Senior customer success manager jobs in ManchesterCreate job alerts

Business Unit: Business Controls Salary range: £44,800 - £56,000 per annum DOE + benefits Location: Hybrid with monthly travel required to a UK Virgin Money Hub Contract type: Permanent Our Team At Virgin Money, we believe in doing things differently. Our Business Partnering team is at the heart of our Business Controls Office, helping to shape safe, sustainable growth across our Commercial business. We’re the first line of defence—ensuring our products and services deliver great outcomes for our customers while meeting regulatory expectations. We’re growing our team and looking for passionate, detail-driven professionals who thrive in a collaborative, purpose-led environment. As part of our dynamic, forward-thinking team, you will play a critical role in shaping the future of commercial success. You won’t just maintain the framework — you’ll shape it. You’ll partner with senior stakeholders across Commercial, Risk, Operations, and Technology to strengthen first-line controls, embed risk awareness, and lead meaningful change in how we think about governance. What you’ll be doing • Acting as an advisor to senior business leaders, embedding a strong control environment that supports commercial objectives while maintaining risk integrity., • Embedding the Business Banking risk and control profile and continuous review approach in line with the Risk Management Framework., • Supporting the business in the identification, logging and management of issues and events, ensuring this is regularly monitored and reported to the Senior Leadership Team., • Planning, scoping and delivery of assurance activity in line with Commercial’s oversight plan, with assurance activities proportionate to the level of risk., • Developing efficient, evidence-based controls assurance frameworks and executing testing of key controls (design and operating effectiveness), reporting findings to senior management., • Translate policies and risk appetite into operational action, ensuring controls are practical, sustainable, and outcome focused., • Proven experience of working within a risk and governance within Business/Commercial Banking., • A strong working knowledge of legal requirements applicable to listed companies, including the management of inside information, the use of information barriers under conflict management within large organisations, and personal account dealing rules., • A solid understanding of risk and control environments within a complex, fast-paced business (preferably within a Business/Commercial Bank), • Proven ability to design, implement, and monitor effective control frameworks., • Strong commercial acumen — you understand how risk management adds value, not friction., • Practical understanding of the regulatory environment as it applies to business banking areas., • A proactive approach to problem-solving with strong monitoring and analytical skills., • In-depth knowledge of regulatory and business practices for Commercial products. Including experience with Consumer Duty., • A university degree or equivalent experience in financial services, • Generous holidays - 38.5 days annual leave (including bank holidays and prorated if part-time) plus the option to buy more., • Up to five extra paid well-being days per year., • 20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt., • Market-leading pension., • Free private medical cover, income protection and life assurance. If we’re lucky to receive a lot of interest, we may close the advert early. Please ensure to submit your applications as soon as possible. Say hello to Virgin Money Virgin Money is so much more than just a bank. As part of the Nationwide group, together we're the UK's first full-service mutual bank serving millions of retail and business customers and all driven by our purpose; Banking but fairer, more rewarding and for the good of society. With us, you’ll be part of an organisation uniquely positioned to make a difference to the lives of customers, communities and broader society and embark on a collaborative, customer obsessed, and fun-filled career journey. Embrace the weekdays, enjoy fantastic perks, and make a meaningful positive difference. Time to discover what it means to be part of the first mutual full-service banking provider. Be yourself at Virgin Money At Virgin Money, we celebrate everyone. We have fun, think big, and relentlessly include each other, all in pursuit of our purpose: Banking – but fairer, more rewarding, and for the good of society. We’re committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard. ___As a Disability Confident Leader, we're committed to removing any obstacles to inclusion. If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team ___ As a Disability Confident Leader, we're committed to removing any obstacles to inclusion. If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team Please note: If we receive a high volume of eligible applications, we may need to prioritise candidates whose skills and experience most closely align with the role, while still ensuring fair and equitable consideration for all applicants. Now the legal bit Although some of our roles allow you to be based anywhere in the UK, we'll need you to confirm you have the right to work in the UK. If you're successful in securing a role with us, there are some checks you need to complete before starting. These include credit and criminal record checks and three years' worth of satisfactory references. If the role is part of the Senior Manager Regime and Certification Regime, it requires enhanced pre-employment checks – we'll ask for six years of regulatory references, and once in the role, you'll be subject to periodic employment checks.

Customer Insight Analyst Manchester (Hybrid – 2x Days a Week in Office) £45,000-£55,000 Are you passionate about using data to transform learning experiences and drive real educational outcomes? We're working with a leading education provider undergoing a curriculum transformation and looking to bring in a Learning Analyst to sit within their high-performing Insight function. Reporting into a Senior Insight Manager, this role is a great opportunity to combine analytics, modelling, and experimentation to shape how thousands of learners engage with digital products! THE ROLE You’ll be joining a growing team (currently 8, will be 10 by end of year) and will work closely with Learning & Curriculum, Product, and IT teams to deliver insights that improve learner performance and satisfaction. A large part of the role will involve: • Analysing learner data and product performance across key educational programmes, • Running A/B tests and building predictive models to improve retention and personalise learning paths, • Using tools like Power BI and Microsoft Fabric to surface insights that inform design and curriculum improvements This is a great chance to get stuck into modern data & analytics platforms in order to deliver tangible success for the organisation YOUR SKILLS & EXPERIENCE • SQL - good level of proficiency, • Exposure to Microsoft Fabric preferrable but not essential, • The ability to communicate findings in a clear, compelling way to non-technical stakeholders THE BENEFITS • £45,000-£55,000 (DOE) HOW TO APPLY Please register your interest by sending your CV to Adam Osborne at Harnham via the Apply link on this page

Senior Product Manager opportunity - Up to 75k - Manchester I'm delighted to have teamed up with a longstanding client on a Senior Product Manager position that will focus on a few core Product areas in the business The role is hands on in a fast moving environment so would be ideal for someone that loves variety, collaboration and solving real life customer problems with cutting edge solutions. Overview of the Role: • Take ownership of a variety of core Product areas shaping the roadmap and leading the teams to deliver valuable outcomes, • Understand customers to a tee by spending time understanding user behaviour, ideating new opportunities and testing them which will all be driven by data/insights, • Use data, experimentation and feedback to validate decisions and measure success The Ideal Candidate: • 5+ years in product management or equivalent roles, • Confident switching between different product domains and opportunity types, • Experience delivering real outcomes in fast-moving, cross-functional environments, • Comfortable working across customer-facing, internal systems and integration products, • Strong stakeholder skills, able to bring people together and drive alignment, • Confident with product discovery, experimentation, and iterative delivery, • Hands-on and adaptable – someone who brings structure without slowing things down The role is also offering a competitive salary, a generous annual leave entitlement and a private health plan This one is expected to get a lot of interest and its easy for applications to fall through the cracks so if you are interested, please apply through the link and drop me an email with the subject 'Product role - 18/08' and I'll be in touch asap

An awesome opportunity has arisen for a Hospitality focused, Senior Customer Success Manager to join our team!. Deep industry experience in the hospitality industry. The ideal candidate will have a strong track record of managing customers in the hospitality industry.

Senior Customer Success Manager. A proven Customer Success Manager or Client Services lead with experience in managing enterprise-level loyalty and engagement programmes. Career progression as part of a growing customer success and partnerships function.

A Technical Account Manager can progress to more senior roles such as Senior Technical Account Manager, Customer Success Leader, Solutions Architect, or Director of Account Management. The Technical Account Manager is responsible for building and nurturing long-term relationships with customers, und

Senior Customer Success Manager. Customer Success, Markeyting Agency Account Management. We’re on a mission to make loyalty smarter and more rewarding — for both businesses and customers.

An awesome opportunity has arisen for a French speaking, Senior Customer Success Manager to join our team!. Advocate for customers internally, influencing product development based on industry trends and customer feedback. Understand customers’ business objectives, challenges, and industry-specifi

Technical Lead Job Tenure: Full-time, permanentSalary: CompetitiveCompany Description Ready to join a team that's leading the way in reshaping the future of insurance? Here at esure Group, we are on a mission to revolutionise insurance for good! We’ve been providing Home and Motor Insurance since 2000, with over 2 million customers trusting us to keep them covered through our esure and Sheilas’ Wheels brands. With a bold commitment for digital innovation, we're transforming the way the industry operates and putting customers at the heart of everything we do. Having completed our recent multi-year digital transformation, we’re now leveraging advanced technology and data-driven insights alongside exceptional service, to deliver personalised experiences that meet our customers ever-changing needs today and in the future. Job Description We are currently recruiting for Technical Leads to sit within one of our core value streams to focus on developing and implementing innovative digital technology. You will manage, lead and coach a team of technical experts who build software and customer experiences that continues to drive, shape and deliver our customer-centric, data driven and digital first strategy. What you'll do: • Technical Lead for a squad, ensuring collaborative working with Product Owners, Developers, QA’s, Architects and the wider business., • Lead, manage and coach a team of engineers. You will lead from the front with expert hands-on software development experience and ensure high technical standards are met throughout the team., • Collaborate with the Product Owner to ensure the squad has a clear mission, understands the wider tech strategy, healthy backlog and working to Agile practices., • Work with our Architects and Principal Engineers on new tech choices and architecture evolution., • Always looking at ways to Improve engineering practices in the squad including code quality, testing and CI/CD., • A deep love of technology with a customer centric approach!, • A passion for people development; You will consider yourself a people motivator who has led a software development squad in an agile environment to deliver and achieve great things., • A Java technical expert! Our Tech Lead roles are a good blend of people management and strategy and hands on development (Spring Boot experience is key)., • Experience with CI/CD, Jenkins and Docker (ideally with Kubernetes) as well as cloud platform experience, ideally AWS., • Experience in design and development of distributed, scalable, and highly available systems with a customer centric approach., • You’ll start with an introductory call with one of our Talent Partners. This is a ‘get to know you session’ and for you to explore the position in more detail., • 1st stage: 1 hour interview with our Head of Technology, • 2nd stage: 1 hour interview with 2 of our Technical Leads. This will involve a technical task and technical interview questions., • 3rd Stage: 30-minute meeting with members of one of our Agile Squad. This will be a Product Owner and a Delivery Manager., • Final stage: a final meeting with our Head of Technology and our Chief Technology Officer. What’s in it for you?: • Competitive salary that reflects your skills, experience and potential., • Discretionary bonus scheme that recognises your hard work and contributions to esure’s success., • 28 days annual leave, plus 8 flexible days and the ability to buy and sell further holiday., • Our flexible benefits platform is loaded with perks to choose from, so you can build a personal toolkit to support your health, wellbeing, lifestyle, and finances., • Company funded private medical insurance for qualifying colleagues., • Fantastic discounts on our insurance products! 50% off for yourself and spouse/partner and 10% off for direct family members., • We’ll elevate your career with hands-on training, mentoring, access to our exclusive academies, regular career conversations, and expert partner resources., • Driving good in the world couldn’t be more important to us. Our colleagues can use 2 volunteering days per year to support their local communities., • Join our internal networks and communities to connect, learn, and share ideas with likeminded colleagues., • We’re a proud supporter of the ABI’s ‘Make Flexible Work’ campaign and welcome you to ask about the flexibility you need. Our hybrid working approach also puts you in the driving seat of how and where you do your best work., • And much more; See a full overview of our benefits here ___ We are committed to creating an inclusive and diverse workplace where everyone feels valued, respected, and empowered. We celebrate individuality and create spaces where unique backgrounds and experiences can come together. We believe that diverse perspectives drive innovation, in turn enabling us to better serve our customers, community and build a stronger organisation. Our commitment to inclusion extends to every part of our business, from hiring practices to professional growth opportunities, ensuring equal access and support for all.

An awesome opportunity has arisen for a Manufacturing focused, Senior Customer Success Manager to join our team!. Advocate for customers internally, influencing product development based on industry trends and customer feedback. Understand customers’ business objectives, challenges, and industry-s

An awesome opportunity has arisen for a Hospitality focused, Senior Customer Success Manager to join our team!. The ideal candidate will have a strong track record of managing customers in the hospitality industry. Deep industry experience in the hospitality industry.

An awesome opportunity has arisen for a Senior Customer Success Manager to join our team!.

An awesome opportunity has arisen for a Manufacturing focused, Senior Customer Success Manager to join our team!. Understand customers’ business objectives, challenges, and industry-specific needs to drive success. Advocate for customers internally, influencing product development based on industr

The Customer Success Manager (CSM) is a key role in ensuring that our clients customers are successful lifelong advocates of our software. Our client is an award winning Social Housing SaaS organisation who are going through a period of organic growth due to their success with their client base, the

Proven track record in customer success, account management, or client-facing roles within B2B SaaS, climate tech, or geospatial analytics. Partner with product and engineering teams to feed back customer insights and influence the roadmap.

Senior Customer Success Manager. Are you a strategic, commercially savvy Customer Success leader who knows how to drive growth and elevate enterprise partnerships? We’re not just transforming the way global businesses recover payments - we’re redefining what client success looks like. Plus Benef

As a Customer Success Manager, you will be involved in the following activities:. Regularly monitor customer health through metrics such as NPS (Net Promoter Score), CSAT (Customer Satisfaction Score), and usage data to proactively address issues. Collaborate with CSEs and other departments, such as

Client Account Manager (Customer Success Manager)(Portsmouth, UK) Hybrid/Office based. As we continue to grow, we are looking for motivated and customer focused Customer Success Managers to join our team and play a key role in driving client retention. Pension scheme with employer

Account Management / Customer Success experience.

Manage, interpret, and validate all data that is produced by the customer, maintaining the focus on improving the quality of customer care. Strong communication and relationship-building skills - this role involves creating and managing business relationships with CFOs, VPs and Directors of Finance,

As a Customer Success Manager focused on operations at Plentific, your primary responsibility is to ensure that day-to-day customer engagement, account hygiene, and internal alignment are executed with excellence. Customer Success Manager, Remote. Experience managing operational tasks within custome

We are looking for an English and German speaking Customer Success Manger (CSM) to become an integral part of our Customer Success team. You will be working in collaboration with the customers and closely with our services, support, product, and sales teams. As a CSM, you will lead the customer thro

Customer Success Manager, United Kingdom. If you are a highly-skilled Customer Success Manager, then get ready to join our company!. You chair regular monthly service reviews, record and track actions, and report performance to the customer’s Service Manager and facilitate a common review against

As a Technical Customer Success Manager, you will be the trusted partner for a portfolio of high-value customers, ensuring their retention, satisfaction, and long-term success. Customer Success Manager (Technical), UK. We are currently looking for a Technical Customer Success Manager in United Kingd

Customer Success: Prior experience in customer success is advantageous but not mandatory. Customer Success Manager- FinTech (Intermediated Lending). We are seeking a Customer Success Manager (CSM) to join a fast-growing fintech start-up.

We’re hiring a Customer Success Manager to turn new deployments into measurable outcomes for engineering teams using Coder. Own onboarding and rollout plans for new customers; coordinate with Sales for a smooth, successful implementation of Coder’s platform. SaaS sales and/or customer success, w

Your role will be varied both supporting our Partner Success Managers, Field Sales, and Support, being a touch point for our customers building relationships with them. Customer Success Representative. Your role will be to work as a team in dealing with incoming quote and order opportunities, prospe

A Customer Success Manager (ERP, Customer Success, Account Management, Software, Remote) is required by a leading ERP software provider with a 29-year track record of delivering cutting-edge solutions to merchants, wholesalers, distributors, and retailers. Customer Success Manager - ERP Software - R

Theyre looking for ambitious, customer-led candidates with commercial acumen and excellent communication skills to continue to further relationships and build revenue with existing clients. Devise account plans and strategy development for a defined group of existing customers. Manage relationship

Own the customer lifecycle, providing ongoing and proactive support to Sophos customers to drive high levels of customer satisfaction, deep engagement, and mutual success, resulting in a successful renewal. Experience working in customer success, technical account management, sales engineering or si

We're looking for a Strategic Customer Success Manager to join our growing Customer Success team, providing an opportunity to work with a wide range of our largest clients. Reporting to the Customer Success Director, you will be responsible for managing and growing strategic customer relationships.

Have big ambitions and offer incredible products that address our customers' pain points. Yabble is part of the YouGov group, providing access to world-leading AI tools, a wealth of data products, and a global customer base.

Demonstrable experience in a customer success and/or customer success enablement role in enterprise software/SaaS within a global context. Customer Success Manager (m/f/d) - German Speaking. Experience designing and implementing successful customer success programs, methodology, and related content

The combination of innovative risk technology, a customer success mindset, and employee-first belief makes Riskonnect a sought-after place to work. Ability to drive insights and adoption recommendations to customers by analyzing customer. Map customer stakeholders & users to Customer Personas.

Retain your customers by ensuring strong feature and channel adoption• Provide the highest levels of customer service. Head of Customer Success - Retention (Only for external candidates). Dotdigital is an all-in-one customer experience and data platform (CXDP) that empowers marketing teams to exce

Customer Success or Account Management in a Saas, HR tech orlarge events industry.

The Customer Success Manager (CSM) at Conferma is responsible for ensuring customers achieve their desired outcomes while using Conferma products & services. The CSM will act as a trusted advisor, guiding customers through their journey, working alongside the Customer Success Team providing support,

Your success is measured in keeping projects on schedule with highest quality and innovative take and working as an active part of the business unit’s success. Demonstrated success in securing senior speakers (VP/C-level) from leading corporations or public institutions. Management Events is seeki

Customer Success Manager (Account Manager). Customer Success Manager (Account Manager). Customer Success Manager (Account Manager).

We are seeking a Senior Customer Success Manager (Sr. Develop and refine customer success best practices, tools, and playbooks to continuously improve the customer experience. This role is responsible for ensuring successful onboarding, driving platform adoption, and maximizing customer value and re

Senior Customer Satisfaction and Service Manager (Midlands). Working in a technical and higher value equipment manufacturing organisation, the Customer Satisfaction and Service Manager forms a critical and strategic element to their Customer Service offering. The role will require a high level of co

Customer Success Managers (CSMs) leverage strong business acumen to help customers craft their KPIs and deliver value across those business goals. The mission of the Customer Success team is to identify, enable, and facilitate continuous value generation for customers. In this role, you’ll be resp

We are seeking an experienced Customer Success & Solutions Manager to guide prospective customers in EMEA through our product range and increase confidence around implementation decisions. This hybrid role bridges pre-sales and customer success, ensuring that customers are fully supported from initi

As a Portfolio Customer Success Manager, you will lead strategic customer success initiatives across a portfolio of high-value, complex customers. Our Global Customer Success Managers are a high-performing, customer-focused team. LastPass is looking for a Portfolio Customer Success Manager:.

We’re searching for a UK-based Customer Success Manager to join our Customer Success team, so that we can ensure our clients get the maximum value from our governance, risk, and compliance solutions, including DatixWeb and DCIQ. The Customer Success Manager will proactively engage with clients to

As a Strategic Customer Success Manager, you will be the trusted advisor to our most valuable enterprise technology customers, ensuring their long-term success and growth with Ably. As a senior team member, you’ll work across the customer organisation, you’ll guide and coach your peers in strate

Senior Manager, Customer Success - Strategic. Strategic Customer Success Manager - EMEA. Customer Success Manager UK/IE (English) - m/f/d.

A Customer Success Manager (CSM) is the main point of contact for clients using eDriving products, programs and services. CSMs meet regularly with our client program leaders to analyze performance, address questions, offer product education, and provide ongoing support that leads to increased custom