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Retail customer service jobs in RuislipCreate job alerts

  • Customer Service Manager
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    Customer Service Manager
    8 hours ago
    £31000–£35000 yearly
    Full-time
    Stanmore

    Job duties and Responsibilities: • Serve as the main point of contact for clients regarding service delivery., • Handle client inquiries, complaints, and feedback professionally and promptly., • Build and maintain strong client relationships to encourage repeat business and, • referrals., • Ensure cleaning services are compliant with health and safety regulations., • Conduct regular client check-ins and service reviews., • Ensure cleaning standards meet or exceed client expectations and agreed service, • levels., • Coordinate with cleaning staffs and operatives to resolve issues., • Carry out site visits to inspect service quality and adherence to specifications., • Liaise with cleaning staff, supervisors, and operations managers to relay client needs., • Support the scheduling of cleaning teams to ensure service coverage., • Provide customer service training to cleaning operatives if necessary., • Investigate service complaints and coordinate effective resolution., • Keep accurate logs of client issues, actions taken, and follow-up steps., • Report significant service issues to senior management., • Prepare and deliver regular customer satisfaction reports., • Track service delivery KPIs and report on performance metrics., • Assist with contract renewals and upselling additional services., • Identify opportunities to expand services for existing clients. Skills, Experience and Qualifications: • Ability to handle complaints, service queries, and client concerns calmly and, • efficiently., • Ensuring service requests are accurately documented and fulfilled to client, • expectations., • Able to respond effectively to changing customer needs and support service, • expansions, • Excellent verbal and written communication skills, • Ability to interact professionally with domestic and corporate clients., • Proven experience in relevant role., • Knowledge of health & safety regulations in retail., • A relevant bachelor’s or Master’s degree or diploma., • Familiarity with customer satisfaction tracking tools and quality assurance processes.

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  • Security Guard
    Security Guard
    1 month ago
    £14–£15.5 hourly
    Full-time
    Perivale

    We are seeking a highly professional, customer-focused Security Officer or Door Supervisor to ensure a safe, welcoming, and relaxed environment for all our customers and staff at Pear Tree Park Bistro in Perivale-Greenford This role requires an individual who excels in public interaction, has a calming presence, and can proactively manage access and minor disturbances with diplomacy and confidence. Key Responsibilities Provide a highly visible and professional security presence during all operating hours mainly ebenings Manage access control, especially during busy periods or private events. Act as a welcoming front-of-house face, offering assistance and directions to customers Conduct internal and external patrols of the bistro and immediate surrounding area within the park to deter anti-social behaviour. Maintain accurate daily occurrence logs and incident reports. Respond efficiently and calmly to alarm activations, incidents, and first-aid situations. Liaise closely with the Bistro Management team and local authorities. Essential Requirements Must hold a valid SIA Licence (ideally Door Supervisor, though Security Guarding considered based on experience). Proven experience in a customer-facing security role, preferably within a hospitality, retail, or corporate environment. Excellent communication skills and fluency in English. Reliable, punctual, and highly professional demeanor. Ability to work evenings, weekends, and flexible shifts as required by the business. What We Offer Competitive hourly wage of £14.00- £15.50 plus tips The opportunity to work in a unique, non-confrontational environment that prioritizes customer service. Complimentary staff meals during shifts. A stable, full-time employment contract How to Apply Please reply to this AD if interested. We look forward to hearing from dedicated professionals committed to hospitality

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