Senior customer success manager jobs in St AlbansCrear alertas

Senior Technical Engineering Manager / Technical Director A leading developer and operator of advanced, AI-focused data centres is expanding its technical operations function and seeking a Senior Technical Engineering Manager to play a key role in the leadership of its Data Centre estate. With a hyperscale-inspired, industrial-scale platform, the business provides cutting-edge, sustainable and highly secure environments for some of the world’s most demanding compute requirements. The Operations function owns the 24/7 live environment, ensuring the resilience of all critical infrastructure — from power and cooling to fire systems, cabling, maintenance, compliance and capacity planning. Working closely with every function, the team drives reliability, governance, customer confidence and 100% uptime. We’re now looking for a senior technical leader to help shape the next phase of operational excellence. The Role As Senior Technical Engineering Manager, you will be the principal technical authority for all mechanical and electrical systems across the data centre estate. Supporting the Operations Director, you will provide leadership, governance and strategic direction across Data Centre Operations and the Integrated Facilities Management (IFM) partner. This role will see you: • Safeguard the resilience, reliability and efficiency of critical infrastructure supporting 24/7/365 operations, • Provide strong technical leadership across multi-disciplinary teams, driving capability, performance and continuous improvement, • Partner with the outsourced engineering provider to deliver best-in-class uptime and engineering standards, • Oversee capital and operational budgets, ensuring value, lifecycle planning and cost optimisation, • Help shape the operational strategy across multiple facilities, aligned with future growth and industry best practice, • Lead operational reporting, SLA/KPI performance, metrics and incident management, • Ensure compliance, quality, safety and operational readiness at all times, • Act as a senior escalation point during major incidents, ensuring calm, clarity and customer assurance, • Contribute to strategic projects, risk mitigation and service improvement initiatives This is a senior, visible position within a growing platform, with significant influence over operational direction and engineering excellence. Who We’re Looking For You’ll thrive here if you bring: • Strong Mechanical & Electrical qualifications and training, • Senior leadership experience within Data Centre M&E environments, • Strong background in data centre operations, IFM/outsourcing or large-scale technical service, • Experience supporting major enterprise or hyperscale clients, • Proven success driving operational excellence and customer satisfaction, • P&L awareness and strong budget management capability, • Deep understanding of critical infrastructure across multiple sites, • A collaborative, customer-focused leadership style, • Strong organisational, communication and stakeholder management skills If you’re passionate about engineering quality, operational resilience and continuous improvement, this is a role where you can have real impact. What’s on Offer • Work at the forefront of AI and high-performance computing infrastructure, • A growing platform with meaningful opportunities for development, • Collaborative, supportive culture with a strong focus on excellence, • Private Medical (including dental & optical), Pension, Life Assurance & Income Protection, • Enhanced parental leave, • EV salary sacrifice scheme, volunteering days, mental health support and more, • 25 days annual leave + UK bank holidays If interested click to apply or drop an email to

CTS Project Executive Company & Role Description Founded in 2002, Tanner Pharma Group is a specialty service provider in the biopharmaceutical industry focused on improving patient access to medicines on a global basis. Tanner Pharma offers its biopharmaceutical partners a portfolio of four distinct service offerings that span the product lifecycle from clinical development to commercialization. With its global headquarters in Charlotte, North Carolina and offices in the United Kingdom, Switzerland and Ireland, Tanner Pharma is in a phase of rapid growth. The Project Executive is responsible for ensuring success and completion of CTS projects, supporting the Project Manager, liaising with customers and suppliers to guarantee complete satisfaction. To support our Clinical Trial Services (CTS) department using solid project management and key account management skills to successfully see a project through to completion and to achieve Clinical Trial Supply (CT) group sales target (AOP). Role Accountabilities Expected Responsibilities for the CTS Project Executive are: Customer Account and Sales Operation Management • Provide proactive communication and excellent customer service to build and nurture client loyalty, trust, and satisfaction., • Working with the Project Managers and Snr Director to ensure the accurate and successful delivery of CTS projects against agreed KPIs and timeframes., • Prompt effective response time for internal and external communication., • Effective handling of all sales activities from order enquiry through to shipment., • Resolve queries and complaints in accordance with TPG SOPS or inform PM and Snr CTS Director in a timely manner., • Liaise with vendors to elevate competitive advantage through value and sourcing solutions., • Develop and maintain CTS Vendor database., • Liaise with customers to ensure timely and accurate delivery of projects., • Ensure all Customer records and Trackers are accurate and up to date with all CT projects and related information., • Maintain all documents used to aid internal communication and reporting are accurate and up to date., • Ensure all logistical aspects of project delivery are communicated in a timely and accurate manner with the necessary department., • Ensure compliance and traceability opposite product integrity throughout the procurement/project supply chain., • Ensure all license documentation and QA related activities are in place and being managed opposite CT orders and project delivery., • Ensure any risks identified are escalated to the PM and Senior Director in a timely manner., • Work within current quality, regulatory and Company requirements., • Work closely with the finance team to ensure that all financial aspects of project delivery are communicated in a timely and accurate manner., • Work closely with all departments within the organization., • Understand and work within the constraints of customs, import and export regulations for global shipping and complete necessary shipping documents. Desired Candidate Profile & Capabilities Required: • Local to the St Albans area and able to travel into the office (located in Redbourn), • Bachelors or equivalent experience., • Have the right to work in the UK., • Excellent verbal and written communication skills in English., • Familiarity with project management tools, Microsoft Teams etc., • Ability to work as an individual contributor in a Results-Focused work environment., • Customer Orientation: The ability to demonstrate concern for satisfying one’s external and/or internal customers., • Problem-solving: Able to handle difficult or unexpected situations in the workplace as well as complex business challenges., • Results Orientation: The ability to focus on the desired result of one’s own or one’s unit’s work, setting challenging goals, focusing effort on the goals, and meeting or exceeding them., • Communication: Able to communicate in a clear, appropriate, effective, and efficient manner in various situations., • Project Management: Able to effectively coordinate a project from start to finish; using effective communication, interpersonal skills, and organization to complete projects within defined parameters and timelines. Compensation & Benefits • Salary £35,000 plus commission, • Pension scheme, • Private health insurance, • Attractive performance incentive plan, • Vacation, Volunteer and paid sick leave Tanner Pharma Group’s Core Values: Everything we do at Tanner Pharma Group is dictated by our values. We take them very seriously, and we're proud of this unwavering commitment. Check out view our core values and learn more about our company. Candidates may be required to organize reference calls upon request. Confidentiality will be respected. Additionally, Pre-employment drug and background screening will be required. Tanner Pharma Group is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.

Senior Customer Development Manager (QSR).

The Customer Success Manager is integral to the success of the business, and will own a portfolio of well-known high-value accounts from day one. Report directly to the VP of Customer Success. Account Management / Customer Success type background.

We are hiring a Customer Success Manager to help establish and shape Finbourne’s Customer Success capability. As Finbourne continues to scale, we are creating a dedicated Customer Success function to complement our existing onboarding, implementation, and customer support teams. This is a new role

Own a portfolio of enterprise customers, ensuring successful onboarding, adoption, and ongoing satisfaction. Develop success plans aligned with customer objectives. Experience managing senior‑level relationships in large organizations.

Responsibilities include overseeing implementation processes and ensuring customer satisfaction.

The core mission of the Senior Customer Success Associate:. The Quest of Becoming Hack The Box’s Senior Customer Success Associate:. Skills, knowledge, and experience points required to unlock the role of the Senior Customer Success Associate at Hack The Box:.

The Senior Customer Logistics Manager is at the heart of strengthening relationships with key customers, ensuring supply chain initiatives align with both business growth and customer needs. Senior Customer Logistics Manager. Drive cross‑functional supply chain projects with top customers to impro

A leading global information company is seeking a Senior Product Manager to enhance customer experience within their Open Access team. By fostering innovation and collaboration, you'll contribute significantly to business growth and customer satisfaction.

A global leader in AI cybersecurity is seeking a Customer Success Manager to guide clients through their journey, ensuring rapid value and sustained success. The ideal candidate has a background in Customer Success or Account Management, possesses strong communication skills, and values the importan

Customer Success Manager (CSM). Proven experience in a Customer Success, Solutions Engineer, or Commercial post-sales role, ideally within a SaaS or data-driven technology company. You will act as a strategic advisor and relationship manager for a portfolio of key clients, helping them onboard succe

A leading customer success company is seeking a Customer Success Manager to build strong relationships and ensure customer satisfaction in the UK. You will manage a portfolio of clients, drive success metrics, and collaborate with various teams to tackle customer challenges. Ideal candidates are cur

We are seeking an experienced Senior Client Success Manager for a 12‑month fixed‑term maternity cover contract to work with major travel and brand advertisers in the fast‑paced, online travel‑advertising environment. As a Senior Client Success Manager, you will be responsible for ensuring ca

We’re looking for an exceptional Customer Success Manager to join Hippo Labs and take end-to-end ownership of customer outcomes as we scale our products across NHS primary care. Ideally ~2–4+ years in Customer Success, Account Management, Implementation or a similar customer‑facing role with c

You’ll combine strong customer success fundamentals with deeper technical advisory, empowering customers to achieve their success metrics. As an Enterprise Technical Customer Success Manager, you will be the primary post‑sales partner for a portfolio of high‑value enterprise customers. If you

Customer Success Manager (m/f/d). Customer Success Manager (m/f/d). You will be the primary point of contact for enterprise customers before and during their onboarding, ensuring successful implementation, ongoing adoption, and long‑term satisfaction.

Successful candidates will have over 2 years in customer success, experience with complex software, and strong communication skills. A leading cloud platform company is seeking a Customer Success and Onboarding specialist. This remote position requires managing customer implementations and ensuring

As our customer base grows and our product continues to evolve, we need a dedicated owner to turn well-understood Customer Success and Product insight into clear, repeatable customer-facing programmes that support feature launches, drive adoption, and create expansion-ready demand within our existin

We’re looking for a Customer Success Manager, reporting to the Head of Customer Success, that will own and nurture a portfolio of complex and global customers, ensuring they see continued value from Interu. Customer Success: proactively develop strong relationships with client stakeholders (IT, Co

Customer Success Manager – Payments.

Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always‑on, impeccable customer service and ultimately transform their customer experiences for the better. Guide the customer and Intercom account teams (Sales, Partners, Solution Engineers) to dev

A cybersecurity solutions company in the UK seeks a Customer Success Manager to focus on public sector customers. You will manage your customer portfolio, ensuring successful adoption and driving growth through strong stakeholder relationships.

A technology company seeks a Customer Success Manager to reduce churn and increase revenue through client engagement. The role involves leading customer interactions and understanding their business needs to provide tailored solutions.

A leading fintech company in London is seeking a Customer Success Manager to own and scale post-onboarding experiences for hospitality partners. The ideal candidate has over 5 years of customer success or relationship management experience, preferably in fintech. In this pivotal role, you will manag

A healthcare technology company is seeking a UK-based Customer Success Manager to drive adoption of the HRCase software suite. Ideal candidates will have experience in HR or Customer Success within HR SaaS environments, knowledge of HR processes, and a proven track record with high-value accounts. T

The SMB Customer Success Manager will be a trusted partner for our SMB customers, guiding them from their very first interaction with Heidi through to successful adoption of our platform. You have a customer‑centric mindset and are motivated to ensure customers feel supported, valued and are set u

The Customer Success Manager supports accounts that are of strategic importance to PitchBook and works with a team to complete all account-related requests and activities. Customer Success Manager, fluent in Spanish. A contagious positivity, insatiable curiosity, and people-first attitude are the wi

Customer Success, Account Management, or Consulting role at a B2B SaaS company. You adapt to whatever’s needed to drive customer success at speed. You wake up thinking about your customers’ success and go to bed making sure nothing is left hanging.

The Customer Success Manager is a crucial ambassador for our clients. About the Customer Success Team. The Customer Success team is responsible for onboarding new clients and helping them use our products, so they get maximum value - leading to retention of existing client relationships and revenues

Have big ambitions and offer incredible products that address our customers' pain points. Yabble is part of the YouGov group, providing access to world-leading AI tools, a wealth of data products, and a global customer base.

The Reltio Customer Success Manager (CSM) is responsible for driving customer adoption and retention, mitigating risk, and providing guidance and thought leadership for our customers throughout their relationship with Reltio. Document and review the success plan, provide guidance on the customer jou

Demonstrable experience leading customer success or account management teams in a SaaS environment. Experience of building and scaling customer success processes and structures. Experience of defining and executing customer success strategies aligned with company goals.

A leading tech company in Greater London seeks an experienced Enterprise Customer Success Manager to drive the integration of AI solutions for legal and professional services. Candidates should have 3-4+ years of experience in customer-facing roles within tech or SaaS, display adaptability in fast-p

Our Enterprise Customer Success Managers pick up where our Implementation team leaves off, working closely with our top customers to understand their fleet and unique challenges, advising on how to customize Samsara for their needs, and becoming their long-term partner. Strategic Customer Success Ma

Customer Success Expertise: At least 3 years in a Customer Success role within a SaaS technology company, supporting solutions primarily used by Finance or IT departments and engaging with senior decision-makers such as CFOs, CIOs, or CISOs. Corporate Performance Management (CPM): Hands‑on experie

Customer Success Manager - InsurTech SaaS. Currently scaling its Customer Success function to enhance customer outcomes and long‑term value. Play a pivotal role in refining customer success processes as the business scales.

Contribute to Akeneo’s customer success framework for customer lifecycle management and create tangible benefits and value for customers. Develop prescriptive, customized success plans to help customers define, measure, and achieve success using Akeneo’s solutions. Customer Success Manager – I

A leading digital community organization in the United Kingdom is seeking a Customer Success Manager to ensure members achieve their goals and derive value from offerings.

We are seeking a customer facing, focussed and analytical Customer Success Manager. Customer-obsessed: Acts as the voice of the customer internally, advocates for long-term success. You will act as a trusted advisor to our customers, ensuring they realize maximum value from our solutions, while also

A leading AI firm in Greater London seeks an Enterprise Customer Success Manager. In this role, you will own value realization for customers, integrating our AI solutions into their workflows and fostering strong relationships with key stakeholders.

A progressive healthcare technology firm in Greater London is seeking a Customer Success Manager to drive onboarding and adoption for SMB customers. The successful candidate will build strong relationships, ensuring customers feel supported and engaged. Responsibilities include customer training, mo

Senior Manager Customer Success - UK & Ireland. Senior Customer Success Manager-Industrial Analytics. Maintain a close working relationship with other regional business teams (Sales managers, Channel Managers, Marketing, support personnel and other customer facing personnel) in support of global cus

We are seeking a proactive and customer‑focused Customer Success Manager to strengthen relationships with existing clients, enhance customer satisfaction, and drive revenue growth through PPM contract renewals, system upgrades, and referrals. Proven experience in customer success, account manageme

A leading security solutions provider is seeking a Customer Success Manager in Greater London. The ideal candidate has over 2 years of Customer Success experience in a SaaS environment. In this role, you will be pivotal in guiding customers through their security and compliance journeys.

Customer Success Manager / Account Manager. Customer Success Manager / Account Manager. We are looking for an experienced and hands‑on Mid Level Customer Success Manager/Account Manager to join our fast‑growing scale‑up.

As an Enterprise Customer Success Manager at Harvey, you will own value realization for customers, helping to define the future of legal work at top enterprises and leading law firms. Collaborate with Account Executives to maintain customer renewal readiness and leverage customer needs to drive expa

A leading technology firm is seeking a Customer Success Manager in London to drive client satisfaction within the construction technology sector. Ideal candidates will have over a year of experience in customer success, preferably in SaaS sales, along with a connection to the construction industry.