Trabajos senior customer success manager en BirminghamCrear alertas

Job Title: Graduate Trainee Recruitment Consultant Location: Birmingham (Jewellery Quarter) Salary: £26,100 basic + Uncapped Commission (No Thresholds) Contract: Full-Time, Permanent Start Date: Immediate or flexible for the right candidate Kick-Start Your Career in Recruitment with James Andrews Recruitment Solutions Are you a graduate looking for a career that offers fast progression, excellent training, and high earning potential? We’re hiring driven graduates to join our growing team in Birmingham as Trainee Recruitment Consultants. This is your opportunity to join one of the UK’s most respected recruitment companies, accredited with Investors in People Gold status, CorporateLiveWire Innovation & Excellence Award winner 2025 and recognised in Recruiter's HOT 100 Companies 2024. What’s in It for You? • 💰 £26,100 starting salary, • 💸 Uncapped commission from day one – no thresholds, • 📈 Clear career progression to Senior Consultant in as little as 18 months, and management within 3 years, • 🧠 12-week structured training programme with full support from your manager and team, • 🏢 Become a specialist in one of our core divisions: Human Resources, Legal & Governance, Finance, Social Housing, or Property Management Additional Benefits Include: • 🌴 26 days annual leave + bank holidays (rising to 31 days with service), • 🩺 Life Assurance, optional Dental Plan & Private Health Insurance, • 🤝 Supportive and collaborative team culture based on respect, transparency, collaboration, and growth What You’ll Be Doing: • Manage the full 360 recruitment process: from business development to candidate placement, • Build and maintain long-term client and candidate relationships, • Consult and advise clients on hiring strategies, • Source, screen and place the best talent within your chosen specialist sector, • Work in a target-driven, fast-paced environment, supported by a close-knit team Who We’re Looking For: We welcome applications from graduates from any discipline, especially those with experience in hospitality, retail, sales or customer service. Key qualities for success include: ✔ Excellent verbal and written communication ✔ Confidence and resilience ✔ Ambition and a desire to progress ✔ Strong work ethic and self-motivation ✔ Ability to multitask and work in a high-pressure environment ✔ A true team player Apply Today If you're ready to launch a rewarding career in recruitment with full training, real progression, and no ceiling on your earnings - we want to hear from you. Click Apply Now.

Location: Birmingham, GB, B37 7ES Company: LRQA Join Our Dynamic Sales Team in Birmingham! LRQA’s mission is to be the leading digitally enabled assurance provider, helping our clients navigate a changing risk landscape. We will achieve this by being the leading assurance provider in key sectors such as food, cybersecurity and ESG, making it easier for clients to do business with us through our digital transformation, and ultimately delivering a portfolio of services which make the world a cleaner, more sustainable and safer place. Are you a driven sales professional ready to make an impact? We are seeking a Sales Representative to join our vibrant team and help us transform leads into lasting partnerships This is how you will make a difference • Drive Lead Conversions - Turn new marketing qualified leads into exciting sales opportunities, maximizing each interaction through excellent discovery and client engagement, • Build your pipeline - Proactively prospect and network to create a robust pipeline of sales opportunities through outbound calls and strategic outreach., • Achieve Sales Targets - Take ownership of your annual sales target and develop innovative plans to exceed expectations while aligning with team goals, • Manage Leads Effectively - Handle new leads promptly and professionally, ensuring a smooth process that adheres to global standards and maximizes conversion rates, • Maintain Pipeline Health - Engage in consistent prospecting and sales activities to ensure a healthy pipeline, keeping your sales goals within reach What we are looking for • A results-driven individual with a passion for sales and a proven track record in lead management., • Strong communication skills and the ability to connect with clients to understand their needs, • A proactive mindset, eager to build relationships and explore new opportunities., • Industrial / Technical background (Engineering, Manufacturing, Technology), • Experience in outbound sales and pipeline management is a plus. Why Join Us? • Be part of a supportive team with a clear vision for success., • Competitive salary and the opportunity for significant earnings based on performance. Who are LRQA? LRQA stands for dedication to clients, market firsts, and deep expertise in risk management. We’ve grown to become a leading global assurance provider, bringing together outstanding expertise in certification, customised assurance, cybersecurity, inspection and training. While we’re proud of our heritage, it’s who we are today that really matters, because that’s what shapes who we and our clients can become tomorrow. By staying true to our shared values and combining decades of collective experience, we support our clients in building a safer and more sustainable future. LRQA currently operates across 50 countries, has more than 2,500 colleagues, generates £315m in revenue, and supports more than 60,000 clients across a diverse range of sectors and markets. Role Purpose LRQA’s mission is to be the leading digitally enabled assurance provider, helping our clients navigate a changing risk landscape. We will achieve this by being the leading assurance provider in key sectors such as food, cybersecurity and ESG, making it easier for clients to do business with us through our digital transformation, and ultimately delivering a portfolio of services which make the world a cleaner, more sustainable and safer place. Inspection Services provides industrial manufacturing inspection and certification services to all sections of the supply chain around the world. We support clients in mitigating the risks they face throughout the manufacturing process, whether during design, manufacture, assembly of product components, the production of prototypes, or when seeking type approval or project certification. Our services are designed to support clients throughout all aspects of the industry. Reporting into a Sales Team Manager, the purpose of this Inside Sales Executive role is to: • Drive successful lead conversions from new marketing qualified leads to sales opportunities;, • Maximise the sales value of each opportunity through excellent discovery and client management;, • Proactively build an additional pipeline of sales opportunities through outbound calls and prospecting activity;, • Manage workload and forward planning to ensure sales targets are met through the right mix of outbound calls, lead conversions, pipeline management, quotes sent and contracts won;, • Achieve the required output and mix of activities to meet the agreed KPI’s set by the Team Manager; Key Responsibilities: • Results driven delivery - You will have an annual sales target, set in advance each year, which will depend on location, market, product and service capability and language. You will be responsible for creating and delivering the plans to achieve and exceed the targets set, in line with your team and business priorities., • Effective Lead Management - You will be responsible for managing new marketing generated leads that are assigned to you, in a timely and effective manner, ensuring professional discovery of client requirements to maximise every opportunity, and that all globally agreed processes and timeframes are followed fully. You will focus on ensuring leads are converted at or above agreed conversion rates, as set by your manager., • Pipeline Management - You will be responsible for carrying out sufficient prospecting, networking and outbound sales activities to build and maintain the necessary level of sales pipeline required to meet and exceed your sales targets in every measured financial period. You will ensure that you have sufficient value at each stage of the pipeline to continue the new business flow, taking corrective action as needed, to fill any shortfall at any stage., • Accurate Record Keeping - You will maintain comprehensive, up to date records on the company’s CRM system, including the on-time completion of all follow up actions and tasks in line with agreed global sales processes (including records of all calls, emails, meetings, proposals, etc.)., • Personal Development and Competency - You will ensure you remain competent to sell the products and services you are approved to sell, through refresher training and completion of development activities agreed with your manager, in line with company expectations. You will stay up to date with market developments and trends, so that you are able to communicate effectively with clients, during the sale process., • Reporting and Forecasting - You will report as required on your current pipeline, forecast sales and action plans, demonstrating a strong knowledge of your order book and sales outcomes., • Teamwork and Colleague support - You will support other team members as need to ensure that the team performance meets expected activity levels and targets. This will include engaging and working with SD and SDS colleagues to ensure client expectations are met in full, for the new business contracts that you win, escalating risks and issues in a timely manner to minimise client impact. Requirements: • Demonstrable track record of selling products and/or services in a comparable role in a B2B or B2C environment., • Proven track record in achieving sales targets and pipeline development to ensure adequate coverage., • Demonstrable experience in managing quotations, bids and proposals, including working to set pricing models to achieve required margin., • Good oral and written communication skills, active listener and able to work under own initiative to prioritise and deliver work on time., • Knowledge of standard IT programmes, Dynamics and comfortable in using proprietary software for business processes., • Experience in preparing and delivering proposal presentations to senior managers in a customer environment (desirable)., • knowledge of the Training Services sector (desirable).

Showroom Manager Location: Birmingham Salary: Up to £50,000 basic + bonus (OTE £70,000) Full-time, permanent | 5 days over 7 (includes weekends) Ready to take full ownership of a high-performing showroom and turn strong footfall into serious results? We’re working with a growing, ambitious business to recruit an experienced Showroom Manager for their busy Birmingham showroom. This is a senior, hands-on role for someone who thrives in a sales-led retail environment and enjoys driving performance through people, standards, and customer experience. This opportunity would suit an established Showroom Manager, or a senior bathroom / KBB sales professional who’s ready to step into a leadership role with real autonomy and earning potential. The Opportunity As Showroom Manager, you’ll take full responsibility for the commercial and operational performance of the showroom. You’ll lead from the front, maximise every customer enquiry, and develop a high-performing sales team that consistently delivers. You’ll have the freedom to shape the showroom’s success while being supported by a wider leadership structure focused on growth and long-term progression. Key Responsibilities • Take full ownership of the day-to-day running of the showroom, • Drive sales performance, conversion, and profitability against targets, • Lead, motivate, and develop the showroom sales team, • Deliver an exceptional end-to-end customer journey, • Act as a confident brand ambassador in a customer-facing environment, • Maintain high standards of visual merchandising and presentation, • Ensure accurate administration and smooth operational processes, • Build a positive, high-performance culture focused on growth and improvement What We’re Looking For • Proven experience within bathrooms, KBB, or a similar consultative retail sales environment, • Experience leading or developing a sales team (or ready to step up), • Commercially driven with a strong focus on conversion and results, • Confident, hands-on leadership style, • Thrives in a fast-paced retail setting, • Organised, motivated, and genuinely customer-focused What’s in It for You • Basic salary up to £50,000 per annum, • Attractive bonus structure with realistic OTE of £70,000, • Clear growth and expansion plans, • Long-term career progression opportunities, • A role with real autonomy and impact If you’re ready to take ownership of a showroom, lead a sales team, and be rewarded for performance, apply now or get in touch for a confidential discussion. ABOUT US This role is being handled by McCarthy Recruitment, an award-winning behavioural leadership recruitment consultancy covering the whole of the UK. McCarthy is like no other recruitment agency you will have worked with, our difference is our commitment to providing a professional and personalised recruitment service of the highest quality. Start your journey today. Apply now or find us online: • Web: McCarthy Recruitment, • LinkedIn: McCarthy Recruitment, • Facebook: McCarthyRecruitment, • Instagram: McCarthyrecruitment We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age. By applying for this role, you are explicitly consenting for McCarthy Recruitment to hold and process your data in compliance with the General Data Protection Regulations. And your details will be added to our holding database. We process certain personal information about you for our legitimate business interests in order to identify and contact suitable candidates about positions that may be relevant to them. Details are set out in our privacy policy at If you wish to exercise your right to access, erase or restrict processing of your data please contact us at the office and we will respond to your query.

Jewellery Quarter Bullion – Customer Service Manager Location: Birmingham, Office-based Contract: Permanent, Full Time (37.5 hours per week) Salary: £40,000 - £50,000 dependent on experience + bonus Package & Benefits • Bonus: Up to 30%, • Holiday: 25 days holiday plus 8 bank holidays (with option to buy up to 5 additional days), • Onsite Gym, • Health and wellbeing programme, • Employee and store discount Office-based at our Birmingham Head Office. Visa sponsorship is not available. About Jewellery Quarter Bullion We’re passionate about gold and silver investment - making it simple for customers across the UK and Europe to buy, sell, and store bullion securely. As the UK’s leading online bullion dealer with over £350m annual turnover, our brands (including BullionByPost.co.uk, Gold.co.uk, and others) are trusted by thousands of investors. Customer experience is central to our success. Our Customer Service team plays a critical role in building trust, resolving issues, and delivering a high-quality, human experience in a fast-paced contact centre environment. Role Overview We’re looking for an experienced Customer Service Manager to lead and develop our contact centre function. Reporting into the Head of Sales & Customer Service, this is a hands-on leadership role with responsibility for performance, people management, and service delivery. You’ll set clear standards, foster a KPI-driven environment, and ensure customers receive a consistently high-quality service across all channels. You’ll manage a team of UK and internationally focused Advisors, working closely with Operations, Compliance, Logistics, and Technology to continuously improve customer outcomes and operational efficiency. Key Responsibilities • Lead, manage, and develop the Customer Service function within a contact centre environment, • Set and maintain high standards for customer service, professionalism, and engagement, • Create and embed a KPI-driven culture focused on service quality, efficiency, and customer satisfaction, • Oversee day-to-day customer service activity across phone, email, and digital channels, • Act as the senior escalation point for complex customer issues and complaints, handling them with empathy and authority, • Use performance data, MI, and insight to identify trends, risks, and improvement opportunities, • Coach, mentor, and performance-manage Customer Service Advisors, • Support recruitment, onboarding, training, and ongoing development across the team, • Work cross-functionally with Compliance, Operations, Logistics, and Technology to resolve root causes and improve customer outcomes, • Contribute to wider customer experience, service improvement, and operational excellence initiatives Skills & Experience • Proven experience managing customer service or contact centre teams, • Strong understanding of contact centre KPIs, performance metrics, and service quality standards, • Experience working in KPI-led, high-volume environments, • Strong commercial awareness and customer-first mindset, • Confidence handling escalations and complex customer issues, • Proven ability to motivate, develop, and retain high-performing teams, • Strong communication skills, both written and verbal, • Experience in ecommerce, retail, financial services, or similar environments, • Experience supporting international customers or multilingual teams is desirable Why You’ll Love It Here • A senior leadership role with visible impact on customer experience, • Opportunity to shape and develop a growing contact centre function, • Fast-paced, performance-driven environment, • Close collaboration with the Head of Sales & Customer Service and senior stakeholders, • Clear ownership, accountability, and influence, • A culture rooted in Integrity, Agility, Ambition, Clarity, and Efficiency About You You’ll thrive in this role if you: • Genuinely enjoy leading people and raising service standards, • Are confident making decisions in fast-moving environments, • Balance customer satisfaction with operational efficiency, • Take ownership and see issues through to resolution, • Are comfortable holding people to account while supporting their development, • Want a role where customer trust genuinely matters Ready to Apply? If this role sounds like a strong fit, we’d love to hear from you. We review applications on an ongoing basis and will be in touch with shortlisted candidates to discuss next steps. Application Deadline: 28th February 2026 At JQB, we champion diversity and promote equal opportunities. We welcome applications from all backgrounds - you’re welcome here.

Building Manager Premium Residential living - Birmingham Up to £41,000 + Annual Bonus + Excellent Benefits & Career Progression About the Role & the Building We’re exclusively recruiting a Building Manager for a brand-new, high-profile residential development in the heart of Birmingham city centre. This waterfront community is part of a wider premium portfolio and represents the next evolution of modern urban living. Designed to prioritise resident experience, community and lifestyle, this building combines spacious contemporary homes with exceptional amenities. This isn’t just a job, it’s an opportunity to manage, shape and launch a flagship building within a well-respected global property group. What You’ll Be Responsible For: • Lead the day-to-day operation of the building and set the tone for service excellence, • Deliver outstanding customer service and engagement with residents & guests, • Recruit, develop and manage your on-site team to deliver premium service standards, • Champion resident feedback and drive continuous improvement, • Ensure building security, health & safety and statutory compliance, • Manage operational budgets, staffing rotas and performance reporting, • Oversee front desk functions including move-ins and move-outs, • Prepare, raise and track purchase orders to support operations, • Work with the Operations Manager on strategic short & long-term planning, • Represent the building as the primary operational lead and accountable person What We’re Looking For: • Proven experience in delivering exceptional customer service, • Strong leadership and team management capabilities, • Excellent communication and interpersonal skills, • Calm, organised and decisive approach under pressure, • Confident with technology, operational systems and software, • Commercially focused with experience in budgeting & reporting, • Strong organisational and problem-solving skills, • Adaptable, resilient and solutions-oriented, • Excellent spoken English; additional languages welcomed, • A proactive and positive attitude with a passion for premium residential operations Ideal candidates may come from sectors such as: • Build-to-Rent (BTR) / Residential Property Management, • Hotel, Hospitality or Retail Management, • Student Accommodation (PBSA) or Senior Concierge Operations What You’ll Get In Return: • Basic salary up to £41,000, • Annual performance-related bonus, • 28 days holiday including Bank Holidays, • Your birthday off each year, • Company pension scheme, • Employee discount platform, • Recognition programmes and team events, • 24/7 Employee Assistance Programme, • Structured progression & career development This role also includes a comprehensive onboarding programme, support with pre-mobilisation activities, and tailored training to set you up for success from day one. We’ve supported many professionals who have progressed into senior leadership and regional roles within the group, so this is a genuine long-term career opportunity.

Job Description: Country Manager – Megadyne (UK, West Bromwich) Job Title: Country Manager Location: West Bromwich, UK Business Unit: Megadyne – Power Transmission Annual Turnover: £6 million Reports To: Vice President UK &I Role Purpose The Country Manager will lead Megadyne’s UK business operations, driving commercial growth, operational excellence, and overall profitability for the £6 million power transmission portfolio. This role will focus on strengthening customer relationships, expanding market share and ensuring the UK team delivers high performance aligned with Megadyne’s global strategy. Key Responsibilities 1. Commercial & Business Growth • Develop and execute the UK commercial strategy to achieve and exceed annual revenue and margin targets., • Identify new business opportunities, market segments and key accounts within the power transmission sector., • Lead pricing strategy, contract negotiations and major customer engagements. 2. Operational Leadership • Oversee day-to-day operations to ensure efficiency, customer satisfaction and service excellence., • Ensure strong coordination with supply chain, logistics and technical support teams to maintain high product availability., • Implement continuous improvement initiatives to streamline operations and reduce costs. 3. People Leadership • Lead, motivate and develop the UK team, ensuring clear objectives, performance standards and succession planning., • Build a positive, inclusive and high-performance culture., • Partner with HR on recruitment, talent development and employee engagement. 4. Financial Management • Own the UK P&L, ensuring strong financial control, forecasting accuracy and cost management., • Prepare monthly business performance reports and present insights to senior leadership. 5. Market & Customer Management • Build and maintain strong relationships with distributors, OEMs and end‑users., • Monitor market trends, competitor activity and customer needs to guide strategic decisions., • Represent Megadyne at industry events, exhibitions and customer meetings. 6. Compliance & Safety • Ensure full compliance with company policies, legal standards and health and safety requirements., • Proven experience in a senior commercial or operational role within industrial products, mechanical components or power transmission., • Strong P&L management experience, ideally managing a multimillion‑pound business., • Demonstrated success in driving sales growth and operational efficiency., • Experience leading and developing high‑performing teams., • Strong negotiation, customer management and stakeholder skills., • Strategic thinking, • Commercial acumen, • Leadership and team development, • Customer focus, • Decision‑making, • Strong communication skills, • Problem‑solving and resilience

Title: Property Claims & Quality Assurance Manager Job description: Who are we? At TBRN our expertise lies in property claims management, with quality building repairs via our contractor network at the heart of what we do. We support a range of businesses including Insurers, Managing General Agents, Loss Adjusters, Solicitors, Third Party Administrators and Self-Insured entities in managing the entire process of a property claim. Our skilled workforce is made up of surveyors, engineers and claims handlers who efficiently and effectively determine the most appropriate settlement route, proactively manage the lifecycle of the claim along with the claim cost, manage customer expectations and ensure brand protection for our clients. The Opportunity We are seeking a claims and quality assurance manager to support the ongoing development and maintenance of high-quality standards across the business. This role plays a key part in identifying gaps in quality and supporting directors and managers in addressing those gaps, ensuring that all client outputs are professional, accurate, and aligned to individual client needs. There is a strong focus on providing feedback, coaching and practical support to help people develop and maintain high-quality outputs. This is a senior, non-line-management role, providing technical oversight, peer review, quality assurance and acting as a point of escalation and referral for claims-related matters. Key responsibilities Quality Assurance & Review: • Carry out detailed checks on reports exceeding individual employee Delegated Authority (DA) limits prior to release, ensuring accuracy, correct format, appropriate language, claims terminology, and grammar., • Provide clear, constructive feedback to employees on report quality and technical accuracy, supporting continuous improvement and professional development, • Conduct monthly Internal Quality Reviews (IQRs) on both “in-flight” and closed claims, producing reports in an agreed format for directors and senior management., • Act as a point of escalation for claims-related matters, providing technical guidance and support., • Provide cover undertaking reviews of proposed cash settlements that exceed internal DA limits, prior to offer (during management holidays and absence). Training & Development: • Assist in identifying individual and business-wide training needs based on quality reviews, performance feedback, and emerging trends., • Provide ongoing coaching, guidance, and constructive feedback to employees to support improvements in report quality, technical decision-making, and overall performance., • Support the development of training plans and materials in conjunction with managers and senior stakeholders. Support, Complaints & Client Engagement: • Act as a general point of referral and “voice of experience” for employees, with more complex technical matters escalated to senior management as required., • Participate in Complaints Team meetings and assist both employees and clients with complaints management (supporting role, not overall responsibility)., • Attend client review meetings where appropriate to support quality discussions and feedback. About you The role would suit someone with significant property claims experience and a strong focus on quality, who is looking for a desk-based position where they can use their expertise to review work, provide constructive feedback and support the development of others, rather than manage their own caseload. We are looking for: • Strong experience in a quality assurance, technical assurance, or senior property claims role., • Excellent attention to detail with a strong understanding of report standards, claims terminology and quality frameworks., • Confidence providing constructive feedback and influencing quality improvements without direct line management authority., • Comfortable working with senior stakeholders, including clients., • Strong communication skills, both written and verbal., • Able to balance technical review, advisory support, and coaching responsibilities. Why join us • Opportunity to play a key role in shaping and maintaining quality standards across the business., • Senior-level exposure without direct people management., • Collaborative working environment with directors and senior stakeholders., • A role with real influence on performance, development and client outcomes. The package Our people are what makes our success. The package, which we are continuing to review and develop includes the following, some of which have an initial qualifying period: • Location - applicants are invited nationwide as we are flexible around the role being based fully remotely (home working), at our office or a hybrid of the two. Our offices are at Moreton, Wirral., • The salary range is circa £40,000 to £50,000. Usual working hours are Monday to Friday, 8.45-5.15 (37.5 hr week), • Starting annual leave entitlement of 31 days (including bank holidays), increasing with length of service. Opportunity to purchase additional leave in addition to your birthday off and volunteer day to ‘give back’, • Healthcare cash plan with wellbeing 24/7 helpline and virtual GP access, face to face counselling sessions, gym membership discounts and online wellbeing tools, • Support of professional development including payment of membership fees and training/qualification opportunities by agreement, • Yearly discretionary bonus, • Annual salary review, • Social and charitable events, • Recruitment referral programme Job Types: Full-time, Permanent Pay: £40,000.00-£50,000.00 per year

The Senior Customer Service Manager (CSM) role at QAD is a critical part of QAD’s Go-To-Market organization, focusing on revenue retention and growth within our current customer base. Success in this role will be measured and rewarded by key performance metrics including renewal (GRR) and upsell (

A leading service provider in the UK is seeking a Service Delivery Manager to enhance customer satisfaction and maintain contractual obligations. The ideal candidate will have a background in customer service, particularly in healthcare, and will demonstrate strong relationship management skills. Th

Automatic Gates, Barriers, Doors & Access Control Location: Birmingham (Smethwick) Site-based role with regular client and site visits Salary: Up to £50,000 per annum + Annual Performance Bonus Employment Type: Permanent, Full-Time Probation Period: 6 months We have been entrusted with supporting a long established client that has had a presence in Birmingham for over 25 years. This is an outstanding opportunity to Join a dynamic and ambitious organisation at an exciting inflection point. Our client are entering an aggressive growth phase with a clear vision and strategic and financial plan to: to double both turnover and profitability within the next 3-5 years. As a specialist in automatic gates, barriers, access control, and perimeter security solutions, they are rapidly expanding their project portfolio and client base. This isn't just another job it's an opportunity to be a key player in their transformation, shaping systems and leading delivery as they scale. Based in Birmingham near Smethwick and serving clients across the Midlands and beyond. With a strong pipeline of projects and ambitious growth targets, they now seek a talented Project Manager who's ready to grow with us. THE ROLE As Project Manager , you will be the cornerstone for the project delivery function, overseeing complex installations from initial enquiry through to successful handover. You'll work with cutting-edge access control technology automatic gates, barriers, turnstiles, bollards, and integrated security systems delivering solutions for commercial, industrial, and high-security environments. This is a hands-on, site-based role requiring regular client visits, site surveys, and on-site project oversight. You'll split your time between strategic planning, client liaison, site visits, and team coordination to ensure every project is delivered on time, within budget, and to exceptional standards. As the organisation grows, you'll transition into a broader leadership role , managing the project administrator, project coordinator, and eventually a team of installation and service engineers. KEY RESPONSIBILITIES Project Delivery & Management Manage end-to-end delivery of projects involving automatic gates, barriers, turnstiles, bollards, doors, and integrated access control solutions Oversee all project phases: initial survey, design coordination, procurement, installation scheduling, commissioning, and handover Coordinate site surveys, technical assessments, and risk assessments in line with CDM regulations Develop comprehensive project plans, timelines, and resource allocation strategies Monitor project budgets, costs, and profitability throughout the lifecycle Identify and mitigate project risks proactively Drive projects from inception to completion, ensuring smooth delivery and client satisfaction Stakeholder & Team Coordination Act as the primary point of contact for clients, providing regular updates and professional communication Liaise closely with installation engineers, service engineers, subcontractors, and suppliers Coordinate internal resources including the project administrator and project coordinator Conduct regular site visits to monitor progress, resolve issues, and maintain quality standards Build and maintain excellent relationships with clients, consultants, and contractors Participate in client meetings, progress reviews, and project handover sessions Compliance & Quality Assurance Ensure all projects comply with UK safety standards, industry regulations, and company procedures Maintain rigorous project documentation including method statements, risk assessments, and O&M manuals Oversee health and safety compliance on all sites Ensure installations meet BS EN standards for automated gates, barriers, and access control systems Implement quality control processes and conduct regular project reviews People Leadership (Progressive Responsibility) Initially manage project administrator and project coordinator Transition to managing the engineering team as you establish yourself in the role Conduct regular 1-2-1s and performance reviews with direct reports Support team development, training, and capability building Foster a culture of excellence, accountability, and continuous improvement ESSENTIAL REQUIREMENTS Experience & Technical Knowledge Proven experience working with automatic gates, bollards, barriers, doors, turnstiles, or access control systems (installation, service, project coordination, or technical sales background all relevant) Demonstrable project management or project coordination experience in a technical, engineering, construction, or security sector Strong understanding of technical installations, engineering principles, and project delivery Experience managing multiple concurrent projects and competing priorities Understanding of UK health and safety requirements and compliance standards Skills & Attributes Exceptional organisational skills structured, methodical, detail-oriented Strong problem-solving abilities able to think on your feet and resolve issues pragmatically Excellent communication skills confident liaising with clients, engineers, and senior stakeholders Ambitious and growth-oriented you want to develop your career and grow with the business Commercially aware understanding project profitability, cost control, and client value Proactive and self-motivated able to work autonomously and take ownership Professional demeanor and strong customer service mindset Practical Requirements Full UK driving licence (essential regular site visits required) Willingness to travel across the Midlands and occasionally further afield Comfortable working on active construction sites and outdoor environments Flexible approach to working hours when project deadlines require Remuneration & Benefits Competitive salary up to £50,000 per annum (dependent on experience) Annual performance bonus based on individual and company performance Company car (suitable for site visits and client meetings) Laptop and mobile phone provided Company pension scheme 23 days annual leave + bank holidays (increasing with service) 6-month probation period with full support and regular reviews WHAT SUCCESS LOOKS LIKE In your first 6 months , you will: Successfully manage multiple projects through to completion Build strong relationships with clients, engineers, and suppliers Establish yourself as the go-to person for project delivery Implement improvements to project processes and documentation Within 12-18 months , you will: Take on leadership of project coordinators and administrators Begin managing and developing the engineering team Drive increased project profitability and delivery efficiency Be a trusted senior member of the management team Within 3 years , you will: Lead the entire project delivery function Manage a growing team as the business scales Shape company strategy and operational excellence TPBN1_UKTJ

Our client, a growing SaaS organisation within the fintech space, is hiring a Customer Success Manager to support and expand its rapidly increasing customer base. This role offers the opportunity to play a key part in shaping Customer Success best practice within a scaling business, while building l

As a Customer Success Manager, you'll drive growth across strategic accounts, lead client onboarding, and ensure delivery excellence. Champion customer success-boost adoption, reduce churn, and improve NPS. Experience in Customer Success or Account Management.

Customer Success Manager - Asset Tracking & Supply Chain Technology. As part of this, the company is building a dedicated Customer Success function to support delivery at scale.

Currently scaling its Customer Success function to enhance customer outcomes and long-term value. Customer Success Manager - InsurTech SaaS. Customer Success role within a fast-paced SaaS environment.

Vickerstock are proud to be working in partnership with a well-established and growing supplier to UK food and drink manufacturers to recruit a Senior Customer Development Manager to drive sustainable commercial growth across a portfolio of B2B customers. Senior Customer Development Manager – B2B.

The Customer Success Manager will be responsible for the management and execution of customer engagement strategies within our client's organisations. The role focuses on enhancing customer satisfaction and retention, and the individual will report to the Head of Customer Success. Track and report o

General Manager (Business Development Manager) – Furnishing Fabrics. Hybrid: 2 days office / 3 days visiting customers & sales team. Looking for a commercially sharp, people-first General Manager to help take this thriving 7-figure business into the 8-figure future it deserves.

We are looking for individuals with experience of using school MIS systems in a Welsh education context for example teachers, exams officers, timetablers, data managers, or local authority officers who are seeking a career change.

A leading technology solutions provider in Birmingham seeks a Client Success Manager to ensure satisfaction and retention of clients by delivering exceptional service. The role involves managing operational success, financial profitability, and maintaining strong client relationships.

Senior Client Success Manager (Maternity Cover - 12 month contract). We are seeking an experienced Senior Client Success Manager for a 12‑month fixed‑term maternity cover contract to work with major travel and brand advertisers in the fast‑paced, online travel‑advertising environment. As a S

Customer Success or Account Management teams. Highlight and share customer success stories that demonstrate the tangible value Novisto brings to their businesses, ensuring these stories are celebrated both externally and internally. Collaborate to Define Success:.

A leading dental software company is looking for a strategic Customer Success advocate to enhance service delivery and engage customers in the United Kingdom. Prior experience in Customer Success and excellent communication skills are essential for success in this impactful position. You will lead b

Manage relationships with customers, representing their interests and actively listening to determine just how the company can help them and cross sell their services. Develop and nurture a high level of solution knowledge, and obtain a thorough understanding of the marketplace, the companys compe

We are looking for an experienced, energetic and positive Customer Success Manager. You will have experience in customer success in a tech/SaaS‑based business. Become the customer advocate in HiBob, collaborating with our Product, Development, Marketing and Sales teams.

The Customer Success Manager is a crucial ambassador for our clients. About the Customer Success Team. The Customer Success team is responsible for onboarding new clients and helping them use our products, so they get maximum value – leading to retention of existing client relationships and revenu

Be a true customer champion, supporting a customer‑centric culture across the function and bringing in new thinking/trends related to customer feedback from outside the organisation. Senior Customer Feedback Manager. This is a brand‑new role in the Group Customer and Marketing function where you

Our success is defined by the success of our customers — we’re looking to bring on mission oriented Customer Success managers, in London, to help our customers successfully embark on their climate journeys. Our Customer Success Managers (CSMs) own the relationship with our customers, helping the

An innovative finance technology firm in Greater London is seeking a Founding Customer Success Manager. You'll work closely with product teams and establish best practices for customer engagement in a fast-paced startup environment. In this role, you'll manage the customer implementation lifecycle,

We're looking for a Customer Success Manager to join our thriving Customer Success team at Board Intelligence. Drive strong product adoption and engagement across all customer touchpoints, maintaining healthy customers through proactive relationship management, regular check-ins, and delivering a co

A tech company specializing in AI is seeking a Customer Success Representative to manage a portfolio of 200+ high-volume SaaS accounts. The role involves ensuring customer engagement, retention, and satisfaction while guiding customers to leverage Ultralytics' tools effectively.

A fast-scaling tech company in Greater London is seeking a Customer Success Manager to oversee customer journeys from onboarding to renewal. The ideal candidate will have over 2 years of experience in customer success or account management and possess excellent communication and organisational skill

An exciting opportunity to join our Customer Success Team at Equinix in our London (or Slough) office, where you can provide best in class support through ensuring customer loyalty of global customers through self-directed engagement with executive level customer management. Develop, maintain and tr

As Vanta’s Customer Success Manager within the Customer Success Advisory, you will be the voice of Vanta, responsible for helping keep our customers moving toward their goals and ultimately being successful and happy. As Vanta’s Customer Success Manager within the Customer Success Advisory (our

A digital marketing company is looking for a Senior Customer Success Manager to enhance customer relationships and drive retention. This role involves developing success strategies, engaging with customers to achieve their goals, and collaborating with internal teams.

Work in tandem with Solutions, AI Deployment Strategists and Technical Support to drive successful customer outcomes and feature adoption of all aspects of the Assembled Platform across the customer lifecycle. Lead strategic initiatives to improve our Customer team processes including projects such

As the Manager, Customer Success, you will lead and develop the Customer Success team supporting the EMEA region. SaaS Customer Success, Account Management, or Implementation, with a record of driving measurable business outcomes. Proficiency with customer success and CRM tools (e.

With continued expansion and new product launches underway, they are strengthening their Customer Success function and hiring a German‑speaking Customer Success Manager to manage a high‑value DACH customer portfolio. Strategic Customer Success: Run QBRs, create success plans, identify expansion

A leading digital customer experience firm in Greater London is searching for a Customer Success Manager to cultivate long-lasting client relationships and ensure high levels of service satisfaction. The ideal candidate will have a Bachelor's degree and experience in customer success roles within di

As a Customer Success Manager, you will oversee customer retention by engaging regularly with both new and existing clients across their entire journey, providing expert guidance and implementing best practices that enhance the customer experience. Minimum 3 years’ experience in customer‑facing

We are looking for a Manager of Customer Success UK, Ireland & France to lead the local teams that work closely with our customers and community, walking them along their journey of building and scaling their DevOps practices, and drive them to stronger adoption of JFrog solutions. To be a Manager o

Government Customer Success Manager. Government Customer Success Manager. A short take‑home task based on a realistic government customer scenario, designed to understand how you think about adoption, value, and long‑cycle customer success.

Our Customer Success Managers will focus on implementing and expanding our offerings within customer accounts, increase customer retention, deliver value-based metrics, and drive customer satisfaction. As a Customer Success Manager, you will have the opportunity to play a crucial part in all stages

Demonstrable experience in a customer success and/or customer success enablement role in enterprise software/SaaS within a global context. Experience designing and implementing successful customer success programs, methodology, and related content and coaching. Customer Success Manager (m/f/d) - Ger

Successful candidates will have over 5 years in Customer Success, strong collaboration skills, and a drive for client success. A leading software company in Greater London is seeking a Customer Success professional to drive product engagement and customer retention. The role is based on-site with a

We are looking for a Customer Success Manager to own a portfolio of customer accounts, operating as a partner and trusted advisor to DoiT customers. Our Customer Success Manager will be an integral part of our global Customer and Product Success team. We are a team of Customer Success professionals

You’ll join Risk Ledger as a Customer Success Manager focused on our predominantly Public Sector customers, across mid‑market to enterprise accounts. Our team and customer base are growing quickly, and you’ll step into a role where you can design and improve our Customer Success approach, not