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  • Team Supervisor
    Team Supervisor
    hace 1 mes
    £13.5–£16.5 por hora
    Jornada completa
    London

    Responsibilities Team Supervisor – Greek Restaurant (NONÓS) Location: London Salary: £13.50 – £16.50 per hour (including holiday pay) Hours: Monday – Sunday, 1 day off per week Opening Hours: 08:00 – 23:00 Role Overview NONÓS is a busy Greek restaurant looking for an experienced and confident Team Supervisor to lead our front-of-house team. This is a hands-on role, ideal for someone who can lead by example, maintain high service standards, and deliver authentic Greek hospitality. Key Responsibilities - Supervise and support the FOH team during daily service - Lead shifts and ensure smooth restaurant operations - Deliver excellent customer service and handle guest feedback - Train, motivate, and support team members - Ensure cleanliness, health & safety, and company procedures are followed - Work closely with kitchen and management teams Requirements - Previous supervisor or senior FOH experience in hospitality - Greek speaking is essential - Strong leadership and communication skills - Ability to work under pressure in a fast-paced environment - Flexible availability including evenings and weekends What We Offer - Competitive hourly rate - Stable full-time hours - Opportunity to grow within a successful restaurant group - Supportive and professional working environment Join NONÓS and be part of a passionate team delivering true Greek hospitality.

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  • Senior Maintenance Technician
    Senior Maintenance Technician
    hace 8 horas
    Jornada completa
    London

    Citadines South Kensington London is seeking a confident Senior Maintenance Technician to become part of our Team. Our properties operate 24/7; therefore, the department works on an early or late shift, on a rotating basis. You will report to the Residence Manager, supporting towards providing our guests with memorable experiences of the city. The Senior Maintenance Technician will be responsible for the smooth running of the Maintenance Team, implementing effective preventative and routine maintenance inspections under the guidance of the Residence Manager. As our Senior Maintenance Technician, you will be responsible for: Implementing all policies, standards and procedures for Water Hygiene, Energy Conservation and Control, Fire Prevention and other Safety Programmes, and Effective Preventative and Routine Maintenance Inspections Maintaining and repairing all mechanical service pumps, valves, boilers, calorifiers, AHU and auxiliary plant Maintaining and repairing heating, ventilation and air conditioning equipment as directed Attending fire alarm calls and acting as part of a fire fighting team leader in conjunction with the Duty Manager Accurately recording work, stock levels, shift activities, in the appropriate logs and reporting to senior management when require Being responsible for external contractors visiting site for PPM or reactive works and reporting back to the Residence Manager daily of progress or works complete Effectively dealing with guest requests in a timely and efficient manner, communicating with other departments when necessary To be successful in the role of Senior Maintenance Technician, we require: At least 2 years experience in a supervisory role within Maintenance Good knowledge of basic electrical, plumbing and carpentry Good understanding of general Health & Safety and fire safety Creativity and confidence to find solutions to everyday challenges Clear understanding of a propertie's key plant equipment and functions A good command of English is essential, a second language is advantageous This is your opportunity to be part of our team as a Senior Maintenance Technician. We focus on your professional and personal development, and we offer: Genuine career opportunities within our business Valuable on the job training, along with access to our digital online learning platform and numerous other learning and development opportunities A travel allowance for every day you work to contribute to your commuting cost A PERKBOX subscription with benefits, retail discounts and savings available from your first day Employee Assistance Programme Refer a Friend bonus Employee Recognition Awards Ceremony and company team parties Once you pass your probation, a special staff rate when staying in our European properties Staff incentives when you and your team perform (If relocating) 30 days of relocation accommodation within one of our properties, whilst you find permanent lodging About Us Citadines is a brand of The Ascott Limited. At The Ascott Limited, we embrace diversity, equity, and inclusion, welcoming applicants of all backgrounds to create a supportive and thriving workplace where everyone can contribute their unique perspectives. A trusted hospitality company, Ascott’s presence extends across Asia Pacific, Central Asia, Europe, the Middle East, Africa, and the USA. Its diversified accommodation offerings span serviced residences, coliving properties, hotels and independent senior living apartments. Ascott's award-winning hospitality brands include Ascott, Citadines, lyf, Oakwood, Somerset, The Crest Collection, The Unlimited Collection, Fox, Harris, POP!, Preference, Quest, Vertu and Yello. Through Ascott Star Rewards (ASR), Ascott’s loyalty programme, members enjoy exclusive privileges and offers at participating properties. Trading as: Citadines by The Ascott Limited Required skills: Time Management, Multitasking, Organisation Skills, Attention to Detail, Technical Skills, Customer Focus, Team Work, Communication Skills, Problem Solving

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  • Senior Receptionist
    Senior Receptionist
    hace 5 días
    £17–£17.5 por hora
    Jornada completa
    London

    Senior Receptionist - Gymkhana Salary - Up to £17.50ph Schedule - Full Time Experience - Previous experience as a Senior receptionist within a Michelin star restaurant or Fine dinning Gymkhana are seeking a Senior Receptionist to join their team. The successful candidate will be friendly, personable and passionate about all things food and drink. This is a fantastic opportunity for an experienced Senior Receptionist looking for a new role in an award winning, critically acclaimed group. The Restaurant Operating in Mayfair for over a decade, Gymkhana is inspired by the bars, social, sports, and members’ clubs of the British Raj in India. It serves contemporary Indian cuisine using seasonal British ingredients, with a strong focus on the tandoori oven. Since its opening in 2013, Gymkhana has garnered numerous accolades, including its first Michelin star and, in 2024, a second Michelin star, making it the first Indian restaurant in London to hold two.The restaurant was also named Restaurant of the Year by Restaurant Magazine and BMW Square Meal in 2014. As Giles Coren of The Times remarked, "Gymkhana is the best restaurant I have ever been to." The Position We're looking for an experienced Senior Receptionist to ensure a welcoming and engaging first impression, and an exceptional guest experience. You will be delivering Michelin Star standards and ensuring a seamless journey for our guests from start to finish. If you have experience in the following, then we want to hear from you: Welcoming and interacting with our guests in a professional and friendly manner, building rapport to encourage their repeat custom; Effectively managing reservations and walk-ins to maximise covers during service; Handling face to face, telephone and email queries in a polite, professional and diplomatic manner.

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  • Recepcionist
    Recepcionist
    hace 6 días
    Jornada completa
    London

    Citadines Trafalgar Square is seeking a confident Receptionist to become part of our Front Office Team. Our properties operate 24/7; therefore, the department works on an early (7am-3.30pm) or late (3pm-11.30pm) shift basis. Night shifts are also available and required on occasion. You will report to the Front Office Manager, supporting towards providing our guests with unique experiences and offerings to Live, Work and Play in infinite ways. Designed for the love of cities, Citadines offer travellers the comfort of a serviced residence and the flexibility of a hotel. A Receptionist will be responsible for: Offering a warm welcome and departure experience to our guests, managing expectations by constantly seeking opportunities to personalise their needs, travel purposes, plans, etc Taking initiative in accommodating the customers’ needs in a resourceful manner Being pro-active in the learning and development of administrative tasks, procedures, processes and standards and ensure correct practice Ensuring that all shift tasks are carried out according to the required standard and take responsibility in providing full handovers to all relevant parties/shifts. To be successful in the role of Receptionist, we require: Excellent guest engagement skills Ability to bring the guest experience to life throughout the hotel Willingness to learn and work with IT systems quickly Ability to communicate and organise yourself in line with different guest expectations A good command of English is essential, a second language is advantageous This is your opportunity to be part of our team as a Receptionist. We focus on your professional and personal development, and we offer: Genuine career opportunities within our business Valuable on the job training, along with access to our digital online learning platform and numerous other learning and development opportunities A travel allowance for every day you work to contribute to your commuting cost A PERKBOX subscription with benefits, retail discounts and savings available from your first day Employee Assistance Programme Refer a Friend bonus Employee Recognition Awards Ceremony and company team parties Once you pass your probation, a special staff rate when staying in our European properties Staff incentives when you and your team perform (If relocating) 30 days of relocation accommodation within one of our properties, whilst you find permanent lodging About Us Citadines is a brand of The Ascott Limited. At The Ascott Limited, we embrace diversity, equity, and inclusion, welcoming applicants of all backgrounds to create a supportive and thriving workplace where everyone can contribute their unique perspectives. A trusted hospitality company, Ascott’s presence extends across Asia Pacific, Central Asia, Europe, the Middle East, Africa, and the USA. Its diversified accommodation offerings span serviced residences, coliving properties, hotels and independent senior living apartments. Ascott's award-winning hospitality brands include Ascott, Citadines, lyf, Oakwood, Somerset, The Crest Collection, The Unlimited Collection, Fox, Harris, POP!, Preference, Quest, Vertu and Yello. Through Ascott Star Rewards (ASR), Ascott’s loyalty programme, members enjoy exclusive privileges and offers at participating properties. Trading as: Citadines by The Ascott Limited Required skills: Time Management, Customer Focused, Customer Service, Multitasking, Organisation Skills, Attention to Detail, Team Work, Communication Skills, Problem Solving • £26248.00 per annum

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  • Business Development Executive
    Business Development Executive
    hace 7 días
    £41000–£43700 anual
    Jornada completa
    London

    Business Development Executive Company: YF GSIR LTD (Yifang Franchise – Holborn) Location: 150 Grays Inn Road, London, WC1X 8AX SOC Code: 3554 Employment Type: Full-time, Permanent Working Hours: 37.5 hours per week Salary: £41,700 – £43,000 per annum Role Overview YF GSIR LTD operates the official franchise of Yifang in Holborn, London. Yifang is an internationally recognised Taiwanese bubble tea brand known for its premium ingredients, authentic fruit teas, brown sugar pearl milk, and seasonal beverages. The Business Development Executive (BDE) will play a strategic and commercially driven role in expanding the Company’s market presence, increasing revenue streams, and strengthening brand positioning within Central London and surrounding areas. The role focuses on partnership development, local market expansion, corporate sales, promotional campaigns, and brand engagement to ensure sustained commercial growth while maintaining the brand’s premium positioning. The successful candidate will be responsible for identifying growth opportunities, developing structured business strategies, building long-term partnerships, and supporting the commercial success of the Holborn franchise in a competitive hospitality and beverage market. Key Responsibilities Business Growth & Commercial Development • Identify and develop new revenue streams, including corporate catering, bulk orders, event partnerships, and delivery platform optimisation., • Establish and manage B2B partnerships with local offices, universities, retailers, and event organisers within the Holborn and Central London area., • Develop proposals, negotiate commercial terms, and manage partnership agreements to secure sustainable business growth., • Analyse local market trends, competitor activity, and customer behaviour to inform commercial strategies., • Support franchise expansion initiatives where applicable, including feasibility research and location analysis. Brand Development & Market Engagement • Promote Yifang’s premium Taiwanese brand identity, highlighting its use of high-quality teas, fresh fruit ingredients, and signature Brown Sugar Pearl Milk., • Plan and coordinate seasonal promotions aligned with Yifang’s limited-edition drink launches., • Build relationships with local communities, student groups, and corporate networks to increase brand visibility., • Organise in-store promotional events, sampling campaigns, and collaborative marketing initiatives. Digital & Delivery Channel Optimisation • Manage and optimise performance across online delivery platforms (e.g., Uber Eats, Deliveroo) to maximise visibility and conversion., • Coordinate digital marketing campaigns, including social media promotions and location-based advertising., • Monitor sales data, customer feedback, and performance metrics to refine commercial strategies., • Prepare analytical performance reports to support decision-making by senior management. Operational & Strategic Coordination • Work closely with store management to align promotional activities with operational capacity and stock availability., • Ensure commercial initiatives are consistent with franchise brand standards and guidelines., • Support the development of structured growth plans, revenue forecasts, and budget planning., • Contribute to improving customer retention strategies and loyalty programme initiatives. Skills, Qualifications & Experience • Bachelor’s degree in Business Management, Marketing, Hospitality Management, or a related field., • Proven experience in business development, sales, hospitality growth, or commercial strategy roles., • Strong understanding of the UK food & beverage or quick-service restaurant market., • Experience managing partnerships, corporate accounts, or local area marketing initiatives., • Analytical mindset with the ability to interpret sales data and market trends., • Excellent negotiation, presentation, and relationship-building skills., • Proactive, commercially driven, and capable of working independently in a fast-paced retail environment. Benefits • Competitive salary: £41,700 – £43,000 per annum, • 28 days’ paid annual leave (including bank holidays), • Performance-related growth opportunities, • Long-term career progression within an internationally recognised bubble tea brand, • Opportunity to contribute directly to the commercial expansion of a premium Taiwanese beverage franchise in Central London

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  • Sales Manager
    Sales Manager
    hace 6 días
    Jornada completa
    London

    We are seeking an experienced and confident Sales Manager to become part of our Team at The Ascott Hospitality UK. Please note this position is on a one year fixed term contract. You will report to the Director of Sales, managing a portfolio of accounts and maintaining relationships with new businesses and established clients, to support the wider business targets. As Sales Manager you will be responsible for: Independently managing and growing a portfolio of targeted relocation and serviced apartments, booking agency accounts to achieve the maximum market share and profitability from those accounts, by implementing a detailed account management process Organising and implementing regular client activities to cement the relationship with existing accounts, in accordance with the set objectives Maintaining current knowledge of the economic environment using competitive intelligence Acting as a sales champion to initiate a sales plan and ensuring your targeted property achieves total room revenue Complying with sales and price policy defined by the group when making proposals in order to promote the high profit price scales Working with Revenue team, Residents Managers and Sales team to identify the needs for Ascott UK, and confidentially proposing and communicating the solutions to the team Being an active and strong advocate in the wider commercial function of the business, identifying new client opportunities, participating in client pitches and promoting the Ascott Hospitality by attending tradeshows, events and networking opportunities Supporting and undertaking projects to drive new business opportunities (RFP, Trade Shows, Sales Campaigns, Sales Trips) Proactively identifying, targeting and winning new accounts for the Ascott properties via a structured pipeline process Completing monthly sales reports and ensuring the sales management system is updated correctly to comply with procedures. To be successful in the role of Sales Manager, we require: At least 3 years experience within a Sales environment A degree in Hospitality, Business or International Business Excellent organisational and time management skills Proven communication and negotiation skills This is your opportunity to be part of our team as a Sales Manager. We focus on your professional and personal development, and we offer: Genuine career opportunities within our business Valuable on the job training, along with access to our digital online learning platform and numerous other learning and development opportunities A travel allowance for every day you work to contribute to your commuting cost A PERKBOX subscription with benefits, retail discounts and savings available from your first day Employee Assistance Programme Refer a Friend bonus Employee Recognition Awards Ceremony and company team parties Once you pass your probation, a special staff rate when staying in our European properties Staff incentives when you and your team perform (If relocating) 30 days of relocation accommodation within one of our properties, whilst you find permanent lodging About Us At The Ascott Limited, we embrace diversity, equity, and inclusion, welcoming applicants of all backgrounds to create a supportive and thriving workplace where everyone can contribute their unique perspectives. A trusted hospitality company, Ascott’s presence extends across Asia Pacific, Central Asia, Europe, the Middle East, Africa, and the USA. Its diversified accommodation offerings span serviced residences, coliving properties, hotels and independent senior living apartments. Ascott's award-winning hospitality brands include Ascott, Citadines, lyf, Oakwood, Somerset, The Crest Collection, The Unlimited Collection, Fox, Harris, POP!, Preference, Quest, Vertu and Yello. Through Ascott Star Rewards (ASR), Ascott’s loyalty programme, members enjoy exclusive privileges and offers at participating properties. Required skills: Time Management, Decision Making, Customer Service, Multitasking, Organisation Skills, Attention to Detail, Sales, Customer Focus, Communication Skills, Problem Solving

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  • Graduate Sales Scheme
    Graduate Sales Scheme
    hace 16 días
    £23000 anual
    Jornada completa
    London

    We are offering an exciting opportunity for hungry and driven unemployed graduates to join our Graduate Sales Scheme. This is a 12-month accredited sales development program that is designed to give you a solid foundation in sales science, customer engagement, and business development, preparing you for a rewarding career in sales with unlimited earning potential. As part of our program, you will receive structured training, coaching, mentorship, and 1-2-1 support experience, progressing towards becoming a confident and high-performing Sales Executive. What You’ll Be Doing Undertake a structured 12-month sales training and development program covering: Sales science and psychology Consultative selling and negotiation skills Customer relationship management Market analysis and business strategy Shadow senior sales professionals to gain real-world client experience. Build and manage your own pipeline of prospects and accounts. Drive revenue growth through lead generation, prospecting, and closing deals. Collaborate with marketing, product, and customer success teams to deliver value to clients. Track and report on sales activity, pipeline, and performance metrics. Progression By the end of the 12-month scheme, successful graduates will be fully equipped to take on senior sales responsibilities, with earnings potential significantly increasing through salaries, commissions, bonuses, and career advancement. What We Offer After 12 Months Minimum £35,000 base salary with uncapped commission and performance bonuses. Comprehensive advanced vocational sales training program and personal development workshops. Regular mentoring and coaching from senior leadership. Clear progression pathway into Sales Executive / Business Development Manager roles upon successful completion of the program. A collaborative, energetic, and supportive team culture.

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  • Retail Sales Assistant
    Retail Sales Assistant
    hace 19 días
    £12.21–£13.5 por hora
    Jornada completa
    London

    Camden Tea Bar – Camden Market, London Full-time and Part-time Positions Available Camden Tea Bar is a highly respected independent tea specialist located in Camden Market, with over 2,000 five-star Google reviews and recognition in the Top 10% of cafés worldwide on TripAdvisor. Our reputation has been built over many years by a team of professional, knowledgeable, and genuinely customer-focused staff. Customers regularly return not just for our teas, but for the quality of service, conversation, and expertise they receive. We are now strengthening our team and are looking for reliable, professional individuals who are seeking a stable, long-term role within a respected independent business, with opportunities to grow as the business expands. This role is suited to someone who takes pride in their work, values customer relationships, and wants to develop specialist product knowledge. The Role: This is a customer-focused specialist retail role. Your primary responsibility is to create a welcoming, professional, and engaging experience for every customer. You will: • Welcome customers warmly and professionally, • Build genuine rapport and guide customers to suitable teas, • Develop strong knowledge of our teas and products through structured training, • Prepare and serve teas to a consistently high standard, • Maintain excellent shop presentation and organisation, • Handle sales, stock, and daily shop responsibilities with care and accuracy Who This Role Is Best Suited For: We are looking for individuals who are seeking a long-term, stable position, not a temporary or short-term role. The ideal candidate will be: • Professional, reliable, and consistent, • Naturally friendly and confident with customers, • Calm, mature, and responsible, • Genuinely interested in developing product knowledge and expertise, • Someone who takes pride in doing their job well, • Specialty retail, • Hospitality, • Independent shops, • Cafés or coffee shops, • Customer-focused environments Minimum 2 years of customer-facing experience preferred. Tea knowledge is not required initially. Full training will be provided. Training and Development: We provide structured, ongoing training to help you develop specialist tea knowledge and confidence in guiding customers. Our team are trusted advisors to customers, not just sales assistants. You will develop valuable skills in: • Customer engagement and communication, • Specialist product knowledge, • Professional retail standards, • Responsibility and ownership within the business Growth & Long-Term Opportunities: We are an expanding independent business and are committed to promoting from within. As the business grows, there will be opportunities to progress into roles such as: • Senior Tearista, • Supervisor, • Assistant Manager, • Management roles in future locations We are looking for individuals who want to be part of that journey. Our Expectations: Our reputation is built on consistency, professionalism, and care. Every team member is expected to: • Take pride in their work, • Maintain high standards of professionalism, • Contribute positively to the team environment Why Work at Camden Tea Bar: • Join a highly respected, established independent business, • Stable, long-term role with progression opportunities, • Structured training and specialist knowledge development, • Supportive and professional working environment, • Be part of a business with an exceptional reputation

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  • Business Development Manager
    Business Development Manager
    hace 1 mes
    £35000–£40000 anual
    Jornada completa
    West Drayton

    Yiewsley Food Centre is a well-established retail business serving the local community with a wide range of high-quality fresh fruits, groceries, and halal meat products. With a growing and diverse customer base, we are entering an exciting phase of expansion and are looking to strengthen our management team to support continued growth and market development. We are seeking an experienced and motivated Business Development Manager to drive growth, expand market reach, and identify new commercial opportunities for Yiewsley Food Centre. The successful candidate will play a key role in shaping business strategy, improving sales performance, and supporting long-term expansion plans, including new products, partnerships, and potential new outlets. Key Responsibilities • Identify and develop new business opportunities to increase revenue and market presence, • Create and implement effective business development and sales strategies, • Analyse market trends, customer demand, and competitor activity, • Build and maintain strong relationships with suppliers, partners, and key stakeholders, • Support the development of new product lines and services, including culturally relevant offerings, • Work closely with senior management to support growth plans and operational improvements, • Prepare business reports, forecasts, and performance updates, • Proven experience in a Business Development, Sales, or Commercial Management role, • Strong understanding of retail or food-related sectors (desirable), • Excellent communication, negotiation, and relationship-building skills, • Strategic thinker with strong analytical and problem-solving abilities, • Ability to work independently and manage multiple priorities, • Proficient in Microsoft Office and basic business reporting tools, • Knowledge of UK retail compliance and market regulations is an advantage What We Offer • Competitive salary (£35,000 – £40,000 DOE), • Stable full-time role with long-term growth potential, • Opportunity to play a key role in a growing community-focused business, • Supportive and inclusive working environment How to Apply Please send your CV and a brief cover letter outlining your suitability for the role.

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  • Marketing and Commercial Manager
    Marketing and Commercial Manager
    hace 1 mes
    £39000–£40000 anual
    Jornada completa
    Chigwell

    About the Company Timber Mate Carpentry Ltd is an established and growing carpentry and construction business delivering bespoke carpentry, joinery, and building services to residential and commercial clients across the UK. As the business continues to expand, there is a requirement for a senior marketing and commercial role to lead revenue growth, brand development, and client acquisition. Role Overview The Marketing and Commercial Manager will be responsible for developing and leading the company’s marketing and commercial strategy. This role will have overall responsibility for brand positioning, client acquisition, pricing strategy, and revenue growth, working closely with senior management to support the company’s long-term business objectives. Key Responsibilities 1. Develop and implement the company’s overall marketing and commercial strategy in line with business growth objectives., 2. Lead revenue generation initiatives, including client acquisition, pricing strategies, and market positioning., 3. Manage and control marketing budgets, ensuring effective allocation of resources and value for money., 4. Oversee digital marketing activity, including the company website, social media platforms, and online advertising., 5. Analyse market trends, competitor activity, and customer behaviour to identify new commercial opportunities., 6. Prepare commercial forecasts, performance reports, and recommendations for senior management., 7. Ensure consistent brand messaging across all marketing and promotional materials., 8. Manage and liaise with external marketing agencies, designers, and suppliers as required., 9. Support the development of long-term client relationships and repeat business. Person Specification Essential Requirements: 1. Proven experience in a senior marketing or commercial management role., 2. Strong understanding of marketing strategy, business development, and revenue growth., 3. Experience managing budgets, forecasts, and commercial performance., 4. Excellent communication, negotiation, and stakeholder management skills., 5. Ability to make strategic decisions and work independently at a senior level. Desirable Requirements: 1. Experience within the construction, carpentry, or building services sector., 2. Relevant qualification in Marketing, Business Management, or a related field. What We Offer 1. Competitive salary of £39,000–£40,000 per annum., 2. Full-time, permanent employment., 3. Senior-level role with responsibility for shaping the company’s commercial direction., 4. Opportunity to contribute directly to the growth and success of the business. How to Apply Interested candidates should submit their CV and a brief covering statement outlining their suitability for the role.

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  • Restaurant Manager
    Restaurant Manager
    hace 2 meses
    Jornada completa
    London

    About the job Vida Plena is an innovative hospitality group founded in Lisbon in 2018, dedicated to making our guests and team feel truly at home. We pride ourselves on delivering warm, blissful experiences, fostering a diverse and inclusive atmosphere, serving top-quality fresh food, and providing exceptional service. Our foundation is built on passion, respect, kindness, ambition, and modernity, alongside a commitment to joy, positive energy, and a laid-back approach to enjoying life's best moments. At Vida Plena, we embrace the true essence of hospitality while adhering to our core values, creating a fun, respectful, and loving environment for all. We are thrilled to take our much beloved, Dallas Burger, from Lisbon to London, and excited to search for an experienced and ambitious individual to help preserve the reasons why Dallas has become so special. ⭐️ The Role As a Restaurant Manager for Dallas Shoreditch, you will be responsible for overseeing the daily operations of the restaurant, ensuring an exceptional guest experience, and maintaining high service standards. You will lead and inspire a team, manage budgets, and ensure a successful entry to market. Since we have ambitious expansion plans, the ideal candidate will have the desire to grow with us on this journey. 📋Your Key Responsibilities 1. Operational Excellence & Guest Satisfaction • Maintain high service standards to ensure guests have a positive dining experience. We feel that the little details make the biggest of differences., • Address guest feedback promptly, engaging with customers to foster strong relationships and build long lasting loyalty., • Oversee restaurant opening and closing procedures, brand standard compliance, and food & beverage quality. 2. Team Leadership & Staff Development • Recruit, train, and motivate staff to work cohesively, ensuring a positive and growth-oriented work environment. It’s important for us to support and lift each other up., • Take the lead on training the team to ensure constant evolution of soft and hard skills, provide regular feedback to the team, and lead candidate selection., • Foster a culture of respect, ambition, and teamwork within the restaurant. 3. Financial & Budget Management • Manage budgets and targets by tracking revenue and expenses., • Optimise labor costs, implement upselling strategies, and adjust spending based on operational needs to enhance profitability. 4. Problem Solving & Crisis Management • Handle unforeseen challenges such as staffing shortages, supply chain disruptions, or customer complaints with effective problem-solving strategies., • Quickly assess and address operational issues to minimize disruptions and maintain smooth restaurant operations. 5. Health, Safety & Compliance • Ensure the restaurant complies with health, safety, and sanitation standards by monitoring HACCP protocols and enforcing hygiene practices., • Conduct regular audits to uphold regulatory requirements and ensure a safe environment for both staff and customers. 6. Collaboration & Best Practices • Work closely with HQ to share and implement best practices across all Vida Plena venues. We’re only better together!, • Maintain alignment with the company’s hospitality standards, cultural philosophy, and operational goals. ⚒️ What We Expect From You • Proven experience in a senior role in a similar restaurant., • Strong leadership; empathetic, and driven., • Ability to analyse financial reports and optimise budgets., • Excellent problem-solving and decision-making capabilities., • Deep understanding of health and safety regulations in the U.K market., • Experience in staff recruitment, training, and motivation., • Strong guest service and communication skills., • Ability to work in a fast-paced, dynamic environment., • Knowledge of restaurant POS systems and operational tools., • Passion for hospitality and commitment to providing outstanding service. 🚀 What You’ll Love About Working Here At Vida Plena, you’re not just taking a job - you’re joining a community that values joy, respect, and excellence. We foster a collaborative and inspiring workplace where your contributions make a real impact. If you’re ready to bring your passion and expertise to our team, we can’t wait to welcome you!

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