successful SDM will have brought visible structure and governance to service delivery across all three pillars, and established a project register that the business actually uses and trusts. Customer escalations will have reduced through earlier identification and resolution of delivery risk. Service reporting will give the leadership team a clear, accurate picture of performance. Strong working relationships will be in place with key customers and internal stakeholders. At least three material process improvements will have been identified and driven to completion. You’ll have access to ongoing professional development and training, working with some of the most advanced networking technologies available in the market. You’ll join a collaborative, high‑performance team that backs each other to deliver – and that takes the work seriously. It’s a fast‑paced, focused environment where you can thrive and take real pride in what you deliver. #J-18808-Ljbffr

Looking to take the next step in your HR career and work towards your CIPD Level 5? We're looking for an organised, people-focused HR Assistant to join a small, supportive team of HR professionals in Banbury, supporting a large manufacturing site. This is a great opportunity for someone looking to develop their HR career within a busy, operational environment. You'll play an important role in keeping HR processes running smoothly, supporting the team with employee documentation, contracts and administration, while gaining valuable experience across a range of HR activities. Our client is looking for someone keen to learn, develop their knowledge and work towards their CIPD Level 5 qualification, with support from an experienced HR team. What will you be doing? Preparing employment contracts, offer letters and other employee documentation Supporting the onboarding process, including pre-employment checks and new starter paperwork Maintaining accurate employee records and updating the HR system Supporting changes to employee details, contractual terms, working hours and other employment documentation Assisting with absence management, Occupational Health referrals and employee wellbeing processes Providing day-to-day HR administrative support to managers and employees Helping to ensure HR policies, procedures and processes are followed consistently Supporting the HR team with employee relations documentation and meeting arrangements Producing HR reports and maintaining accurate records and management information Identifying opportunities to improve processes and helping the team deliver an efficient HR service What are we looking for? We're keen to hear from someone who has some previous HR experience and is ready to build on their knowledge in a supportive team environment. Ideally, you'll have: Previous experience in an HR Assistant An interest in developing your HR knowledge and working towards CIPD Level 5 Good organisational skills and excellent attention to detail, particularly when handling contracts and confidential employee information Strong communication skills and a helpful, approachable manner A proactive attitude, with the confidence to ask questions, learn and take ownership of tasks The ability to manage competing priorities and keep processes moving in a busy environment A good understanding of HR administration and employment processes Experience within manufacturing, logistics, FMCG or another operational environment would be beneficial, as would familiarity with HR systems and time and attendance platforms. What's on offer? Salary £33,000 - £37,000, depending on experience. 31 days' holiday, including Bank Holidays Pension scheme Death in Service benefit Sick pay that increases with length of service The opportunity to work within a small, experienced HR team Support and development opportunities, including working towards CIPD Level 5 The important details This is a full-time, permanent, office-based position in Banbury. The standard working week is 40 hours, although our client will also consider candidates looking for 35 hours per week. If you're looking for an opportunity to develop your HR career, gain hands-on operational experience and work towards your CIPD Level 5 within a supportive team, we'd love to hear from you. TPBN1_UKTJ

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Start Delivering with Uber Eats.Delivering with Uber Eats offers a flexible way of making money.It is a great alternative to traditional part-time delivery jobs or other part-time gigs, temp jobs or seasonal work.See how delivering with the Uber app can help you make money flexibly.You decide how mu

Start Delivering with Uber Eats.Delivering with Uber Eats offers a flexible way of making money.It is a great alternative to traditional part-time delivery jobs or other part-time gigs, temp jobs or seasonal work.See how delivering with the Uber app can help you make money flexibly.You decide how mu

Start Delivering with Uber Eats.Delivering with Uber Eats offers a flexible way of making money.It is a great alternative to traditional part-time delivery jobs or other part-time gigs, temp jobs or seasonal work.See how delivering with the Uber app can help you make money flexibly.You decide how mu

Start Delivering with Uber Eats.Delivering with Uber Eats offers a flexible way of making money.It is a great alternative to traditional part-time delivery jobs or other part-time gigs, temp jobs or seasonal work.See how delivering with the Uber app can help you make money flexibly.You decide how mu