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About Le Creuset:At Le Creuset, every dish begins with a story - and every story begins with people. Since 1925, weve brought generations together around the table, transforming everyday meals into cherished memories. Our legacy is built on colour, craft, and a deep passion for innovation - shaped as much by our iconic products as by the people who bring them to life. Were not just creating cookware; were creating moments that last a lifetime. If youre inspired by heritage, driven by creativity, and ready to shape the future of the kitchen, wed love to welcome you into our story.The Recipe for Success: Role SummaryYoull take full ownership of the kitchen for your designated account, ensuring every operational ingredient blends perfectly to showcase our Brand at its best. Working side-by-side with your National Merchandiser Executive, youll help cook up exceptional sales results, serve outstanding customer experiences, and keep our Brand looking premium and perfectly presented on the shop-floor menu at all times.Ingredients: Key ResponsibilitiesIn this role, youll be the friendly chef of the shop floor, welcoming customers, guiding them through our product menu, and helping turn interest into delicious sales results. Youll plate up Le Creuset displays to premium standards by following visual merchandising recipes, keeping the area spotless, well-stocked, and perfectly ticketed at all times. Using our signature sales techniques, youll showcase and demonstrate products, advising on suitability, care, and the unique ingredients that make each piece special. Youll also handle customer queries and complaints professionally, ensuring every experience leaves a great aftertaste, while keeping the Senior National Account Manager informed on promotions, trends, stock levels, and any issues that arise. Alongside supporting the setup of new ranges and displays, youll help with accurate stock takes and maintain regular communication to ensure everything in the kitchen runs smoothly.Whats on your Daily Menu:These are the everyday ingredients youll be working with:- Welcome every customer into the kitchen with warmth and enthusiasm, guide them through our product menu, support them in choosing the perfect Le Creuset pieces, escort them to the tills when needed, and turn every interaction into a delicious sales opportunity that helps us meet our targets.- Present and plate up Le Creuset products exactly as defined by the Senior National Account Manager, ensuring our displays always look good enough to eat.- Follow Le Creuset and Store visual merchandising recipes, including range guides, POS materials, and product storytelling, while also:- Keeping displays spotless, bright, and appetising.- Ensuring shelves are always fully stocked up with fresh product.- Ticketing items clearly and accurately, no missing ingredients!- Maintaining a clean and tidy workspace through regular housekeeping, including dusting, sweeping, and removing clutter.- Serve up exceptional product knowledge using Le Creusets sales techniques, explaining suitability, care instructions, cooking benefits, and those special ingredients that make our products unique.- When required, demonstrate the features and benefits of Le Creuset products, bringing them to life and giving customers a true taste of what they can do.- Handle customer queries and complaints, whether in-store or by phone, with calm professionalism, following Le Creuset and store policies to ensure every issue is resolved quickly and leaves customers fully satisfied.- Immediately report any customer complaints or product issues to the Senior National Account Manager or Customer Service team, ensuring nothing gets left to simmer unattended.Whats on your Seasonal Menu:These duties appear when the business recipe calls for something special:- Stay in close contact with the Senior National Account Manager, sharing updates on current and future promotions, sales performance, buying trends, colours in demand, and prime display locations.- Support the Senior National Account Manager in showcasing new ranges or promotional lines to store teams, helping cook up creative merchandising solutions ready for launch.- Provide a weekly update call to the Senior National Account Manager to keep everything running smoothly behind the scenes.- Assist with stock takes as directed, ensuring every count is measured precisely and follows company guidelines, no missing ingredients allowed!The Perfect Blend: What Were Looking ForWere looking for someone who can take full ownership of the day-to-day ingredients that keep our brand performing at its best within their assigned account. Youll work closely with your National Merchandiser Executive to ensure everything comes together seamlessly, driving strong sales, delivering exceptional customer service, and maintaining the premium, polished presentation that Le Creuset is known for in every store environment.Your Flavour Profile (Behaviours & Traits)- Youll bring a well-seasoned blend of retail sales experience, confidently serving customers and helping them find the perfect addition to their kitchen.- A background in cookware sales adds extra depth to your flavour, and being familiar with the current Le Creuset range is the cherry on top.- Above all, youll have a genuine passion for cooking, someone who loves great food, great tools, and sharing that enthusiasm with every customer who walks through the door.Skills & Qualifications - Essential Ingredients- Youll bring a well-balanced mix of essential kitchen skills, including solid numerical and literacy abilities to keep every recipe accurate and on track.- Your confident verbal communication ensures you can serve information smoothly to both colleagues and customers.- Exceptional customer service is the final key ingredient, allowing you to deliver warm, memorable experiences that keep guests coming back for more.Other Requirements- Youll need to be available to work a set service schedule of four days per week, from Monday through Sunday, ensuring youre in the kitchen during our busiest moments.Why Join Our Table?At Le Creuset, you will find your seat at our table, which is as colourful as our cookware and rich in history. Our table is grounded in our values: Passion, Integrity, Excellence, Innovation and Teamwork.Every talent will add flavor. Every idea brings colour. And every day is a chance to create something that lasts. With the passion you bring, you become part of a timeless legacy, one that brings people together around food, stories, and meaningful shared moments.Diversity and Inclusion StatementWe welcome applications from all qualified candidates, regardless of gender, age, disability, sexual orientation, religion or belief, marital or civil partnership status, race, ethnic or national origin. We are committed to creating an inclusive workplace where everyone feels valued, respected, and empowered to reach their full potential.TPBN1_UKTJ

Role/Team overview : \n \n Sky Business is expanding its Mid-Market and Enterprise capability, helping organisations transform how they connect, collaborate and operate through market-leading connectivity, voice, mobile, security and managed technology solutions. \n \n We are looking for a Manager of Pre-Sales Solution Consultants to lead a team of technical pre-sales specialists, ensuring alignment with sales priorities and delivering high-quality customer solutions that drive commercial success. \n \n This is a hands-on leadership role requiring strong technical credibility, commercial acumen and people leadership. Alongside coaching and developing the team, you will engage senior customer stakeholders on complex, high-value opportunities, providing technical leadership and executive-level support. \n \n What you'll do: \n\n • \n Lead, coach and develop a high-performing team of Pre-Sales Solution Consultants, setting clear priorities and managing capacity to ensure alignment with business strategy, sales objectives and high-value customer opportunities. \n • \n Drive technical sales excellence by overseeing technical discovery, solution design, documentation and customer-facing support across connectivity, WiFi, voice, mobile, security and managed services, ensuring solutions are commercially viable and aligned to customer and delivery requirements. \n • \n Act as a senior technical leader on complex, strategic and high-value opportunities, engaging with senior customer stakeholders, supporting Sales teams, providing escalation support, and ensuring the quality of bids, RFIs, RFPs, solution designs and technical responses. \n • \n Establish and govern the Pre-Sales operating model, embedding consistent processes for opportunity qualification, technical discovery, solution validation, customer engagement, documentation, handover and pipeline reviews, while maintaining clear visibility of activity, risks, priorities and outcomes. \n • \n Partner across Sky Business with Sales, Product, Commercial, Engineering, Tech Ops, PMO, Delivery and partner teams to ensure customer solutions are delivered seamlessly, while providing market insight, technical enablement and strategic support to customer-facing teams. \n • \n Build future capability by developing team skills through coaching, mentoring and structured development, fostering continuous improvement, driving enhancements to tools and ways of working, and shaping the future role of Pre-Sales as Sky Business expands its Mid-Market and Enterprise ambitions. \n\n \n What you’ll bring: \n \n You will be a collaborative, commercially minded and technically credible leader with a passion for helping customers solve business challenges through technology. Comfortable operating across Sales, technical teams, partners and senior customer stakeholders, you'll be equally effective shaping strategy and providing hands-on support on complex, high-value opportunities. \n\n • \n Leadership & Pre-Sales Expertise: Proven experience leading or coaching technical pre-sales, solution consulting, solution architecture or sales engineering teams, driving performance, development and prioritisation in a customer-focused environment. \n • \n Technical & Industry Knowledge: Strong understanding of B2B telecoms and managed services, including connectivity, SD-WAN/SASE, networking, WiFi, voice, mobile, security, cloud connectivity and modern hybrid IT architectures. \n • \n Customer & Sales Engagement: Demonstrated ability to lead senior customer conversations, support complex sales cycles, shape winning solutions, and drive technical engagement across bids, RFIs, RFPs and strategic opportunities. \n • \n Commercial & Solution Design Capability: Able to translate customer requirements into practical, technically robust and commercially viable solutions, balancing customer outcomes, delivery considerations, risk and revenue opportunities. \n • \n Stakeholder & Communication Skills: Excellent communication, presentation and stakeholder management skills, with experience working across customers, Sales, Product, Commercial, Engineering, Operations, Delivery teams and external partners. \n • \n Operational Excellence & Continuous Improvement: Experienced in using Salesforce and other CRM/reporting tools to manage pipeline visibility and performance, with a track record of improving processes, governance, documentation and ways of working within a technical sales environment. \n\n \n Benefits and perks \n There's one thing people can't stop talking about when it comes to life at Sky: the perks. Here’s a taster: \n\n • \n Free Sky TV or NOW package, including Sky Sports and Sky Cinema \n\n\n • \n Pension package with up to 9% employer contribution \n\n\n • \n Private healthcare with mental health support \n\n\n • \n Aviva Digital GP and dental insurance \n\n\n • \n Discounts on Sky products, including Sky Mobile, Sky Broadband, Sky Glass and Sky Protect \n\n\n • \n Sharesave and Tech schemes \n\n\n • \n A range of Sky VIP rewards and experiences \n\n \n How you’ll work: \n \n We've adopted a hybrid working approach to give more flexibility on where and how we work. This is a field-based role requiring you to travel across the UK. \n \n Who we are : \n \n We’re Sky, a leading media and entertainment company who connect millions with entertainment, sports, news and arts through innovative products and services. Working with us means you’ll be bringing the joy of a better experience to more people, every day. All so we can do better and deliver better for our customers, colleagues and society. \n \n We’re an equal opportunity employer and value diversity at our company. We're a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need as early as you can. \n \n Just so you know: if your application is successful, we’ll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer. \n \n To be eligible for this role you are required to have the appropriate right to work in the UK. Please be aware Sky does not offer sponsorship for this position. \n \n To find out more about working with us, search #LifeAtSky on social media.

A bit about H&H Group \n \n Health & Happiness (H&H) Group is a publicly traded company, with established market positions in more than 14 countries in Asia-Pacific, Europe, North America and Oceania with over 3,000 team members working across the globe. Our vision is focused on premium nutrition and lifetime wellness. We have 3 business segments - Baby, Adult and Pet Nutrition and Care - supporting whole-family health and happiness across 7 international brands. \n \n On our journey to making a positive difference across the world, you will work with passionate people in an innovative and collaborative organization as we inspire wellness through purpose led careers. \n \n We are passionate about our customers and community and are looking for similar-minded talent to join us. As an equal opportunity employer, we care deeply about creating an inclusive workplace where our team members feel valued, respected, and empowered. \n \n \n \n Role Overview: \n \n\n • Within the context of a rapidly expanding company, you will be integrated in a dynamic, stimulating and constantly evolving environment. Based in our London office with some European travel.\n\n \n\n • Reporting to the Senior Regulatory & Quality Affairs Manager, you will support the continued development and maintenance of an effective Quality System and ensure that products comply with applicable regulatory and industry requirements across Europe.\n, • You will coordinate product release activities, OOS investigations, deviations, complaints, and manufacturer-led investigations. You will ensure contract manufacturers adhere to Quality Agreements and manage the relationships with them, including all change control activities.\n\n \n \n \n Key Responsibilities: \n \n Ensure compliance of H&H standards, processes, and regulatory requirements: \n \n\n • Ensure conformity of pet food and food supplement products sold in the UK and EU, taking into account all relevant standards and regulations.\n, • Write, implement, and update Standard Operating Procedures (SOPs).\n, • Coordinate product testing activities, including stability, microbiological testing, and palatability assessments.\n, • Generate and review production specifications with high accuracy and attention to detail.\n, • Manage specifications and out-of-specification (OOS) investigations.\n, • Review and maintain Certificates of Analysis (COAs).\n, • Oversee product release processes.\n, • Review and evaluate formulations to ensure regulatory compliance.\n, • Review labelling, marketing materials, packaging, and digital documentation to ensure compliance.\n, • Participate in relationships, meetings, and audits with Europe-wide contract manufacturers (CMs).\n, • Lead preparations for inspections and audits.\n, • Follow up on CAPAs and deviations and initiate and implement change controls through the eQMS.\n, • Review and investigate customer complaints.\n, • Engage in cross-functional activities and global projects.\n, • Provide quality expertise to internal stakeholders across Regulatory, Product Development, Operations, Sales, Customer Service, Digital, and Marketing teams.\n, • Communicate potential risks clearly and proactively, proposing appropriate solutions or alternatives.\n, • Continuously review processes and identify opportunities for improvement.\n, • Support and promote brand-specific benchmark standards.\n, • Collaborate with internal teams to manage safety-related reports (FSA, EFSA), internal data processing, and analysis.\n, • Stay up to date with regulatory and quality requirements and changes.\n, • Anticipate and implement legislative requirements as needed.\n, • Manage various business-driven projects.\n, • Continuously assess personal performance and discuss development through regular appraisals.\n, • Contribute to a positive, proactive, and collaborative workplace culture.\n\n \n \n \n Desired Skills and Experience: \n \n To make sure we are setting new starters up for success, we ask that you meet a few criteria relevant to the role to be considered for this opportunity: \n \n\n • A degree or equivalent in a science discipline.\n, • Minimum 5 years of experience in pet food, feed or food sectors, within Manufacturing, QA, QC.\n, • A solid working knowledge of Quality Systems, Risk Management and Compliance.\n, • Knowledge of UK and EU regulatory requirements for feed or food.\n, • International regulatory experience is an advantage.\n, • Experience working in a fast-paced environment.\n, • Excellent interpersonal, time management and organisational skills.\n, • Champion for process excellence and quality standards across operations.\n, • Experience in driving change, with a pragmatic and collaborative approach whilst maintaining quality standards.Cross-functional\n, • Cross functional problem solving and decision making, with a solutions-oriented mindset.\n, • Excellent verbal and written communication skills, with proficient computer skills.\n, • Results-driven, detail-oriented and proactive.\n, • Customer service oriented with a positive, flexible and diligent approach.\n, • Ability to work both independently and collaboratively.\n, • Comfort managing ambiguity and complex issues simultaneously.\n, • Strong ability to prioritise and organise in a fast-changing, high-pressure environment.\n, • Strategic mindset aligned with business objectives.\n\n \n \n \n Benefits: \n\n • H&H Group offers flexible, hybrid working. Our current Office days are Tuesday, Wednesday and Thursday\n, • Class Pass Gym Membership (28 credits per month)\n, • 25 Annual Leave days per year + 4 H&H Days + 1 work Birthday (after 1 year)\n, • 40% discount for UK Brands\n, • Pension\n, • Health Insurance\n, • Life Insurance\n, • Private Dental Insurance\n, • Dog-friendly office.\n, • Coffee shop within the building.\n\n \n \n \n \n H&H Group believes in the benefits of a diverse and inclusive workplace and aims to reflect the varied cultures within which we exist. We are committed to providing a working environment that is free from discrimination and harassment, creating a safe and inclusive environment for all. \n \n We encourage applications from people of all ages, nationalities, religions, racial and gender identities, sexual orientations, abilities and cultures, and our hiring decisions will be based on business needs, position requirements, and the qualifications and experience of individuals. If you require support or assistance during the application process, please notify us at the time of application and we will be sure to enable reasonable adjustments where suitable. \n If you have what it takes, please apply via the online portal and we will be in touch soon. We move quickly and may fill the role prior to the application close date, so we suggest you get in touch today! \n Salary and benefits will be competitive and commensurate with experience. All personal data collected is for recruitment purposes only.

Bid ManagerIndustry: Security Services / Manned GuardingLocation: LondonSalary: Highly Competitive Salary + Bonus + Mobile + Laptop + Pension + Company Benefits Scheme + 25 Days Holiday + 8 Bank HolidaysThis is an exciting opportunity to join one of the UK's most respected providers of Security Services as a Bid Manager, supporting the continued growth of a highly established organisation recognised for delivering exceptional manned guarding solutions through its people-first approach.Unlike many providers within the sector, this organisation believes outstanding security begins with outstanding people. The business has established an enviable reputation for investing in its workforce whilst utilising innovative technology to enhance its guarding solutions, delivering tailored security services to a diverse portfolio of clients across the commercial, corporate, public sector and critical infrastructure markets.With continued organic growth and a strong pipeline of opportunities, the business is seeking an experienced Bid Manager to lead the production of high-quality, winning tender submissions. This is an excellent opportunity to join an organisation that genuinely values collaboration, innovation and professional development, offering clear opportunities for progression within an established national business.Working closely with the Sales & Marketing Director, Business Development team, Operational Management and Subject Matter Experts, you will take ownership of the bid process from initial qualification through to submission, ensuring all proposals are commercially compelling, operationally deliverable and aligned with the company's values and service offering.This role would suit an experienced Bid Manager or Senior Bid Writer looking to take the next step within a business that actively promotes from within and rewards success.MAIN DUTIES AND RESPONSIBILITIES:Manage the end-to-end bid process from pre-qualification through to final submission.Lead the production of high-quality tender responses for manned guarding and integrated security service opportunities across both public and private sector clients.Work within the company's Bid Management process to ensure all submissions are compliant, commercially competitive and delivered to the highest possible standard.Develop compelling bid content by collaborating with operational teams, Business Development, HR, Finance, Marketing and senior leadership.Produce persuasive written responses that clearly demonstrate the company's people-first approach, operational capability and value-added security solutions.Lead on complex proposals, coordinating internal stakeholders to deliver high-quality submissions within challenging deadlines.Develop and maintain bid libraries, case studies and supporting documentation to improve bid efficiency and consistency.Ensure all responses accurately reflect company strategy, service delivery models, compliance standards and unique selling points.Review tender documentation to identify key customer requirements, evaluation criteria and commercial opportunities.Develop compliance matrices and manage bid programmes to ensure all customer requirements are met.Coordinate storyboard reviews, internal evaluations and bid sign-off processes.Organise and chair bid review meetings, ensuring progress is maintained throughout the tender lifecycle.Support the development of innovative service solutions, mobilisation strategies, workforce planning, TUPE responses and social value commitments where appropriate.Submit completed tenders through customer procurement portals in accordance with all submission requirements and deadlines.Maintain effective working relationships with Directors, Business Development Managers, Operational Leaders and Subject Matter Experts across the business.Continuously review and improve bid processes, templates and governance to maximise efficiency and increase win rates.Support post-tender reviews to identify lessons learned and drive continuous improvement.ADDITIONAL RESPONSIBILITIES:Proofread and quality assure all bid documentation prior to submission.Support the planning and management of bid resources, priorities and project timelines.Assist in defining bid strategy and response structure for complex opportunities.Coordinate contributions from Finance, HR, Operations, Compliance and senior stakeholders.Assist with pricing schedules, mobilisation plans and supporting documentation where required.Ensure all submissions comply with customer procurement processes and company governance.Monitor bid progress and proactively resolve issues to ensure successful delivery.Support the ongoing development of bid content libraries, evidence documents and best practice processes.ESSENTIAL QUALITIES:Experience & KnowledgeProven experience within Bid Management, Bid Writing or Proposal Management.Demonstrable success producing winning tender submissions.Experience within Security Services, Manned Guarding, Facilities Management or another service-led environment would be highly advantageous.Strong understanding of public and private sector procurement processes.Excellent written English with exceptional attention to detail.Experience coordinating multiple stakeholders and managing complex projects.Previous experience managing or mentoring bid professionals would be advantageous.Skills & AbilitiesOutstanding written communication skills with the ability to produce persuasive, customer-focused responses.Ability to interpret complex tender documentation and translate requirements into compelling submissions.Excellent organisational and project management skills.Strong commercial awareness.Ability to work under pressure whilst managing multiple concurrent deadlines.Excellent stakeholder management and relationship-building skills.Highly motivated with a proactive, solutions-focused approach.Strong proofreading and editing capability.Excellent working knowledge of Microsoft Office applications.Experience using CRM and tender portal systems would be advantageous.COMPANY BENEFITSAnnual Bonus SchemeCompany PensionMobile Phone & LaptopCompany Benefits Scheme25 Days Holiday + 8 Bank HolidaysOngoing Professional DevelopmentGenuine Career Progression OpportunitiesThis is an opportunity to join a business that continues to set standards within the security industry through exceptional service, investment in people and a commitment to innovation. The role has become available due to continued business growth, providing an excellent platform for an ambitious Bid Manager looking to make a genuine impact within a highly respected national organisation.The company prides itself on developing long-term careers, promoting from within and creating a collaborative culture where employees are recognised and rewarded for their contribution.If you are looking for a role offering variety, responsibility and genuine opportunities for career progression within the Security Services sector, we would welcome your application for immediate consideration.Experience may include: Bid Manager, Senior Bid Writer, Bid Writer, Bid Coordinator, Bid Management, Proposal Manager, Proposal Writer, Tender Manager, Tender Writer, Content Manager, Security Services, Manned Guarding, Security SolutionsTPBN1_UKTJ

Our client:Our client is a leading food business committed to delivering high-quality products, category-leading innovation, and exceptional service to their retail partners. With ambitious growth plans and a strong reputation across the UK grocery sector, they are seeking an experienced and driven Senior Commercial Manager to lead one of our most strategically important retail partnerships.This is an exciting opportunity for a commercially astute account leader who thrives in a fast-paced environment and has a proven track record of delivering profitable growth with major UK grocery retailers.The role:As Senior Commercial Manager, you will take ownership of a key retail account, driving sustainable sales growth, margin performance, and long-term strategic development. You will lead the customer relationship, develop compelling joint business plans, and work cross-functionally to deliver exceptional commercial outcomes.Key ResponsibilitiesFull P&L responsibility for a major retail account.Develop and deliver Joint Business Plans and customer growth strategies.Lead commercial negotiations to drive sales, margin, and market share.Work closely with Category, Marketing, and Innovation teams to deliver best-in-class customer and NPD plans.Evaluate promotional performance and identify opportunities for improvement.Provide accurate forecasting and performance reporting.Mentor and develop junior team members while championing a high-performance culture.Ideal candidate:Proven success managing major UK grocery retail accounts.Experience at Commercial Manager level within FMCG or food manufacturing.Strong track record of delivering profitable growth and building strategic customer relationships.Experience in own label and/or branded products.Excellent negotiation, analytical, presentation, and influencing skills.A confident leader with experience coaching, mentoring, and developing others.Resilient, proactive, commercially focused, and able to thrive in a fast-paced environment.Highly organised with a hands-on approach and the ability to balance strategic thinking with execution.Benefits & details:Office based West London£70-75kWider package including Car Allowance, Bonus, Private HealthcareStrong commitment to training and developmentThis is an exciting opportunity to take ownership of a high-profile retail partnership, lead strategic growth initiatives, and play a key role in the continued success of a growing business.Please send your CV using the form on this page, quoting reference 9/17706/7 Confidentiality assured.Whilst we would like to respond to all our on-line applicants, regrettably we are unable to do so due to the high volumes we receive. If you do not hear back within 14 days unfortunately the relevant consultant has decided not to progress with your application. For alternative opportunities please search our vacancies on this site.Seven Search & Selection Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary (interim) workers. By applying for this job you accept the T&Cs, Privacy Policy and Disclaimers which can be found right at the bottom of this page.TPBN1_UKTJ

We've been championing local businesses for over 60 years. Where once our Yellow Pages helped those businesses get found and chosen, we now do this and much, much more with our proven digital marketing solutions, making us the UK's number one managed digital advertising partner for local businesses. Are you an experienced and driven sales professional ready to hit new heights in your career? Do you thrive on exceeding targets and being rewarded with competitive bonuses? If you're passionate about building relationships and delivering exceptional results, this is your opportunity to shine! At Yell, we’re seeking ambitious, proactive Business Development Managers to join our dynamic team. We value our colleagues and customers, offering an environment that supports your career growth while empowering you to make an impact. You'll have the chance to work in a high-energy, fast-growing digital marketing sector, helping businesses across the UK reach new goals. Our CEO, Mark Clisby says...’As part of the Field Sales team you will be working with a team of high performing, passionate customer centric individuals. We work as #Oneteam supporting one another to achieve our goals.’ About the Role: As a key player in our Field Sales team, you’ll be at the forefront of driving business growth. Your role will include: • Hunting for New Business: Proactively prospecting through self-sourced and company-provided leads, you'll open doors to new clients., • Tailoring Solutions: Engage in face-to-face and virtual consultations to fully understand customer needs and offer tailored digital marketing solutions., • Closing Deals: Presenting, negotiating, and sealing the deal with new and existing clients to drive revenue growth., • Client Management: Nurture relationships, ensuring a seamless customer experience and consistent account management for up to 12 months post-sale., • Data Analysis: Conduct in-depth reviews to identify opportunities for growth, boosting client ROI and delivering long-term success., • Proven track record of success in sales (Field Sales or High Performing Telesales), • Strong relationship-building and negotiation skills, • Resilience and a positive outlook in overcoming objections, • Excellent presentation skills—both verbal and written, • Experience in solution selling or SaaS (desirable but not essential), • A full UK driving license is required with no more than 6 points Why Join Us? • Competitive Earnings: A fantastic base salary of £35,875, OTB 53,875, Car allowance of £5200 or £6200 depending on the car and it doesn’t stop there, as we offer uncapped earnings!, • Perks & Benefits: 23 days holiday (increasing each year), employee referral schemes, wellbeing support, flexible pension options, and discounts with top retailers like Apple and British Airways., • Career Growth: With clear paths to progress into roles such as Senior Account Manager, Digital Account Director, and more, we tailor opportunities to match your career ambitions. As well as access to our Aspire Program and dedicated career development portal!, • Recognition & Rewards: Celebrate your success with our Reward and Recognition schemes, including the prestigious Yell ‘Gold Awards.’, • Top-Tier Partners: Work with some of the world’s leading brands, including Google, Wix, Alexa and Microsoft., • Supportive Culture: Be part of a motivated, high-performing team where we work together to achieve success. If you're eager to take the next step in your sales career with a market leader, we want to hear from you! Even if you don’t tick every box, we encourage you to apply as we value potential and individual merit. If you would like any more information before applying, please email us - _

Business Development Manager phs Teacrate - Sales Nationwide travel required The primary role of the business development manager is to prospect and identify new clients by networking, cold calling, advertising or other means of generating interest from potential clients from across all markets. The role requires you to attend self-generated and pre-arranged meetings with a view to selling the organisation’s services in a way that maximises delivery efficiencies and leads to long term customer relationships. Responsible for meeting a pre-determined revenue target and maintaining the company’s CRM database in line with company policy. Key Responsibilities: • Develop and own a strategic plan for our services within specific targeted areas aligned to the business growth strategy., • Prospecting, cold calling, qualifying/identifying new business opportunities., • Attend surveys and meetings, to provide quotations and contract proposals., • Approach organisations and gain interest in phs Teacrate services., • Present and sell all services to potential clients., • Following up and keep detailed records of new leads resulting from field activity via CRM., • To work with Marketing to ensure maximum penetration for sector campaigns., • To provide all relevant feedback for sector campaigns and tradeshows, therefore allowing for a full analysis to determine the success and weak areas of the activity., • To take lead ownership for all tender submissions within the markets. Ensuring all aspects of the submission are detailed in accordance with the business needs for the submission, maximizing profitability for the delivery solution., • Associated administration duties., • Work towards set KPIs and sales strategy objectives. Skills and Knowledge Required:, • To be able to inspire, motivate, influence, and work closely with your colleagues., • Strong, persuasive character, able to negotiate strongly without jeopardising a positive outcome., • Excellent presentation skills and ability to command the attention of senior audiences., • Natural self-starter, confident with developing new opportunities from scratch., • To have a strong commercial mind and can make logical and well thought out decisions., • To be able to work well under pressure without compromise., • The ability to prioritise workload without procrastination., • Entrepreneurial flair coupled with professional, team-oriented execution., • To be able to communicate effectively and confidently with clients and colleagues at all levels., • Full clean driving license., • Appropriate level of IT skills for the Microsoft Office suite., • Direct RTP Industry experience desirable In return for your commitment and expertise at phs Group:, • Attractive basic salary plus bonus structure, • Company car / car allowance, • National travel required, • Hybrid working, • Buy / Sell holiday scheme, • Real savings with major supermarkets and retailers through amazing employee discounts with phsPerks, • Access to Digital GP for you and your household, • Other benefits such as improved parental leave, a 24-hour wellbeing helpline, cycle to work scheme, pension scheme, life assurance and more… About phs Teacrate We don’t just move crates; we orchestrate seamless logistics. As the foremost service provider for crates, handling equipment, and packaging products across the UK, we power industries that keep our nation moving. Our seasoned sales, account management, and customer support teams bring decades of experience to the table. With a 99%+ satisfaction score, we prioritize your needs and deliver tailored solutions. Our fleet of 29 vehicles ensures next working day delivery, while our strategically placed depots cover the entire UK. Join us in shaping the future of logistics. Discover efficiency, reliability, and excellence at phs Teacrate. At phs, we pride ourselves on our diverse workforce, and ensuring we have an inclusive environment for all our staff. We remain committed to ensuring our teams can bring their true selves to work without risk or fear of discrimination. Please let us know if we need to make any reasonable adjustments for you during the recruitment and onboarding process.

Location: Twickenham, London. Hybrid. 3 days office-based, 2 days WFH The opportunity Take a leading role in the next phase of growth for the Digital Accountancy Show (DAS) portfolio. Digital Accountancy Show (DAS) is one of the UK's fastest-growing B2B technology events, bringing together senior decision-makers from accounting firms investing in technology, AI, automation and practice growth. Alongside DAS, Digital Finance Show (DFS) connects senior finance leaders with the technology and solutions transforming the modern finance function. With two established UK events, the successful launch of Digital Accountancy Show USA, and plans to expand into additional international markets, this is a unique opportunity to take ownership of the commercial strategy for a rapidly growing global event portfolio. We're looking for a senior, hands‑on commercial leader who combines strategic thinking with exceptional sales ability. This player‑manager role will lead an established sales team while personally managing strategic accounts, driving exhibitor growth, and developing long‑term commercial partnerships across the portfolio. As Head of Sales, you will: • Own the commercial strategy and revenue delivery across the DAS Portfolio, including Digital Accountancy Show UK, Digital Finance Show UK and Digital Accountancy Show USA., • Lead, coach and develop a high-performing sales team using a consultative, data-driven approach., • Drive exhibitor acquisition, retention and sponsorship growth while developing long‑term strategic partnerships., • Personally manage key strategic accounts and secure high-value commercial opportunities., • Work closely with the Portfolio Director and wider leadership team to identify new market opportunities and support the continued international growth of the portfolio., • Act as a visible ambassador for the DAS Portfolio, building relationships with senior decision‑makers, technology providers, industry bodies and strategic partners across the UK and internationally. To be successful, you should have: • 5–10+ years' experience in B2B sales management, ideally within exhibitions, media or technology-focused events., • Proven experience leading successful sales teams while maintaining your own personal sales target., • A track record of consistently exceeding revenue targets across exhibition sales, sponsorship and commercial partnerships., • Strong new business development and key account management experience, with confidence selling to C-level executives and senior decision‑makers., • Excellent commercial judgement with the ability to translate business objectives into clear sales strategies., • Outstanding communication, presentation and negotiation skills., • A data-driven approach to forecasting, pipeline management and territory planning., • Experience using CRM systems to manage opportunities and performance., • Willingness to travel within the UK and internationally., • A genuine interest in business technology, AI, automation and the evolving accounting and finance sectors. Key responsibilities: • Own revenue delivery across exhibition space, sponsorship, digital products and additional commercial opportunities., • Develop and execute sales strategies, pricing plans and rebooking campaigns to maximise portfolio growth., • Personally prospect, pitch and negotiate with high-value strategic accounts and enterprise-level technology providers., • Build long-term relationships with exhibitors, sponsors, associations and strategic partners., • Attend industry events, competitor exhibitions and client meetings to identify new commercial opportunities and market trends., • Lead, coach and motivate the sales team through regular performance management, mentoring and ongoing development., • Analyse market trends, competitive activity and exhibitor feedback to identify new sectors, technologies and revenue opportunities., • Work collaboratively with Marketing, Operations and the wider event team to maximise commercial performance and exhibitor success., • Maintain accurate forecasting, pipeline management and CRM discipline across the sales team., • Contribute to the long-term commercial growth and international expansion of the DAS Portfolio. Success in this role: Success will be measured through: • Consistently exceeding revenue targets across the DAS Portfolio., • Strong exhibitor retention and year-on-year commercial growth., • Growth in sponsorship, content partnerships and additional revenue streams., • A motivated, high-performing sales team consistently achieving and exceeding KPIs., • Successful acquisition of new strategic exhibitors and industry-leading technology brands., • Long-term partnerships that result in multi-event and multi-year investment., • Expansion into new technology sectors and international markets, strengthening the position of the DAS Portfolio as a leading global events brand. About us: Easyfairs organises and hosts events, bringing communities together to visit the future. We currently organise 110 market-leading event titles in 16 countries (Algeria, Austria, Belgium, Denmark, Finland, France, Germany, Italy, Norway, the Netherlands, Portugal, Spain, Sweden, Switzerland, the United Kingdom and the United States) and manage eight event venues in Belgium, the Netherlands and Sweden (Antwerp, Ghent, Mechelen-Brussels North, Namur, Gorinchem, Hardenberg, Malmö and Stockholm). We are passionate about “easifying” the life of our customers and increasing the return on investment and return on time for professional communities through our all-in formulas, advanced technology and customer-centric approach. Our digital features and initiatives provide these communities with excellent opportunities to network effectively and do business throughout the year. The Easyfairs Group employs over 950 highly committed talents. Our commitment to excellence has been recognised several times. We were named Belgium’s “Entrepreneur of the Year®” in 2018 and Deloitte has named us a “Best Managed Company” seven years running (2019-25). The company is ranked 11th in the list of the world’s leading exhibition companies. We are also proud of being on the "Sunday Times Best Place to Work" list in 2025 & 2026! • Birthday Day off, • Flexible working as well as hybrid working, • Enhanced family pay (maternity & paternity), • Cycle to work scheme, • Interest free travel loans, • Free online academy to focus on professional development and upskilling, • Specialist external performance coach services available to all employees, • Employee assistance programme, • Pension as well as offering salary sacrifice, • Fully stocked beer & wine fridge in the office, • Regular company socials organised throughout the year We understand that applicants can be put off applying for a job if they feel they don't fit all of the requirements. Here at Easyfairs, we are passionate about the power of fostering a diverse, equitable and inclusive environment for our team to thrive in. We are proud to be an Equal Opportunity Employer. #J-18808-Ljbffr

Operations Manager Kingston upon Thames (Hybrid) £40,000 - £45,000 per annum About the Opportunity An exciting opportunity has arisen for an experienced Operations Manager to join a growing and forward-thinking technology solutions provider based in Kingston upon Thames. The business delivers a comprehensive range of managed IT services, cloud solutions, cyber security, and digital transformation projects to organisations across the UK. Known for its customer-first approach and technical expertise, the company is continuing to grow and is looking for a driven Operations Manager to help streamline processes, improve efficiency, and support the next phase of its expansion. This is a fantastic opportunity for someone who enjoys leading teams, improving operational performance, and making a real impact within a fast-paced technology business. The Role As Operations Manager, you will work closely with senior leadership to oversee daily operations, optimise internal processes, and ensure exceptional service delivery across the organisation. You'll play a pivotal role in coordinating departments, improving productivity, and ensuring the business continues to operate efficiently as it grows. Key Responsibilities Oversee the day-to-day operational activities across multiple business functions. Develop, implement and improve operational processes to increase efficiency. Monitor business performance through KPIs, reporting and operational metrics. Lead, mentor and support operational teams to achieve business objectives. Coordinate internal resources to ensure projects and customer commitments are delivered successfully. Work collaboratively with Sales, Technical, Service Delivery and Customer Success teams. Identify opportunities for automation, innovation and continuous improvement. Assist with forecasting, resource planning and operational budgeting. Ensure compliance with company policies, procedures and industry best practice. Support senior management with strategic planning and business improvement initiatives.About You We're looking for an organised, proactive and commercially minded operations professional who thrives in a technology-driven environment and enjoys driving continuous improvement. Essential Skills & Experience Previous experience in an Operations Manager, Senior Operations, or similar leadership role. Strong organisational and project management skills. Experience managing, motivating and developing teams. Excellent communication and stakeholder management abilities. Strong analytical skills with experience producing operational reports and KPI analysis. A proactive approach to problem-solving and process improvement. Proficiency with Microsoft Office and business management systems. Previous experience within an IT, technology, MSP or technical services environment is highly desirable.Desirable Experience implementing operational improvements or business transformation projects. Understanding of managed service delivery or technical operations. Knowledge of ISO standards or quality management systems. Prince2, Lean, Six Sigma or similar operational improvement qualifications. What's on Offer £40,000 - £45,000 basic salary. Hybrid working. Company pension scheme. Ongoing training and professional development. Clear opportunities for career progression. Supportive and collaborative working culture. The opportunity to make a significant impact within a growing technology business.Apply To apply for this opportunity, please send your CV to (url removed) or call Kylie Richards on (phone number removed) for a confidential discussion

Premier Work Support are delighted to be recruiting on behalf of a well-established and respected builders' merchant for a permanent Branch Manager to lead their West London branch. This is an excellent opportunity to join a successful business that values strong leadership, customer satisfaction, and continuous improvement, while offering long-term career development and progression. The Role As Branch Manager, you will take full responsibility for the day-to-day operation of the branch, ensuring high standards of customer service, operational efficiency, health and safety compliance, and commercial performance. You will lead, motivate, and develop your team, creating a positive working environment while supporting the continued growth and success of the business. Your responsibilities will include: Leading, motivating, and developing a high-performing branch team. Delivering exceptional customer service and building strong customer relationships. Managing branch operations, including stock control, purchasing, deliveries, and trade counter activities. Monitoring sales performance and identifying opportunities to improve operational and commercial results. Ensuring the branch operates safely and remains fully compliant with Health & Safety legislation. Managing staffing levels, attendance, holidays, and employee wellbeing. Acting as the key link between the branch and senior management, ensuring effective communication and operational excellence. Supporting the overall success of the business through efficient planning, organisation, and leadership.To be successful in this role, you will have: Previous management experience within a builders' merchant, construction supplies, or retail environment. Proven leadership skills with the ability to motivate and develop teams. Excellent customer service and relationship management skills. Strong organisational and problem-solving abilities. Experience managing branch operations and driving performance. Good IT skills, including Microsoft Office and internal business systems. A Forklift Licence would be advantageous but is not essential.What's on Offer? Salary of £45,000 per annum 22 days annual leave plus 8 bank holidays Company pension scheme Private medical cover for you, your partner, and your dependants Ongoing training and career progression opportunities The opportunity to join a stable, growing business where your contribution is recognised and valuedWorking Hours Monday to Friday: 7:00am - 5:00pm One Saturday in every four on a rota basisReady for Your Next Leadership Opportunity? If you're an experienced Branch Manager who is passionate about delivering exceptional customer service, leading successful teams, and driving operational excellence, we'd like to hear from you. Apply today and take the next step in your management career with a business that invests in its people and offers genuine opportunities for long-term success

Senior Contract Manager - Social Housing Refurbishment Externals Ealing £75K - £85K + Car Allowance + Benefits We are working with a leading national contractor operating within the property services market to recruit a Senior Contract Manager to join their highly successful team based Ealing. The Senior Contract Manager will oversee teams delivering planned maintenance programs including kitchen and bathroom refurbs, passive fire, decarbonisation/retrofit, electrical, legal disrepair and voids contracts for housing associations, ALMOs, and local councils. We are looking for candidates with comparable experience working for a Main Contractor. This is a fantastic opportunity for an ambitious and driven Senior Contracts Manager with a determined and motivated attitude. You will be instrumental in managing the contracts and leading a team of Project Managers, Site Manager's, Resident Liaison Officers, and subcontractors. Senior Contract Manager Key Skills/Requirements: Ensure the delivery of the projects within the budget and time scales specified Experience as a Contracts Manager delivering social housing / planned maintenance projects Focus on motivation of the workforce to deliver on time and to budget Focus on quality, customer service and deliver Driving profitability of the contract to include pricing and delivering of extra works Client and tenant satisfaction Process Management Management of the customer Have an understanding of the financials on the contract SMSTS & NVQ Level 6 or equivalentSenior Contract Manager Salary & Package You will be working for a modern, forward thinking business; that believes the strengths, skills and personalities of their people are the key to the groups success. This is a full time, permanent role for which you will receive up to £85K + Car/Allowance + Benefits

If you thrive on leading high-performing teams, driving operational excellence and developing capability across a business, this is an opportunity to step into a role with real influence, visibility and progression potential within a global hospitality organisation. Who We Are Aimbridge Hospitality EMEA is part of the global Aimbridge Hospitality family. Our story is grounded in people. We partner with some of the worlds leading hotel brands, including Hilton, IHG, Accor and Marriott, operating across a diverse portfolio of destinations and properties. What sets us apart is how we bring those brands to life through our people, our culture and our commitment to delivering exceptional guest experiences. At the heart of everything we do is a people-first approach. We believe in creating an environment where individuals are supported, developed and given the opportunity to grow. About the Role This role is suited to someone who enjoys leading from the front, developing others and taking ownership of performance across a fast-paced hotel environment. As Operations Manager, you will play a central role in delivering consistent, high-quality operations across all departments. You will contribute to the strategic direction of the hotel while ensuring day-to-day delivery is aligned, efficient and focused on both guest experience and commercial performance. You will have clear visibility of how your leadership influences team capability, service standards and overall business results. Working closely with the General Manager and department heads, you will help create a culture of accountability, continuous improvement and service excellence. With regular exposure to wider business priorities and the opportunity to step into General Manager responsibilities when required, this role offers a strong platform for progression and future readiness for senior leadership roles. The Role In this position, you will have a direct impact on how the hotel operates, how teams perform and how guests experience the brand. You will take ownership of operational delivery across the hotel, ensuring that standards, processes and team performance are consistently aligned to business expectations. Day to day, this includes working closely with department heads to drive performance, supporting recruitment and onboarding activity, and coaching leaders to build capability within their teams. You will use guest feedback, operational data and commercial insight to identify opportunities for improvement, implementing changes that strengthen both service delivery and financial performance. You will also play a key role in shaping the culture of the hotel, setting clear expectations, driving engagement and ensuring teams are supported to deliver consistently. Success in this role looks like a well-aligned, high-performing operation where teams continue to develop, standards are consistently delivered and both guest satisfaction and commercial performance are improving. Key Responsibilities Oversee the day-to-day operations of the hotel and casual dining restaurant. Lead, motivate, and develop departmental managers and team members. Deliver outstanding guest service and maintain high hospitality standards. Manage staffing levels, rotas, recruitment, and training. Monitor financial performance, budgets, labour costs, and stock control. Ensure compliance with health & safety, food safety, and licensing regulations. Drive revenue growth through excellent customer service and operational efficiency. Maintain brand standards and continuously improve guest satisfaction. What Were Looking For We are looking for someone who is a confident and credible operational leader, able to bring teams together and drive performance through people. You will have experience operating at Head of Department level or above within a hotel or hospitality environment, with a track record of improving performance and leading teams effectively. Proven experience managing a casual dining restaurant alongside hotel operations is a must. You will be comfortable influencing and challenging where needed, building strong working relationships across departments to ensure alignment and accountability. You will take an active role in developing others, recognising potential and supporting individuals to build their capability and progress. A strong commercial mindset is essential. You will understand how operational decisions influence financial performance and will balance guest experience with business outcomes. You will also bring energy, resilience and a hands-on approach, adapting to changing priorities and leading by example in a fast-paced environment. What You Can Expect from Us We know that people do their best work when they feel supported, recognised and valued, and that is exactly what we aim to create at Aimbridge. As part of the team, you will have access to a range of benefits, including: Industry leading training and leadership development opportunities Hotel discounts portfolio wide Staff rates and up to 50% discount on food and beverage and spa Access to Stream Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing 24/7 access to our employee assistance programme Company sick pay Giving you peace of mind when you need it the most Minimum of 30 days holiday Staff meals on duty Paid breaks Free staff parking Why Join Aimbridge? At Aimbridge, we recognise that people are the heart of our business. As a global leader, we are committed to creating an environment where everyone feels they belong, a place where you can grow, develop and build a meaningful career. If you are looking for a role where you can make an impact, develop your leadership capability and be part of a supportive and ambitious team, we would love to hear from you. Apply today and take your next step with Aimbridge Hospitality EMEA. Radisson Red London Twickenham is a distinctive destination for unforgettable experiences for corporates and sports fan. Rest in well-appointed spacious accommodation with high-speed Wi-Fi, work desks and pillow top bedding. Catch all of the sporting action from the comfort of your accommodation in our expansive bedrooms. Fuel your day in Twickenham with breakfast at 22 South Restaurant, and join later for a drink and a meal at Side Step Bar. For a brilliant combination of style and substance, choose Radisson Red London Twickenham Stay close to the action and experience the inspiration of sporting legends with premium hotel accommodation, ideal for the business traveller seeking a work-life balance that includes rugby! TPBN1_UKCT

Area Manager – Food-to-Go / Bakery (Please note that only candidates with food to do / coffee house / bakery experience will be considered) About the company! Family business built on quality, craftsmanship and community. Our values of Respect, Heritage, Innovation, Integrity, Sustainability and Excellence shape how we work, how we support our people and how we deliver quality for our customers every day. Your Opportunity As an Area Manager, you will play a key role in driving the success of our retail estate by leading performance, developing Retail Managers and ensuring every location delivers an exceptional customer experience. You will have responsibility for supporting multiple stores across your area, combining commercial focus with strong people leadership to achieve sustainable growth. This is an opportunity for an experienced retail leader who enjoys developing others, improving performance and creating a culture where teams can thrive. You will be a key link between our stores and the wider business, turning strategy into action and helping shape the future success of the company. What You’ll Learn & Contribute You will have the opportunity to: • Lead through others by coaching and developing Retail Managers to build confident, capable and high-performing teams. • Drive commercial success by analysing performance, identifying opportunities and delivering sales growth across your area. • Shape operational excellence by ensuring consistent standards, improving ways of working and creating outstanding customer experiences. Through this experience, you will develop: Strategic Leadership Capability The ability to influence performance across a wider business area, develop leaders and deliver long-term results. Commercial Expertise A strong understanding of sales growth, customer behaviour, KPIs and how effective leadership drives business performance. Change & Improvement Skills The ability to identify opportunities, implement improvements and inspire teams through periods of growth and change. How You’ll Make an Impact Your leadership will directly contribute to: • Delivering outstanding customer experiences across all stores within your area • Developing Retail Managers and creating a strong leadership pipeline • Achieving sales growth and improving commercial performance • Maintaining consistent brand standards and operational excellence • Supporting safe, compliant and efficient store operations • Identifying opportunities that improve customer loyalty, colleague engagement and business results Your Development Journey At our company, our leaders play an important role in shaping our future. As an Area Manager, you will continue to develop your capability in: • Leading and influencing managers across multiple locations • Driving commercial performance through data and insights • Coaching leaders to achieve their potential • Delivering strategic initiatives across the retail estate • Creating consistent customer and colleague experiences This role provides the opportunity to progress into wider senior leadership positions within retail operations and the wider business. What You’ll Bring We are looking for someone who: • Has experience leading multiple retail locations or a significant retail operation • Enjoys developing managers and building strong leadership teams • Has a proven track record of delivering commercial results • Is customer-focused and passionate about operational excellence • Uses data and insight to make informed decisions • Is confident influencing others and creating positive change • Is organised, proactive and able to manage competing priorities Skills & Experience You may already have experience in: • Area management, multi-site retail or food-to-go leadership • Coaching and developing Retail Managers • Managing sales performance and operational KPIs • Improving customer experience and loyalty • Maintaining food safety, hygiene and health & safety standards • Leading teams through business improvements and growth You do not need to have everything already, we value leadership mindset, commercial thinking and commitment to doing your best. Why join this amazing business?? A proud family business with nearly 100 years of heritage The opportunity to influence the success of a growing retail estate A leadership role with significant impact and responsibility A supportive environment where ideas and improvements are valued Opportunities to develop and progress your career A workplace built on respect, integrity and excellence A business built on strong values and continuous improvement We look forward to seeing your CV

Ealing, London – hybrid working Help us build trust, improve services and deliver better outcomes for residents North-West London is one of our largest, most diverse and fast-paced regions. We're looking for an experienced and inspirational Regional Resolution Manager to lead our resolution service, ensuring residents receive fair, timely and high-quality outcomes when things don't go as planned. This is a high-profile leadership role with significant regional responsibility. You'll oversee complaints, Member enquiries and executive correspondence, working at the intersection of resident experience, operational performance, regulatory compliance and organisational reputation. As a trusted partner to Regional Directors and operational leaders, you'll use insight from complaints and resident feedback to drive learning, improve services and strengthen resident confidence. What you'll be doing Leading a team of Complaint Investigators and Coordinators, you'll be responsible for ensuring complaints and enquiries are managed consistently, professionally and in line with regulatory expectations. You will: • Lead the delivery of a high-quality resolution service across North West London., • Ensure complaints, Member enquiries and executive correspondence are handled fairly, consistently and within timescales., • Act as the escalation point for complex, sensitive or high-risk cases., • Oversee responses to MPs, Councillors and other key stakeholders., • Ensure compliance with the Housing Ombudsman's Complaint Handling Code and organisational policies., • Use complaints, Ombudsman decisions and resident feedback to identify trends, root causes and opportunities for service improvement., • Work collaboratively with operational leaders to embed learning and reduce repeat complaints., • Provide performance insight, challenge and support to improve resident outcomes., • Build strong relationships with internal and external stakeholders to protect and enhance resident trust. Serving one of our most complex urban regions, you'll be comfortable managing politically sensitive and high-profile casework, balancing resident expectations, regulatory requirements and reputational risk while maintaining a strong focus on service improvement. About You You'll be an experienced housing professional with strong leadership skills, excellent judgement and a passion for improving resident experience. You'll bring: • Significant experience in complaint handling, customer resolution, investigations or service improvement within social housing or a similarly regulated environment., • Strong knowledge of the Housing Ombudsman's Complaint Handling Code and effective complaint resolution practices., • Understanding of the Regulator of Social Housing Consumer Standards and the wider housing regulatory landscape., • Experience managing complex complaints relating to repairs, housing management, tenancy matters, antisocial behaviour, resident safety or property services., • Experience responding to enquiries from MPs, Councillors, senior executives and other high-profile stakeholders., • Proven success leading, developing and motivating high-performing teams., • Excellent written communication skills, with the ability to produce clear, balanced and evidence-based responses., • Strong analytical skills and experience using insight to drive continuous improvement., • The confidence to challenge constructively and influence leaders at all levels. Why this role matters Complaints provide some of the most valuable insight into our residents' experiences. As Regional Resolution Manager, you'll ensure complaints are not only resolved fairly and effectively but that the learning from them drives meaningful service improvements across the region. Our values and service standards You'll be someone who shares our values of Being Kind, Doing the Right Thing, Loving New Ideas, Celebrating Diversity, Keeping Our Promises and Pulling Together. You'll also champion our service standards by getting things sorted, keeping residents updated, being honest and accountable, listening and supporting, and learning and improving. Why join us? You'll be joining a service that is passionate about helping residents flourish in their homes and communities. You'll have the opportunity to shape service delivery, influence local partnerships and lead a team that makes a genuine difference every day. Here’s what you’ll get when you join us: • Flexible and hybrid working, • 30 days' annual leave, plus bank holidays, • Up to 10% pension contribution, matched 1:1, • Two additional paid volunteering days each year, • Flexible benefits scheme, including options for healthcare, dental care, and more What to expect from our recruitment process We’re committed to a fair, inclusive, and transparent recruitment process. Interviews/assessment will be held in person on the 6 August in our Ealing Office. Please read before you apply • You must have the right to work in the UK; we are unable to provide visa sponsorship., • We reserve the right to close this advert early if we receive a high volume of suitable applications., • Regular attendance at our Ealing Gateway Regional Office with travel across our other regions and visits to our Headquarters in London. If you're passionate about resident experience, regulatory excellence and leading service improvement within a complex urban housing environment, we'd love to hear from you. Please apply by submitting an anonymised CV, answering a few application questions and providing a short supporting statement outlining why you're the ideal candidate for the Regional Resolution Manager role. Closing date: 29th July 2026 at midnight

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