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At Digital Iron, we're building the intelligent infrastructure that powers predictive maintenance and parts procurement automation across the heavy equipment ecosystem. We work with customers to transform how industrial equipment is maintained. We're looking for an AI Infrastructure Engineer who combines deep technical expertise in distributed systems with strategic thinking about integration architecture. You'll need exceptionally high standards for data accuracy, first-principles problem solving, and an obsession with building systems that scale across diverse partnership models. As our first dedicated infrastructure engineer, you'll work on problems at the intersection of knowledge graphs, real-time IoT data, and enterprise integration—building infrastructure that thousands of businesses will depend on. What You'll Own • Design the framework that supports multiple partnership and customer models: Deep Embedded (white-label components), Best-of-Breed SaaS (standalone platform with APIs), Data Layer Only (predictions via API), • Evaluate architectural tradeoffs across complexity, risk, scalability, time-to-market, and value capture for each pattern, • Make build vs. buy decisions: direct API integrations vs. iPaaS middleware vs. embedded agents, • Define authentication strategies across OAuth 2.0, certificate-based auth, and federated identity for different customer security models, • Create deployment patterns that work across on-premise, cloud, and hybrid environments, • Design for portfolio risk What You'll Do Design Integration Architecture Build bi-directional integrations with customer ERP systems and telematics platforms. Architect event-driven systems that turn predictive alerts into automated workflows. Implement multiple integration patterns (Direct API, middleware/iPaaS, embedded agents, webhooks) to support different partnership and customer models. Build Knowledge Graph Systems Transform flat parts catalogs into semantic networks using AWS Neptune. Design ontologies that capture ACES (fitment) and PIES (attributes) standards for heavy equipment. Build ingestion pipelines that parse customer data and extract compatibility relationships. Implement graph traversal algorithms for multi-hop reasoning ("find compatible substitute parts in stock"). Develop Agentic Workflows Create AI agent orchestration using Amazon Bedrock that breaks complex requests into multi-step workflows. Build tool functions agents invoke: graph queries, customer API calls, inventory checks, order placement. Implement GraphRAG systems that ground LLM responses in structured graph data to prevent hallucination on critical fitment recommendations. What We're Looking For Graph & Semantic Systems • Experience with graph databases (Neptune, Neo4j) and ontology design, • Ability to model complex domain relationships as graph structures, not tables, • Understanding of semantic query languages (Gremlin, SPARQL) and entity resolution Backend Engineering & Data Systems • Strong Python for data pipelines, graph operations, and application logic, • Experience with database design across relational and graph paradigms, • Background normalizing data from disparate sources with conflicting formats Enterprise Integration & API Design • Track record designing bidirectional API integrations with enterprise systems, • Experience with event-driven architectures, webhooks, and async workflows, • Knowledge of authentication models (OAuth 2.0, SAML, certificate-based) Data Engineering Excellence • Strong experience normalizing data from disparate sources with conflicting formats, • Obsession with accuracy where 99% is insufficient—compatibility data must be correct, • Experience building automated validation and conflict resolution systems, • Ability to model complex business domains (you'll learn heavy equipment specifics) Nice-to-Haves • Experience in automotive, heavy equipment, or industrial IoT domains, • Experience with embedded/white-label integration models or AI agent frameworks, • Knowledge of industry standards (ACES, PIES, OAGIS) or similar B2B data formats, • A network of sec-ops and ML compliance resources and colleagues to tap as we scale our team, • TypeScript for backend services and integration middleware, • Experience working with founders to evaluate integration architectures across different partnership strategies (deep embedded, best-of-breed SaaS, data layer only) This Role Is NOT For You If: • You prefer infrastructure automation over application architecture, • You're more comfortable with Kubernetes and Terraform than APIs and databases, • You need complete requirements before designing systems, • You view integration work as "plumbing" rather than strategic architecture Role Level Leadership & Team - You will have one staff-level engineering direct report with dotted lines across a team of engineers. You will be expected to deliver 80% hands-on code development with 20% oversight across our vendors, strategy and a direct report. We can be flexible on title for the right candidate. Role Details Location: US (East Coast & Mid-West remote only), South London & Belfast Office (Hybrid) Visa: Cannot sponsor at this time Start: Immediate availability preferred Ready to Build Integration & Data Systems That Matters? If you're excited about designing backend systems at the intersection of graph databases, enterprise integration, and AI agents—where your technical decisions have direct business impact—we want to hear from you.

Job Description: Find out if this opportunity is a good fit by reading all of the information that follows below. Job Title: Global Financial Crimes Specialist – IT SPOC Corporate Title: up to Vice President Location: Belfast Company Overview: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being. Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organisation. Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us! Join Us in Belfast – A City of Opportunity and Innovation We’re thrilled to announce the opening of our new office in Belfast—a vibrant, fast-growing hub for financial services and technology, and a strategic addition to Bank of America’s global footprint. This expansion underscores our commitment to investing in talent and driving innovation across the UK and Ireland. Our new offices at City Quays are in the heart of a city celebrated for its rich history, dynamic culture, and thriving business community. Whether you’re local or considering relocation, you’ll find a welcoming environment, an excellent quality of life, and the opportunity to help shape the future of banking. About Bank of America in Belfast Bank of America is one of the world’s leading financial institutions, powered by approximately 213,000 talented employees worldwide. Our new Belfast facility will strengthen our business continuity planning and risk management capabilities while reinforcing the expertise and value delivered across our global teams. We’re committed to creating up to 1,000 new roles, starting with positions in Global Anti-Money Laundering Operations and Global Financial Crimes Compliance. These teams will focus on critical areas such as client due diligence, quality assurance, and regulatory compliance support—key functions that safeguard the integrity of the international financial system. Role Description: This role is accountable for developing and maintaining technology solutions that strengthen compliance and operational risk management. The position focuses delivering exceptional technology support to the wider Global Financial Crimes (GFC) team. Working closely with Global Financial Crimes leadership, the role ensures systems and processes are optimised through technology, aligned with the Compliance and Operational Risk Management (CORM) Program, Enterprise Policies, and Fraud Risk Management Standards. Responsibilities: Activities this role performs include, but are not limited to: Provide onsite physical support for GFC to site all technology requirements as well as providing support for the global Non-US investigations team. Troubleshoot and resolve hardware and software issues for end-users. Install, configure, and maintain desktops, laptops, and peripheral devices. Support audio-visual equipment for meetings and events. Ensure network connectivity and assist with basic network troubleshooting. Coordinate with remote IT teams for escalated issues and system updates. Maintain inventory of technology equipment and manage asset tracking. Assist with onboarding and offboarding of employees, including device setup. Ensure compliance with security policies and procedures during all support activities. Provide timely and professional customer service to internal stakeholders. Required Skills: Proven experience in IT support or a similar technical role. Strong knowledge of hardware, software, and networking fundamentals. Familiarity with Bank operating systems and common enterprise applications. Ability to troubleshoot and resolve technical issues efficiently. Excellent communication and interpersonal skills for supporting end-users. Strong organisational skills and attention to detail. Ability to work independently and manage multiple priorities. Experience with audio-visual equipment setup and support is a plus. Knowledge of IT security best practices and compliance requirements. Benefits of working at Bank of America UK Private healthcare for you and your family Competitive pension plan, life assurance and group income protection cover if you become unable to work as a result of a disability or health reasons 20 days of back-up childcare including virtual tutoring and 20 days of back-up adult care per annum The ability to change your core benefits as well as the option of selecting a variety of flexible benefits to suit your personal circumstances including access to a wellbeing account, travel insurance, critical illness etc Use of a flex fund to use towards benefits Access to an emotional wellbeing helpline, and virtual GP services Access to the Peppy App which provides 1:1 support, consultations and resources relating to men’s health, women’s health, fertility, menopause and pregnancy & parenthood Access to a range of gyms, exercise classes and wellbeing Apps through Wellhub, including Headspace and Calm Ability to donate to charities of your choice directly through payroll and the bank will match your contribution Opportunity to give back to your community, develop new skills and work with new groups of people by volunteering in your local area Bank of America: Good conduct and sound judgment is crucial to our long term success. It’s important that all employees in the organisation understand the expected standards of conduct and how we manage conduct risk. Individual accountability and an ownership mind-set are the cornerstones of our Code of Conduct and are at the heart of managing risk well. We are an equal opportunities employer and ensure that no applicant is subject to less favourable treatment on the grounds of sex, gender identity or gender reassignment, marital or civil partner status, race, religious or similar philosophical belief , political opinion, colour, nationality, ethnic or national origins, age, sexual orientation, pregnancy or maternity, socio-economic background, responsibility for dependants or physical or mental disability. The Bank selects candidates for interview based on their skills, qualifications and experience. xkybehq We monitor the community background and sex of our job applicants and employees in order to demonstrate our commitment to promoting equality of opportunity in employment and to comply with our duties under the Fair Employment & Treatment (NI) Order 1998. We invite you to register your information by completing the following form strive to ensure that our recruitment processes are accessible for all candidates and encourage any candidates to tell us about any adjustment requirements.

Customer Service Representative Agent Work From Home - Part Time Remote Focus Group Panelists. No commute needed should you choose to work from home remotely. If you are a customer service representative agent or someone just looking for a flexible part time remote work from home job, this

A leading application security firm in Belfast is looking for an experienced Enterprise Customer Success Manager to lead post-sales efforts and foster strong client relationships. This role requires 3-4 years of experience in Customer Success or Account Management in the tech space, with a strong em

A leading technology solutions provider in Belfast is seeking a Defence & NS Customer Success Manager to manage client accounts, grow relationships, and ensure customer satisfaction.

A leading company in customer success is seeking a Customer Success Manager based in Belfast. The ideal candidate will have 3+ years of experience in customer success or account management, strong interpersonal skills, and proficiency in CRM software.

Now accepting applicants for Focus Group studies. Earn up to £700 per week part-time working from home. Must register to see if you qualify. No Customer Service Representative Agent experience needed. Customer Service Representative Agent Work From Home - Part Time Remote Focus Group Panelists Our company is seeking individuals to participate in National & Local Paid Focus Groups, Clinical Trials, and Market Research assignments. With most of our paid focus group studies, you have the option to participate remotely online or in-person. This is a great way to earn additional income from the comfort of your home. Compensation: £55 - £120 (per 1 hour session) £250 - £700 (multi-session studies) Job Requirements: Show up at least 10 mins before discussion start time. Participate by completing written and oral instructions. Complete written survey provided for each panel. MUST actually use products and/or services, if provided. Then be ready to discuss PRIOR to meeting date. Qualifications: Must have either a smartphone with working camera or desktop/laptop with webcam Must have access to high speed internet connection Desire to fully participate in one or several of the above topics Ability to read, understand, and follow oral and written instructions. Customer service representative agent experience is not necessary. Job Benefits: Flexibility to take part in discussions online or in-person. No commute needed should you choose to work from home remotely. No minimum hours. You can do this part-time or full-time Enjoy free samples from our sponsors and partners in exchange for your honest feedback of their products. You get to review and use new products or services before they are released to the public. You must apply on our website and complete a set of questionnaire to see if you qualify. This position is perfect for anyone looking for temporary, part-time or full-time work. The hours are flexible and no previous experience is required. If you are a customer service representative agent or someone just looking for a flexible part time remote work from home job, this is a great way to supplement your income.

Now accepting applicants for Focus Group studies. Earn up to £700 per week part-time working from home. Must register to see if you qualify. No Customer Service Representative Agent experience needed. Customer Service Representative Agent Work From Home - Part Time Remote Focus Group Panelists Our company is seeking individuals to participate in National & Local Paid Focus Groups, Clinical Trials, and Market Research assignments. With most of our paid focus group studies, you have the option to participate remotely online or in-person. This is a great way to earn additional income from the comfort of your home. Compensation: £55 - £120 (per 1 hour session) £250 - £700 (multi-session studies) Job Requirements: Show up at least 10 mins before discussion start time. Participate by completing written and oral instructions. Complete written survey provided for each panel. MUST actually use products and/or services, if provided. Then be ready to discuss PRIOR to meeting date. Qualifications: Must have either a smartphone with working camera or desktop/laptop with webcam Must have access to high speed internet connection Desire to fully participate in one or several of the above topics Ability to read, understand, and follow oral and written instructions. Customer service representative agent experience is not necessary. Job Benefits: Flexibility to take part in discussions online or in-person. No commute needed should you choose to work from home remotely. No minimum hours. You can do this part-time or full-time Enjoy free samples from our sponsors and partners in exchange for your honest feedback of their products. You get to review and use new products or services before they are released to the public. You must apply on our website and complete a set of questionnaire to see if you qualify. This position is perfect for anyone looking for temporary, part-time or full-time work. The hours are flexible and no previous experience is required. If you are a customer service representative agent or someone just looking for a flexible part time remote work from home job, this is a great way to supplement your income.

Now accepting applicants for Focus Group studies. Earn up to £700 per week part-time working from home. Must register to see if you qualify. No Customer Service Representative Agent experience needed. Customer Service Representative Agent Work From Home - Part Time Remote Focus Group Panelists Our company is seeking individuals to participate in National & Local Paid Focus Groups, Clinical Trials, and Market Research assignments. With most of our paid focus group studies, you have the option to participate remotely online or in-person. This is a great way to earn additional income from the comfort of your home. Compensation: £55 - £120 (per 1 hour session) £250 - £700 (multi-session studies) Job Requirements: Show up at least 10 mins before discussion start time. Participate by completing written and oral instructions. Complete written survey provided for each panel. MUST actually use products and/or services, if provided. Then be ready to discuss PRIOR to meeting date. Qualifications: Must have either a smartphone with working camera or desktop/laptop with webcam Must have access to high speed internet connection Desire to fully participate in one or several of the above topics Ability to read, understand, and follow oral and written instructions. Customer service representative agent experience is not necessary. Job Benefits: Flexibility to take part in discussions online or in-person. No commute needed should you choose to work from home remotely. No minimum hours. You can do this part-time or full-time Enjoy free samples from our sponsors and partners in exchange for your honest feedback of their products. You get to review and use new products or services before they are released to the public. You must apply on our website and complete a set of questionnaire to see if you qualify. This position is perfect for anyone looking for temporary, part-time or full-time work. The hours are flexible and no previous experience is required. If you are a customer service representative agent or someone just looking for a flexible part time remote work from home job, this is a great way to supplement your income.

Market research companies that partner with us will use questionnaires to identify and target certain types of consumers, to ensure that the right participants are engaged and to achieve the representative sample needed. In-Home Usage Testing is a quick, easy and fun way to make extra cash by tellin

Ready to bring your technical expertise to a role where every conversation, every demo, and every solution truly makes an impact? At Actionstep, we're looking for a Pre-Sales Customer Solutions Engineer who thrives at the intersection of technology and customer success.

A leading software company is looking for a Senior Software Engineer to enhance their customer interaction applications.

You will manage the entire customer lifecycle, linking executive leadership with internal strategic functions to enhance customer retention and ensure strategic alignment. Customer Success Manager - REMOTE. Join to apply for the Customer Success Manager - REMOTE role at Jobgether.

The position offers a fully remote work opportunity in the UK, allowing for flexibility and significant impact on customer satisfaction. A leading cybersecurity company is seeking a Customer Success Manager to enhance customer relationships and ensure high adoption rates of their services. This role

The position offers a modern working environment, including a combination of home, office, and customer site work.

With Ada, 83% of customer conversations—and counting—are effortlessly resolved through automation, giving teams more time back, companies more resources to focus on growth, and customers more life to focus on what matters most to them. Ada is an AI customer service company whose mission is to ma

A leading personalization platform provider in the United Kingdom is seeking a Senior Customer Marketing Manager for EMEA.

We’re looking for a highly organized and detail‑oriented Customer Experience Specialist to join our insurance contact center team. In this role, you’ll be the first point of contact for customers reporting new claims. This position is ideal for someone who thrives in a fast‑paced environment

This full-time remote role focuses on overseeing operations, managing a team, and ensuring customer satisfaction while implementing effective processes. A fast-growing Ecommerce brand is seeking a Lead Client Relationship Manager to elevate their customer support function.

A leading technology firm in the UK seeks a dedicated technical customer support specialist to resolve customer technical issues. This position offers a competitive salary, equity options, and the flexibility of remote work. The ideal candidate has over 4 years of experience in customer-facing roles

This remote role involves engaging with customers to enhance their experiences and ensure they effectively utilize the platform. Candidates should have over 5 years of experience in Customer Success within a B2B SaaS context and be fluent in Italian or Spanish and English. An innovative tech company

Customer Sales Advisor - UK (Remote and hybrid options available). Is the role remote or office-based?. Inbound Customer Sales Advisors.

The ideal candidate will have six years of product management experience, a strong customer service orientation, and the confidence to guide large organizations in their software development processes. Offering competitive compensation of $100,000 to $170,000, this position includes comprehensive be

A dynamic technology company in the UK is seeking a passionate Customer Success Manager to drive the expansion of their innovative platform in the US. With exceptional communication and relationship-building skills, you will contribute to impactful customer experiences in the frontline care sector.

As Head of Customer Experience at Aios Medical, your fundamental role is to delight customers with “insanely great” service through a near‑pathological obsession with CX 🤯. Remote: our team is fully distributed across the world and functions fully remotely. You’ll run all our customer‑f

Technical Customer Support Engineer – EMEA | ClickHouse | Remote (UK). Technical Customer Support Engineer. The Support Engineer will provide first-line technical support, guiding customers via tickets, chat, Slack, email, and video calls.

A leading HR technology company is seeking a remote Customer Success Director located in the United Kingdom. The role involves managing strategic accounts, enhancing customer satisfaction, and driving revenue.

A leading analytics company in the UK seeks a Customer Success Manager to act as a champion for customers. This is a remote-only position well-suited for professionals passionate about customer success. This role involves understanding customer goals, driving adoption, overseeing renewals, and solvi

A leading revenue optimization company is seeking a Remote Head of Account Management to lead the global Customer Success organization. You will define strategies, mentor a team, and drive customer satisfaction and retention. Ideal candidates have 7+ years in Customer Success, including leadership e

Join a friendly remote environment with flexible hours and opportunities for career growth in Customer Success. A recruitment platform in the UK is seeking a proactive Customer Success Specialist to enhance client experiences. The ideal candidate will have strong communication skills and a customer-

A growing conglomerate is seeking a Customer Success Manager to join their fully remote team. This role focuses on providing excellent customer service and ensuring customer satisfaction. The ideal candidate will have proven experience in customer support, excellent communication skills, and a stron

A leading retail technology provider is seeking a Customer Success Manager to ensure client satisfaction and drive adoption of their innovative solutions. The ideal candidate will have at least 2 years of experience in Customer Success or Account Management, with strong communication and relationshi

This remote position requires fluency in both English and German, with a focus on guiding customers through best practices and ensuring their success with the 1Password product. The ideal candidate will bring over 4 years of experience in SaaS or Tech customer success, possessing strong communicatio

A healthcare technology company is seeking a UK-based Customer Success Manager to drive adoption of the HRCase software suite. The role focuses on developing relationships with HR stakeholders, monitoring product utilization, and enhancing customer satisfaction. Ideal candidates will have experience

The Director of Customer Experience is a critical leadership role responsible for shaping and elevating how customers interact with and feel about Splice. The ideal candidate has a proven record of designing high‑performing support organizations, implementing voice‑of‑customer frameworks, and

This remote role provides competitive compensation, health benefits, and a remote-first culture with a strong commitment to diversity and inclusion. A leading workflow orchestration platform is seeking a Manager for Customer Success to lead the EMEA Customer Success Managers. You will design process

A leading scientific data company is seeking a technical customer support specialist to address customer issues with performance and stability. This position can be performed remotely for residents in the UK.

A dynamic healthcare startup is seeking a Head of Customer Experience to enhance patient satisfaction and scale customer base to 350k/month by 2026. In this role, you will manage all customer-facing teams, driving service excellence through innovative AI solutions and rigorous performance monitoring

A leading technology firm is seeking a Senior Customer Solutions Specialist in the United Kingdom. This founding member of the EMEA team will provide exceptional technical assistance to private equity customers and guide them throughout their onboarding journey.

A leading Customer Success firm is looking for a part-time contractor in the UK or Ireland. The role involves triaging customer requests, diagnosing technical issues, and facilitating onboarding calls. Candidates should have 2–3 years in Customer Success or Technical Account Management, excellent

A leading social media management company is seeking a Customer Success Manager to foster and manage client relationships in North America. This remote role focuses on onboarding new clients, ensuring product adoption, and retaining existing accounts. Ideal candidates should hold a degree in a relat

Technical Customer Support Engineer – EMEA | ClickHouse | Remote (UK). Technical Customer Support Engineer – EMEA. Support ClickHouse users, customers, and prospects via cases, chat, Slack, community, and meetings.

The “Head of Customer Experience” will delight customers with insanely great service through a near‑pathological obsession with CX. Opportunity: Head of Customer Experience. The role will scale our global customer base in 2026 to ~350k/mo patients while keeping quality painfully high without t

Doing this enables merchants and customers to capture immense efficiencies, drive better customer experience, reliability and business outcomes. Technical Customer Success Manager. Acting as an embedded partner, you will work directly with customer product, engineering, and operations teams to desig

A leading energy service provider seeks a Customer Success Manager to strengthen partnerships with customers and drive revenue growth. This role involves developing success plans, conducting customer satisfaction audits, and collaborating with internal teams. Ideal candidates will demonstrate a pass

Customer Success, Professional Services, Account Management, or other customer‑facing roles, including supporting large enterprises. Manager, Customer Success (Remote - EMEA). Represent n8n as a customer-facing leader, partnering closely with Sales, Product, and Support to ensure a seamless custom

A leading financial services organization in the UK is seeking a Customer Relationship Manager to enhance customer engagement for Ecclesiastical Insurance. The role is remote with potential travel, focusing on delivering exceptional service and fostering long-term customer relationships.

A leading procurement technology firm in the UK seeks a Customer Success Manager to ensure customers successfully adopt its advanced platform. This role involves managing customer relationships, leading onboarding processes, and ensuring that clients derive maximum value from the service. Successful