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  • Cafe Manager
    Cafe Manager
    11 days ago
    £13–£15 hourly
    Full-time
    Hounslow

    We are seeking a motivated and experienced individual to join our team as a Manager in the Specialty Coffee Industry. As the Manager, you will be responsible for overseeing and leading the daily operations of our specialty coffee shop. You will ensure exceptional customer service, maintain high-quality standards, and create a positive and engaging work environment. If you have a passion for specialty coffee, proven leadership skills, and a strong track record in the industry, we invite you to apply. Responsibilities: • Oversee all aspects of daily operations, including opening and closing procedures, inventory management, and team management., • Ensure the highest level of customer satisfaction by delivering exceptional service, maintaining product quality, and promptly resolving customer concerns or issues., • Lead, train, and inspire a team of coffee enthusiasts, fostering a positive and collaborative work environment., • Develop and implement operational strategies to achieve sales targets, maximize profitability, and drive business growth., • Monitor and manage stock levels of coffee beans, supplies, and merchandise, placing orders as necessary to maintain product availability., • Maintain strict adherence to health and safety regulations, ensuring a clean and hygienic work environment., • Uphold the quality and consistency of coffee preparation, ensuring adherence to company standards and providing guidance to the team., • Organize and coordinate special events, promotions, and marketing initiatives to drive customer engagement and increase sales., • Stay up-to-date with industry trends, new brewing techniques, and emerging coffee products, and share knowledge with the team. Requirements: • Previous experience in the specialty coffee industry or a similar managerial role is essential, demonstrating a deep understanding of specialty coffee and its culture., • Passion for specialty coffee with a strong knowledge of brewing techniques, coffee origins, and flavour profiles., • Proficiency in espresso extraction, including grind adjustment, dosing, and tamping techniques., • Skill in creating and pouring latte art designs, showcasing attention to detail and craftsmanship., • Proven leadership abilities with a track record of effectively managing and developing a team., • Exceptional customer service skills with a friendly and approachable demeanour., • Excellent organizational and time management skills, with the ability to multitask in a fast-paced environment., • Strong problem-solving abilities and the capacity to make sound decisions under pressure., • Knowledge of inventory management, point-of-sale systems, and business operations., • Flexible availability, including weekends and holidays., • A positive attitude, a willingness to learn, and a strong commitment to teamwork., • Food handling certification and knowledge of health and safety regulations is a plus.

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  • Sales Advisor
    Sales Advisor
    2 months ago
    £1000–£1200 monthly
    Part-time
    Surbiton

    About Kroovel Kroovel is a leading UK luxury transport provider delivering premium limo hire, chauffeur services, sports car rental, airport transfers nationwide. We work with private clients, events, corporate travellers, and VIP customers who expect exceptional service and attention to detail. As we continue to grow, we’re looking for a confident, results-driven Sales Advisor to help customers plan and book limousines and sports cars. The Role 1. You will be the first point of contact for new enquiries, helping customers choose the right vehicle service for weddings, proms, corporate events, airport transfers, and special occasions., 2. This is a consultative sales role focused on delivering premium experiences, not hard selling., 3. Responsibilities, 4. Respond to inbound calls, emails and website enquiries, 5. Convert leads into confirmed bookings, 6. Recommend suitable limo, chauffeur, sports car, yacht or aircraft options, 7. Prepare quotes and manage bookings in CRM, 8. Upsell premium packages and add-on services, 9. Maintain excellent customer relationships, 10. Coordinate with operations and fleet teams Requirements 1. Previous sales or customer service experience, 2. Confident communicator with strong closing skills, 3. Professional, polished and customer-focused, 4. Organised and target driven, 5. Comfortable using CRM and booking systems, 6. Interest in luxury travel or automotive industry preferred What We Offer 1. Competitive salary + commission/bonus, 2. Performance incentives, 3. Career progression in a fast-growing luxury brand, 4. Friendly, supportive team, 5. Exposure to high-end clients and events Why Join Kroovel? Work with one of the UK’s fastest-growing luxury mobility companies. From chauffeur-driven limousine hire to Self Drive Sports Car, you’ll help create unforgettable journeys for our clients every day. How to Apply Send your CV and a short cover letter today. Learn more about us at Kroovel Ltd Kroovel Ltd is an equal opportunities employer. Job Types: Full-time, Part-time Work Location: In person

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