Senior customer success manager jobs in JarrowCreate job alerts

Job Title: National Sales Manager\nLocation: Newcastle\nSalary: £50,000 – £70,000 DOE\n\nThe Company:\nOur client is a world-class electronic manufacturing organisation based in the North East of England, delivering high-quality, reliable and cost-effective solutions across aviation, automotive, medical, security and health & safety sectors.\n\nThe business operates with a straightforward, honest approach—no jargon, just integrity, quality, and doing what they say they will do. Customer service is central to everything they do, supported by modern manufacturing capability, strong processes, and ongoing investment in people and development.\n\nWorking Hours:\nMonday to Friday – Flexible / Hybrid working\n\nBenefits:\n\n * Competitive salary plus bonus structure\n\n * Flexible / remote working options\n\n * Strong development and progression potential\n\n * Exposure to high-value engineering sectors\n\n * Supportive, low-pressure working environment\n\nJob Description:\nAs a Sales Manager, you will act as the face of a highly respected electronic manufacturing business, responsible for introducing new customers to the organisation and promoting its capability, culture, and technical strength.\n\nThe Sales Manager will be focused primarily on new business development, building a strong pipeline of opportunities and engaging prospective customers across the UK. Once customers are onboarded, operational teams will take over delivery, allowing the Sales Manager to focus on driving further growth and opportunity creation.\n\nThis Sales Manager role involves researching and identifying potential customers, initiating contact through outreach, networking, LinkedIn engagement, and attending trade shows and industry events. A key part of the role is bringing customers into the factory environment, where the capability, quality, and people effectively sell themselves.\n\nThis Sales Manager position requires someone who can confidently communicate technical manufacturing capability in a clear and engaging way, particularly within contract electronics and production engineering environments. The role is long-term focused, with expectations centred on building sustainable pipelines rather than immediate results.\n\nThe Sales Manager will also support the business in raising its profile through PR activity, digital engagement, and industry networking, while working closely with internal teams to align customer requirements with capability.\n\nThere is also scope for the Sales Manager to evolve into a more senior leadership position over time, potentially overseeing wider geographic areas or additional team members as the business grows.\n\nSkills & Experience:\n\n * Experience in a Sales Manager role within technical or manufacturing environments\n\n * Background in contract electronics or production engineering highly desirable\n\n * Strong ability to build relationships and generate new business opportunities\n\n * Confident communicator able to engage senior decision-makers\n\n * Experience in pipeline development and proactive business development\n\n * Ability to work independently and manage own schedule nationally\n\n * Strong interpersonal skills with a personable, credible approach\n\n * Experience using LinkedIn, networking events, trade shows and outreach campaigns\n\n * Ability to analyse and present sales data effectively\n\nWhy Should You Apply?\nThis Sales Manager position offers the opportunity to join a stable, forward-thinking manufacturing business where success is built on relationships, capability, and long-term growth rather than short-term pressure.\n\nThe Sales Manager will benefit from a supportive environment, realistic expectations, and the chance to build something meaningful within a respected engineering organisation that values honesty, integrity, and quality above all else

Area Sales Manager – North East England\nHome Based | North East Territory\nTCS Consulting is recruiting on behalf of a well-established and growing industrial automation business that supplies solutions into OEMs, system integrators, panel builders, and end users across the UK.\nDue to continued growth, our client is looking to appoint an Area Sales Manager to take ownership of the North East England territory.\nThe Role\nThis is a field-based, commercial role focused on developing new business while strengthening and growing existing customer relationships across the territory.\nThe successful candidate will manage their own sales area, working closely with internal sales, technical teams, and senior management to deliver sustainable growth.\nKey Responsibilities\n * \n Take full ownership of the sales budget for the North East England territory\n * \n Manage and grow relationships with existing customers including:\n * \n OEMs\n * \n System integrators\n * \n Panel builders\n * \n Distributors\n * \n End users\n * \n Identify and develop new business opportunities across the region\n * \n Expand product penetration and solution sales within existing accounts\n * \n Work closely with the Head of Sales, internal sales team, technical managers, and support functions to execute the commercial strategy\n * \n Maintain accurate records of activity, opportunities, and forecasts using the CRM system\n * \n Provide regular sales reporting, forecasting, and expense management\n * \n Attend exhibitions, customer meetings, and industry events as required\n * \n Contribute ideas and insight to support the continued growth of the business\n * \n Take responsibility for personal performance, development, and continuous improvement\n * \n Ensure full compliance with company policies, quality systems, and health and safety standards\nCandidate Profile\nEssential:\n- Minimum 3 years’ experience in an external field sales role\n- Proven new business development capability\n- Experience selling into system integrators, OEM machine builders, panel builders, or distributors\n- Demonstrable track record of short- and long-term sales success\n- Strong organisation, planning, and time-management skills\n- Comfortable working autonomously in a home-based, territory role\n- Confident building relationships at multiple levels within customer organisations\n- Strong IT skills, including CRM and Microsoft Office\n- Full UK driving licence and right to work in the UK\nDesirable:\n * \n Experience working for or against a direct competitor\n * \n Electrical or engineering background, either formal or practical\n * \n Professional sales training or qualifications\nLocation & Travel\n * \n Home based\n * \n Ideally located within the North East of England, for example Newcastle, Sunderland, Durham, Middlesbrough, Darlington, Teesside, or surrounding areas\n * \n Regular travel across the North East territory is required\nWhat’s on Offer\n * \n Competitive basic salary\n * \n Company car or car allowance\n * \n Bonus and commission structure\n * \n Pension and benefits package\n * \n Long-term career development within a growing business

Business Development Manager (BDM)\n\nWe've been championing local businesses for over 60 years. Where once our Yellow Pages helped those businesses get found and chosen, we now do this and much, much more with our proven digital marketing solutions, making us the UK's number one managed digital advertising partner for local businesses.\n\nAre you an experienced and driven sales professional ready to hit new heights in your career? Do you thrive on exceeding targets and being rewarded with competitive bonuses? If you're passionate about building relationships and delivering exceptional results, this is your opportunity to shine!\n\nAt Yell, we’re seeking ambitious, proactive Business Development Managers to join our dynamic team. We value our colleagues and customers, offering an environment that supports your career growth while empowering you to make an impact. You'll have the chance to work in a high-energy, fast-growing digital marketing sector, helping businesses across the UK reach new goals.\n\nOur CEO, Mark Clisby says...’As part of the Field Sales team you will be working with a team of high performing, passionate customer centric individuals. We work as #Oneteam supporting one another to achieve our goals.’\n\nAbout the Role:\n\nAs a key player in our Field Sales team, you’ll be at the forefront of driving business growth. Your role will include:\n\n * Hunting for New Business: Proactively prospecting through self-sourced and company-provided leads, you'll open doors to new clients.\n\n * Tailoring Solutions: Engage in face-to-face and virtual consultations to fully understand customer needs and offer tailored digital marketing solutions.\n\n * Closing Deals: Presenting, negotiating, and sealing the deal with new and existing clients to drive revenue growth.\n\n * Client Management: Nurture relationships, ensuring a seamless customer experience and consistent account management for up to 12 months post-sale.\n\n * Data Analysis: Conduct in-depth reviews to identify opportunities for growth, boosting client ROI and delivering long-term success.\n\nQualifications\n\n * Proven track record of success in sales (Field Sales or High Performing Telesales)\n\n * Strong relationship-building and negotiation skills\n\n * Resilience and a positive outlook in overcoming objections\n\n * Excellent presentation skills—both verbal and written\n\n * Experience in solution selling or SaaS (desirable but not essential)\n\n * A full UK driving license is required with no more than 6 points\n\nWhy Join Us?\n\n * Competitive Earnings: A fantastic base salary of £35,875, Car allowance of £5200 or £6200 depending on the car and it doesn’t stop there,£53k OTE and we offer uncapped earnings!\n\n * Perks & Benefits: 23 days holiday (increasing each year), employee referral schemes, wellbeing support, flexible pension options, and discounts with top retailers like Apple and British Airways.\n\n * Career Growth: With clear paths to progress into roles such as Senior Account Manager, Digital Account Director, and more, we tailor opportunities to match your career ambitions. As well as access to our Aspire Program and dedicated career development portal!\n\n * Recognition & Rewards: Celebrate your success with our Reward and Recognition schemes, including the prestigious Yell ‘Gold Awards.’\n\n * Top-Tier Partners: Work with some of the world’s leading brands, including Google, Wix, Alexa and Microsoft.\n\n * Supportive Culture: Be part of a motivated, high-performing team where we work together to achieve success.\n\nIf you're eager to take the next step in your sales career with a market leader, we want to hear from you! Even if you don’t tick every box, we encourage you to apply as we value potential and individual merit.\n\nHere at Yell are embracing diversity in all its forms and fostering an inclusive environment for all colleagues to feel empowered to perform their best work with us.\n\nWe're an equal opportunity employer.\n\nAll applicants will be considered for employment without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity status or disability status.\nWe seek people from diverse backgrounds to join us and become part of an inclusive company where you can feel like you truly belong

Commercial/QS Manager ISS Facility Services UK are now recruiting for an experienced Commercial/QS Manager to support their Central Projects Team in driving commercially focused project delivery across multiple client accounts. This is a pivotal role where you will oversee the commercial lifecycle of projects, ensuring robust cost control, accurate change management, and strong contractual governance. With a clear emphasis on financial performance and commercial risk management, this position offers significant scope to influence project outcomes and long‑term operational success. Working closely with senior leadership, you will act as the Commercial Subject Matter Expert for the business unit. You will support Project Managers with all QS and commercial matters, lead on contract negotiations, and ensure smooth, compliant project close‑out to final account stage. The role requires a collaborative, partnership-driven approach when engaging with internal teams, clients, consultants, and supply chain partners. A full UK driving licence and willingness to travel nationwide are essential. Key Responsibilities • Lead commercial and QS support across PSPT project accounts, ensuring strong financial and budgetary control., • Manage contract solutions for both upstream (client) and downstream (supply chain) agreements., • Provide QS input into project cost proposals and pricing for works tendered with existing clients., • Support commercial/QS content for PSPT account bids, including renewals and new business opportunities., • Act as the focal point for internal commercial governance processes and compliance., • Oversee financial and commercial data capture, reporting, and systems to achieve best‑in‑class standards., • Manage and interpret industry‑standard and client‑specific contracts including JCT, NEC, and Framework Agreements., • Offer leadership, guidance, and coaching to project and operational teams to strengthen commercial capability. Person Specification • Qualified Quantity Surveyor., • Experience working in a fast‑paced environment delivering multiple projects simultaneously., • Comfortable managing a lower‑value, higher‑volume portfolio of works., • Strong customer service skills with the ability to build positive stakeholder relationships., • Ambitious, proactive, and delivery‑focused., • Proven track record in similar commercial/QS roles., • Strong financial and commercial background within Quantity Surveying., • Full UK driving licence with willingness to travel UK‑wide. The Company ISS is a global leader in workplace and facilities management, helping organisations create environments where people and businesses can thrive. We partner with clients across sectors—from healthcare to finance—to deliver smart, sustainable solutions that improve everyday experiences. We’re proud to be an inclusive employer, committed to diversity, wellbeing, and supporting the Armed Forces community. As a Disability Confident employer, we’re committed to making our recruitment process accessible. If you require any adjustments, please contact our Resourcing Team—we’ll be happy to support you. Join ISS and be part of something bigger.

Overview We’re Enterprise Mobility. A family-owned, global mobility leader with a $39 billion turnover, nearly 90,000 team members, and operations in 95 countries. Led by CEO Chrissy Taylor, the third generation of the Taylor family, we’re built on a legacy that gives us the stability to focus on the long-term success of our people, our customers and our business. Join us, and as a three-time TargetJobs Graduate Employer of the Year and a The Times Top 100 Graduate Employer, we’ll give you the freedom to explore your potential – and the support to shape your own career journey. Ready to make your move? Why join the Graduate Management Training Programme? As a Graduate Management Trainee, you'll have the freedom and support to explore your leadership potential - and the opportunity to become a branch manager in one of our retail operations in as little as two years. In fact, most of our senior leaders began their careers in this very role - including our current CEO. From day one, we’ll invest in you. You’ll be in a supportive environment where you’ll take on real responsibilities and gain invaluable hands-on experience in customer service, sales, marketing, finance, operations, and more. We work hard and reward hard work Your work will be recognised with performance-based incentives and opportunities for continued promotion. Our unique promote-from-within culture means you can keep your career moving forward without having to change organisations. Award-winning training and development Whether you’re building on existing strengths or developing new ones, your growth is our priority. Through classroom learning, on-the-job training, and mentorship, you’ll have the tools and support to take the next step – and the one after that. Our doors are open As a Graduate Management Trainee, your experience at Enterprise Mobility will be as unique as you because you shape who we are as much as we shape your skills, path and potential. We pride ourselves on opening our doors to a variety of voices, giving way to an experience that’s both inclusive and that inspires diversity of thought. Responsibilities From your very first day, you’ll be trusted with real responsibility and exposed to all areas of our business. You’ll develop skills in: Customer Service: deliver exceptional experiences by confidently handling reservations, resolving enquiries, and building rapport with a diverse range of customers. Sales and Marketing: connect with local business partners, grow your network and develop lasting relationships. Financial Control and Profitability: understand the financial mechanics of a successful business, including cost control and interpreting profit and loss statements. Operations and Logistics: learn how to manage a fleet, plan strategically, and drive performance. Leadership and Development: take the lead in mentoring, training, and developing your own team - with the opportunity to manage and promote others as you grow. Qualifications • A Bachelor’s degree is preferred; however, professional experience can be substituted if applicable., • You must have a full manual UK or EU driving licence, but we do make accommodations for applicants who don’t drive due to a disability., • Regardless of your socio-economic background, university attended, subject studied, and degree attained, we will always look at how you perform against our competencies and will judge you on that alone., • In accordance with current government guidelines, we are unable to offer sponsorship for this role as the role does not appear on the Home Office list of RQF Level 6 roles approved for sponsorship under the Skilled Worker system., • Please let us know about any accommodations you may need to participate in our recruitment process., • Please limit your application to only one job posting based on where you live and/or plan to work. Applying to multiple locations will delay your application being processed., • This job posting is for applications within the following location(s): Newcastle

Pacific International has been retained by a leading industrial machinery manufacturer in Europe. This business is looking to bring aboard an experienced Director of Business Process Excellence Innovation to work in the organisations centre of excellence. Based in Europe, the successful candidate will bring a strong track record in transforming R&D and innovation processes, driving faster and more predictable product development outcomes, and embedding Lean, data‑driven ways of working. Operating at both strategic and hands‑on levels, this individual will play a key role in accelerating time‑to‑market, improving product quality, and delivering measurable commercial value across global product portfolios. Key Responsibilities • Drive faster, more predictable innovation outcomes across R&D, • Embed data‑driven decision‑making within product development, • Deliver measurable business value (cost, speed, quality, revenue), • Develop a multi‑generation product roadmap spanning 10–15 years, • Lead transformation of the end‑to‑end NPD lifecycle, • Align NPD processes with business strategy, customer needs, and market dynamics, • Lead Lean Six Sigma deployment within R&D and Innovation functions, • Identify and eliminate inefficiencies across development, design, testing, and validation, • Optimise time‑to‑market, development cost, and product success rates Candidate Profile • Minimum 10+ years’ experience in R&D, Innovation, or Product Development, • Proven track record in R&D process improvement and transformation, • Extensive experience leading Lean Six Sigma initiatives (Black Belt / Master Black Belt), • Strong expertise in: New Product Development (NPD), Design for Six Sigma (DfSS) and Stage‑Gate and/or Agile frameworks, • Experience in a manufacturing or industrial environment (preferred), • Structured, innovation‑driven mindset with strong problem‑solving skills, • Ability to translate customer needs into engineering requirements, • Strong analytical, systems thinking, and stakeholder influencing skills, • Comfortable operating both strategically and hands‑on, • Proven ability to coach and develop technical teams, • High resilience and capability to drive change in complex organisations Qualifications & Skills • Lean Six Sigma Master Black Belt, • Design for Six Sigma (DfSS), • Experience with Innovation and Stage‑Gate frameworks, • English (full professional proficiency) For further information on this position and a confidential discussion about your career please contact Ebba Gotthard, Client Deliver Manager - though we ask you to apply directly through this LinkedIn post to make sure your application is reviewed. Pacific International, a globally recognized retained executive search firm, is dedicated to empowering Fortune 500, FTSE 100, and high-growth enterprises in building exceptional C-suite, senior-level, and strategic leadership teams while championing diversity and inclusion. Our adaptability, agility, and forward-thinking ethos distinguish us in the ever-evolving business landscape. Since 1997, we have been dedicated to building lasting client partnerships based on trust and reliability, and a proven track record of successful C-suite and mid- to senior-level leadership project delivery across many key industries globally. Diversity Statement: At Pacific International, diversity, equity, and inclusion are at the core of who we are and what we do. Our commitment to these values is unwavering and we proudly champion diversity on behalf of our clients in every Executive Search mandate we undertake. Employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status, or other characteristics protected by law. In pursuit of these objectives, we actively encourage applications from individuals of all backgrounds and identities.

Job title Fire and Security Engineer Function Fire Location Field based Reports to Service Manager (North/South) Responsible for staff N/A About our business JLA is a mission critical infrastructure solutions business offering services Laundry, Catering, Heating, Fire Safety, Infection Control and Air Conditioning. The company offers an end-to-end, on premise, machine supply and breakdown service proposition under the name Total Care, and additional products and services. JLA is driven by a world class Sales & Marketing engine, owns and maintains all assets, and has an efficient on-site operations team working with daily with customers. When you join the JLA family, you'll also gain access to an extensive benefits package. We care about our people and take your well-being seriously, which is why we offer a range of supportive tools for health and wellbeing, financial guidance, and legal advice. Our Employee Assistance Programme, 24/7 Wellness and Lifestyle App plus a dedicated team of Mental Health First Aiders are there to support you through life's challenges. We also offer up to 8 counseling sessions, which can be in-person or remote, providing you with the support and flexibility to suit your own personal needs. You can reach any fitness goals with our free onsite gym at head office along with a range of other gym membership discounts available. To offer financial support, we not only provide life assurance coverage, company sick pay, and a company pension scheme, we offer a range of added benefits such as free office parking, eye care vouchers, a cycle-to-work scheme, and exclusive discounts through our staff benefits hub. We really pride ourselves in offering a healthy work-life balance and believe it is important to have time away to recharge which is why we provide 25 days of annual leave plus bank holidays, flexible working options, and enhanced family leave policies. We are a company that appreciates you and invests in your success and even have a Colleague Recognition Scheme to celebrate your achievements. We're dedicated to your growth, offering support in career development and training. We value your referrals, and through our Refer a Friend scheme, you can earn up to £1,000 in bonus rewards! Role overview Safety systems maintenance engineer including reactive calls Key tasks Responsible for maintenance as per level 2 and phase 2 reactive calls to sites where customers have called in faulty systems (when senior guy is already on job). Part of the OOH call out rota. To carry enhanced van stock to achieve high 1st fix rate. Responsible for van stock in the same manner as level 1 and 2. Service Delivery Demonstrate an understanding of what service delivery excellence is for your role, ensuring you deliver the basics right every time and are part of a team where service is central to good performance. Managing Risk Awareness of your operational and regulation risks which may impend your operations. Responsibility for reporting to your line manager any risk which may impact the business Managing Health & Safety Conduct any Risk Assessments and Method Statements, compiling reports in line with H&S requirements Liaising with the Head of Compliance to ensure any compliance as part of your role is in line with the framework set. Criteria Essential (attributes required for candidate to be considered) Desirable (attributes can be trained or developed) Knowledge and Skills (what you know and what you can do) Good understanding of safety systems Understanding of relevant BS to task Able to fault find and rectify Experience (what you have done) Personal qualities (the way you think and act) Good customer service skills Ability to communicate clearly. Able to use own initiative. Qualifications Asbestos Training FIA Foundation FIA Environmental FIA H&S PAT Testing BFC Extinguishers Part P Electrical FIA Maintenance Unit TPBN1_UKTJ

Homebased Qualifications, skills, and all relevant experience needed for this role can be found in the full description below. Permanent, Full Time Join Premier Foods - where people, brands and purpose come together. We're proud to be one of the UK's largest listed food businesses, with over 4,000 colleagues across 13 sites shaping the future of some of Britain's best-loved brands, found in 94% of households nationwide, making us one of the UK's top three ambient food suppliers. From much-loved household names such as Mr Kipling, Bisto, Oxo, Batchelors and Sharwoods, to our recently welcomed brands Fuel10k and Merchant Gourmet, our portfolio is packed with iconic favourites - and continues to grow. Role Purpose As our Senior Customer Business Manager, you'll lead the commercial relationship with one of Premier Foods' most significant Foodservice partners-Brakes/Sysco. You'll drive joint business planning, commercial negotiations, performance reviews and strategic growth initiatives across all categories. This senior role has full P&L ownership and is pivotal in shaping sustainable, long-term success for both Premier Foods and our customers. What you'll be doing • Delivering full P&L accountability, hitting targeted fiscal measures through brilliant commercial execution., • Shaping and leading joint business plans, promotional strategy and range optimisation with Brakes/Sysco., • Conducting insightful internal and external performance reviews, identifying risks and unlocking new opportunities., • Managing annual account plans aligned to broader commercial and corporate objectives., • Representing Premier Foods at Foodservice trade events, food shows, conferences and key networking forums., • Partnering with the End User team to drive pull-through growth from free trade and contracted customers., • Delivering innovation targets and champion NPD through creative, persistent selling., • Overseeing promotional forecasting, delivery and evaluation, ensuring operational excellence., • Improving forecast accuracy alongside Supply Chain, Finance and Commercial Planning teams., • Working with Marketing & Category to fix distribution gaps, drive new business and land NPD successfully., • Maintaining strong commercial hygiene, including timely ledger query management., • Bringing our values to life every day-aiming higher, staying agile and respecting and encouraging others. What we need from you • Proven account management experience within FMCG or Foodservice., • Strong commercial negotiation capability and confidence working with senior stakeholders., • Experience managing P&Ls and delivering against commercial targets., • Strategic thinker with sharp execution and an eye for continuous improvement., • A collaborative, relationship-focused approach aligned with our inclusive, people-first culture., • Someone who embraces agility, growth and curiosity-key behaviours that help our people thrive. What we offer you in return At Premier Foods, we're committed to creating an environment where everyone feels supported, valued and able to grow. You'll benefit from: • Competitive salary + car allowance, • Annual bonus scheme, • 25 days holiday + bank holidays, • Holiday Purchase Scheme, • Sharesave Scheme, • EV Car Scheme, • Pension & life assurance, • Private medical

Putting the customer at the heart of everything you do, and helping them extract the maximum value from the product and service.

Account Management, Customer Success, or Client Services, preferably in B2B SaaS and/or Digital Marketing & Ecommerce. Segmentify is a Customer Engagement Platform that helps online businesses optimise their conversion rates by enabling them to deliver a unique shopping experience for each visitor.

We are hiring a Customer Success Manager to own the success and growth. Proven customer success or account management experience in a B2B SaaS environment. Own a portfolio of enterprise client accounts as their primary success partner.

With strong enterprise traction and a growing customer base, the company is now hiring a Customer Success Manager to work closely with the CCO and Founder. Remote Customer Success Manager. Drive customer onboarding, ensuring smooth implementation and successful integration of the platform.

An exciting opportunity for a commercially driven Customer Success Manager to lead retention and growth across an enterprise customer base. Customer Success Manager / London, UK. Strong understanding of Customer Success, SaaS, and Information Security, with the ability to align technical solutions t

Long-standing ABR client, we’ve partnered closely to build out their Customer Success and Support functions from the ground up. Background in Customer Success, Solutions, Implementation or Technical Account Management. Voice AI customers, working hands-on to get complex environments live quickly a

We're hiring a Customer Success Manager / Inside Sales to support and grow relationships with our customers in a fast-paced, high-growth startup environment. Gain hands-on experience across customer success and sales. B2B SaaS or services (customer success, account management, or sales).

The Customer Success Manager oversees a portfolio of accounts and ensures an amazing customer experience, as measured by NPS, net revenue retention, referrals and product usage indicators. The CSM II will perform hands‑on account management activities as well as collaborate with other team members

We're hiring a Customer Success Manager / Inside Sales to support and grow relationships with our customers in a fast-paced, high-growth startup environment. B2B SaaS or services (customer success, account management, or sales). Gain hands-on experience across customer success and sales.

A leading finance technology company in the United Kingdom is looking for a Customer Success Manager. The ideal candidate will have at least 5 years of experience, with a minimum of 3 years in a Customer Success role in a SaaS technology environment, and will demonstrate a strong capability in relat

We’re searching for a UK&I-based Customer Success Manager to join our Customer Success Enterprise team, so that we can ensure our NHS customers maximise value from RLDatix’s solutions. Customer Success Manager - NHS | Customer Success | UK&I | Remote. The Customer Success Manager will build trus

A leading technology firm is seeking a Manager for the EMEA Scale Customer Success team to lead engagement strategies that drive customer retention and business value realization. Ideal candidates should have experience in customer success within a SaaS model and demonstrate strong leadership and co

What You’ll Do as Delivery & Customer Success. Act as the customer’s advocate within the organisation, ensuring feedback is escalated to the appropriate team.

A leading recruitment agency is seeking a Client Success Manager in the Greater London area.

An industry-leading SaaS company is seeking a Client Success Manager to enhance senior relationships and drive growth within enterprise accounts. The ideal candidate will have over 3 years of B2B customer success experience, preferably in a SaaS context.

Customer Success, Client Relationship Management or Account Management, with demonstrated success managing broker and consultant relationships in the UK market. Our EMEA Customer Success team is a dynamic group of more than 30 professionals across the UK, Netherlands, France and Germany, united by a

You have experience as a Customer Success Manager in SaaS or other tech enabled services. Collaborating with business development teams to run successful QBRs, identify opportunities for expansion, and help customers achieve measurable ROI. Providing exceptional customer service, resolving issues qu

A tech company focused on customer success is seeking a Customer Success Manager in Greater London. The successful candidate will have strong interpersonal skills and experience in nurturing customer relationships. This role involves maintaining customer relationships, providing proactive support, a

Build strong relationship with key contacts of all customers within allocated customer base. You will be responsible for managing all aspects of the customer experience for a base of circa 30-60 business customers, billing over £1,000 per month. Maintain excellent customer retention of 99.

We’re looking for additional Customer Success Managers to play a key role in ensuring customers not only achieve success with our products, but also derive maximum value from them. Escalate any perceived risks to customer satisfaction, contract renewal or a previous or pre‑existing matter that h

The Customer Success department is the backbone of everything Forter does, and as Senior Customer Success Manager, you’ll be a key addition to that team. Forter’s technology is on the cutting edge, and as such, the Customer Success team is in an exciting position to show customers how to benefit

A customer-focused organization based in Greater London seeks a Senior Product Manager to lead the evolution of their marketing technology stack. Strong collaboration with cross-functional teams is necessary for success in this pivotal role. This role involves simplifying a complex communications ec

After key NiCE CX customers have purchased and are implementing our products, the Customer Success Management (CSM) team takes ownership of the ongoing customer relationship and value realisation, becoming the customer’s trusted advocate within NiCE CX. The Customer Success Manager begins engaging

Provides guidance to global teams on customer‑specific operational requirements and success criteria, supported by detailed Customer Playbooks. Provides guidance to global teams on customer‑specific operational requirements and success criteria, supported by detailed Customer Playbooks. Actively

A search technology company in London is seeking a Customer Success Manager to enhance client relationships and ensure service excellence. Ideal candidates have strong communication skills, 2-3 years of experience in customer success in a technical environment, and a passion for service excellence.

The Senior Manager, Customer Success for the Power & Tech vertical leads a team of Customer Success Managers supporting customers across power markets, utilities, renewables, technology providers, and energy transition workflows. Lead, coach, and develop a team of Customer Success Managers supportin

Customer Success at Outreach exists to drive measurable business outcomes by embedding Outreach into the core revenue workflows of our customers. At Outreach, Customer Success Managers are revenue accelerators and AI adoption drivers. Own outcome‑based success plans aligned to customer business ob

PlanRadar is looking for an experienced Customer Success Manager UK to join our global Customer Success team. As Customer Success Manager you will work closely with customers to help them discover their business needs. Working closely with Sales Consultants, our CSMs to provide input into the strate

We are looking for a Mid-Market Customer Success Manager to join our London team, helping drive customer onboarding, retention, and growth across a portfolio of SaaS customers in the construction industry. Customer‑facing commercial experience (Customer Success, Account Management, or similar). Ca

A leading information services provider is seeking a Customer Success Manager to join their global team in Greater London. Candidates should have 5 years in Customer Success and a relevant degree. The role involves managing customer relationships to drive value from library software.

Reporting into the Head of Customer Success, the ideal candidate will be customer–centric and passionate about building strong customer relationships while delivering value to ensure happy customers. Customer-facing experience in Customer Success Management, Account Management, Technical Account M

A leading transportation technology and service provider is looking for a Senior Partner Success Manager to own the success of transportation systems in partner cities across Western Europe.

Champion Our Customer: We lead with empathy, simplify complexity, and make our customers heroes in their organisations. Manage customer implementations of Pigment, ensuring that customers understand the platform's value and attain a high level of adoption. You have a proven track record of effective

A forward-thinking marketing technology company is seeking a Customer Success Manager to enhance client partnerships in London.

A cutting-edge SaaS company based in London is seeking a Senior Customer Marketing Manager. In this role, you will deepen customer engagement and foster brand advocacy, transforming neutral customers into advocates. The ideal candidate will have extensive customer marketing experience in B2B SaaS, s

Optimove’s Customer Success Manager (CSM) fills a dynamic and essential client-facing role, interacting collaboratively with multiple client stakeholders including CMO’s, CRM Leads, project managers and software developers to deliver outstanding results. Dedicated to unlocking value for our clie

Bringing previous experience and incorporating industry best practices, our Customer Success Managers (CSM) are responsible for partnering with our clients to ensure the continued value realization of our product, thereby influencing client retention, satisfaction rates, revenue growth, external adv

Customer Success Manager page is loaded## Customer Success Managerlocations: United Kingdom: France: London: Amsterdam: Netherlandstime type: Full timeposted on: Posted Todayjob requisition id: R107028About the business Elsevier is a global information and analytics company tha

A leading cloud software provider in Greater London is seeking an experienced Customer Success Manager. In this role, you will coordinate customer relationships, develop success plans, and ensure high-quality service and operational performance. Ideal candidates have 3-5+ years in a customer-facing

Scaled Customer Success Manager. Previous experience as a Customer Success Manager is a major plus. You’ll collaborate closely with the wider Customer Success team to exceed school expectations and continuously refine the customer experience.