Senior customer success manager jobs in HoddesdonCreate job alerts

Job DescriptionJoin Our Team as a Branch Manager at William H Brown, Connells GroupAt William H Brown, part of the Connells Group, we are proud to be the Home of Opportunity. Many of our senior leaders began their careers in branch roles, and we actively invest in continuous development, clear progression, and long-term careers. This Branch Manager role in Hertford is a key leadership opportunity within one of the UK’s most successful estate agency groups.Your Role:As Branch Manager, you will have full responsibility for the performance and growth of our Hertford residential sales team. You will lead from the front by motivating, coaching and developing a high-performing team, driving results and delivering outstanding customer experiences.You will take an active role in valuing and listing properties, building strong local relationships and embedding a culture of professionalism, progression and success. This is a hands-on leadership role with clear career pathways and long-term opportunities.What We’re Looking For: • Proven experience in a leadership or management role within estate agency, • A strong people leader with a passion for coaching and development, • A track record of achieving and exceeding sales targets, • Customer-focused, resilient, organised and commercially minded, • Confident communicator with strong written and verbal skills, • Numerate, detail-focused and results-driven, • Full UK driving licenceWhat We Offer:, • OTE of £65k with uncapped commission, • Clear, structured and supported career progression, • Industry-leading training and continuous professional development, • Opportunities to compete for Top Achievers and leadership awards, • Company car or car allowance, • A comprehensive benefits package, • A long-term career with the UK’s leading property services groupWhy Join Us:At Connells Group, we do not just talk about progression; we deliver it. We are incredibly proud of the number of colleagues who have developed their careers with us. You will join a supportive, high-performance environment where ambition is encouraged, success is recognised, and development is continuous.Ready to Take the Next Step?Apply now and take the next step in your estate agency career with Connells Group, the Home of Opportunity.Our Commitment to Inclusion:Connells Group UK is an equal opportunities employer. We are committed to creating an inclusive and authentic workplace and welcome applications from all backgrounds.Do not meet every requirement? Research shows that women and people from underrepresented groups are less likely to apply unless they meet every criterion. If this opportunity excites you, we encourage you to apply. You could be the ideal candidate for this role or another opportunity within Connells Group.EA07691

Overview We’re Enterprise Mobility. A family-owned, global mobility leader with a $39 billion turnover, nearly 90,000 team members, and operations in 95 countries. Led by CEO Chrissy Taylor, the third generation of the Taylor family, we’re built on a legacy that gives us the stability to focus on the long-term success of our people, our customers and our business. Join us, and as a three-time TargetJobs Graduate Employer of the Year and a The Times Top 100 Graduate Employer, we’ll give you the freedom to explore your potential – and the support to shape your own career journey. Ready to make your move? Why join the Graduate Management Training Programme? As a Graduate Management Trainee, you'll have the freedom and support to explore your leadership potential - and the opportunity to become a branch manager in one of our retail operations in as little as two years. In fact, most of our senior leaders began their careers in this very role - including our current CEO. From day one, we’ll invest in you. You’ll be in a supportive environment where you’ll take on real responsibilities and gain invaluable hands-on experience in customer service, sales, marketing, finance, operations, and more. We work hard and reward hard work Your work will be recognised with performance-based incentives and opportunities for continued promotion. Our unique promote-from-within culture means you can keep your career moving forward without having to change organisations. Award-winning training and development Whether you’re building on existing strengths or developing new ones, your growth is our priority. Through classroom learning, on-the-job training, and mentorship, you’ll have the tools and support to take the next step – and the one after that. Our doors are open As a Graduate Management Trainee, your experience at Enterprise Mobility will be as unique as you because you shape who we are as much as we shape your skills, path and potential. We pride ourselves on opening our doors to a variety of voices, giving way to an experience that’s both inclusive and that inspires diversity of thought. Responsibilities From your very first day, you’ll be trusted with real responsibility and exposed to all areas of our business. You’ll develop skills in: Customer Service: deliver exceptional experiences by confidently handling reservations, resolving enquiries, and building rapport with a diverse range of customers. Sales and Marketing: connect with local business partners, grow your network and develop lasting relationships. Financial Control and Profitability: understand the financial mechanics of a successful business, including cost control and interpreting profit and loss statements. Operations and Logistics: learn how to manage a fleet, plan strategically, and drive performance. Leadership and Development: take the lead in mentoring, training, and developing your own team - with the opportunity to manage and promote others as you grow. Qualifications • A Bachelor’s degree is preferred; however, professional experience can be substituted if applicable., • You must have a full manual UK or EU driving licence, but we do make accommodations for applicants who don’t drive due to a disability., • No drug or alcohol related offence on driving record within the last five years is permitted. Additional Information • Regardless of your socio-economic background, university attended, subject studied, and degree attained, we will always look at how you perform against our competencies and will judge you on that alone., • In accordance with current government guidelines, we are unable to offer sponsorship for this role as the role does not appear on the Home Office list of RQF Level 6 roles approved for sponsorship under the Skilled Worker system., • Please let us know about any accommodations you may need to participate in our recruitment process., • Please limit your application to only one job posting based on where you live and/or plan to work. Applying to multiple locations will delay your application being processed., • This job posting is for applications within the following location(s): Harlow / Bishop's Stortford / Stansted

GROUP PROCUREMENT MANAGER • TPG • Circa £50,000 + Car allowance, aligned to experience • National (with travel as required) ROLE OVERVIEW We need a Group Procurement Manager to take ownership of our national supplier strategy and build something that works: a rationalised, trusted, well-governed supplier network that our property management teams can rely on every day. This is a new role leading an established contracts team. You will inherit a supplier base that spans multiple brands and regions, and your job is to cleanse, align and strengthen it, improving service quality, commercial value and compliance across the board. You will set the direction, lead the team and work closely with operational stakeholders to make procurement a genuine enabler of better outcomes for customers. ROLE EXPECTATIONS This is a senior, hands on role with genuine scope to shape how procurement works across the Group. You will be expected to assess the current supplier landscape with clear eyes, identify what needs to change and lead a structured programme to fix it, reducing duplication, closing gaps and raising performance standards. You will manage a small contracts team, set clear standards and ensure that contract administration, renewals and tender activity are delivered with consistency and governance. You will need to hold your own commercially with suppliers, influence internal stakeholders across multiple brands and translate operational needs into effective procurement strategies. WHAT SUCCESS LOOKS LIKE You will be successful in this role if: • The supplier base is rationalised, compliant and trusted by operational teams, • Contract renewals and tender activity are delivered on time, every time, • Supplier SLA and KPI performance measurably improves, • Commercial savings and value improvements are demonstrated, • The contracts team operates with clear accountability and high standards, • Property and customer support teams can confidently rely on the approved supplier network HOW YOU’LL SPEND MOST OF YOUR TIME Most weeks, you will be: • Developing and implementing the Group-wide procurement strategy, • Leading supplier rationalisation, performance improvement and alignment programmes, • Overseeing contract renewals, tender processes and contract administration across all brands, • Negotiating with suppliers to secure strong commercial terms and quality outcomes, • Managing and developing the contracts team, • Defining and monitoring supplier KPIs, SLAs and service review mechanisms, • Ensuring all suppliers meet health and safety, compliance and accreditation requirements, • Partnering with property management, operations, finance, risk and regional teams You will be nationally based with travel as required across the Group’s brands and regions. WHO THIS ROLE IS FOR This role suits someone who: • Has significant senior procurement experience in property services, facilities management, housing, residential block management, construction, maintenance or a related sector, • Has led supplier rationalisation and procurement transformation programmes, • Is confident negotiating complex commercial agreements and managing strategic supplier relationships, • Can lead, develop and get the best out of a small team, • Understands how to balance cost, quality, compliance and customer outcomes, • Is comfortable driving change across a structure of independently operating brands EXPERIENCE THAT HELPS • Experience managing multi-site, multi-brand or geographically dispersed supplier environments, • Track record of leading tendering activity, contract renewals and contract administration, • Experience implementing governance, compliance and supplier assurance processes, • Good understanding of property maintenance, repairs, compliance services and contractor management, • Knowledge of health and safety, supplier accreditation and third-party risk management, • Experience working with operational stakeholders in service-led environments WHAT WE OFFER • Competitive salary, aligned to experience, • Company car or car allowance for field-based roles, • 24 days holiday plus bank holidays, with additional Christmas closure, • Pension scheme, • Vitality private healthcare, • Perkbox membership with discounts across retail, travel and entertainment, • Fully funded training and professional development, including paid study leave, • Employee referral scheme, • Annual salary review, • Free eye tests and Cycle to Work scheme, • Long service award, • Support for Army Reserve training ABOUT TRINITY ESTATES Trinity Estates is a leading residential property management company and the flagship brand within the wider Trinity Property Group. Managing a diverse portfolio across the UK, the business supports developments ranging from modern city apartments to large-scale residential estates. Trinity Estates combines strong operational structure with a people-focused approach, delivering a consistent and professional service at scale. For employees, this means access to larger and more varied portfolios, clear processes, strong internal support and genuine opportunities for progression within a growing organisation. As part of a wider group, Trinity Estates offers both stability and career development, making it an ideal environment for those looking to build and progress their career in property management. HOW WE HIRE • Initial conversation with our talent team, • Interview focused on experience, judgement and approach We aim to complete the process within two to three weeks and communicate clearly throughout. INTERESTED? Apply with your CV. All applicants must be eligible to live and work in the UK. Documentary evidence of eligibility will be required.

This is a superb opportunity to join the UK’s leading home improvement business as one of our Sales Managers. We are seeking an experienced sales professional or sales manager who is now looking to stretch their business development and management potential to the next level. With flexibility of hybrid working, you will be supported to achieve impressive and realistic OTE’s with qualified appointments, with industry leading training, ongoing coaching and development from local senior management to make you and your team a success. This is us! Anglian Home Improvements, the UK’s leading home improvement business, proud of our craftsmanship and service, which has kept customers coming back time and time again for nearly 60 years. All our products are made in Britain to the highest industry standards. The quality products and excellent customer service are only made possible by having great people representing us – and we are seeking a Sales Manager to lead our local team. What you’ll be doing Leading, managing and motivating a team of self-employed Sales Executives, you’ll be proud of them and confident in developing your team using your existing and growing sales abilities. Driving recruitment activity of self-employed Sales Representatives to complement your existing team, and recruitment of Marketing Agents and Area Marketing Leaders to your set targets. Responsibility for providing appropriate training, coaching and development of your self-employed sales team to Company standards and policies. Encourage the Sales Team to generate own leads though approved methods whilst managing leads from internal sources. Ensure that the Sales Team present the approved Finance presentation, in accordance with FCA regulations, and our internal policies and procedures to every potential customer. Work closely with the Regional Sales Manager to deliver on the business plan, ensuring sales targets are achieved in accordance with product specifications, pricing structures and profit margins, maximising the conversion of all leads to achieve set targets. Preparation and presentation of regular sales reports. What we’re looking for Successful proven experience as a Sales Representative or Sales Manager who has consistently exceeded targets in sales and marketing. Ideally experienced within Home Improvements (or similar!) . Ideally, experience of recruiting self-employed Sales Professionals. Highly motivated, with the natural ability to motivate & guide people to achieve targets. Meet strict deadlines in a targeted sales environment. Excellent negotiation skills. Experience of remote meetings/sales appointments, although not essential. Have a proactive approach and results driven. Flexible towards varied workloads and working hours . Able to provide a consistently high level of customer service. Committed to continuous personal development through internal resources and own initiatives. A driver with a full UK driving licence and your own car. What We Offer This is truly a career where your hard work pays off – the more you put in, the more you get out! With OTE potential between £50,000 - £100,000 pa, plus the opportunity to benefit from additional incentives. You’ll receive industry-leading training within your role to help you reach your full sales management potential. Competitive salary Basic with OTE between £50k - 100k Uncapped performance-related earnings Hybrid working arrangements Minimum 31 days holiday increasing with service Pension High street discounts employee scheme Employee Product Purchase Discount Scheme Apply today! Our Company is committed to monitoring & aligning its Policies with up-to-date Government guidance on reducing the spread of respiratory infections in the workplace. Through the Company’s value of “Succeed Together” we are committed to Equality, Diversity and Inclusion. We recruit the ‘best person for the job’ regardless of any protected characteristics as defined by the Equality Act 2010 creating an inclusive working environment and culture for our employees

Nutanix Customer Success Manager - Nutanix, HCI, DC - Hybrid - £45,000 - £50,000 plus £5K bonus. Opportunity to join an epic business as a Nutanix Customer Success Managerwithin a key team where you will work with many different parts of the team to assist clients in maximising their use of Nutan

Senior Customer Success Manager - Enterprise - £55-60k + 10-15% + Stock. Customer Success Manager - Enterprise. Our client, a rapidly expanding international organisation, is seeking Customer Success Managers to take ownership of a diverse portfolio of enterprise accounts.

AI-first platform with an incredibly strong product and global customer base. We’re hiring a commercially driven Channel Partner Manager to help grow and scale a North American partner ecosystem within a fast-moving SaaS environment. You’ll work closely with senior leadership, including the CEO,

You'll sit where commercial, operations and customer success meet - the kind of role where you'll learn how a start-up actually gets built and have a real hand in scaling it.

B2B customer success, account management, customer operations, or partner operations experience. In practice, expect roughly a 60/40 split: about 60% customer and channel success, and 40% product operations and project management support. The right person is relationship-oriented, highly organized,

As the business continues to grow, they are now looking to hire a Customer Success Manager to support customer activation, retention and commercial growth across a high-volume book of business. Customer Success Manager – Mid-Market & SME Growth. B2B SaaS experience in a customer-facing role, such

I’m working on a great new UK Customer Success Manager role at with a leading retail media AdTech platform. Customer Success Manager EMEA with:-. You’ll guide customers through every stage of their journey—from onboarding to optimisation and expansion—ensuring they get maximum value from the

Senior Enterprise Customer Success Manager. Customer Success, Account Management or a customer-facing commercial role. We're partnering with a high-growth international SaaS organisation seeking an experienced Enterprise Customer Success Manager to join its expanding global team.

The Enterprise Customer Success Manager is responsible for driving customer retention, adoption, and commercial growth through strong relationship management, strategic engagement, and cross-functional collaboration. Proactively identify opportunities to improve Customer Success processes, tools, an

The business is looking for a senior, commercially minded Customer Success professional to become their first dedicated Customer Success hire in Europe supporting enterprise retail partners across the region. Enterprise Customer Success Manager. Customer Success, Strategic Account Management or Ente

The role sits at the intersection of Customer Success, Sales, and Technical Support, requiring someone who is equally comfortable building senior stakeholder relationships as they are engaging in semi-technical conversations around enterprise backup and data protection environments. Customer Success

An exciting opportunity for a Customer Success Manager to work with innovative, high-growth businesses, supporting them through their commercial and technical journey and helping them unlock their full potential. Experience in customer success, account management, or client-facing roles. Develop cle

United Cerebral Palsy of Georgia is looking for a Customer Success Manager to lead a team in Sheffield City Centre. This full-time hybrid role emphasizes customer satisfaction and commercial growth. You will manage a high-performing team, ensure exceptional support for customers, and implement strat

We are now looking for a Customer Success Manager to join our growing Building Owners team in London. The success of our customers is the reason for our global leadership in BIM innovation and development. Assist new customers in implementation and training of our products related to construction pr

We’re looking for a Senior Customer Success Executive to build strategic, long‑term customer partnerships and drive measurable business outcomes using an AI‑first approach. You will own customer success end‑to‑end, helping customers unlock ROI, influence strategic decisions, and embed our

A Customer Success Manager is the single accountable owner for each customer, bringing together Kroll’s MDR and Retainer capabilities into one coordinated customer experience, aligned to the customer’s risk priorities and business goals, delivering clear, tangible outcomes across the CDR portfol

Screening with VP Sales & Success or Head of Customer Success, Case Study with VP Sales & Success & Head of Customer Success, Final Round with CEO. We’re hiring an Enterprise Customer Success Manager to own the relationship with our most strategic customers. We care that you’ve navigated multi��

Proven success managing and growing strategic accounts in Customer Success, Account Management, or an equivalent customer‑facing role. Government Customer Success Manager - EMEA - London. Contribute to the ongoing refinement of Elliptic’s government customer‑success strategy, sharing lessons l

The Principal Customer Success Manager (CSM) plays a mission-critical role in empowering Seeq's most strategic customers to transform how they work and realize the full value of their investment in Seeq. Our focus within Customer Success is to retain and grow, delight, and deliver measurable value a

Kpler is looking for a skilled Customer Success Manager in Greater London to foster relationships with financial clients across EMEA.

NICE is seeking a professional within the Value Realisation Services team in the UK to ensure customers fully realise the value of Evidencentral. You will serve as the primary contact for customer journeys, driving adoption and roll-out, while building strong relationships and engaging in continuous

Dataminr UK is looking for a Customer Success Manager who will be the platform expert and ensure value optimization for a diverse accounts portfolio. The ideal candidate has 6-8 years of experience in enterprise SaaS customer success, is fluent in French, and possesses strong commercial acumen. In t

As a Customer Success Manager, your role is to ensure our clients maximize the power of our AI-first, tech-driven platform to protect their brand, engage with audiences in real time, and scale their social strategy efficiently. Feedback Loop: Act as the voice of the customer within the company, rela

As a Manager of Customer Success at Moveworks, you will lead a team of Customer Success Managers focused on building meaningful customer relationships, driving measurable value realization, and positioning Moveworks the AI Employee Front Door for every customer in your portfolio. Customer Success, A

Senior Manager Customer Experience Strategy. You will lead the Customer Experience Strategy team, focusing on customers, collaboration, inclusion, and wellbeing. Ability to balance customer, commercial, colleague, and control considerations in strategy development and delivery.

Chapman Tate Associates is seeking a Customer Success Manager to join their team in Greater London. Ideal candidates will have experience in customer success roles, excellent communication skills, and a customer-centric mindset. This role involves building strong client relationships, driving platfo

You know how to curate plans for customers that drive successful deployment, user adoption as well as being able to demonstrate in a tangible way to your customer portfolio ongoing health, the ROI value they are achieving by using Board and be a trusted advisor to them. Board is looking for a dynami

A few years of experience in account management or a similar role (Customer Success Manager/Account Executive/Key Account Manager), preferably within SaaS. As a Customer Success Manager, your vital task is to create and further develop strong client relationships. Our Customer Success team currently

Harrison Scott Associates is seeking a dedicated Customer Account Manager in Greater London to oversee customer accounts with an emphasis on exceptional service. The role requires experience in the print or packaging industry, strong organizational skills, and the ability to respond to customer inqu

Anthropic is looking for a Customer Success Manager in EMEA to support Beneficial Deployments initiatives. The ideal candidate will have over 5 years of experience in customer-facing roles and a strong understanding of AI/ML concepts. The role requires a passion for social impact and a collaborative

HUMAN is seeking a Technical Account Manager in Greater London to ensure customer satisfaction and manage the customer lifecycle. The ideal candidate will have 5-7 years of B2B enterprise customer-facing experience, strong technical aptitude, and organizational skills. Responsibilities include expan

You will build the Customer Success function from scratch for a high-growth startup. Customer Success with at least 2 years in a leadership or team lead capacity within a B2B SaaS environment. This is a job that Jill, our AI Recruiter, is recruiting for on behalf of one of our customers.

We’re looking for an experienced Senior Manager of Customer Success to lead and scale our UKI team. Reporting to the Director, Customer Success EMEA, you’ll define regional strategy, lead a high‑performing team of CSMs, and drive alignment across functions to deliver world‑class customer out

Due to the sustained growth and expansion of the business, DSW are now looking to welcome a field‑based customer account manager, the successful applicant will be exclusively managing existing customer accounts and will also have the ability to convert warm leads passed on by the sales and marketi

Account Manager, Customer Success Manager, Digital Lead, BIM Manager, BIM Coordinator, Project Manager, Project Engineer, Quality Manager). Reporting to the Senior Manager of Forma Customer Success, you will build lasting and meaningful relationships with some of the largest AECO organisations in th

Centaur Labs is looking for a Customer Success Manager to become a strategic partner to our most important customers in the United Kingdom. This role offers a dynamic work environment focused on customer success. You will guide customers in adopting the Salesforce platform, ensuring operational exce

ENSEK is seeking a Customer Success Manager responsible for enhancing customer retention and value within enterprise accounts. The desired candidate will guide customers through product features, conduct training sessions, develop success plans, and advocate for user needs while collaborating across

Customer Success Manager, Enterprise page is loaded## Customer Success Manager, Enterpriseremote type: Remotelocations: London, GBR: Norfolk, GBRtime type: Full timeposted on: Vandaag geplaatstjob requisition id: REQ500185JLL empowers you to shape a brighter way. Implementation Leade

Customer Success Specialist to support its SMB customers in London. Ideal candidates will have 2-4 years of experience in Customer Success or Operations, a customer-centric mindset, and strong problem-solving skills. Key responsibilities include managing a portfolio of customers, delivering training

As a Strategic Customer Success Manager, you will own the success of Signifyd’s most complex and strategic accounts in the EMEA region. The Strategic Customer Success team is responsible for driving success, net revenue retention, and expansion within our largest customer portfolio. You will repor

Clarivate Analytics is seeking an experienced Customer Success Manager to join our global Customer Success team. This full-time role involves working closely with customers to ensure they derive maximum value from our library software solutions. Responsibilities include delivering exceptional custom

As a Customer Success Manager at Secure Code Warrior, you'll transform customers from ordinary to extraordinary by delivering personalised success journeys that drive maximum engagement, platform adoption, and best-in-class cybersecurity practices. Build and maintain multi-level relationships within

Smart DCC is seeking a Senior Customer Success / Service Manager based in London or Manchester with a hybrid work model. This role requires seasoned expertise in customer success or service management, aiming to drive better outcomes and influence major customers while shaping the energy sector's fu

B2B SaaS Customer Success Manager or Account Manager role. Customer Success Manager for the UK & EMEA. Owning a subset of renewals, reviewing risk and approach with the Director of Customer Success.