Senior customer success manager jobs in DagenhamCreate job alerts

Are you a strategic, commercially minded leader who thrives in a fast‑paced operational environment? This is an opportunity to take full ownership of a high‑performing repairs and maintenance service, driving operational excellence, commercial success, and outstanding customer experience. As Contract Manager, you will lead the end‑to‑end performance of the service, ensuring delivery against KPIs, compliance standards, financial targets, and long‑term strategic goals. You’ll shape the operational strategy, inspire multi‑disciplinary teams, and champion continuous improvement and innovation. What You’ll Be Doing Operational Leadership Provide clear strategic direction to ensure safe, efficient, and high‑quality service delivery. Set operational priorities, performance targets, and workstream strategies. Lead resource planning, recruitment, supply chain management, and subcontractor strategy. Oversee integration of new technologies, process improvements, and service transformation initiatives. Maintain accountability for achieving all KPIs and ensuring consistent use of digital reporting platforms. Review daily/weekly operational performance including WIP, backlog, jeopardy, follow‑ons, voids, and urgent works. Lead regular performance meetings, presenting operational, financial, and risk updates. Quality, Compliance & Audit Ensure robust adherence to RAMS, training requirements, accreditations, and quality assurance processes. Sign off key operational documentation including risk registers, improvement plans, and technical guidance. Ensure accurate record‑keeping, system utilisation, and reporting across the team. Commercial Management Hold full responsibility for the P&L, ensuring profitability and strong financial governance. Drive commercial awareness across operational teams, ensuring correct SOR usage and variation control. Work closely with Finance and Commercial teams to forecast revenue, manage costs, and track material budgets. Lead subcontractor onboarding, performance management, audit checks, and commercial governance. About You You’re a results‑driven leader with a strong background in contract or operations management within repairs and maintenance. You combine commercial acumen with a commitment to delivering excellent service and building trusted relationships. You will bring: Proven experience managing contracts with complex KPI frameworks. Strong understanding of building maintenance, repair methodologies, and trade practices. A relevant qualification or recognised training within the property repairs and maintenance sector. Solid knowledge of Health & Safety legislation and compliance requirements. Experience leading multi‑disciplinary teams across varied workstreams. Familiarity with NHF SOR codes and other pricing models. Demonstrable ability to build strong senior‑level stakeholder relationships. Key Skills Strategic thinker able to translate vision into operational delivery. Inspirational leadership with the ability to drive high performance. Highly analytical with strong decision‑making capability. Excellent communication, negotiation, and stakeholder management skills. Proven experience delivering change, transformation, and continuous improvement. Strong presentation skills for senior forums and internal boards. Resilient, organised, and able to manage competing priorities. Confident IT user with experience of job management systems and Microsoft Office

Account Management, Customer Success, or Client Services, preferably in B2B SaaS and/or Digital Marketing & Ecommerce. Monitor customer health and proactively address risks or dissatisfaction. Work cross-functionally with Product, Support, and Marketing teams to advocate for customer needs.

The Employee IT Experience Team are looking for an enthusiastic and customer focused Customer Success Manager at Higher Officer (HO) grade. Customer Success Manager - Telford - Plaza 1 and 2. This position is an excellent development opportunity for those looking to progress within Customer Success,

A leading market intelligence company in London is seeking a Customer Success Manager to ensure clients realize value from their platform investment. Candidates should have 2–4 years of experience in Customer Success or a SaaS role, strong communication skills, and the ability to build relationshi

A typical day at ACI for a Principal Customer Success Manager is:. This purpose of this Principal Customer Success Manager is:. As a Principal Customer Success Manager in United Kingdom, you will join a diverse, passionate team, dedicated to powering the world’s payments ecosystem!.

Enterprise Customer Success Manager. As a trusted advisor to our customers, you’ll represent both the voice of Justt and the voice of the customer, driving growth, guiding clients through challenges, and ensuring long-term success. Customer Success Manager managing enterprise accounts.

We are looking for a driven and customer-centric Customer Success Manager to help our customers adopt, optimize, and realize maximum value from our SaaS platform. Customer Success, onboarding, support, or operations in a SaaS environment. Proficiency with CRM systems, automation tools, and (ideally)

A leading EV solutions provider in Greater London is seeking an experienced Customer Success Manager for Europe. The ideal candidate will have over 5 years of experience in customer success within a B2B SaaS environment, equipped with strong data discipline and an enterprise customer mindset. The ro

In this pivotal role, the Customer Success Manager will be at the forefront of our client‑centric approach, working closely with our customers to understand their unique needs and objectives in the gambling and payments industry. Familiarity with Customer Success platforms such as ChurnZero to mon

You have experience as a Customer Success Manager in SaaS or other tech‑enabled services. Providing exceptional customer service, resolving issues quickly and professionally to maintain customer satisfaction. Collaborating with business development teams to run successful QBRs, identify opportunit

As a Customer Success Manager on the Shared Success team, you will help execute and evolve a modern approach to Customer Success at scale. The Shared Success Customer Success Management (CSM) team is part of the broader Customer Experience organization, which includes Renewals, Customer Education, a

Customer Success Manager, Enterprise page is loaded## Customer Success Manager, Enterpriseremote type: Remotelocations: London, GBR: Norfolk, GBRtime type: Full timeposted on: Vandaag geplaatstjob requisition id: REQ500185JLL empowers you to shape a brighter way. Implementation Leade

A few years of experience in account management or a similar role (Customer Success Manager/Account Executive/Key Account Manager), preferably within SaaS. Our Customer Success team currently consists of 12 colleagues across the Stockholm and London offices, all of whom play a significant role in ou

Proficient with BI, Google Workspace, and customer success tools. The Tasker Success Manager plays a critical role in onboarding Taskers seamlessly, nurturing them, ensuring that they are fully utilized and retained, and building satisfaction with the platform. Design and lead experiments to improve

A leading search intelligence company in the UK is looking for a Customer Success Manager to enhance client relationships and manage Google Ads accounts. This position offers a hybrid work model with flexibility and a strong focus on customer satisfaction, alongside extensive growth opportunities.

Want to be part of a UK hub, in a global business that is scaling rapidly, evolving fast and radically changing the decades-old delivery universe? If so, read on, as we’re looking for a Customer Success Manager to join our Commercial team!.

Customer Success Manager - Financial Software page is loaded## Customer Success Manager - Financial Softwareremote type: Flexlocations: United Kingdom, Londontime type: Full Timeposted on: Posted Todayjob requisition id: JR-0104766Your work days are brighter here. About the TeamCustome

This position offers a chance to contribute to customer success and drive strategic outcomes. A global AI solutions provider is looking for a Senior Project Manager in the UK to lead high-impact programmes and ensure clients achieve measurable value.

A technology solutions provider is seeking a Customer Success Manager to nurture client relationships and drive the successful adoption of their technology solutions. The ideal candidate should have experience in customer success and construction, along with a valid UK driving license. With a focus

The Principal Customer Success Manager (CSM) plays a mission-critical role in empowering Seeq's most strategic customers to transform how they work and realize the full value of their investment in Seeq. Our focus within Customer Success is to retain and grow, delight, and deliver measurable value a

Coaching our customers throughout their lifecycle while working collaboratively with the rest of the Customer Experience teams to ensure customer outcomes. You will be working with a portfolio of customers seeking to identify growth opportunities and ensuring they have what they need to be successfu

Are you a passionate, technical and enthusiastic Senior Customer Success Manager with a wealth of experience managing Enterprise customers in the payment and/or crypto industry? Are you looking for your next challenge in an emerging and exciting market? If yes then we want to hear from you!. As Cust

Our Privacy Statement & Cookie Policy**Customer Success Manager page is loaded## Customer Success Managerremote type: Hybridlocations: United Kingdom, Londontime type: Full timeposted on: Posted Yesterdayjob requisition id: JREQ199334Thomson Reuters is transforming the legal industry with

Our most successful customer success managers here are consultative, customer centric and constantly expanding their knowledge through cross-team collaboration. Our Customer Success Managers are the key pillar in elevating the customer voice and accelerating time to value. Senior Enterprise Customer

CI/CD pipelines, and AI‑native development well enough to earn credibility with senior engineers and connect platform capability to real engineering problems. AI SDK, Vercel helps customers like Ramp, Supreme, PayPal, and Under Armour build for the AI-native web. Whether you're building on our pla

Senior Customer Success Operations Manager. Working at the intersection of Customer Success, Finance, BI, and Systems, you will shape how decisions are made and how revenue outcomes are delivered. Build scalable processes that increase efficiency and create clarity across Customer Success.

A high-growth fintech infrastructure company in the UK is seeking a Remote Customer Success Manager to manage enterprise customer relationships and drive retention and expansion. The ideal candidate should have 2-3 years of experience in Customer Success or Account Management, strong relationship-bu

As a Majors Customer Success Manager, you’ll play a critical role in guiding our largest customers through their journey with Harvey and defining the future of work at elite law firms, Fortune 500 companies and premier asset managers. Customer Health Monitoring: Proactively and strategically manag

A leading AI technology firm in Greater London seeks a Lead Customer Success Manager. This role involves managing customer onboarding, training, and performance reviews. You will play a crucial part in converting pilot users to paying customers while ensuring high utilization of services.

Join Anthropic’s Customer Success team as an EMEA Based Customer Success Manager supporting our Beneficial Deployments initiatives. As the dedicated Customer Success Manager, you’ll be the strategic partner and trusted advisor across EMEA—helping them harness Claude’s full potential of all o

What you’ll do:*** Serve as primary point of contact for executive-level stakeholders, understanding their strategic objectives and aligning our solutions to meet their business goals in order to accelerate time to value* Capable of managing a Book of Business which could include 100+ customers* C

Due to the sustained growth and expansion of the business, DSW are now looking to welcome a field based customer account manager, the successful applicant will be exclusively managing existing customer accounts but will also have the ability to convert warm leads passed on by the sales and marketing

We are looking for a Senior Customer Success Operations Manager to strengthen the operational foundation of our post‑sales revenue engine. Working at the intersection of Customer Success, Finance, BI, and Systems, you will shape how decisions are made and how revenue outcomes are delivered. Build

Customer Success, Senior Manager (m/f/d). The Customer Success Senior Manager (m/f/d) at Onapsis is a “Coach/Player”. Operational Excellence: Partner with the VP of Customer Success to refine the regional customer journey.

A tech company in Greater London seeks a Customer Success Manager to drive value generation for clients, particularly in financial services. This role involves coordinating deliverables, measuring program success, and expanding business through upsells.

Enterprise Customer Success Manager - Procurement Analytics. We specialise in Sales, Account Management, Customer Success, and Executive-level hiring for high-growth technology sectors, including SaaS, CyberSecurity, AI, DeepTech, FinTech, RegTech, Data & Analytics and Consulting. Collaborative, ent

A leading PropTech organization in the United Kingdom is looking for a Customer Success Manager to design and deliver a client engagement strategy. You will build long-term client relationships, monitor satisfaction, and analyze data to enhance the customer experience.

We have an exciting vacancy for a Senior Account Manager. Gain a deep understanding of each customer’s needs to ensure their critical success factors are met. The successful candidate will join a vibrant and commercially successful business.

Senior Customer Success Manager (Advisory Focus). Senior Customer Success Manager (Advisory Focus). We are seeking a Senior Customer Success Manager to support and grow relationships across large, complex advisory organisations, particularly the Big Four (Deloitte, KPMG, PwC, EY).

We are looking for an experienced and enthusiastic Customer Success Manager to join our dynamic team. Account Management: Oversee customer accounts and work with the Business Development Managers to ensure timely renewal of contracts, upselling and cross‑selling as appropriate to meet customer nee

As a Customer Success Manager (CSM), you will play an integral role in our mission to ensure every customer achieves their goals and becomes a referenceable success. Customer Success Expertise: At least 3 years in a Customer Success role within a SaaS technology company, supporting solutions primari

Interlock with Implementation Services teams for post sales customer onboarding for new deployments successfully introducing customers to Digital Realty product and services. Accountable for overall post sales customer health for in scope customers across. Participates in the Global Customer Success

B2B SaaS Customer Success Manager or Account Manager role. Customer Success Manager for the UK & EMEA. Experience building deep relationships across the customer organisation, running Success Plans to align product value to their unique goals.

The Customer Success Manager (CSM) is responsible for ensuring customer satisfaction, retention, and expansion. Customer Success Manager (Fixed Term Contract). A data-driven approach to monitoring customer health and success metrics.

The Customer Success Manager delivers high‑impact product training and drives adoption across a high volume of strategic accounts within the UK market. Acting as a trusted advisor to legal practitioners and tax professionals, the role ensures customers maximise value from LexisNexis solutions, sup

We’re looking for a Customer Success Manager to join our team. Onboarding & time-to-value: Take ownership from contract signature, define the Customer Success Plan (CSP), and drive each client toward a clear first-value milestone tied to real work. Customer Success or account management within B2B

Participate in special projects to improve the customer success playbooks or introduce new customer success activities. Our Customer Success team has been crucial in driving a high level of customer satisfaction and securing our Market Leader status on G2 for 5 consecutive years. Drive customer advo