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Job Purpose: Ensure the our Express Parcels/ eCommerce clients Direct Sales Channel achieves its annual customer retention growth and new business targets revenue via the management of the direct sales team of 10. Through the effective deployment of the sales strategy, call cycle, business plans and commercial sales policies, whilst positively advocating and adhering to the our clients standards and core values. This will be achieved by leading and driving the development of 10 quality direct sales executives, engaging and inspiring, strong communication and sales coaching alongside close working relationships with all cross functional and central support teams, local and regional management. Key Responsibilities: - Set and communicate clear sales targets and performance expectations for the team. - Monitor individual and team performance, providing regular feedback and coaching. - Maintain and grow relationships with key accounts - Ensure the team are developing and passing on business to the relevant area of the business if the acount exceeds set revenue threshold (eg. Field Sales / Corporate) - Monitor sales metrics and create weekly reports for Head of Telesales & Admin to show progress. - Involved in the recruitment, training and management of the Direct Sales team. - Manage, coach and develop the team to ensure they exceed their targets via acquisition of New Business Revenue, Extra Business from existing customers , regains from previous traders and appointments booked for the Field sales team. - Ensure the team work exceed productivity KPIs. - Be the first point of escalation for customer queries / issues and work with support teams to ensure customer issues are resolved. - Proactively drive profit improvements via support with implementation of the GPI and supporting the team to manage ship to profile - Build and maintain a strong pipeline using opportunities from existing, regains and through new acquisition domestic and International products. - Achieve monthly, quarterly, annual targets - Monitor the gathering and updating of accurate customer information using the companys Salesforce system and quality updates of acitivity - Correct usage of Salesforce - Log all activity, updates, customer status, Opportunities - Understand customer trends identification of downturns in the prevention of attrition. - Work within business parameters for the approval of Profiles and Rate Amendments - Ensure all new acquisitions have a fully signed agreement by the customer - Ensure that all relevant documentation is accurately completed on time - Attend regular Team Meetings, contributing ideas to change and improve the customer experience and the performance of the team. - Undertake any reasonable duty as requested. - Report any identified issues or concerns in a timely manner - Have an excellent and sound understanding of our clients products and services and operating procedures - Work together as a team, provide cover for members of your team when required People Management Responsibilities: - Manage a team of 10 Telesales stff who will generate, manage and develop revenue through acquisition of new customers and booking appointments for the field sales. - Responsible for helping with the recruitment, retention, talent development and sales succession planning - Responsible for the team engagement, motivation and overseeing all tasks and assignments - Generates commitment, motivation and enthusiasm for the Brand, Company and Division Inspirational leadership - Leads and manages the team/s and performance targets in cooperation with division leadership, commercial, finance, National Telesales Manager and ultimately Head of Telesales & Admin. - Evaluates performance and takes appropriate action when and where required to address underperformance and recognise and reward success across sales compensation and recognition schemes Education / Qualification / Certification Requirements: - Educated to GCSE standard of education or equivalent - Sales Professional qualifications not essential but an advantage - More than 2 years Telesales experience Experience, Knowledge and Skills: - Proven industry experience with a good understanding of all aspects of distribution. - Extensive experience of leading and inspiring a sales function or in a Senior Telesales role, ready for the step up - Must be fully commercially aware with a full understanding of P&L and performance measures. - Ability to plan and develop strategies, prepare and present proposals and make clear business decisions. - Knowledge of UK and International regions is required

As a Customer Success Manager, you’ll own a portfolio of high-value enterprise customers, acting as a trusted advisor throughout the post-sales lifecycle. Contributing to the build-out of customer success processes and best practices. Customer success or account management experience in cybersecur

In addition to ensuring that our customer satisfaction levels remain high, the operations team is the vital link between our customers feedback and the product team. The most senior member within the operations team and reporting to the Service Director, the satisfaction of our customers is the prim

Vertus are looking for a 12 month FTC Maternity cover for The Senior Customer Service & Experience Manager. The role focuses on day-to-day customer service delivery, monitoring resident feedback, and working closely with on-site and central teams to help address issues and improve service standards.

Customer Success Manager Location: Woking area (office-based) Salary: £36,000–£46,000 per year Job Type: Full-time, Permanent, Office-Based A growing international Managed Service Provider is looking for a proactive and relationship-driven Customer Success Manager to join its tea

If you’re an experienced customer success professional looking to build and shape a customer success function from the ground up, then Countfire could be the perfect opportunity. This role involves being on the frontline, working directly with customers to drive expansion and prevent churn in larg

Ensure all customer success activities and data handling practices align strictly with regional GDPR and local privacy mandates. Experience using Customer Success platforms like Gainsight or Totango. Act as the voice of the customer to our product team, highlighting needs for European-specific featu

Develop and execute customer success plans to ensure adoption, satisfaction, and long-term retention. Passionate about customer success and building long-term relationships. Analyze customer data and provide insights that drive engagement and success.

The Customer Success Manager is integral to the success of the business, and will own a portfolio of well-known high-value accounts from day one. Report directly to the VP of Customer Success. Account Management / Customer Success type background.

Vickerstock are proud to be working in partnership with a well-established and growing supplier to UK food and drink manufacturers to recruit a Senior Customer Development Manager to drive sustainable commercial growth across a portfolio of B2B customers. Senior Customer Development Manager – B2B.

General Manager (Business Development Manager) – Furnishing Fabrics. Significant senior leadership experience in furnishing fabrics / interior textiles. Strong customer and relationship management instincts.

We are looking for a driven and customer-centric Customer Success Manager to help our customers adopt, optimize, and realize maximum value from our SaaS platform. Customer Success, onboarding, support, or operations in a SaaS environment. Proficiency with CRM systems, automation tools, and (ideally)

A high-growth, consumer-focused business is hiring a Customer Operations Manager to own the day-to-day performance of its Customer support function. You’ll be accountable for service levels, customer satisfaction, productivity and team performance, while building scalable processes to support grow

Customer Success is a growth engine — you’ll love this role. Experience in Customer Success, Account Management, or similar. As a Client Success Manager, you’ll own a portfolio of employer accounts, ensuring they achieve meaningful value from Penfold.

Russell Publishing is recruiting a Customer Success Account Manager to join our team, to manage a portfolio of high-value accounts, building deep trust and loyalty with key clients to strengthen their commitment to our brands and solutions. The successful applicant should have a minimum of 3 years��

Enterprise Customer Success Manager – London. Take full responsibility for the long-term success of enterprise customers post sale, focusing on renewals and account growth. Oversee onboarding and implementations and coordinating timelines and ensuring strong alignment between internal teams and cu

Customer Success / ~20% Sales Support. You will manage a portfolio of customer accounts and serve as a trusted advisor throughout the customer lifecycle—from onboarding and adoption to renewal and growth. This role is ideal for someone who can work independently, exercise sound judgment, and build

They are looking for a Customer Success Manager to help their customers get the most value and best experience from their technology. Customer Success Manager - Accountancy SaaS. Requirement: Customer Success Manager.

We are looking for a Customer Success Manager to take part in the implementation of these capabilities on construction projects to ensure successful delivery for our customers. Within the organization you will be the voice of the customer, working to provide relevant and critical information to our

We are looking for a Senior Customer Service Manager to join our growing team to support one of our most important departments – E-Commerce. Miista is a Creative first & Customer experience-oriented company for which this role is a key part of our journey towards enhancing customer engagement acro

Customer Success & Operations Manager | SaaS Messaging Platform | Customer Engagement & Operational Excellence. Customer Success & Operations Manager | SaaS Messaging Platform | Customer Engagement & Operational Excellence. This is a hands-on managerial role where you will not only manage and suppor

Customer Success Manager – Enterprise. Customer Success is at the heart of that growth. The headline numbers including more than $150m raised in the last year, stratospheric year on year growth, and a proposition saving their customers 90% of time and money.

Senior Customer Success Manager. Senior Customer Success Manager. This is a senior, client-facing role with direct ownership of renewals, adoption, and Net Revenue Retention (NRR), acting as a trusted advisor to mid-market and enterprise customers.

This is an exciting opportunity for an experienced and proactive Senior Event Manager to join a centralised Event Operations team, responsible for the end-to-end delivery of a portfolio of face-to-face and hybrid events. Operating at the intersection of content, data and live experiences, the organi

Background in Customer Success, implementation, onboarding or a similar client-facing delivery role. We specialise in Sales, Account Management, Customer Success, and Executive-level hiring for high-growth technology sectors, including SaaS, CyberSecurity, AI, DeepTech, FinTech, RegTech, Data & Anal

We are looking for individuals with experience of using school MIS systems in a Welsh education context for example teachers, exams officers, timetablers, data managers, or local authority officers who are seeking a career change.

Job titleCustomerSuccess ManagerReports toHead of Business DevelopmentPlease note that relevant training,guidance,and advice will be given.

We are looking for a Customer Success & Insights Manager to join the team. Use data to drive customer success. Contribute to a data-led approach across customer success, marketing, and growth.

A technology solutions company in the UK is seeking a Mid-Market Customer Success Manager to manage a portfolio of customers, ensuring they achieve their goals using the product. This role involves relationship building with senior stakeholders, project management of customer initiatives, and drivin

We are looking for a Senior Customer Success Operations Manager to strengthen the operational foundation of our post‑sales revenue engine. Working at the intersection of Customer Success, Finance, BI, and Systems, you will shape how decisions are made and how revenue outcomes are delivered. Build

As a key point of contact for customers via email and phone call, you will serve as a key contributor to the success of Bizimply as we continue to foster our vision of being one of the leading team management platforms. Customer Success Team at Bizimply. Over 2+ years previous experience in a custom

The Customer Success Manager II plays a critical role in ensuring customers successfully adopt and optimize HSI solutions to achieve the highest possible return on investment (ROI). We are looking for a Customer Success Manager II (EMEA) to build and maintain strong, trusted relationships with custo

The Customer Success Manager works across our clients functions to accelerate customer successes (outcomes). Provide weekly review of customer success impacts and how you’ve driven improvements for the organisation (sell, build, run) and customers. Impact – using customer defined baseline metric

A leading data solutions company in Greater London is looking for a Customer Success Manager to develop client relationships and ensure successful outcomes using their solutions. The ideal candidate should have 3-5 years of customer service experience, strong communication skills, and a passion for

Previous experience as a Customer Success Manager is a major plus. You’ll collaborate closely with the wider Customer Success team to exceed school expectations and continuously refine the customer experience. Scaled Customer Success Manager.

A leading SaaS company for sustainability is seeking a Customer Success Manager to manage and support customer deployments of software solutions. This role emphasizes customer retention, satisfaction, and expertise in sustainability management.

Our Enterprise Customer Success Managers pick up where our Implementation team leaves off, working closely with our top customers to understand their fleet and unique challenges, advising on how to customize Samsara for their needs, and becoming their long-term partner. Enterprise Customer Success M

As a Customer Success Manager you will be responsible for managing a pool of accounts on a one to many treatment model and be responsible for the entire lifecycle for their journey with Turtl, showing ongoing value from onboarding through to successful renewal. The SMB CS team works to not only buil

The Senior Travel Success Manager is responsible for the on‑going success and partnership of travel direct customers within the assigned client base. This position will serve as the partner and advocate working closely with the overall Customer Success team to ensure the highest levels of on‑goi

An innovative tech startup is seeking a Customer Success Manager to enhance client relationships and drive account growth.

Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Lead Success Plans, QBRs/EBRs, and strategic planning sessions with the customer. Be the Voi

A leading revenue content platform in the UK is looking for a Customer Success Manager to oversee customer account lifecycles and enhance client relationships. You will manage adoption, retention, and upsell opportunities while utilizing various tools to ensure customer satisfaction.

We’re hiring a Finance Manager to take full ownership of the day-to-day finance function within a growing, PE-backed SaaS / tech business.

A dynamic SaaS company in Portsmouth is seeking an Account Manager to drive customer success and retention.

A forward-thinking marketing technology company is seeking a Customer Success Manager to enhance client partnerships in London.

We’re looking for a proactive, organised, and customer-focused individual to join our growing team as a Customer Success Manager. Previous experience in a customer success, account management, or client-facing support role. Deliver ongoing training and support to existing customers to ensure succe

You’ll be successful in this role if you possess a blend of empathy, strategic thinking, and relentless dedication to customer satisfaction. Conduct regular, data-focused account reviews that are rooted in driving customer outcomes and resolving customer issues ahead of renewal. Thanx helps region