Trabajos resident en HayesCrear alertas

Job Title: Class 2Tipper DriverLocation: Langley, BuckinghamshirePay Rate: £16.82 to £18.95 per hour (Pay: £16.82ph + £2.13 holiday pay = £18.95ph)Working Hours: Monday to Friday (07:00 start times)Overtime: Saturdays/6th Shift availableExperience: 12 months Class 2 essentialAssessment: Yes - required before startFifth Wheel Recruitment are looking for Class 2 Drivers in Langley to work with our client, who manufactures and distributes cement, ready-mix concrete and aggregates.Employee Benefits:Competitive Salary: £16.82 to £18.95 per hour (Pay: £16.82ph + £2.13 holiday pay = £18.95ph)Immediate Starts: Begin earning immediatelyWeekly Pay: Payday every FridayOvertime Opportunities: Boost your earningsExcellent Facilities:Comfortable break areasVending machinesFree, secure car parkingClass 2 Tipper Driver - role & Responsibilities:Operating Class 2 vehiclesPerforming tipperwork (training provided if required)Routine vehicle checks and maintaining trailer and cab cleanlinessEnsuring all loads are placed and secured correctlyCompleting daily paperwork accuratelyAll applicants are expected to complete work to a high standard while following site safety procedures.About you:You will have your Class 2 Driving Licence and at least 12 months experience driving commercially. You must also have your UK DCPC card and a valid Digi-tacho card.Our client may accept up to 6 points on your licence, but we can not accept DD, TT, DR, CD, IN endorsements. As a professional Driver, you will be up to date with the WTD regulations.Previous experience working with cement/aggregates would be beneficial.You will be a UK resident and will be able to travel to and from the site for your shift. We are unable to assist with VISA applications and cannot assist with relocation.Interested?If you are looking for a new opportunity and you have 12 months exerience driving Class 2 commercially, why not click to apply today?TPBN1_UKTJ

To contribute to an exceptional resident experience through the provision of a high standard of repairs and maintenance tasks. To inspect and diagnose faults and repairs in addition to undertaking minor day to day repairs and decoration to the building(s), grounds and equipment.Key ResponsibilitiesWorks as part of the Community team to ensure all our residents enjoy a high level of cleanliness throughout their community.Communicates effectively with residents, clients, contractors and colleagues; demonstrating a clear understanding of maintenance issues and using initiative to respond accordingly.Monitors and maintains the electronic maintenance reporting system, Entrata, ensuring tasks are completed to a high standard and within suitable time scales, corresponding with tenants when required.Promotes customer satisfaction by providing regular updates to residents via Entrata regarding ongoing or delayed maintenance issues.Administers all property maintenance & records in accordance with Greystar policies & procedures.Maintains a focus on delivering services within agreed budgetary & resource parameters.Maintains adequate levels of spares, stock and supplies, ensuring effective forward planning.Diagnoses and undertakes repair and maintenance tasks to a high quality including plumbing, joinery and carpentry, painting/decorating and lighting; or organises and oversees repairs to completion if referred to contractors.Understands and responds to health and safety matters in an appropriate & timely manner.Reports any incidents or accidents to the Maintenance Manager using the correct system and documentation.Moves furniture and heavy items around site as required.Ensures all communal areas of the site including refuse and recycling facilities are frequently inspected and maintained to the highest standards of repair & cleanliness.Coordinates and accompanies external Contractors/Suppliers executing minor works on site.Liaises with relevant team members within Estates Management or Operations teams to ensure transparency and clear communication when works are taking place.Monitors Sub-Contractors performance to standard and retains accurate records of their site operations including all relevant RAMS & Permits to Work.Highlights and assists with the management of any community works.Assists the Maintenance Manager in key management ensuring high levels of security at all times.Ensures annual checks are carried out for their statutory insurance and qualifications.Manages and maintains all statutory testing records, utilising other team members where appropriate.Carries out annual PAT testing and inspections of emergency lighting, weekly fire alarm tests and fire evacuations.Ensures the gardens and grounds maintenance to the property are well maintained, clean, tidy and hazard free, supervising external contractors as required.Practices proper safety techniques in accordance with Company and safe systems of work guidelines.Is available on call out of hours to respond to emergency situations to resolve problems or contact contractors to address.Reviews site risk assessments as required with Maintenance Manager.Seeks to maximise efficiency of utilities.About YouA reasonable level of general education educated to O Level / GCSE level or equivalent with demonstrable written and numerical skills.Awareness of H&S requirements on siteContinually strives to improve knowledge, skills and abilities to produce the best resultsA recognised trade qualification, Building Crafts Operative Certificate, City and Guilds or NVQ relevant to undertaking repairs and maintenance in a residential building, e.g. plumbing or electrical, is essential.Experience of undertaking repairs and maintenance in a domestic residential environment or as a general builder /residential construction in the following trades; plumber, electrician or carpenter.Experience of installing and maintaining hot and cold water systems, sanitary appliances and soil and waste drainage.Experience of installing and maintaining electrical systems and fire alarm, emergency lighting and security systems.Fluent English verbal and written communication skillsHelpful, friendly personality with effective communication skills behaving in a professional, courteous and helpful manner towards colleagues and residents.Good team player with strong relationship building and influencing skills.Positive approach and ability to work on own initiative.Ability to determine cost effective solutions to repairs.Contractor & Supplier Supervision skills are desirable.Excellent organisation skills with the ability to multi task and prioritise.Flexible approach to work and adaptable to thrive in a changing environment.What We OfferWe include a range of benefits for our corporate team members, including competitive pension, healthcare, and holiday allowance, amongst others as standard. Please reach out if you are keen to know more.About GreystarGreystar is a leading, fully integrated real estate company offering expertise in investment management, development, and management of rental housing properties globally. The company's business model is unique in its ability to own, operate, and develop multifamily, student, and senior housing across the globe. Building a global platform with a local presence, Greystar continues to expand its geographic reach around the world, bringing a globally interconnected professional rental housing platform and industry funded with institutional capital to countries where the sector does not yet exist. Greystars pan European platform was established in 2013 and has scaled rapidly, now with investment, operational and development presence in the UK, Ireland, France, the Netherlands, Germany, Austria and Spain.One of Greystars core values is Equality, and as such, we continue to pride ourselves on being an equal opportunities employer, accounting for all protected and identifiable characteristics. We truly value diversity of thought, background and of experience.TPBN1_UKTJ

We are seeking an experienced and detail-oriented CAD Technician for a Permanent role. This role will be instrumental in producing, managing, and maintaining accurate technical drawings throughout the project lifecycle. \n Working closely with Project Managers, Engineers, Site Teams, and Clients, you will play a vital role in translating project requirements into high-quality CAD drawings, ensuring compliance with both company standards and client expectations. \n Key Responsibilities \n\n • Produce detailed CAD drawings including layouts, schematics, and installation drawings in line with project specifications\n, • Interpret design briefs, technical specifications, and survey data to create accurate drawings\n, • Update and revise drawings throughout project stages to reflect design changes and client requirements\n, • Maintain and manage drawing registers and documentation\n, • Produce as-installed and as-built drawings upon project completion\n, • Collaborate with project stakeholders to ensure design accuracy and clarity\n, • Conduct quality checks and drawing reviews to ensure compliance with standards\n, • Provide technical support to site teams and resolve drawing-related queries\n, • Ensure drawings meet relevant industry standards, regulations, and internal procedures\n, • Maintain accurate project records and document control systems\n, • Attend project meetings to provide technical drawing input when required\n\n Essential Skills & Experience \n\n • Proven experience as a CAD Technician within construction, engineering, infrastructure, or M&E environments\n, • Proficiency in AutoCAD or similar CAD software\n, • Strong understanding of technical drawing standards and principles\n, • Ability to interpret technical specifications and design requirements\n, • Excellent attention to detail and a high level of accuracy\n, • Strong organisational and document control capabilities\n, • Ability to manage multiple revisions and deadlines effectively\n, • Strong communication skills (technical and non-technical stakeholders)\n, • Competent in Microsoft Office\n\n Desirable Skills & Experience \n\n • Experience within security systems\n, • Knowledge of BIM processes and software\n, • Experience producing as-built documentation\n, • Understanding of CDM Regulations and construction project requirements\n, • Familiarity with project management and document control systems\n\n Personal Attributes \n\n • Highly organised and methodical approach\n, • Self-motivated and capable of working independently\n, • Strong problem-solving skills\n, • Flexible and adaptable to changing project demands\n, • Collaborative team player with a proactive mindset\n, • Committed to delivering high-quality work to tight deadlines\n\n What We Offer \n\n • Competitive salary (dependent on experience)\n, • Opportunity to work on a high-profile project\n, • Supportive, collaborative working environment\n, • Ongoing professional development opportunities\n, • 24 days annual leave + bank holidays + your birthday off\n\n Applicants must be resident in the UK and not require sponsorship to work. \n

Resident Liaison Officer \n West London \n Up to £36,000 plus car allowance \n \n \n Our client, a contractor based in the South East, are currently looking for an experienced Resident Liaison Officer to join their planned maintenance team. \n \n \n Our client are based in WestLondon and they are carrying out internal and external planned maintenance as well as re-cladding projects. Works that are being delivered include kitchen and bathroom replacements, roof renewals and window and door upgrades and retrofit projects. \n \n Projects are delivered to scattered properties as well as low and high rise tower blocks. \n \n . \n Within this role, day to day duties will include but not be limited too: \n \n \n\n • To be the point of contact when the client or tenant requires job updates.\n, • Own all complaints and ensure that these are dealt with in a prompt and effective manner\n, • For longer planned works, keep the tenant updated with progress and be there if there are any issues that arise.\n, • Work with the Contract Manager to make sure that the client is informed of any issues and that should they send an enquiry, that we have dealt with it.\n, • Support the help-desk with emails that come in from sub-contractors and client on a daily basis\n, • Visit tenants when required.\n\n \n \n My client are seeking someone with experience working as a Resident Liaison Officer, strong communication skills over the phone and face to face and good IT skills. The ability to work within a team and of your own accord is also desired. \n \n \n This is a great opportunity to join a growing business on a permanent basis. \n Please apply directly for this role or contact Taylor Johnston for more information. \n \n \n Fortus Recruitment Group Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Fortus Recruitment Group is an equal opportunities employer \n

Customer Liaison Officer \n Location: Harrow \n Contract: Full-Time | Permanent \n Hours: Monday to Thursday: 8:00am – 5:00pm | Friday: 8:00am – 4:30pm \n About Our Client \n Our client is a leading provider of residential retrofit, refurbishment, and decarbonisation solutions, delivering large-scale energy efficiency programmes across social housing, private residential, and mixed-tenure developments. \n With a strong portfolio of retrofit and sustainability projects, they are committed to improving the quality, comfort, and energy performance of homes while supporting communities through initiatives that reduce fuel poverty, lower carbon emissions, and contribute towards the UK's Net Zero targets. \n Due to continued growth, our client is seeking an experienced Tenant Liaison Officer to join their team in Buckinghamshire. \n Overview of the Role \n As a Tenant Liaison Officer, you will play a key role in managing the resident journey throughout planned refurbishment and retrofit projects. Acting as the main point of contact for residents, you will ensure clear communication, minimise disruption, and deliver an excellent customer experience before, during, and after works are completed. \n Working closely with site teams, clients, subcontractors, and local stakeholders, you will help ensure projects are delivered efficiently while maintaining high levels of resident satisfaction. \n Key Responsibilities \n\n • Provide consultation and support to residents before, during, and after works are completed.\n, • Build positive relationships with residents to ensure an excellent customer experience throughout the project lifecycle.\n, • Identify vulnerable residents and any additional support requirements, ensuring appropriate measures are implemented.\n, • Maintain resident information securely in accordance with GDPR and data protection requirements.\n, • Respond promptly and professionally to resident enquiries, concerns, and complaints.\n, • Manage the resident engagement process in line with client and project requirements.\n, • Develop strong working relationships with residents, clients, subcontractors, site teams, community representatives, and customer care teams.\n, • Organise and attend resident consultation events, information sessions, and one-to-one meetings.\n, • Carry out resident inductions, including explaining the programme of works, conducting property condition surveys, and recording photographic evidence where required.\n, • Complete resident profiling to support effective project planning and communication.\n, • Coordinate access arrangements and schedule appointments with residents.\n, • Prepare and distribute resident communication packs for new projects.\n, • Support social value initiatives by identifying and participating in community engagement activities and local events.\n\n \n Skills & Experience \n Essential \n\n • Minimum one year's experience in a customer-facing role within the construction, housing, property maintenance, refurbishment, or retrofit sector.\n, • Full UK Driving Licence.\n, • GCSEs (or equivalent) including English and Maths.\n, • Excellent organisational skills with the ability to manage a varied workload.\n, • Strong customer service and communication skills.\n, • Good understanding of construction site health and safety practices.\n, • Ability to build positive relationships with residents and stakeholders at all levels.\n\n \n Desirable \n\n • Experience working within social housing, planned maintenance, refurbishment, or energy efficiency programmes.\n, • Knowledge of retrofit or decarbonisation projects.\n, • Experience supporting community engagement or social value initiatives.\n\n \n What's on Offer \n\n • Competitive salary with car allowance.\n, • Enhanced pension contributions.\n, • Healthcare cash plan.\n, • Enhanced maternity benefits.\n, • Employee Assistance Programme.\n, • Ongoing training and continuous professional development opportunities.\n, • Excellent career progression within a growing organisation.\n\n \n Our client is an equal opportunities employer and welcomes applications from all suitably qualified candidates, regardless of age, disability, gender, race, religion or belief, sexual orientation, marital status, or any other protected characteristic.

Lifts Contracts Manager needed in West London Paying £36.59 per hr ref 5302274 Full time hours on a temporarybasis Key Responsibilities Contract Management Manage lift maintenance, repair, and servicing contracts to ensure contractual and statutory compliance. Monitor contractor performance through regular reviews, audits, and KPI reporting. Lead monthly contract performance meetings and oversee service improvement plans. Support procurement activities, including tender preparation, specification development, and contract mobilisation. Administer service agreements, schedules, specifications, invoices, and contract documentation. Compliance and Resident Safety Ensure compliance with all relevant legislation and industry regulations, including LOLER and PUWER. Manage and monitor lift inspection programmes and ensure defects are addressed within agreed timescales. Maintain accurate compliance records and certification. Provide technical advice on legislative changes and their impact on service delivery. Support health and safety compliance and resident safety objectives. Technical and Asset Management Monitor the condition and performance of lifts, hoists, and associated equipment. Support the development and implementation of Planned Preventative Maintenance (PPM) programmes. Assist with lift replacement and capital improvement projects. Conduct condition assessments and support stock condition surveys. Identify recurring maintenance issues and implement effective corrective actions. Financial Management Monitor and control servicing, maintenance, and repair budgets. Scrutinise contractor invoices and payment applications. Produce financial reports and forecasts relating to contract expenditure. Ensure value for money is achieved across all service contracts. Performance Reporting Produce monthly KPI and compliance reports. Provide statistical analysis relating to maintenance activities, inspections, repairs, and contract performance. Maintain accurate databases and information systems. Report on risks, trends, and recommendations for service improvement. Stakeholder Engagement Liaise with residents, contractors, consultants, suppliers, and internal teams. Manage complaints and enquiries relating to lift services. Build effective working relationships with procurement, compliance, technical, and operational teams. Support resident engagement initiatives and ensure high standards of customer service. If you are interested in the role, please email your CV toquoting the reference number. Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer. All our roles may be subject to pre-employment checks including references so please beprepared TPBN1_UKTJ

About The Role Were looking for skilled, reliable Electricians who take pride in delivering high quality work and excellent customer service. As part of our Direct Services team, youll play a key role in keeping our homes safe, compliant and well maintained for our residents.Youll be responsible for carrying out a wide range of electrical repairs, maintenance and testing across our properties, ensuring all work is completed safely, efficiently and to a high standard. Working within our Reactive Repairs team, youll manage your own workload day to day, using a right first time approach to deliver a responsive and reliable service. Youll also keep residents informed throughout, ensuring a positive customer experience at every stage. This is a field based role, and you may be required to support across different locations where needed. Youll also take part in a 24 hour emergency call out rota on a fair and planned basis. About you Youre a qualified Electrician with a strong work ethic and a focus on delivering great service. Youre confident working independently, but equally comfortable supporting colleagues and working as part of a team. You will need: Relevant electrical qualifications (NVQ Level 3 or City & Guilds equivalent) 18th Edition Wiring Regulations (BS7671) Inspection & Testing qualification (e.g. 2391) or willingness to work towards Experience carrying out electrical repairs, maintenance and testing in a similar environment Strong knowledge of health & safety and electrical compliance requirements The ability to diagnose faults and deliver a first time fix wherever possible Excellent communication and interpersonal skills, with the ability to work professionally and sensitively with residents, including those who may be vulnerable A flexible, proactive approach and the ability to work both independently and as part of a team Willingness to work evenings and/or weekends with reasonable notice and take part in a 24 hour emergency call out rota You must hold a full UK driving licence with no more than six points and with no serious motoring offences in the last 10 years (i.e., CD, DD, DG, DR, IN, MR, TT). You must also have a minimum of two years driving experience. We will undertake driving licence checks on the successful candidate as part of our standard pre-employment checks process. About the team Youll be part of our Direct Services Reactive Repairs team, delivering a comprehensive repairs and maintenance service to our residents, including emergency, routine and responsive works. Our teams work closely together to provide a responsive, efficient and high quality service, ensuring our homes remain safe, secure and comfortable. Youll support your colleagues to meet targets, maintain compliance, and deliver excellent customer outcomes, with resident safety and satisfaction at the heart of everything we do. About Us At Southern Housing, our residents are at the heart of everything we do. As one of the largest housing providers in the UK with over 77,000 homes across London, the Southeast, the Isle of Wight, and the Midlands, we give over 167,000 people somewhere affordable to call their own! We also understand the difference that safe, secure, and affordable homes can make to peoples lives. A career at Southern Housing will allow you to make a difference every day you come to work. Working in the housing sector with us will bring fresh challenges and give you the opportunity to grow and develop, too. Advertising End Date: 06 Sep 2026 TPBN1_UKTJ

Senior Leasehold Property Manager An excellent opportunity for an experienced Senior Leasehold Property Manager to lead a customer-focused leasehold resolution team, support complex case management and help deliver a high-quality service across a diverse housing portfolio. If youve also worked in the following roles, wed also like to hear from you: Leasehold Property Manager, Leasehold Manager, Senior Property Manager, Property Manager, Leasehold Services Manager, Leasehold Team Leader, Housing Manager, Block Property Manager, Leasehold Resolution Manager SALARY: £39,400 to £41,474 pro rata + Benefits LOCATION: Hybrid working from home with 2 Days per Week from the Office in Ealing (W5) JOB TYPE: 6 Month, Full-Time, Fixed-Term Contract WORKING HOURS: 35 Hours per Week, Monday to Friday JOB OVERVIEW We have a fantastic opportunity for a Senior Leasehold Property Manager to lead, manage and motivate a team of leasehold professionals delivering a customer-centred resolution service. Working as the Senior Leasehold Property Manager, you will ensure compliance with leasehold legislation, fire safety regulations, governance requirements and lease obligations, while acting as a senior escalation point for complex, sensitive and high-risk leasehold matters. As the Senior Leasehold Property Manager, you will support service improvement through performance data, customer feedback and complaint trends, helping to improve response times, resolution outcomes, customer satisfaction and overall service delivery. DUTIES Your duties as the Senior Leasehold Property Manager include: Lead and Manage the Team: Develop, support and manage leasehold professionals, setting clear objectives and promoting accountability, collaboration and continuous improvement Oversee Leasehold Resolution Services: Ensure effective delivery of a high-quality, customer-focused resolution service across a diverse leasehold portfolio Manage Complex Cases: Oversee leaseholder enquiries, complaints, disputes and escalated matters, ensuring compliance with statutory requirements, policies and lease obligations Provide Senior Escalation Support: Act as the senior point of contact for complex, sensitive and high-risk leasehold issues Monitor Service Performance: Review service standards, response times, resolution outcomes, customer satisfaction and complaint reduction activity Analyse Data and Feedback: Use performance data, customer feedback, complaint trends and operational risks to identify service improvements Build Stakeholder Relationships: Work with internal teams, managing agents, legal representatives, contractors, local authorities and external partners Represent the Organisation: Attend stakeholder meetings, resident forums, tribunals, hearings and external proceedings where required Maintain Records and Compliance: Ensure accurate records, robust case management and compliance with governance, regulatory and audit requirements CANDIDATE REQUIREMENTS ESSENTIAL Strong experience leading and managing a team Experience delivering front-line customer-facing services Excellent knowledge of current housing and leasehold legislation TPI qualification, relevant property or housing professional membership, or relevant experience Good working knowledge of Microsoft Office, Outlook, Word, Excel and CRM systems Excellent written and verbal communication skills, including the ability to present in high-pressure environments Ability to manage complex customer issues, legal cases, building safety matters and service charge challenges Strong stakeholder management, problem-solving and continuous improvement skills DESIRABLE Relevant technical or building safety qualification, or willingness to undertake one in line with changing legislation Experience adopting a continuous improvement approach and adapting to change Full UK driving licence BENEFITS 25 days holiday plus Bank Holidays Up to 8% contributory pension Flexible benefits Salary exchange benefits Rewards and discounts Annual allowance of up to £300 to use towards health and lifestyle benefits for you and your family The organisation recognises that some people will only apply for a role if they meet 100% of role requirements.If this sounds like you, theyd still encourage you to apply should you not feel you meet the criteria 100%. This role requires a DBS Check APPLY TODAY By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-C14963 Full-Time, Fixed-Term Contract Jobs, Careers and Vacancies. Find a new job and work in Ealing, West London. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. TPBN1_UKTJ

By making sure each resident has clean clothing and bedding, youll be playing your own part in helping everyone to feel comfortable and at home.

Customer Liaison Officer Location: Harrow Contract: Full-Time | Permanent Hours: Monday to Thursday: 8:00am – 5:00pm | Friday: 8:00am – 4:30pm About Our Client Our client is a leading provider of residential retrofit, refurbishment, and decarbonisation solutions, delivering large-scale energy efficiency programmes across social housing, private residential, and mixed-tenure developments. With a strong portfolio of retrofit and sustainability projects, they are committed to improving the quality, comfort, and energy performance of homes while supporting communities through initiatives that reduce fuel poverty, lower carbon emissions, and contribute towards the UK's Net Zero targets. Due to continued growth, our client is seeking an experienced Tenant Liaison Officer to join their team in Buckinghamshire. Overview of the Role As a Tenant Liaison Officer, you will play a key role in managing the resident journey throughout planned refurbishment and retrofit projects. Acting as the main point of contact for residents, you will ensure clear communication, minimise disruption, and deliver an excellent customer experience before, during, and after works are completed. Working closely with site teams, clients, subcontractors, and local stakeholders, you will help ensure projects are delivered efficiently while maintaining high levels of resident satisfaction. Key Responsibilities • Provide consultation and support to residents before, during, and after works are completed., • Build positive relationships with residents to ensure an excellent customer experience throughout the project lifecycle., • Identify vulnerable residents and any additional support requirements, ensuring appropriate measures are implemented., • Maintain resident information securely in accordance with GDPR and data protection requirements., • Respond promptly and professionally to resident enquiries, concerns, and complaints., • Manage the resident engagement process in line with client and project requirements., • Develop strong working relationships with residents, clients, subcontractors, site teams, community representatives, and customer care teams., • Organise and attend resident consultation events, information sessions, and one-to-one meetings., • Carry out resident inductions, including explaining the programme of works, conducting property condition surveys, and recording photographic evidence where required., • Complete resident profiling to support effective project planning and communication., • Coordinate access arrangements and schedule appointments with residents., • Prepare and distribute resident communication packs for new projects., • Support social value initiatives by identifying and participating in community engagement activities and local events. Skills & Experience Essential • Minimum one year's experience in a customer-facing role within the construction, housing, property maintenance, refurbishment, or retrofit sector., • Full UK Driving Licence., • GCSEs (or equivalent) including English and Maths., • Excellent organisational skills with the ability to manage a varied workload., • Strong customer service and communication skills., • Good understanding of construction site health and safety practices., • Ability to build positive relationships with residents and stakeholders at all levels. Desirable • Experience working within social housing, planned maintenance, refurbishment, or energy efficiency programmes., • Knowledge of retrofit or decarbonisation projects., • Experience supporting community engagement or social value initiatives. What's on Offer • Competitive salary with car allowance., • Enhanced pension contributions., • Healthcare cash plan., • Enhanced maternity benefits., • Employee Assistance Programme., • Ongoing training and continuous professional development opportunities., • Excellent career progression within a growing organisation. Our client is an equal opportunities employer and welcomes applications from all suitably qualified candidates, regardless of age, disability, gender, race, religion or belief, sexual orientation, marital status, or any other protected characteristic.

Seeking a Resident Associate for a fixed-term contract in Wembley to support the Resident Manager in daily operations, issue resolution, and enhancing resident experience on a large residential estate.

PROPERTY MANAGER - BTR/BUILD TO RENT London | Up to £45,000 + bonus Own the property. Manage the tenancy. Shape the resident experience. We're recruiting for a brand-new 200-apartment BTR scheme and looking for a hands-on Property & Tenancy Operations Manager to take ownership from day one. This is much more than a traditional lettings role - you'll manage the full tenancy and property lifecycle, from move-ins and inspections through to rent reviews, maintenance, compliance and move-outs. THE ROLE You'll be responsible for: Full tenancy lifecycle and resident management Move-ins, move-outs, keys and inventories 6-monthly property inspections and reporting Rent reviews, ERVs and market research Maintenance, defects and contractor management Apartment readiness and remedial works Utilities, meter readings and change of tenancy Deposits, arrears and financial administration Property compliance and licensing Insurance and claims Resident queries, complaints and relationship management Supporting lettings and rental activity Improving processes, systems and the resident experience ABOUT YOU We're looking for someone with: BTR, residential property, PRS or lettings/property management experience Strong understanding of the full tenancy lifecycle Experience managing maintenance, contractors and inspections Strong tenant/customer relationship skills Good knowledge of residential compliance Excellent organisation and attention to detail A proactive, practical approach Confidence taking ownership and making decisions WHAT'S ON OFFER? Up to £45,000 + bonus Private healthcare Pension Brand-new, high-spec 200-apartment BTR scheme Genuine ownership and autonomy Opportunity to shape the operation from the ground up Varied, end-to-end property responsibility If you're a Residential Property, Tenancy or BTR Manager looking for a role where you can genuinely make your mark, get in touch. TPBN1_UKCT

Guildmore has an exciting opportunity for a Resident Liaison Officer to join our Facades & Cladding Unit! You will be based at one of our sites (Wembley) and may be required to travel to other locations when projects are complete. In this role, you will be responsible for supporting tenants in their homes and ensuring that all planned works, queries, and complaints are addressed in a timely and professional manner. Primary and General Responsibilities Serve as the primary point of contact for residents, addressing queries and concerns with tact and effectiveness. Address and resolve potential issues and handle complaints effectively. Document and register complaints following company and client protocols. Attend weekly/monthly meetings and provide relevant reports. Prepare and distribute regular Community Newsletters as required. Keep site notice boards regularly updated. Present updates to residents on progress and future activity. Undertake all other duties consistent with the scope of the role. Visit and meet residents in their homes, addressing their needs and queries while keeping them well-informed. Coordinate with the site team to facilitate smooth execution of remedial works, minimising disruption to residents. Develop and maintain effective working relationships with residents. What We Offer Competitive salary and benefits package. Supportive, family-owned company culture. Opportunities for growth and professional development. Founded in 1988, Guildmore is a family-owned business dedicated to fostering a supportive workplace where growth and well-being take centre stage. With four specialised units—Construction, Facades & Cladding, Planned Works, and Land Development—we deliver bespoke solutions for clients and communities. As an Equal Opportunities Employer, we are committed to inclusivity and ensuring that everyone can thrive. Join our team and be part of something exceptional at Guildmore

Adecco are recruiting on behalf of the London Borough of Ealing for a Community Centre Coordinator. Location: Perceval House, Ealing, W5 2HL, with regular travel to Community Centres across the Borough of Ealing Rate: £23.05 per hour PAYE or £30.09 per hour Umbrella Hours: Full-time, 35 hours per week, Monday to Friday Working Pattern: Hybrid working available with 2 days per week in the office This role is pivotal in ensuring that community centres across the borough operate effectively, safely, and inclusively while providing valuable services that support local residents, community groups, and partner organisations. You will be responsible for overseeing day-to-day operations, driving community engagement, developing partnerships, and ensuring centres remain vibrant hubs that promote wellbeing, social connection, and opportunity. If you have experience managing community facilities, building strong stakeholder relationships, and delivering services that genuinely make a difference to local communities, we would love to hear from you. Key Responsibilities Centre Operations & Compliance Oversee the day-to-day management of community centres across the borough. Ensure centres are safe, compliant, and well-maintained in line with statutory and organisational requirements. Manage health and safety compliance, risk assessments, fire safety, security arrangements, and building maintenance. Coordinate room bookings, centre timetables, and operational schedules to maximise usage and community benefit. Ensure cleaning arrangements and operational procedures are consistently maintained. Work with residents to establish and support resident keyholder arrangements. Community Engagement & Development Build trusted relationships with residents, community organisations, and local stakeholders. Develop and coordinate community-led programmes, activities, and events that respond to local needs. Support resident participation and co-design approaches to service development. Encourage greater inclusion and engagement from underrepresented groups. Partnership & Stakeholder Management Develop effective partnerships with charities, voluntary organisations, local businesses, and statutory services. Promote community centres as thriving hubs for collaboration and innovation. Represent the service at local forums, meetings, and community networks. Manage relationships with commercial tenants and organisations operating within community centre spaces. Financial Management & Income Generation Monitor budgets and expenditure, ensuring cost-effective service delivery. Identify opportunities to generate income through room hire, grants, partnerships, and fundraising initiatives. Support the financial sustainability of community centre operations. Leadership & Volunteer Management Lead, support, and develop staff and volunteers. Coordinate recruitment, induction, training, and ongoing development. Foster a positive, inclusive, and resident-focused culture across all centres. Performance Monitoring & Reporting Monitor attendance figures, centre utilisation, KPIs, and community outcomes. Produce reports that demonstrate impact, performance, and opportunities for improvement. Use data, feedback, and local intelligence to enhance services and community engagement. Communications & Promotion Promote community centre facilities and activities through the council website, newsletters, outreach initiatives, and social media. Increase awareness of services and opportunities available to local residents. Ensure communications are accessible, inclusive, and effective. About You To be successful in this role, you will have: Experience managing community centres, community facilities, or community-based services. Experience developing partnerships with voluntary sector organisations, local community groups, and statutory partners. Knowledge of safeguarding, health and safety legislation, building compliance, and operational procedures. Excellent communication and relationship-building skills. Strong organisational and project management abilities with experience managing multiple priorities. Experience handling challenging situations, conflict resolution, and problem solving. Experience managing budgets, financial reporting, and income generation activities. Good digital skills, including use of booking systems, Microsoft Office applications, and social media platforms. Experience working with diverse communities and promoting inclusive participation. Experience monitoring performance, analysing data, and reporting on outcomes. The ability to motivate and develop staff and volunteers. Strong facilitation and community engagement skills. A good understanding of equality, diversity, and inclusion principles. To apply, please submit your CV today. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser

Adecco are recruiting on behalf of a Local Authority for an experienced Housing Officer to join their Housing Landlord Services team in Ealing. Location: Ealing Rate: £22.02 - £24.48 per hour PAYE | £28.71 - £31.96 per hour Umbrella Contract: Temporary Working Pattern: Fully Onsite Recruitment Partner: Adecco, on behalf of a Local Authority The Role Adecco are recruiting on behalf of a Local Authority for an experienced Housing Officer to join their Housing Landlord Services team in Ealing. This is an exciting opportunity to play a key role in delivering high-quality housing management services, supporting residents, and helping to maintain safe, clean and sustainable neighbourhoods. The successful candidate will manage a designated housing patch, working closely with tenants, leaseholders, internal departments and external agencies to resolve issues and improve outcomes for residents. Key Responsibilities Manage a designated patch of social housing properties, taking ownership of housing management issues from initial enquiry through to resolution. Deliver a professional, customer-focused housing management service to tenants, leaseholders and residents. Conduct estate inspections, home visits, tenancy reviews and resident meetings. Support vulnerable residents and make referrals to appropriate support services where required. Manage tenancy-related casework including tenancy sign-ups, terminations, mutual exchanges, succession applications and tenancy breaches. Work collaboratively with a range of internal and external partners including community safety teams, social care services and legal teams. Respond to complaints, enquiries from elected members and MPs, and resident correspondence. Support neighbourhood improvement initiatives and resident engagement activities. Assist with building safety actions and ensure compliance with landlord responsibilities. About You We are looking for candidates who can demonstrate: Experience managing social housing residents. Experience delivering excellent customer service in a housing or public sector environment. Knowledge of housing legislation and housing management practices. Excellent communication and interpersonal skills. Strong problem-solving and conflict-resolution abilities. The ability to manage a varied caseload and work effectively under pressure. Apply If you have housing management experience and are looking for your next temporary assignment, we would like to hear from you. Please apply with your updated CV. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser

Marks Consulting Partners are currently looking for a Scheme Manager to work with one of our Housing Association clients. What the Job Will be doing • Delivering an effective housing and tenancy management service across supported, sheltered and general needs schemes., • Carrying out regular estate, building and health & safety inspections, ensuring schemes remain safe, compliant and well maintained., • Monitoring fire safety systems, alarm testing, PEEPs and statutory compliance checks., • Managing the cleanliness, security and presentation of communal areas, working closely with contractors to resolve issues., • Supporting the letting of vacant properties and assisting with the voids process alongside Repairs and Asset teams., • Managing tenancy sign-ups and supporting new residents to successfully settle into their homes., • Monitoring rent accounts, promoting income collection and escalating arrears where appropriate., • Managing low-level anti-social behaviour cases, completing risk assessments and implementing action plans., • Supporting vulnerable residents by identifying safeguarding concerns and making referrals to relevant agencies., • Working with residents to sustain tenancies and providing advice on local services and support available., • Responding to resident enquiries and complaints, ensuring excellent customer service is delivered., • Promoting resident engagement by supporting community activities, meetings and consultation events., • Monitoring contractor performance and ensuring maintenance works are completed to the required standard., • Maintaining accurate tenancy, compliance and health & safety records using housing management systems. What You Will Need • Previous experience within Housing Management, Independent Living, Sheltered Housing or Supported Housing., • Good understanding of tenancy management and landlord responsibilities., • Experience working with older or vulnerable residents., • Knowledge of health & safety, fire safety and safeguarding within a housing environment., • Experience managing voids, tenancy sign-ups and resident enquiries., • Good understanding of rent collection and tenancy sustainment., • Excellent customer service and communication skills., • Ability to build positive relationships with residents, colleagues and external partners., • Strong organisational skills with the ability to manage a varied workload., • Good IT skills and experience using housing management systems and Microsoft Office

Resident Liaison Officer – Social Housing Refurbishment Ealing, West London A leading main contractor specialising in planned refurbishment works within the social housing sector is looking to appoint an experienced Resident Liaison Officer (RLO) to join their team on a long-term programme in London Borough of Ealing. The company has recently secured a significant Social Housing Decarbonisation Fund (SHDF) framework worth £18m per year, delivering improvement works to low-rise residential blocks across the borough. This is a long-term programme of works, offering excellent job security and the opportunity to work with a well-established contractor with a strong pipeline of projects. The Role As Resident Liaison Officer, you will be the key point of contact between the residents, site teams and the client, ensuring works are delivered smoothly while maintaining a high level of customer satisfaction. Key responsibilities include: Acting as the main point of contact for residents throughout the refurbishment works Carrying out resident consultations and pre-start meetings Keeping tenants informed about programme timelines, access requirements and progress of works Managing queries, concerns and complaints in a professional and proactive manner Coordinating access to properties with the site team Maintaining clear communication and accurate records to ensure a positive resident experience The Works The programme forms part of the government-backed SHDF initiative, focused on improving the energy efficiency and condition of social housing. Typical works may include: External wall insulation (EWI) Window replacements Roofing works External repairs and energy efficiency upgrades Requirements Previous experience working as a Resident Liaison Officer within social housing refurbishment or planned works Strong interpersonal and communication skills Ability to build trust with residents and work closely with site teams Organised with good administrative skills Full UK driving licence and own vehicle required Package Generous salary Car allowance and fuel card Long-term secured work on a major framework * Opportunity to join a stable and growing contractor with an excellent reputation This is a fantastic opportunity for a Resident Liaison Officer looking for long-term stability on a high-value refurbishment programme in West London. If you’d like, I can also tighten this into a punchier LinkedIn job advert (which tends to attract more applicants)

Service Manager - Anti-Social Behaviour Client: London Borough of Hillingdon Location: Civic Centre, High Street, Uxbridge, Middlesex, UB8 1UW Rate: £400-£450 per day Contract: Temporary until 31 January 2027 Hours: Monday to Friday, 9:00am-5:00pm Working arrangement: Technically hybrid, but primarily office-based DBS: Basic DBS required Driving: Required as part of the role; company vehicle provided About the role We are recruiting an experienced Service Manager to provide strategic and operational leadership across a borough-wide Anti-Social Behaviour and associated enforcement service. This is a senior, hands-on leadership position requiring someone who can quickly take ownership of the service, support operational teams and ensure that ASB prevention, investigation and enforcement activity is delivered effectively. Although the role is technically hybrid, the successful candidate must be willing to work from the Uxbridge office more often than not. Being visible, accessible and present on the floor is considered essential to providing the team with effective day-to-day leadership and support. Key responsibilities • Provide strategic and operational leadership across the Council's ASB and associated enforcement functions., • Lead, manage and support teams operating within a fast-paced and complex environment., • Oversee the prevention, investigation and enforcement of serious and complex ASB cases., • Ensure appropriate action is taken to protect vulnerable residents, reduce harm and manage community risk., • Maintain effective oversight of casework quality, service performance and operational delivery., • Scrutinise and interpret performance information, identifying trends, risks and areas requiring improvement., • Present performance data, service updates and recommendations to senior managers, elected members and partner organisations., • Ensure services comply with relevant housing legislation, the Anti-Social Behaviour, Crime and Policing Act 2014 and other statutory requirements., • Maintain compliance with Housing Regulator expectations and wider regulatory standards., • Provide direction and professional guidance on complex, sensitive or high-risk ASB and enforcement cases., • Strengthen partnership working with the police, community safety services, safeguarding teams, housing providers and other agencies., • Support continuous service improvement and ensure resources are deployed effectively., • Promote a visible, accountable and resident-focused leadership culture. About you You will be an established ASB or housing enforcement leader with substantial experience managing an operational service. You must be confident taking responsibility from the outset and operating with minimal supervision or training. You will combine strong statutory knowledge with credible people leadership, sound operational judgement and the ability to analyse and present complex performance information clearly. Essential experience • Extensive experience managing or leading an Anti-Social Behaviour service., • Strong experience within social housing, a local authority, a housing association or a closely related community safety environment., • Proven experience leading teams in a demanding operational setting., • Experience overseeing complex ASB, tenancy enforcement or community safety cases., • Demonstrable experience using performance information to scrutinise services and drive improvement., • Experience presenting reports, findings and recommendations to different stakeholder groups. Essential knowledge and skills • Strong working knowledge of housing legislation., • Detailed knowledge of the Anti-Social Behaviour, Crime and Policing Act 2014., • Sound understanding of safeguarding, vulnerability, risk management and enforcement practice., • Strong leadership and people-management skills., • Excellent written, verbal and presentation skills., • Ability to interpret complex information and communicate it clearly., • Strong decision-making and problem-solving abilities., • Ability to work independently, prioritise competing demands and deliver under pressure., • Confidence dealing with senior stakeholders, partner agencies and sensitive operational matters. Additional information The successful candidate must be able to hit the ground running and provide immediate stability, direction and visible leadership to the service. Regular attendance at the Civic Centre in Uxbridge is essential. This is not a predominantly home-based assignment, despite being technically classified as hybrid. Driving is required as part of the role, with a company vehicle available. The successful candidate will also be required to complete a Basic DBS check

As an Interim Fire Safety Manager in the Not For Profit sector, you'll be overseeing fire safety measures across properties to ensure compliance and the safety of residents. Based in South West London, this temporary role is vital to maintaining high standards and addressing fire safety needs effectively. Client Details A Not For Profit organisation based in South West London, focused on property management and resident safety. Description As the Interim Fire Safety Manager, you will be: Ensure fire safety compliance across all properties. Conduct regular fire risk assessments and recommend improvements. Oversee and manage fire safety systems and equipment maintenance. Provide expert advice and guidance on fire safety matters. Work closely with contractors and internal teams to address fire safety concerns. Prepare reports and documentation for regulatory purposes. Respond to fire safety incidents and implement corrective actions. Stay up to date with fire safety legislation and best practices.Profile A successful Interim Fire Safety Manager should have: Strong knowledge of fire safety regulations and compliance requirements. Experience conducting fire risk assessments in property settings. Ability to manage contractors and liaise with internal teams effectively. Excellent organisational and communication skills. A professional qualification in fire safety or a related field. A proactive approach to identifying and addressing risks.Job Offer Daily rate of £(Apply online only)pd, dependent on the level of experience. Temporary, interim position in the Not For Profit sector. Location: South West London.If you're interested in this role, apply now

Are you passionate about supporting children and young people and helping them reach their full potential? We're looking for a caring, enthusiastic and committed Teaching Assistant to join a school in Ealing. Whether you're an experienced Teaching Assistant or have valuable transferable experience working with children and young people, we'd love to hear from you! This is a fantastic opportunity to develop your education career while making a genuine difference to students every day. The Role As a Teaching Assistant, you will: Provide classroom and 1:1 support to students, helping them engage confidently with their learning. Support teachers with planning and delivering interactive and engaging lessons. Build positive and trusting relationships with students. Encourage and motivate students to participate, develop their skills and achieve their potential. About You We're looking for someone who: Is available Monday to Friday, 8:30am-4:00pm. Has at least 6 months' experience working with children. Has an Enhanced DBS on the Update Service, or is willing to apply for one. Is passionate, patient and enthusiastic about supporting children and young people. Has strong communication and teamwork skills. Higher-level qualifications are preferred, but transferable experience will also be considered.If you're looking for a rewarding Teaching Assistant role where you can inspire, support and empower students, we'd love to hear from you. Why register with Envision Education? Specialists in securing long-term and permanent placements for teachers and support staff, including Teaching Assistants Able to match jobs to your preferences, whether it's location, job type, or pay expectations Quick and efficient registration process, with interviews via Zoom We secure roles swiftly and effectively for education professionals Friendly team that always puts job seekers' interests first Rated 4.9 out of 5 on Google! We work with primary, secondary, and SEND schools across London and the Home CountiesPay rate is dependent on qualifications, experience, and skills. Envision Education is committed to safeguarding and promoting the welfare of children and follows a strict policy of equal opportunities. We respect and value cultural and religious diversity and do not discriminate based on age, gender, religion, race, sexual orientation, ethnic origin, culture, or disability. You must be a UK resident or hold a full UK visa and be willing to complete a Disclosure and Barring Service (DBS) check

A reputable Local Authority is seeking an experienced and motivated Estates Parking & Garage Manager to lead the delivery of its Parking & Garages Service. This is an excellent opportunity for an experienced housing, estate services, parking, or operational management professional to manage a high-profile service that supports residents, generates income, and contributes to the effective management of housing estates across the borough. Rate: £27.75-28.96 per hour PAYE (£37.13 per hour Umbrella) Location: Greater London Contract: Interim with potential to become permanent Working Pattern: Hybrid Working – 3 Days Per Week Office-Based The successful candidate will be responsible for overseeing the day-to-day management of parking spaces and garage stock, maximising occupancy and income, managing a small team, delivering service improvements, and ensuring a high standard of customer service. Key Responsibilities Lead and manage the delivery of the Parking & Garages Service across the Authority's housing estates. Manage garage and parking space lettings, transfers, waiting lists, and occupancy levels. Develop and implement strategies to maximise income generation and minimise voids. Monitor and manage rent accounts, arrears recovery, and debt reduction initiatives. Supervise, support, and develop a team of officers, ensuring high levels of performance and customer service. Investigate and resolve complex resident enquiries, complaints, and service requests. Manage escalated cases, including Councillor and senior stakeholder enquiries. Lead on service improvement projects, including garage refurbishment programmes and parking-related initiatives. Work closely with internal departments, contractors, enforcement teams, and external stakeholders to deliver service objectives. Monitor contractor performance and ensure service standards are achieved. Produce management reports, performance information, and KPI data to support service delivery and decision-making. Ensure compliance with relevant legislation, policies, procedures, and health and safety requirements. Support budget monitoring and contribute to the effective management of service expenditure and income.Essential Experience Experience leading and managing staff, including performance management and service delivery. Strong background in income management, arrears recovery, and maximising service income. Experience managing customer complaints and resolving complex service issues. Knowledge of housing management, estate services, parking operations, or property management. Experience working with contractors and managing service performance. Ability to analyse performance data and produce management reports. Excellent communication, stakeholder management, and problem-solving skills. Experience delivering service improvement and operational projects.Desirable Experience Knowledge of parking legislation, estate parking management, or garage services. Experience working within a social housing environment. Understanding of budget management and financial monitoring. Experience responding to Councillor, MP, or senior stakeholder enquiries.We are looking for a proactive and customer-focused manager who can balance operational service delivery with strategic improvement. The successful candidate will be an effective leader with strong stakeholder management skills and a proven ability to maximise income, improve performance, and deliver excellent outcomes for residents and the organisation. If you have a background in Housing Management, Estate Services, Parking Operations, Income Management, or Property Services and are looking for your next interim challenge, we would welcome your application. Apply Now for the Estates Parking & Garage Manager role

Senior Internal Communications Officer Harrow £250.00 per day PAYE + 28 days holiday (£65,000.00 per annum) Ongoing contract Hybrid Location: HA3 Role Reporting into the Head of Communications, you will be a key player in the Council’s Communications function Develop, implement and evaluate integrated communications strategies and solutions to promote and support Harrow’s services, policies and objectives, manage reputation, change behaviour and promote resident engagement. Uphold and promote the reputation of Harrow Council in traditional and digital media Advise senior officers, members, colleagues and external partners on a range of reputational and communications issues Work with senior officers and senior councillors, including the Leader and Portfolio Holders on public affairs and lobbying campaigns Contribute to the communications teams’ income generation targets Answer media enquiries in a timely fashion and effectively use the media to promote Council services, policies and objectives Play a key role in the production of high-quality promotional materials and Harrow’s main communications channels (internal and external) including the Harrow People magazine, MyHarrow enewsletter, social digital media, the website, intranet, yammer, and staff newsletter. Identify positive stories about the work of the council and its staff, through effective relationships across the Council and Members. Support/lead on the delivery of consultations corporately Act as the Council’s lead liaison with stakeholders’ communications teams Support the delivery of internal communications and staff engagement, reviewing staff feedback to assess the effectiveness of staff communications. To find out more information please contact Abbie at Recruitment is done in line with safe recruitment practices. We are an equal opportunity agency

Position: Spa & Wellbeing Manager Location: 261 High Street Kensington W8 6NB, London Core Hours: 5 x 9 hour shift shifts depending on business needs Shift Rotation: shifts depending on business needs At Lodha Developers UK, we create exceptional residential experiences in some of Londons most sought-after locations. We believe great places are created by great people, with a shared commitment to quality, service and attention to detail. As we grow, were looking for talented people to join us and be part of something special. Role Purpose Lead, coach and support the Spa & Wellbeing team to ensure the successful day-to-day running of the operations. Residents satisfaction is paramount with a strong emphasis on creating memorable experience through friendly, efficient and genuine service. Be the main point of contact for residents and collect first hand feedback to ensure we always improve on our offerings and services. Main Accountabilities Lead the day-to-day Spa & Wellbeing operation, ensuring exceptional standards of service, presentation, cleanliness and resident experience in a luxury residential environment. Act as an ambassador for LODHA Hospitality, creating a warm, welcoming, discreet and highly personalised experience for residents and their guests. Lead, coach and develop the Spa & Wellbeing team, maintaining high standards of appearance, professionalism, service delivery and engagement. Ensure appropriate staffing levels and effective resource planning to support smooth day-to-day operations. Conduct daily briefings and regular team meetings, ensuring clear communication and alignment with departmental standards, SOPs and company values. Drive training, development, recognition and performance management to build a motivated, knowledgeable and high-performing team. Support recruitment, interviewing and selection of Spa & Wellbeing hosts. Maintain the Spa & Wellbeing facilities to an exceptional standard, working closely with Maintenance, Engineering and the Resident Manager on preventative maintenance and operational requirements. Develop and refresh sports, wellbeing and food & beverage offerings, menus and promotions, introducing new products and experiences that enhance the resident journey. Handle resident requests, feedback and complaints professionally and efficiently, ensuring positive outcomes and escalating where appropriate. Maintain a strong awareness of security, safety and compliance, ensuring all incidents, accidents and concerns are reported and managed appropriately. Ensure compliance with relevant Health & Safety, fire safety, food safety and building safety requirements, including the Health and Safety at Work Act 1974 and Building Safety Act 2022. Support the team in maintaining safe working practices and provide appropriate Health & Safety training, guidance and supervision. Work collaboratively with the wider LODHA Hospitality team and undertake additional responsibilities as required by the Resident Manager. What You'll Bring Essential: 23 years management experience within a luxury 45 star hotel, residential or hospitality environment. Strong luxury hospitality operations experience, ideally with exposure to restaurants and bars. Proven leadership, coaching and people-management skills. Strong commercial, business and financial acumen. Excellent written and verbal communication skills in English. Highly organised, well presented and attentive to detail. Strong commitment to service excellence and delivering a personalised resident/guest experience. Confident handling resident requests, feedback and complaints professionally and discreetly. Good understanding of Health & Safety and safe working practices. Proactive, driven and self-motivated, with a flexible and collaborative approach. Personable, empathetic, tactful and discreet, with excellent interpersonal skills. Desirable: Bachelors degree in Hospitality, Business Management or a related discipline. Personal Licence holder. Experience in Spa, Sports & Wellbeing or fitness environments. Experience within a luxury private residential setting. Experience of a new opening or extensive refurbishment. Experience developing food & beverage, sports and wellbeing menus, promotions or new resident experiences. Knowledge of current luxury hospitality, wellbeing and lifestyle trends. Lodha Developers UK Ltd Why join Lodha? Be part of a growing luxury residential business Work alongside talented and experienced professionals Develop your skills through training and ongoing development Work in an environment where quality and attention to detail genuinely matter Build relationships across a diverse range of teams and disciplines Contribute to exceptional residential developments and experiences Our benefits include: Health & wellbeing: private medical cover with AXA, optical and dental cashback, life assurance and workplace nursery support. Travel & lifestyle: cycle to work scheme and an interest-free season ticket loan after probation. Reward & recognition: birthday day off, performance rewards, length of service recognition and a refer-a-friend bonus. TPBN1_UKCT

VERTO HR is looking for an experienced Estate Manager to manage a large residential development near Chelsea Harbour, overseeing a team of nine people. Job Summary Hours: Monday - Friday 8.30am - 5pm (37.5hrs pw) Salary: £55,000 - £60,000 depending on experience To assume overall responsibility for the smooth running of the development in all respects and to supervise staff. Expected to be on call in the event of an emergency 24 hours per day. Responsibilities & Duties To ensure security is maintained at the building. To take responsibility in a crisis, (e.g. fire, floor, intruders) and take appropriate action. To work closely in co-operation with the managing agent, keeping them well informed about events and issues which affect the building. To provide a written building report to the Managing Agents every week. To supervise the standard of cleaning undertaken by the porters and on-site staff to ensure the building's high standard are maintained as set out in the Cleaning and Building Manuals. To formulate a property handbook to enable all staff to respond to queries of residents or other parties. The handbook will provide details of all contracts, emergency contact number and the numbers of specific contractors who work on the block. In addition, it would document the location and function of mechanical & engineering throughout the building. Liaise with the Managing Agent regarding any reactive or planned preventative maintenance requirements at the Building advising details of defects in writing where appropriate. Provide strategic recommendations to clients regarding asset protection, risk management and service delivery improvements. Oversee major works projects, capital expenditure programmes and planned preventative maintenance schedules with a focus on quality performance and value for money. Contribute to the preparation of annual Estate Budgets. Prepare monthly management reports and attend client and board meetings. Staff Management To professionally manage a team of 9 full time staff. This includes the allocation of duties, creation and updating of work schedules and job descriptions, support and supervision as required, and conduct of performance reviews. To ensure that sufficient cover for both cleaning and porterage or services is provided at all times, using contract staff as necessary. To maintain an effective managerial relationship with staff, ensuring that they remain highly motivated and that their work continues to reach required standard. A staffing report is to be produced monthly. To ensure that all staff are trained to a sufficient standard in order that they can operate the CCTV system effectively. To maintain records of all overtime and sickness of all staff and submit the relevant forms to the managing agents as necessary. Contract Management To monitor the log, kept by the staff which records the signing in and out of all contractors and service personnel in attendance at the building. Ensure that the staff issue the correct visitors permits. To monitor the presence of workmen around the building and supervise their activities to ensure minimum disturbance to residents. Daily records to be kept and report to managing agents once a month. To enforce appropriate standards on visiting contractors (estate or leaseholder engaged) according to the LFA provisions, estate handbook rules and health and safety regulations. Administration To deal with administrative matters relating to management of the building and staff. Ensure effective management of estate-wide records, policies and operational documentation. To be responsible for the management of a petty cash fund To maintain records of central stores for the building (light bulbs, cleaning supplies, key blanks, etc) in a well-organised way, ensuring that an appropriate quantity are always available at reasonable costs. To maintain folder of building records, including hard copies of all up to date testing and maintenance records, floor plans, fire strategies etc Create Gant chart to understand when essential testing takes place throughout the year. Keep this up to date. Leaseholder Relationships Monitor resident satisfaction and implement service improvement initiatives. Manage relationships with key stakeholders and act as escalation point for complex resident issues. Maintain professional and courteous relationships with leaseholders and residents. The Estate Manager is expected to be flexible and undertake reasonable additional duties as required by the managing agent, the resident management companies, the board or the freeholder. TPBN1_UKCT

Location: Ealing, West London Salary: £17.84 per hour Hours: Monday to Friday, 8:00am – 5:00pm Contract: Full-time Working Arrangement: Office-based Nuco Solutions are currently recruiting for an experienced Planner / Scheduler to join a busy Social Housing contractor based in Ealing. This is an excellent opportunity for someone with previous experience within social housing, repairs, maintenance or disrepair who is confident managing a high-volume workload and coordinating operatives to ensure repairs are completed efficiently and within agreed timescales. Role and Responsibilites • Scheduling and coordinating repairs and maintenance works for a team of operatives., • Managing daily diaries and allocating jobs efficiently., • Liaising with operatives, residents, contractors and internal teams., • Booking appointments with residents and ensuring works are scheduled within agreed timescales., • Monitoring outstanding jobs and following up on delays or issues., • Updating internal systems with accurate job and appointment information., • Prioritising urgent and time-sensitive repairs., • Supporting the Disrepair Team with the day-to-day coordination of works., • Dealing with resident queries professionally and efficiently., • Ensuring appointments and repair information are accurately recorded. Requirements The successful candidate will ideally have: • Previous experience working as a Planner, Scheduler or Repairs Coordinator., • Experience within social housing, housing repairs, maintenance or disrepair., • Strong organisational and time-management skills., • Excellent communication skills, both written and verbal., • The ability to work in a fast-paced, high-volume environment., • Good IT and administration skills, with the ability to update multiple systems accurately., • A proactive approach and the ability to prioritise competing workloads., • Experience coordinating trades/operatives would be highly advantageous

Job Role - Deputy Care Manager Location - Uxbridge Salary - £35,000 - £36,000 DOE Job Type - Permanent About the Role Our client is looking for an experienced and compassionate Deputy Manager to join their leadership team at one of their care homes in Uxbridge supporting both their dementia and residential residents. This is a fantastic opportunity for a driven, hands-on care professional who is ready to take the next step into a senior leadership role, working closely with the Home Manager to deliver outstanding, person-centred care. You'll play a key role in the day-to-day running of the home leading by example on the floor, supporting and developing your care team, and ensuring every resident receives the highest standard of care, dignity and quality of life. Key Responsibilities Support the Home Manager in the overall leadership and operational management of the home, deputising in their absence. Lead, supervise and motivate care staff, ensuring rotas, staffing levels and skill mix meet residents' needs at all times. Champion person-centred dementia care, ensuring care plans are regularly reviewed and tailored to individual residents. Support the recruitment, induction, training and ongoing development of care staff. Conduct supervisions, appraisals and performance management discussions with team members. Monitor and maintain compliance with CQC standards, safeguarding procedures and all relevant regulations. Support audits, inspections and quality assurance processes, helping drive continuous improvement. Build strong, trusted relationships with residents and their families, handling concerns and feedback with empathy and professionalism. Manage incidents, accidents and safeguarding concerns in line with policy, escalating appropriately. Support effective management of the home's budget, including agency usage and staffing costs. What Our Client is Looking For Proven experience in a senior care role (Senior Carer, Team Leader, Deputy Manager or similar), ideally within dementia and/or residential care. NVQ/QCF Level 3 in Health & Social Care as a minimum; Level 5 (or working towards) is desirable. Strong working knowledge of CQC standards, safeguarding procedures and current care legislation. A genuine passion for dementia care and improving residents' quality of life. Confident leadership and people management skills, with the ability to motivate and develop a team. Excellent communication skills, with the ability to build rapport with residents, families and external professionals. Flexibility to support on-call duties and provide hands-on cover when needed. A positive, can-do attitude and a genuine commitment to delivering outstanding care

Job Title: Technical Repairs Support Officer Location: Ealing, West London, W5 2HL - Full Time Office Based Hourly rate: £22.02 PAYE / £28.71 Umbrella Contract Length: 6-month contract (possibility of extension) Working Pattern: Full Time, Monday - Friday, 9am-5pm, 35 hours ASAP Start About the Role We are seeking an experienced Technical Repairs Support Officer to provide a technically informed and customer-focused service for residents reporting housing repairs. You will use your repairs diagnostic knowledge to accurately identify issues, raise and allocate repair jobs, liaise with contractors, and ensure repairs are progressed efficiently from initial contact through to completion. This is a fantastic opportunity for someone with a background in social housing repairs and contact centre operations, who can combine excellent customer service skills with strong technical knowledge. Key Responsibilities Diagnose and assess housing repair issues through effective questioning and technical knowledge. Raise, record and allocate repair jobs to the appropriate contractors or technical teams. Monitor repair progress and support the management of work in progress. Manage and reconcile variation orders and maintain accurate records. Communicate clearly with residents, providing updates and explanations throughout the repair process. Support complaint resolution and deliver excellent customer service. Work collaboratively with surveyors, contractors and internal stakeholders to achieve positive outcomes for residents. Essential Skills & Experience ✅ Contact Centre experience ✅ Social Housing Repairs Diagnostics experience ✅ Strong customer service and communication skills ✅ Experience diagnosing repairs and allocating works orders ✅ Ability to explain technical information in a clear and accessible way ✅ Strong problem-solving skills and attention to detail ✅ Experience using housing management, repairs or telephony systems ✅ Ability to manage multiple priorities in a fast-paced environment What We're Looking For The ideal candidate will have previous experience within a social housing repairs environment and be confident handling resident enquiries, diagnosing repair issues, Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser

Job Advert – Business Support Officer Location: Civic Centre, High Street, Uxbridge, Middlesex, UB8 1UW Rate: 17.33 p/h About the Role We are seeking an experienced Business Support Officer to join the Council on an agency basis, providing vital support to the Council's complaints function. This is an excellent opportunity for an organised and customer-focused professional who can manage a varied workload while ensuring complaints are processed efficiently and accurately. The successful candidate will be responsible for reviewing incoming complaints, identifying the appropriate service area, and allocating cases promptly to ensure they are managed within corporate timescales. You will play a key role in supporting the effective handling of resident enquiries and complaints, helping to deliver a high-quality service. Key Responsibilities Review and assess incoming complaints. Identify the appropriate Council service area responsible for responding. Accurately allocate complaints using the Council's case management system. Ensure cases are processed promptly and in line with corporate procedures and service standards. Maintain accurate records and monitor case progress where required. Liaise professionally with residents, Council officers and service teams. Support the efficient operation of the Council's complaints process while meeting deadlines and performance targets.About You To be successful in this role, you will have: Previous experience in complaints handling, customer service, casework or business administration. Excellent organisational skills with strong attention to detail. Experience using case management or customer relationship management (CRM) systems. The ability to manage competing priorities and work effectively under pressure. Strong written and verbal communication skills. A professional and customer-focused approach when dealing with residents and colleagues. The ability to work independently while contributing effectively as part of a team.Desirable Previous experience working within a local authority or wider public sector organisation. A good understanding of how Council services operate. Knowledge of corporate complaints procedures and working to statutory or organisational deadlines.Why Apply? This is an opportunity to contribute to an important Council service, supporting the effective management of resident complaints and helping to ensure enquiries are directed quickly and accurately to the right teams. If you are an experienced administrator or complaints professional with excellent organisational skills and a commitment to delivering high standards of customer service, we would like to hear from you

Resident Liaison Officer (RLO) Location: Hillingdon Salary: Up to £36,000 + Car Allowance Contract: Permanent Fortus Recruitment provides specialist recruitment services, supplying quality candidates on a temporary or permanent basis to leading organisations throughout the construction, property services and social housing sectors. We are currently working with a well-established contractor who is looking to recruit an experienced Resident Liaison Officer to join their team delivering SHDF (Social Housing Decarbonisation Fund) works across Hillingdon. This is an excellent opportunity for an experienced RLO to act as the main point of contact for residents throughout the programme, ensuring they are fully informed, supported and receive an exceptional level of customer service while energy efficiency improvements are carried out to occupied properties. Key Responsibilities Act as the primary point of contact for residents throughout the SHDF programme. Book appointments and arrange access to occupied properties. Carry out resident consultations, pre-start visits and property condition surveys where required. Keep residents informed of work schedules, access requirements and project updates. Manage resident enquiries, concerns and complaints, ensuring timely resolutions. Build and maintain positive relationships with residents, site teams and subcontractors. Work closely with site management to coordinate access and minimise disruption during works. Support vulnerable residents and ensure individual needs are considered throughout the programme. Maintain accurate records of resident communications and project progress. Attend site and client meetings, providing feedback on resident satisfaction and ongoing issues. Deliver a consistently high standard of customer service throughout the project. Skills & Experience Previous experience as a Resident Liaison Officer, Tenant Liaison Officer or Customer Liaison Officer. Experience working on SHDF, retrofit, decarbonisation, planned maintenance or other social housing projects is highly desirable. Excellent communication and interpersonal skills. Strong organisational skills with the ability to manage multiple priorities. Good IT skills, including Microsoft Office and internal management systems. A proactive, customer-focused approach with excellent problem-solving skills. Full UK driving licence. If you are interested in this opportunity, please apply today or contact Taylor Johnston at Fortus Recruitment for a confidential discussion. Fortus Recruitment Group Limited acts as an Employment Agency in relation to permanent vacancies and an Employment Business for the supply of temporary workers. Equal opportunities employer. INDTJ

Are you a Block manager with approx. 3-5 years of block management experience If so, this role is for you. An opportunity has arisen for a Senior Block Manager / Property Manager to join a well-established property management organisation specialising in delivering professional block management services for residential developments. As a Senior Block Manager / Property Manager, you will manage a portfolio of residential blocks, maintain strong client relationships while overseeing property compliance, maintenance, and service charge responsibilities. This full-time role offers salary range of £45,000 - £55,000 and benefits. You will be responsible for: Acting as the main point of contact for freeholders, Resident Management Company (RMC) directors, and leaseholders, ensuring professional and proactive communication. Carrying out regular site inspections and identifying maintenance requirements or areas for improvement. Preparing service charge budgets and monitoring financial performance alongside internal teams. Managing reactive maintenance requests, contractor performance, and ensuring value for money. Coordinating Section 20 consultation processes for major works projects. Working with contractors, surveyors, and internal teams to ensure projects are delivered effectively. Maintaining accurate records of maintenance activities, compliance documentation, and client communications. Supporting junior team members and assisting senior management when required. What we are looking for: Essential: Previously worked as a Residential Block Manager, Property Manager, Block Manager, Portfolio Manager, Estate Manager, Leasehold Manager or in a similar role. Approx 3-5 years of residential block management experience. Confident chairing AGM meetings and communicating with directors, freeholders, and leaseholders. Valid UK driving licence and access to your own vehicle. Desirable: Experience in handling building insurance claims, planned maintenance programmes, and health and safety compliance. A strong understanding of leasehold legislation, including the Landlord and Tenant Act, Commonhold and Leasehold Reform Act, and Section 20 procedures. Comfortable using property management software, CRM systems, and digital tools. Membership of The Property Institute (TPI) or actively working towards it. What's on offer: Competitive Salary Company pension scheme Casual dress code Convenient transport links Performance-related bonus opportunities Support towards professional development and relevant qualifications * Career progression opportunities within property management This is an excellent opportunity for a Block Manager to make a real impact, manage a diverse portfolio, and progress within a supportive property management environment. Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone, or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us. Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003

Our client Brent Council is looking for an Adults Social Worker to join their Review team. 1) Proven experience using Mosaic case management system 2) Strong background in managing complex social care cases 3) In depth understanding of the Care Act 2014 and its statutory requirement including eligibility, assessment and care planning 4) Demonstrated ability to carry out person- centred assessments Job Purpose: As a Social Worker you will be carrying out the full spectrum of statutory responsibilities under the Care Act, Mental Capacity Act and other related laws and policies. You will be expected to carry out your role in a strengths-based way, to a high quality, and always seeking to reflect on and continually improve your practice. You will be fully committed to working in partnership with residents, carers, communitybased organisations and other key professionals involved in enabling people to be as independent as they possibly can. You will have a comprehensive understanding of the impact a well-functioning resident facing team will have on people in need of care and support and their carer's, as well as the council and adult social care department, in contributing towards maximising people's independence and managing the demand on council services. In your social work practice, you will prioritise delaying and preventing need for social care intervention by having strengths-based approach with people, taking a relationship based and person-centred approach so that all informal sources of support are made best use of and people can continue living life in the way that they wish. You will be a core member of a multi-disciplinary team of social workers. The team is extremely fast paced and sits at the heart of Council's customer centre to deliver positive outcomes for residents with adult social care needs.Benefits of working with Remedy A personal one-one service from your highly experienced dedicated consultant. Top tier supplier across London giving us first access to jobs Referral bonus - up to £250* per person placed. Double payrolls each week. *Terms & Conditions apply You will be required to fully register with Remedy for all locum positions. Remedy Social Care is a APSCo Standard agency and is committed to safeguarding and promoting the welfare of the vulnerable. Successful applicants will be required to undertake an Enhanced Disclosure via the DBS. Our objective is to be an equal opportunities employer and we welcome applications from everyone with suitable skills and ability regardless of race, colour, nationality, ethnic or national origin, gender, disability, sexual orientation, age, religion or belief. All applications will be accepted and reviewed solely on merit

Role: Caretaker Location: Harrow (Various Housing Estates across the Borough - dependent on Line Manager) Employer: Pertemps Recruitment Partnership (on behalf of London Borough of Harrow) Contract: Temporary - 4 months initially, with potential to extend Hours: 40 hours per week, Monday to Friday Work Style: Field-based, working across housing estates throughout the London Borough of Harrow Hourly Rate: £16.71 per hour PAYE Please note: A valid UK driving licence are required for this role. Pertemps Recruitment Partnership is recruiting for an experienced Caretaker to join the Housing Resident Services Team at the London Borough of Harrow. This is an excellent opportunity to contribute to the delivery of a high-quality, customer-focused estate service, ensuring communal housing areas are clean, safe and well maintained for residents. Working as part of the Estate Services team, you will play a key role in maintaining the Council's housing estates, providing an efficient and reliable caretaking service that enhances the living environment for tenants, leaseholders and residents. Key Duties: Ensure all communal internal and external areas of housing buildings and estates are clean, tidy and safe. Carry out routine cleaning of communal areas, including stairwells, corridors, entrances and shared facilities. Inspect communal lighting, replace light bulbs where appropriate and adjust time clocks when required. Check the operation of communal door entry systems and report faults promptly. Help maintain a safe environment by identifying and reporting health and safety hazards or maintenance issues. Assist with the preparation and checking of community centres, including setting out tables and chairs and checking heating, hot water and fire safety equipment. Work flexibly across the borough and support colleagues to ensure the continued delivery of high-quality estate services.Candidate Profile: Experience working within estate services, housing, cleaning, grounds maintenance or a similar environment. Knowledge of cleaning techniques and safe working practices. General handyperson skills with an understanding of basic repair and maintenance issues. Practical experience of building cleaning and grounds maintenance. Ability to work independently and use initiative to manage workloads effectively. Excellent customer service skills with experience dealing with members of the public in a courteous and professional manner. Manual dexterity and the ability to undertake the physical duties associated with the role. Basic literacy and numeracy skills.About us: For almost 60 years, Pertemps Recruitment Partnership have been the market leader in providing permanent and temporary staffing solutions and we are one of the most established players within the recruitment industry. The Sunday Times has listed us as one of the Best 100 Companies to work for 14 years running. We are not a big scary faceless company, quite the opposite: we strongly believe in the personal touch with everything we do. We are proud to be accredited 'investor in people' which is reflected across our business in length of service and career progression of our employees. London Borough of Harrow is the 12th largest London borough and one of the most culturally diverse local authorities in the UK, making it a great place to live, work and visit. Located 10 miles from the city centre and just 13 minutes to Euston from Harrow & Wealdstone station there are great transport links via the Metropolitan Line, Watford DC Line and national rail service. It is easily accessible to the M1, M25 and A406. The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, any your data protection rights, can be found by visiting (url removed)

Resident Liaison Officer - Social Housing Planned Works Based in Harrow/North West London Full time, permanent £30-34k+ car allowance We are working with a leading main contractor to find a successful and proactive Resident Liaison Officer to join their team delivering a planned maintenance contract within Social Housing based in Harrow/North West London. It will be your responsibility to develop positive relationships with residents in order to provide information and support during refurbishment, maintenance and major works programmes. You will prevent and limit dissatisfaction, resolve complaints and queries quickly and efficiently. This scheme is working closely with a public sector client so previous experience working for a main contractor on similar projects is ideal but not required as training given on the job. Key Responsibilities include: Working on planned maintenance projects Decent Homes programme experience Full clean driving licence with own vehicle Pre-entry visits and company inductions Collect tenancy agreement/approval forms Visiting tenants in their homes and advising them on when and what work is being carried out Act as the main point of contact and deal with any problems/queries that the tenant may have Contacting neighbourhood housing associations and establishing working relations with them Visiting properties that are being refurbished with potential tenants and advising them on completion dates Attending and chairing tenant forum meetings to advise tenants of works being carried outYou will be working for a modern, forward-thinking business; that believes the strengths, skills and personalities of their people are the key to the group's success. Please apply online now

Resident Contact Adviser - Social houisng Between 28,000 - 30,000 PA Permanent Hyperion Partners are supporting a housing association with the recruitment of a confident, customer-focused Resident Contact Adviser to join their Property Services team. This is a fast-paced, frontline role where you will be the first point of contact for residents with repairs enquiries. You will handle a high volume of calls and other customer enquiries, accurately log and triage repairs, coordinate appointments and work closely with contractors, surveyors and colleagues to ensure repairs are progressed through to completion. You will work on a patch-based basis, taking ownership of repairs within your allocated properties and providing residents with a consistent, reliable and responsive service. Key Responsibilities • Act as the first point of contact for residents via phone, email, Teams, WhatsApp, Customer Hub and face-to-face., • Handle high volumes of calls while providing a professional, empathetic and solution-focused service., • Diagnose and triage repairs and accurately raise works orders using NEC., • Coordinate appointments between residents, contractors and surveyors., • Monitor repairs and chase outstanding or overdue works., • Keep residents informed of progress, delays, appointment changes and completion dates., • Manage the Repairs Inbox and ensure enquiries are responded to within agreed timescales., • Maintain accurate records of all customer interactions and repairs., • Liaise with contractors to obtain updates, completion dates, photographs and supporting evidence., • Support complaints, disrepair cases and evidence gathering where required., • Provide administrative support to the wider Property Services team., • Provide administrative support for Damp & Mould cases, including logging reports, booking inspections and ensuring cases are referred promptly to the Damp & Mould Coordinator. About You We are looking for someone who is genuinely passionate about customer service and can demonstrate experience working in a busy, customer-facing environment. You will ideally have: • Experience within social housing, housing repairs, property services or a similar environment., • Strong experience handling high volumes of customer enquiries., • Experience coordinating repairs, appointments or contractor workloads., • Good understanding of repairs diagnostics and categorisation., • Experience working to SLAs and KPIs., • Excellent verbal and written communication skills., • Strong organisation and time-management skills., • The ability to manage challenging conversations calmly and empathetically., • Excellent attention to detail and accurate record keeping., • Confidence using IT systems, Microsoft Office and housing management systems such as NEC or similar., • The ability to work independently, use your own initiative and take ownership of your workload. Why Join? This is an important frontline role within Property Services, giving you the opportunity to make a real difference to the experience of residents. You will work closely with residents, contractors, surveyors and housing teams while contributing to the delivery of an efficient and resident-focused repairs service. If you are organised, proactive and customer-focused, and enjoy working in a fast-paced environment where no two days are the same, we would love to hear from you. Apply now to find out more about this Resident Contact Adviser opportunity

Role Overview We’re searching for a Weekend Chef to join our friendly and hard-working team at A2Dominion. This is a permanent, part-time role, 10hrs a week (Saturday & Sunday 8:30am-1:30pm) Key responsibilities: Lead our service to prepare & cook meals for our busy restaurant service Provide high quality meals catering for our residents and guests - taking responsibility for particular dietary and cultural needs as per resident food profiles Complete administrative documentation, recording meals sold and reporting resident feedback to the Chef Manager Ensure compliance with hygiene and health and safety legislation/guidelines including the Registered Homes Act 1984 * Take responsibility for own time management, working with colleagues and maintain the standards set by the Catering Manager About you: Must be able to commute to Chestnut Court, 23 Mulberry Avenue, Stanwell, Middlesex TW19 7SF Previous catering and hands on food preparation is essential Ideally you will have a Catering/Cooking qualification and/or experience working in a Care and Support environment, or cooking experience for large volumes of people Ability to engage with elderly vulnerable customers and their families Excellent verbal and written communication skills Comfortable with completing online training – by no means do you need to be an IT expert, we will support you throughout! As part of your initial training and start to life working with us, we may require you to attend some face-to-face sessions that will be held on a weekday, we will discuss this further throughout your application. This role required an Enhanced DBS check. Why A2Dominion? As an employee of A2Dominion, we want you to feel rewarded and have a choice of flexible benefits, salary exchange benefits, and rewards and discounts that work for you, wherever you are in your life. We offer a wide range of staff benefits. For this role, these include: 25 days’ holiday pro rata (Plus Bank Holidays) & up to 8% contributory pension In addition, all permanent and fixed-term employees receive a generous annual allowance of up to £300 to use towards health and lifestyle benefits for both you and your family. Diversity & Inclusion We’re proud to be a Disability Confident Employer and welcome applications from people of all backgrounds. Our recruitment process is inclusive and accessible, and we guarantee an interview to disabled applicants who meet the minimum criteria. Reasonable adjustments are available throughout the process - just contact our Resourcing Team. We know some people hesitate to apply if they don’t meet every requirement. If that’s you, we encourage you to apply if your skills and experience align – please get in touch with us to talk it through. At A2Dominion, we value diversity, embrace flexibility, and are a family-friendly employer. Everyone belongs here. Join us and help make a lasting difference in the lives of our customers

Title: Maintenance Technician UPVC Carpenter Contract Type: Permanent, Full Time, 40 hours per week Salary: £41,200 per annum Grade: DM Tech 05 Location: Southwest London* Persona: Mobile Working (van provided) contractual hours to be worked from various locations such as resident homes with ad hoc office attendance as required Closing date for applications: 9th September 2026 at 11pm Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated. With effect from February 2026, L&Q reserve the right to not shortlist applications from candidates with 3 or more unsuccessful applications within the last 12 months. Please click here for the role profile - Maintenance Technician Role Profile.doc Benefits include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and many more ... Join our Repairs Team at L&Q: L&Q are looking for an experienced Multi trader/UPVC operative to work within our Reactive Maintenance Team. • Our Southwest London region is one of our largest operational areas, covering Sutton, Croydon, Battersea, Wandsworth, Merton, Guildford, Redhill, and the surrounding areas. While successful candidates will be allocated a primary working area, they may be expected to work across the wider Southwest region as required to support service delivery. The role will be dealing with all aspects of internal/external window repairs including single and double glazing, repairs to doors, lock refits and repairs. Carpentry skills will be required for you to fulfil this role. Our Operatives are supplied with an L&Q van (business use only), uniform and PPE equipment. You will begin the day from your home address where you will travel to jobs which are distributed to your PDA (hand-held device). Customer satisfaction is of the utmost importance to L&Q and as a first line of contact to our residents we expect you to have outstanding customer service and ability to deliver a right first-time service. Limiting follow ons and increasing satisfaction. Our in-house maintenance team core hours are Monday to Friday 8am to 5pm in general. There is the opportunity to earn more from call outs and out of hours service. To be considered for this role candidates will require/be: • Sound working trade knowledge and experience • Experience gained within a Maintenance, site and or Housing environment. • Able to deliver excellent customer service • Right first-time approach • Health and Safety Conscious • Previous experience in a similar role • Wide range of Multi trade skills If you require any reasonable adjustments at any stage during this process, including application stage, please email (url removed) About L&Q: We're one of the UK's leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people's health, happiness and security. Our purpose is simple - to provide social homes and landlord services that everyone can be proud of. 250,000 people call our properties 'home', and we're proud to serve diverse communities across London, the South East and North West of England. People are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values, which outline our core expectations and should be demonstrated at all times, and all levels, when representing L&Q - click here to read more. At L&Q, we know that diversity and inclusion make us stronger - and they're at the heart of everything we do. When we recruit, we look at what really matters: your skills, experience, and potential. We're proud to be recognised for creating an inclusive workplace. We're a Disability Confident Leader (Level 3) and we've introduced our own Recruitment Advocate scheme to make sure every step of our hiring process is fair, transparent, and consistent. It's all part of our commitment to ending discrimination and making L&Q a place where everyone feels welcome. Find out more here . Sustainability is also at the heart of what we do. We recognise the responsibility we hold as one of the UK's largest housing associations. Click here to find out more about L&Q and why you should join us! #CVL

CaretakerLocation: Hounslow, London (TW3) Job Type: Full-Time Temporary Agency Contract (Project-Based) Pay Rate: £21.03 per hour Umbrella Hours: 37 hours per week Start: Immediate We are currently recruiting for an experienced Caretaker to join a busy Extra Care housing scheme in Hounslow. This is a varied, hands-on role that would suit someone with experience in caretaking, facilities, estate services, maintenance or housing who enjoys working in a customer-focused environment. You'll play an important part in ensuring the scheme is safe, clean, well-maintained and welcoming for residents, visitors and colleagues. Key Responsibilities Carry out day-to-day caretaking and facilities duties across the scheme. Maintain communal areas, external grounds and walkways to a high standard. Undertake cleaning duties, including specialist steam cleaning where required. Assist with moving furniture, setting up communal areas and supporting office or resident moves. Receive and distribute deliveries, supplies and equipment. Monitor stock levels and keep storage areas organised. Support waste management, including bulk rubbish removal. Carry out routine health and safety checks and report any maintenance issues. Assist with pest prevention measures and liaise with contractors when required. Respond to ad hoc requests from residents and colleagues to support the smooth running of the scheme.What We're Looking For Previous experience as a Caretaker, Estate Caretaker, Facilities Assistant, Maintenance Operative, Handyperson or in a similar role. Excellent customer service and communication skills. Ability to work independently and manage a varied workload. Practical maintenance skills and a proactive approach. Understanding of health and safety responsibilities. Experience working within housing, residential, care or facilities environments is desirable. Reliable, organised and committed to maintaining high standards.What's on Offer £21.03 per hour Umbrella. 37 hours per week. Full-time temporary agency assignment. Immediate start available. Opportunity to work within a supportive environment where you'll make a real difference to residents' daily lives.If you're an experienced Caretaker looking for your next opportunity, we'd love to hear from you. Apply today for immediate consideration

Neighbourhood Officer Pay: £27.57 Umbrella Location: London Borough of Hillingdon, Civic Centre, High Street, Uxbridge, Middlesex, UB8 1UW About the role We are looking for a proactive and customer-focused Neighbourhood Officer to join our Homes and Neighbourhoods service. This is a varied and rewarding role where you will manage a defined neighbourhood patch of Council properties, working directly with tenants and leaseholders to provide a high-quality, end-to-end tenancy and neighbourhood management service. You will be a visible and accessible presence within your neighbourhood, building positive relationships with residents, identifying issues early and working collaboratively with colleagues, partners and communities to resolve problems and improve local neighbourhoods. You will manage all aspects of tenancy management across your patch, including mutual exchanges, successions, low-level tenancy support, anti-social behaviour, neighbour disputes, tenancy breaches, tenancy checks and access issues. You will also play an important role in tenancy sustainment, helping residents at risk of tenancy failure to remain successfully housed. What you'll be doing You will take ownership of your neighbourhood patch and ensure residents receive a responsive, professional and person-centred service. Your responsibilities will include: Managing a defined patch of Council properties, covering tenants and leaseholders and all key aspects of tenancy and neighbourhood management. Providing an end-to-end tenancy management service throughout the lifetime of a tenancy. Building strong relationships with residents, resident groups and community partners and ensuring the resident voice influences service delivery. Being visible and accessible on estates through regular inspections, resident engagement and quarterly neighbourhood walkabouts. Managing mutual exchange and succession casework, ensuring statutory requirements and deadlines are met. Providing low-level tenancy support, identifying risks early and working with Tenancy Sustainment Officers and partner agencies to prevent tenancy failure and homelessness. Investigating and resolving low-level anti-social behaviour, neighbour disputes and tenancy breaches through proportionate informal and formal interventions. Working with internal services and external partners to address ASB, safeguarding concerns and wider neighbourhood issues. Identifying vulnerable residents and making appropriate referrals or signposting to services that support health, wellbeing, independence and tenancy sustainment. Undertaking targeted tenancy checks and supporting access to properties for statutory gas, electrical, fire safety and other compliance works. Taking appropriate enforcement action where residents refuse access, while considering vulnerability and support needs. Supporting the management of hoarding, safeguarding and other risks affecting residents, neighbours or property safety. Identifying and responding to fire safety risks and helping residents remain fire safe and fire aware. Responding effectively to emergencies such as fires, floods and other incidents affecting Council properties. Supporting decants and working with other teams to ensure affected residents are appropriately supported. Managing Use and Occupation casework to maximise the effective use of Council housing stock. Attending property handovers, open days and community events for newly developed, acquired or refurbished homes. Maintaining accurate case records and producing reports that demonstrate progress and outcomes. Contributing to resident satisfaction, Tenant Satisfaction Measures and wider service performance targets. Identifying opportunities to improve services, work efficiently and deliver better outcomes and value for money. About you We are looking for someone who is confident, resilient, organised and committed to putting residents first. You will have experience of delivering tenancy management services within a social housing environment and be able to manage a varied caseload involving different tenancy types, vulnerabilities and complex circumstances. You will have: Experience of managing social housing tenancies and understanding the factors that can affect tenancy sustainment. Experience of dealing with ASB, neighbour disputes, tenancy breaches and low-level tenancy management issues. Experience of managing complex casework involving residents with multiple or unmet needs. The ability to assess and manage risk, vulnerability and safeguarding concerns. Experience of working collaboratively with internal teams, partner agencies and community organisations to achieve positive outcomes. The ability to handle difficult conversations, challenge inappropriate behaviour and take proportionate enforcement action when required. Experience of managing access issues relating to gas servicing, electrical testing, planned works and other landlord obligations would be an advantage. Good knowledge and understanding of housing and landlord and tenant legislation, regulations and guidance relevant to social housing. An understanding of tenancy sustainment and the factors that can put a tenancy at risk. Excellent communication, negotiation and problem-solving skills, including the ability to engage vulnerable and harder-to-reach residents. Strong organisational skills and the ability to prioritise competing demands and manage casework effectively. Good IT

Customer Liaison Officer Location: Harrow Contract: Full-Time | Permanent Hours: Monday to Thursday: 8:00am – 5:00pm | Friday: 8:00am – 4:30pm About Our Client Our client is a leading provider of residential retrofit, refurbishment, and decarbonisation solutions, delivering large-scale energy efficiency programmes across social housing, private residential, and mixed-tenure developments. With a strong portfolio of retrofit and sustainability projects, they are committed to improving the quality, comfort, and energy performance of homes while supporting communities through initiatives that reduce fuel poverty, lower carbon emissions, and contribute towards the UK's Net Zero targets. Due to continued growth, our client is seeking an experienced Tenant Liaison Officer to join their team in Buckinghamshire. Overview of the Role As a Tenant Liaison Officer, you will play a key role in managing the resident journey throughout planned refurbishment and retrofit projects. Acting as the main point of contact for residents, you will ensure clear communication, minimise disruption, and deliver an excellent customer experience before, during, and after works are completed. Working closely with site teams, clients, subcontractors, and local stakeholders, you will help ensure projects are delivered efficiently while maintaining high levels of resident satisfaction. Key Responsibilities Provide consultation and support to residents before, during, and after works are completed. Build positive relationships with residents to ensure an excellent customer experience throughout the project lifecycle. Identify vulnerable residents and any additional support requirements, ensuring appropriate measures are implemented. Maintain resident information securely in accordance with GDPR and data protection requirements. Respond promptly and professionally to resident enquiries, concerns, and complaints. Manage the resident engagement process in line with client and project requirements. Develop strong working relationships with residents, clients, subcontractors, site teams, community representatives, and customer care teams. Organise and attend resident consultation events, information sessions, and one-to-one meetings. Carry out resident inductions, including explaining the programme of works, conducting property condition surveys, and recording photographic evidence where required. Complete resident profiling to support effective project planning and communication. Coordinate access arrangements and schedule appointments with residents. Prepare and distribute resident communication packs for new projects. Support social value initiatives by identifying and participating in community engagement activities and local events. Skills & Experience Essential Minimum one year's experience in a customer-facing role within the construction, housing, property maintenance, refurbishment, or retrofit sector. Full UK Driving Licence. GCSEs (or equivalent) including English and Maths. Excellent organisational skills with the ability to manage a varied workload. Strong customer service and communication skills. Good understanding of construction site health and safety practices. Ability to build positive relationships with residents and stakeholders at all levels. Desirable Experience working within social housing, planned maintenance, refurbishment, or energy efficiency programmes. Knowledge of retrofit or decarbonisation projects. Experience supporting community engagement or social value initiatives. What's on Offer Competitive salary with car allowance. Enhanced pension contributions. Healthcare cash plan. Enhanced maternity benefits. Employee Assistance Programme. Ongoing training and continuous professional development opportunities. Excellent career progression within a growing organisation. Our client is an equal opportunities employer and welcomes applications from all suitably qualified candidates, regardless of age, disability, gender, race, religion or belief, sexual orientation, marital status, or any other protected characteristic

Resident Liaison Officer (RLO) Resident Liaison Officer | Tenant Liaison | RLO | Customer Liaison | Social Housing Job Title: Resident Liaison Officer (RLO) Location: Wembley (Covering local regional patch) Pay Rate: £23.00 per hour (Weekly Pay) Contract Type: Full-Time, Contract / Ongoing Hours: Monday to Friday, Standard Business Hours Mandatory Requirements: Full UK Driving Licence, Own Vehicle, Excellent Punctuality & Reliability Are you an experienced, reliable, and punctual Resident Liaison Officer (RLO) or Tenant Liaison Officer (TLO) looking for a high-paying contract role in Hertfordshire We are urgently recruiting a dedicated Resident Liaison Officer based out of Wembley to manage customer-facing operations across live social housing schemes in the Hertfordshire patch. Acting as the vital link between residents, site managers, and trade contractors, you will ensure clear communication, high customer satisfaction, and minimal disruption during ongoing refurbishment and maintenance works. Why Apply for This RLO Position Competitive Hourly Rate: High market pay at £23.00 per hour. Local Patch: Based out of Wembley Consistent Hours: Full-time Monday to Friday routine with dependable weekly pay. Key Responsibilities: Tenant Engagement & Liaison: Act as the first point of contact for residents, delivering clear updates regarding work schedules, access requirements, and project timelines. Site & Home Visits: Conduct pre-work surveys, home visits, and final sign-offs across properties in the local Hertfordshire patch. Issue & Complaint Resolution: Proactively manage tenant enquiries, address access issues, and de-escalate complaints to maintain positive community relations. Operational Collaboration: Work closely with Site Managers, supervisors, and sub-contractors to ensure works remain on schedule and tenant needs are respected. Record Keeping: Maintain accurate liaison logs, resident communication records, and property access schedules. Requirements: Experience: Demonstrable background as a Resident Liaison Officer (RLO), Tenant Liaison Officer (TLO), or Customer Liaison Officer within social housing or decent homes frameworks. Mobility: Must hold a Full UK Driving Licence and have access to your own reliable vehicle for daily site travel across the Wembley and NW London area. Key Traits: Outstanding punctuality, high reliability, strong de-escalation skills, and a professional, empathetic approach with residents. How to Apply: If you are a ticketed, reliable Resident Liaison Officer based in or around Ware / Hertfordshire ready for an immediate start, click APPLY NOW with your updated CV for an immediate review. Keywords: Resident Liaison Officer, TLO, RLO, Tenant Liaison Officer, Customer Liaison Officer, Housing Officer, Social Housing, Refurbishment, Decent Homes

I am currently recruiting for an excellent Multi trader opportunity working for a reactive maintenance team. Multi trader – Reactive Maintenance (Social Housing) Ealing We are seeking an experienced and qualified Multi trader to join a Reactive Maintenance team, working across the area's social housing properties. The Role Carry out reactive maintenance repairs in occupied and void social housing properties Repair and maintain occupied properties Deliver high-quality, safe work with a strong focus on resident satisfaction What We’re Looking For Proven reactive maintenance experience, ideally in social housing Qualifications NVQ Level 2 or equivalent Ability to work independently in a reactive environment Good customer service and communication skills Full UK driving license What We Offer £725 take home a week after tax £22 an hour paid via CIS 42.5-hour working week Company van and fuel card Pension, holidays, job security, and other local council benefits

Investigation & Information Assistant £25 per hour (Umbrella) 3-month ongoing contract Monday to Friday 9am to 5pm 3 days per week in the office If you’re driven, enthusiastic, and thrive in a fast-paced environment, we’d love to hear from you. We are recruiting an Investigation & Information Assistant to join the Complaints and Resolution team. This is a key role supporting elected Members and residents by ensuring enquiries and complaints are handled accurately, professionally and on time. The Role As an Investigation & Information Assistant, you will: Provide accurate, timely and high-quality responses to Members’ enquiries, supporting elected councillors in their work with residents Investigate and coordinate responses to resident complaints, particularly relating to housing and ongoing repairs Liaise with internal departments and external partners to gather information and resolve issues Support the wider Complaints and Resolution team to ensure cases are progressed efficiently Maintain clear, accurate records and ensure responses meet agreed standards and deadlinesAbout You You will be: Highly organised with strong attention to detail Confident communicating clearly in writing and verbally Comfortable working under pressure in a busy environment Experienced in handling enquiries, complaints or investigations (local authority or housing experience desirable) Proactive, customer-focused and committed to delivering high standards of service Must have experience working for a council or housing association PLEASE NOTE: All applications are monitored and shortlisted candidates will be contacted via phone call or email

Are you a Tenant Liaison Officer looking for a new challenge? We have a position available with a Social Housing Contractor who focus on quality of service and customer care and have great staff retention rates. My client are a well-established Social Housing Contractor, who have an excellent reputation and strong pipeline of work. They are currently recruiting for a Tenant Liaison Officer to join them on a permanent basis to work on one of their long standing contracts in Harrow. This is a retrofit scheme including EWI, Ventilation work to tenanted properties. The successful candidate will have at least 2 years' experience as a Resident Liaison Officer working for a Social Housing Contractor. Duties include: Pre entry visits and company inductions Collect tenancy agreement/approval forms Visiting tenants in their homes and to advise them on when and what work is being carried out Act as the main point of contact and deal with any problems/queries that tenant may have Contacting neighbourhood housing associations and establishing working relations with them Visiting empty houses that are being refurbished with potential tenants and advising them on completion dates Attending and chairing tenant forum meetings to advise tenants of works being carried out Monitor customer complaints and resolve any potential issues Monitor customer satisfaction You must also have a full driving licence along with your own transport and ideally hold a current CSCS Card. The salary is £30-34k plus 3k car allowance and mileage plus other benefits including 10% discretionary company bonus at Christmas. To apply for this role, please send your CV to Stephanie at Fawkes & Reece using the link below or call (phone number removed) Please note - due to a high volume of applications, if you have not been contacted within 5 working days then please deem your application unsuccessful on this occasion

Are you organised, customer-focused and confident managing complex situations? Join us as a Decant Officer and play a key role in supporting residents through the process of temporarily moving from their home. A decant can be a challenging and uncertain time for residents, and you’ll be there to make the process as smooth as possible. You’ll manage each resident’s journey from start to finish, keeping them informed, coordinating with internal teams and external partners, and making sure the right arrangements are in place at the right time. No two decants will be the same. You’ll work across teams including Repairs, Neighbourhoods, Legal and Finance, helping to resolve issues, influence decisions and keep things moving. You’ll also support residents with additional or complex needs, making referrals to appropriate services where needed and responding to concerns or complaints with empathy and professionalism. This is a busy role where you’ll manage competing priorities, maintain accurate records and make decisions in a fast-paced environment. We’re looking for someone who is confident communicating with a wide range of people, enjoys solving problems and can stay organised when there are lots of moving parts. A full UK driving licence and access to a car are essential for this role. A Standard DBS check is required for this role. More About You Experience of managing complex customer cases or providing support to customers with additional needs Strong communication skills, with the ability to communicate clearly and empathetically with residents and a range of stakeholders Excellent organisational skills, with the ability to prioritise and manage a busy workload Confident problem solver with the ability to make decisions and influence others Experience managing internal and external relationships effectively High attention to detail, with experience maintaining accurate records and updating IT systems Able to work well under pressure and adapt to changing priorities Good working knowledge of Microsoft Word, Excel and Outlook GCSEs (or equivalent) in Maths and English (Grades A–C / Grade 4 or above) CIH qualification would be advantageous A full UK driving licence and access to a car is essential Choosing us is easy As an employee of A2Dominion, we want you to feel rewarded and have a choice of flexible benefits, salary exchange benefits, and rewards and discounts that work for you, wherever you are in your life. We offer a wide range of staff benefits. For this role, these include: 25 days’ holiday (Plus Bank Holidays) increasing up to 28 days with 3 years of service Up to 8% contributory pension Flexible working All permanent and fixed-term employees receive a generous annual allowance of up to £300 to use towards health and lifestyle benefits for both you and your family Inclusion at A2Dominion We’re proud to be a Disability Confident Employer and welcome applications from people of all backgrounds. Our recruitment process is inclusive and accessible, and we guarantee an interview to disabled applicants who meet the minimum criteria. Reasonable adjustments are available throughout the process just contact our Resourcing Team. We know some people may hesitate to apply unless they meet every requirement. If that’s you, we’d still encourage you to apply - or get in touch with us to talk it through. At A2Dominion, we value diversity, embrace flexibility, and are a family-friendly employer. Everyone belongs here. Join us and help make a lasting difference in the lives of our customers. This vacancy is being managed by Kate Jacobs

Property Reception, SW18, £13ph 4 day on 4 day off rota, 3 months We are looking for an enthusiastic customer focused Reception/Host to be the face of this fabulous property in South West London. As the face of the development, you'll play a key role in creating a positive experience for residents and visitors alike. From welcoming guests and managing enquiries to supporting building operations and resident services, you'll be at the heart of a thriving community. If you're passionate about delivering exceptional customer service, enjoy building relationships, and take pride in creating great experiences, we'd love to hear from you. What You'll Be Doing Resident & Visitor Experience Act as the first point of contact for residents, visitors, and contractors. Deliver a professional, friendly, and welcoming service at all times. Respond to enquiries in person, by phone, and via email. Support residents throughout their customer journey and help resolve issues efficiently. Leasing & Lettings Support Respond to prospective resident enquiries. Assist with apartment viewings and application processes. Support applicants through to move-in. Update property listings and assist with marketing activities. Contribute to reporting and market insights. Move-Ins, Renewals & Move-Outs Ensure applications meet compliance requirements. Prepare apartments and coordinate cleaning and maintenance works. Deliver seamless move-in and move-out experiences. Support tenancy renewals and inventory reporting. Manage end-of-tenancy inspections, damages, and deposit processes. Resident & Building Services Handle resident enquiries, complaints, and account-related matters. Log and track maintenance requests. Maintain accurate records and internal systems. Manage parcel distribution, key management, amenity bookings, parking, and utility administration. Support community events and resident communications. Coordinate contractor access and service providers. Carry out building inspections and report any issues. Building Safety & Security Conduct regular building patrols and safety inspections. Monitor CCTV systems and manage site access. Welcome and manage visitors appropriately. Follow emergency response and business continuity procedures. Help maintain a safe and secure environment for all residents. What We're Looking For Proven Reception, front of house or customer service within a professional environment Excellent customer service and communication skills. A positive, approachable, and professional attitude. Strong organisational skills and attention to detail. Confidence working independently and dealing with issues calmly. Good IT skills, including Microsoft Office and other systems. A proactive approach and commitment to delivering exceptional resident experiences. Enthusiastic, reliable, and motivated to make a difference

Handyman & Electrical Maintenance Operative Position: Handyman & Electrical Maintenance Operative Client Sector: Property Management / Housing Association Location: Feltham Remuneration: £17.00 - £20.00 per hour (dependent on experience) Contract Type: Temporary / Ongoing Contract Commencement: Immediate Start Mobility: Full driving licence not required, but highly favourable Position Overview On behalf of our client, a leading property services provider, we are seeking a skilled and professional Handyman & Electrical Maintenance Operative for an immediate start in Feltham. This role focuses on executing high-quality general handyman repairs and planned property maintenance across local sites, alongside performing minor, non-statutory electrical works. The ideal candidate will combine technical competency with a strong commitment to health, safety, and professional candidate-client relations. Key Responsibilities Electrical Maintenance & Compliance (Minor Works) Installations: Replace light fittings, lamps, bulbs, LED systems, and ceiling pendants. Component Repairs: Renew damaged switches, socket outlets, fused spurs, and electrical faceplates. Safety & Testing: Safely isolate circuits prior to works, and utilise voltage/socket testers for basic fault diagnosis. Pre-Tenancy Checks: Conduct routine electrical safety inspections ahead of new resident move-ins. Life Safety Systems: Install, test, and replace smoke and carbon monoxide alarms. Escalation: Identify complex issues and report faults requiring a fully qualified Electrician.Building & Property Maintenance General Upkeep: Carry out essential general handyman repairs and planned property maintenance across multiple locations. Fabric Repairs: Repair damaged plasterboard and surfaces using fillers ahead of redecoration. Painting & Decorating: Apply high-quality finishes to walls, ceilings, woodwork, and communal spaces. Carpentry Maintenance: Install and repair doors, locks, handles, shelving, architraves, and skirting boards. Plumbing Operations: Resolve minor plumbing issues, including unblocking sinks, replacing taps, fitting shower heads, and renewing silicone seals. Ventilation: Replace kitchen and bathroom extractor fans as authorised.Operational Efficiency & Safety Inspections: Conduct proactive building surveys to identify and log maintenance defects. Compliance: Adhere strictly to risk assessments, safe systems of work, and health and safety legislation. Stakeholder Relations: Liaise professionally with housing officers, external contractors, and residents. Asset Care: Safely operate power tools and maintain all equipment and vehicles in pristine condition. Candidate Requirements Proven experience in a multi-trade maintenance, caretaking, or housing sector role. Demonstrated capability to safely isolate electrical circuits and perform minor accessory swaps. Strong communication and customer service skills within occupied residential environments. While a full driving licence is not mandatory, the ability to commute between local sites efficiently is highly advantageous

Our client Brent Council is looking for a Qualified social worker to join their Reviews team. 1) Proven experience using Mosaic case management system 2) Strong background in managing complex social care cases 3) In depth understanding of the Care Act 2014 and its statutory requirement including eligibility, assessment and care planning 4) Demonstrated ability to carry out person- centred assessments Job purpose As a Social Worker you will be carrying out the full spectrum of statutory responsibilities under the Care Act, Mental Capacity Act and other related laws and policies. You will be expected to carry out your role in a strengths-based way, to a high quality, and always seeking to reflect on and continually improve your practice. You will be fully committed to working in partnership with residents, carers, communitybased organisations and other key professionals involved in enabling people to be as independent as they possibly can. You will have a comprehensive understanding of the impact a well-functioning resident facing team will have on people in need of care and support and their carer's, as well as the council and adult social care department, in contributing towards maximising people's independence and managing the demand on council services. In your social work practice, you will prioritise delaying and preventing need for social care intervention by having strengths-based approach with people, taking a relationship based and person-centred approach so that all informal sources of support are made best use of and people can continue living life in the way that they wish. You will be a core member of a multi-disciplinary team of social workers. The team is extremely fast paced and sits at the heart of Council's customer centre to deliver positive outcomes for residents with adult social care needs.Responsibilites To contribute to positive cultural change, embodying and promoting the values and behaviours of the council and supporting and empowering colleagues, service users and carers to reach their full potential. Promote and model a collaborative and strengths-based way of working at all times with service users, carers, colleagues, providers and other colleagues Ensure that any commissioned packages are cost effective, innovative, using strength based practice values and focussed on recovery Ensure at all times, that use of resources is linked to clear impact and measurable outcomes for service users, and that the need for support is kept under continual review and changed appropriately Comply with all resource and finance governance processes, cost controls and income maximisation in an ever-changing environment, fluctuating demands and priorities. Identifying and assessing mental capacity during work with service users, undertaking Mental Capacity Assessments and Best Interest reports, making legal referrals and ensuring legal processes are followed in respect of Court of Protection.Benefits of working with Remedy A personal one-one service from your highly experienced dedicated consultant. Top tier supplier across London giving us first access to jobs Referral bonus - up to £250* per person placed. Double payrolls each week. *Terms & Conditions apply You will be required to fully register with Remedy for all locum positions. Remedy Social Care is a APSCo Standard agency and is committed to safeguarding and promoting the welfare of the vulnerable. Successful applicants will be required to undertake an Enhanced Disclosure via the DBS. Our objective is to be an equal opportunities employer and we welcome applications from everyone with suitable skills and ability regardless of race, colour, nationality, ethnic or national origin, gender, disability, sexual orientation, age, religion or belief. All applications will be accepted and reviewed solely on merit

Senior Contract Manager - Social Housing Refurbishment Externals Ealing £75K - £85K + Car Allowance + Benefits We are working with a leading national contractor operating within the property services market to recruit a Senior Contract Manager to join their highly successful team based in Ealing. The Senior Contract Manager will oversee teams delivering planned maintenance programs including roofing works, scaffolfing, kitchen and bathroom refurbs, passive fire, decarbonisation/retrofit, electrical, legal disrepair and voids contracts for housing associations, ALMOs, and local councils. We are looking for candidates with comparable experience working for a Main Contractor. This is a fantastic opportunity for an ambitious and driven Senior Contracts Manager with a determined and motivated attitude. You will be instrumental in managing the contracts and leading a team of Project Managers, Site Manager's, Resident Liaison Officers, and subcontractors. Senior Contract Manager Key Skills/Requirements: Ensure the delivery of the projects within the budget and time scales specified Experience as a Contracts Manager delivering social housing / planned maintenance projects Focus on motivation of the workforce to deliver on time and to budget Focus on quality, customer service and deliver Driving profitability of the contract to include pricing and delivering of extra works Client and tenant satisfaction Process Management Management of the customer Have an understanding of the financials on the contract SMSTS & NVQ Level 6 or equivalentSenior Contract Manager Salary & Package You will be working for a modern, forward thinking business; that believes the strengths, skills and personalities of their people are the key to the groups success. This is a full time, permanent role for which you will receive up to £85,000 + Car/Allowance + Benefits