Senior customer success manager jobs in ChislehurstCreate job alerts

Job Title: AssistantBranch Manager. Location : Bexley Hours : Full Time 40 hours As an Assistant Branch Manager, you play a pivotal role in ensuring the efficient and profitable functioning of our branch with a primary focus on delivering exceptional customer service. You will lead a dynamic team and collaborate closely with various departments to achieve organizational goals. Benefits : 30 days holiday (including bank holidays) Free onsite parking Company pension scheme Employee discount scheme Funded Summer and Christmas events Cycle to Work Scheme Discounted car hire rates Friendly and supportive working environment Main Duties: Identify and convert sales opportunities, motivate the team in upselling incremental products and explore new business opportunities and partnerships through market research and competitor analysis Ensure comprehensive training for yourself and colleagues in line with company guidelines Manage all Switch processes and procedures in line with audit criteria Work within Service Level Agreements, driving performance improvements to meet all branch KPI objectives Safeguard the branch and its assets, promptly reporting any risks or security events to the Security Manager Maintain effective communication with your Senior Location Manager and colleagues for collective success Proactively manage your time to ensure branch performance meets targets. Key Responsibilities: May be required to work at another location within a reasonable distance Uphold GDPR rules and stay vigilant against potential cybersecurity threats Act as an ambassador for the company, promoting company interests at all times Ongoing completion of training on our platform Ensure all accidents/incidents are reported following company guidelines Regularly review and update risk and COSHH assessments, considering changes in processes, equipment or legislation. Skills, Experience, and/or Qualifications Required: Ability to handle multiple tasks, prioritize effectively and work under pressure Self-starter with a positive approach to team development and continuous improvement Demonstrate excellent customer service and lead by example Previous experience in the car rental industry or a related field Excellent communication and administrative skills Computer skills (email, spreadsheets, and the ability to learn/use in-house systems) Full driving licence (held for 12 months at least) If you are ready to embark on a challenging yet rewarding career path, apply now to be part of our dynamic team! About us: Switch is the largest privately owned leasing company in the UK with 81 locations nationwide. Our Head Office is the heart of our operations, and we're on the lookout for an exceptional Reservations Manager to lead our team to new heights. We have become one of the leading rental companies in the UK thanks to our comprehensive fleet and excellence in customer service. With such growth come amazing opportunities to join our family business where our people continue to remain at the heart of everything we do! Join us and shape the future with us! APPLY NOW and join us! TPBN1_UKTJ

Title: Senior Building SurveyorContract Type: Permanent, full time, 35 hours per week.Salary: From £60,000 63,000 per annum dependant on experienceGrade: 10Reporting Office: London, StratfordAgile Worker: 20% - 40% of contractual hours to be worked from reporting office/working location (hybrid working)Closing Date: 4 th September 2026 at 11pmInterview Dates: 15 th September in person at our office in Stratford, LondonJoin our Team at L&Q:We're looking for an experienced and customer-focused Senior Surveyor to lead a team of Surveyors delivering high-quality repairs and maintenance services across our homes.This is an exciting opportunity for an experienced building surveying professional who enjoys leading people, solving complex technical issues and driving excellent customer outcomes. You'll play a key role in ensuring repairs are delivered safely, efficiently and to the highest standards, while supporting the performance and development of your team.Reporting to the Surveying Manager, you'll lead a team of Surveyors, providing technical expertise across a broad range of repairs, insurance works, complaints and building defects. Working closely with colleagues across Repairs, Housing and Commercial teams, you'll help ensure our residents receive a responsive, high-quality service that delivers real value.If this sounds like you, we would love for you to apply!Your impact in the role:Lead and develop a team of Surveyors to deliver a high-quality surveying serviceOversee complex surveying cases, inspections and provide technical advice.Monitor performance, quality and compliance to achieve service targets.Build strong relationships with residents, contractors and internal teams to deliver excellent customer outcomes.Help drive continuous improvement, value for money and excellent technical support.What you'll bring:Experience leading Surveying teams within housing repairs or property maintenance.Strong technical knowledge of building surveying, repairs and maintenance.Excellent communication, stakeholder management and customer service skills.Ability to write excellent surveying reports and review reports compiled by the team.A relevant surveying qualification or willingness to study to degree level in a relevant subject.About L&Q:Were one of the UKs leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for peoples health, happiness and security. Our purpose is simple to provide social homes and landlord services that everyone can be proud of.250,000 people call our properties home, and were proud to serve diverse communities across London, the South East and North West of England.People are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values, which outline our core expectations and should be demonstrated at all times, and all levels, when representing L&Q click here to read more.At L&Q, we know that diversity and inclusion make us stronger and theyre at the heart of everything we do.When we recruit, we look at what really matters: your skills, experience, and potential. Were proud to be recognised for creating an inclusive workplace. Were a Disability Confident Leader (Level 3) and weve introduced our own Recruitment Advocate scheme to make sure every step of our hiring process is fair, transparent, and consistent. Its all part of our commitment to ending discrimination and making L&Q a place where everyone feels welcome. Find out more here .Sustainability is also at the heart of what we do. We recognise the responsibility we hold as one of the UKs largest housing associations.Click here to find out more about L&Q and why you should join us!TPBN1_UKTJ

Electrical Contracts Manager / Estimator Location: Sidcup, Kent (with regular travel throughout London and the City) Salary: Up to £80,000 per annum (DOE) Contract Type: Full-Time, Permanent About the Company Our client is an established electrical and construction services business that has been delivering high-quality commercial solutions throughout London for over 30 years. The company specialises in electrical contracting and building services across a diverse portfolio of sectors including healthcare, education, commercial property, corporate environments, and facilities managed by some of London's leading managing agents. Known for their technical expertise, exceptional customer service, and long-standing client relationships, they deliver a wide range of projects including electrical installations, testing and inspection, distribution board upgrades, emergency lighting programmes, LED upgrades, maintenance works, and commercial fit-outs. Due to continued growth, they are seeking an experienced and commercially minded Electrical Contracts Manager / Estimator to join the team. The Opportunity This role would suit a fully qualified Electrician who has progressed into estimating, project management, contracts management, or a supervisory role and is looking for the next step in their career. You'll be responsible for managing commercial electrical projects from initial enquiry through to completion, conducting site surveys, producing quotations, managing client relationships, and ensuring projects are delivered safely, professionally, and profitably. This is a highly client-facing position where personality is just as important as technical ability. You'll be meeting clients across London and the City on a regular basis, so we're looking for someone who can confidently represent the business, build rapport quickly, develop trust, and identify opportunities for additional works. Success in this role requires a combination of strong electrical knowledge, commercial awareness, confidence, professionalism, and excellent communication skills. You'll be expected to provide practical electrical solutions, produce accurate quotations, and deliver an exceptional customer experience from start to finish. Key Responsibilities Attend client meetings and carry out site surveys across commercial properties throughout London and the City. Prepare accurate quotations, estimates, and tender submissions. Manage electrical contracts from enquiry through to successful completion. Build and maintain strong relationships with existing and prospective clients. Provide technical and commercial advice to customers. Identify opportunities for additional works and business development. Coordinate engineers, subcontractors, suppliers, and project resources. Monitor project budgets, timescales, profitability, and quality standards. Ensure compliance with all current electrical regulations and health & safety requirements. Produce project documentation, reports, and progress updates. Act as a key point of contact between clients and operational teams. Maintain the highest levels of customer service and professionalism. Essential Requirements NVQ Level 3 Electrical Installation or equivalent. 18th Edition Wiring Regulations. ECS Gold Card. 2391 Inspection & Testing qualification, or willingness to obtain. Strong commercial electrical installation, maintenance, and testing background. Previous experience preparing quotations and estimates. Experience managing electrical projects and contracts. Excellent understanding of current electrical regulations and industry best practice. Full UK Driving Licence. Strong customer-facing and communication skills. Personal Attributes Professional and confident when dealing with clients at all levels. Able to build rapport and establish trust quickly. Strong commercial awareness and business acumen. Excellent organisational and project management skills. Self-motivated and capable of working autonomously. Personable, charismatic, and capable of winning new business through relationship building. Confident presenting electrical solutions and discussing project requirements. A natural problem solver who can think on their feet and provide practical solutions. Comfortable balancing technical and commercial responsibilities. Ideal Background This role would suit someone currently working as a: Electrical Contracts Manager Electrical Project Manager Electrical Estimator Electrical Supervisor Senior Electrician Qualified Electrician looking to move into a more commercial and client-facing role What's on Offer Salary up to £80,000 depending on experience. Travel expenses paid for client meetings and site visits. Opportunity to work with prestigious commercial clients across London and the City. Career progression within a growing and ambitious business. Supportive, professional, and close-knit management team. Diverse project portfolio spanning commercial, healthcare, education, corporate, and public sector environments. A role that combines electrical expertise, estimating, project management, client engagement, and business development. Long-term career opportunities with a company that values quality, professionalism, and customer service. Why Apply? This is an excellent opportunity for an ambitious electrical professional who enjoys building relationships as much as managing projects. If you're a qualified electrician with strong commercial experience and enjoy meeting clients, preparing quotations, managing contracts, and developing business opportunities, this could be the perfect next step in your career. Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people. TPBN1_UKTJ

Marketing Manager - Home Improvement / Interiors sector £50,000 - £65,000 + Car Allowance + Bonus Remote with regular UK travel (Swansea, Hull, Windsor) An exciting opportunity has arisen for an experienced Marketing Manager to join a fast-growing business within the home improvement sector. This newly created role offers the chance to take full ownership of marketing strategy, planning and execution, working directly with senior leadership to support ambitious growth plans. This position is ideal for a commercially focused marketer who enjoys both strategic leadership and hands-on delivery, with responsibility across brand development, lead generation, CRM, content, digital marketing and customer engagement. Key Responsibilities Develop and deliver a marketing strategy aligned to business growth objectives. Manage marketing plans, budgets, KPIs and performance reporting. Lead brand development and ensure consistency across all customer touchpoints. Plan and execute integrated marketing campaigns across digital and traditional channels. Drive lead generation and customer acquisition activity. Develop CRM, email marketing and customer lifecycle campaigns to improve engagement and conversion. Manage external agencies and marketing partners to maximise campaign performance and ROI. Oversee content creation across websites, social media, email and offline marketing channels. Coordinate PR activity, advertising campaigns and customer success stories. Use customer insights and data analytics to optimise marketing effectiveness. Identify opportunities to leverage AI, automation and new technologies to improve performance and efficiency. Provide regular commercial insights and recommendations to senior leadership.About You Proven experience in a Marketing Manager position. Strong B2C marketing background. Experience across both digital and traditional marketing channels. Demonstrable success in lead generation, customer acquisition and CRM marketing. Experience managing agencies, budgets and campaign performance. Strong analytical skills with the ability to turn data into actionable insights. Comfortable operating in a fast-paced, growth-focused environment. Enthusiastic about innovation, AI and emerging marketing technologies.Desirable Experience within home improvement, interiors, retail or consumer-focused sectors. Exposure to franchise, trade or multi-channel business models. Experience supporting events, exhibitions, video content or customer engagement initiatives.What's on Offer? Opportunity to shape and develop a marketing function Direct access to senior leadership Genuine scope to make a significant commercial impact within a growing organisationIf you are an ambitious Marketing Manager looking for a role where you can influence strategy, drive growth and build a marketing function, we would love to hear from you. Apply online or contact Jo Aldred at Reed Marketing & Creative for more information

Ainsworth Recruitment is working with a leading healthcare company to recruit an experienced Business Development Manager for their expanding Complex Care team. Location: Covering the South West – flexible, largely remote with regular travel Salary: £50,000 + bonus + car allowance About the Role Ainsworth Recruitment is supporting a healthcare client in hiring a Business Development Manager – Complex Care to drive growth, build partnerships and expand service delivery across the South. This is a key role for an ambitious Business Development Manager who enjoys autonomy, relationship‑building and creating meaningful commercial opportunities. Working closely with senior leaders and regional teams, the Business Development Manager will play a central part in developing new business, strengthening stakeholder relationships and supporting the delivery of tailored care solutions. Key Responsibilities As the Business Development Manager, you will: • Identify, develop and secure new business opportunities across the region, • Build trusted relationships with social services, commissioning teams, ICBs, case managers and other stakeholders, • Create and deliver effective business development strategies, • Attend stakeholder meetings, partnership visits, events and conferences, • Identify tender opportunities and collaborate with internal teams on successful bids, • Work with Registered Managers and clinical teams to design tailored care solutions, • Analyse market trends, competitor activity, compliance and risk to support commercial proposals, • Manage your own pipeline, priorities and targets in line with business plans and OKRs, • Bring fresh ideas, energy and an entrepreneurial approach to growing the services This role requires a proactive Business Development Manager who can confidently represent the organisation and drive sustainable growth. What We’re Looking For The ideal Business Development Manager will have: • Experience within healthcare, social care or the acute healthcare market, • Strong understanding of Community Care and operational delivery, • Proven success working towards and achieving targets, • Excellent relationship‑building and stakeholder management skills, • Confidence engaging with senior decision‑makers, • An entrepreneurial mindset with the ability to spot and convert opportunities, • Strong organisation, communication and problem‑solving skills, • Ability to work autonomously while collaborating effectively with wider teams, • A genuine commitment to quality and exceptional customer service

What’s in it for youCompetitive salaryPrivate healthcare for you and your familyPension schemeFlexible working options including working from home or our Marylebone office60 days’ work anywhere, even outside the UK if you want25 days off a year, plus public holidays as well as Christmas Eve and

Data-Driven Operational ExcellenceOwn the core Service Level and Operational Scalability metrics for your portfolio: Payment Success Rate, Contact Rate, RFI Rate, Defect Rate, and Partner Health ScoreUse advanced data analysis to identify non-obvious operational blockers and pitch API/process improv

We’re looking for an exceptional Senior Customer Success Executive to join our Scheme Delivery team in London. Sitting alongside our Customer Success Executives, this role is designed for a seasoned B2B service delivery professional who wants to operate with high autonomy. Champion scheme interest

Sounds great, what will I be doing? ðAs our Commercial Customer Success Manager, you’ll:Be a part of our dynamic global revenue team reporting to the VP Customer Success - Midmarket. Right now we’re looking for a Commercial Customer Success Manager to play a key role in our Customer Sucess Team

London, UK, GBR • Customer Success DescriptionJob Title: Customer Success Manager (EMEA)Job Type: Full-timeLocation: Hybrid - London, UK (3 days on-site per week)About CloudBeesCloudBees helps organizations build, run, and govern software factories, giving enterprises the confidence to ship s

LondonCommercial – Customer Success /Full-time /HybridAt Kpler, we are dedicated to helping our clients navigate complex markets with ease. Skills and Experience3+ years customer success experience in Commodities, Energy, Shipping, FintechHighly proficient in Excel. Someone who is empathic, listen

Own technical delivery and release strategies, proactively managing risks, dependencies and escalations to achieve successful outcomes. Drive quality, continuous improvement and effective delivery practices, improving consistency, reducing risk and enabling successful change across teams. Comfortabl

Fascinating and challenging work is the norm - working at Elliptic is never boring!Key ResponsibilitiesWhat you’ll do:Build strong relationships with key stakeholders within your account baseFully manage your customers throughout the various phases of the lifecycle from onboarding to renewal and e

If you’re a proactive customer champion passionate about solving problems, connecting customer value to growth, and advising customers you’ll bring tremendous value to both our customers and team. What You Bring:3+ years experience in customer-facing roles; Customer Success, Technical Account Ma

Reddit is looking for an experienced Sales Manager to lead a team within our Large Customer Sales organization in the UK market. In this role, you will lead a team of Client Partners and Client Account Managers, helping agencies and advertisers achieve their marketing objectives on Reddit’s fast-g

ResponsibilitiesLead the RFA post-sale engagement, retention, and growth of your customers partnered closely with Account teamsSupport expansion of your accounts--identify opportunities, drive business outcomes, ensure customers are successful in partnership with the account teamBuild and foster rel

Customer Success Managers (CSMs) are “Trusted Advisors”, working to map out use cases and assist our Customers to realise the value of our service. We’re currently the leading open banking provider in the UK, and we’re just getting started…As a Senior CSM, you will:Drive end-user adoption

Qualifications7+ years of experience as a Customer Success Manager working in the Software Industry with Large Enterprise Accounts and successful adoption of SaaS. In partnership with the Account manager, participate in quarterly business reviews (Executive Business Reviews) with key customer stakeh

Help build a seamless customer experience across sales, ecommerce, support and success, so customers interact with one agent experience rather than being passed between siloed systems. Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver im

Are you ready for the challenge?YOUR ROLE WILL CONSIST OF:Drive and nurture post go-live customers by increasing adoption and value realisation leading to their success, retention and ultimately growthLead the enablement of our users by conducting product trainingsWork in partnership with Solutions

About the Customer Success teamOur Customer Success team partners with hyperexponential’s largest and most complex customers to drive measurable value and long-term adoption of the hx platform. LocationLondon (hybrid)Employment TypeFull timeDepartmentRevenueCustomer and ConsultingCustomer Success.

Driving volume whilst providing excellent customer experience Travel across EMEA is required to conduct in-person client meetings, build executive and user-level relationships, support customer retention, and identify growth opportunitiesExpansion: Identify upsell opportunities and drive market

Hiring Manager Interview: A 45 mins interview with the hiring manager to deep dive into your experience and what you can bring to the teamChallenge and Team Interview: We will send you a take-home test to showcase your onboarding strategy and data driven approach and invite you to a 60 mins team int

As a Customer Success Manager, you will Manage a portfolio of strategic French-speaking customers throughout the entire lifecycle, from onboarding and training to adoption and ongoing successBe the dedicated contact and own the overall relationship with your clients Ensure that an implementation p

To excel, the position requires a person:Who is an empathetic, inspiring leader and coach who is committed to helping Customer Success Managers grow, succeed, and maintain high morale and camaraderieWho can think critically and strategically, shifting conversations from reactive issue resolution to

Introducing the Trainline Customer Growth Team We're looking for a Senior Engineering Manager to lead engineering within our Customer Growth pillar, on the Value and Growth side of the business. You'll oversee an organisation comprising Engineering Managers and multiple fullstack squads, spanning we

What You'll DoStrategic Account ManagementOwn the vision and strategic success plan for a portfolio of mid-market and SMB customers, driving product adoption, retention, and revenue growthBuild and maintain multi-level relationships within customer organisations, from program managers to C-suite dec

Job Details:Job SummaryThe Customer Success Operations Senior Program Manager is an experienced individual contributor responsible for leading and executing complex, high-impact operational programs across the Customer Success organization and its cross-functional partners. Reporting to the Customer

Why this role?As a Senior Technical Success Manager, you will be a trusted, day-to-day partner for our enterprise customers, helping them adopt and get lasting value from Snyk’s Application Security platform. If you are passionate about helping customers navigate change and unlocking business valu

Working closely with Service Operations, Technical Support, Engineering, Sales, and Finance teams, the Customer Success & Onsite Services Manager drives customer success through proactive service management, data-driven decision making, continuous improvement, and commercial stewardship. Main Purpos

Role OverviewA Digital Customer Success Manager (Digital CSM) manages a pooled portfolio of accounts, focusing on scalable engagement and servicing rather than dedicated, one-to-one account management. Familiarity with customer success platforms (Intercom, Salesforce, Salesloft, Success Hub/EverAfte

We’re looking for an experienced Customer Success Manager who is excited by the opportunity of scaling AI and is someone who enjoys helping people, solving problems, and working on interesting projects. Role:Customer Success at DigitalGenius owns all post-sales customer engagement. Understand cust

Key Success Metrics• Customer retention and account health• Product adoption and utilization• Executive engagement and EVR completion• Customer satisfaction and advocacy• Risk identification and mitigation effectiveness• Success plan execution and business outcome achievement• Growth o

What you'll doLead and develop the teamManage, mentor, and develop a team of CSMs across Commonwealth territoriesSet clear goals aligned to retention, adoption, NPS, and product utilisationRun hiring, onboarding, performance management, and career development for your teamFoster a culture of proacti

We are looking for an Enterprise Customer Success Manager who will partner with Global-e and ensure the long-term success of our clients in the UK. The Enterprise Customer Success Manager will be responsible for developing long-term relationships with their portfolio of assigned clients, connecting

We are currently expanding our Customer Success team, and we’re looking for a new colleague as Customer Success Manager (CSM) for Western Europe. Tasks and responsibilities:As a Customer Success Manager you will be expected to:Build long-term relationship with your clientsAct as a trusted advisor

We’re looking for a Technical Customer Success Manager to own relationships with strategic enterprise customers. As AI changes how software is written, reviewed and evaluated, our customers need more than a traditional Customer Success relationship. Who You Are3+ years in Customer Success, Techn

About the Role:TrendAI is looking for a Customer Success Technical Advisor Team Manager to build and lead a high-performing team of Customer Success Technical Advisors (CSTA) — trusted technical partners who help our strategic customers realize maximum value from the TrendAI Vision One platform.

TransUnion's Job Applicant Privacy NoticeTeam OverviewThe Customer Success team within TransUnion's Global Fraud Solutions business is responsible for driving customer adoption, operational excellence, and long-term value realization across our fraud and identity solutions. The team serves as a trus

Overview:We are seeking an experienced Customer Success Manager to own commercial outcomes and strategic relationships across a portfolio of enterprise retail and CPG customers in the EMEA region. IntroductionJob Title: Customer Success ManagerLocation: United KingdomAbout SymphonyAI Retail:Sympho

Who you’ll be working with and reporting toYou’ll report to our Manager of Customer Success, Large & High-Growth Customers and work closely with teams across:Customer SupportCustomer OnboardingSales and Account ManagementProduct and Product OperationsRevenue OperationsFinanceData and AnalyticsPr

Your ResponsibilitiesAct as the main point of contact for our customers and the primary liaison between the customer and our product teamsLead onboarding processes and delivering training and roll out plans for new customersSupport customers through digital transformation projects with a clear view

Why Join UsBuild strategic relationships with the biggest agencies and brands in the worldPartner with Account Managers, Product Managers, and Leaders to be at the forefront of developing best-in-class playbooks to drive adoption of our AI toolsBe part of a mission-driven, customer-first culture tha

HubSpot is looking for a Customer Success Manager who is interested in interested in leading with AI to deliver customer value, build long-lasting relationships, and help customers unlock their full HubSpot potential to achieve their goals. Customer Success Managers are the trusted inbound advisors

As a Customer Success Manager, you’ll work to own the success and health of a portfolio of clients - primarily private fund managers and the companies they back. Specifically, we're looking for:5+ years of experience in Customer Success or Account Management, ideally within SaaS or professional/le

As we continue scaling globally, we are looking for a Strategic Customer Success Manager to own and elevate our relationships within media agency holding companies. Supermetrics is looking for a Strategic Customer Success Manager to join our team. Experience in B2B SaaS Account Management or Custome

You Will: Serve as an extended member of the Smartsheet account team to bring all assigned contract renewals to a successful conclusion Ensure a positive customer experience throughout all stages of the renewal process Partner with sales, customer success, order management, our partner organisa

ResponsibilitiesServe as the single point of customer accountability, responsible for orchestrating all Signature deliverables, experience, renewal, and expansionBuild and maintain stakeholder relationships with IT and business executive leadership, sponsors, and decision-makers within customer orga