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About Us: HBX Group is a leading B2B ecosystem player in the TravelTech space, connecting and empowering businesses in the ever-evolving world of travel. We drive growth for our clients and partners while removing friction from the end-to-end travel experience. Our cloud-based technology platforms offer fast and reliable access to a unique portfolio of travel products & services, while rich data and intelligence seamlessly connect supply and demand worldwide. We have over more than 3,000 experts worldwide, including specialists on the ground who provide insights and support to boost trading even further, especially in the most hard-to-reach segments. This unique blend of technology, data and passionate people serves as a catalyst for all businesses aiming to unlock their full potential in the travel arena. HBX Group comprises four best-in-class B2B brands that meet the needs of its growing and diverse client base across 190+ global markets. Job Summary As a Luxury Travel Senior Business Development Manager at HBX Group, you will be the strategic partner and trusted advisor for our most influential luxury travel clients. Your mission is to acquire and strengthen relationships, curate tailored growth strategies, and maximize opportunities across our luxury portfolio. By leveraging data insights and cross-functional collaboration, you will drive revenue, profitability, and innovation in a dynamic global market. Job Responsibilities • Client Relationship Management: Build, manage, and develop long-term partnerships with high-profile luxury travel clients, acting as their go-to expert., • Strategic Growth: Analyze performance data and client business plans to create ambitious, customized strategies that drive mutual growth., • Commercial Negotiation: Develop and track commercial agreements that increase sales, profitability, and product adoption., • Cross-Functional Collaboration: Work closely with internal teams (Retail, Pricing, Marketing, CTS, Operations) to optimize technical connections, pricing, and marketing campaigns., • Client Engagement: Conduct regular meetings with key stakeholders to review progress, share insights, and co-create initiatives., • Innovation & Adaptability: Introduce new initiatives to meet evolving client and market needs while maintaining a customer-centric approach., • Compliance & Reporting: Ensure all activities adhere to compliance standards and deliver accurate reporting on performance and strategy execution. Skillset and Experience Required Professional Expertise • Experience: Minimum 5+ years in senior sales or account management roles within the travel industry, specifically in luxury retail, with proven success managing high-profile accounts., • Strategic Leadership: Ability to design and execute complex growth strategies, influence senior stakeholders, and deliver measurable results., • Advanced proficiency in Excel, PowerPoint, and data analysis tools; experience with Tableau, Salesforce, and Salesloft is highly desirable., • Strong analytical mindset with the ability to interpret large datasets and translate insights into actionable strategies., • Exceptional communication and presentation skills, capable of engaging senior-level stakeholders and delivering persuasive proposals., • Skilled negotiator with strong influencing abilities to secure commercial agreements and drive behavioral changes in client buying habits., • Ability to build long-term, trust-based relationships with C-suites and decision-makers in the luxury travel sector., • Highly organized, detail-oriented, and results-driven., • Innovative thinker with a proactive approach to problem-solving and adapting to market changes., • Degree in Business, Sales, or Travel & Tourism or similar., • Fluent English (essential) and proficiency in a source market language (highly valued). At HBX Group, we believe that diversity drives innovation and makes travel a force for good. We're committed to creating an inclusive workplace where everyone feels valued and respected, embracing different backgrounds, perspectives and talents. Join us and be part of a team where diversity and equal opportunities really do make a difference.

IT and Cybersecurity Sales Account Director - MSPs - £100k-120k p/a OTE - Remote WFH - London area Managed Services | Azure | Microsoft 365 | Cyber Security | QBRs | Digital Transformation • Predominantly remote working WFH with 1 day per week (Mondays) in office for sales meetings in London area, • £50k-60k p/a base salary, OTE £100k-£120k p/a, • Previous IT / Cybersecurity Account Management experience is essential, • Microsoft suite / Azure knowledge is highly desirable, • Medium to large enterprise account sales and account management experience preferred Are you an experienced MSP Account Director or Strategic IT Account Manager who thrives on building long-term client partnerships and driving technology-led growth? We are looking for a commercially driven, technically credible IT Account Director to manage and grow a portfolio of medium and large business clients. This is a strategic, relationship-led role focused on customer success, roadmap development and account expansion within a fast-growing Managed Service Provider. This is not a cold-hunting position. It is about owning relationships, delivering value, and identifying commercial opportunities within an established client base. The Role You will act as a trusted technology advisor to your clients, helping them navigate digital transformation, cloud adoption and cyber security strategy. Key responsibilities include: • Owning and growing a portfolio of managed services accounts, • Conducting monthly and quarterly QBRs (face-to-face), • Building and presenting detailed technology roadmaps, • Identifying upsell and cross-sell opportunities across IT support, cloud and security, • Translating business goals into practical Microsoft and infrastructure solutions, • Working closely with technical and solutions teams to deliver best-in-class service, • Maintaining high customer satisfaction and NPS scores What We’re Looking For • 5+ years’ experience within an MSP or Managed Services environment, • Strong background in IT support, IT services and cyber security, • Proven track record of exceeding account growth targets, • Experience presenting to and negotiating with C-level stakeholders, • Confident running QBRs and executive-level meetings, • Strong technical understanding of:, • Microsoft 365, • Azure, • Windows Server, • Endpoint security, EDR, MFA, • Antivirus and security best practices You must be commercially focused, relationship-driven and comfortable having technical conversations in a clear, business-led way. Why This Role? • Work with ambitious medium and enterprise clients, • Drive meaningful digital transformation projects, • Be part of a high-growth, forward-thinking MSP, • Take ownership of strategic client relationships If you are currently an IT Account Director, Strategic Account Manager, Technical Account Manager or Senior Customer Success Manager within Managed Services and are looking for a role where you can truly influence client strategy and drive commercial growth, we’d love to hear from you. Apply now or reach out for a confidential discussion

🌳 Training & Enablement Manager (First Hire) – AI SaaS Startup – Series A – Fully Remote (UK) Another exclusive role from Areti Group 🌳 Areti Group is partnering with a high-growth, Series A-backed AI SaaS startup that is quietly transforming how global organisations operate. This business is building a brand-new software category — product-first, customer-obsessed, and scaling fast. We’re hiring their first Training & Enablement Manager: a hands-on, player-coach who will build onboarding, learning journeys, and enablement from scratch — for clients, internal teams, partners, and brokers. 📍 Location: UK-based | Fully Remote 💼 Type: Full-Time 🚀 Stage: Series A | High growth | AI-driven | Product-first 💰 Salary: Up to £90,000 + excellent benefits 🌳 The Opportunity This is not a “maintain what exists” role. You won’t inherit slide decks, LMS structures, or established playbooks. You’ll build the entire enablement function from the ground up — with real ownership, visibility, and influence. Right now, training is being delivered by the Client Experience Directors. You’ll take ownership of this mission-critical work, design scalable learning frameworks, and create a premium onboarding experience that supports growth without founder dependency. You’ll work closely with Customer Success, Sales, Product, Operations, Partnerships, and Engineering — turning product complexity into clarity, confidence, and adoption. 🌳 What You’ll Own 🌳 Client Training & Onboarding (Core Focus) • Deliver high-quality, engaging live training sessions for key clients, • Coach clients to confident adoption and long-term value, • Build structured onboarding programmes that scale, • Create consistent, repeatable learning journeys across the customer lifecycle 🌳 Internal Enablement (Sales + CS) • Enable Sales and Customer Success teams to speak confidently about the platform, • Reduce reliance on founders and ad-hoc knowledge sharing, • Build partner training programmes and playbooks, • Create enablement packs tailored to partner workflows, • Build the full training and enablement function from zero, • Balance live delivery with scalable documentation and self-serve content, • Continuously improve programmes based on outcomes, feedback, and business needs, • Clients feel confident, capable, and excited using the platform, • Onboarding becomes consistent, intentional, and premium, • Partners and brokers are enabled and independent, • Teams no longer rely on founders for training, • Experience in Training, Enablement, Learning, or Onboarding within a SaaS business, • Proven track record of building programmes from scratch in a startup or scale-up, • Confident delivering training to senior external stakeholders (live + remote), • Strong structured thinking: you can turn ambiguity into clear frameworks, • A self-starter who takes initiative and solves problems without being asked twice, • Comfortable working closely with Product/Engineering and understanding how teams ship software, • Benefits / HR tech exposure, • Experience with LMS tools and online learning platforms, • Familiarity with tools like Atlassian products, Storylane, video-based product training, and content creation workflows You’ll work with and influence the enablement tooling, including: • Atlassian products, • Storylane, • Product video and training content tools, • CX documentation and enablement systems, • First hire in Training & Enablement — real ownership, • A genuinely category-defining AI platform, • Product-first, metrics-driven, human-centred culture, • High trust, high performance — no corporate nonsense, • Salary up to £90,000, • Paid leave + public holidays, • Private medical insurance, • Group life assurance, • Dental & optical cover, • Enhanced maternity leave, • Pension contribution, • Employee assistance programme, • Birthday day off + more

🌳 Training & Enablement Manager (First Hire) – AI SaaS Startup – Series A – Fully Remote (UK) Another exclusive role from Areti Group 🌳 Areti Group is partnering with a high-growth, Series A-backed AI SaaS startup that is quietly transforming how global organisations operate. This business is building a brand-new software category — product-first, customer-obsessed, and scaling fast. We’re hiring their first Training & Enablement Manager: a hands-on, player-coach who will build onboarding, learning journeys, and enablement from scratch — for clients, internal teams, partners, and brokers. 📍 Location: UK-based | Fully Remote 💼 Type: Full-Time 🚀 Stage: Series A | High growth | AI-driven | Product-first 💰 Salary: Up to £90,000 + excellent benefits 🌳 The Opportunity This is not a “maintain what exists” role. You won’t inherit slide decks, LMS structures, or established playbooks. You’ll build the entire enablement function from the ground up — with real ownership, visibility, and influence. Right now, training is being delivered by the Client Experience Directors. You’ll take ownership of this mission-critical work, design scalable learning frameworks, and create a premium onboarding experience that supports growth without founder dependency. You’ll work closely with Customer Success, Sales, Product, Operations, Partnerships, and Engineering — turning product complexity into clarity, confidence, and adoption. 🌳 What You’ll Own 🌳 Client Training & Onboarding (Core Focus) • Deliver high-quality, engaging live training sessions for key clients, • Coach clients to confident adoption and long-term value, • Build structured onboarding programmes that scale, • Create consistent, repeatable learning journeys across the customer lifecycle 🌳 Internal Enablement (Sales + CS) • Enable Sales and Customer Success teams to speak confidently about the platform, • Reduce reliance on founders and ad-hoc knowledge sharing, • Build partner training programmes and playbooks, • Create enablement packs tailored to partner workflows, • Build the full training and enablement function from zero, • Balance live delivery with scalable documentation and self-serve content, • Continuously improve programmes based on outcomes, feedback, and business needs, • Clients feel confident, capable, and excited using the platform, • Onboarding becomes consistent, intentional, and premium, • Partners and brokers are enabled and independent, • Teams no longer rely on founders for training, • Experience in Training, Enablement, Learning, or Onboarding within a SaaS business, • Proven track record of building programmes from scratch in a startup or scale-up, • Confident delivering training to senior external stakeholders (live + remote), • Strong structured thinking: you can turn ambiguity into clear frameworks, • A self-starter who takes initiative and solves problems without being asked twice, • Comfortable working closely with Product/Engineering and understanding how teams ship software, • Benefits / HR tech exposure, • Experience with LMS tools and online learning platforms, • Familiarity with tools like Atlassian products, Storylane, video-based product training, and content creation workflows You’ll work with and influence the enablement tooling, including: • Atlassian products, • Storylane, • Product video and training content tools, • CX documentation and enablement systems, • First hire in Training & Enablement — real ownership, • A genuinely category-defining AI platform, • Product-first, metrics-driven, human-centred culture, • High trust, high performance — no corporate nonsense, • Salary up to £90,000, • Paid leave + public holidays, • Private medical insurance, • Group life assurance, • Dental & optical cover, • Enhanced maternity leave, • Pension contribution, • Employee assistance programme, • Birthday day off + more

The Customer Success Manager will be responsible for the management and execution of customer engagement strategies within our client's organisations. The role focuses on enhancing customer satisfaction and retention, and the individual will report to the Head of Customer Success. Minimum of 3 years

Customer Success Manager - InsurTech SaaS. Currently scaling its Customer Success function to enhance customer outcomes and long-term value. We specialise in Sales, Account Management, Customer Success, and Executive-level hiring for high-growth technology sectors, including SaaS, CyberSecurity, AI,

General Manager (Business Development Manager) – Furnishing Fabrics. Hybrid: 2 days office / 3 days visiting customers & sales team. Looking for a commercially sharp, people-first General Manager to help take this thriving 7-figure business into the 8-figure future it deserves.

Vickerstock are proud to be working in partnership with a well-established and growing supplier to UK food and drink manufacturers to recruit a Senior Customer Development Manager to drive sustainable commercial growth across a portfolio of B2B customers. Senior Customer Development Manager – B2B.

We are looking for individuals with experience of using school MIS systems in a Welsh education context for example teachers, exams officers, timetablers, data managers, or local authority officers who are seeking a career change.

What You’ll Be Doing Customer Success & Account Management - Own and manage a portfolio of Mid-Enterprise customers across NA & LATAM - Support onboarding and renewal readiness - Contribute to Quarterly Business Reviews (QBRs): objectives, risks, adoption, and growth - Provide responsive support

Provide account insights, risk assessments and strategic recommendations to the Regional Manager, Customer Success (RMCS);. Serving as the customer's trusted advisor, the CSM partners closely with Account Managers and cross functional teams to deliver seamless experiences and ensure customers achiev

A leading motor dealer group in Torbay is seeking a Senior Parts Advisor to assist customers, identify the correct parts, and maximize sales opportunities.

As the Manager, Customer Success, you will lead a team of growth Customer Success Managers to deliver successful onboarding, healthy adoption, advocacy and retention in Vanta’s rapidly expanding customer base. Influence strategy and design of the customer success methodology, including implementat

We are currently looking for a Senior Customer Success Account Manager - REMOTE. Join us in making a significant impact on our customer success journey while enjoying the flexibility of remote work. Customer Success, Account Management, or a similar client-facing commercial role.

As a Customer Success Manager (CSM), you will manage and grow relationships with gym and fitness partners, ensuring they successfully launch, adopt, and expand HealthHero's services (e. The role blends account management, customer success, and commercial growth, so you'll be comfortable driving adop

A Customer Success Managers responsibilities include supporting customers as they transition from sales prospects, building close relationships that often last beyond any one project or job-order lasting process ownership with the business itself. Proven work experience as a Customer Success Manager

A leading technology firm in robotics and AI is looking for a Customer Success Manager to enable and support customer adoption post-sales. The ideal candidate will engage with enterprise customers to ensure high retention and account growth while developing trusted relationships.

The ability to act with a high level of autonomy, you will be expected to take full ownership of your customer portfolio and make key decisions to drive effective customer outcomes; including deciding when to include our executive team or c-suite in customer escalations, how to de-risk or de-escalat

You will be working closely with Sales, Sales Engineering, Services, Support, Product Management and Customer Success teams to ensure our customer’s success - ultimately driving growth and securing the renewal. Work with assigned customers and Sales to build Customer Success Plans, establishing cr

A healthcare technology group is seeking a Senior Manager Customer Success for the UK & Ireland. Strong stakeholder management and communication skills are essential for success in this role.

As a Xeneta Customer Success Manager your objective is to manage a portfolio of assigned cargo airline accounts and drive customer success and revenue in that territory to meet the company’s vision and ambitious global expansion objectives. The true value of the CSM comes from delivering unforgett

A leading professional services firm in Greater London is seeking a Senior Customer Success Manager to manage strategic accounts and drive customer satisfaction and retention. As an experienced professional with over 7 years in Customer Success or Account Management, you'll engage with senior stakeh

The Customer Success Manager is responsible for ensuring the success of a portfolio that includes mid to large sized customers. Customer Success Manager – DACH. Sign in to set job alerts for “Customer Success Manager” roles.

Data‑Driven Success: Use customer data and metrics to guide proactive customer success initiatives, identifying opportunities for expansion and ensuring customers derive continuous value from the product. We’re looking for a Customer Success Manager who will partner with our customers to turn da

Experience in Customer Success, Account Management, or a similar customer‑facing role in SaaS or a tech‑enabled environment, ideally working with mid‑market and/or enterprise customers. Improve customer outcomes and adoption by building success plans, guiding onboarding, and increasing product

The Customer Success Manager (CSM) will be responsible for managing and nurturing relationships with top‑tier clients, including publishers, rights holders, and broadcasters. Customer Success Manager (Sports MarTech). Customer Success Manager (Sports SaaS Platform).

Customers, Customers, Customers – We win when our customers win. Customer Advocacy & Programs: Collaborate with the Marketing team to identify and support customer advocacy opportunities, including case studies, testimonials, and customer‑focused events. Customer Health Monitoring: Regularly mon

Customer Success Manager - Tax Software page is loaded## Customer Success Manager - Tax Softwarelocations: London: Chippenham: Birmingham UK: Bristol: Petersfieldtime type: Full timeposted on: Posted Todayjob requisition id: R0018823* Competitive Compensation and Benefits* Home Offic

A leading healthcare technology firm is seeking a Customer Success Manager to remotely manage UK customers while requiring in-office attendance one day a week. The role focuses on driving revenue growth and ensuring customer satisfaction through high-quality onboarding and support.

Customer Success Manager page is loaded## Customer Success Managerlocations: United Kingdom: France: London: Amsterdam: Netherlandstime type: Full timeposted on: Posted Todayjob requisition id: R107028About the business Elsevier is a global information and analytics company tha

A growing SaaS company in the United Kingdom is seeking a proactive and dedicated Customer Success Manager to build strong customer relationships and ensure satisfaction. Candidates should have 5+ years in customer success with strong communication and analytical skills.

LocationLondon, United KingdomJobs at Kamma Limited# Customer Success Manager at Kamma LimitedLocationLondon, United KingdomSalary£45000 - £55000 /yearJob TypeFull-timeDate PostedJanuary 20th, 2026Apply NowLocation: Hybrid - London HQ (Fleet Street) + RemoteDepartment: Customer Success Reports to:

The Mid-Market Customer Success Manager is tasked with working with our growing customer base and working closely with cross-functional partners to deliver clear value, retain and renew customers while unlocking growth and expansion opportunities. You will have a big hand in everything we do from re

Customer Success, Account Management, or a client‑facing role in SaaS, digital experiences, or an agency environment. Support account strategy by helping customers adopt core features, implement best practices, and stay on track with their success plans. Learn each customer’s goals and workflows

The Customer Success Manager (CSM) is accountable for the overall retention and growth revenue with a portfolio of key clients. Take ownership of customer issues and drive them to resolution, minimising impact on the customer's business. Proven track record in customer success, account management, o

A global leader in business payments is seeking a Customer Success Manager in Greater London. The ideal candidate will have 3-5 years of experience in SaaS Customer Success roles and demonstrate excellent communication skills. This role involves optimizing customer experience, protecting revenue, an

Exceptional Customer Support: Provide high‑level support to clients, resolving complex issues and escalations efficiently and professionally to ensure a superior customer experience. Sophisticated Account Health Monitoring: Be a senior voice for the team as you work alongside the CSMs to implement

A leading cybersecurity startup is seeking a Customer Success Manager to ensure that customers succeed with their solutions. The successful candidate will engage with customers regularly, understand their needs, and ensure a high-quality experience. Candidates should have at least 3 years of experie

As an EMEA Customer Success Manager you will develop trusted-advisor relationships to drive success with our customers across Europe, Middle East and Africa. Act as the voice of the customer within the company, providing feedback and insights to foster a culture of customer success. Account Manageme

Customer Success Manager, Enterprise - EMEA - [IC2]. Principal Customer Success Manager, EMEA. Customer Success Manager - Arabic Speaker.

Customer Success Manager (CSM). Lead quarterly success reviews, share insights on product updates, and guide customers on their journey to achieve maximum ROI. You’ll act as the customer’s champion, aligning their goals with Seeq’s solutions, driving adoption, and ensuring seamless renewals an

We are seeking a highly motivated individual to join our Customer Success team as a Customer Success Manager. Be responsible for the performance (retention) of your allocated customer book, through limiting customer risks/churn and proactively engaging in commercial opportunities to expand infinity

We are seeking a highly motivated individual to join our Customer Success team as a Customer Success Manager. Be responsible for the performance (retention) of your allocated customer book, through limiting customer risks/churn and proactively engaging in commercial opportunities to expand infinity

Ever run a restaurant and think “this system could work better if someone actually understood how we operate”? At Harri, we build workforce technology for hospitality teams - and we’re growing our UK Customer Success team. Have experience as a Restaurant Manager / Assistant Manager. If you kno

Our client, a market leading UK Fintech requires a talented, enthusiastic and ambitious Customer Success Manager to join their expanding team. You will have experience engaging and working with or supporting SME level customers with understanding of process and/or end to end customer success journey

As EZRA continues to grow, so does our mission to be in front of more organizations worldwide! To accomplish this, we are looking for an Enterprise Customer Success Manager reporting directly to the regional Enterprise Customer Success Lead. Experienced project manager with proven experience in a cu

As a Customer Success Manager, you will delve deep to understand the key business, operational and technical challenges each customer is facing, and how Attensi’s product suite can maximize impact for them. As part of continuing to develop our successful UK operations and fuel our growth, we are s

Customer Success Manager – Telematics. Customer Success Manager – Telematics. We flex locations, hours and working patterns to suit our customers, business, and you.