Senior customer success manager jobs in Newcastle Upon TyneCreate job alerts

We are seeking an ambitious and results-driven Business Development Manager to become a key driving force behind our continued growth within the electronic and telecommunications sector. This is an exciting opportunity for a strategic thinker who thrives on identifying new opportunities, building strong customer relationships, and consistently exceeding sales targets. You will play a central role in expanding both our B2B and B2C markets nationwide. Key Responsibilities • Travel nationwide to meet customers and grow business opportunities, • Research and identify new business opportunities across B2B and B2C channels, • Develop and implement strategies to expand customer base and enter new markets, • Build and maintain strong relationships with key customers and suppliers, • Negotiate commercial agreements that deliver long-term value, • Collaborate with senior leadership to determine product range and service offerings, • Monitor industry trends, competitor activity, and product developments, • Attend trade events and networking opportunities to identify growth prospects, • Achieve and exceed agreed sales targetsEssential Requirements, • MBA from a UK local university (mandatory), • Formal education in Electronics (Technical both theory and practical), • Minimum 3 years’ experience working with electronic/telecommunications products in the same industry, • Proven success in B2B sales (experience within electronics and mobile phone sector highly desirable), • Strong negotiation, communication, and presentation skills, • Strategic thinker with analytical and problem-solving abilities, • Ability to work independently and collaboratively, • Willingness to travel extensively across the UK, • Full UK Driving LicenceExperience Required, • B2B Product Sales: Minimum 1 year (required), • Business Development: Minimum 1 years (required), • Industry product experience: At least 3 years (mandatory)Benefits, • Competitive salary package, • Company pension scheme, • On-site parking, • Career progression opportunities We are a Disability Confident Committed Employer and encourage applications from individuals of all abilities.

Title: Area Sales Manager Location: North East and Scotland Salary: Circa £50K + Bonus TCS Consulting is recruiting on behalf of a well-established and growing industrial automation business that supplies solutions into OEMs, system integrators, panel builders, and end users across the UK. Due to continued growth, our client is looking to appoint an Area Sales Manager to take ownership of the North East England territory. The Role This is a field-based, commercial role focused on developing new business while strengthening and growing existing customer relationships across the territory. The successful candidate will manage their own sales area, working closely with internal sales, technical teams, and senior management to deliver sustainable growth. Key Responsibilities • Take full ownership of the sales budget for the North East England territory, • Manage and grow relationships with existing customers including:, • OEMs, • System integrators, • Panel builders, • Distributors, • End users, • Identify and develop new business opportunities across the region, • Expand product penetration and solution sales within existing accounts, • Work closely with the Head of Sales, internal sales team, technical managers, and support functions to execute the commercial strategy, • Maintain accurate records of activity, opportunities, and forecasts using the CRM system, • Provide regular sales reporting, forecasting, and expense management, • Attend exhibitions, customer meetings, and industry events as required, • Contribute ideas and insight to support the continued growth of the business, • Take responsibility for personal performance, development, and continuous improvement, • Ensure full compliance with company policies, quality systems, and health and safety standards Candidate Profile Essential: • Minimum 3 years’ experience in an external field sales role, • Proven new business development capability, • Experience selling into system integrators, OEM machine builders, panel builders, or distributors, • Demonstrable track record of short- and long-term sales success, • Strong organisation, planning, and time-management skills, • Comfortable working autonomously in a home-based, territory role, • Confident building relationships at multiple levels within customer organisations, • Strong IT skills, including CRM and Microsoft Office, • Full UK driving licence and right to work in the UK Desirable: • Experience working for or against a direct competitor, • Electrical or engineering background, either formal or practical, • Professional sales training or qualifications Location & Travel • Home based, • Ideally located within the North East of England, for example Newcastle, Sunderland, Durham, Middlesbrough, Darlington, Teesside, or surrounding areas, • Regular travel across the North East territory is required What’s on Offer • Competitive basic salary, • Company car or car allowance, • Bonus and commission structure, • Pension and benefits package, • Long-term career development within a growing business

Position: Key Account Manager Therapy Area: Haematology / Oncology Territory: North East England / North Cumbria Salary: Competitive Inizio Engage is delighted to be partnering with a leading pharmaceutical client to recruit a Key Account Manager with expertise in haem-oncology, covering the NENC and Yorkshire territory. This is a standout opportunity for a highly driven and strategic sales professional to join a high-performing team with a market-leading oncology product and a robust pipeline. We are looking for someone who is not only experienced in managing key accounts, but also passionate about oncology and making a tangible difference in the lives of patients. If you're a self-starter with strong existing customer relationships and the ability to hit the ground running—this role could be for you. Key Responsibilities: • Drive usage of promoted products to achieve and exceed sales, market share, and profitability targets across the territory., • Develop and execute robust account plans tailored to the needs of each customer and aligned with business objectives., • Quickly establish strong, trust-based relationships with key stakeholders, acting as a valued partner to support optimal patient outcomes., • Collaborate effectively with internal teams and cross-functional stakeholders to implement account strategies and overcome access barriers., • Maintain deep knowledge of the local NHS environment, hospital procurement processes, and regional dynamics affecting haem- oncology. What We’re Looking For: Proven senior Key Account Management experience within the pharmaceutical industry, ideally with exposure to haematology or oncology. • A strong track record of delivering sales success and driving business growth through account-based strategies., • Deep understanding of the NHS structure, hospital procurement, and access pathways., • Ability to build relationships quickly, with both new and existing customers, and leverage these to drive activity and outcomes., • A self-motivated, results-focused mindset, with the capability to work autonomously and make an immediate impact., • A genuine passion for oncology and a desire to make a meaningful difference in line with our client’s mission to improve patient lives. This is a fantastic opportunity for a commercial professional who thrives on building lasting relationships and is energised by the opportunity to make a real impact in haem-oncology. If this sounds like you, we’d love to hear from you. Please note: If you have not heard from a member of the recruitment team within 7 days, unfortunately your application has not been successful on this occasion. Thank you for your interest in Inizio Engage.

The Opportunity: Nigel Wright Group are delighted to be retained by a fast growing data and AI consultancy in their search for a Sales Manager. This is a rare opportunity to step into a newly created role within a business that has expanded rapidly over recent years. With strong technical foundations, proven delivery capability and an impressive track record across multi million and enterprise scale clients, the organisation is now ready to accelerate its commercial engine. You’ll be joining at a pivotal moment, shaping how the company wins work, builds a sustainable pipeline, and strengthens its presence across the UK mid market and enterprise space. If you’re motivated by ownership, growth and the opportunity to make a visible impact, this is an exciting next step. Role Profile: • Develop and execute the sales strategy for cloud, data and AI consulting services across the UK., • Identify, qualify and close new business while building and maintaining a strong pipeline via proactive outreach, warm introductions, partner activity and events., • Lead the full consulting sales cycle, including discovery, solution shaping, proposals, SOW creation, negotiation and close., • Collaborate closely with architects and engineers to ensure solutions and roadmaps meet client needs., • Manage and grow existing accounts, identifying opportunities to expand value and deepen relationships., • Provide accurate forecasting, insights and performance reporting to senior leadership, contributing to a high performing sales culture., • Operate effectively in a hybrid working model with UK wide client travel and periodic attendance at the head office. Person Specification: • Demonstrated experience in B2B technology or consulting sales with proven success selling Azure, cloud or data focused consulting services., • Strong grasp of cloud architecture and data fundamentals, able to translate complex customer challenges into clear consulting solutions., • Experienced working with UK mid market and enterprise customers and confident managing the full end to end sales lifecycle independently., • Credible communicator at senior stakeholder level with a consultative, insight led approach to building relationships., • Target driven, commercially aware, creative in solving client problems and adaptable to changing customer needs. Other information This role has a strong hybrid working pattern with one day per week in the Newcastle office

Title: Property Claims & Quality Assurance Manager Job description: Who are we? At TBRN our expertise lies in property claims management, with quality building repairs via our contractor network at the heart of what we do. We support a range of businesses including Insurers, Managing General Agents, Loss Adjusters, Solicitors, Third Party Administrators and Self-Insured entities in managing the entire process of a property claim. Our skilled workforce is made up of surveyors, engineers and claims handlers who efficiently and effectively determine the most appropriate settlement route, proactively manage the lifecycle of the claim along with the claim cost, manage customer expectations and ensure brand protection for our clients. The Opportunity We are seeking a claims and quality assurance manager to support the ongoing development and maintenance of high-quality standards across the business. This role plays a key part in identifying gaps in quality and supporting directors and managers in addressing those gaps, ensuring that all client outputs are professional, accurate, and aligned to individual client needs. There is a strong focus on providing feedback, coaching and practical support to help people develop and maintain high-quality outputs. This is a senior, non-line-management role, providing technical oversight, peer review, quality assurance and acting as a point of escalation and referral for claims-related matters. Key responsibilities Quality Assurance & Review: • Carry out detailed checks on reports exceeding individual employee Delegated Authority (DA) limits prior to release, ensuring accuracy, correct format, appropriate language, claims terminology, and grammar., • Provide clear, constructive feedback to employees on report quality and technical accuracy, supporting continuous improvement and professional development, • Conduct monthly Internal Quality Reviews (IQRs) on both “in-flight” and closed claims, producing reports in an agreed format for directors and senior management., • Act as a point of escalation for claims-related matters, providing technical guidance and support., • Provide cover undertaking reviews of proposed cash settlements that exceed internal DA limits, prior to offer (during management holidays and absence). Training & Development: • Assist in identifying individual and business-wide training needs based on quality reviews, performance feedback, and emerging trends., • Provide ongoing coaching, guidance, and constructive feedback to employees to support improvements in report quality, technical decision-making, and overall performance., • Support the development of training plans and materials in conjunction with managers and senior stakeholders. Support, Complaints & Client Engagement: • Act as a general point of referral and “voice of experience” for employees, with more complex technical matters escalated to senior management as required., • Participate in Complaints Team meetings and assist both employees and clients with complaints management (supporting role, not overall responsibility)., • Attend client review meetings where appropriate to support quality discussions and feedback. About you The role would suit someone with significant property claims experience and a strong focus on quality, who is looking for a desk-based position where they can use their expertise to review work, provide constructive feedback and support the development of others, rather than manage their own caseload. We are looking for: • Strong experience in a quality assurance, technical assurance, or senior property claims role., • Excellent attention to detail with a strong understanding of report standards, claims terminology and quality frameworks., • Confidence providing constructive feedback and influencing quality improvements without direct line management authority., • Comfortable working with senior stakeholders, including clients., • Strong communication skills, both written and verbal., • Able to balance technical review, advisory support, and coaching responsibilities. Why join us • Opportunity to play a key role in shaping and maintaining quality standards across the business., • Senior-level exposure without direct people management., • Collaborative working environment with directors and senior stakeholders., • A role with real influence on performance, development and client outcomes. The package Our people are what makes our success. The package, which we are continuing to review and develop includes the following, some of which have an initial qualifying period: • Location - applicants are invited nationwide as we are flexible around the role being based fully remotely (home working), at our office or a hybrid of the two. Our offices are at Moreton, Wirral., • The salary range is circa £40,000 to £50,000. Usual working hours are Monday to Friday, 8.45-5.15 (37.5 hr week), • Starting annual leave entitlement of 31 days (including bank holidays), increasing with length of service. Opportunity to purchase additional leave in addition to your birthday off and volunteer day to ‘give back’, • Healthcare cash plan with wellbeing 24/7 helpline and virtual GP access, face to face counselling sessions, gym membership discounts and online wellbeing tools, • Support of professional development including payment of membership fees and training/qualification opportunities by agreement, • Yearly discretionary bonus, • Annual salary review, • Social and charitable events, • Recruitment referral programme Job Types: Full-time, Permanent Pay: £40,000.00-£50,000.00 per year

We're looking for a strategic and hands‑on Senior Content Marketing Manager to take full ownership of Oak's content strategy. Collaborate cross‑functionally with Design, Product Marketing, Sales and Customer Success to align content needs and develop visually engaging, on‑brand marketing mater

We’re looking for a strategic and hands‑on Senior Content Marketing Manager to take full ownership of Oak’s content strategy. Collaborate cross‑functionally with Design, Product Marketing, Sales and Customer Success to align content needs and develop visually engaging, on‑brand marketing m

The Customer Success Manager will be responsible for the management and execution of customer engagement strategies within our client's organisations. The role focuses on enhancing customer satisfaction and retention, and the individual will report to the Head of Customer Success. Minimum of 3 years

Customer Success Manager - InsurTech SaaS. Currently scaling its Customer Success function to enhance customer outcomes and long-term value. We specialise in Sales, Account Management, Customer Success, and Executive-level hiring for high-growth technology sectors, including SaaS, CyberSecurity, AI,

Vickerstock are proud to be working in partnership with a well-established and growing supplier to UK food and drink manufacturers to recruit a Senior Customer Development Manager to drive sustainable commercial growth across a portfolio of B2B customers. Senior Customer Development Manager – B2B.

General Manager (Business Development Manager) – Furnishing Fabrics. Hybrid: 2 days office / 3 days visiting customers & sales team. Looking for a commercially sharp, people-first General Manager to help take this thriving 7-figure business into the 8-figure future it deserves.

We are looking for individuals with experience of using school MIS systems in a Welsh education context for example teachers, exams officers, timetablers, data managers, or local authority officers who are seeking a career change.

A leading software company is seeking a Nordics Customer Success Manager to manage and grow a portfolio of 150-180 customer relationships. You will conduct meetings, strategically align resources with customer goals, and uncover opportunities for growth. Join us in supporting customers to use softwa

The customer support specialist is key on continuing providing a world-class customer service. Create and update support documentation, FAQs and knowledge base articles to assist customers in resolving common issues independently. The ideal candidate will have a strong technical background, excellen

A leading motor dealer group in Torbay is seeking a Senior Parts Advisor to assist customers, identify the correct parts, and maximize sales opportunities.

We’re looking for a Senior Customer Success Manager (equivalent to a technical account manager) to manage our rapidly growing enterprise customer base across all industries. Continuously improve Customer Success assets and processes. Partner closely with product and engineering to translate busine

Customer Success Manager page is loaded## Customer Success Managerlocations: United Kingdom: France: London: Amsterdam: Netherlandstime type: Full timeposted on: Posted Todayjob requisition id: R107028About the business Elsevier is a global information and analytics company tha

Experience in Customer Success, Account Management, or a similar customer‑facing role in SaaS or a tech‑enabled environment, ideally working with mid‑market and/or enterprise customers. Improve customer outcomes and adoption by building success plans, guiding onboarding, and increasing product

As a member of the Customer Success Team and reporting to the Head of Customer Success, you are a trusted pair of hands both internally and with customers. We need an experienced customer success advocate who can take the lead with customers, because this space and disruption is new to most! Ideally

Customer Success Manager - Tax Software page is loaded## Customer Success Manager - Tax Softwarelocations: London: Chippenham: Birmingham UK: Bristol: Petersfieldtime type: Full timeposted on: Posted Todayjob requisition id: R0018823* Competitive Compensation and Benefits* Home Offic

A leading cybersecurity company based in London is seeking a Customer Success Manager to be the primary point of contact for its Enterprise customers post-sale. This role involves building strong relationships with customers to ensure their success and advocating for their needs within the company.

A leading healthcare technology firm is seeking a Customer Success Manager to remotely manage UK customers while requiring in-office attendance one day a week. The role focuses on driving revenue growth and ensuring customer satisfaction through high-quality onboarding and support.

A growing SaaS company in the United Kingdom is seeking a proactive and dedicated Customer Success Manager to build strong customer relationships and ensure satisfaction. Candidates should have 5+ years in customer success with strong communication and analytical skills.

The Mid-Market Customer Success Manager is tasked with working with our growing customer base and working closely with cross-functional partners to deliver clear value, retain and renew customers while unlocking growth and expansion opportunities. You will have a big hand in everything we do from re

A leading professional services firm in Greater London is seeking a Senior Customer Success Manager to manage strategic accounts and drive customer satisfaction and retention. As an experienced professional with over 7 years in Customer Success or Account Management, you'll engage with senior stakeh

The Customer Success Manager is responsible for ensuring the success of a portfolio that includes mid to large sized customers. Customer Success Manager – DACH. Sign in to set job alerts for “Customer Success Manager” roles.

Exceptional Customer Support: Provide high‑level support to clients, resolving complex issues and escalations efficiently and professionally to ensure a superior customer experience. Sophisticated Account Health Monitoring: Be a senior voice for the team as you work alongside the CSMs to implement

A leading cybersecurity startup is seeking a Customer Success Manager to ensure that customers succeed with their solutions. The successful candidate will engage with customers regularly, understand their needs, and ensure a high-quality experience. Candidates should have at least 3 years of experie

The Customer Success Manager (CSM) will be responsible for managing and nurturing relationships with top‑tier clients, including publishers, rights holders, and broadcasters. Customer Success Manager (Sports MarTech). Customer Success Manager (Sports SaaS Platform).

Data‑Driven Success: Use customer data and metrics to guide proactive customer success initiatives, identifying opportunities for expansion and ensuring customers derive continuous value from the product. We’re looking for a Customer Success Manager who will partner with our customers to turn da

Customer Success Manager, Enterprise - EMEA - [IC2]. Principal Customer Success Manager, EMEA. Customer Success Manager - Arabic Speaker.

Customer Success Manager (CSM). Lead quarterly success reviews, share insights on product updates, and guide customers on their journey to achieve maximum ROI. You’ll act as the customer’s champion, aligning their goals with Seeq’s solutions, driving adoption, and ensuring seamless renewals an

Ever run a restaurant and think “this system could work better if someone actually understood how we operate”? At Harri, we build workforce technology for hospitality teams - and we’re growing our UK Customer Success team. Have experience as a Restaurant Manager / Assistant Manager. If you kno

LocationLondon, United KingdomJobs at Kamma Limited# Customer Success Manager at Kamma LimitedLocationLondon, United KingdomSalary£45000 - £55000 /yearJob TypeFull-timeDate PostedJanuary 20th, 2026Apply NowLocation: Hybrid - London HQ (Fleet Street) + RemoteDepartment: Customer Success Reports to:

Customer Success Manager, Europe. You may evolve your career within the Customer Success Team by growing within your role or shifting your focus within the team towards a more product‑focused role. You are responsible for a successful customer journey and touch points that create long term client

Our client, a market leading UK Fintech requires a talented, enthusiastic and ambitious Customer Success Manager to join their expanding team. You will have experience engaging and working with or supporting SME level customers with understanding of process and/or end to end customer success journey

The Customer Success Manager (CSM) is accountable for the overall retention and growth revenue with a portfolio of key clients. Take ownership of customer issues and drive them to resolution, minimising impact on the customer's business. Proven track record in customer success, account management, o

As EZRA continues to grow, so does our mission to be in front of more organizations worldwide! To accomplish this, we are looking for an Enterprise Customer Success Manager reporting directly to the regional Enterprise Customer Success Lead. Experienced project manager with proven experience in a cu

We’re looking for an Customer Success Manager, based in Newcastle to be part of making this happen. Successfully planning and prioritizing a high volume of activities and requests tomanage customer issues and requests, including following through on requests in atimely manner, asking clarifyin

As a Customer Success Manager, you will delve deep to understand the key business, operational and technical challenges each customer is facing, and how Attensi’s product suite can maximize impact for them. As part of continuing to develop our successful UK operations and fuel our growth, we are s

Customer Success Manager – Telematics. Customer Success Manager – Telematics. We flex locations, hours and working patterns to suit our customers, business, and you.

As an EMEA Customer Success Manager you will develop trusted-advisor relationships to drive success with our customers across Europe, Middle East and Africa. Act as the voice of the customer within the company, providing feedback and insights to foster a culture of customer success. Account Manageme

Axon Moore are delighted to be working in partnership with a high-growth, market-leading Tech business who are looking to add a talented Customer Success Manager to their team. Based at their HQ office in Warrington and led by their impressive and supportive Sales Director, this is an outstanding op

We are now looking for a Customer Success Manager to join our growing team in London from where you will support our growing customer base and strengthen Dalux’s role in the UK construction market. The success of our customers is the reason for our global leadership in BIM innovation and developme

As an Customer Success Manager, you will leverage your expertise across various marketplaces to drive success for a portfolio of well-known global brands. Exciting opportunity for an experienced Customer Success Manager to join a fast-growing AI AdTech SaaS platform, as they continue to scale their

A technology firm in Greater London is seeking a Senior Customer Success Manager. The ideal candidate has 5+ years of experience in customer success, demonstrating strong problem-solving, communication, and collaboration skills. Join us to shape the future of customer experiences in digital commerce

Customer Success, Account Management, or a client‑facing role in SaaS, digital experiences, or an agency environment. Support account strategy by helping customers adopt core features, implement best practices, and stay on track with their success plans. Learn each customer’s goals and workflows

A leading UK organization is hiring a Senior Product Manager to optimize customer and operational experiences within their expanding physical network. The successful candidate will manage user interactions, coordinate with design partners, and drive improvements based on performance data.