2nd Line IT Engineer
13 days ago
Chippenham
Role: 2nd Line IT Engineer Location: Chippenham (Hybrid working | 1 day in Office) + Client Site Visits Salary: Up to £36,000 DOE Benefits: Strong development pathway + varied technical exposure Our client, a leading technology services provider, is hiring a 2nd Line IT Engineer to support a fast-paced multi-client environment. This role plays a key part in resolving escalated issues, delivering excellent service, and contributing to project activity. It’s an excellent opportunity for someone ambitious, client-focused, and passionate about developing their technical capability. What you’ll do • Provide 2nd Line support across customer-facing and remote channels, • Manage incidents, troubleshoot issues, and maintain helpdesk workflows, • Configure PCs, servers, firewalls, and contribute to daily system checks including backups, • Maintain accurate client documentation, logs, and reporting, • Assist with project delivery and collaborate with infrastructure teams on escalated tasks You’ll work closely with service desk and network infrastructure teams to ensure SLA adherence, client satisfaction, and high-quality technical outcomes. What we’re looking for • 3+ years’ experience within an MSP or ISP environment, • Str...