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Discover your future at Citi Working at Citi is far more than just a job. A career with us means joining a team of more than 230,000 dedicated people from around the globe. At Citi, you'll have the opportunity to grow your career, give back to your community and make a real impact. Job Overview The Wealth Products and Operations Control Testing Team is responsible for the testing of controls that are designed and owned by Citi's Wealth Product and Operations departments. The Citi Wealth business delivers a comprehensive wealth solution to clients across the wealth continuum, with integrated advice and execution, as well as traditional and alternative investments, managed account strategies, world-class research and investment guidance. The Wealth business serves ultra-high-net-worth individuals and family offices through Citi Private Bank, operates in the affluent and high-net-worth customer relationship tiers of Citigold® and Citigold Private Client and offers wealth management in the workplace through Citi Global Wealth at Work. This position reports to the Wealth Products and Operations Control Testing Head within the Citi COO organization's Central Testing Utility; and is an execution-oriented individual contributor position accountable for end-to-end controls monitoring of the Wealth Products and Operations department - i.e., operational controls performance assurance/testing - which includes design, execution, results reporting, and insight sharing related to the above scope of controls monitoring/testing. The Wealth Products and Operations Control Testing Leader is a subject matter expert on overall controls monitoring, with an excellent level of understanding of control testing and who closely follows latest trends in controls testing and adapts them for application within their own job and covered businesses and functions. Excellent communication skills required to negotiate internally, often at a senior level. Developed communication and diplomacy skills are required to guide, influence and convince others, particularly colleagues in other areas and occasional external customers. Accountable for significant controls testing results and advice regarding the controls execution. Necessitates a degree of responsibility over technical strategy. Responsibilities: • Supports the Controls Testing Utility by acting on assessing control design, designing control testing tools, developing control testing procedures, ensure control testing transitions, dispositioning exceptions, and developing insights., • Carries key responsibility for Control Design Assessment (CDA) by executing CDA checklist/procedures for controls and recording results in Citi Risk & Control (CRC)., • Owns significant portions of control testing design activity, which includes writing control testing tool descriptions, and completing control testing and QUEST setup., • Develops control testing procedures in Confluence and is responsible for obtaining necessary signoffs from covered businesses and functions., • Performs a uniquely significant role on training Central Execution team overseas on all designed control testing tools and established control testing procedures., • Has the ultimate decision on controls testing outlier disputes, holds the responsibility to raise concerns through IMPACT Concerns or QUEST Observation Logs based on the Business., • Creates materials for Operational Risk Forums (ORF) and senior meetings as needed and investigates causes for results that are deviating from trends and escalate situations that pose excessive risk(s)., • Develops and drives quality-checking routines to ensure compliance with all relevant policies, operating guides, and owned control testing., • Supports team members on topics ranging from control testing design to performance management and control testing platforms basics., • Helps drive continuous improvements in accuracy, efficiency, timeliness, and quality of MCA control design assessment and controls testing., • Maintains relationships and drives accountability with partners and stakeholders to drive control testing's success in support of the business's strategy., • Appropriately assesses risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards., • Support other relevant work efforts of the department where needed and as directed by their manager. Qualifications:, • Minimum of 6-10 years of experience in operational risk management, compliance, audit, or other control-related functions in the financial services industry., • Subject matter expert on controls design, execution and/or control testing., • Excellent understanding of MCA (Managers Control Assessment) frameworks and processes., • Advanced skills in MS Word, MS Excel, MS PowerPoint, and MS SharePoint., • Effective communication, written and presentation skills., • Strong people and relationship management skills with the ability to influence others and foster a sense of collaboration., • Independent thinker and able to perform a credible challenge of businesses/functions., • Ability to work effectively on virtual teams, including across different geographies and time zones preferred., • Investment securities and/or insurance licenses preferred (e.g., Series 7, 9,10, 24, 63, 53, 55, 66, L&H). Travel Requirement:, • Less than 10%. Education:, • Bachelor's/University degree, Master's degree preferred. Primary Locations:, • Belfast UK ------------------------------------------------------ Job Family Group: Controls Governance & Oversight ------------------------------------------------------ Job Family: Quality Assurance, Monitoring & Testing ------------------------------------------------------ Time Type: Full time ------------------------------------------------------ Most Relevant Skills Analytical Thinking, Assurance Strategy, Communication, Constructive Debate, Controls Assessment, Controls Lifecycle, Policy and Procedure, Risk Remediation, Stakeholder Management.------------------------------------------------------ Other Relevant Skills For complementary skills, please see above and/or contact the recruiter.------------------------------------------------------ Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi . View Citi's EEO Policy Statement and the Know Your Rights poster.

Electrical Contracts Manager - NI Based Projects Your new company M&M Contractors, a leading Belfast-based firm, is seeking an experienced Electrical Contracts Manager to join their senior management team. Renowned for delivering high-quality solutions to a blue-chip client base across Utilities (Power/Telecoms), Civil Engineering, and Infrastructure, M&M has built its reputation on customer focus, technical excellence, and long-standing industry expertise. In this pivotal role, you’ll oversee electrical projects for major clients, including commercial installations and EV infrastructure across Northern Ireland. You’ll be responsible for pricing, managing contracts, and leading a small team of electricians and operatives - with scope to grow and shape the team as the business continues to expand. This role demands strong commercial acumen, with the ability to manage budgets, drive profitability, and maintain high standards of delivery across multiple projects. You’ll be expected to make strategic decisions that support both operational efficiency and client satisfaction. Your new role This is a key leadership position where you’ll oversee electrical projects for major clients, including commercial installations and EV infrastructure across Northern Ireland. You’ll be responsible for pricing, managing contracts, and leading a small team of electricians and operatives, with scope to grow and shape the team as the business continues to expand. • Take full ownership of electrical projects, ensuring they are delivered on time, within scope, and on budget., • Develop project plans, schedules, and budgets, ensuring all financial targets are met., • Liaise with clients, engineers, subcontractors, and stakeholders to define project requirements, including ESB and NIE., • Oversee procurement of materials, ensuring cost-effective and timely delivery., • Monitor and track project progress, addressing any challenges or deviations., • Technical Oversight & Compliance, • Review and approve electrical designs, ensuring adherence to regulations and industry standards., • Conduct site inspections to monitor quality control, safety compliance, and progress., • Identify risks and implement mitigation strategies to ensure project success., • Ensure compliance with the National Electrical Code across NI (NICEIC) and ROI (Safe Electric), and health & safety standards. What you'll need to succeed The ideal candidate will bring strong commercial acumen, with the ability to manage budgets, drive profitability, and make strategic decisions that support both operational efficiency and client satisfaction. Key Requirements: • NVQ/C&G Level 3 in Electrical Installation (or equivalent), • Minimum 5 years’ contract/project management experience within the electrical industry, • Strong IT skills, particularly in MS Excel, • Proven ability to lead and manage teams, • Commercially minded with a track record of delivering profitable projectsWhat you'll get in return This is a rare opportunity to join a multi-award-winning contractor with a secured pipeline of exclusive work. The company is committed to hiring high-calibre professionals who align with their collaborative, driven, and inclusive team culture. • Market-leading basic salary, • Premium healthcare & pension, • Death-in-service cover, • Discretionary bi-annual bonus, • CEF holidays, • Top-of-the-range company vehicle or car allowance, • Regular social events and moreWhat you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. # 4729031

Company Description Skylark Control Ltd provides an automated operational control software platform, empowering renewable site owners and operators to manage and safeguard their workforce more effectively. Through our mobile app, site personnel can complete inductions, check on and off-site, and access work orders, significantly reducing administrative tasks for operational control rooms. With built-in safety features, our platform ensures compliance and mitigates risks, managing over 8GW of assets and facilitating over 800,000 site check-ins to date. Skylark's efficiency has been validated, with customers experiencing reduced call volumes by over 98% and achieving 100% compliance. Following a period of continual growth, we are excited to be recruiting a Strategic Account Manager to join the team. The role is a senior position within the organisation and reports directly to the Chief Business Officer. We're looking for an experienced Account Executive (Enterprise) to play a pivotal role in producing incremental sales revenue within Nitro. In this role, you will actively and consistently attain Skylark's quarterly and annual sales targets. Your ability to prospect and close your own net-new business is imperative to your success and overachievement at Skylark. The role is expected to deliver Skylark's differentiated message to key decision makers, demonstrating how organisations adopting Skylark can reduce risk, enhance compliance and increase efficiency using our SaaS platform. Skylark's Account Executives shall be a trusted adviser to our customers. You will have an assigned client base to cross-sell, upsell, and retain clients across Skylark's existing customer base and target markets. This is an opportunity for an experienced SaaS Sales Professional to join a rapidly expanding global organisation. What You’ll Do: You will leverage our value proposition to position Skylark to our customers for value. We expect that you will: • Develop a strong understanding of customers and serve as a trusted advisor, • Drive existing customer relationships and ensure customers are achieving the full potential of their current investment (leverage customer relationships to expand the usage of Skylark within new teams and departments), • Drive the business forward by expanding revenue within the current customer base, by prospecting and building a pipeline, while building strong personal relationships with existing customers, • Applying time and intelligence to move prospects through Skylark's sales cycle – from prospecting to close, • Navigating political structures and creating and running Action Plans to drive desired outcomes for Skylark and our Customers, • Developing business cases and a clear understanding of the impact on productivity gains for businesses based on how they will adopt Skylark, • Partner cross-functionally within Skylark with our product, service and delivery teams (and with channel partners, as required) to gather data, drive product adoption, and ensure customers leverage the solution to achieve full business value, • Listen to the needs of the market and share with the product and marketing teams What We Are Looking For: • 4-5+ years of target-carrying sales experience (retention/expansion), • Work within your assigned territory to establish and develop a strategy for identifying and closing opportunities directly with key Enterprise accounts and net new prospects across multiple sectors, • Track record of overachieving quota in past roles, • Net-new business “hunter” experience would be an advantage, • Clear understanding of pipeline management to ensure consistent 3X coverage, • Excellent communication, negotiation, and forecasting skills, • Demonstrated ability to find and manage high-level business in an evangelistic sales environment, • Ability to assess business opportunities and read prospective buyers, • Ability to orchestrate the closure of business with an accurate understanding of customer needs, • Ability to include multiple partners and members of the company management team to position the company's products against direct and indirect competitors What We Offer: • A creative and supportive environment that values innovation and autonomy., • Opportunities to work on cutting-edge technology solutions and projects throughout Europe, Asia and new markets., • Room for professional growth and development within a growing company., • Flexibility in work arrangements, including remote options. Some travel to Europe will be required., • Competitive salary and benefits Candidates must be eligible to work in Ireland or currently hold a Stamp 1G/4 Visa to apply. Skylark Control Ltd is an equal opportunity employer who seeks to recruit and appoint the best available person for a job regardless of marital / civil partnership status, sex (including pregnancy), age, religion, belief, race, nationality and ethnic or national origin, colour, sexual orientation or disability. Skylark Control apply all relevant Data Protection laws when processing your Personal Data. If you choose to apply to this opportunity and share your CV or other personal information with Skylark Control Ltd, these details will be held by us in accordance with our privacy policy used by our recruitment team to contact you regarding this or other relevant opportunities at Skylark Control Ltd We are committed to creating an inclusive and supportive work environment. If you require any reasonable adjustments during the application or interview process, please let us know, and we will work with you to meet your needs

About Us: Neueda is a leading provider of technical and professional learning solutions for market leading finance, insurance, and technology organisations. We have an ambitious vision for growth, supporting organisations on the journey to equipping their people with the skills to achieve and sustain transformation. From onboarding new hires to nurturing senior leaders, we’re with you throughout your technology talent pipeline. We help some of the world’s largest companies empower their people with critical work place skills including AI, data science, and change management. Our flexible learning solutions incorporate impactful virtual, in-classroom and blended learning, led by our experienced, hands-on instructors. The result is tailored, outcome-driven learning solutions built by people who know technology, your sector, and your organisation’s needs. As a growing organisation, every person on our team plays a key role. This is more than just a job, it’s an opportunity to make a real impact, take ownership of your work, and grow alongside passionate, driven colleagues. If you’re excited to be part of something purposeful, collaborative, and fast-moving, we’d love to hear from you. Role Overview: The Learning Consultant serves as the organisation's Learning Authority on client engagements, responsible for the design integrity, quality, and effectiveness of learning solutions. Grounded in evidence-based adult learning practice, the role ensures solutions are aligned to client business outcomes and delivered to a consistently high standard — overseeing content quality, governing Associates and SMEs, and managing client relationships strategically. Where associate expertise is utilised, the Learning Consultant provides instructional direction and quality assurance to protect both organisational and client interests. The role also contributes to scoping, pricing, and proposals, bringing learning design expertise to ensure clarity on effort, risk, and feasibility. Key Responsibilities: • Lead Learning Needs Analysis in partnership with the customer success team, identifying business, regulatory, and compliance drivers to translate requirements into clear objectives and measurable outcomes., • Design end-to-end learning architecture, recommending appropriate modalities (e.g. workshops, digital, blended, coaching) and developing journey designs aligned to business impact., • Oversee technical correctness of solutions with support from specific topic SMEs., • Ensure all solutions reflect adult learning principles, evidence-based practice, and incorporate appropriate governance mechanisms where required. (e.g. assessments, knowledge checks, documentation)., • Partner with the Customer Success team to provide learning expertise across client. discussions, proposals, and scope definition, articulating solution value in business and risk terms., • Contribute insight on learning effectiveness, behavioural impact, and outcomes to support client conversations and evaluation., • Work with the Delivery Manager to define design milestones and deliverables, manage risks relating to learning design and regulatory accuracy, and ensure outputs are delivered on time and within agreed scope., • Support change control discussions where design changes affect scope., • Where delivery or content is provided by an associate, the LC advises on SME selection, from a Neueda approved pool., • The LC also provides a structured briefing across objectives, outcomes, audience, and quality standards, and ensure content is accurate, compliant, and instructionally coherent prior to client release., • Applies Neueda learning frameworks and quality standards across all outputs, ensuring consistency in design approach, structure, materials, and participant experience., • Maintains appropriate documentation and version control, supports audit-ready records where required, and drives continuous improvement through feedback analysis, impact measurement and peer review. Qualifications: • Bachelor’s degree (or equivalent experience) in Engineering, Computer Science, Learning & Development, Education, Psychology, Organisational Development, or a related discipline., • 10 + years’ experience in technology learning consultancy or senior engineering in a global enterprise organisation, (client-facing)., • Strong facilitation and workshop design capability across in-person and virtual environments., • Proven ability to translate business problems into clear requirements and measurable outcomes., • Strong stakeholder management skills, with confidence influencing senior leaders., • Comfortable operating in ambiguity, exercising sound judgement to make decisions and adapt approach in real time when situations are unclear or evolving., • Excellent written communication to produce high-quality learning materials and client-ready documentation., • Quality- and standards-driven mindset with strong attention to detail., • Using a data-informed approach to evaluation (feedback, learning data, behavioural indicators, impact measures)., • Comfortable working in a matrixed delivery model with Customer Success, Project Managers, and SMEs/associates. What We Offer: • Competitive salary and benefits package., • Opportunity to work in a rapidly growing company with a dynamic team., • Professional development and career growth opportunities., • A supportive and collaborative work environment. Please note applications close at 5pm on Tuesday 26th May 2026.

Company Description Skylark Control Ltd provides an advanced operational control software platform designed to enhance safety and efficiency for wind farm owners and operators. Through our innovative mobile app, site-based personnel can complete inductions, check-in and out of sites, and receive work orders, significantly reducing the administrative burden on control rooms. Equipped with built-in safety features, our platform ensures risk mitigation and compliance, supporting the management of over 8GW of assets and facilitating more than 800,000 site check-ins. Trusted across the industry, we have demonstrated proven results, including drastically reducing incoming call volumes and ensuring 100% compliance for our customers. Role Description We are seeking a Technical Delivery Manager to lead the end-to-end delivery of customer and partner solutions across the Skylark Control portfolio. This is a customer-facing role where you will own the execution of signed agreements, ensuring that scope, timelines, and quality commitments are met while maintaining strong relationships with customer stakeholders. As the Technical Delivery Manager, you will be the primary point of contact for customers during implementation — coordinating Skylark's internal teams, managing partners, and driving delivery excellence. You will be accountable for turning complex contracts into successful outcomes, building long-term trust and satisfaction with some of the most strategic customers in the region. In parallel, you will become the trusted voice of the customer for internal stakeholders. Responsibilities • Own Contract Delivery: Lead the planning and execution of customer contracts, ensuring all deliverables meet agreed scope, timeline, and quality standards., • Be the Customer’s Delivery Partner: Act as the primary delivery-facing representative of Skylark, building trusted relationships with government, enterprise, and strategic stakeholders., • Translate Agreements into Action: Break down contracts and SOWs into clear project plans, milestones, and execution responsibilities., • Coordinate Cross-Functional Teams: Align engineering, product, AI research, robotics partners, and business units to deliver seamless outcomes., • Manage Risks and Dependencies: Identify issues early, resolve blockers, and ensure proactive communication with both customer and internal stakeholders., • Ensure Adoption and Handover: Oversee onboarding, training, and transition activities to guarantee customers realize the intended value of Analog’s solutions., • Drive Reporting and Transparency: Provide structured status updates and executive-level reporting to customers and Skylark leadership., • Champion Continuous Improvement: Capture lessons learned, refine delivery playbooks, and contribute to improving Analog’s customer engagement model. Qualification • Experience: 5-10 years in technical delivery, engagement, or program management roles with direct customer-facing responsibility.Background in SaaS, digital platforms, or enterprise-scale deployments is strongly preferred., • Customer Orientation:Proven ability to build strong, trust-based relationships with senior customer stakeholders, particularly in government or enterprise contexts., • Delivery Leadership: Demonstrated success in owning end-to-end delivery of large contracts or programs, ensuring on-time and in-scope outcomes., • Technical Fluency: Understanding of modern technology stacks (AI/ML, digital twin platforms, real-time data systems, API architecture) and ability to engage credibly with technical teams., • Execution Discipline: Skilled in project/program planning, scope control, milestone management, and delivery methodologies (Agile, hybrid, or waterfall depending on context)., • Communication Skills: Excellent written and verbal communication, capable of providing clarity and confidence at both executive and operational levels., • Mindset: Customer-first, highly accountable, and comfortable operating in complex, high-stakes environments. What We Offer: • A creative and supportive environment that values innovation and autonomy., • Opportunities to work on cutting-edge technology solutions and projects throughout Europe, Asia and new markets., • Room for professional growth and development within a growing company., • Flexibility in work arrangements, including remote options. Some travel to Europe will be required., • Competitive salary and benefits Candidates must be eligible to work in Ireland or currently hold a Stamp 1G/4 Visa to apply. Skylark Control Ltd is an equal opportunity employer who seeks to recruit and appoint the best available person for a job regardless of marital / civil partnership status, sex (including pregnancy), age, religion, belief, race, nationality and ethnic or national origin, colour, sexual orientation or disability. Skylark Control apply all relevant Data Protection laws when processing your Personal Data. If you choose to apply to this opportunity and share your CV or other personal information with Skylark Control Ltd, these details will be held by us in accordance with our privacy policy used by our recruitment team to contact you regarding this or other relevant opportunities at Skylark Control Ltd We are committed to creating an inclusive and supportive work environment. If you require any reasonable adjustments during the application or interview process, please let us know, and we will work with you to meet your needs

About us: We are one of the top three automotive retailers in the UK, proudly representing 32 manufacturer brands, selling a huge range of new and used vehicles from over 150 dealerships across the UK and Ireland. We believe our people are our greatest asset, and we're committed to recognising the valuable contribution each person makes. That's why we continue to invest in a leading rewards and benefits package designed to support your career, wellbeing, and life outside of work. Charles Hurst Newtownabbey Kia 5 day working week hours: Monday-Thursday 8.15-5pm, Friday 8.30-4. Saturday 9-1pm on a rota basis (1 in 4). OTE up to £46,600, including £40,000 basic per annum + £6,600 bonus potential Rare Opportunity We are looking for an experienced and enthusiastic Master Technician to enhance our growing team, with a focus on advanced diagnostics, technical leadership and right first-time fixes here at Kia Newtownabbey. The position is offered on a full-time basis (Monday to Friday) with alternating Saturday morning working. Here at Charles Hurst, you will be reporting to the accomplished aftersales manager, where you will be given ongoing support to ensure that you have the tools needed to perform at the very best. We can also offer you excellent career progression and training opportunities, including manufacturer-accredited schemes, as well as Hybrid & Electric training to accelerate your career further! Our technicians play a vital role within our Service team by delivering first-class customer service every time. We want you to be part of our success. If you're a qualified Master Technician or an experienced Senior Technician ready to take the next step, we want to hear from you! Responsibilities - Diagnose and resolve the most complex vehicle faults to a high standard - Provide technical expertise and mentoring to other technicians within the workshop - Preparation and quality control of new and used prestige vehicles ready for sale - Support in maintaining the highest levels of workmanship and customer satisfaction Skills and experience required - Minimum of 3-5 years qualified experience, preferably with a premium brand - Exceptional diagnostic skills and advanced mechanical knowledge - Previous experience as a Master Technician or equivalent senior level role - Hold an NVQ Level 3 in Motor Vehicle Repair or similar - Competent in use of diagnostic tools and equipment - Hold a current and clean Full driving licence Core Benefits: Competitive salaries with structured pay scales and progression as you grow within the business Generous annual leave that increases with your length of service Enhanced family leave, including 6 months' full pay for maternity and adoption leave, and 2 weeks' full pay for paternity leave Access to Techscheme for discounted technology purchases with flexible payments Health & Wellbeing: Eyecare vouchers to help cover vision care needs Smart Health - 24/7 access to GP services to support your mental and physical wellbeing Dental insurance for everyday dental care and unexpected treatments Optional critical illness cover for peace of mind during life's most challenging moments Financial Wellbeing: MyView PayNow - access a portion of your pay as you earn, with features to stream, save, and track your money through a user-friendly app Free will writing services to help plan for the future Flexible life assurance options and partner life assurance for added protection Leisure & Lifestyle: Discounted gym memberships to support an active lifestyle Travel insurance to help you explore with confidence Access to home and technology vouchers bYond card and a wide range of exclusive retail and lifestyle discounts We strongly believe in nurturing and providing our people with specific manufacturer brand and management training to enhance career development opportunities. We have a great bunch of people, and we like to celebrate and encourage success at all levels. Lookers and Charles Hurst are an equal opportunities employer. We are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential. If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check. For roles that require you to drive, a driving licence check will also be carried out. Please note, all offers of employment are made subject to a 6 month probation period commencing from your start date. We take our data protection responsibilities very seriously and are committed to upholding and respecting your privacy rights. Information about how we will process your data including the types of data we collect, the purposes for which we use it, who we may share it with and how long we keep it are set out in our privacy notice. It also includes information about your individual privacy rights. Please make sure you read our Privacy Notice so that you understand how we may collect and use your data. Create a Job Alert Interested in building your career at Charles Hurst? Get future opportunities sent straight to your email. Create alert To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process click the Continue to Application below. TLNT1_NI

Overview We’re Enterprise Mobility. A family-owned, global mobility leader with a $39 billion turnover, nearly 90,000 team members, and operations in 95 countries. Led by CEO Chrissy Taylor, the third generation of the Taylor family, we’re built on a legacy that gives us the stability to focus on the long-term success of our people, our customers and our business. Join us, and as a three-time TargetJobs Graduate Employer of the Year and a The Times Top 100 Graduate Employer, we’ll give you the freedom to explore your potential – and the support to shape your own career journey. Ready to make your move? Why join the Graduate Management Training Programme? As a Graduate Management Trainee, you'll have the freedom and support to explore your leadership potential - and the opportunity to become a branch manager in one of our retail operations in as little as two years. In fact, most of our senior leaders began their careers in this very role - including our current CEO. From day one, we’ll invest in you. You’ll be in a supportive environment where you’ll take on real responsibilities and gain invaluable hands-on experience in customer service, sales, marketing, finance, operations, and more. We work hard and reward hard work Your work will be recognised with performance-based incentives and opportunities for continued promotion. Our unique promote-from-within ...

Senior Customer Success Executive/Customer Success Executive Affinity Partnerships The Role Working in the Affinity Partnerships team, the Customer Success Executive (CSE) will report to the Customer Success Manager. Provide accurate and timely reporting to partners and the Customer Success Manager,

Senior Customer Success/Customer Success Executive – Affinity Partnerships. Working in the Affinity Partnerships team, the Customer Success Executive (CSE) will report to the Customer Success Manager. Provide accurate and timely reporting to partners and the Customer Success Manager, highlighting

Behavox is looking for a Customer Success Manager in Belfast to enhance client relationships and drive revenue growth.

Senior Major Incident Manager Office based - Belfast new command hub (with on-call requirements) Permanent As part of our investment in technology operations, were establishing the Command Hub in Belfast to strengthen how we coordinate, govern and continuously improve incident response. Were looking for a highly experienced Senior Major Incident Manager to lead a team responsible for maintaining a robust, efficient and well governed 24x7 incident management capability, ensuring effective coordination when incidents occur and driving continuous improvement across the organisation. You will act as an escalation point for complex or time-critical major incidents, support team members during high-severity events, and ensure service delivery meets expectations. Successful candidates must be eligible for SC clearance. What Youll Be Doing Leading and supporting the Major Incident Management team. Ensuring all incidents progress through to resolution within SLAs. Managing escalations when required. Delivering executive summaries during P1 incidents. Producing weekly and monthly MI reporting. Updating and maintaining process documentation. Driving continuous improvement across the MIM function. Providing leadership, mentoring, and coaching. Collaborating with cross-functional teams. Escalating issues to the Head of Major Incident Management. Managing team performance and reporting quality. Identifying future skills requirements. Expanding knowledge across Capita services. Essential Skills & Experience Significant experience managing major incidents in complex environments. Competent in delivering executive summaries during P1 incidents. Strong background in ITIL-aligned Incident Management. Experience supporting both public-sector and private-sector clients. Knowledge of ITSM tools. Experience with Microsoft 365 including SharePoint and Teams. Understanding of incident and problem management interaction. ITIL awareness. You Will Also Have Strong documentation and communication skills. Ability to stay calm and make decisions under pressure. Strong leadership and people-management. Excellent stakeholder engagement. Analytical problem-solving skills. Continuous-improvement mindset. How This Role Demonstrates Capitas Values Customer First Always Ensuring timely resolution of incidents within SLA. Providing clear executive summaries during P1s. Improving processes impacting customer outcomes. Fearless Innovation Driving continuous improvement. Enhancing process documentation. Achieve Together Leading, mentoring, and coaching the team. Collaborating with other business teams. Supporting colleagues during high-pressure incidents. Everyone is Valued Managing performance with fairness and transparency. Supporting knowledge sharing and development. Creating a supportive environment during critical incidents. Join Capita Where Innovation Meets Opportunity Capita is a dynamic leader in consulting and digital services, helping some of the UKs most recognized organisations transform and thrive. We use cutting-edge technology and fearless innovation to create smarter, more efficient solutions that make a real difference. Our work spans diverse sectorsgovernment, healthcare, education, and financeoffering you the chance to contribute to projects that impact millions of lives. At Capita, youll be part of a collaborative, forward-thinking team that values creativity, growth, and inclusion. Were committed to your development and success, providing opportunities to learn, progress, and shape better outcomes for customers and communities. Whats in it for you? ?? Office based Belfast ?? Competitive Salary - on call allowance ?? 23 days holiday , rising to 27 (pro rata) plus the option to buy more after qualifying period ?? Paid volunteering day with a charity of your choice ?? Generous family leave policies including 15 weeks fully paid maternity, adoption, and shared parental leave ????? Cycle2Work scheme , pension, life assurance, and more ?? Customer first, always?????? Fearless innovation?? Achieve together??? Everyone is valued TPBN1_UKTJ

As a Service Desk Team Manager, you'll lead and develop a team of Education-focused service desk analysts supporting teachers across Northern Ireland, working on a hybrid basis from Hillview House, Belfast. You'll be accountable for service performance, team capability, and continuous improvement, working closely with stakeholders to ensure operational excellence. What you'll be doing Lead, manage and mentor the Service Centre team within Operations Goal setting, skill enhancement and coordination of performance review activities for Service Centre employees Investigate and resolve any issues resulting from substandard performance. Ensure company policies and procedures are followed by all team members Develop programs to improve technical and customer service skills across the operation Address customer enquiries resolve issues and feedback proactively. Maintain positive relationships with all stakeholders to ensure Service Centre effectiveness. Ensure all employees are adequately trained to meet service objectives. What we're looking for Prior IT team management experience Great excel skills and ability to pull out meaningful data from numerous locations to create quality reports and presentations. ITIL Qualified Preferred Demonstrate you can work in in a complex, highly outsourced environment with complex infrastructure Experienced in dealing with Senior Leaders and Customer Stakeholders People Management/ leadership Experience and team working Strong planning, organisational and prioritisation skills Experience in management of operational and technical staff, including recruitment, development, training and motivating staff, dealing with disciplinaries. Experience tackling complex problem-solving working with cross functional teams Location & working pattern Based in Hillview House, Belfast, leading a team of 16 analysts This is an on-site leadership role-candidates should be comfortable being in the office when required Service operates Monday-Friday, 8am-5pm, with some flexibility within those Occasional paid on-call duty is expected (around 1 weekend in 4). Join Capita - Where Innovation Meets Opportunity Capita is a dynamic leader in consulting and digital services, helping some of the UK's most recognised organisations transform and thrive. We use cutting-edge technology and fearless innovation to create smarter, more efficient solutions that make a real difference. Our work spans diverse sectors - government, healthcare, education, and finance - offering you the chance to contribute to projects that impact millions of lives. At Capita, you'll be part of a collaborative, forward-thinking team that values creativity, growth, and inclusion. We're committed to your development and success, providing opportunities to learn, progress, and shape better outcomes for customers and communities. If you're ready to make an impact and grow your career, Capita is the place for you. Check out our website What's in it for you? 23 days' holiday (rising to 27) with the opportunity to buy extra leave company matched pension, life assurance, 15 weeks' fully paid maternity, adoption and shared parental leave, paternity pay of two weeks...and plenty more volunteering for our charity partners or a cause of your choice - opportunity to take a paid day out of the office access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform opportunity to gain additional qualifications through our Learning Academy or apprenticeships to help develop your career Unlock Your Potential with Capita At Capita, your career can take you wherever your ambition leads. You'll become part of a diverse network of talented, forward-thinking professionals working across a wide range of disciplines and sectors. We're committed to your growth - offering endless opportunities to expand your skills, explore new paths, and advance your career. Join us and discover a career with purpose. #CareersWithPurpose Customer first, always ‍ Fearless innovation ? Achieve together Everyone is valued What we hope you'll do next: Choose 'Apply now' to fill out our short application, so that we can find out more about you. We're an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We're committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you'd like to discuss other changes or support you might need going forward, please email and we'll get back to you. For more information about equal opportunities and process adjustments, please visit the Capita Careers website. TPBN1_UKTJ

The Role We’re looking for someone who is fantastic at building relationships, understands the construction, decorating and wood finishing sectors, and is ready for the opportunity to champion the product ranges of a leading abrasives brand across both Northern Ireland and The Republic of Ireland. This is your opportunity to join our Client, a global leader in innovative sanding and surface finishing solutions. What sort of person might apply? Someone with existing wood finishing or decoration product sales experience. Somone that is looking for their first sales role after gathering experience as a tradesperson using surface finishing and abrasive products previously in either sector. Why Join Our Client? Be part of a respected global brand known for innovation and quality. Comprehensive training and development opportunities. A role where your success is rewarded — including attractive bonus potential. Work with an energetic, supportive team that values collaboration and ambition. What You’ll Be Doing You’ll be showcasing cutting-edge products and delivering exceptional value to customers. Your main duties will include: Develop existing and prospective new business Develop Regional relationships Networking. Actively develop & extend our clients product range into customer. Present, demonstrate and sell our clients abrasive sanding systems Attend and Exhibitions and trade shows Regularly visit and maintain and develop national account customers at regional level Take part in our clients training programmes Ensure CRM is maintained Achieve sales and project targets to attract bonuses Have regular communication with Business Sector Manager UK What You Bring We’re looking for someone who combines sales skill, sector knowledge, and a willingness to continuously learn. Essential Competencies Knowledge of the UK Wood Finishing, or Construction & Decoration sector Microsoft Office skills – Excel, PowerPoint, Outlook, Word Ability to work from home when not in the field Preferred Experience Proven sales experience with: Multi-site organisations / Procurement managers / Delivering presentations / Strong IT and administration skills. The role requires the employee to be physically capable of: driving between 30-40,000 miles p.a. Staying away 1 to 2 nights per week on a regional & national basis Ability to present to a senior management level Lifting heavy items in and out of company vehicles Manning trade and exhibition stands for consecutive days Handling and demonstrating power tools, abrasives and polishes * Walking around customer / end-user premises and sites If you’re passionate about building relationships, growing a region, and representing a trusted industry leader, we want to hear from you

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