Senior customer success manager jobs in BristolCreate job alerts

Customer Service Development Manager Your new company A leading Insurance organisation based in Bradley Stoke, Bristol Working Pattern 35hrs a week Monday to Friday, every 6 weeks a Saturday shift (day to take in lieu) Your new role • Use KPIs and targets to track progress across the team of 100+ agents., • Implement 1-to-1 training plans to develop customer service skills of individual team members., • Provide advice and insights into methods which are leading to overall performance success., • Host huddles and team discussions to analyse team understanding of their role., • Implement changes based on customer feedback and call insights. What you'll need to succeed • Experience within a coaching capacity, this doesn't have to be sales or customer service focused., • Ability to lead on a 1-to-1 and larger scale basis., • Able to support new starters through beginners training., • Confident in managing senior members on how to improve further or implement changes to their routine., • Sales, Contact centre, or helpdesk experience is a bonus. What you'll get in return • Bonus scheme with potential to earn up to 30% monthly, • Free shares awarded to all employees, • Free onsite parking and electric vehicle charging points, • Car salary sacrifice scheme, • Generous holiday allowance of 23 days plus bank holidays, rising to 25 with service, • Pension contributions matched up to 6.5% and life cover up to four times your salary 4750180

Description Programme: LCST Location: Bristol, occasional travel to customer and Leidos sites may be required We’re ready for you to unleash your potential! Role Overview: We are seeking a Senior Contracts Manager Team Lead for Leidos Europe Ltd. You will assist and reports directly to the Contracts and supply chain Director. This role is a senior leadership position both within the Commercial function and within the LCST programme with line management responsibilities of approx. 5 direct reports. Your Responsibilities Will Include: • Manages a team of ~5 individuals with everyday management responsibilities, tasking, coaching and workload management., • Part of the programme leadership team, with regular interaction, reporting and dialogue with senior executive management across the programme and the wider UK business., • Regular briefing to executive management, • Part of the contracts and supply chain leadership team, setting example, looking for ways to improve the efficiency of the function, • Provides commercial, contractual and technical interpretation on contract terms and conditions both customer and supplier facing., • Leads contractual interactions with the Customer and where escalation is required, with the supply chain, • Leads and supports others with the identification and preparation of contract change proposals, • Review, scrutinize, and develop operational process flows, • Ensure that the financial aspects and impact of the contract are clear to all parties, • Ensure that all stakeholders, such as administration, operations, and finance understand and adhere to contractual obligations, • Develop and maintain robust working relationships with the customer, Key Suppliers and the commercial team, • Prepare responses to queries by undertaking customs, excise, or export controls technical research, • Broad understanding of, and experience in implementing UK export controls (Military and Dual Use) trade procedures and documentation, • Must be a working manager, taking an active role in the performance of the contract and proactively working to identify risks, issues and opportunities and develop and implement strategies to mitigate the risks, resolve the issues and capitalize on the opportunities, and will be willing to cross functional lines to provide support to the programme leadership team when and where needed, • Support role in regular, intensive weekly, monthly, quarterly, and annual technical and financial governance meetings in a fast-paced environment, • Ability to operate independently and communicate effectively, both internally, with technical staff, peers, and management as well as externally, with customers, regulators and others, • Strong comprehension of programme technical performance metrics and financial status, • Excellent written and verbal communications skills, • Liaison with other Leidos operating units and corporate departments where applicable Required Skills: • Bachelor's degree in business or a related field,, • Extensive experience including experience managing large programmes/contracts employing complex business models, • Team lead and/or management experience Desired Skills: • Master’s degree in business or a related field, • Experience managing and negotiating contracts with UK Government or Ministry of Defence Clearance Requirements: * Pre-screening required to start: BPSS Leidos UK! Join our team and discover a culture of collaboration, innovation, diversity, trust, caring management, communication transparency, work-life balance, and overall job satisfaction... What we do for you: At Leidos we are PASSIONATE about customer success, UNITED as a team and INSPIRED to make a difference. We offer meaningful and engaging careers, a collaborative culture, and support for your career goals, all while nurturing a healthy work-life balance. We provide an employment package that attracts, develops and retains only the best in talent. Our reward scheme includes: • Contributory Pension Scheme, • Private Medical Insurance, • 33 days Annual Leave (including public and privilege holidays), • Access to Flexible benefits (including life assurance, health schemes, gym memberships, annual buy and sell holidays and a cycle to work scheme), • Flexible Working Scheme Commitment to Diversity: We welcome applications from every part of the community and are committed to a truly diverse and inclusive culture. We foster a sense of belonging, welcoming all perspectives and contributions, and providing equal access to opportunities and resources for everyone. If you have a disability or need any reasonable adjustments during the application and selection stages please let us know, and we will respond in a way that best fits your needs. Who We Are: The ___ for the UK Ministry of Defence is a critical effort to enhance and improve the UK’s defence supply chain. The programme provides essential services such as storage and distribution for the MOD's materiel, including a global freight service and the procurement and inventory management of 70,000 commodity NATO Stock Number (NSNs). Working together as Team Leidos we are helping to transform the UK's defence supply chain by providing an integration of a complex mixture of services, at low risk, using a modern suite of systems that will deliver one version of the truth. For the first time, the MOD will see the whole picture, as it is happening. What Makes Us Different: Purpose: you can use your passion and abilities at Leidos to keep the people you care about safe. We are at the forefront of machine learning, AI, cyber security and solutions. Using your skills in the technology frontline by helping to build a safer world. You can inspire change. Collaboration: having flexibility to do your job is one of our core benefits, enabling you to become part of our extraordinary team. We have been empowering our people to work flexibly for years. Whether you work from home, the office or on customer sites, we will give you the digital tools and the flexibility to work smarter and align your needs and ours. People: Leidos empowers people from every background to be themselves and gives you the tools to learn new skills by enabling growth whilst developing. We believe that extraordinary people need opportunities to grow, to be inspired and to inspire others. At Leidos, we invest in technical academies, career rotations and a career development plans that enhance your future. If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo — because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 — and moving faster than anyone else dares. For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above. £73,700.00-£97,000.00 The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law. About Leidos Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $16.7 billion for the fiscal year ended January 3, 2025. For more information, visit ___. Pay and Benefits Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available at ___. Securing Your Data Beware of fake employment opportunities using Leidos’ name. Leidos will never ask you to provide payment-related information during any part of the employment application process (i.e., ask you for money), nor will Leidos ever advance money as part of the hiring process (i.e., send you a check or money order before doing any work). Further, Leidos will only communicate with you through emails that are generated by the Leidos.com automated system – never from free commercial services (e.g., Gmail, Yahoo, Hotmail) or via WhatsApp, Telegram, etc. If you received an email purporting to be from Leidos that asks for payment-related information or any other personal information (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing us at ___. If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the ___. Commitment to Non-Discrimination All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws. #Remote

Description Senior Project Manager Programme Name: Maritime Location: Farnborough, with flexibility to work from home and travel to customer sites dependent on business demands Join our UK Team who are committed to a Mission! Role Overview: Leidos UK is seeking an accomplished Senior Project Manager to lead major workstreams within a high‑profile UK military boat‑building programme. You will be accountable for the delivery of engineering, procurement, outfit, commissioning, commercial management, and stakeholder engagement, operating within complex delivery environments and influencing programme‑level decisions. You will lead by example, fostering an inclusive and collaborative environment across all delivery partners and stakeholders, including our strategic boat outfit supplier. This role carries significant responsibility for shaping delivery strategy, driving performance across multi‑disciplinary teams, and ensuring the successful integration of advanced maritime systems for the UK Armed Forces. Duties and Responsibilities: • Initially, you will oversee the success detailed design, outfit and sea trials of Sea Dagger (Block 0) with our strategic shipyard partner. Longer term you will work with the Leidos National Security & Defence (NS&D) leadership team to secure additional opportunities across the Maritime portfolio;, • Own delivery of the major project phases across design, build, integration, sea trials, and acceptance. Provide leadership to a multi-entity (Leidos, boat outfitter, supply chain, customer) management team across all functional disciplines;, • Influence stakeholder expectations, ensuring clarity of scope, requirements, and delivery outcomes. Support contract negotiations, supplier agreements, and commercial risk management;, • Drive project decision‑making during the whole lifecycle, ensuring risks, dependencies, and constraints are proactively managed;, • Act as the principal project management interface with internal and external stakeholders. Lead programme reviews, technical boards, and commercial discussions;, • Lead assurance activities including design reviews, quality gates, trials readiness, and acceptance milestones;, • Oversee project budgets, forecasts, and financial performance at a senior level. Ensure robust cost control, value for money delivery, and alignment with contractual obligations;, • Ensure adherence to defence, maritime, and safety regulations across all project activities;, • Champion continuous improvement and lessons‑learned across the programme;, • Collaborate closely with production, procurement, quality and project management teams;, • Support resource planning, capability development, and workforce readiness;, • Oversee the change process including configuration control throughout the lifecycle;, • Ensure adherence to the Leidos safety, environmental and quality standards during delivery of your programmes;, • Mentor and guide project managers, coordinators, and junior delivery staff;, • Foster a high‑performance culture focused on accountability, support and empowerment. Champion Leidos values of integrity, innovation, inclusion, agility, collaboration and commitment. Skills Required: • Able to communicate complex issues clearly to non‑technical stakeholders;, • Mentor junior project managers and support capability development across the organisation;, • Excellent leadership, communication, and negotiation skills;, • Personal attributes:, • Strong leadership presence with the ability to influence at all levels;, • Excellent problem‑solving skills and sound engineering judgement;, • Clear communicator with the ability to simplify complex technical issues;, • Transparent, approachable and ambassador for collaborative teamwork across the whole enterprise including suppliers, stakeholders and customer(s);, • Resilient, organised, and comfortable operating in a high‑stakes defence environment., • Familiarity with common project toolsets including:, • JIRA, • Collaboration application such as SharePoint, MS Team and OneDrive, • AI application such as Co-Pilot, • Windchill Essential Qualifications & Experience • Professional project management certification (e.g.APM);, • Degree in a project management, engineering or related discipline;, • Strong commercial acumen, including contract and supplier management;, • Extensive experience:, • Within a prime contractor or major defence integrator environment., • Leading major subcontractors on complex defence programmes;, • In maritime, naval systems, shipbuilding, or high‑integrity engineering environments., • Managing multi‑million‑pound projects with diverse technical teams. Desirable Qualifications & Experience • Knowledge of vessel trials, acceptance processes, or transition to in‑service support;, • Chartered status (CEng or equivalent) or working towards it;, • Experience with military small craft, patrol vessels, or specialist naval platforms;, • Knowledge of combat systems integration;, • Experience working with UK shipyards or defence primes. Location: • UK (home location flexible, TBC: occasional travel to the US or Europe - no more than 1 or 2 visits per year);, • Approximately 50% hybrid working with regular travel to Leidos sites (for example Farnborough, London or Whiteley) and supplier facilities (including SW Wales). Clearance: • Must be eligible for UK Security Clearance (SC or higher; DV desirable) What we do for you: At Leidos we are PASSIONATE about customer success, UNITED as a team and INSPIRED to make a difference. We offer meaningful and engaging careers, a collaborative culture, and support for your career goals, all while nurturing a healthy work-life balance. We provide an employment package that attracts, develops and retains only the best in talent. Our reward scheme includes: • Contributory Pension Scheme, • Private Medical Insurance, • 33 days Annual Leave (including public and privilege holidays), • Access to Flexible benefits (including life assurance, health schemes, gym memberships, annual buy and sell holidays and a cycle to work scheme), • Flexi-Time Working Commitment to Diversity: We welcome applications from every part of the community and are committed to a truly diverse and inclusive culture. We foster a sense of belonging, welcoming all perspectives and contributions, and providing equal access to opportunities and resources for everyone. If you have a disability or need any reasonable adjustments during the application and selection stages please let us know, and we will respond in a way that best fits your needs. Who We Are: ___ – we work to make the world safer, healthier, and more efficient through technology, engineering and science. Leidos is a growing company delivering innovative technology and solutions focused on safeguarding critical capabilities and transformation in frontline services, our work in the United Kingdom includes addressing some of the most complex problems in defence, healthcare, government, safety and security, and transportation. What Makes Us Different: Purpose: you can use your passion and abilities at Leidos to keep the people you care about safe. We are at the forefront of machine learning, AI, cyber security and solutions. Using your skills in the technology frontline by helping to build a safer world. You can inspire change. Collaboration: having flexibility to do your job is one of our core benefits, enabling you to become part of our extraordinary team. We have been empowering our people to work flexibly for years. Whether you work from home, the office or on customer sites, we will give you the digital tools and the flexibility to work smarter and align your needs and ours. People: Leidos empowers people from every background to be themselves and gives you the tools to learn new skills by enabling growth whilst developing. We believe that extraordinary people need opportunities to grow, to be inspired and to inspire others. At Leidos, we invest in technical academies, career rotations and a career development plans that enhance your future. If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo — because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 — and moving faster than anyone else dares. For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above. £73,700.00-£97,000.00 The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law. About Leidos Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $16.7 billion for the fiscal year ended January 3, 2025. For more information, visit ___. Pay and Benefits Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available at ___. Securing Your Data Beware of fake employment opportunities using Leidos’ name. Leidos will never ask you to provide payment-related information during any part of the employment application process (i.e., ask you for money), nor will Leidos ever advance money as part of the hiring process (i.e., send you a check or money order before doing any work). Further, Leidos will only communicate with you through emails that are generated by the Leidos.com automated system – never from free commercial services (e.g., Gmail, Yahoo, Hotmail) or via WhatsApp, Telegram, etc. If you received an email purporting to be from Leidos that asks for payment-related information or any other personal information (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing us at ___. If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the ___. Commitment to Non-Discrimination All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.

Senior Commercial Manager £85-95k plus Car Allowance and package – Home based Bristol We are working with a successful food manufacturer that is looking for a Senior Commercial Manager with further potential for development. Is that you? Working closely with an engaged and collaborative Commercial Director this role would work on strategic customer accounts focusing on relationships, growth and innovation. The Commercial team have a one team approach and there is a strong support network with all team members. A company in growth with excellent presence in its sector. Ambitious plans to continue its momentum with strategic progression and increased category innovation and presence. More on the role • Working with customers with longevity and well-developed trust., • Leadership from an engaged and collaborative Commercial director., • Team focussed commercial function with a positive, inclusive culture., • High profile account so an opportunity for real visibility within the business covering multiple on trend product categories., • The main point of contact with the customers as well as working cross functionally within the business., • Delivering and presenting commercial business plans., • Involvement in future growth projections for the near future., • A role with autonomy to deliver., • Contract – home-based. Am ambitious business with success and growth supplying all the major multiples. It has attracted outstanding talent across all disciplines who are keen to develop their career in this forward thinking, fast paced environment. Strategically focussed on further expansion, the future will involve projects, product innovation and further development strong relationships with the retailers. The successful candidate • Experienced/Senior Commercial or National Account Manager in the FMCG or food sector., • Able to demonstrate commercial and financial acumen., • Experience gained working with the major retailers., • Category and insight understanding driving strong commercial plans aligned with the customer., • Able to put together commercial business plans and communicate these with the wider business., • FMCG or food industry background essential. For more information on this Commercial role send your CV to Colette in the Novus team.

Surgery Manager Location: Bristol Hours: 40 hours per week Salary: Competitive plus benefits Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology. For over 35 years, millions of patients have trusted Optical Express with their eye care. As the UK's leading private provider of laser eye, premium intraocular lens and cataract surgery, our Surgeons undertake more laser procedures collectively than any other provider. We look after thousands of patients in our clinics every week and it’s a privilege to transform the lives of so many. The Optical Express team work together, collectively and consistently striving for excellence. We support each other, respect each other and are committed to a culture of care, trust and integrity. The culture extends to our local communities, through our range of charitable and environmental projects. We focus on doing what is right for our patients, our colleagues, our local communities and our planet. We’re looking for someone to become part of our management leadership team with responsibility for managing surgery teams in our Bristol clinic. As Surgery Manager you will be responsible for setting and maintaining world class surgical team standards throughout the hospital. You will have the experience and gravitas to lead and support the team comprising surgery assistants, nurses and surgeons, all the while ensuring targets for Laser Eye Surgery and Intraocular procedures are met through effective utilisation of resources. The main aspects of the role are • Identifying and implementing systems to ensure world class surgical treatments and appropriate patient outcomes., • To motivate the surgical team to achieve the clinical KPIs and targets for treatment volumes., • Providing support for the team in efficient and productive use of surgery time, maximisation of surgery lists, accurate and timely reporting is key to success., • Taking responsibility for managing the Clinical Governance and HCC systems centrally and ensuring full compliance – first time, every time. What we need from you It goes without saying you will be comfortable leading a diverse and senior team, preferably in a clinical setting, and you have; • excellent communication and presentation skills, • an adaptable, flexible approach to work, • top notch Microsoft office and outlook, • meticulous attention to detail • A proven track record of developing a team, • Enthusiasm and a willingness to learn, • A hands-on and customer-centric approach What’s in it for you? • Exposure to cutting edge technology and techniques, • Competitive salary and additional company benefits including product/treatment discounts, • The opportunity to work with talented colleagues to truly change people lives What’s also in it for you? • Free or discounted optical products/procedures, • Competitive/ and industry leading salaries, • Career progression / Defined and unparalleled career path and progression opportunities, • Modern working environment with superb technology support Please apply now by uploading your CV. This is a fantastic opportunity to join a global organisation where you will have the opportunity to grow and develop within a professional working environment. Optical Express is an equal opportunities employer

Senior Product Portfolio Manager A leading global semiconductor manufacturer is seeking an experienced Senior Manager to lead the development and release of next-generation power semiconductor portfolios, including advanced GaN & SiC wide-bandgap technologies. This role offers full technical ownership of product engineering, project management of operations, product portfolio's responsibility from characterization and yield improvement to process control and production release. What you’ll be working on • Project and product management of compound semiconductor portfolio, • Leading the product engineering team and collaborating with technology and product development teams to deliver manufacturing-ready devices., • Characterizing new product performance ahead of production release., • Developing and maintaining engineering databases for device characterization and production tracking., • Establishing and monitoring Statistical Process Control (SPC) systems for production products., • Managing wafer sort and final test disposition processes., • Driving yield enhancement and supporting failure analysis activities., • Supporting new product introduction (NPI) and transfer from development to volume production., • Managing change control for products in production., • Working with reliability and quality teams to analyse RMA customer returns and implement corrective actions. What they’re looking for • Very strong project & product management skills, • Minimum 10 years of experience in power semiconductor engineering, ideally across both silicon and wide-bandgap (SiC/GaN) devices., • In-depth understanding of the semiconductor product lifecycle, including device characterization, qualification, production release, and sustenance., • Analytical skills in evaluating and characterizing power semiconductor devices., • Background in yield analysis, circuit debug, • Six Sigma quality practices is advantageous., • Demonstrated ability to approach problems logically and develop creative, data-driven solutions., • Strong communication skills, with proven success in leading cross-functional and international project teams. What’s on offer • Competitive salary and comprehensive benefits package., • Opportunity to lead the introduction of next-generation wide-bandgap power technologies., • Collaborative, technically focused environment with global reach., • Long-term stability and professional growth within a world-class engineering organisation. If you’re a technically driven engineering leader with a background in power device development and manufacturing, apply now through Wave Recruitment or email a CV to

We are partnering with a well-established, specialist orthopaedics organisation that is recruiting for a Territory Manager to lead and grow its presence across the South West. The role offers a balanced mix of sales ownership and in-theatre involvement, with regular interaction alongside surgeons and clinical staff. You’ll be joining a technically focused team where product knowledge and customer relationships are genuinely valued It’s an excellent opportunity for a driven medical sales professional who wants ownership of their region and the chance to build deep clinical relationships. What’s on offer? • Excellent Salary & Benefits - A competitive starting salary plus bonus, car allowance, and more!, • Innovation-Led Product Portfolio – Represent technically advanced, surgeon-driven implant and device solutions designed to improve patient outcomes and procedural efficiency., • Collaborative, Team-Driven Culture – Operate within a close-knit organisation where cross-functional collaboration between commercial and clinical teams is embedded in daily practice., • Closer Collaboration - Work closely with senior leaders, and key decision-makers. Ideal Requirements • Proven experience in medical device sales with regular theatre exposure and the ability to confidently support surgical cases in hospital settings., • Experience managing an independent sales territory, building key hospital and surgeon relationships,, • Solid understanding of healthcare compliance standards and professional conduct requirements, with a full UK driving licence and flexibility to meet customer and business needs. Role Responsibilities • Collaborate cross-functionally with sales leadership, customer services, and operations to coordinate consignments, site visits, and regional support as business needs require., • Provide in-theatre product support and clinical case coverage, working closely with surgeons and theatre teams to ensure effective product use and strong customer experience., • Deliver territory sales targets through proactive account management, structured territory planning, and consistent in-field activity across nominated UK hospitals., • Manage forecasting, reporting, and account documentation, including monthly performance updates, rolling surgical forecasts, and consignment planning. Recruitment Process • 3 stage interview process., • Interviews ASAP! Excited to learn more? Click apply or reach out to the MedTech recruitment team for full details! Get to know your recruiter, Andy, on our website: Evolve is a leading recruitment and outsourcing organisation, operating within the Pharmaceutical, Healthcare, Medical Device and Life Science sectors. Equal opportunities are important to us. We believe that diversity and inclusion are critical to our success as a company, We encourage applications from everyone, regardless of background, gender identity, sexual orientation, disability status, ethnicity, belief, age, family or parental status, and any other characteristic.

Position: Key Account Manager Therapy Area: Haematology / Oncology Territory: South Wales & South West England Salary: Competitive Inizio Engage is delighted to be partnering with a leading pharmaceutical client to recruit a Key Account Manager with expertise in haem-oncology, covering the South Wales and South West England territory. This is a standout opportunity for a highly driven and strategic sales professional to join a high-performing team with a market-leading oncology product and a robust pipeline. We are looking for someone who is not only experienced in managing key accounts, but also passionate about oncology and making a tangible difference in the lives of patients. If you're a self-starter with strong existing customer relationships and the ability to hit the ground running—this role could be for you. Key Responsibilities: • Drive usage of promoted products to achieve and exceed sales, market share, and profitability targets across the territory., • Develop and execute robust account plans tailored to the needs of each customer and aligned with business objectives., • Quickly establish strong, trust-based relationships with key stakeholders, acting as a valued partner to support optimal patient outcomes., • Collaborate effectively with internal teams and cross-functional stakeholders to implement account strategies and overcome access barriers., • Maintain deep knowledge of the local NHS environment, hospital procurement processes, and regional dynamics affecting haem-o ncology. What We’re Looking For: Proven senior Key Account Management experience within the pharmaceutical industry, ideally with exposure to haematology or oncology. • A strong track record of delivering sales success and driving business growth through account-based strategies., • Deep understanding of the NHS structure, hospital procurement, and access pathways., • Ability to build relationships quickly, with both new and existing customers, and leverage these to drive activity and outcomes., • A self-motivated, results-focused mindset, with the capability to work autonomously and make an immediate impact., • A genuine passion for oncology and a desire to make a meaningful difference in line with our client’s mission to improve patient lives. This is a fantastic opportunity for a commercial professional who thrives on building lasting relationships and is energised by the opportunity to make a real impact in haem-oncology. If this sounds like you, we’d love to hear from you. Please note: If you have not heard from a member of the recruitment team within 7 days, unfortunately your application has not been successful on this occasion. Thank you for your interest in Inizio Engage.

Title: Property Claims & Quality Assurance Manager Job description: Who are we? At TBRN our expertise lies in property claims management, with quality building repairs via our contractor network at the heart of what we do. We support a range of businesses including Insurers, Managing General Agents, Loss Adjusters, Solicitors, Third Party Administrators and Self-Insured entities in managing the entire process of a property claim. Our skilled workforce is made up of surveyors, engineers and claims handlers who efficiently and effectively determine the most appropriate settlement route, proactively manage the lifecycle of the claim along with the claim cost, manage customer expectations and ensure brand protection for our clients. The Opportunity We are seeking a claims and quality assurance manager to support the ongoing development and maintenance of high-quality standards across the business. This role plays a key part in identifying gaps in quality and supporting directors and managers in addressing those gaps, ensuring that all client outputs are professional, accurate, and aligned to individual client needs. There is a strong focus on providing feedback, coaching and practical support to help people develop and maintain high-quality outputs. This is a senior, non-line-management role, providing technical oversight, peer review, quality assurance and acting as a point of escalation and referral for claims-related matters. Key responsibilities Quality Assurance & Review: • Carry out detailed checks on reports exceeding individual employee Delegated Authority (DA) limits prior to release, ensuring accuracy, correct format, appropriate language, claims terminology, and grammar., • Provide clear, constructive feedback to employees on report quality and technical accuracy, supporting continuous improvement and professional development, • Conduct monthly Internal Quality Reviews (IQRs) on both “in-flight” and closed claims, producing reports in an agreed format for directors and senior management., • Act as a point of escalation for claims-related matters, providing technical guidance and support., • Provide cover undertaking reviews of proposed cash settlements that exceed internal DA limits, prior to offer (during management holidays and absence). Training & Development: • Assist in identifying individual and business-wide training needs based on quality reviews, performance feedback, and emerging trends., • Provide ongoing coaching, guidance, and constructive feedback to employees to support improvements in report quality, technical decision-making, and overall performance., • Support the development of training plans and materials in conjunction with managers and senior stakeholders. Support, Complaints & Client Engagement: • Act as a general point of referral and “voice of experience” for employees, with more complex technical matters escalated to senior management as required., • Participate in Complaints Team meetings and assist both employees and clients with complaints management (supporting role, not overall responsibility)., • Attend client review meetings where appropriate to support quality discussions and feedback. About you The role would suit someone with significant property claims experience and a strong focus on quality, who is looking for a desk-based position where they can use their expertise to review work, provide constructive feedback and support the development of others, rather than manage their own caseload. We are looking for: • Strong experience in a quality assurance, technical assurance, or senior property claims role., • Excellent attention to detail with a strong understanding of report standards, claims terminology and quality frameworks., • Confidence providing constructive feedback and influencing quality improvements without direct line management authority., • Comfortable working with senior stakeholders, including clients., • Strong communication skills, both written and verbal., • Able to balance technical review, advisory support, and coaching responsibilities. Why join us • Opportunity to play a key role in shaping and maintaining quality standards across the business., • Senior-level exposure without direct people management., • Collaborative working environment with directors and senior stakeholders., • A role with real influence on performance, development and client outcomes. The package Our people are what makes our success. The package, which we are continuing to review and develop includes the following, some of which have an initial qualifying period: • Location - applicants are invited nationwide as we are flexible around the role being based fully remotely (home working), at our office or a hybrid of the two. Our offices are at Moreton, Wirral., • The salary range is circa £40,000 to £50,000. Usual working hours are Monday to Friday, 8.45-5.15 (37.5 hr week), • Starting annual leave entitlement of 31 days (including bank holidays), increasing with length of service. Opportunity to purchase additional leave in addition to your birthday off and volunteer day to ‘give back’, • Healthcare cash plan with wellbeing 24/7 helpline and virtual GP access, face to face counselling sessions, gym membership discounts and online wellbeing tools, • Support of professional development including payment of membership fees and training/qualification opportunities by agreement, • Yearly discretionary bonus, • Annual salary review, • Social and charitable events, • Recruitment referral programme Job Types: Full-time, Permanent Pay: £40,000.00-£50,000.00 per year

A leading cybersecurity solutions provider in the UK is seeking a Senior Customer Success Manager to work primarily with Defence clients. The ideal candidate will have extensive experience in customer success within the SaaS sector and a background in Cybersecurity. Responsibilities include managing

Partner with our customers to ensure effective onboarding - setting them up for success. Proven years experience in senior Customer Success, account management, or equivalent within a SaaS environment. Share in the company’s success with share options, sales incentives and Recognition & Rewards fo

Location: Home based in South West England Our client, a leader in the coatings manufacturing sector, is celebrated for their innovative decorative and protective industrial finishes tailored for wood, metal, glass, and plastics. With a legacy of delivering excellence, they are embarking on an exciting new chapter of growth and are on the lookout for exceptional talent to help drive their ambitious goals. As they roll out their latest business plan, they are seeking a d ynamic and motivated Regional Sales Executive to join their team. This role offers a unique opportunity to contribute to the company's ongoing success in delivering top-notch products and services that set industry standards. Responsibilities: Drive new business development and manage existing customer base. Champion the promotion, sales, and support the innovative product range to both existing and potential customers. Forge and nurture strong business and customer relationships, ensuring long-term partnerships. Propel sales growth through a blend of technical expertise and commercial acumen. Provide senior management with reports on customer needs, market trends, and opportunities for innovation. Candidate Profile: A proven track record in sales, particularly within wood coatings, is essential. Experience as a Spray Shop Manager, with a desire to transition into sales, will also be considered. Strong understanding of coating and spray shop application processes is a significant advantage. Able to sell based on value rather than price. Exceptional communication and interpersonal skills. Our client offers an attractive compensation package, including a competitive salary, commission and a company car. This is more than just a jobits a chance to be a part of a team that is shaping the future of industrial finishes. If youre ready to take on a new challenge and contribute to a company where innovation meets quality, wed love to hear from you. TPBN1_UKTJ

Job Introduction We are currently recruiting for a high achieving Aftersales Manager for our Toyota Dealership based in Patchway, North Bristol. The hours of work are 8am to 6pm, Monday to Friday. Listers Toyota Bristol (North) is the European flagship for Toyota and Lexus. It is an 21 bay workshop, with dedicated MOT, wheel alignment and SMART repair facilities. Benefits include the use of a company vehicle and an OTE of £75,000. In every aspect of our dealerships the aim is always to exceed customer expectation. Customer care is of paramount importance within this role as you will be leading from the front to ensure that our customers receive the best possible service experience. Role and Responsibilities Accountable for all workshop, service and the parts department staff, you will manage, coach and develop the team to reach their full potential and performance. Planning, forecasting and delivering sales targets. Growing workshop utilisation and efficiency. Responsible for your own budget, you will relish the opportunity to drive the business forward. Working closely with other department managers to drive the overall centre performance About you This role would ideally suit someone who has previously worked as a Senior Service Advisor, Service Manager, Parts Manager, Assistant Aftersales Manager or experienced Aftersales Manager. You will have the drive and talent to push the department forward; working to achieve agreed KPIs and brand standards. You must be able demonstrate a profitable and successful track record of delivering outstanding results as well as delivering exceptional customer satisfaction. In addition your need to have strong management and leadership skills, winning mentality and a real passion for the brand. Motor trade, automotive or car dealership experience is preferred but not essential as full training will be provided. What we offer 33 days holiday including bank holidays Company Pension Wellness Programme Sick Pay Group life insurance Staff discount on car servicing Listers Benefits discounts on retailers, restaurants, cinemas & holidays Long service and loyalty incentives Staff referral scheme In-house, manufacturer & professional qualifications Company Events Why Listers? Founded in 1979, Listers Group stands as one of the largest privately and family-owned motor retailer groups in the UK Theres a reason why this is the case, actually theres over two and a half thousand reasons, our team. Since the very beginning our success has been a product of the fantastic people that work for us. This is recognised by representing some of the worlds most prestigious car brands across the Midlands, Lincolnshire, Gloucestershire, Norfolk and Yorkshire. We support employees in all areas of the business, whatever your aspirations might be so if you are looking for a career within the motor trade, automotive or car dealership sector then please apply today. If you are looking for similar motor trade jobs you can also join our Talent Bank. TPBN1_UKTJ

#ShowOffYourShowroom Come and join us as a results-driven Showroom Sales Manager. As the Showroom Sales Manager, you will grow and deliver sales as part of a hugely successful branch team. At The Bathroom Showroom, we believe in making homes, businesses, and lives better by turning a customers vision into a reality. The role: As a Showroom Sales Manager you know that the perfect bathroom needs planning, trust, a creative flair, and the ability to bring an idea to life, this is where you come in! In this role as a Showroom Sales Manager, you will be a high-performer who thrives on identifying opportunities and closing the sale. You will leverage your expertise to provide bespoke solutions and drive sales performance to new heights, ensuring our showroom is seen by the trade as a vital extension of their own business. By mastering our leading product range, you will not only meet customer needs but also exceed targets that directly impact your bonus potential. Key Responsibilities: You will be driving growth, by Identifying and capitalising on new business opportunities, hitting KPIs and achieving sales margins. You will own the customer journey, by proactively approaching every visitor, manage inquiries from initial home visits to final design, and follow up on quotations with urgency. You will deliver a 3D design service (using CAD) to help homeowners and trade customers visualise their dream bathrooms. You will build strong bridges between trade and retail channels, turning local trade contacts into long-term showroom advocates. You will maintain operational excellence by maintaining a safe, organised, and professional showroom environment, ensuring every sales contract is accurate and compliant with safety standards. You: You will be a results-driven sales professional with a natural ability to build rapport and close deals. You are likely a high-achiever in your current position, known for your tenacity and your ability to turn a "maybe" into a "yes." Whether you are currently working as a Showroom Consultant, Sales Executive, Bathroom Designer, Trade Counter Supervisor, or Senior Sales Advisor, you are now looking for that next step into a management-level role where your individual performance directly impacts the success of the showroom. You dont just wait for customers to come to you; you are a "hunter" who enjoys networking with local tradespeople and proactively managing a pipeline of leads to ensure you consistently hit your bonus targets. Skills and competencies: You will be sales savvy, by having a proactive approach to sales with a proven ability to win and grow new business. You will have the resilience and the confidence to handle sales objections and the drive to thrive in a target-driven environment. You will have experience in relationship management and developing a true partnership approach with clients. You will be analytical, with the ability to interpret basic financial and statistical information to make informed business decisions. Ideally, you will have some knowledge of bathroom products or CAD design skills (though we provide great training!). A valid UK Clean Driving Licence and access to a car is essential for this role. Dont meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs if they feel they dont have every one of the required skills. All Highbourne Group companies are dedicated to building a diverse, inclusive and authentic workplace. So if youre interested in this role but think that your previous experience doesnt completely match - apply anyway. You could be just the person were looking for! Us: From boilers to bathroom suites, tubing to towel rails and everything in between, City Plumbing has all the products our customers need to complete the job. And we have all you need to build a successful career! Were proud of our reputation for selling quality plumbing and heating products to both trade and retail customers and were super excited about our future. We put our colleagues at the heart of all we do, giving them all the tools they need to be successful, happy and feel rewarded in their career with us. Benefits Package and Cultural Environment: Uncapped commission Discounts, savings and cash back at numerous retailers Enhanced pension Life assurance Extended family policy including maternity, paternity, additional annual leave and more Mental Health First Aiders and Employee Assistance Programme, we look out for each other Complete induction and a company that lets you grow and encourages development Financial education and loans A business striving to create an environment of inclusion so everyone can be their true self And more! #BelongWithUs Were passionate about creating an inclusive workplace that celebrates and values diversity. Bring your whole self to work regardless of age, disability, gender identity or reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation. We dont want you to fit our culture, we want you to enrich it. We are committed to best practices in recruitment and undertake Basic Criminal Record Disclosures for candidates that are offered employment within our branches that undertake deliveries for British Gas. This check will only be undertaken after the acceptance of an offer of employment. TPBN1_UKTJ

Area Manager | South West UK | High Street Fashion Retail | Salary up to £60,000 + Car and Bonus We are recruiting an experienced Retail Area Manager to lead a large multi site portfolio across the South West for a successful high street fashion retailer. The Area Manager will be responsible for delivering sales growth, profitability and KPI targets while driving high operational standards, developing Store Managers and teams, and ensuring a strong customer first culture across the region. This is a newly created role within a growing retail business and offers a genuine opportunity to influence performance, develop talent and shape the future of the region. Area Manager Benefits: Salary up to £60,000 plus company car and bonus Bonus scheme Generous staff discount Uniform allowance Pension scheme Employee Assistance Programme Area Manager Key Responsibilities: Lead, coach and develop Store Managers across a multi site retail estate Deliver sales, margin and profit targets through strong commercial leadership Manage KPIs, payroll and controllable costs to maximise store performance Ensure consistent customer service, operational and visual merchandising standards Deliver full compliance across health & safety and company policies Build high performing teams with a strong focus on succession planning Work closely with Head Office teams, acting as a key link between stores and central functions Visit stores on a structured cycle, leaving clear actions and supporting underperforming locations About You Proven experience as an Area Manager, Senior Area Manager or Regional Manager within retail Strong commercial and analytical skills with the ability to drive performance A people focused leader who develops and motivates high performing teams Customer centric and comfortable working in a fast paced retail environment Experience within fashion or apparel retail is highly desirable About the Business This high street fashion retailer is passionate about delivering great value, strong product ranges and a consistent in store experience. With a growing store portfolio and ambitious plans for the future, the business is committed to developing its people, promoting from within and creating an inclusive, supportive culture where teams can thrive. Every role plays a part in shaping the customer experience and driving continued success across the UK store network. Zachary Daniels is a Niche, National & International Recruitment Consultancy. BH35083 TPBN1_UKTJ

Are you an experienced retail manager looking for your next challenge? We're hiring a Store Manager to: Lead and support a team to do their best Help the store reach its goals while giving great customer service Enjoy 40 - 60% discount on top outdoor brands Work 40 hours per week in a hands on role where your leadership makes a real difference Sound interesting? Read on to learn more. About us We believe life's better when it's spent outdoors. Whether it's hiking up hills, swimming in wild water, or just stepping away from the screen, being in nature helps us feel human again. But to enjoy the outdoors, people need the right kit and advice from a team of people who care. As a Store Manager, you'll lead that team. You'll make sure the store is a friendly place where customers get great advice and the equipment they need for their adventures. We're part of the Cotswold Outdoor Group, which also includes Runners Need and Snow + Rock. Together, we offer trusted outdoor brands, expert advice and a real commitment to protecting the planet. What you'll be doing You'll run the store, lead the team and make sure every customer has a great experience. Each week you'll: Develop your team to deliver exceptional service and exceed store targets Oversee daily store operations including deliveries, cash handling and compliance checks Maintain high visual standards to create an inspiring and easy-to-navigate customer journey Monitor your stores performance and take smart, timely actions to drive results Recruit, train and develop team members to set them up for success Collaborate with senior leaders and other teams to help shape the store's growth We're looking for someone who Has experience leading a retail team Feels confident handling daily retail operations and supporting others Stays focused under pressure and knows how to hit goals Builds strong connections and brings out the best in their team Enjoys being on the shop floor, leading by example and creating a great customer experience What you'll get from us We know that strong leadership makes all the difference. That's why we offer a full benefits package to support you in your role and beyond: Starting salary of £34,000 with a yearly bonus of up to £4,395 Ongoing training and development from hands-on product knowledge to leadership support and expert brand sessions Free, confidential wellbeing support 33 days holiday with the option to buy more Private medical insurance and critical illness cover 40-60% discount on our full range of outdoor brands Savings on everyday essentials including groceries, travel, fitness and entertainment through our perks hub Everyone's welcome We welcome applications from all genders, backgrounds, and experiences. Diverse teams make us stronger, helping us learn, grow, and create a place where everyone belongs. We want to hear your voice so encourage you to write your own application and use AI tools sparingly. We're looking for honesty, authenticity, and a real sense of who you are. Applications that feel generic or AI-generated may not stand out. This advert may close early if we receive a high number of applications, so don't wait too long to apply. TPBN1_UKTJ

Vickerstock are proud to be working in partnership with a well-established and growing supplier to UK food and drink manufacturers to recruit a Senior Customer Development Manager to drive sustainable commercial growth across a portfolio of B2B customers. Senior Customer Development Manager – B2B.

The Customer Success Manager will be responsible for the management and execution of customer engagement strategies within our client's organisations. The role focuses on enhancing customer satisfaction and retention, and the individual will report to the Head of Customer Success. Track and report o

Currently scaling its Customer Success function to enhance customer outcomes and long-term value. Customer Success Manager - InsurTech SaaS. Experienced with Customer Success platforms (e.

General Manager (Business Development Manager) – Furnishing Fabrics. Looking for a commercially sharp, people-first General Manager to help take this thriving 7-figure business into the 8-figure future it deserves. If you’re a senior leader in furnishing fabrics who loves converting creative pot

We are looking for individuals with experience of using school MIS systems in a Welsh education context for example teachers, exams officers, timetablers, data managers, or local authority officers who are seeking a career change.

If you have experience in Customer Success or a suitable field to move into Customer Success like Account Management, Presales or even Support, and you have a good knowledge of Virtual Desktop Environments then this could be the next role for you. Principal Customer Success Manager (UK-Based Remote

A financial technology company in the UK is seeking a Customer Success Manager to enhance their customer success strategy. Candidates should have relevant experience in customer success or account management, ideally within B2B environments.

Senior Customer Success Manager. We supercharge our customers to innovate in hyperscaler cloud, enabling seamless migration, advanced security, and data-driven success. Customer Success Management or Service Delivery Management.

Experience as a Customer Success Manager or Account Manager in B2B SaaS, ideally with complex products. We are looking for a commercially driven Customer Success Manager who will lead onboarding, engagement, pilot conversions, renewals, and upsell across our customer base. Customer Success Manager �

A leading payment technology firm in the UK seeks a Senior Customer Success Manager to lead the Customer Success function and manage a team. Ideal candidates will possess 5+ years in Customer Success, strong leadership skills, and experience in fintech, payments or SaaS industries. Responsibilities

Successful candidates will have over 5 years in Customer Success, strong collaboration skills, and a drive for client success. A leading software company in Greater London is seeking a Customer Success professional to drive product engagement and customer retention. The role is based on-site with a

A leading AI solutions provider is seeking a Customer Success Manager to manage enterprise customer relationships. The ideal candidate has 4-8 years of experience in Customer Success or Account Management in a SaaS or AI-driven environment and possesses strong communication skills to convey business

We're looking for a Customer Success Manager to join our thriving Customer Success team at Board Intelligence. Drive strong product adoption and engagement across all customer touchpoints, maintaining healthy customers through proactive relationship management, regular check-ins, and delivering a co

Be a true customer champion, supporting a customer‑centric culture across the function and bringing in new thinking/trends related to customer feedback from outside the organisation. Senior Customer Feedback Manager. This is a brand‑new role in the Group Customer and Marketing function where you

The role involves ensuring customer engagement, retention, and satisfaction while guiding customers to leverage Ultralytics' tools effectively. A tech company specializing in AI is seeking a Customer Success Representative to manage a portfolio of 200+ high-volume SaaS accounts.

We are looking for an experienced, energetic and positive Customer Success Manager. You will have experience in customer success in a tech/SaaS‑based business. Anticipate customer challenges, issues and barriers before they arise to mitigate risk and add value.

Customer Success Managers (CSMs) leverage strong business acumen to help customers craft their KPIs and deliver value across those business goals. The mission of the Customer Success team is to identify, enable, and facilitate continuous value generation for customers. In this role, you’ll be resp

Customer Success or Account Management teams. Highlight and share customer success stories that demonstrate the tangible value Novisto brings to their businesses, ensuring these stories are celebrated both externally and internally. Partner with the ESG Implementation Services team to deliver compre

A digital marketing company is looking for a Senior Customer Success Manager to enhance customer relationships and drive retention. This role involves developing success strategies, engaging with customers to achieve their goals, and collaborating with internal teams.

Act as the voice of the customer, advocating the customer’s point of view and provide detailed internal feedback to cross‑functional teams regarding how DroneDeploy can better serve our customers, improve their experience, and better the customers’ outcomes with our services. Customer Success

The Technical Customer Success Manager will play a vital role in ensuring LAIIER’s innovative solutions deliver maximum value to our customers. We’re looking for an incredible Customer Success Manager from a tech background, who demonstrates both technical and commercial acumen. Previous experie

We're looking for a Customer Success Manager to join our remote team. This role is integral to our commitment to providing excellent customer service and ensuring customer satisfaction and loyalty. Resolving product or service issues by clarifying the customer's complaint, determining the cause of t

A hospitality tech firm is seeking a Senior Customer Success Manager to lead a portfolio of Mid-market customers. The ideal candidate will have 5 to 8 years of experience in SaaS Customer Success and a data-driven mindset. In this London-based role, you will drive customer retention and satisfaction

A fast-scaling tech company in Greater London is seeking a Customer Success Manager to oversee customer journeys from onboarding to renewal. The ideal candidate will have over 2 years of experience in customer success or account management and possess excellent communication and organisational skill

The ideal Customer Success representative should engage productively and collaborate with customers, maximise value, and possess the ability to think creatively about strategies to nurture and expand our reach within our customer base. They should also be able to provide insights on customer-to-busi

As Vanta’s Customer Success Manager within the Customer Success Advisory, you will be the voice of Vanta, responsible for helping keep our customers moving toward their goals and ultimately being successful and happy. As Vanta’s Customer Success Manager within the Customer Success Advisory (our

Our Customer Success Manager will be an integral part of our global Customer and Product Success team. We are looking for a Customer Success Manager to own a portfolio of customer accounts, operating as a partner and trusted advisor to DoiT customers. Build trust and transparency with customers and

Work in tandem with Solutions, AI Deployment Strategists and Technical Support to drive successful customer outcomes and feature adoption of all aspects of the Assembled Platform across the customer lifecycle. Lead strategic initiatives to improve our Customer team processes including projects such

We are looking for a Customer Success Manager to own a portfolio of customer accounts, operating as a partner and trusted advisor to DoiT customers. Our Customer Success Manager will be an integral part of our global Customer and Product Success team. Identify risk using health scores, product usage

With continued expansion and new product launches underway, they are strengthening their Customer Success function and hiring a German‑speaking Customer Success Manager to manage a high‑value DACH customer portfolio. Strategic Customer Success: Run QBRs, create success plans, identify expansion

A vibrant tech scale-up is seeking a Customer Success professional to drive customer satisfaction and retention across the DACH region. The ideal candidate will have proven experience in SaaS customer success, managing Enterprise accounts in various industries.

As a Customer Success Manager, you will oversee customer retention by engaging regularly with both new and existing clients across their entire journey, providing expert guidance and implementing best practices that enhance the customer experience. Minimum 3 years’ experience in customer‑facing