Duties and Responsibilities: · Oversee daily office operations, ensuring a smooth workflow and efficient administrative processes. · Manage scheduling and coordination of staff, including sales, customer service, and technical support teams, to ensure optimal coverage and productivity. · Oversee inventory levels of e-bikes and related accessories, coordinating with suppliers to ensure timely restocking and availability of products. · Ensure high levels of customer satisfaction by managing customer inquiries, complaints, and feedback effectively. · Assist in budgeting, invoicing, and payroll processes, ensuring accurate financial records and timely payments. · Implement promotional campaigns, manage social media presence, and support events or exhibitions related to e-bikes. · Ensure that the company adheres to all relevant health, safety, and environmental regulations related to e-bike sales and operations. · Monitor product quality and customer feedback to identify areas for improvement and ensure that the company maintains high standards. · Prepare regular reports on sales performance, customer satisfaction, and operational efficiency for senior management review. · Organise training sessions for staff to enhance product knowledge, customer service skills, and compliance with company policies. · Serve as the primary point of contact for internal and external communications, fostering positive relationships with clients, suppliers, and stakeholders. · Address any operational issues or challenges that arise, implementing effective solutions to maintain productivity and service quality. ** Skills and Qualifications:** · Proven experience in an office management or administrative role. · Background in customer service, with a focus on resolving inquiries and complaints effectively. · Experience in supervising or leading a team. · Relevant Bachelor’s /Master’s degree. · Familiarity with inventory control processes and supplier management.
**Up to £48,000 per year + service charge | Full-time | Career growth opportunity** Take the reins of one of West London’s most exciting new venues, overseeing all aspects of Lil’ Nashville. Lil’ Nashville is a high-energy, live music restaurant and bar, offering a taste of Southern BBQ and honky-tonk spirit in Chiswick. With live country music, mouthwatering food, and a lively bar, we’re quickly becoming a local favourite, and we’re just getting started. We’re now looking for an experienced and passionate General Manager to oversee all operations and take full accountability for the venue’s day-to-day running, revenue, and success. What’s in it for you: - Salary up to £48,000 per year (depending on experience) - Additional service charge/tips - Free or discounted food - Staff discounts & company events - A leadership role in an exciting, fast-growing business - Genuine career progression opportunities The Role: As General Manager, you will oversee every aspect of Lil’ Nashville, taking full accountability for operations, revenue, and people management. You'll work closely with the owners, lead the team, manage the venue’s financials, and have an input in marketing, supplier relationships, and event management. Key responsibilities: - Lead all operations, including front of house, back of house, and financial management - Build and manage a high-performing team, from recruitment and training to team motivation - Take ownership of revenue targets and drive performance through effective cost management and sales strategies - Oversee the booking system, ensuring smooth management of reservations, private hires, and special events - Develop and implement strategies for guest experience, including resolving complaints and gathering feedback - Work closely with suppliers and contribute to menu and product offerings - Manage health & safety, fire, and licensing compliance across the venue - Actively contribute to marketing efforts, ensuring Lil’ Nashville’s voice is loud and clear across digital platforms - Set and monitor KPIs, ensuring exceptional service while maintaining operational efficiency - Report directly to the owners on business performance and strategic decisions Who we’re looking for: - Proven experience in a senior leadership or General Manager role in a high-quality, high-volume restaurant or bar - Strong business acumen with experience managing operations, revenue, and people - A confident leader who can motivate and inspire a diverse team - A hands-on, problem-solving approach with the ability to remain calm under pressure - Experience working with booking systems, event management, and supplier relationships - Passionate about hospitality, live music, and delivering memorable guest experiences - Familiar with budget management, cost control, and achieving sales targets - Flexible and available to work hospitality hours (Weds–Sun, including evenings) About Us: Lil’ Nashville isn’t just a restaurant. It’s an experience. We bring together Southern BBQ, live country music, and an atmosphere of pure fun. As we continue to grow, there’s never been a better time to join our dynamic, energetic team. Ready to make an impact? Apply now and be part of something special.
An opportunity has arisen for an experienced Sous chef to join our Pub The Hayden in the heart of Notting Hill and to become an integral part of our kitchen team. The ideal candidate must be: · Passionate about food and have an eye for presentation and style. · You must have good communication skills, · The ability to work well under pressure and be a real team player. · A minimum of 2 years experience is required in a similar operation ( fast paced restaurant) with a good knowledge of modern British /Italian food. (Having experience as a pizza chef is an advantage. ) · Although training is provided, you must be familiar with the practices of Health & Safety and Food Safety. Taking the role of Sous Chef, you will be responsible for: · helping the Head Chef maintain the budgeted GP, · driving standards and training the brigade There will also be great scope for creativity, with regular menu changes. In return for your hard work we are offering A competitive target earnings from £35.000 per annum. - Additional performance and sales-related bonuses. - A genuine work-life balance. - Ongoing training and development opportunities. - Personal and career growth prospects. - A discount scheme. - Flexibility to move between pubs and grow with the group. Job Types: Full-time, Permanent ** Additional pay**: Bonus scheme Performance bonus Yearly bonus Benefits: Company events Company pension Discounted or free food Employee discount Referral programme Store discount Schedule: 12 hour shift 8 hour shift Weekend availability Ability to commute/relocate: London W2 4UJ : reliably commute or plan to relocate before starting work (required) Experience: Sous chef: 2 years (required)
To help on the ground day operations ensuring timing of event runs smoothly.
The Sales/Marketing Administrator will provide critical support to the Sales and Marketing team, ensuring the smooth and efficient operation of administrative functions. This role will assist in customer engagement, campaign coordination, CRM management, and reporting, contributing to the overall success of business development efforts. **Key Responsibilities:** Sales Support: - Assist in preparing quotes, proposals, and sales materials - Organise and schedule meetings, follow-ups, and customer calls - Maintain sales records, update CRM systems, and manage order tracking - Support the delivery and installation process by coordinating with relevant teams Marketing Support: - Assist with email campaigns, social media updates, and promotions - Help update website content and product information - Collect marketing data, run basic reports, and support event planning Customer Interaction: - Handle customer enquiries via phone and email - Follow up on leads and support sales staff in maintaining customer relationships - Provide support in managing customer complaints efficiently and professionally Administrative Duties: - Keep accurate records of customer communications and sales activity - Support in producing reports and maintaining department documentation - Coordinate internal communication between the sales and marketing team Skills Required: - Excellent communication and interpersonal skills - Strong attention to detail and accuracy in data entry and reporting - Ability to work independently and as part of a team - Good time management and multitasking skills - Proficiency in using CRM software, MS Office, and email tools - Experience in supporting sales or marketing departments Qualifications Required: - Proven experience (minimum 2 years) in a sales, marketing, or administrative support role - Technical or product knowledge relevant to the company’s services is an advantage - A relevant bachelor’s degree in business sales, marketing, management or a related field is preferred but not mandatory. **Benefits:** - Competitive salary with performance-based incentives. - Opportunities for professional development and career advancement. - Comprehensive benefits package, including health insurance and retirement plans. - Supportive and collaborative work environment. Job Type: Full-time Pay: £26,000.00-£31,000.00 per year Additional pay: Performance bonus **Benefits:**Company pension Schedule: Monday to Friday Work Location: In person Expected start date: 01/07/2025
For a Pasta and Pizza Bar in Kensington , We are looking for someone CONFIDENT, HARDWORKING and FUN - who has a great passion to deliver the BEST customer experience and LOVES good food. Responsibilities of a Manager: Staff Management: Hire, train, schedule, and supervise staff to ensure excellent customer service and smooth operations. Customer Service: Maintain high standards of customer satisfaction by handling complaints, resolving issues, and creating a welcoming environment. Inventory Control: Monitor and manage inventory levels of coffee, food, and supplies. Order stock as needed and minimize waste. Financial Oversight: Handle cash management, budgeting, and daily sales reports. Ensure accuracy in transactions and deposits. Health & Safety Compliance: Ensure the coffee shop follows health, hygiene, and safety regulations at all times. Quality Control: Maintain consistency and quality in food and beverages served, following company standards. Marketing & Promotions: Implement local promotions and events to attract customers and grow sales. Equipment Maintenance: Make sure coffee machines and other equipment are regularly cleaned and properly maintained. Team Motivation: Lead by example, encourage teamwork, and provide feedback to help employees grow and perform well. Problem-Solving: Quickly address any operational or staff-related issues to maintain efficiency and customer satisfaction. Maintain cleanliness and organization in the kitchen area. Assist with inventory management and ordering supplies. Collaborate with other kitchen staff to ensure smooth operations. Applicants must be: energetic, bubbly and passionate people with previous experience in customer service. You should be a motivated team player with a good ‘willing to learn’ attitude. You will need to be ‘on the ball’ and have a good level of spoken English. Drop us your CV and a brief statement of what makes you a superstar, we are very much looking forward to welcoming you to the Labakery family.