Process & Compliance Manager
5 days ago
Banbury
Banbury £40,000 – £50,000 (depending on experience) Full-time | Permanent We are seeking a highly organised and analytical Process & Compliance Manager to join an Organisation based in Banbury. This is a pivotal role within the business, working closely with the Operations Manager and reporting to the Operations and Sales Directors. You will play a key part in strengthening governance, enhancing operational processes, managing risk, and ensuring regulatory compliance across all departments including Operations, Finance, Customer Service, Sales, and Marketing. A major focus of this role will be supporting the introduction and implementation of ISO 9001 across the business, helping to embed a structured Quality Management System (QMS) and promote best practice throughout the organisation. This position would suit a meticulous professional who thrives on structure, accountability, and continuous improvement. The Role Process Management & Optimisation • Develop, implement, and maintain standardised processes across all departments to ensure consistency, efficiency, and compliance., • Lead the mapping, documentation, and version control of core business processes., • Identify opportunities to streamline workflows, reduce costs, and improve productivity., • Review existing processes to identify inefficiencies and risk exposure areas., • Collaborate with department heads to enhance process performance and ensure adherence to documented procedures., • Support the introduction and ongoing maintenance of ISO 9001 within the organisation., • Ensure company policies and procedures remain current, compliant, and effectively communicated., • Identify compliance gaps and work proactively with department leaders to mitigate operational, financial, and regulatory risks., • Coordinate and oversee risk assessments for the Head Office building, ensuring compliance with health & safety, fire safety, data protection, and security requirements., • Maintain and regularly review the Head Office risk register, ensuring risks are identified, assessed, mitigated, and documented., • Work with relevant stakeholders to ensure appropriate controls are implemented and monitored., • Ensure emergency procedures, health and safety policies, and compliance documentation are up to date and regularly tested., • Promote effective communication between departments to ensure seamless operational coordination., • Facilitate the sharing of information, best practice, and process improvements., • Drive initiatives that improve accountability, efficiency, and regulatory adherence., • Develop and deliver training to ensure employees understand and follow standardised processes and compliance requirements., • Maintain comprehensive documentation including policies, SOPs, QMS documentation, and risk registers., • Stay informed of industry regulations and operational best practice., • Proactively identify opportunities to strengthen governance, reduce risk, and enhance operational resilience., • Experience supporting or implementing ISO 9001 (or similar quality frameworks), • Strong organisational and analytical skills, • Experience in compliance, governance, quality management, or process improvement, • Confident working cross-functionally with multiple departments, • Excellent communication and reporting skills, • High attention to detail with a proactive approach