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  • Fuelled Group Ltd
    Insurance Customer Success Executive
    Insurance Customer Success Executive
    1 day ago
    £25000–£30000 yearly
    Full-time
    Malvern

    Position Overview: We are seeking a proactive Customer Success Executive to join our Servicing Team. This role is ideal for a confident and sociable individual with a strong understanding of insurance policies and client needs. You will be responsible for managing policy renewals, identifying opportunities for cross selling, and conducting interim check-ins to ensure our clients receive a 5-star service. Key Responsibilities: Client Management: Build and maintain strong relationships with clients, ensuring their insurance needs are met effectively. Policy Reviews: Conduct thorough policy reviews at renewal, aligning coverage with evolving client requirements. Cross-Selling: Identify and confidently recommend additional insurance solutions that add value to the client. Proactive Engagement: Reach out to clients at key touchpoints throughout their policy term to ensure satisfaction and address any gaps. Service Excellence: Uphold Fuelled’s high standards of customer service, acting as a trusted advisor to clients. Collaboration: Work closely with internal teams to deliver seamless client experiences. Experience 2+ years experience in a customer service or sales role within insurance Excellent verbal and written communication skills Confident phone manner A passionate problem-solver Excellent organisation skills Self-motivated – can work alone and as part of a team Willingness to learn and adapt in a dynamic business environment Tech-savvy Job Types: Full-time, Permanent Pay: £23,000.00-£30,000.00 per year Additional pay: Bonus scheme Commission pay Benefits: Working for a B-Corp organisation Canteen Casual dress Company events Company pension Free parking Health & wellbeing programme Life insurance On-site parking Schedule: Monday to Friday

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