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The Business Change lead proactively prepares the business for the impact of the changes being delivered by projects within the programme. Providing a bridge between the project and the business users to ensure that activities are planned and completed to enable the business to implement the agreed change and realise the business benefits. As a Business Change Lead within the Ways of Working team, you will be responsible for designing and delivering business change activity for a range of sites impacted by the Workplace Transformation Programme. Working in partnership with the other Programme strands and with stakeholders across the department, you will be using site-specific insights and delivery milestones to develop and deliver end-to-end business change for each site, supporting people through site moves and the adoption of new ways of working. In this role, you will be expected to: • Develop and maintain tailored, and evidence based, business change plans for each site for which you have responsibility, ensuring that these are embedded in, and aligned to, the overall project plan., • Provide visible and effective leadership, leading and overseeing the quality and consistency of change activities, working with the project manager to deliver the business case benefits and outcomes., • Lead the creation of the required Business Change products for each project within the programme. Lead on engagement with key contacts, ensuring products are used appropriately by the Project Manager and the business. Deliver co-ordinated business change activities, working closely with stakeholders to manage competing priorities and adapt to changes in delivery timescales., • Be the escalation point for issues, unblocking issues and helping to overcome barriers., • Provide direction and guidance to the team, building capability by coaching and motivating the team to achieve high performance., • Develop strategic oversight of change activities across the team, identifying and assessing the scope and scale of change to determine the best approach and prioritising resource where needed., • Foster strong and effective relationships with senior stakeholders across the Workplace Transformation Programme and wider DWP business., • Influence key stakeholders to buy-in and actively advocate for the change across their business areas., • Develop Business Change messaging, working closely with Communications professionals and aligning with overarching programme communications strategies. Provide content for communications relating to Business Change across projects., • Work in partnership with the Benefits Manager and stakeholders to plan benefits realisation as part of all Business Change activities. Understand the effect and impact of the change on the business, ensuring effective mitigations are in place., • Assess the business areas confidence and preparedness to Go-Live and develop interventions to support increased confidence and readiness where appropriate. Report on the tracking of these to approve/refuse go-live to the Project Manager., • Ensure adoption and implementation of new capabilities by the business.Person specification Essential Criteria • Demonstrable passion for Business Change, with a successful track record of delivering change within a large and complex organisation / programme (Lead Criteria)., • Ability to lead and operate with a high degree of autonomy in an environment of uncertainty and continual change, including the ability to build a teams capability to achieve high performance., • Highly organised, adaptable, and proactive, with an ability to build effective relationships quickly. With excellent leadership and communication skills, you will be equally comfortable with delivering activity as you are guiding a team., • Ability to influence, communicate and collaborate with a wide range of stakeholders to create positive relationships, resolve conflicts, and secure their advocacy and adoption of change., • A demonstrable understanding of and ability to implement Business Change principles, methodologies, and tools in changing circumstances., • You will have a recognised accreditation in professional change management such as APMG Change Management Practitioner or PROSCI certified Change Practitioner. The size and scale of DWP means that there are plenty of opportunities to develop, learn and progress throughout your career. We are committed to developing our people now and in the future. Our aim is for our colleagues to be appropriately skilled and qualified from the moment of entry up to becoming an experienced practitioner within their role. To support this aim you may be required to undertake a work-based qualification that relates to your job role, and which will support you in developing your knowledge and skills in both this role and your future career. Behaviours We'll assess you against these behaviours during the selection process: • Leadership, • Communicating and Influencing, • Working Together, • Managing a Quality Service Technical skills We'll assess you against these technical skills during the selection process: • Business Change Benefits Alongside your salary of 57,946, Department for Work and Pensions contributes 16,786 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides. DWP have a broad benefits package built around your work-life balance which includes: • Working patterns to support work/life balance such as job sharing, term-time working, flexi-time and compressed hours., • Generous annual leave at least 23 days on entry, increasing up to 30 days over time (prorata for part time employees), plus 9 days public and privilege leave., • Support for financial wellbeing, including interest-free season ticket loans for travel, a cycle to work scheme and an employee discount scheme., • Health and wellbeing support including our Employee Assistance Programme for specialist advice and counselling and the opportunity to join HASSRA a first-class programme of competitions, activities and benefits for its members (subscription payable monthly)., • Family friendly policies including enhanced maternity and shared parental leave pay after 1 years continuous service., • Funded learning and development to support progress in your role and career. This includes industry recognised qualifications and accreditations, coaching, mentoring and talent development programmes., • An inclusive and diverse environment with opportunities to join professional and interpersonal networks including Womens Network, National Race Network, National Disability Network (THRIVE) and many more.Things you need to know Selection process details This vacancy is using Success Profiles (opens in a new window) , and will assess your Behaviours, Strengths, Experience and Technical skills. Written Sift To apply for this post, you will need to complete the online application process outlined below: A CV setting out your career history, with key responsibilities and achievements. The CV is an on-line tool accessed through the Civil Service Jobsite and there is no requirement to upload your personal CV. Our CV element is short and allows an initial check of eligibility but is not scoredso please put the main content of your evidence and skills in your Personal Statement. A 250 word Technical Statement to demonstrate your technical ability in Business Change, which will assess the following criteria: "Demonstrable passion for Business Change, with a successful track record of delivering change within a large and complex organisation / programme (Lead Criteria)." If we receive a large number of applications, we will conduct an initial sift on the 250 word Technical statement. If you pass this initial sift, you may be progressed to a full sift or directly to interview. Lastly, a personal statement (maximum 1,000 words), explaining how you consider your personal skills, qualities, and experience provide evidence of your suitability for the role against the remaining essential criteria in the person specification. Further details around what this will entail are listed on the application form. If high application volumes are received, the benchmark for candidates to proceed to the next stage may be raised. In line with our commitment to the Disability Confident Scheme (DCS), we aim to advance all candidates applying under the DCS who meet the minimum standard. However, we may only progress those candidates who best meet the required standards. Artificial Intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on appropriate and inappropriate use. Interview Candidates who pass the sift will be invited to attend an interview lasting up to 60 minutes. This will take place on MS Teams. The interview panel will be a minimum of two people and will assess Behaviours and Strengths. The interview aims to be more of a conversation exploring the candidates capability for the role. Sift and Interview Dates • Sift week commencing 15th September This job role is suitable for hybrid working, which is where an employee works part of the week in their DWP office and part of the week from home. This is a voluntary, non-contractual arrangement with your office being your contractual place of work. For this role the expectation is that the successful candidate will work on site 60% of their time every week. Selection for appointment to the Civil Service is on merit, on the basis of fair and open competition, as outlined in the Civil Service Commission's Recruitment Principles here . Successful candidates will be posted in merit order based on your location preferences, where appropriate, and the geographical requirements of the business. Dependent on your position on the merit list, if none of your location preferences remain at the point we make a job offer DWP may offer you a role at an alternative advertised location. If we are unable to offer you a role in any of your preferred locations, and you are unable to accept a role at an alternative advertised location, we will add you to the reserve list if one is being held. Important Information Visa Sponsorship For these vacancies, we strongly recommend that applicants consult with an immigration specialist or qualified advisor to assess their eligibility for Visa Sponsorship before deciding to apply. Please note that while we consider sponsorship requests in accordance with current DWP guidance and Home Office policy, sponsorship cannot be guaranteed. Further Information Find out more about Working for DWP A reserve list may be held for a period of 12 months from which further appointments can be made. Any move to DWP from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare; for further information visit the Childcare Choices website . If successful and transferring from another Government Department a criminal record check may be carried out. In order to process applications without delay, we will be sending a Criminal Record Check to Disclosure and Barring Service/Disclosure Scotland on your behalf. However, we recognise in exceptional circumstances some candidates will want to send their completed forms direct. If you will be doing this, please advise Government Recruitment Service of your intention by emailing stating the job reference number in the subject heading. For further information on the Disclosure Scotland confidential checking service telephone: the Disclosure Scotland Helpline on 0870 609 6006 and ask to speak to the operations manager in confidence, or email New entrants are expected to join on the minimum of the pay band. Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicants details held on the IFD will be refused employment. A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government. Before applying for this vacancy, current employees of DWP should check whether a successful application would result in changes to their terms & conditions of employment, e.g. mobility, pay, allowances. Civil Servants that would transfer into DWP from other government organisations, following successful application, will assume DWP's terms & conditions of employment current on the day they are posted, unless DWP has stated otherwise in writing. The Civil Service values honesty and integrity and expects all candidates to abide by these principles. Please ensure that all examples provided in your application are taken directly from your own experience and that you describe the examples in your own words. Applications will be screened and if evidence of plagiarism or copying examples/answers from other sources is found, your application will be withdrawn. Internal DWP candidates may also face disciplinary action. Reasonable Adjustment At DWP we value diversity and inclusion and actively encourage and welcome applications from everyone, including those that are underrepresented in our workforce. We consider visible and non-visible disabilities, neurodiversity or learning differences, chronic medical conditions, or mental ill health. Examples include dyslexia, epilepsy, autism, chronic fatigue, or schizophrenia. If you need a change to be made so that you can make your application, you should: Contact Government Recruitment Service via as soon as possible before the closing date to discuss your needs. Complete the Reasonable Adjustments section in the Additional requirements page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if youre deaf, a Language Service Professional. If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section. Feedback Feedback will only be provided if you attend an interview or assessment. Security Successful candidates must undergo a criminal record check. People working with government assets must complete baseline personnel security standard (opens in new window) checks. Nationality requirements This job is broadly open to the following groups: • UK nationals, • nationals of the Republic of Ireland, • nationals of Commonwealth countries who have the right to work in the UK, • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window), • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS), • individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020, • Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service Further information on nationality requirements (opens in a new window) Working for the Civil Service The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants. We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window) . The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy. Diversity and Inclusion The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window) . Apply and further information This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative. The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window) . Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records. Contact point for applicants Job contact : • Name : Sally Dempster Appointment to the Civil Service is governed by the Civil Service Commissions Recruitment Principles. If you feel your application has not been treated in accordance with these principles and you wish to make a complaint, you should in the first instance contact DWP by email: . If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission. Click here to visit the Civil Service Commission. Attachments DWP Terms and Conditions January 2024 Opens in new window (docx, 17kB) Success-Profiles-Candidate-Overview-Accessble-Version Opens in new window (docx, 67kB)

Are you a health professional with experience of Work Capability Assessments (WCA) and Personal Independent Payment (PIP) health assessments and auditing assessment reports against agreed assessment criteria? Would you love the opportunity to join a team committed to the successful delivery of specialist services for some of the most vulnerable customers in the UK? DWP are looking for a health professional to fill the role of Joint Head of Clinical Audit and Observations, in Contract Management and Partner Delivery Directorate (CMPD) Controls and Assurance Division (CAD). CAD is responsible for the controls environment for DWPs suite of nationally contracted health assessment and employment support contracts working to ensure these contracts deliver value for money and protect the public purse, and great customer service. The successful candidate will: - • Be an active member of the CMPD senior leadership community, communicating a clear and compelling vision to teams, partners and suppliers, supporting delivery of CMPD and DWP aims and objectives and role modelling a culture that strives for excellence., • Provide inspirational and visible leadership to a large team of health professionals, including DWP employees, secondees and contracted Health Care Professionals (HCPs), whilst actively promoting diversity and inclusion, and supporting staff health and wellbeing., • Directly manage a team of PIP or WCA Lead Auditors supporting them to deliver a programme of Clinical audit and Clinical observations., • Work with the Joint Head of Clinical Audit and Observations to develop and oversee the delivery of a clinical continuous professional development programme for Controls and Assurance Division (CAD) Health Professionals in order develop highly skilled Health Professionals and to ensure maintenance of registration with relevant accreditation bodies., • Use robust knowledge and understanding of PIP and or WCA Health Assessments to provide expert clinical advice to support team members and wider DWP stakeholders., • To maintain, develop and champion effective controls for DWPs health assessment contracts including managing the delivery of audits and ensuring appropriate feedback is given to the Assessment suppliers with a keen focus on quality and delivery., • Effectively work in partnership with other DWP teams and support a matrix management model to ensure the effective delivery of Clinical Observations., • Develop and maintain robust processes to support the quality and consistency of clinical audits to support high standards of clinical practice., • Embed the DWP Clinical Governance Quality and Standards to continuously improve the quality and consistency of the clinical audits delivered by CAD.Person specification Working Pattern This is a full time post, but applications are also welcome from those with alternative working patterns. Working patterns will be discussed on an individual basis, but successful applicants may need to be flexible and/or be prepared to consider alternative working patterns where required to meet with Finance Groups operating hours from 8am to 6pm. Essential Key Criteria: Lead Criteria 1 • High level of clinical confidence with extensive experience of undertaking PIP assessments, auditing assessments and quality assuring audit against agreed criteria with aproven ability to build, lead and inspire high performing teams with a supportive, open and engaging leadership style and a track record of prioritising staff wellbeing and promoting diversity and inclusion., • Excellent written and verbal communication skills with the ability to provide clear and unambiguous feedback (verbally and in writing), justifying sound clinical judgement in potentially challenging situations., • Up to date professional body registration with no conditions on registration unless they relate solely to a disability, and evidence of up-to-date continuous professional development. Medical applicants must hold a licence to practise., • Strong interpersonal skills and experience of building highly effective, trusting relationships and working collaboratively with senior leaders (internal and external), using relationships and networks to influence and deliver efficient and effective services for the organisation. Memberships Recognised Health Governing body (e.g. GMC, NMC etc.) Behaviours We'll assess you against these behaviours during the selection process: • Leadership, • Seeing the Big Picture, • Making Effective Decisions, • Communicating and Influencing, • Changing and Improving Benefits Alongside your salary of 79,272, Department for Work and Pensions contributes 22,965 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides. For this role your indemnity and professional regulation fees are also covered. DWP have a broad benefits package built around your work-life balance which includes: • Working patterns to support work/life balance such as job sharing, term-time working, flexi-time and compressed hours., • Generous annual leave at least 23 days on entry, increasing up to 30 days over time (prorata for part time employees), plus 9 days public and privilege leave., • Support for financial wellbeing, including interest-free season ticket loans for travel, a cycle to work scheme and an employee discount scheme., • Health and wellbeing support including our Employee Assistance Programme for specialist advice and counselling and the opportunity to join HASSRA a first-class programme of competitions, activities and benefits for its members (subscription payable monthly)., • Family friendly policies including enhanced maternity and shared parental leave pay after 1 years continuous service., • Funded learning and development to support progress in your role and career. This includes industry recognised qualifications and accreditations, coaching, mentoring and talent development programmes., • An inclusive and diverse environment with opportunities to join professional and interpersonal networks including Womens Network, National Race Network, National Disability Network (THRIVE) and many more.Things you need to know Selection process details This vacancy is using Success Profiles (opens in a new window) , and will assess your Behaviours, Strengths and Experience. CV The CV is an on-line tool accessed through the Civil Service Jobsite and there is no requirement to upload your personal CV. Our CV element is short, and allows an initial check of eligibility, Only include relevant experience to the role within the CV section please put the main content of your evidence and skills in your Personal Statement. Personal statement When completing your personal statement, please read and understand the Key Criteria thoroughly as this is what your written evidence will be assessed against. Your layout is entirely your preference; you may choose narrative, bullets, etc. You may choose to address each criteria separately, however, one narrative example may cover and evidence several key criteria. You may not be able to meet all the key criteria, but please ensure you evidence: the key personal requirements and what have you done that relates to the requirements. You dont have to explain the whole process, just what you have done and the skills and experience you have used. Share with us what makes you suited to this role and why, what you can do and the skills you have that are transferable to the key requirements, and the life experience or passion you have that are linked to this role. Written Sift The written sift will be conducted using evidence from your CV and Personal Statement and will be assessed against the Key Criteria within the advert. Should a large number of applications be received, an initial sift may be conducted using the lead criteria annotated below. If your application proceeds to full sift all criteria will be considered. Lead Criteria 1 • Evidence of at least 5 years clinical experience as an approved Health Professional post registration, with current registration validated and up to date Continuous Professional Development. Further details around what this will entail are listed on the application form. Your CV will only be considered for applications that progress to job offer and will assist the vacancy holders in matching skills to suitable opportunities/locations. It will not form part of the sifting process or be scored. Interview: Applicants meeting the agreed minimum standard will be interviewed using the blended approach. The interview panel will be a minimum of two people. The interview will assess: Behaviours and Strengths,Theinterview aims to be more of a conversation exploring the candidates capability for the role. Candidates will be asked further probing questions to determine suitability for the role. Sift and Interview dates to be confirmed. Postings: Successful candidates will be posted in merit order based on your location preferences and the geographical requirements of the business. If high application volumes are received, the benchmark for candidates to proceed to the next stage may be raised. In line with our commitment to the Disability Confident Scheme (DCS), we aim to advance all candidates applying under the DCS who meet the minimum standard. However, we may only progress those candidates who best meet the required standards You will be asked for your preferences for up to 2 locations, these will tell us where you would prefer to work if you are successful. Please do not select a location unless you are prepared to accept a role in that location. Selection for appointment to the Civil Service is on merit, on the basis of fair and open competition, as outlined in the Civil Service Commission's Recruitment Principles here . Selection We will notify all candidates as soon as possible. Successful candidates will be posted in merit order based on your location preferences, where appropriate, and the geographical requirements of the business. Dependent on your position on the merit list, if none of your location preferences remain at the point we make a job offer, DWP may offer you a role at an alternative advertised location. If we are unable to offer you a role in any of your preferred locations, and you are unable to accept a role at an alternative advertised location, we will add you to the reserve list if one is being held. The roles available will be based in Blackpool Peel Park, Brunel Way, Blackpool FY4 5ES Birmingham 3 Arena Central, Bridge Street, Birmingham B1 2AX Glasgow Atlantic Quay, Glasgow G2 8SP. Leeds Quarry House, Quarry Hill, Leeds, LS2 7UA. Manchester 2 St Peters Square, Manchester, M2 3AA. Newcastle Benton Park View, Newcastle-upon-Tyne, NE98 1BA. (Please note: that for candidates requesting to work in Newcastle, this role will be based at Benton Park View from September 2025, and then at 1 Pilgrim Place in Newcastle city centre by the end of 2027) Sheffield Hartshead Square, Sheffield, S1 2FD. Some travel may be required. A reserve list may be held for a period of 12 months from which further appointments can be made. Reserve list candidates will be posted in merit order by location. Further Information Find out more about Working for DWP Any move to DWP from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare; for further information visit the Childcare Choices website . If successful and transferring from another Government Department a criminal record check may be carried out. In order to process applications without delay, we will be sending a Criminal Record Check to Disclosure and Barring Service or Disclosure Scotland on your behalf. However, we recognise in exceptional circumstances some candidates will want to send their completed forms direct. If you will be doing this, please advise Government Recruitment Service of your intention by emailing stating the job reference number in the subject heading. For further information on the Disclosure Scotland confidential checking service telephone: the Disclosure Scotland Helpline on 0870 609 6006 and ask to speak to the operations manager in confidence, or email . Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicants details held on the IFD will be refused employment. A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5-year period following a dismissal for carrying out internal fraud against government. For these vacancies, we strongly recommend that applicants consult with an immigration specialist or qualified advisor to assess their eligibility for Visa Sponsorship before deciding to apply. Please note that while we consider sponsorship requests in accordance with current DWP guidance and Home Office policy, sponsorship cannot be guaranteed. The Civil Service values honesty and integrity and expects all candidates to abide by these principles. Please ensure that all examples provided in your application are taken directly from your own experience and that you describe the examples in your own words. Applications will be screened and if evidence of plagiarism or copying examples/answers from other sources is found, your application will be withdrawn. Internal DWP candidates may also face disciplinary action. Before applying for this vacancy, current employees of DWP should check whether a successful application would result in changes to their terms & conditions of employment, e.g. mobility, pay, allowances. Civil Servants that would transfer into DWP from other government organisations, following successful application, will assume DWP's terms & conditions of employment current on the day they are posted, unless DWP has stated otherwise in writing. New entrants are expected to join on the minimum of the pay band. Reasonable Adjustment At DWP we value diversity and inclusion and actively encourage and welcome applications from everyone, including those that are underrepresented in our workforce. We consider visible and non-visible disabilities, neurodiversity or learning differences, chronic medical conditions, or mental ill health. Examples include dyslexia, epilepsy, autism, chronic fatigue, or schizophrenia. If you need a change to be made so that you can make your application, you should: Contact Government Recruitment Service via as soon as possible before the closing date to discuss your needs. Complete the Reasonable Adjustments section in the Additional requirements page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if youre deaf, a Language Service Professional. If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section. Feedback Feedback will only be provided if you attend an interview or assessment. Security Successful candidates must undergo a criminal record check. People working with government assets must complete baseline personnel security standard (opens in new window) checks. Nationality requirements This job is broadly open to the following groups: • UK nationals, • nationals of the Republic of Ireland, • nationals of Commonwealth countries who have the right to work in the UK, • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window), • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS), • individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020, • Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service Further information on nationality requirements (opens in a new window) Working for the Civil Service The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants. We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window) . The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy. Diversity and Inclusion The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window) . Apply and further information This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative. The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window) . Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records. Contact point for applicants Job contact : Appointment to the Civil Service is governed by the Civil Service Commissions Recruitment Principles. If you feel your application has not been treated in accordance with these principles and you wish to make a complaint, you should in the first instance contact DWP by email: . If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission. Click here to visit the Civil Service Commission. Attachments DWP CMPD Candidate Pack (New) Opens in new window (pdf, 779kB) DWP Terms and Conditions January 2024 Opens in new window (docx, 17kB) Success-Profiles-Candidate-Overview-Accessble-Version Opens in new window (docx, 67kB)

Digital Modernisation & Efficiency, Digital Channels Live Services team have a clear mission/mandate to transform the way DWP delivers customer facing services. The Live services team are responsible for change, live run, development, and strategic direction across our products. Working dynamically out of Digital Hubs, our diverse, dynamic teams focus on driving better outcomes. We work hard to ensure all our team can work to the rhythm of their lives and families. Service Managers collaborate with technical teams, support teams and business areas to ensure products are delivered to agreed performance targets in a cost effective and timely manner. The role and responsibilities will align to end-to-end support services and performance of a product(s) or a combination of the two, promoting service quality and customer user experience improvements. They act as an interface between Digital and third-party suppliers, defining and articulating direction and working with suppliers throughout to ensure delivery of services to meet business needs whilst demonstrating best value. The Senior IT Service Manager is responsible for implementation, management, and improvement of service management, and undertakes a range of key duties including reporting, incident management, problem management, relationship management, performance improvement and management of services to agreed service level agreement (SLA) and operational level agreement (OLA), working closely with all business areas across all levels to increase quality and drive improved end user satisfaction. On call support may also need to be provided. As Senior IT Service Manager be responsible for ensuring implementation of the support strategy for Service Management across platforms, multiple channels, or a portfolio of Products/Services to ensure quality, availability, performance and process maturity ensuring alignment to Business outcomes. Line management responsibilities, which would require setting objectives, managing development of others, and acting as a point of escalation. Travel between Digital Hubs may be required to suit business needs. Person specification When giving details in your employment history and personal statement you should highlight your experience in line with essential criteria below: • Experience of managing large IT Products and Services in Live. Ensure effective investigation, trending and resolution of technology and non-technology Incidents/Tickets, Problems and issues, including appropriate prioritisation and resolution, maintaining a positive end-user experience., • Experience of promoting cross-team collaboration with key stakeholders to ensure new and changed Products/Services are sufficiently and safely supported into Live service whilst meeting the expectations of customers. Support use of effective Change Management tools and processes ensuring the team actively engages in Change to ensure minimum disruption to IT services., • Proven track record of leading in the definition and design of the support model which includes policies, processes, people and technology in alignment with agreed strategy and Service Management process and policies to meet the needs of the Business., • Demonstrable experience for the leading and implementation of customised activities or interventions required to support delivery of Business outcomes for their portfolio. Drive a proactive approach to forecasting and trending across Portfolio to ensure quality, capacity and resource demands are anticipated and impending risks managed. Providing Business outcome focused reporting/dashboards to Digital and operational stakeholders., • Proven ability to demonstrate detailed knowledge and understanding of Digital Products and Services. Act as an escalation point and support the definition, negotiation, and management of Service Management provision, along with associated SLAs and internal OLAs for Products/Services within the Portfolio. Identify clear pathways for resolution and engage with relevant stakeholders to successfully manage and resolve issues arising. Technical skills We'll assess you against these technical skills during the selection process: • Standard Service Management Benefits Alongside your salary of 57,946, Department for Work and Pensions contributes 16,786 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides. We also have a broad benefits package built around your work-life balance which includes: • Working patterns to support work/life balance such as job sharing, term-time working, flexi-time and compressed hours., • Generous annual leave at least 25 days on entry, increasing up to 30 days over time (prorata for part time employees), plus 9 days public and privilege leave., • Support for financial wellbeing, including interest-free season ticket loans for travel, a cycle to work scheme and an employee discount scheme., • Health and wellbeing support including our Employee Assistance Programme for specialist advice and counselling and the opportunity to join HASSRA a first-class programme of competitions, activities and benefits for its members (subscription payable monthly)., • Family friendly policies including enhanced maternity and shared parental leave pay after 1 years continuous service., • Funded learning and development to support progress in your role and career. This includes industry recognised qualifications and accreditations, coaching, mentoring and talent development programmes. Salary Information Pay for this role is from 57,946 to 68,205. New entrants to the Civil Service will join on band minimum. Existing Civil Servants who secure a new role on lateral transfer should maintain their current salary. Existing Civil Servants who gain promotion may move to the bottom of the grade pay scale or 10% increase in salary whichever would be the greater. Things you need to know Selection process details This vacancy is using Success Profiles (opens in a new window) , and will assess your Experience and Technical skills. Stage 1: Application Your application will consist of four parts: 1. A Personal Details application form., 2. Employment history - this should contain your work experience and any skills, qualifications and accomplishments relevant to the jobs you have completed., 3. Personal statement - up to 1000 words. This statement should be used to provide examples of how you meet the essential criteria below: • Experience of promoting cross team collaboration with key stakeholders to ensure new and changed Products/Services are sufficiently and safely supported into Live service whilst meeting the expectations of customers. Support use of effective Change Management tools and processes ensuring the team actively engages in Change to ensure minimum disruption to IT services., • Proven track record of leading in the definition and design of the support model which includes policies, processes, people and technology in alignment with agreed strategy and Service Management process and policies to meet the needs of the Business., • Demonstrable experience for the leading and implementation of customised activities or interventions required to support delivery of Business outcomes for their portfolio. Drive a proactive approach to forecasting and trending across Portfolio to ensure quality, capacity and resource demands are anticipated and impending risks managed. Providing Business outcome focused reporting/dashboards to Digital and operational stakeholders., • Ability to demonstrate detailed knowledge and understanding of Digital Products and Services, with direct experience of Enterprise Level Content Management Systems. Act as an escalation point and support the definition, negotiation, and management of Service Management provision, along with associated SLAs and internal OLAs for Products/Services within the Portfolio. Identify clear pathways for resolution and engage with relevant stakeholders to successfully manage and resolve issues arising., • Demonstrable experience of Service Management Framework e.g. ITIL. Capable of building and developing effective working relationships with senior Business representatives, key technology suppliers and IT managers. Create and maintain a culture of Continual Improvement. Ensure processes in place to identify and explore improvement opportunities. 4. Technical statement (up to 250 words). The following statement is aligned to the required technical skill of Understanding of IT Service Management. The sift panel will use the information in your employment history, personal statement, and technical statement to assess your experience, skills and knowledge. An initial sift will be conducted using the technical statement. Candidates who pass the initial sift will be progressed to a full sift. For Hints and Tips on completing your application visit Applying for jobs at DWP Digital. Applications will be sifted at regular intervals from the date the posts are advertised. Please apply as soon as you can, do not wait until the end of the campaign. Important Information • You will be asked to complete your employment history. Any information that you would customarily share on a CV should therefore be entered onto the application form., • Personal details that could be used to identify you including your name, contact details and address must be removed for your application to be considered., • If your employment history, personal statement or technical statement contain any personal details your application will be withdrawn. If youre successful at sift stage you will be invited to a video interview via Microsoft Teams. There, you will be assessed against the experiences listed above. Interviews will take place from end of October 2025. Interview dates to be confirmed. Other information: If high application volumes are received, the benchmark for candidates to proceed to the next stage may be raised. In line with our commitment to the Disability Confident Scheme (DCS), we aim to advance all candidates applying under the DCS who meet the minimum standard. However, we may only progress those candidates who best meet the required standards. All successful candidates and those placed on reserve will be posted in merit list order by location. For these vacancies, we strongly recommend that applicants consult with an immigration specialist or qualified advisor to assess their eligibility for Visa Sponsorship before deciding to apply. Please note that while we consider sponsorship requests in accordance with current DWP guidance and Home Office policy, sponsorship cannot be guaranteed. Further information Find out more about Working for DWP A reserve list may be held for a period of 6 months from which further appointments can be made. Reserve list candidates will be posted in merit order by location. The Civil Service values honesty and integrity and expects all candidates to abide by these principles. Please ensure that all examples provided in your application are taken directly from your own experience and that you describe the examples in your own words. Applications will be screened and if evidence of plagiarism or copying examples/answers from other sources is found, your application will be withdrawn. Internal DWP candidates may also face disciplinary action. Reasonable Adjustment At DWP we value diversity and inclusion and actively encourage and welcome applications from everyone, including those that are underrepresented in our workforce. We consider visible and non-visible disabilities, neurodiversity or learning differences, chronic medical conditions, or mental ill health. Examples include dyslexia, epilepsy, autism, chronic fatigue, or schizophrenia. If you need a change to be made so that you can make your application, you should: Contact Government Recruitment Service via as soon as possible before the closing date to discuss your needs. Complete the Reasonable Adjustments section in the Additional requirements page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if youre deaf, a Language Service Professional For further information on reasonable adjustments, terms and conditions and how we recruit visit the How we recruit page. Feedback will only be provided if you attend an interview or assessment. Security Successful candidates must undergo a criminal record check. People working with government assets must complete baseline personnel security standard (opens in new window) checks. Nationality requirements This job is broadly open to the following groups: • UK nationals, • nationals of the Republic of Ireland, • nationals of Commonwealth countries who have the right to work in the UK, • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window), • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS), • individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020, • Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service Further information on nationality requirements (opens in a new window) Working for the Civil Service The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants. We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window) . The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy. Diversity and Inclusion The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window) . Apply and further information This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative. The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window) . Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records. Contact point for applicants Job contact : • Name : Akhtar Ali Appointment to the Civil Service is governed by the Civil Service Commission Recruitment Principles. If you wish to make a complaint, please find further details here: . Attachments DWP Terms and Conditions January 2024 Opens in new window (docx, 17kB) Success-Profiles-Candidate-Overview-Accessble-Version Opens in new window (docx, 67kB)

The Head of Midlands Region is a senior role with responsibility for leading four teams and reporting into the Head of Mid-Corporate with accountability for the delivery of the financial and operating performance of the business, including profits, client satisfaction, conduct, controls, employee engagement and community relations. As part of your responsibilities you will be expected to lead the sustainable performance, growth, and future strategy for the Midlands Region and the Account Management Unit, as well as represent Barclays externally across the region, presenting a unified and consistent face to market. Paramount to success will be to develop a culture that strives to be consistently excellent, both to delight clients in all stages of their lifecycle, as well as to ensure business risks and controls are well managed. You will be responsible for fostering a high-performance culture through skilled people management, training and development, and establish a diverse and collegiate team structure. The Midlands regional team of 60 colleagues consisting of 3 Team Leaders, 2 HoSTs, 3 PAs, around 30 RDs and 20 ABs located across 10 regional offices, and the team serves around 1,000 clients across all sectors. Colleagues are split across three local regional teams: • Greater Birmingham and Three Counties, • North Wales and the Shires Purpose of the role To maximise the growth and success of UK corporate banking. Working collaboratively with colleagues and specialist partners across the group. Leading a team to achieve agreed goals, maximising market opportunity and external brand plus driving income growth, market share growth, through leveraging industry expertise, focus and understanding. Accountabilities • Development of strategic direction for relationship teams, including the implementation of up to date methodologies and processes., • Management of relationship teams, including oversight of colleagues and their performance, implementation of goals and objectives, oversight of efficiency and effectiveness.., • Development and maintenance of strong relationships with the broader Barclays group to promote seamless working across all channels and segments and to support an integrated business planning process., • Management of all risk aspects including conduct and credit risk, ensuring all team members are fully compliant to enhance great customer outcomes., • Monitoring the financial performance of relationship teams, including revenue, profitability, and cost control., • Conducting thorough market research to understand client needs, market trends, competitive landscape, and regulatory changes to identify growth opportunities., • Excellent service delivery to customers, consistently meeting their ongoing needs, while operating to required levels of cost., • To manage a business function, providing significant input to function wide strategic initiatives. Contribute to and influence policy and procedures for the function and plan, manage and consult on multiple complex and critical strategic projects, which may be business wide.., • They manage the direction of a large team or sub-function, leading other people managers and embedding a performance culture aligned to the values of the business. Or for an individual contributor, they lead organisation wide projects and act as deep technical expert and thought leader, identifying new ways of working and collaborating cross functionally. They will train, guide and coach less experienced specialists and provide information affecting long term profits, organisational risks and strategic decisions.., • Provide expert advice to senior functional management and committees to influence decisions made outside of own function, offering significant input to function wide strategic initiatives., • Manage, coordinate and enable resourcing, budgeting and policy creation for a significant sub-function., • Escalates breaches of policies / procedure appropriately., • Foster and guide compliance, ensure regulations are observed that relevant processes in place to facilitate adherence., • Focus on the external environment, regulators, or advocacy groups to both monitor and influence on behalf of Barclays, when appropriate., • Demonstrate extensive knowledge of how the function integrates with the business division / Group to achieve the overall business objectives., • Maintain broad and comprehensive knowledge of industry theories and practices within own discipline alongside up-to-date relevant sector / functional knowledge, and insight into external market developments / initiatives., • Use interpretative thinking and advanced analytical skills to solve problems and design solutions in often complex/ sensitive situations., • Exercise management authority to make significant decisions and certain strategic decisions or recommendations within own area., • Negotiate with and influence stakeholders at a senior level both internally and externally., • Act as principal contact point for key clients and counterparts in other functions/ businesses divisions. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.

Sales Enablement Manager Our client is looking for an outstanding candidate to fill the newly created role of Sales Enablement Manager. This newly created role is part of a wider Sales Process re-engineering drive to ensure they are known to >90% of their Top 1000 opportunities. This strategic role forms the hub of their Commercial team that includes their Sales Director, Head of Customer Success, Business Development and Marketing team. This role will be fast paced and requires a genuinely hungry self-starter who can manage their own workload and shifting priorities day to day. You will be an enthusiastic employee joining a rapidly scaling business that has the potential to be a true market leader. This opportunity will also ensure you are well-positioned to move into a senior role ahead of your tenure based on the impact you directly make on the business. You are a researcher, a top-level CRM and LinkedIn practitioner. Researching all opportunities through their core 14 customer segments, you’ll be enriching their Sales Pipeline, reaching out to target customers and ensuring their Business Development Managers have full diaries with the right customers and opportunities. Key Responsibilities Data Enrichment: • Using the entire suite of commercially available tools, you’ll ensure that our client’s CRM has a rich flow of fresh data, insights, connections and contacts. You’ll be responsible for Sales Funnels, data quality and reporting in conjunction with the MIS team. Product Development: You’ll work closely with the wider commercial, marketing and product team to develop our client’s customer proposition. This will cover as a minimum: • New client activation process, • Sales materials both physical and digital, • Sales and Marketing campaign coordination, • Customer Segmentation management, • Competitor intel and mapping Sales Team Activity and Effectiveness: • You’ll be working to ensure field-based teams diaries are full of maximum customer face time. You’ll typically work their diaries 3 - 4 weeks in advance., • You’ll be engaging customers directly through phone, email and social media to enable initial F2F meetings for the field BDM’s. Field Team Pre and Post Meeting Management: • You’ll be a detective. Joining the dots, identifying decision makers in target opportunities, identifying their connections, their contacts, cross referrers and their current and historic relationship mapping., • You will be the central activity hub, driving appointments and diaries., • You’ll ensure the Business Development team are fully briefed and prepped for their meetings and be there to capture the follow up actions and ensure they get done efficiently. Skills & Competencies: • Proven track record in any but preferably several of the following: Sales management administration; Telesales leadership; New business development; CRM and data enrichment., • Strong commercial acumen and negotiation skills., • Excellent communication, presentation, and interpersonal abilities., • Customer-focused mindset with a passion for delivering value., • Experience in account management or client relationship roles., • Knowledge of vehicle logistics, fleet operations, or automotive retail. What Characteristics Are They Looking For? • Attitude: A can-do attitude that is always positive., • Enthusiasm: They are very flexible on prior experience and existing skills set – the most essential thing is a fantastic attitude and enthusiasm to help their business reach its full potential., • Personality: Very friendly and helpful demeanour – a person that will naturally fit into the team and build effective working relationships quickly., • Proactivity: A proactive and independent individual with strong decision-making skills, and able to use initiative., • Curiosity: An analytical, reflective mind and a genuine interest and passion in their business., • Ambition: To personally succeed and develop quickly., • Resilience: The ability to operate in a demanding, fast-paced environment. What's In It For You Grow with them: You will be part of a growing and ambitious company! They want you to be happy and enjoy coming to work where you are surrounded by a supportive team. In the heart of Birmingham: They are based in Birmingham city centre at Somerset House, only a 5-minute walk from Grand Central train station. In summer you can enjoy the rooftop terrace and views of the city! Socials and more! Social events and activities are held in the building once a month. They have quarterly company socials which in the past have been rooftop quiz nights, mini golf and a meal at Fazenda. Fitness and wellbeing: Your wellbeing and health matters to them. In the building there is a gym and showers that you can use before, during or after work. If you like golf, you can enjoy practising on the golf simulator too. Time to relax: Well-deserved time off- you will get 25 days off a year plus bank holidays. You will also get an additional day with every completed year of service up to a maximum of 30 days per annum. Join Our Client If you want to be part of a forward-thinking, sustainable company and you embrace positivity, they would love to hear from you! Click apply now and complete your application.

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