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JOB DETAILS: Role: Mainframe Network Engineer Location: UK (Remote) Type of Hiring: Contract Job Description: • Configuration and administration of IBM z/OS mainframe network software., • Configuration and administration of network related 3rd party system software., • Provision of technical support for Mainframe Networking issues during the normal working day and out of hours on call support., • Act as a Mainframe Networking resource for internal and external projects., • Monitor the performance of mainframe networking components and instigate remedial action., • Production of clear technical documentation as appropriate, • Compliance with all local, regional, global and regulatory policies, processes and procedures. Requirements: • Experienced technician with basic skills in most and more advanced skills in some of the following:, • TCP/IP and associated products/protocols, • SNA, VTAM, APPN/Enterprise Extender, • Connect Direct and other file transfer products, • Session Management products eg. TPX, Teleview, CL/Supersession, • Network Management products eg. NETVIEW, Netmaster/TCPIP, • Print server products eg. VPS, • Must be a self-starter, but also a completer/finisher who ensures that tasks/projects are fully completed with the necessary updates to documentation., • Well organized and able to keep a number of activities in progress in parallel, balancing priorities as necessary, in particular between support and project work., • Ability to communicate clearly at all levels while working either individually or as a team player is essential., • Strong English language skills are a requirement for this role.

Job Title: Principal DevOps Engineer Location: Remote (Must be UK based) Type: Permanent Salary: Up to £100,000 Looking for experienced DevOps Engineers to join our clients growing engineering organization, now over 1,000 people. These are senior, high-impact roles for leaders who thrive on enabling teams, driving automation, and shaping DevOps culture across large-scale environments. You will work within an enablement team whose mission is to help engineering teams deliver software faster, safer, and more reliably. The role blends technical depth with leadership: we need people who can think strategically, challenge the status quo, and guide the evolution of our on-premises private cloud platform. The Role: • Partner with development and infrastructure teams to design, build, and enhance CI/CD pipelines., • Champion DevOps practices and automation across multiple engineering teams., • Build and manage infrastructure as code using tools like Terraform and Ansible., • Support and evolve our private cloud (VMware-based) environment, currently 50/50 on-prem/cloud and aiming for 70/30 on-prem., • Drive standardization of build, release, and deployment processes., • Enable teams to deliver software efficiently while maintaining reliability and compliance., • Act as a thought leader, mentoring peers and influencing engineering culture. Key Skills: • 8 to 10 years of experience in DevOps or software engineering roles., • Proven expertise in CI/CD processes, automation, and release management., • Strong foundation in software development practices, not just systems administration., • Hands-on experience with VMware, Linux, and Windows environments., • Proficiency with tools such as:, • Terraform, Ansible, Azure DevOps (YAML pipelines), • SALT Stack or similar automation frameworks, • Programming knowledge in Java, .NET, Python, or similar languages., • Ability to bridge the gap between software engineering and infrastructure. Benefits • Fully remote & flexible working, • 7% annual bonus, • 45 days holiday (including bank holidays), • Annual pay reviews, • Private healthcare, including eyecare & dental, • Annual certifications allowance Research indicates that men will apply to a role when they meet only 50–60% of the requirements, while women and other underrepresented groups often look for a 90–100% match. If this role excites you but you don’t tick every single box, please still apply. We’d love to hear from you.

Job Title: Infrastructure Engineer Location: Remote Salary: £35,000 – £40,000 Are you a highly experienced cloud-focused systems engineer looking for a role where you can make a real impact? We’re seeking a talented Cloud Infrastructure Engineer to join a close-knit, dynamic team. You will own systems, lead projects, and drive infrastructure improvements across Azure and AWS environments. If you thrive on independence, technical challenges, and having influence over your work, this could be your next move. Key Skills • Azure and AWS — cloud-first, no on-premise focus, • Experience with Microsoft 365 and associated tools, • Comfortable with networking fundamentals — no deep security experience required Experience with infrastructure maintenance Benefits of the role • Remote working model, • Opportunity to shape and grow the infrastructure function, • High degree of autonomy with a productive, close-knit culture Flexible, remote working with quarterly on-site meetings Exposure to multiple projects and technologies, • A team that values initiative, expertise, and creativity What you’ll do • Take ownership of cloud infrastructure: Azure, AWS, identity management (Entra, O365, Teams, SharePoint), • Implement and maintain cloud solutions, including patching, updates, and system administration Work on multiple projects simultaneously, with a focus on innovation and improvement Contribute to infrastructure management and help shape the direction of internal IT systems Perform audits, user administration, and maintenance across Microsoft 365 environments Collaborate with a small, highly IT-literate team Ready to take the next step? Apply today!

Senior Infrastructure Engineer – Private Cloud Remote or Hybrid based (North-West) Paying up to £70,000, depending on experience Join a leading Managed Services Provider recognised for its strategic partnerships and technical excellence. As a Senior Infrastructure Engineer, you’ll be part of a team that delivers cutting-edge Private Cloud solutions for enterprise clients. The organisation is a strategic VMware partner with Pinnacle status; the highest tier of recognition, and a certified Sovereign Cloud Provider, ensuring secure, compliant infrastructure for sensitive workloads. Key Responsibilities: • Design and document High-Level and Low-Level Designs (HLD/LLD) for infrastructure solutions, • Provide expert Business-as-Usual (BAU) support for critical systems, • Lead the implementation and optimisation of Private Cloud environments, • Collaborate with cross-functional teams to ensure infrastructure aligns with business needs, • Contribute to the development of best practices and technical standards Required Experience: • Proven expertise in VMware/vSphere administration and architecture, • Strong working knowledge of Cisco Unified Communications Manager (UCM), • Hands-on experience with enterprise storage solutions such as HPE 3PAR, HPE Nimble, and/or Dell EMC, • Demonstrated ability to produce clear and comprehensive technical documentation, • Solid understanding of networking, virtualisation, and storage integration in Private Cloud environments Remote / Hybrid based. (Offices based in North-West) Paying up to £70,000 Must be eligible for SC Clearance

Company Description Vertus is dedicated to advancing artificial intelligence and institutional quantitative infrastructure. Our systems process billions in daily capital transactions, blending cutting-edge AI research with real-world applications. We focus on developing foundation models capable of reasoning under extreme uncertainty and scaling across diverse domains, from finance to physics. Vertus' AI solutions integrate institutional decision-making with scientific computing and advanced mathematics. Our mission is to build the infrastructure for the next generation of intelligence systems. Role Description This is a full-time, remote role for a CFD Infrastructure Engineer with expertise in Centroid, Python, and Redis. The engineer will be responsible for managing and optimizing system infrastructure, performing system administration, and ensuring secure and robust network operations. The role involves troubleshooting complex issues, maintaining and enhancing networking systems, and contributing to the overall reliability and scalability of infrastructure supporting real-time applications. Qualifications • Strong expertise in Infrastructure, System Administration, and building scalable systems, • Proficiency in Networking and Network Security, • Advanced Troubleshooting skills to diagnose and resolve technical issues effectively, • Experience with Python, Redis, and tools relevant to high-performance infrastructure, • Strong problem-solving skills, attention to detail, and ability to work independently in a remote team environment, • Knowledge of distributed systems and high-frequency, high-availability systems is advantageous, • Bachelor’s or advanced degree in Computer Science, Engineering, or related field

FP&A Systems Consultant Permanent Location: UK - Fully Remote Salary: £65,000 - £80,000 (+ bonus) Skills: Unit4 FP&A, Database Administration (SQL Server or Oracle), T-SQL or PL/SQL, ETL Tools (e.g., SSIS), Microsoft Server Operating Systems We're looking to recruit an FP&A Systems Consultant for a specialist IT consultancy to lead my clients FP&A Practice. This is a strategic role where you'll guide delivery, mentor talented consultants, shape best practice, and drive innovative solutions for a wide range of clients. This is a fantastic opportunity for a FP&A professional with either previous systems implementation experience, or extensive hands on FP&A systems experience in an end user environment seeking a move in to Consultancy. This is a UK based remote role with travel to customer sites when required. The Role As FP&A Principal Consultant, you will: • Lead and manage the FP&A consulting team, providing mentorship, guidance, and quality oversight., • Design and deliver innovative FP&A solutions aligned to business needs and client expectations., • Act as the technical authority on Unit4 FP&A CPM/BI, providing best practice processes, troubleshooting, and performance tuning., • Support sales and pre-sales activity, contributing to bids, proposals, and solution design., • Develop and maintain delivery methodologies, governance frameworks, and quality assurance processes., • Oversee complex installations, upgrades, and ETL processes, ensuring smooth delivery and client satisfaction., • Stay at the forefront of Unit4 FP&A product developments, driving innovation across the team., • Work closely with clients, stakeholders, and internal teams to ensure solutions meet both technical and business requirements. About You You will bring: • Strong technical expertise in Microsoft SQL Server or Oracle database administration (T-SQL or PL/SQL), and preferably JavaScript., • Experience with ETL tools (e.g., SSIS) and Microsoft server operating systems., • Knowledge of Active Directory, IIS, DNS, DHCP, and Citrix., • Previous experience of managing teams, or a desire to move into management, • Excellent communication skills with the ability to translate technical concepts for non-technical audiences., • Strong organisational skills, attention to detail, and the ability to manage competing priorities. Desirable: • Relevant certifications (Finance, Unit4 FP&A)., • ERP or business applications experience., • Unit4 Record to Report accreditation.

Okta Specialist (Contract) | Remote Location: Remote (UK or Poland) Start: ASAP | Contract: 6–12 months We’re supporting a global sportswear brand scaling their Identity & Access Management function and looking for an experienced Okta System Specialist / Admin to join the team. You’ll be driving key integrations and automation across Okta and wider IAM environments, working closely with Security and Infrastructure teams to strengthen access governance and authentication frameworks. Requirements: • Strong experience with Okta (SSO, MFA, FastPass, SCIM, OIDC, API integrations), • Background in Identity Governance & Administration (IGA) – access flows, reviews, and lifecycle management, • Knowledge of SIEM integrations, PAM tools (CyberArk/Okta PAM), and endpoint/device assurance, • Scripting skills (JavaScript, PowerShell, JSON) Interested? Drop me a message or email your CV for details.

Contract : Support Engineer : Up to £400PD Outside IR35 : 6 months (Rolling) : Mostly remote A consulting partner is seeking an experienced Support Engineer to join a high profile financial services client, based out of Berlin, but operating remotely in the UK, on Berlin timezone. The successful support engineer will be tasked with supporting critical systems and providing technical support as well a troubleshooting, incident management and system monitoring and maintenance. You’ll take ownership of complex technical issues across Linux, Windows, and cloud environments (AWS/Azure), leading incident response and ensuring systems remain stable, secure, and performant. In addition you will be required to liaise with key stakeholders and customers, forming key relationships with both. Key skills: • 5+ years’ experience in technical support or system administration, • Financial Services/Trading experience, • Strong knowledge of Linux & Windows environments, as well as AWS & Azure, • Automation & Scripting: Bash, Python, or PowerShell, • Familiar with monitoring tools (e.g. New Relic, Kibana), • Excellent troubleshooting and incident management skills, • (Bonus) Exposure to CI/CD, Docker/Kubernetes, Terraform or Ansible This is an exciting opportunity for an experienced Support Engineer to join a high profile financial services organisation and provide a support on critical systems. Contract : Support Engineer : Up to £400PD Outside IR35 : 6 months (Rolling) : Mostly remote Unfortunately due to high demand we will be unable to respond to all applicants.

Senior Linux SRE Outside IR35 - 12 month contract initially Full remote role across UK / Europe Our client is a consumer facing tech business and they are looking for a Senior SRE with a strong background in Linux infrastructure and third-party system operations. You’ll be responsible for running and optimising large-scale production environments (5,000+ hosts) built on technologies such as Kafka, Redis, Kubernetes and MySQL. This is a hands-on, systems-level position focused on reliability, scalability, performance and troubleshooting. You’ll work alongside experienced engineers, operating with a high degree of autonomy to keep critical systems healthy, resilient, and observable. Key Responsibilities • Manage, configure and maintain Linux systems (CentOS, Rocky, RHEL or similar distributions) in production environments, • Install, upgrade and troubleshoot third-party systems including Kafka, Redis, Kubernetes and MySQL, • Support day-to-day operations in data centre / large-scale infrastructure environments (5,000+ hosts), • Contribute to system reliability, scalability and performance improvements across the platform, • Participate in an on-call rotation (one week every 4–5 weeks) to ensure 24x7 availability of critical systems, • Collaborate with internal teams to improve observability, monitoring and alerting across services, • Identify and implement operational improvements to existing monitoring, logging and incident response processes, • Use scripting and automation (primarily Bash and Python) to reduce toil and streamline recurring tasks, • Contribute to Infrastructure-as-Code practices using tools such as Ansible or Puppet Required Experience & Skills • 5+ years’ experience in Linux system administration, SRE, Infrastructure or Platform Engineering roles, • Proven experience operating large-scale infrastructure (thousands of hosts / distributed systems), • Strong troubleshooting and performance tuning skills at the infrastructure and OS level, • Solid understanding of MySQL operations, including replication concepts, • Hands-on experience with Kafka and/or other distributed messaging systems, • Experience with Kubernetes or similar container orchestration platforms, • Practical scripting skills in Bash and/or Python for automation and tooling, • Familiarity with IaC tools such as Ansible or Puppet, • Good understanding of monitoring, alerting, logging and observability best practices, • Excellent communication skills and the ability to own incidents end-to-end, including post-incident reviews

Azure Cloud Engineer -£50,000 - £60,000 + 10% Bonus – Fully Remote – Government (SC Clearance) Overview: A market leading consultancy are searching for a Mid-Level Azure Cloud Engineer to join one of their growing projects for a Government Agency on a fully remote basis. Role & Responsibilities: • Building and deploying solutions on Microsoft Azure (IaaS and PaaS), • Monitoring Azure environments and resolving technical issues, • Troubleshooting Windows and network-related problems, • Responding to and resolving incident tickets, • Supporting root cause analysis and contributing to service improvement initiatives, • Automating tasks using PowerShell and cloud-native tools, • Participating in client meetings and collaborating with customers to resolve technical issues, • Providing on-call and out-of-hours support for server patching and maintenance Technical Requirements: • Must have or have previously held SC Clearance., • Proven expertise in Azure IaaS and PaaS environments, • Proficiency in PowerShell scripting, • Experience in Windows (and optionally Linux) administration, • Familiarity with Azure DevOps and cloud-native Infrastructure as Code tools, • Ability to troubleshoot complex technical issues, • Certification: Azure Administrator Associate (AZ-104) is mandatory, • Additional Microsoft certifications are encouraged, • Experience working with public sector clients is advantageous Package: • £50,000 - £60,000 Basic Salary, • 10% Annual Bonus, • Private Medical & Dental Cover, • Fully Remote Azure Cloud Engineer - £50,000 - £60,000 + 10% Bonus – Fully Remote – Government (SC Clearance)

Job Title: Senior IT Specialist Location: Remote within EU/UK Reports To: Head of IT Department: Engineering – IT Role Purpose The IT Specialist will manage and optimize enterprise IT systems to support rapid global expansion and clinic operations. This role blends technical depth with strategic impact—driving automation, security, and compliance across a distributed workforce. Key Responsibilities • Device Lifecycle Management: Deploy and manage Microsoft Intune for Windows and Mac environments., • Identity & Access: Administer Azure Entra ID for identity governance, conditional access, and privileged identity management (PIM)., • Endpoint Security: Implement and monitor Microsoft Defender XDR for advanced threat protection., • Data Governance: Support compliance initiatives using Microsoft Purview, ensuring adherence to healthcare data standards., • Network Infrastructure: Manage and troubleshoot Cisco Meraki networks across clinics and offices., • Workplace Experience: Manage and optimize Microsoft 365 services (Teams, SharePoint, Exchange) to enhance collaboration and productivity., • Automation & Efficiency: Lead cross-functional IT projects to automate workflows and improve operational scalability., • Performance Metrics: Define and track KPIs for IT readiness, onboarding success, and system health., • Continuous Improvement: Conduct root cause analysis and implement corrective actions., • Mentorship: Provide technical guidance to junior IT staff and foster knowledge sharing. Requirements (Must Have) • 5–7 years of experience in IT engineering or systems administration., • Hands-on expertise with Azure Entra ID, Microsoft Intune, Microsoft Defender XDR, and Microsoft Purview., • Strong understanding of identity governance, endpoint security, and compliance frameworks., • Proficiency in Windows and MacOS environments., • Excellent troubleshooting and communication skills. Requirements (Nice to Have) • Experience with Cisco Meraki networking solutions., • Background in regulated industries (healthcare, finance)., • Proven ability to lead cross-functional initiatives and automate workflows., • Experience leveraging AI tools and adoption strategies to improve business goals and IT efficiency., • Comfortable in a fast-paced, scaling environment.

Role - Mainframe Network Engineer Location - UK (Remote) Type of Employment - Contract Responsibilities: • Configuration and administration of IBM z/OS mainframe network software., • Configuration and administration of network related 3rd party system software., • Provision of technical support for Mainframe Networking issues during the normal working day and out of hours on call support., • Act as a Mainframe Networking resource for internal and external projects., • Monitor the performance of mainframe networking components and instigate remedial action., • Production of clear technical documentation as appropriate, • Compliance with all local, regional, global and regulatory policies, processes and procedures. Requirements: • Experienced technician with basic skills in most and more advanced skills in some of the following:, • TCP/IP and associated products/protocols, • SNA, VTAM, APPN/Enterprise Extender, • Connect Direct and other file transfer products, • Session Management products eg. TPX, Teleview, CL/Supersession, • Network Management products eg. NETVIEW, Netmaster/TCPIP, • Print server products eg. VPS, • Must be a self-starter, but also a completer/finisher who ensures that tasks/projects are fully completed with the necessary updates to documentation., • Well organized and able to keep a number of activities in progress in parallel, balancing priorities as necessary, in particular between support and project work., • Ability to communicate clearly at all levels while working either individually or as a team player is essential., • Strong English language skills are a requirement for this role.

Mainframe Network Engineer Location: Remote, UK Duration: 6 months + Responsibilities: • Configuration and administration of IBM z/OS mainframe network software., • Configuration and administration of network related 3rd party system software., • Provision of technical support for Mainframe Networking issues during the normal working day and out of hours on call support., • Act as a Mainframe Networking resource for internal and external projects., • Monitor the performance of mainframe networking components and instigate remedial action., • Production of clear technical documentation as appropriate, • Experienced technician with basic skills in most and more advanced skills in some of the following:, • TCP/IP and associated products/protocols, • SNA, VTAM, APPN/Enterprise Extender, • Connect Direct and other file transfer products, • Session Management products eg. TPX, Teleview, CL/Supersession, • Network Management products eg. NETVIEW, Netmaster/TCPIP, • Print server products eg. VPS, • Must be a self-starter, but also a completer/finisher who ensures that tasks/projects are fully completed with the necessary updates to documentation., • Well organized and able to keep a number of activities in progress in parallel, balancing priorities as necessary, in particular between support and project work., • Ability to communicate clearly at all levels while working either individually or as a team player is essential., • Strong English language skills are a requirement for this role.

Systems Engineer - Fully Remote - Salary 40,000 to 50,000 Experience Required 3 to 8 Years We are recruiting for an insurance organisation with a strong engineering culture looking for a Systems Engineer who enjoys problem solving, automation, and improving complex environments. This role suits someone with a background in Linux administration, cloud infrastructure, systems integration, and hands-on scripting. You will join a friendly, high-trust team working on meaningful projects that directly support business-critical services. What you will work on • Supporting and improving hybrid infrastructure across on-prem and cloud environments, • Automating day to day processes using Python and Bash, • Building and maintaining infrastructure as code with tools such as Terraform, CloudFormation and Ansible, • Enhancing monitoring, alerting and observability using tools like Zabbix, Grafana and ELK, • Deploying and supporting containerised workloads, • Troubleshooting complex systems and contributing to continuous improvement, • Collaborating with engineering teams to deliver stable and scalable solutions What you need • Three to eight years of experience in Linux systems engineering or infrastructure, • Strong scripting skills in Python or Bash, • Understanding of AWS or similar cloud platforms, • Experience with IaC tooling such as Terraform, CloudFormation, Puppet or Ansible, • Good knowledge of monitoring and observability tooling, • Ability to diagnose and resolve issues in hybrid environments, • A proactive mindset and willingness to automate everything that can be improved Nice to have • Experience working within regulated environments, • Exposure to CI and automation pipelines such as GitHub Actions or Jenkins, • Container experience across Docker or similar tools What you get • Fully remote working within the UK, • Salary between 40,000 and 50,000 depending on experience, • Supportive technical leadership and opportunities to grow your engineering capability, • Work that directly contributes to resilience and innovation within the insurance sector

Lead Architect - Identity & Access Management Architect (Microsoft Entra / Active Directory) Location: UK Remote Engagement Type: Permanent or Fixed-Term Contract (Full Time) Role Overview The Identity & Access Management Architect provides strategic and technical leadership across Microsoft Entra ID and Active Directory services. The role shapes the long-term identity architecture, owns the roadmap for hybrid identity capabilities, and acts as a senior escalation point for complex technical matters. Working closely with security, infrastructure, and regional technology teams, this position ensures identity services are secure, resilient, and aligned to business priorities. What You’ll Be Doing as Identity & Access Management Architect role • Designing and maintaining the architecture for Microsoft Entra ID and Active Directory across hybrid environments., • Owning the identity services roadmap, including lifecycle management, capacity planning, and strategic direction., • Conducting platform assessments and driving improvement initiatives in partnership with security teams and vendor specialists., • Providing senior-level administration, governance, and incident escalation for Entra ID services., • Developing and refining identity security controls such as Conditional Access, MFA, RBAC, PIM, and workload identity protections., • Overseeing operational processes including monitoring, incident and change management, and service performance., • Producing clear and comprehensive documentation to support operations, governance, and future enhancements., • Partnering with stakeholders across technical and non-technical teams to ensure alignment and effective knowledge sharing., • Identifying opportunities for innovation, automation, and service improvement., • Building and maintaining productive working relationships with vendors and partners. What We’re Looking For in the Identity & Access Management Architect • Proven experience delivering enterprise-level identity strategy and architecture with Microsoft Entra ID., • Minimum 5 years’ hands-on experience with Entra ID / Azure AD, including Conditional Access, MFA, PIM, RBAC, External Identities, and identity protection capabilities., • At least 5 years’ experience managing Windows Active Directory in complex, high-availability environments., • Strong understanding of hybrid identity models and large-scale infrastructure operations., • Familiarity with best practices across systems administration, automation, DevOps workflows, and change management., • Experience working within shared service or global operating models with 24/7 expectations., • Ability to manage vendor relationships to deliver agreed outcomes and maintain value., • Excellent communication skills and the ability to explain technical concepts to non-technical stakeholders., • Desirable: exposure to Microsoft 365 platform architecture and experience working in cross-functional project environments. Qualifications • Degree or equivalent professional experience., • Relevant Microsoft certifications in Azure and Entra ID (Azure AD) are required and must be maintained. Why Join • Opportunity to lead identity architecture across a complex, modern hybrid environment., • The chance to influence long-term technology direction and introduce best-practice identity security., • Work closely with senior technology and security leaders on business-critical initiatives., • Engage with cutting-edge Microsoft technologies and maintain close relationships with key vendor partners., • Be part of a dynamic setting where your expertise drives improvement, innovation, and strategic value. If this Identity & Access Management Architect role is of interest, please submit your application for further information Our Commitment Entasis Partners is committed to helping clients create a diverse environment and is proud to support equal-opportunity employment. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Role Summary: ServiceMax product experience is a plus, but not mandatory Deliver world class maintenance and support services to ServiceMax customers. With your excellent technical and troubleshooting skills with mission critical SaaS applications, assist ServiceMax customers in using and resolving day to day product questions for the ServiceMax Field Service products.Using your excellent communication, you will resolve customer issues in a high-quality manner, measured through customer satisfaction. The Technical Customer Support Engineer acts as the first point of contact for all ServiceMax Customers. Capture, understand and reproduce the customer issue and take the appropriate actions to root cause and resolve, in a satisfactory manner. Job Responsibilities: • Service customers by logging, replicating, troubleshooting and resolving technical support cases, • Operate effectively, clearly, and succinctly in an unstructured environment and demonstrate an awareness of the full breadth of services offered by the ServiceMax., • Primarily focus on resolving customer cases, developing knowledge as a result of case closure., • Communicate updates and resolutions, as well as questions and clarification in a written and verbal manner., • Advocate / be the voice of the customer withing ServiceMax., • Manage the client relationship for ServiceMax and support new business development activities., • Engage with customers to reactively and proactively, address requests for service, • Assisting your team members in the on-time closure of any outstanding customer cases as needed., • Continuous management and upkeep of Customer., • Meet or exceed the SLA’s, Case Quality and Customer Satisfaction (CSAT) score per the company standards., • Collaborate with customers and ServiceMax functional teams to integrate, implement software updates, change requests and application support activities., • Assess the business impact of customer issue raised and update the stakeholders about such impact., • Create Knowledge articles and peer review of articles for resolved customer issues. Skills/Experience – Required • 3-5 years of experience in providing technical product support solutions for customers, • 3-5 years of Information Technology experience., • Exposure to Salesforce.com CRM product is a MUST, • Salesforce work experience is mandatory. Should have worked in one Salesforce support project., • Strong communication skills, both written and verbal, • Strong client interfacing skills, • Sound knowledge and hands-on exposure to a major Relational Database Management System (Oracle and/or SQL*Server preferred), • Experience supporting mobile applications interfacing with SaaS applications, including experience with iOS, Android and Windows mobile, • Ability to work in a globally distributed team environment, liaising with on-site teams and customers., • Must be able to work in a remote environment., • Ability to adjust your work schedule to cover extended hours and weekends., • Ability to work independently and be a self-starter, • Demonstrated ability to learn quickly in a fast-paced, multi-tasking development environment, • Strong presentation skills with ability to effectively present his/her point of view to a variety of audiences Skills/Experience - Desirable • Bachelor’s degree in information technology or relevant work experience., • Salesforce Application/ ServiceMax product experience is desirable, • Strong experience with technologies supporting SaaS applications, including XML, Web Services, HTML, Java and JavaScript., • Salesforce Administration certification ADM201 or ADX201., • Experience with cloud delivery platforms, with AWS experience a plus, • Experience Coding, testing and debugging applications programs., • 1 or more years of exposure to Field Service domain or experience supporting/implementing Field Service applications and or the equivalent number of years supporting/implementing FS applications.

Job Title: Cloud Infrastructure Engineer Location: Remote Salary: £38,000 – £40,000 Are you a highly experienced cloud-focused systems engineer looking for a role where you can make a real impact? We’re seeking a talented Cloud Infrastructure Engineer to join a close-knit, dynamic team. You will own systems, lead projects, and drive infrastructure improvements across Azure and AWS environments. If you thrive on independence, technical challenges, and having influence over your work, this could be your next move. Key Skills • Azure and AWS — cloud-first, no on-premise focus, • Experience with Microsoft 365 and associated tools, • Comfortable with networking fundamentals — no deep security experience required Experience with infrastructure maintenance Benefits of the role • Remote working model, • Opportunity to shape and grow the infrastructure function, • High degree of autonomy with a productive, close-knit culture Flexible, remote working with quarterly on-site meetings Exposure to multiple projects and technologies, • A team that values initiative, expertise, and creativity What you’ll do • Take ownership of cloud infrastructure: Azure, AWS, identity management (Entra, O365, Teams, SharePoint), • Implement and maintain cloud solutions, including patching, updates, and system administration Work on multiple projects simultaneously, with a focus on innovation and improvement Contribute to infrastructure management and help shape the direction of internal IT systems Perform audits, user administration, and maintenance across Microsoft 365 environments Collaborate with a small, highly IT-literate team Ready to take the next step? Apply today!

The Planet Group has recently partnered with a leading biopharmaceutical organisation to support the recruitment of a Senior IFS Systems Administrator on a permanent basis. (Remote working available) About us: A forward thinking committed biologics development company who service both early discovery and commercial manufacturing to deliver better treatments to the market. About this Role: We are looking for this individual to serve as a subject matter expert who will be responsible for overseeing the installation, management, upgrades, and support of the IFS Enterprise Resource Planning (ERP) system. This individual will provide functional and technical advice and support to end-users. Duties and Responsibilities: • Serves as primary Subject Matter Expert (SME) for the IFS ERP system, • Works closely with vendors, contractors and the development teams to resolve certain issues that cannot be resolved in-house, • Establishes and maintain effective working relationships with end users and suppliers, • Maintains security administration of ERP system and ensures users have proper access levels to the appropriate functionality, • Develops and maintains a knowledge base of best practices for end users including user manuals for staff., • Ensures strict adherence to software licensing rules and maintains careful records, • Responds promptly to end user and management needs and meets all SLAs, • Provide internal and external support to help set up systems or resolve issues, • Analyses software application issues and determines effective course of action to improve operational functionality, • Participates in after-hours support during evenings and weekends as needed, • Leads the evaluation, testing, and implementation of new modules and upgraded software, • Interfaces with the software vendors for any application bug resolution or application maintenance issues, • Participates in disaster recovery planning and testing and evaluation of new product features, • Participates in routine meetings related to the ERP system and core IT Operational systems, • Proactively anticipate issues and make recommendations operating to the highest of standards complying with company policies and procedures. Relevant skills and experience: • Significant experience operating in a similar role with change management skills to support and drive user adoption., • Strong experience using IFS as an ERP system ideally version 10, • Strong IFS cloud migration experience, • Proven ability to provide strong initiatives, establish personal goals, and take responsibility for meeting them within defined timelines, • Proven ability to function in a dynamic environment subject to spontaneous changes in schedules and priorities, • Experience in customer service, strong communication skills and a collaborative approach as part of a team., • Working knowledge of GCP, cGMP and/or ICH guidelines If you would like to find out more, please apply in the first instance. We are an equal opportunities Recruitment Business and Agency. We welcome applications from all suitably qualified candidates regardless of their race, sex, disability, religion/belief, sexual orientation or age. Each company within the Planet Equity Group is a “data controller” Full details regarding how we hold your data is available within our Privacy Notice accessible at our website.

IT Manager – Must come from a Remote, SaaS organisation • Must be available to start immediately, • Perm or contract, • £60k - £80k / Inside IR35 day rate, • Remote in UK A rapidly growing, remote-first cybersecurity education platform is seeking an IT Manager to lead and scale its IT operations across a globally distributed team. This strategic role is ideal for someone passionate about building secure, scalable systems that empower people to do their best work—wherever they are in the world. Why Join This is an opportunity to join a mission-driven, fully remote organization that helps millions of people learn cybersecurity skills through gamified, hands-on learning. The company operates at the intersection of technology, education, and security—where innovation directly impacts how the next generation of cyber professionals learn and grow. You’ll shape the IT foundation of a company that values autonomy, creativity, and a global-first mindset. The Role The IT Manager will own all aspects of IT infrastructure, security, automation, and support—removing friction, driving productivity, and enabling a secure, efficient digital workplace. Key Responsibilities 1. Infrastructure & Operations • Administer and maintain the organization’s Google Workspace environment., • Implement and manage software licensing solutions., • Oversee device procurement, implement MDM, and optimize hardware lifecycle management. 2. Security & Compliance • Enforce best-in-class cybersecurity practices (SSO, MFA, IAM)., • Maintain compliance with GDPR, ISO 27001, and related standards., • Conduct regular security audits and risk assessments. 3. Automation & Efficiency • Automate critical workflows (onboarding/offboarding, access management)., • Deploy and maintain an ITSM tool (e.g., Jira, Notion) to manage support requests., • Drive cost efficiency across cloud and SaaS operations. 4. Support & Service Management • Deliver responsive IT support across global time zones., • Track and improve IT performance metrics., • Ensure a frictionless employee onboarding/offboarding experience. 5. Software & Access Management • Manage SSO integrations and maintain visibility over license usage., • Conduct regular permission audits to minimize risk. 6. Business Continuity • Develop and maintain disaster recovery and backup strategies., • Guarantee 24/7 continuity for business-critical systems. 7. Vendor Management • Oversee SaaS, cloud, and IT vendor relationships., • Evaluate new technologies to align with company growth and budget goals. What Success Looks Like • A seamless IT experience for every employee—swift onboarding and offboarding., • Zero compliance risk—complete control over access and system integrity., • Optimized spend—clear ROI on every tool and device., • Security-first culture—MFA, IAM, and SSO embedded throughout operations., • Resilient systems—rapid recovery and continued service during incidents. About You • Good experience of IT management and systems administration experience in a remote-first SaaS or tech environment., • Expert in Google Workspace administration and automation (APIs, scripts)., • Hands-on experience with MDM, IAM, and SSO tools., • Strong knowledge of cybersecurity and compliance frameworks (GDPR, ISO 27001, SOC 2)., • Proven success automating IT workflows and implementing ITSM solutions., • Skilled at vendor management, troubleshooting, and supporting distributed teams., • Excellent communicator with strong stakeholder management abilities. Please note: Sponsorship is not available for this role at this time.

IT & Compliance Manager – Must come from a Remote, SaaS organisation • Must be available to start immediately, • Perm or contract, • £60k - £80k / Inside IR35 day rate, • Remote in UK A rapidly growing, remote-first cybersecurity education platform is seeking an IT Manager to lead and scale its IT operations across a globally distributed team. This strategic role is ideal for someone passionate about building secure, scalable systems that empower people to do their best work—wherever they are in the world. Why Join This is an opportunity to join a mission-driven, fully remote organization that helps millions of people learn cybersecurity skills through gamified, hands-on learning. The company operates at the intersection of technology, education, and security—where innovation directly impacts how the next generation of cyber professionals learn and grow. You’ll shape the IT foundation of a company that values autonomy, creativity, and a global-first mindset. The Role The IT Manager will own all aspects of IT infrastructure, security, automation, and support—removing friction, driving productivity, and enabling a secure, efficient digital workplace. Key Responsibilities 1. Infrastructure & Operations • Administer and maintain the organization’s Google Workspace environment., • Implement and manage software licensing solutions., • Oversee device procurement, implement MDM, and optimize hardware lifecycle management. 2. Security & Compliance • Enforce best-in-class cybersecurity practices (SSO, MFA, IAM)., • Maintain compliance with GDPR, ISO 27001, and related standards., • Conduct regular security audits and risk assessments. 3. Automation & Efficiency • Automate critical workflows (onboarding/offboarding, access management)., • Deploy and maintain an ITSM tool (e.g., Jira, Notion) to manage support requests., • Drive cost efficiency across cloud and SaaS operations. 4. Support & Service Management • Deliver responsive IT support across global time zones., • Track and improve IT performance metrics., • Ensure a frictionless employee onboarding/offboarding experience. 5. Software & Access Management • Manage SSO integrations and maintain visibility over license usage., • Conduct regular permission audits to minimize risk. 6. Business Continuity • Develop and maintain disaster recovery and backup strategies., • Guarantee 24/7 continuity for business-critical systems. 7. Vendor Management • Oversee SaaS, cloud, and IT vendor relationships., • Evaluate new technologies to align with company growth and budget goals. What Success Looks Like • A seamless IT experience for every employee—swift onboarding and offboarding., • Zero compliance risk—complete control over access and system integrity., • Optimized spend—clear ROI on every tool and device., • Security-first culture—MFA, IAM, and SSO embedded throughout operations., • Resilient systems—rapid recovery and continued service during incidents. About You • Good experience of IT management and systems administration experience in a remote-first SaaS or tech environment., • Expert in Google Workspace administration and automation (APIs, scripts)., • Hands-on experience with MDM, IAM, and SSO tools., • Strong knowledge of cybersecurity and compliance frameworks (GDPR, ISO 27001, SOC 2)., • Proven success automating IT workflows and implementing ITSM solutions., • Skilled at vendor management, troubleshooting, and supporting distributed teams., • Excellent communicator with strong stakeholder management abilities. Please note: Sponsorship is not available for this role at this time.

Governance and Risk Associate Remote working £65k (Offices London or Manchester) Financial Services (Start up/ SME) Sellick Partnership is pleased to be working with a Litigation Funder who is looking for a Corporate Governance, Risk and Compliance Associate to join them on a permanent basis. With offices based in London or Manchester and the opportunity to work this role fully remote. This business is heavily backed by investors with a clear 5 years strategic plan, making this a very exciting time to join them. About the Corporate Governance, Risk and Compliance Associate role; • You will combine risk and compliance responsibilities with governance oversight, ensuring that policies, processes and controls align with good practices for a private company, • You will be implementing and embedding the risk, compliance and governance frameworks across the Group of Companies., • Play a critical role in shaping the Group’s future governance and compliance culture as they prepare for potential listing in the medium term. As the Corporate Governance, Risk and Compliance Associate, you will be responsible for; Governance duties • Coordinate and manage the Group’s governance calendar, including Board and committee meetings. Governance administration such as agenda preparation, tracking issues and actions and minute taking, • Take ownership of the Group’s Attestation process which includes liaising with the Group’s subsidiary CEO’s and senior leadership teams where applicable., • Maintain and update Terms of Reference for all governance forums. Ensure decisions and actions are captured, communicated, and followed up effectively., • Maintain, further develop and enhance the Group’s risk management framework, ensuring consistent methodologies across subsidiaries., • Continue to identify, assess, monitor and help manage material risks to the Group, including financial, operational, reputational, cyber and regulatory risks., • Maintain and update Group-wide risk and compliance policies, • Enhance the regular risk reporting processes for senior management and the Board., • Work with leadership and subsidiary heads to fully embed risk management culture and mitigate identified risks., • Act as Data Protection Officer (DPO), ensuring GDPR compliance, incident management, and staff training where appropriate., • Work with the Group Chief Technology Officer to ensure all information and data security, and cyber risks are managed effectively across the Group., • Take ownership of the Group’s Compliance Training Program As the Corporate Governance, Risk and Compliance Associate, you will have; • An ambition and drive to work in a fast paced and exciting start up environment, • Understanding of corporate governance, risk management and compliance within an audit, financial or legal setting. Candidates that have experience of working with intergroup settings would be beneficial., • Candidates must have experience of dealing with senior stakeholders both internally and external investors., • Knowledge of cyber risks best practice and GDPR/ DP, • Excellent drafting skills and organisational skills, • Project Management experience, • Professional qualification either in risk, compliance, governance or law would be a bonus (e.g. ICSA/CGI, ICA, IRM) or accounting (ACA/CIMA/ACCA). Benefits of the role include; • Pension Contribution, • Private medical cover, • Separate health cashback plan, • Life assurance, • Income protection, • Critical illness cover, • Discretionary Bonus, • 25 days hols + Bank holidays This role has arisen due to an internal move in the business so they are ideally looking for someone who can start on short notice ideally. Please APPLY NOW or contact Chelsey Saxon for more information.

Head of Non-clinical Our client, a young Biotech company with an exciting pipeline in Neuroscience, now have approval to hire a Head of Non-clinical. This hire will be accountable for developing overall Non-clinical strategy in line with Clinical Development Plan, to support the development of their pipeline up to NDA submissions. The scope of this leadership role will include the design of the company’s nonclinical safety and toxicology studies in partnership with their external consultants; and implementation of planned studies with partner Non-clinical CRO’s and oversight of such, to all company requirements and regulatory requirements. Most importantly, in this Non-clinical / toxicology leadership role, you will be the company’s point of contact and interface with health authorities; acting as the company Non-clinical / toxicology representative and addressing questions in interactions with FDA, EMA, etc., on nonclinical toxicology and safety topics, and solving or resolving such issues. Toxicology expertise and experience with Inhalation routes of administration through INDs, NDAs, MAAs, etc. is highly desirable. This is a full-time permanent role, with flexibility on salary / level depending on candidate with attractive package for the right candidate. This employee will have flexibility for some remote working from their home office in Ireland, the UK, or select European countries with occasional presence for meetings in HQ when required. Requirements include: • PhD, MSc or equivalent BSc degree in the areas Toxicology or Pharmacology, with 10+ years related experience., • Experience in Neuroscience is preferred. Inhalation toxicology experience is required., • Professional toxicological registration, ERT, UKRT or DABT is preferable., • Experience of toxicological risk assessment of impurities, extractables and leachables is beneficial but not essential., • Demonstrates a broad knowledge in field of pharmaceutical toxicology and possesses knowledge of the relevant regulatory guidelines and preparation of submission documentation., • Experience with IND, NDA and MAA submissions is advantageous., • Demonstrates good medical / scientific writing skills., • Biotech experience and the attitude and ability to be effective in a lean company environment is an advantage., • Proven ability to interact with and seek input from external partners/experts., • Experience in working and influencing cross-functionally., • Flexible, able to adjust, embrace and drive change. For further details, please contact Larry on +353 1 – 2302400 / The RFT Group, BioPharmaceutical Division specialise exclusively in the recruitment of scientists, engineers and executives for the biotechnology, pharmaceutical and medical device sectors. ___ Follow us on ___, ___and ___ Follow us on , and

Diagnostic Services Administrator • Location: Remote, • Contract: Permanent Full Time, • Start Date: ASAP, • Salary: £26,000 About Us RTN Mental Health Solutions is a leading providers of neurodevelopmental and mental health services across the UK. Our mission is to deliver compassionate, evidence-based assessments and care that make a genuine difference in people’s lives. We’re a fully remote, collaborative team working to improve access to high-quality diagnostic services for ADHD, ASD, and related conditions. Our work is guided by our core values: Respect, Transformation and Nurture. These values shape how we support clients, collaborate with colleagues, and deliver services. We respect every individual and their lived experience, embrace transformation through innovation and continuous improvement, and nurture growth by creating safe, compassionate, and inclusive spaces for everyone we work with. The Role We’re looking for a Diagnostic Services Administrator to join our growing Diagnostic Administration team. This is a key role supporting the assessment and diagnostic process for individuals undergoing ADHD and ASD evaluations. You will be responsible for coordinating diagnostic assessments, managing client communications, and maintaining accurate clinical records, all while ensuring a smooth and supportive experience for clients and clinicians. This position is ideal for someone with strong organisational skills, excellent attention to detail, and a genuine interest in mental health and neurodevelopmental care. Key Responsibilities Assessment Coordination • Coordinate ADHD and ASD diagnostic assessments from start to finish, ensuring a smooth and supportive experience for clients., • Assign assessments to the appropriate Clinical Psychologist and monitor progress through to completion., • Assist with the administration and scoring of standardised assessments under the supervision of qualified clinicians. Administrative and Scheduling Support • Manage scheduling, logistics, and communication for assessment appointments, reports, and follow-ups., • Handle client and family enquiries with empathy, professionalism, and clear communication., • Maintain up-to-date and confidential records in line with data protection and clinical governance standards. Data and Reporting • Support the collection, organisation, and analysis of assessment data to assist clinicians with diagnostic formulations., • Ensure data accuracy and consistency across systems, reports, and documentation., • Provide administrative support for audits, reporting, and quality assurance activities. Team Collaboration • Work closely with the multidisciplinary team, including psychologists, clinicians, and administrative staff., • Communicate effectively to ensure efficient coordination of diagnostic services and a joined-up client experience., • Contribute ideas for service improvement and help streamline internal processes. About You Essential: • Psychology degree (Bachelor’s or Master’s) AND/OR extensive knowledge in reviewing clinical reports., • Strong administrative and organisational skills., • Previous experience in a mental health or diagnostic services setting., • Excellent communication and interpersonal abilities., • Empathy and sensitivity when supporting individuals with ADHD and ASD., • Confidence working collaboratively in a remote, multidisciplinary team., • Attention to detail and ability to handle confidential information appropriately. Desirable: • Experience working specifically with ADHD and ASD assessments., • Additional training or certification in neurodevelopmental assessment or support., • Knowledge of relevant diagnostic tools and assessment techniques. Why Join RTN? • Be part of a passionate and supportive remote team., • Contribute to meaningful work that improves access to mental health care., • Work in an organisation where Respect, Transformation and Nurture underpin everything we do., • Opportunities for ongoing professional development and growth. If this sounds like the right fit for you, we’d love to hear from you!

About Anodyne Care Anodyne Care is a digital healthcare company exclusively focused on personalised treatment for patients with chronic and cancer-related pain. We operate in the United Kingdom, Norway, Sweden, and Denmark. Our patients are fully assessed and choose us because they seek better accessibility, continuity, empathy, and higher medical quality than what is typically available in the public system. Through our digital platform, patients can book appointments, upload their medical records, other materials, and attend consultations online. As a doctor, you will use Electronic Medical Record systems and AI-based tools, enabling you to focus on your patients and their treatment. Anodyne Care was founded by experienced professionals from clinical practice, pharmaceuticals, law, and public administration. Our goal is clear: to become a European leader in the treatment of chronic and cancer-related pain – improving accessibility and medical quality for patients. About the Position At Anodyne Care, we are looking for doctors interested in a flexible consultancy-based collaboration. You will be responsible for medical assessments, treatment, and follow-up of patients suffering from chronic and cancer-related pain. Our approach is built on a multimodal, holistic model, combining medical treatments with complementary interventions to create a comprehensive and individualised treatment plan. These complementary elements include psychosocial support and physiotherapy/exercise, delivered through both partner solutions and our own in-house services. Qualifications We Are Looking for • A doctor with full unlimited GMC Registration and Licence to practise independently., • Experience in pain management, palliative care, or relevant specialisation is an advantage. If you are currently in training within, for example, general practice, anesthesiology, rheumatology, or similar fields, this opportunity may be particularly interesting for you., • At least three years of clinical experience., • An interest in a multimodal approach to pain treatment., • Digital competence and confidence in conducting online consultations., • Empathy, structure, and motivation to support patients with complex needs. We Offer • A fee-based collaboration with payment per patient case., • Freedom to decide how much you wish to work – we require a minimum of 10 hours per month to ensure sufficient continuity for your patients., • Strong focus on flexibility and the ability to adapt work around your own schedule., • The freedom to live anywhere, as the work is primarily remote in a professional context., • Collaboration within an engaged, interdisciplinary Nordic and English-speaking team., • An online introduction program to understanding and treating chronic pain patients, • Meaningful work where you make a real difference for patients every day, while earning a valuable supplement to your regular income. Application Deadline We continuously welcome new partners and hold interviews on an ongoing basis. Collaboration begins as soon as we find the right match. Please send your application and CV to Helena Christensen at . If you would like to learn more about the collaboration, you are welcome to send a text message to Consultant Anaesthetist and Pain Medicine Ayman Eissa at +44 77 66 30 43 48 to arrange an informal conversation.

Game Equipment & Quality Specialist World Rugby is the world governing and law-making body for the sport of Rugby Union. In addition to its governance functions World Rugby organises a number of international tournaments and events including the Rugby World Cup and the annual HSBC Rugby Sevens World Series Competitions. Help shape the future of player welfare in rugby as we look to appoint a Game Equipment & Quality Specialist to join World Rugby’s Player Welfare & Rugby Services team. About the role Reporting to the Playing Surfaces and Game Equipment Manager, you will play a key role in the development, administration, and quality assurance of World Rugby’s game equipment and playing surface programmes. Your work will ensure that equipment used at every level of the game meets the highest standards of safety, performance, and compliance. You will have the opportunity to work closely with research partners, test houses, and manufacturers to deliver projects that directly support World Rugby’s commitment to player welfare and continuous improvement. Key Responsibilities 1. Equipment Development & Project Delivery • Manage the delivery of research and development projects across areas such as headgear, protective equipment, and playing surfaces., • Collaborate with universities, test laboratories, and manufacturers to enhance testing methodologies and product standards., • Identify opportunities to improve safety and performance, supporting innovation in injury prevention and game equipment design., • Contribute to the development of new or revised performance specifications and technical guidance documents. 2. Quality Assurance & Compliance • Oversee World Rugby’s quality programmes for playing surfaces and equipment, including test house accreditation, annual audits, and ongoing compliance monitoring., • Ensure adherence to international testing standards such as ISO and CEN, maintaining robust documentation and version control., • Support the implementation of equipment and playing surfaces ensuring all testing and certification processes are aligned with World Rugby requirements. 3. Administration & Programme Support • Manage programme records, databases, and documentation to ensure quality, traceability, and audit readiness., • Coordinate logistics for meetings, testing events, and accreditation reviews., • Prepare reports, presentations, and updates for internal and external stakeholders., • Support financial administration, supplier coordination, and contract management. What we're looking for in you • Degree in engineering, product design, sports technology, or a related field, • Experience in quality control, testing, or compliance within sports equipment, sport surfaces, or product engineering., • Strong understanding of testing standards and performance evaluation methods., • Experience in managing technical projects through to completion, balancing scientific rigour with practical delivery., • Excellent organisational skills, with the ability to manage detailed administrative processes and multiple workstreams., • Confident communicator with the ability to engage stakeholders across research, manufacturing, and governance environments., • A genuine interest in sport and player welfare. Why Join World Rugby This is an opportunity to be part of an organisation at the forefront of global sport governance. You will: • Contribute directly to player welfare and safety initiatives that have real-world impact., • Work alongside international experts in research, testing, and sports engineering., • Gain exposure to cross-disciplinary projects involving equipment design, surface technology, and performance innovation., • Operate within a collaborative, research-led environment with the flexibility of a remote-first structure., • Enjoy a flexible, hybrid working culture that combines remote work with opportunities for international travel to key meetings, testing events, and research collaborations. How to Apply: Ready to make an impact? Click the apply button to submit your application. The Executives in Sport Group are retained on behalf of World Rugby to appoint a Game Equipment & Quality Specialist. All direct applications and CVs will be forwarded to The Executives in Sport Group. We ask that applicants complete our diversity monitoring form. You are not obliged to answer any of these questions but the more information you supply, the more effective our monitoring will be. All information supplied is anonymous and will not be viewed by recruiting managers. (Please copy and paste into your browser) Please note that due to the volume of applications received, we are unable to provide specific feedback on unsuccessful applications.

Do you have excellent customer service skills ? Are you experienced providing 1st and 2nd line IT support ? Would you like to work for a global company who operate from prestigious offices in the centre of Glasgow ? My client is looking for experienced Service Desk Analysts to join the team on both a permanent and a fixed term basis. The permanent role is to cover evening shifts between 12 noon and midnight so please only apply if you are able to work during these hours. The 6 month Fixed Term Contract is standard day shift. Its hybrid working, 2 days in the office and 3 from home. Main responsibilities include: • Day-to-day user support and liaison with IT Service Desk in other global offices to resolve issues, • Management/support of a large pool of laptops, • Management/support of remote working, • Management of user administration, • Mobile device support, including BlackBerry, iPhone or Android devices, • AV and VC overflow support, • Managing spare PCs, upgrades and replacements, • Setting up new joiner IT equipment, • Accurate ticket logging of all IT incidents and service requests whilst managing and owning individual ticket queue within the Service Management solution Your skills will include: • Previous experience in an IT support role, • Good analysis and troubleshooting skills of all IT incidents, • Excellent communication skills with strong customer service focus and good attention to detail, • Ability to perform well under pressure and use initiative, • Able to work effectively alone and within your team or project, • Work in accordance to ITIL processes and procedures, • Intermediate to advanced skills in Office 365 Technical skills: • Microsoft Windows 10, Microsoft Active Directory, • Microsoft Windows Server, • File management system e.g iManage, • MDM solution (Blackberry UEM & Intune), • Collaboration Tools (MS Teams, Zoom), • CRM software, • Remote working solutions eg.VPNs and Citrix, • Building PCs and troubleshooting support issues, • Highly motivated and willing to continually update knowledge and skill sets, • Flexibility: may occasionally be required to work evenings and weekends This is a fantastic opportunity to join this leading company who offer a great working environment. For more information please get in touch asap.

Company Description Reinhart is an award-winning consultancy specialising in Employee Assistance Programs (EAP), innovation, and social transformation. We help organizations build healthier, more resilient workforces by combining clinical expertise, strategic partnerships, and human-centred design. Our mission is to deliver scalable, evidence-based solutions that strengthen employee wellbeing, enhance organizational performance, and drive meaningful social impact. We’re now seeking a proactive, detail-driven Operations & Outreach Coordinator, ideally with experience in EAP sales, outreach, or client-facing environments, to help us expand our partnerships and support the growth of our employee assistance services. Role Description This is a part-time, remote role ideal for someone who thrives on organisation, communication, and building relationships. You’ll coordinate operational tasks, manage outreach and scheduling, and support engagement with partners, clients, and collaborators across Reinhart’s EAP and innovation initiatives. Key Responsibilities: • Proactive Outreach: Conduct cold calls, email outreach, and follow-ups to generate leads and build relationships., • Communication & Scheduling: Handle correspondence with partners and stakeholders., • Community & Partnerships: Facilitate outreach efforts and nurture relationships that expand Reinhart’s network., • Grant and Funding Support: Assist with researching, drafting, and tracking funding or partnership applications., • Research & Reporting: Gather data, synthesize insights, and support preparation of presentations or reports., • Training Coordination: Help design or coordinate internal and external training or workshop sessions., • Document Management: Proofread, reformat, and prepare documents for internal and external distribution., • LinkedIn Management: Oversee company activity, post content provided by the design team, and engage with followers., • General Admin: Support daily operations and ensure smooth communication between teams. Qualifications: • Sales or Client-Facing Experience: Ideally within EAP, wellbeing, or B2B service environments., • Excellent Communication & Customer Service: Able to engage effectively with internal and external stakeholders., • Community Outreach Experience: Skilled at building and fostering strong partnerships., • Research & Analytical Skills: Comfortable gathering data and delivering actionable insights., • Training Design or Facilitation Experience is a plus., • Organized & Reliable: Exceptional time-management and attention to detail., • Tech-Savvy: Proficiency with remote collaboration tools (Google Workspace, Airtable, Notion, LinkedIn, CRM systems)., • Education: Bachelor’s degree in Business Administration, Communications, or a related field preferred. What we offer: Flexible, part-time working hours Remote-first culture, work from anywhere in UK PAYE-based remuneration Opportunity to grow into a broader operations, partnerships, or business development role Collaborative, mission-driven environment focused on real-world impact

Clinical Psychologist (Remote) • Salary: Negotiable, • Location: Remote, • Job Type: Permanent Full-time Opportunities, • Start Date: ASAP About The Role We’re seeking a dedicated Clinical Psychologist to join RTN Mental Health Solutions. This fully remote role offers the opportunity to play a key part in the diagnostic journey for children, young people, and adults with suspected autism and ADHD. You’ll work as part of a multidisciplinary team, delivering comprehensive assessments, clinical formulations, and psychological insight. We welcome applications from Clinical Psychologists at different stages of their career, including newly qualified practitioners. Your skills and perspective will help shape the future of neurodevelopmental services at RTN. Key Responsibilities Clinical Assessment and Diagnosis • Conduct comprehensive neurodevelopmental assessments for children, young people, and adults with suspected autism and/or ADHD., • Administer and interpret gold-standard diagnostic tools, including ADOS-2 and ADI-R., • Develop clear summary formulations that integrate developmental history, observations, and assessment data to support diagnostic decisions., • Contribute psychological insight to multidisciplinary formulation and care planning. Reporting and Documentation • Produce high-quality, person-centred diagnostic reports that meet clinical, professional, and regulatory standards., • Maintain accurate, confidential clinical records in line with HCPC, GDPR, and RTN policies. Collaboration and Team Working • Engage actively in multidisciplinary team discussions, contributing to holistic case understanding and treatment planning., • Collaborate with psychiatrists, speech and language therapists, occupational therapists, and other professionals to ensure a joined-up approach to care., • Work alongside and occasionally support or supervise trainee Neurodevelopmental Practitioners, providing guidance as appropriate. Consultation and Training • Offer expert advice and consultation on neurodevelopmental conditions to colleagues and partner professionals., • Contribute to in-house training sessions, promoting psychologically informed practice across the team. Service Development and Professional Growth • Take part in service development initiatives, including audits, pathway design, and quality improvement., • Engage in ongoing clinical supervision and CPD to maintain HCPC registration and deliver high standards of practice. About You Essential • HCPC-registered Clinical Psychologist with a Doctorate (or equivalent) in Clinical Psychology., • Proven experience in autism and/or ADHD diagnosis in children or adults., • Skilled in psychological assessment, formulation, and report writing., • Excellent communication skills with the ability to explain complex clinical information clearly and empathetically., • Confident working both independently and as part of a multidisciplinary team., • Comfortable using digital systems to deliver remote assessments and maintain clinical records. Desirable • Experience supervising junior staff or trainees., • Practical experience in ADOS-2 and/or ADI-R administration., • Background in both NHS and private sector settings., • Involvement in service development or clinical quality improvement initiatives., • Additional training in therapeutic approaches or neurodevelopmental assessment. Company Benefits • Company pension and annual bonus, • Working from home Why Join RTN? • Be part of a forward-thinking organisation that puts clinical excellence at its core., • Help shape the future of neurodevelopmental services., • Lead and inspire the next generation of Neurodevelopmental Practitioners., • Hybrid working arrangements., • Supportive, inclusive, and innovative work culture. If you’re a compassionate Clinical Psychologist who’s passionate about neurodevelopmental care, we’d love to hear from you. Apply now and be part of something meaningful at RTN Mental Health Solutions.

Enforcement Team Administration Assistant Are you a highly organised self-starter who thrives on keeping things running smoothly behind the scenes? Do you enjoy working in a professional environment where attention to detail and clear communication really matter? Are you looking to join a supportive team where your initiative and ideas for improvement will be valued? If so, this could be the ideal opportunity for you! About the organisation – CILEx Regulation Ltd. (CRL) CILEx Regulation (CRL) is the independent regulatory body of the Chartered Institute of Legal Executives, authorising and regulating individual legal professionals and law firms. Their mission is to protect consumers, uphold high professional standards, and foster a diverse and effective legal profession. CRL ensures legal professionals meet rigorous qualification and competence standards, monitor compliance, and take action when necessary. CRL’s values guide everything they do: integrity; excellence; fairness; transparency; efficiency. This is a fantastic opportunity to join CRL at an exciting time of growth and play a key role in its development! FJWilson Talent is acting as the employment agency advisor to CILEx Regulation on this appointment. The Role You will be joining a close-knit and supportive Investigations Team, currently made up of a Manager, Lead Investigating Officer, and three Investigating Officers, each managing their own caseloads. The team is looking for a proactive, organised, and adaptable individual who can provide vital operational and administrative support to help everything run smoothly. This is a varied and interesting role, perfect for someone who enjoys being at the centre of a busy and purposeful environment. You will take ownership of key administrative and coordination tasks such as managing team calendars, scheduling panel meetings and hearings, booking venues, preparing and paginating documents, maintaining templates, and keeping our processes and documentation up to date. You will also manage client’s four SharePoint sites, respond to straightforward queries from panels and enforcement teams, and draft basic Prior Conduct reports. We are looking for someone who takes initiative and can work independently once settled in, someone who can not only get things done but also spot opportunities to improve how our client works and help implement those ideas. Experience in a legal or regulatory environment would be a strong advantage, as would confidence in handling sensitive information with accuracy and professionalism. To succeed in this role, you will need excellent organisational and communication skills, a strong attention to detail, and confidence using tools like Outlook, Zoom, SharePoint, and Excel, or the ability to learn them quickly. In return, you will join a friendly and welcoming team where you will receive a detailed induction and plenty of support as you take on your responsibilities. This is a great opportunity to make a real impact in a collaborative environment where your initiative and ideas are valued. Key facts • This is a full-time, permanent role., • Starting salary: £24,255 per annum + benefits, including generous pension contributions (8% employer contributions when the employee contributes 3%), a starting holiday entitlement of 25 days per year plus public holidays, access to healthcare plans and discount schemes, and flexible remote working arrangements., • Home-based - you can be based anywhere in the UK. Person Specification • IT literate and proficient in MS Office package (Office 365), • Strong administrative experience, including records management, preparation of papers and applying criteria accurately., • Customer service experience with the ability to liaise professionally and effectively and manage occasional challenging situations, • Able to work with large amounts of data and information with precision and maintain accurate records Interested? For a confidential conversation with FJWilson Talent (CRL’s recruitment partner for this assignment) please contact us on 0203 195 3600, or email us at Our privacy policy is available on our website: FJWilson Talent Services is acting as an Employment Agency in relation to this vacancy. FJWilson Talent Services encourages applications from all suitably qualified and eligible candidates who represent the full diversity of communities in the UK. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Administrative Assistant – Fully Remote (UK) 💰 £28,000 – £38,000 (depending on experience) 🏡 Work From Anywhere (UK HOURS) | 🧩 Multiple Positions Available Are you organised, ambitious, and ready to build a career with real progression? We’re hiring Administrative Assistants to join a fast-growing company operating across the UK financial and professional services sectors. This is a fully remote position offering structured training, strong career development, and long-term stability — no prior experience required. 🔧 About the Role As an Administrative Assistant, you’ll be an essential part of our operations team, helping keep projects, communications, and internal processes running smoothly. You’ll collaborate with senior team members, support daily workflow, and ensure key administrative tasks are delivered with accuracy and efficiency. We provide full training and onboarding, so whether you’re a recent graduate, returning to work, or looking to transition into a new path, you’ll have all the tools and guidance you need to succeed. 🧠 Key Responsibilities • Coordinate diaries, schedules, meetings, and internal communication, • Prepare, format, and manage business documents and reports, • Maintain data, records, and digital filing systems, • Support onboarding and internal HR processes, • Assist with virtual meeting coordination and team logistics, • Deliver proactive administrative support across multiple teams 💡 What You’ll Bring • No admin experience required — just strong organisational skills and the right attitude, • Excellent written and verbal communication, • Attention to detail and good digital literacy (Google Workspace / MS Office), • Proactive, positive approach to problem-solving, • Self-motivated and reliable when working remotely 💼 Why You’ll Love Working Here • 🏡 100% remote — work anywhere (UK Timezone), • 📈 Clear career development pathways, • 🤝 Supportive, people-focused culture, • 🕓 Flexible working hours, • 💰 Competitive salary (£28,000 – £38,000 DOE), • 📚 Full training and ongoing learning support, • 🌴 33 days annual leave (including bank holidays), • 🏥 Health & wellbeing initiatives + employee perks If you’re detail-oriented, tech-savvy, and excited to join a growing organisation with real progression opportunities, we’d love to hear from you. 👉 Apply today and start your career in administration with us.

Company Description IDS is a global ICT & Telecom infrastructure consulting firm, specializing in structured cabling design and engineering solutions that meet the highest industry standards. Our team of experienced engineers provide technical designs to global enterprise clients building data centers, office spaces and production environments to deliver market-leading ICT infrastructure engineering solutions across EMEA. Role & Responsibilities The Infrastructure Security Design Associate Director will be managing and mentoring teams on large scale projects, alongside industry experts with overall responsibility for the technical content and accuracy of team output. Project Management • Lead a project team of engineers and other key stakeholders to include clients and suppliers to ensure that all projects are delivered in alignment with company expectations and standards to include being delivered on-time and within budget., • Undertake a hands-on client facing role in the development, design and coordination of Security infrastructure., • Represent company at technical meetings with customers, professional teams and contractors’ teams., • Manage client security requirements in line with client brief and/or other project requirements, ranging from consultancy advice (risk management and strategy) to engineering designs (physical and electronic security), • Develop and specify security infrastructure designs within a variety of environments., • Carry out engineering calculations to ensure drawings meet required robust industry and legal standards., • Validation and checking of designs and specifications., • Survey, test, and report on existing installations., • Provide feedback and supports engineer team to aid their personal development., • Act in an ethical manner and follows the principles of the Ethics Charter and Ethics in Practice Guidelines. Essential Skills and Experience Project experience • Min. 5 years of Security Design experience, including leading Security Design for large international clients, • Demonstrable management skills and prior experience of managing technical project teams in a Security environment., • Practical experience of the design of security infrastructure and its installation., • Reliability, self-motivation, flexibility. Prepared to work hard and commit to learning goals, demonstrating both resilience and perseverance., • High attention to detail is imperative. You should enjoy problem solving technical and non-technical issues., • Competency in specification design/drawing for various building types., • Ability to prioritise own and team’s workload to achieve deadlines., • Key Health and Safety issues and legislation, • BS-EN standards, • Ability to use IT based calculation, spreadsheet software, productivity tools, • Suitable permanent ‘home office’ where you can effectively work and communicate on video calls without interruption Desirable Skills and Experience Relevant security design industry qualifications, Revit/CAD experience Job Types Full-time, Permanent Benefits • Flexible working options (hybrid/remote), • Private medical insurance, • Company pension, • Company events & social hours We are interested in hearing from applicants that live and are authorised to work in the UK as well as those that live and are authorised to work in the EU.

Job Title: Occupational Health Advisor Contract: Permanent, Part-time and full-time hours available Location: Home based, fully remote Salary: Up to £43,000 per annum, depending on experience As an Occupational Health Advisor at Medigold Health, you’ll play a key role in supporting our clients to create healthier, safer working environments for their people. You’ll deliver a full range of clinical services, including case management, fitness-for-work assessments, health surveillance, vaccinations and phlebotomy. You’ll be confident providing clear, practical guidance that supports both employers and employees, drawing on your professional judgement and up-to-date clinical knowledge. You’ll work both independently and as part of a wider multidisciplinary team, providing practical, evidence-based advice to help reduce absence, support return-to-work plans, and promote a healthy working environment. If you’re an experienced OHA who’s confident managing a varied clinical caseload and looking for your next challenge, we’d love to hear from you! Main Objectives • Practice within the scope of the NMC professional practice and Code of Conduct and to work according to qualification, experience and competency., • To ensure clinical standards of best practice are followed and company policies and procedures are adhered to., • To fully utilise company IT systems in the performance of duties., • To undertake health surveillance/medicals/health promotion activities as required., • The delivery of the Occupational Health Service to Medigold clients and to ensure that the provision of the occupational health advice is at all times of the highest standard., • Undertake clinical supervision/peer audit in relation to case management., • To act as an ambassador and promote the Occupational Health services available. Specific Responsibilities • To provide professional occupational health case management advice for our clients expediting an early return to work for absent employees., • Provide and maintain appropriate advice on health issues, health promotion and health education to employers and employees., • Work autonomously and as part of the Medigold Health multi-disciplinary team to ensure that a satisfactory level of service is provided to all clients and their employees achieving current service level agreements., • Undertake Health Surveillance, including vaccinations and phlebotomy as required., • Practice within the scope of the NMC professional practice and Code of Conduct and to work according to qualification, experience, and competency., • Ensure that CPD and other training needs are undertaken to ensure compliance with NMC requirement for continuing registration. Maintain evidence in support of Revalidation., • Ensure that one is familiar with the requirements of all appropriate client contracts and Aide Memoirs., • Maintain, store and handle medical records in accordance with Medigold-Health Data Protection Policy and GDPR requirements in order to preserve and respect client and employee medical confidentiality., • Liaise with other service teams regarding both client and patient queries., • Complete all clinical administration in accordance with Medigold-Health policies and procedures and to ensure that activities are completed within agreed timescales and Service level agreements., • To participate in Clinical Audit activities as required. Requirements for this role • Nursing Qualification, • Occupational Health degree/diploma, • NMC registration., • Demonstrable equivalent experience within Occupational Health departments., • Experience of attending, presenting, and hosting client Wellness and health promotion days., • Trained to undertake all clinical services including health surveillance, fitness to work medicals, vaccinations and phlebotomy., • Experience with case management activities undertaking complex referrals. Our Company Benefits • 31 days holiday inclusive of bank holidays, increasing with length of service, • Pension Scheme, • Paid Professional Memberships and Indemnity Insurance, • Access to Company benefits and discount portal, • Access to a Health Cash Plan, • Free eyecare vouchers, • Cycle to work scheme, • Access to confidential Employee Assistance programme, • Interactive mental health and wellbeing app

EPM Finance Systems Analyst (OneStream/Hyperion) - 100% Remote Working United Kingdom A global industry leader is looking for an EPM Finance Systems Analyst to join the team during an exciting period of transformation. Suitable candidates will have strong experience with either Onestream or Hyperion in an enterprise-level environment. The following experience will be essential for the successful candidate: • Experience with system administration in either Onestream or Hyperion., • EPM and ERP experience, • System ledger mapping., • Report building and experience with either Power BI or Tableau., • Experience overseeing metadata management across other non-system applications., • Day-to-day system support and maintenance., • User training experience and keeping system users up-to-date with system changes. Additionally, suitable candidates will have excellent communication skills and will want to thrive in a rewarding environment. Please send your CV for a confidential chat.

We’re working with a leading IT services and consulting company to recruit an SAP Fiori Developer. The role is remote and requires SC clearance (British citizen with 5+ years UK residency; dual nationals cannot be considered). This is initially a 3-month contract, inside IR35, and remote. The role They are looking to appoint an SAP Fiori / UI5 Developer to support and enhance its SAP solutions capability. This role involves working across the full software development lifecycle—from gathering requirements and design to delivery, deployment, and post-implementation support. Experience Required • Proven experience in SAP Fiori / UI5 development and administration, • Strong hands-on experience with SAP ABAP development, • Experience in web technologies: HTML, JavaScript, and CSS * Solid understanding of SAP architecture and development methodologies

Technical Solutions Engineer / Integration Specialist – FinTech SaaS Platform (Python scripting/coding essential) Location: Fully Remote Salary: Competitive + Bonus + Benefits Type: Permanent, Full-Time We’re looking for a motivated and hands-on Technical Solutions Engineer / Integration Specialist to join a profitable and rapidly growing FinTech company that builds cutting-edge trading and analytics solutions for institutional clients. This is a client-facing, technically challenging role ideal for someone who enjoys problem-solving, scripting, and working across integrations and APIs in a fast-paced environment. You’ll play a key role in ensuring successful client onboarding and long-term integration success across my client's trading platform. What You’ll Be Doing • Lead technical onboarding and integration for new clients, configuring their trading platform to work seamlessly with client systems and trading venues., • Manage and deliver custom integrations, gathering requirements, liaising between clients and internal teams, and supporting implementation., • Provide technical support for live clients — troubleshooting application, API, and database issues using logs and SQL queries., • Execute SQL queries, perform configuration updates, and analyse system logs to identify and resolve production issues., • Own client deliverables end-to-end, ensuring timely communication, delivery, and client satisfaction. What We’re Looking For Technical Skills • Strong scripting experience in Python, • Proficient in SQL (joins, aggregations, and complex queries), • Solid understanding of APIs (REST/gRPC) and system integrations, • Excellent written and verbal communication, • Strong time and task management skills, • Proactive, curious, and able to work independently, • 2+ years in a related technical role (e.g., DevOps, Technical Support, Integration Engineer, Solutions Engineer, or SDET), • Bachelor’s degree (preferably in Computer Science, Engineering, or a technical field) Nice to Have • Experience in FinTech, trading, or capital markets, • Familiarity with C# or Java, • Experience with PowerShell or basic server administration, • Background in a startup or scale-up environment, • Previous client-facing technical experience Why Join? You’ll be part of a small, dynamic team where your ideas and input make a direct impact. Expect a fast-moving environment, technical autonomy, and the chance to work on real-world trading integrations that power institutional finance. If you’re a technical all-rounder who thrives in a collaborative and client-driven environment, we’d love to hear from you. Please apply if you think suitable

Associate Consultant - SQL / Data Migration Contract Type: Permanent, Remote Salary - Up to £40k depending on experience Summary: Join a small, growing data and AI technology company working with some of the largest global organisations such as IBM, DXC, and Capgemini. This permanent UK-based role offers an excellent opportunity for rapid career development within a dynamic and innovative environment. As an Associate Consultant, you will leverage your 1-3 years of experience in IT and customer-facing roles to support data migration projects and SQL administration tasks. You will work closely with clients to deliver exceptional service, applying your strong analytical and problem-solving skills to resolve technical challenges. The role requires clear communication of technical concepts to diverse audiences and a proactive, adaptable approach to learning and tackling new challenges. A good quality bachelor’s degree in a STEM subject from a top UK university is essential, with a preference for a first-class degree. Candidates must have eligibility to work in the UK without sponsorship. An interest in technology and Artificial Intelligence is highly desirable, reflecting the company’s focus on cutting-edge solutions. Skills: • Good quality Bachelor’s degree in a STEM subject (1st preferred), • 1-3 years’ experience in an IT-based, customer-facing role, • Experience in Data Migration and SQL Administration, • Familiarity with ITSM platforms (e.g., BMC Remedy, ServiceNow, or similar), • Strong analytical and problem-solving skills, • Critical and creative thinking abilities, • Excellent verbal and written English communication skills, • Ability to explain technical concepts clearly to diverse audiences, • Proactive, adaptable, and self-motivated attitude, • Interest in technology and Artificial Intelligence Software/Tools: • SQL, • ITSM platforms such as BMC Remedy, ServiceNow, or equivalents Certifications & Standards: • STEM degree (essential), • Eligibility to work in the UK without sponsorship

Senior Probate Case Manager - £27k-£40k DOE, fully remote working but can offer office based if wanted. Location Leicester. Responsibilities: • Develop and maintain client relationships., • Review and approve estate accounts., • Draft, collate and summarise any supporting legal and financial documentation., • Conduct research where necessary on relevant laws, regulations and legal articles to ensure the accuracy of advice and the procedure., • Manage an independent case load., • To work collaboratively as part of a team assisting and mentorship of paralegals., • Corresponding with solicitors, courts, LR, OPG and other 3rd party companies as appropriate to each case., • Deal with routine and difficult enquiries effectively and efficiently and ensure that any client complaints are dealt with both professionally and promptly. Skills Required: • Probate Fee Earner with at least 4 years PQE in probate and estate administration, should be confident in handling all aspects of associated transactions., • Minimum of 4+ years of running a probate caseload., • Utilise and maintain case management system., • Conveyancing experience, sales of properties, management of the client's estate., • Confident drafting legal documents, statements and decision making. My client, a successful estate planning team of Legal experts are looking for a Probate Case Manager to join an expanding team. We are looking for someone with at least 4 years of probate casework experience. If you are interested in the role, please ‘APPLY’ and submit your CV for immediate consideration.

As a Lead Technical Consultant with GlideFast Consulting, you will play a pivotal role in spearheading technical development initiatives. GlideFast’s Lead Technical Consultants have broad technical and process knowledge across a wide portfolio of GlideFast’s services and products. This pivotal role requires expert administration, application development, maintenance, and technical support by leveraging advanced web programming techniques to configure robust solutions to the client utilizing the ServiceNow platform. Responsibilities will include crafting development stories, meticulously planning sprints, overseeing overall architectural design, and ensuring the seamless delivery of projects. Location: Remote (UK) Employment Status: Full-time and Perm Essential Functions: • Create expert level JavaScript and ServiceNow JavaScript API's, • Write/create custom business rules, client scripts, script includes, UI policies, ACL’s, data policies, UI scripts -Service Portal (HTML, CSS, AngularJS, SASS, Bootstrap) -Custom Application Development (Scoped Applications) -3rd Party Integrations Development (REST, SOAP, MID Servers, or other additional products) • Lead customer workshops and assist with demos as well as gathering technical and functional requirements, • Create overall technical architecture, including design documentation and process flows, for ServiceNow implementations that align with customer business requirements, • Review developers’ code and provide recommendations/best practices to ensure success, • Partner with Business Process Consultants and attend requirements review and validation sessions as required, • Collaborate with the Business Process Consultant to craft technical approaches to stories., • Participate in scrum ceremonies, • Deliver measurable, positive results within the client and team’s timeline resulting in positive feedback from clients Required Skills/Experience: • 6+ years delivering technical solutions on the ServiceNow platform, • 3+ years in a consulting role, delivering software implementations preferable, • Expertise with JavaScript and ServiceNow JavaScript API's, • Strong consultative skills for software service delivery to lead customers in improving their processes and organizational models, • Be a great leader and team player with a record of accomplishment in managing multiple complex tasks, • ServiceNow Certified System Administrator, • ServiceNow Certified Application Developer, • Implementation Specialist a plus Why join GlideFast? Work with the BEST in class ServiceNow team Professional Development through ServiceNow training, certification, & advancement opportunities Quarterly bonus opportunities for billable employees Employee Recognition and Rewards- bonus opportunities for employee contributions and achievements Referral Program Work from home Annual GlideFest Conference Wellness Programs Philanthropic Opportunities EEO Employer Apex Systems, LLC d.b.a. GlideFast Consulting is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact .

SAP HCM & PY SME – UK Payroll Specialist (inside IR35) 📍 Location: UK (100% remote) 💼 Contract Type: contract/freelance 📅 Start Date: ASAP 🔧 Essential Skills & Experience • Proven hands-on experience with SAP ECC HCM modules, especially:, • Personnel Administration, • Organisation Management, • Time Management, • UK Payroll, • Strong exposure to:, • Personnel Management, Training & Event Management, Performance Management, • ABAP (ideally with hands-on programming), • SAP CPI and integration with other SAP/3rd party systems, • Track record of:, • 4+ full lifecycle SAP implementations or upgrades, • 2+ support pack rounds, • Mentoring junior team members 🌟 Desirable Skills • Familiarity with SAP Basis, Security, SAP PI, • Experience with SAP Workflows, • Programming knowledge in JavaScript or Groovy Script For immediate consideration please send your latest CV

Operations Manager - Legal, HR & Administration About the company We're seeking a highly organized and efficient Company Lawyer to join our team and manage all legal, HR and adminstration work. As the CEO's right-hand person, you'll play a pivotal role in ensuring that the company is operating efficiently and the wheels of our company are in motion. About the role The activities that you will carry out during the job are: • Establishing and managing all HR operations including recruitment, onboarding, employee relations, performance management, and offboarding processes., • Developing and implementing HR policies and procedures that comply with UK employment law and support a remote-first workforce., • Managing legal and compliance matters, including contract management, intellectual property protection, data privacy (GDPR), and commercial agreements., • Liaising with external legal counsel on complex matters and managing legal risks., • Overseeing day-to-day administrative operations and implementing efficient systems and processes., • Managing company insurance, benefits administration, and pension schemes., • Ensuring compliance with UK Companies House requirements and maintaining corporate governance standards., • Handling visa and work permit processes for international team members., • Managing vendor relationships and negotiating service agreements., • Supporting fundraising activities with legal due diligence and documentation., • Creating and maintaining company policies, employee handbook, and operational procedures. Required qualifications • Law degree (LLB or equivalent) or qualified solicitor/barrister., • Proven experience in a legal role, • Strong knowledge of UK employment law and HR best practices., • Experience with contract drafting, review, and negotiation., • Understanding of GDPR, data protection, and corporate compliance requirements., • Familiarity with intellectual property law and commercial agreements., • Experience managing remote or distributed teams., • Knowledge of company secretarial duties and UK corporate governance., • Strong organizational skills with the ability to manage multiple priorities simultaneously., • Excellent problem-solving skills, with the ability to think in a structured manner and bring clarity to the work., • Excellent communication and the ability to be a good listener and explain and articulate complex matters concisely and clearly., • Ability and willingness to learn quickly and adapt to the fast-paced startup environment., • Positivity, proactivity, and commitment to producing high-quality deliverables. Preferred qualifications • Experience in technology or AI companies., • Understanding of venture capital and startup financing., • Experience with international employment and remote work policies. If you find this to be an exciting opportunity, please consider applying on our website () or by sending your CV to . We look forward to hearing from you!

Medicines Management Specialist - Neurodiversity Team Location: Remote Contract: Permanent | Full-time Are you an experienced Pharmacist and Independant Prescriber looking to take the next step in your career? Our client, a large Mental Health Provider, is looking for a Medicines Management Specialist to join their Neurodiversity team. What You’ll Do: • Provide clinical input on side effects and medication safety in collaboration with prescribers., • Oversee all repeat prescriptions (NHS and private), ensuring alignment with titration outcomes and clinical recommendations., • Support and quality-check the implementation of NHS Electronic Prescription Service (EPS) for ADHD medications., • To participate in the development and delivery of the ADHD Service, to ensure continuity of supply medicines and support patients as they move between episodes of care and care settings., • Liaise with the in-house cardiac physiologist to assess and coordinate further investigations (e.g., ECG) prior to medication initiation when required., • Assist in policy and procedure implementation within the pharmacy team., • Review all medication use regularly, actively participate in multidisciplinary team meetings, ensure optimum administration times, documentation of doses outside normal limits, appropriate blood tests carried out. What We’re Looking For: • Postgraduate qualification in mental health therapeutics, or willing to study for such., • Pharmacist registered with the General Pharmaceutical Council (includes Degree in pharmacy, one-year preregistration training and final examination)., • Experience of using CRM Tools, • Clear understanding of the need to maintain confidentiality in all areas of work including phone conversations, written materials and computerised materials and processes., • In-depth knowledge of ADHD medications, including their mechanisms, side effects, and appropriate use, • A minimum of one year’s post-qualification experience as an Independent Prescriber., • It is important to note, that this is not a patient facing role. Why Join? You’ll be part of a leading team in Mental Health Services with a genuine possibility to make a difference to patient lives. Benefits: • 33 Days annual leave (inc. 8 public holidays), • Pension scheme To register your interest in this role or to find out more, don't hesitate to get in touch with Chris Hemming: 0203 910 0570

Head of Operations and Growth 12 months Fixed-Term-Contract Full-time or Part-time About Us Operam Academy is an established and fast-growing provider of education and training to the global construction industry. We help organisations to develop the capability and capacity they need to achieve their business goals for collaboration, innovation, and sustained success. Our mission is to enable all construction industry professionals to acquire the knowledge they need to undertake their role in the management and collaborative production of information. So far, we have educated 30,000+ industry professionals in over 65 countries and have an ambitious growth strategy to significantly increase our global reach. The Opportunity We are looking for a highly motivated and experienced Head of Operations and Growth to drive operational efficiency and global business growth, whilst ensuring that our learning solutions are delivered seamlessly and effortlessly. • Role: 12-months FTC. Available for both full-time or part-time applicants., • Salary: £70,000; plus company and individual performance related bonus and workplace pension., • Location: Remote with occasional travel to London and the head office in Letchworth., • Holiday: 25 days annual leave., • Benefits: Opportunities for professional development. The Role Your key responsibilities will include (but are not limited to): • Operational Management: Oversee daily operations and business systems to ensure efficiency and quality delivery of learning solutions., • Strategic Planning: Develop and implement strategic plans to enhance operational effectiveness and drive business growth., • Financial Oversight: Manage financial planning, budgeting, and reporting to ensure the financial health of the organisation., • Client Relationship Management: Support the creation and maintenance of strong relationships with clients, ensuring satisfaction and repeat business., • Sales and Marketing: Oversee sales and marketing plans to drive sales and attract new customers., • Quality Assurance: Implement and monitor quality assurance processes to uphold the highest standards in learning content development and delivery. The Person You must have: • Strong leadership, strategic planning, and financial management skills., • Evidence of engaging and managing internal and customer relationships at all levels., • Evidence of driving business growth for an international scale-up., • A Bachelor's or Master’s degree in Business Administration, Management, or a related field., • Excellent language, communication and interpersonal skills., • Excellent problem-solving and decision-making abilities., • Strong data-driven analytical skills., • Strong ethical standards and integrity. Application Process If you’re passionate about business operations and eager to make a meaningful impact, we’d love to hear from you. Please submit your CV via our LinkedIn job posting. Qualified candidates will be invited to submit a cover letter to support their application. Once the posting closes, selected candidates will be invited to a one-to-one introductory video call. From there, shortlisted applicants will progress to a formal interview, which will include competency-based questions and a short pre-prepared presentation. Full details will be provided in advance. The formal interview is intended to be the final stage of the recruitment process; however, additional interviews may be scheduled if necessary.

FP&A Principal Consultant Permanent Location: Remote, with occasional travel to other offices when required We’re looking for an FP&A Principal Consultant to lead the delivery of financial planning and analysis solutions across our client portfolio, with responsibility for managing the FP&A consulting team and ensuring high-quality project outcomes. This is a senior role within the business, focused on driving excellence in FP&A implementation, methodology, and client engagement. You’ll play a key part in shaping our delivery approach, supporting presales activity, and developing the team’s technical capability in Unit4 FP&A CPM/BI. The FP&A Principal Consultant will work closely with the Embridge Board, Senior Management Team, colleagues across all departments, and external stakeholders including clients, suppliers, and partners. This is a fantastic opportunity for a finance systems expert with leadership experience and a passion for delivering innovative, high-impact solutions. You’ll be joining a supportive team, proudly certified as a Great Place to Work™. Key responsibilities include: • Lead and mentor the FP&A consulting team, ensuring high standards of delivery and professional development., • Design and deliver FP&A business solutions using Embridge’s Implementation Methodology., • Develop best practice methods and supporting documentation to enhance quality, efficiency, and customer experience., • Support the development of the wider delivery team, recruiting and successfully onboarding the new team members to deliver FP&A projects successfully., • Support the growth of the FP&A revenue stream, supporting commercial responses and presales teams in sales opportunities., • Provide technical expertise in installing, upgrading, and building ETL processes using Unit4 FP&A CPM/BI product., • Deliver large-scale projects with best practice processes, performance tuning, and troubleshooting on Unit4 FP&A CPM/BI product., • Develop expertise across the team to install, upgrade and update various third party products, including Microsoft SQL Server and Oracle., • Provide Unit 4 FP&A business process and technical support across the wider business, act as the SME by taking ownership of product communications internally and externally., • Take on solution architect responsibilities for larger projects, from functional requirements to technical design and implementation., • Work with reporting and data manipulation tools to develop optimum solutions. Key skills and experience include: • Proven experience implementing Unit4 FP&A., • Previous experience in Microsoft SQL Server or Oracle database administration, strong knowledge on T-SQL or PL-SQL, and preferably JavaScript., • Experience with ETL tools such as SSIS., • Familiarity with Microsoft server operating systems and services (Active Directory, DHCP, IIS, DNS, Citrix)., • Competence in using IT systems including Excel, PowerPoint, Word, and social media platforms., • Willingness to travel occasionally to client sites or other office locations. Desirable but not essential: • Team leadership or management experience., • Certification in Finance or Unit4 FP&A., • Unit4 Record to Report accreditation., • Understanding of ERP software and business applications. What are we looking for? • Clear communicator – able to explain technical solutions to non-technical audiences and build strong relationships with clients and stakeholders., • Collaborative team player – able to work independently and as part of a team, with flexibility, adaptability, and a methodical approach., • Creative and enthusiastic – with strong communication skills, excellent time management, and a high level of attention to detail.

Job Summary: • The Operations Manager oversees daily business operations, ensures process efficiency, and supports cross-functional teams to drive organizational performance., • This remote role focuses on improving workflows, managing projects, monitoring KPIs, and ensuring smooth operational execution across the company. Responsibilities: • Oversee and optimize day-to-day operations across departments, • Develop and implement process improvements to increase productivity, • Manage remote teams, ensuring alignment, communication, and performance, • Track and analyze operational metrics and KPIs to identify improvement areas, • Coordinate with finance, HR, sales, and leadership teams to support operational goals, • Create and maintain standard operating procedures (SOPs), • Manage projects from planning to execution and ensure timely delivery, • Support resource planning, budgeting, and operational forecasting, • Identify operational risks and implement preventive measures Required Skills & Qualifications: • Bachelor’s degree in Business Administration, Operations Management, or related field, • Proven experience in operations management or project management, • Strong analytical, problem-solving, and communication skills, • Experience using tools such as Asana, Monday.com, Slack, Notion, Trello, Google Workspace, etc., • Ability to lead and collaborate effectively in a remote work environment, • Excellent organizational skills and attention to detail

ABOUT US As the innovator in global cruise travel, ___ has been breaking the boundaries of traditional cruising for nearly 60 years. Most notably, the cruise line revolutionized the industry by offering guests the opportunity to design their ideal holiday on their preferred schedule with no assigned dining and entertainment times and no formal dress codes. Today, the company invites guests to 'Experience More at Sea' by providing them with more to see, more to do, more to enjoy, and more value on their holiday. Its fleet of 21 contemporary ships sail to over 400 of the world's most desirable destinations, including Great Stirrup Cay, the company's private island in the Bahamas and its resort destination Harvest Caye in Belize. Norwegian Cruise Line not only provides superior guest service from land to sea but also offers a wide variety of award-winning entertainment and dining options as well as a range of accommodations across the fleet, including solo-traveller staterooms, club balcony suites and The Haven by Norwegian®, the company's ship-within-a-ship concept. For additional information visit ___. Norwegian Cruise Line is a wholly owned subsidiary of Norwegian Cruise Line Holdings Ltd. To learn more, visit ___. BENEFITS • Pension Scheme, • Private Medical, • Development Opportunities, partnered with Dale Carnegie, • Sales Incentive Plan, • 6 weeks - paid sickness, • Discounted Cruise Programme, • 25 days paid holiday + 8 Bank Holidays JOB LOCATION AND LANGUAGE NEED This is a remote role based in the UK. Please note candidates applying for this role must be fluent in both written and spoken Hebrew & English for this role. BASIC PURPOSE This is a highly driven Sales and Customer Support role where you will be responsible for providing our Direct Guests and Travel Agent Partners with an exceptional standard of customer service, proactively securing bookings and maximising on all sales opportunities. You will service calls globally as part of the Follow the Sun initiative. POSITION RESPONSIBILITIES • You will receive and respond to inbound calls and emails, identifying customer requirements and matching the appropriate cruise with additional services., • You will secure sales through service, whilst meeting and exceeding targets set by your Team Leader around sales conversion, bookings and revenue generation., • Accountable for achieving set KPI’s around call handling, AHT, ASA, AUX code usage., • You will build and maintain relationships with all Trade Partners and Direct Guests., • Action fare quotations and bookings in accordance with company policies, using selling techniques to close the sale within the call., • Maintain product and brand knowledge to aid the close of a sale and any guest queries., • Responsible for securing and processing credit/debit card payment ensuring confidentiality and accuracy of all payment transactions., • Build rapport and be proactive within the call to prevent any need for a second call to the company., • Identify market and sales trends and feeding back to your Team Leader suggesting new initiatives to secure more sales., • Establish and maintain a good working relationship with other team members, guiding, advising and helping others where appropriate enhance service levels., • Consistently maintain high levels of professionalism that reflects a positive image of the product and the brand., • To complete any necessary administration duties accurately and timely., • To maintain departmental standards of dress code, office tidiness, time keeping and attendance, whether working in the office or remotely in a home office., • To comply with all relevant legal regulations to ensure customer confidentiality and contact requests are adhered to. EXPERIENCE • Experience of working in a Sales and Customer Service environment., • Previous experience of working within the travel/cruise industry or within a Contact Centre environment is desirable. COMPETENCIES / SKILLS • Knowledge of typical Contact Centre systems, CRM, Avaya, WFM, booking systems., • You will be a confident, outgoing and flexible individual with a positive attitude and enthusiastic approach, showing passion, interest and commitment., • Excellent communication skills, interpersonal and negotiating ability and the ability to use your own initiative and intuition will be required in the role., • A good level of computer literacy, a high level of attention to detail, plus strong organisational and time management skills, PC literacy in Windows, Outlook, MS Office and other associated applications., • Self-driven, results orientated with a positive dynamic approach. If you do not hear back from us within 10 working days of sending us your application, it means that unfortunately on this occasion, you have been unsuccessful.

Head of Operations and Growth 12 months Fixed-Term-Contract Full-time or Part-time About Us Operam Academy is an established and fast-growing provider of education and training to the global construction industry. We help organisations to develop the capability and capacity they need to achieve their business goals for collaboration, innovation, and sustained success. Our mission is to enable all construction industry professionals to acquire the knowledge they need to undertake their role in the management and collaborative production of information. So far, we have educated 30,000+ industry professionals in over 65 countries and have an ambitious growth strategy to significantly increase our global reach. The Opportunity We are looking for a highly motivated and experienced Head of Operations and Growth to drive operational efficiency and global business growth, whilst ensuring that our learning solutions are delivered seamlessly and effortlessly. • Role: 12-months FTC. Available for both full-time or part-time applicants., • Salary: £70,000; plus company and individual performance related bonus and workplace pension., • Location: Remote with occasional travel to London and the head office in Letchworth., • Holiday: 25 days annual leave., • Benefits: Opportunities for professional development. The Role Your key responsibilities will include (but are not limited to): • Operational Management: Oversee daily operations and business systems to ensure efficiency and quality delivery of learning solutions., • Strategic Planning: Develop and implement strategic plans to enhance operational effectiveness and drive business growth., • Financial Oversight: Manage financial planning, budgeting, and reporting to ensure the financial health of the organisation., • Client Relationship Management: Support the creation and maintenance of strong relationships with clients, ensuring satisfaction and repeat business., • Sales and Marketing: Oversee sales and marketing plans to drive sales and attract new customers., • Quality Assurance: Implement and monitor quality assurance processes to uphold the highest standards in learning content development and delivery. The Person You must have: • Strong leadership, strategic planning, and financial management skills., • Evidence of engaging and managing internal and customer relationships at all levels., • Evidence of driving business growth for an international scale-up., • A Bachelor's or Master’s degree in Business Administration, Management, or a related field., • Excellent language, communication and interpersonal skills., • Excellent problem-solving and decision-making abilities., • Strong data-driven analytical skills., • Strong ethical standards and integrity. Application Process If you’re passionate to make a meaningful impact, we’d love to hear from you. Please submit your CV via our LinkedIn job posting. Qualified candidates will be invited to submit a cover letter to support their application. Once the posting closes, selected candidates will be invited to a one-to-one introductory video call. From there, shortlisted applicants will progress to a formal interview, which will include competency-based questions and a short pre-prepared presentation. Full details will be provided in advance. The formal interview is intended to be the final stage of the recruitment process; however, additional interviews may be scheduled if necessary.

Position Purpose: We are looking for a Sales Development Representative! This person is responsible for performing investigative research to qualify prospects (new business opportunities), monitor and report on lead activities; and manage the marketing-to-sales pipeline. Effective utilization of Salesforce and supporting technologies are required. Responsibilities: • Generate outbound leads and opportunities through email prospecting and cold calling., • Prospecting, Contact and lead research using Salesloft, Zoom Info, Sales Navigator, Cognism, 6Sense and Orum., • Management of sales data, documents, and correspondence in Salesforce., • Develop and manage activities to ensure the sales pipeline remains full of qualified leads & prospects., • Work together with Sales Account Executives to identify new opportunities and work with marketing to further develop and nurture those opportunities., • Evaluate and improve inside sales and sales administration processes., • Ensure accurate and complete information is captured in customer relationship management (CRM) system., • Tenacity and the ability to overcome objections related to sales., • Outstanding communication skills and executive presence. Requirements: • Exceptional written and verbal communication skills., • Highly proficient computer skills including email, MS Word, Excel, PowerPoint., • Knowledge: B2B technology or SaaS experience preferred., • Critical Thinking Skills- The successful candidate will have the ability to gather prospect purchasing intent, qualification, define problems, collect data, establish facts, and inform the Sales AEs., • Behavioral Skills- The successful candidate will be self-directed, work well alone or in a team structure, highly results oriented, and willing to learn and expand his/her technical knowledge base through formal education, professional training, and self-study. Desired Competencies: • B2B Sales experience at any level., • Proven track record of using Account-based Marketing (ABM) to inform outreach efforts., • Ability and desire to drive change through high-energy, can-do attitude, comfortable working in a high-performance, entrepreneurial, open-door environment., • Strong analytical and problem-solving skills., • Ability to work autonomously., • Attention to detail / detail oriented., • This role is fully remote, but onsite client visits may be required. Our Company: For over 20 years, Beeline has empowered businesses worldwide to achieve competitive advantages with their extended workforce. The Beeline Extended Workforce Platform provides the visibility necessary to mitigate risks, realize cost savings, and adapt to dynamic business needs. With tailored solutions focused on the complexities of the extended workforce, clients can leverage Beeline products that meet their unique requirements. Through thousands of integrations, organizations can connect their extended workforce data across all technology stacks, including major procurement and HR systems. Join the ranks of renowned brands benefiting from Beeline’s seasoned expertise, collaborative innovation, and industry-leading partner network. Explore more at beeline.com. Our Vision is: Every person, given the right opportunity, is capable of greatness. Every business, given the right talent, is capable of superior outcomes. Our Mission is: Our trusted platform connects businesses to the remarkable talent within the global extended workforce. To learn more about Beeline, our solutions, our culture, and available positions visit: This list of "Requirements and Responsibilities" are not intended to be limiting. The Company reserves the right to revise this job description based on the actual job requirements as varied from time to time. All emails from Beeline will be sent from an email address ending at “beeline.com". Should you have any doubts about the authenticity of an email, or other communication that is represented as coming from Beeline, please send an email to , before taking any action in relation to the correspondence, and certainly before providing any further contact information to that individual whatsoever

ABOUT US As the innovator in global cruise travel, ___ has been breaking the boundaries of traditional cruising for nearly 60 years. Most notably, the cruise line revolutionized the industry by offering guests the opportunity to design their ideal holiday on their preferred schedule with no assigned dining and entertainment times and no formal dress codes. Today, the company invites guests to 'Experience More at Sea' by providing them with more to see, more to do, more to enjoy, and more value on their holiday. Its fleet of 21 contemporary ships sail to over 400 of the world's most desirable destinations, including Great Stirrup Cay, the company's private island in the Bahamas and its resort destination Harvest Caye in Belize. Norwegian Cruise Line not only provides superior guest service from land to sea but also offers a wide variety of award-winning entertainment and dining options as well as a range of accommodations across the fleet, including solo-traveller staterooms, club balcony suites and The Haven by Norwegian®, the company's ship-within-a-ship concept. For additional information visit ___. Norwegian Cruise Line is a wholly owned subsidiary of Norwegian Cruise Line Holdings Ltd. To learn more, visit ___. BENEFITS • Pension Scheme, • Private Medical, • Development Opportunities, partnered with Dale Carnegie, • Sales Incentive Plan, • 6 weeks - paid sickness, • Discounted Cruise Programme, • 25 days paid holiday + 8 Bank Holidays JOB LOCATION AND LANGUAGE NEED This is a remote role based in the UK. Please note candidates applying for this role must be fluent in both written and spoken German & English for this role. BASIC PURPOSE This is a highly driven Sales and Customer Support role where you will be responsible for providing our Direct Guests and Travel Agent Partners with an exceptional standard of customer service, proactively securing bookings and maximising on all sales opportunities. You will service calls globally as part of the Follow the Sun initiative. POSITION RESPONSIBILITIES • You will receive and respond to inbound calls and emails, identifying customer requirements and matching the appropriate cruise with additional services., • You will secure sales through service, whilst meeting and exceeding targets set by your Team Leader around sales conversion, bookings and revenue generation., • Accountable for achieving set KPI’s around call handling, AHT, ASA, AUX code usage., • You will build and maintain relationships with all Trade Partners and Direct Guests., • Action fare quotations and bookings in accordance with company policies, using selling techniques to close the sale within the call., • Maintain product and brand knowledge to aid the close of a sale and any guest queries., • Responsible for securing and processing credit/debit card payment ensuring confidentiality and accuracy of all payment transactions., • Build rapport and be proactive within the call to prevent any need for a second call to the company., • Identify market and sales trends and feeding back to your Team Leader suggesting new initiatives to secure more sales., • Establish and maintain a good working relationship with other team members, guiding, advising and helping others where appropriate enhance service levels., • Consistently maintain high levels of professionalism that reflects a positive image of the product and the brand., • To complete any necessary administration duties accurately and timely., • To maintain departmental standards of dress code, office tidiness, time keeping and attendance, whether working in the office or remotely in a home office., • To comply with all relevant legal regulations to ensure customer confidentiality and contact requests are adhered to. EXPERIENCE • Experience of working in a Sales and Customer Service environment., • Previous experience of working within the travel/cruise industry or within a Contact Centre environment is desirable. COMPETENCIES / SKILLS • Knowledge of typical Contact Centre systems, CRM, Avaya, WFM, booking systems., • You will be a confident, outgoing and flexible individual with a positive attitude and enthusiastic approach, showing passion, interest and commitment., • Excellent communication skills, interpersonal and negotiating ability and the ability to use your own initiative and intuition will be required in the role., • A good level of computer literacy, a high level of attention to detail, plus strong organisational and time management skills, PC literacy in Windows, Outlook, MS Office and other associated applications., • Self-driven, results orientated with a positive dynamic approach. If you do not hear back from us within 10 working days of sending us your application, it means that unfortunately on this occasion, you have been unsuccessful.