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Fun, rewarding and with the opportunity to develop and grow your career. That's life with L&C Mortgages, the UK's leading fee free mortgage and protection broker with over 160 awards to its name. Join us and you'll be part of a business that takes your progress seriously and wants you to enjoy being part of the L&C family. From ‘The Extra Mile' colleague nominations – recognising those who go above and beyond, your birthday off and our fabulous Perkbox membership, this is a place that really gives back on the effort you put in. Right now, we are seeking a data-driven Digital Conversion Executive to join our Marketing team and help optimise the performance of our digital channels. This role will focus on improving customer journeys and conversion rates across our website and email campaigns through testing, insight and continuous optimisation. You'll collaborate closely with the Head of Digital Marketing and wider teams to deliver a CRO roadmap that drives measurable improvements in performance and customer engagement. The role As a Digital Conversion Executive, you'll support the development and delivery of our conversion rate optimisation (CRO) programme. You'll generate and test ideas to improve website and campaign performance, designing and coordinating A/B and multivariate tests that help the business achieve its lead generation and strategic objectives. You'll analyse website performance using tools such as Google Analytics, turning data into insights that inform testing opportunities and optimisation initiatives. You'll be involved with creating wireframes for test ideas, defining success metrics and working with developers or digital agency partners to implement and launch experiments. You'll also monitor live tests, troubleshoot issues and build clear performance reports and dashboards for stakeholders. Alongside this, you'll work with the partnerships team to optimise partner journeys, support personalised website experiences and help ensure digital content remains accurate, compliant and on brand. Tools you'll work with: Google Analytics, Looker Studio, Google Tag Manager, CMS platforms and A/B testing tools. About you You'll have at least two years' experience in a digital marketing, CRO or performance-focused role, with a strong analytical mindset and a passion for improving digital experiences through data and experimentation. You should be confident using analytics and reporting tools such as Google Analytics and Looker Studio, and have experience designing and analysing A/B or multivariate tests. Experience implementing website tracking using Google Tag Manager, working with CMS platforms, and a basic understanding of HTML, CSS and JavaScript will also be important. You'll be highly organised and comfortable managing multiple workstreams while working to tight deadlines. Strong communication and stakeholder management skills are essential, along with the ability to translate data into clear insights and recommendations. Experience working in financial services or another regulated industry would be beneficial, as would experience with UAT, QA processes or tools such as Webflow. Most importantly, you'll be detail-oriented, proactive and focused on delivering high-quality work and positive customer outcomes. This role may also suit candidates with experience as a CRO Executive, Digital Optimisation Executive, Performance Marketing Executive or Digital Marketing Analyst . Why join L&C? We care about our customers, but our employees are what make the magic happen. We're always ready to listen and do what we can to make L&C even better for those receiving and providing our services, so working with us means being part of an environment of respect and equity. We're entering an exciting period and it's a great time to join us, we're already the UK's No.1 online mortgage broker but we don't want to stop there. Joining L&C means: 24 days starting annual leave, plus your birthday & bank holidays off non inclusive of your holiday allowance Perkbox benefits hub (comprehensive discounts, perks & wellbeing support) Buy Holiday scheme Company pension & Death in Service cover Employee assistance & wellbeing programmes Annual Summer & Winter parties and team led social events …and much more! At London & Country Mortgages, we are committed to fostering a recruitment and selection process that is inherently diverse and inclusive. We believe in the strength that comes from a variety of perspectives, backgrounds, and experiences, and we actively seek to create an environment where individuals from all walks of life feel welcome and valued. Our commitment to diversity and inclusion is not just a goal; it is a fundamental part of our organisational culture, driving us to continuously enhance our practices to ensure that every candidate has an equal opportunity to contribute and thrive within our community. FCA Certification Regime & Conduct Rules L&C is authorised and regulated by the FCA and is classified as an Enhanced Firm under the Senior Manager's and Certification Regime (SM&CR). This role is subject to the 6 FCA Conduct rules and you will be expected to adhere to them at all times. (See below). Any confirmed breaches of the Conduct Rules will be reported to the FCA annually. Should you apply for a Certified role in another financial services firm then L&C may be required to disclose this information in a Regulatory Reference request. You must act with integrity You must act with due care, skill, and diligence You must be open and cooperative with the FCA, the PRA and other regulators You must pay due regard to the interests of customers and treat them fairly You must observe proper standards of market conduct You must act to deliver good outcomes for retail customersc272c101-f45c-4783-b4a0-50ad222b87c0

We are hiring a Customer Success Manager to own the success and growth. Proven customer success or account management experience in a B2B SaaS environment. Own a portfolio of enterprise client accounts as their primary success partner.

With strong enterprise traction and a growing customer base, the company is now hiring a Customer Success Manager to work closely with the CCO and Founder. Remote Customer Success Manager. Monitor customer health, mitigate risk, and ensure high retention across the customer base.

Putting the customer at the heart of everything you do, and helping them extract the maximum value from the product and service.

An exciting opportunity for a commercially driven Customer Success Manager to lead retention and growth across an enterprise customer base. Customer Success Manager / London, UK. Strong understanding of Customer Success, SaaS, and Information Security, with the ability to align technical solutions t

Senior Customer Success Manager / Customer Success Manager. Customer Success evolves as the company scales. Leading strategic conversations and QBRs with senior stakeholders.

Account Management, Customer Success, or Client Services, preferably in B2B SaaS and/or Digital Marketing & Ecommerce. Serve as the main point of contact for a portfolio of mid-to-enterprise level customers. Own the customer relationship from onboarding through renewal.

Long-standing ABR client, we’ve partnered closely to build out their Customer Success and Support functions from the ground up. Background in Customer Success, Solutions, Implementation or Technical Account Management. Voice AI customers, working hands-on to get complex environments live quickly a

As our Senior Customer Business Manager, you'll lead the commercial relationship with one of Premier Foods' most significant Foodservice partners-Brakes/Sysco. This senior role has full P&L ownership and is pivotal in shaping sustainable, long-term success for both Premier Foods and our customer

We're hiring a Customer Success Manager / Inside Sales to support and grow relationships with our customers in a fast-paced, high-growth startup environment. Gain hands-on experience across customer success and sales. B2B SaaS or services (customer success, account management, or sales).

We're hiring a Customer Success Manager / Inside Sales to support and grow relationships with our customers in a fast-paced, high-growth startup environment. B2B SaaS or services (customer success, account management, or sales). Gain hands-on experience across customer success and sales.

Immersive is hiring! Could you be our next Senior Customer Success Manager? We’re looking for an experienced, proactive and value-driven individual to join our established Customer Experience team in the UK as a Senior Customer Success Manager, primarily working with our UK Defence clients. With c

As a Solution Customer Success Manager (S-CSM), you will act as a trusted advisor, maximizing customer lifetime value by delivering solution area expertise to customer executives and their line of business while accelerating near term value delivery via the rapid adoption and consumption of solution

Senior Manager, Customer Success - EMEA. Stephanie Richardson, Senior Manager of Customer Success. Customer Success Manager (Paid Search, PPC, Google Ads).

Senior Technical Program Manager, Customer Engagement, Applied AI. As a Technical Program Manager, you will be the primary delivery Directly Responsible Individual (DRI) across multiple customers, and the orchestrator of delivery pods that span Product, Development, Go-to-Market (GTM), Partner and C

We are seeking an experienced, self-motivated, and passionate Customer Success Manager to own the critical journey from contract signature to full rollout for our most strategic EU clients. This role requires diving deep into customer needs to identify barriers to adoption, establishing success metr

A Senior CSE will liaise internally with Darktrace Customer Success Managers, Renewals Managers, Analysts, Operations Engineers, and Sales members to ensure customer needs are met and to sustain consistent renewal and growth of customer accounts. The Senior Customer Success Engineer (Sr. Responsibil

Translate customer business goals into structured Success Plans with milestones, owners, timelines, and measurable outcomes. Customer Success, Technical Account Management, or enterprise software consulting. Strong analytical and commercial acumen – able to connect SaaS metrics to customer outcome

A global analytics company in the United Kingdom is seeking a Customer Success Manager to maximize customer value from their products. The successful candidate will drive customer engagement and retention while collaborating with cross-functional teams. Ideal applicants will have experience in custo

First dedicated Customer Success hire, offering full ownership of the post‑sale function and the opportunity to shape how Customer Success is delivered day‑to‑day. Minimum 4+ years’ experience in a Customer Success, Account Management, or commercially focused client‑facing role within a B2

A global health and wellbeing provider is seeking a Customer Success Manager to drive strategic partnerships and enhance client relationships. Ideal candidates will have over 3 years in account management or customer success, with a strong consultative approach.

Develop and execute tailored success plans aligned with each customer’s strategic objectives. Customer Success, Account Management, or Consulting within enterprise software / SaaS. Familiarity with customer success frameworks, methodologies, and tools.

The role of the Customer Success Manager is to build long-term, sustainable relationships with our clients, ensuring their success with our products and services. Oversee customer accounts and work with the Business Development Managers to ensure timely renewal of contracts, upselling and cross‑se

A leading real estate services provider is hiring a Customer Success Manager to handle remote implementations in London and Norfolk, UK. The ideal candidate will exhibit exceptional relationship skills, technical proficiency, and project management excellence to drive successful outcomes and long-te

Our Customer Success Managers work directly with customers to improve their overall user experience with Workday. Developing success plans for customers that outline their critical success factors, metrics for success, potential issues, and provide recommendations. Customer Success is a key role to

A leading renewable solutions company in the UK is seeking a Customer Success Specialist to join their dynamic team.

A leading marketing technology firm in Greater London is looking for a Customer Success Manager to manage client relationships and drive value from the Optimove platform. The successful candidate will work in a hybrid model, spending three days a week in the London office.

Customer-centric means our customers are at the heart of everything. Own the customer onboarding journey, ensuring clear success criteria, timelines, and risk mitigation checkpoints. These values keep us motivated to deliver the best for our customers and each other, every single day.

CMG is seeking a self‑motivated Customer Success Manager (CSM) to join our dynamic and fast‑growing Customer Success team. Customer Success, Sales, Account Management, or similar) with a strong track record of building relationships and delivering value to customers. The Customer Success group a

VitalSource®, is hiring a Customer Success Manager to contribute to our International Customer Success - supporting Institutions and Resellers team located in Milton Keynes, United Kingdom. Step into a high-impact role with the Customer Success team, where you won’t just support customers — you

A fast-growing technology company in London is seeking an Enterprise Customer Success Manager to manage top-tier enterprise accounts. You will leverage your strong analytical skills to drive customer growth and satisfaction, ensuring the successful adoption of new features while collaborating across

Senior Customer Success Manager – B2B FinOps Platform. This is a senior, hands-on Customer Success Manager role. Senior Customer Success Manager (12 month ftc).

As part of continuing to develop our successful UK operations and fuel our growth, we are seeking a driven Customer Success Manager to join our existing Hypergrowth Segment. As a Customer Success Manager, you will delve deep to understand the key business, operational and technical challenges each c

Founding Senior Customer Success Manager. You will act as the primary point of contact for customers post‑sale, owning the full customer lifecycle from implementation through ongoing success. Own all aspects of customer implementation, onboarding, and ongoing support for enterprise customers.

A leading digital experience company in Greater London is seeking a dynamic Senior Customer Success Manager to join the Opal team. Candidates should have over 5 years in customer success, excellent communication skills, and a passion for AI. In this innovative role, you will empower strategic custom

A dynamic technology firm in Greater London seeks a Customer Success Manager to enhance customer retention and drive account growth. The ideal candidate has significant experience in customer success, particularly in B2B SaaS within the insurance sector, and possesses strong skills in stakeholder en

The Customer Success Manager (CSM) is responsible for ensuring customer satisfaction, retention, and expansion. Navigating the position: Customer Success Manager. Customer Success Manager (Fixed Term Contract).

Our Customer Success Managers play a crucial role in helping our customers achieve their key aims and priorities using the Force24 platform. Customer Success Manager - 12-Month Maternity Cover. Customer Success Manager - IT Technology/Cloud.

The Senior Customer Success Manager is required to ensure Cognigy’s customers feel supported and guided through their journey with implementing Cognigy’s products and to ensure their expected outcomes are delivered with further expansion also achieved. Senior Customer Success Manager. At least 5

We are looking for an addition to our Customer Success team to be a trusted partner to some of the world’s most ambitious advertisers! As a Senior Customer Success Manager at Smartly, you'll take ownership of our global customers from the first week, give consultative advice, scope and drive long-

A rapidly growing AI company in Greater London is seeking a Customer Success Manager. This role involves managing the entire customer journey by acting as a trusted advisor and driving adoption of digital solutions with high-value customers. This is an onsite role in London three days a week, emphas

As the Senior Customer Marketing Manager, you will be responsible for deepening engagement and relationships with our customers and turning brand neutrals into brand advocates that builds credibility, helps us build customer‑centric solutions and enhances Perk’s position in the marketplace. Main

Customer Success Manager | eCommerce / Fashion Tech Start-up. I'm working with a high-growth, founder-led business redefining how premium and luxury brands engage customers online. Commerce, logistics, and customer experience.