Senior customer success manager jobs in NorwichCreate job alerts

Customer Success Manager - London 2 days on-site - £50,000- £60,000 as a base + bonus - reporting to the CEO. They are looking to hire their first Customer Success Manager into their business to then build out a team in the future. Drive customer adoption and retention by building success framewor

You will lead a team of two and lead and manage all our customer data and insight touchpoints from qual to quant effectively distilling data into critical insights and actions that drives wagamama to be a better business customer first in all that we do. CRM and loyalty data at the centre of custome

Customer Success Manager - FP&A. Customer Success Manager to join a new EPM practice, and partner with leading finance professionals. As the go-to advisor for CFOs, VPs, and finance teams, you’ll guide customers through the successful implementation and ongoing adoption - ensuring they get maximum

You will lead a team of two and lead and manage all our customer data and insight touchpoints from qual to quant effectively distilling data into critical insights and actions that drives wagamama to be a better business customer first in all that we do. CMCO + customer insight + commercial strategy

Having achieved 97% of their international growth targets for 2025 by the end of Q1, they’re now scaling both domestic and international B2B operations, and are investing in a high-calibre Customer Success Manager to support clients as their base grows. ARR (up more than 50% from last year) with a

Are you passionate about building strong client relationships and driving business growth? We’re looking for a Senior Customer Success Manager to ensure our customers get maximum value from our solutions while fostering long-term partnerships. As Senior Customer Success Manager, you’ll be the tr

As a Customer Success Manager, you will be involved in the following activities:. Develop and execute customer success plans tailored to each client's unique goals and challenges. Regularly monitor customer health through metrics such as NPS (Net Promoter Score), CSAT (Customer Satisfaction Score),

As an Enterprise Customer Success & Strategy Lead, you will act as a. Coach, mentor, and upskill team members to strengthen delivery capability and scale our customer success function. Customer Success, Strategy, or Professional Services.

They are currently seeking an experienced Senior Customer Success Manager to join their team, someone who thrives on strategic partnerships, client enablement, and cross-functional collaboration. Comfortable engaging with senior stakeholders and executive-level clients. You will also support custome

The Customer Success Management team (CSM) exists to understand the needs of our customer, create intimacy, adapt solutions to meet these needs and maintain strong, meaningful relationships with our customers. Connect Customer Experience Manager across the business, working with all departments to e

We are recruiting for candidates with a customer success or account management background to come on board and join our team in Hemel Hempstead as a Platinum Customer Experience Account Manager. Customer Success ManagerLocation: Hemel HempsteadSalary: £26,000 - £28,000 + BonusHours: Monday Friday

Currently scaling its Customer Success function to enhance customer outcomes and long-term value. Customer Success Manager - InsurTech SaaS. Experienced with Customer Success platforms (e.

Step into a hands-on, high-impact role as Customer Success Manager, owning a strategic client portfolio and driving commercial results. Here, the Customer Success team own the number, so account development is your responsibility – but you will be rewarded for that growth!. Customer Success within

We are seeking a talented Senior Partner Success Manager (PSM) to support our strategic partners in Europe, focusing on maximizing the value of these partnerships through revenue growth and data-driven strategies. Strategic Account Planning: Organize and lead account planning sessions with senior cl

As Customer Success Manager, you will play an essential role in managing integration-related support cases, ensuring smooth onboarding, and maintaining high customer satisfaction. This Customer Success Manager has a broad remit encompassing – but not limited to – the work areas below:. Proven ex

As a Customer Success Manager, you will be involved in the following activities:. Develop and execute customer success plans tailored to each client’s unique goals and challenges. Regularly monitor customer health through metrics such as NPS (Net Promoter Score), CSAT (Customer Satisfaction Score)

We’re searching for a UK&I-based Customer Success Manager to join our Customer Success team, so that we can ensure our customers maximize value from RLDatix’s solutions. Customer Success Manager | Customer Success | UK&I | Remote. The Customer Success Manager will build trusted client relationsh

My client is currently looking for a Senior Manager in Customer Analytics. Considerable experience in customer insight, digital analytics, or customer experience in a fast‑paced environment. Medallia), embedding them into broad customer journey strategies.

As a Customer Success Manager, you will be the key contact for a portfolio of Sage X3 and Intacct customers. Customer Success Manager - Sage X3 & Sage Intacct. With a strong reputation in the ERP market, we are expanding our team and now seeking a Customer Success Manager to join us.

Use customer cadence calls and customer Business Reviews to define success criteria with the customer, prioritize those criteria, and get the customer’s own assessment of how we’re performing on them to drive appropriate action plans cross-functionally. Customer Success Manager (London/UK-Based)

Work with customers either in 1:1 engagements for high-impact objectives or by running 1:many success programs to impact target customer groups. Digital Customer Success Manager. Follow the digital CS practices and strategy for each customer based on data analysis and the customer's needs.

Customer Success Managers focused on building customer loyalty measured and reflected through retention, expansion, and advocacy. Get notified about new Customer Success Manager jobs in United Kingdom. Works with customers to drive adoption, advocacy, retention, expansion, and overall success.

You’ll be the face of Insite to the majority of the Insite customers, working alongside Tyler, a Co‑founder & Head of Customer Success, you’ll be guiding new customers through onboarding, driving product adoption, introducing new features and supporting long‑term success. Having achieved sig

Customer Success Managers (CSMs). Demonstrated experience in managing own portfolio of customers (40+) and managing competing priorities of multiple customers at once. Ability to think strategically with regards to changing customer preferences and product development, matching customer needs to pro

Role: Customer Success Team Manager. Ensure the National Customer Account Managers fulfil an effective account management role, focusing on retention and growth, including up-selling, cross-selling and building effective relationships with their customer base. Support the Account Managers with bid a

Onboarding & Customer Success Manager. Collaborate with Sales, Product, and Growth teams to align customer success strategies with broader business goals. Customer Implementation & Onboarding.

We are seeking a highly motivated and experienced Senior Manager, Customer Success to lead the APAC Customer Success team. As a Senior Manager, Customer Success, you will be responsible for ensuring the success of our customers by overseeing adoption, value realization, and renewals. Lead and mentor

Use customer cadence calls and customer Business Reviews to define success criteria with the customer, prioritize those criteria, and get the customer’s own assessment of how we’re performing on them to drive appropriate action plans cross-functionally. Engage customers’ senior decision makers

As a Customer Success Manager, you’ll work closely with key accounts to understand their business goals, guide them through onboarding and adoption, and act as a trusted partner - identifying pain points, feeding insights back to internal teams, and ensuring customers get the most from their inves

We are seeking an experienced Enterprise Customer Success Manager to work with our EMEA clients. You’ll have the freedom and responsibility to influence processes, set best practices, and define what exceptional service looks like for our customers—the "Neat" way that sets us apart. Be a trusted

Customer Success Manager, Account Manager, Engagement Manager), preferably with integration‑heavy SaaS/AI platforms. Get notified about new Customer Success Manager jobs in the United Kingdom. As a Customer Success Manager (CSM), you will be responsible for maintaining and growing relationships wi

Entry level Customer Success Manager (£30-£60k salary + commission). Guide new clients through the onboarding process, ensuring a smooth and successful introduction to Tangent's services. Monitor client health metrics and proactively address any potential issues to ensure success.

We’re a fast-growing consultancy at the forefront of the renewable energy transition, partnering with clients across the UK to help them achieve ambitious sustainability goals.Our work spans solar, wind, energy efficiency, and decarbonisation strategies – and we're proud to help shape a cleaner,

Customer Success of Technical Account Management. Seniority level: Mid-Senior level.

The customer success manager will work closely with Account Managers helping them to deliver planned growth by ensuring high levels of customer satisfaction. We are looking for a technically savvy Customer Success Manager to design and deliver a comprehensive client engagement strategy with a high f

You will closely collaborate with Customer Success Managers, Product, Sales, Professional Services, and Support teams to align customer objectives with Ping’s roadmap and capabilities. Experience in a technical, customer-facing role such as Customer Success Architect, Solutions Architect, Sales En

As a Senior Customer Success Manager, you’ll act as the commercial partner for a portfolio of enterprise clients, ensuring long‑term success, retention, and growth. Senior Customer Success Manager - 12 month FTC. This is a brilliant opportunity for a commercially minded Customer Success Manager

Proven track record in customer success, account management, or client-facing roles within B2B SaaS, climate tech, or geospatial analytics. Partner with product and engineering teams to feed back customer insights and influence the roadmap.

Have big ambitions and offer incredible products that address our customers' pain points. Yabble is part of the YouGov group, providing access to world-leading AI tools, a wealth of data products, and a global customer base.

Bringing previous experience and incorporating industry best practices, our Senior Customer Success Managers (Sr CSM) are responsible for partnering with our clients to ensure the continued value realization of our product, thereby influencing client retention, satisfaction rates, revenue growth, ex

Senior Customer Success Manager. As they continue to grow, they’re looking for a Senior Customer Success Manager to join the team and play a key role in delivering real impact for enterprise clients across industries. As Senior Customer Success Manager, you’ll build long‑term relationships wit

Get notified about new Customer Success Manager jobs in. Customer Success Manager (Remote, Europe). Customer Success Manager (Technical), UK.

We're looking for a Customer Success Manager to join our remote team. This role is integral to our commitment to providing excellent customer service and ensuring customer satisfaction and loyalty. Answering customer enquiries promptly via phone, email, and social media.

Manage relationships with customers, representing their interests and actively listening to determine just how the company can help them and cross sell their services. Develop and nurture a high level of solution knowledge, and obtain a thorough understanding of the marketplace, the companys compe

As a Customer Success Manager, you’ll be joining a rapidly growing team that helps our customers increase their revenue by improving the search and product discovery experiences of their websites and mobile apps through integrating with our services. A minimum of three years professional experienc

As Senior Customer Success Manager, you'll play a pivotal role in driving the success of enterprise clients. We’re looking for a Senior Customer Success Manager to join a high-growth SaaS scale-up in the experience economy. They have just received additional investment and they are now restructuri

Proven track record in customer success, account management, or client-facing roles within B2B SaaS, climate tech, or geospatial analytics. Partner with product and engineering teams to feed back customer insights and influence the roadmap.

The Team Manager, Customer Success, will work with other leaders to help build a team of world-class Customer Success Managers to provide exceptional service to our rapidly growing customer base. As a Manager of a Customer Success team, you will be responsible for hiring, training, coaching, and man