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Senior Contracts Manager Job Summary: The Senior Contracts Manager will lead contract management of complex, major systems agreements within the transportation technology sector. The Senior Contract Manager proactively anticipates, identifies, analyses and informs management of the legal, financial and performance risks that can impact success, ensuring our client minimises its contractual risk, continues to manage its contractual obligations (internal and external) management is kept informed of performance. The role is expected to provide proactive strategic and day-to-day leadership and typically exercises significant decision-making authority under limited supervision and direction. This role requires substantial experience, legal knowledge, and high-level stakeholder management. Essential Job Duties and Responsibilities: • Provides expert advice on contractual risks, legal requirements and compliance standards., • Develops contractual strategies and drive growth by streamlining processes, reducing risk, and optimising commercial strategies., • Lead contractual responsibility for assigned complex, major systems (typically fixed price type) contracts for transit systems consisting of hardware, software, installation, related banking and retail, and other services for large local government public transit customers, from initial proposal through performance and including closeout;, • Monitors the status of all contract deliverables for compliance with contract requirements;, • Responsible for project change management and coordination of contractual activities; collaborates with Project Manager to develop effective strategies and recommendations to management for resolution of contractual issues; co-ordinates submission and negotiation of complex, high dollar value contract proposals, including change orders;, • Resolves issues regarding contractual performance, including claims, changes, and terminations with little intervention from senior leadership;, • Interacts with, briefs, and makes recommendations to management regarding the progress and impact of potential contract and subcontract-related activities on the project, prepares contract and subcontract reviews and reports on issues;, • Reviews, drafts and negotiates contractual agreements; edits terms and conditions and flow-down requirements to subcontracts based on prime contracts consistent with policies;, • Manages variations from receipt to closure including approving and signing of responses and price builds; attending kick off meetings and bid reviews;, • Lead contractual responsibility for assigned major proposals and related strategic agreements (i.e., teaming agreements and sub-contracts), reviews requests for proposals (RFPs) and other proposals, identifies risks, mitigates unacceptable terms and completes overall risks assessment in support of bid-no-bid determination;, • Ensures that if the customer does not perform its obligations under a contract, those issues are monitored and manage these non-conformances to ensure that our client is appropriately compensated for any associated impact;, • Manages, negotiates and mitigates the damaging effect of claims made on them by customers, sub-contractors and/or suppliers;, • Monitors and reviews internal processes to ensure that they remain robust and updated in accordance with client policy and business requirements, considers ways in which new forms of contract may be employed to improve timeliness or efficiency or reduce the risk;, • Liaises closely with Business Development and share market intelligence for the benefit of our client; fosters and develops relationships with key customers/potential customers to ensure that our client are involved as early as possible in any opportunity;, • As required, supervises junior team members or directs the work of others within the Contracts function;, • Ensures compliance with all legal and regulatory requirements, working alongside the legal department;, • Contributes to the development and execution of strategic objectives;, • Complies with values and adherence to all company policy and procedures, in particular the code of conduct, quality, security and occupational health, safety and environmental policies and procedures. In addition to the duties and responsibilities listed, the job holder is required to perform other duties assigned by their manager from time-to-time, as may be reasonably required of them. Minimum Job Requirements: Skills knowledge and experience: Essential: • Demonstrated leadership experience in commercial contract management for high value contracts which include development, service agreements, prime/sub-contract formation, hardware and software installation and maintenance agreements for both commercial and government agency customers;, • Solid experience in legal drafting and contract formation and delivery;, • Strong background in claims management, dispute resolution, and negotiating complex terms and conditions;, • Strong commercial awareness. Ability to apply strong business and contractual judgment to deliver practical, risk balanced commercial solutions ;, • Strong ability to prioritise assignments and meet deadlines in a fast-paced environment without supervision;, • Understands and has experience of European and public sector procurement legislation;, • A general understanding of the technologies used in ticketing or transport systems (helpful but not essential);, • Driving license. Education and qualifications Essential: • Legal qualification and/or professional procurement/contract management qualification.

Senior Contracts Manager Job Summary: The Senior Contracts Manager will lead contract management of complex, major systems agreements within the transportation technology sector. The Senior Contract Manager proactively anticipates, identifies, analyses and informs management of the legal, financial and performance risks that can impact success, ensuring our client minimises its contractual risk, continues to manage its contractual obligations (internal and external) management is kept informed of performance. The role is expected to provide proactive strategic and day-to-day leadership and typically exercises significant decision-making authority under limited supervision and direction. This role requires substantial experience, legal knowledge, and high-level stakeholder management. Essential Job Duties and Responsibilities: • Provides expert advice on contractual risks, legal requirements and compliance standards., • Develops contractual strategies and drive growth by streamlining processes, reducing risk, and optimising commercial strategies., • Lead contractual responsibility for assigned complex, major systems (typically fixed price type) contracts for transit systems consisting of hardware, software, installation, related banking and retail, and other services for large local government public transit customers, from initial proposal through performance and including closeout;, • Monitors the status of all contract deliverables for compliance with contract requirements;, • Responsible for project change management and coordination of contractual activities; collaborates with Project Manager to develop effective strategies and recommendations to management for resolution of contractual issues; co-ordinates submission and negotiation of complex, high dollar value contract proposals, including change orders;, • Resolves issues regarding contractual performance, including claims, changes, and terminations with little intervention from senior leadership;, • Interacts with, briefs, and makes recommendations to management regarding the progress and impact of potential contract and subcontract-related activities on the project, prepares contract and subcontract reviews and reports on issues;, • Reviews, drafts and negotiates contractual agreements; edits terms and conditions and flow-down requirements to subcontracts based on prime contracts consistent with policies;, • Manages variations from receipt to closure including approving and signing of responses and price builds; attending kick off meetings and bid reviews;, • Lead contractual responsibility for assigned major proposals and related strategic agreements (i.e., teaming agreements and sub-contracts), reviews requests for proposals (RFPs) and other proposals, identifies risks, mitigates unacceptable terms and completes overall risks assessment in support of bid-no-bid determination;, • Ensures that if the customer does not perform its obligations under a contract, those issues are monitored and manage these non-conformances to ensure that our client is appropriately compensated for any associated impact;, • Manages, negotiates and mitigates the damaging effect of claims made on them by customers, sub-contractors and/or suppliers;, • Monitors and reviews internal processes to ensure that they remain robust and updated in accordance with client policy and business requirements, considers ways in which new forms of contract may be employed to improve timeliness or efficiency or reduce the risk;, • Liaises closely with Business Development and share market intelligence for the benefit of our client; fosters and develops relationships with key customers/potential customers to ensure that our client are involved as early as possible in any opportunity;, • As required, supervises junior team members or directs the work of others within the Contracts function;, • Ensures compliance with all legal and regulatory requirements, working alongside the legal department;, • Contributes to the development and execution of strategic objectives;, • Complies with values and adherence to all company policy and procedures, in particular the code of conduct, quality, security and occupational health, safety and environmental policies and procedures. In addition to the duties and responsibilities listed, the job holder is required to perform other duties assigned by their manager from time-to-time, as may be reasonably required of them. Minimum Job Requirements: Skills knowledge and experience: Essential: • Demonstrated leadership experience in commercial contract management for high value contracts which include development, service agreements, prime/sub-contract formation, hardware and software installation and maintenance agreements for both commercial and government agency customers;, • Solid experience in legal drafting and contract formation and delivery;, • Strong background in claims management, dispute resolution, and negotiating complex terms and conditions;, • Strong commercial awareness. Ability to apply strong business and contractual judgment to deliver practical, risk balanced commercial solutions ;, • Strong ability to prioritise assignments and meet deadlines in a fast-paced environment without supervision;, • In-depth knowledge of Microsoft Office. Desirable: • Understands and has experience of European and public sector procurement legislation;, • A general understanding of the technologies used in ticketing or transport systems (helpful but not essential);, • Driving license. Education and qualifications Essential: • Degree in a relevant technical, legal or business discipline and/or equivalent level of experience. Desirable: • Legal qualification and/or professional procurement/contract management qualification

The Customer Success Manager (CSM) is responsible for ensuring customers realize maximum value from our solutions throughout the entire lifecycle – from presales handover, through onboarding and adoption, to renewal and expansion. We are seeking a Customer Success Manager (CSM) remotely in UK, to

Long-standing ABR client, we’ve partnered closely to build out their Customer Success and Support functions from the ground up. Background in Customer Success, Solutions, Implementation or Technical Account Management. Building a genuinely best-in-class product transforming how businesses handle c

As the internal champion for customer health you will track each customer’s usage , taking corrective action and escalating to the Account Manager where required. The Customer Growth Team at Vypr is dedicated to driving exceptional customer value via the effective delivery of both support (client

Reporting to our Senior Business Development Manager, you will be the primary relationship owner for pixlbio's client accounts, guiding customers from onboarding through to long-term success.

The role offers high autonomy in a dynamic environment, working alongside experienced Customer Success Managers who value collaboration and shared ownership. You will be part of a new and growing Customer Success Unit, with real influence over how the team and function develop. Bytes is growing quic

I’m working on a great new EMEA Customer Success Manager role at with a leading retail media AdTech platform. Customer Success Manager EMEA with:-. You’ll guide customers through every stage of their journey—from onboarding to optimisation and expansion—ensuring they get maximum value from t

Senior Customer Success Manager / Customer Success Manager. Customer Success evolves as the company scales. Leading strategic conversations and QBRs with senior stakeholders.

Customer Success Manager EMEA with:-. I’m working on a great new UK Customer Success Manager role at with a leading retail media AdTech platform. You’ll guide customers through every stage of their journey—from onboarding to optimisation and expansion—ensuring they get maximum value from the

With strong enterprise traction and a growing customer base, the company is now hiring a Customer Success Manager to work closely with the CCO and Founder. Remote Customer Success Manager. This helps customers recover lost retirement savings while enabling institutions to increase assets under manag

Junior Customer Success Manager – Europe (remote + regular travel across EMEA). You will support with managing customer relationships across EMEA, working alongside clinical teams, and learning fast in an environment where your interpersonal skills matter as much as your technical knowledge. Monit

As the business continues to grow, they are now looking to hire a Customer Success Manager to support customer activation, retention and commercial growth across a high-volume book of business. B2B SaaS experience in a customer-facing role, such as Customer Success, Account Management or a similar p

We are working with a high-growth Microsoft Partner seeking a commercially driven Customer Success Manager with deep Dynamics 365 Customer Engagement (D365 CE) and system integration experience. This is both a new business and customer success role, focused on winning new logos while also managing a

Claranet's Strategic Customer Success Managers (SCSM) are responsible for the larger strategic customer relationships of Claranet's customer base. Strategic Customer Success Managers own the customer experience ensuring the efficient and effective provision of these services to meet their assigned c

You’ll work closely with other Customer Success Managers in the UK, as well as colleagues across the USA and Australia. Dataro are looking for a Customer Success Manager to help grow their presence across the UK charity sector. This role would suit someone with ex

Claranet's Strategic Customer Success Managers (SCSM) are responsible for the larger strategic customer relationships of Claranet's customer base. Strategic Customer Success Managers own the customer experience ensuring the efficient and effective provision of these services to meet their assigned c

Customer Success Manager – UK & Ireland (Remote + Ability to Travel) SciPro are partnered with a pioneering AI-powered medical imaging company fundamentally shaping the way healthcare professionals work, contributing to early detection and appropriate treatment of health conditions. A valid drivi

Strategic Customer Success Managers own the customer experience ensuring the efficient and effective provision of these services to meet their assigned customer's needs. Claranet's Strategic Customer Success Managers (SCSM) are responsible for the larger strategic customer relationships of Claranet'

As a Customer Success Manager, you will oversee the onboarding and success of our Enterprise and Key Account customers. As a Customer Success Manager, you will:. Own a strategic role that directly impacts customer success, retention, and business growth in an evolving industry.

Account Management: Oversee customer accounts and work with the Business Development Managers to ensure timely renewal of contracts, upselling and cross‑selling as appropriate to meet customer needs. We are looking for an experienced and enthusiastic Customer Success Manager to join our dynamic te

We’re looking for a Senior Data Science Manager to join our Customer Support team, based across our key hubs in London and Budapest. Partner strategically with Product, Engineering, and Operations Squad leads to define the strategy and roadmap for the Squad while ensuring our solutions maximize cu

Customer Success Managers, Account Executives, Business Development Representatives, Solution Engineers, and Sales Operations - all working together to help our customers solve their business challenges by adopting Cloudflare while creating the revenue streams that help the company provide free serv

Manage and de-escalate customer conflicts: Effectively handle escalated customer issues, such as complaints, disputes, and strong dissatisfaction. Monitor key performance indicators (KPI) such as customer satisfaction, resolution times, and first-response resolution rates. Employ active listening, e

A leading e-commerce platform in Greater London is seeking a Mid-Market Customer Success Manager to enhance client relationships. Join a diverse team committed to fostering growth and success in global e-commerce.

A global SaaS workforce management company is seeking a Customer Success Manager for SMBs. You will be responsible for driving product adoption and managing the success of small business customers. This includes analyzing customer data to create targeted outreach campaigns, advocating for customer n

A global cybersecurity leader is looking for a Customer Success Manager to ensure successful adoption of their platform. You will be the primary point of contact for top-tier customers, aligning their business goals with product value.

Zilliant is looking for a dynamic Customer Success Manager to join our dedicated Customer Success team. Create annual joint success plans with customers to outline their outcomes, objectives, metrics, and timelines; identify and remove any barriers to the customer’s success plan completion. As a C

The Customer Success Manager is a crucial ambassador for our clients. About the Customer Success Team. Experience in customer success, account management, or a similar role, preferably within the digital marketing industry.

A prominent technology firm is seeking a Bilingual French Customer Success Manager in Reading, UK. The role involves managing customer portfolios, driving high product adoption, and maximizing retention for SMB clients. The ideal candidate will have strong analytical skills, fluency in both English

Maintain accurate customer data and success plans in CRM and Customer Success platforms. As a Customer Success Manager at Swimlane, you will own the post‑sale experience for a portfolio of enterprise customers, driving retention, expansion, and product adoption. B2B software roles; 3+ years in Cus

A leading AI-powered advertising technology company seeks a Customer Success Manager in Greater London. In this role, you will manage global customer accounts, guiding their success in using digital platforms like DV360 and TikTok. You will partner with internal teams to solve challenges and foster

A forward-thinking technology startup seeks a Customer Success Specialist to enhance customer engagement and drive the adoption of its AI-driven solutions. With a proven background in Customer Success or Project Management, you will collaborate with diverse teams to ensure seamless service delivery.

A leading insurance platform is seeking a Customer Success Manager to enhance customer value and retention. This hybrid role involves building strategic partnerships, developing account strategies, and ensuring customer satisfaction.

Customer Success Manager (CSM). Be the trusted point of contact, building strong stakeholder relationships and leading strategic customer engagements. Run onboarding and training to maximise platform adoption and customer confidence.

Customer Success Manager (SaaS / Travel Tech). Ensure customers successfully use Teleleo services (SIM access, OTP, messaging, etc. In this role, you will work closely with customers after onboarding, helping them successfully adopt the product, integrate it into their workflows and achieve their go

Build and execute success plans aligned with customer goals and product capabilities. Build Customer Success playbooks and new processes based on learnings. You’ll build trusted relationships, help customers ship faster, and turn every account into a success story.

As a Customer Success Manager, you will work independently and hold a strong book of accounts across Europe. You can actively shape our processes and structures as we grow and drive the future of Customer Success at Gain. You communicate effectively with stakeholders of different seniorities within

Understand each customer outcomes by communicating with key stakeholders, analyze customer health metrics, run Customer satisfaction survey, support Customer Innovation Workshops. About Sidetrade and its amazing Customer Success team. About Sidetrade and its amazing Customer Success team.

A global B2B SaaS provider is looking for a Customer Success Manager based in the UK to drive client renewals and account expansion. You will manage a portfolio of high-value clients, ensuring customer satisfaction and retention.

A B2B sales recruitment firm is seeking a remote Customer Success Manager to build client relationships and drive product adoption. The role requires over a year of experience in customer success and knowledge of B2B industries such as SaaS and Tech.

Senior Customer Success Manager Job Description. You will collaborate closely with customers, attend in-person meetings when needed, and work cross-functionally with Blink teams (Product, Solutions, Support, Growth, Delivery, Tech, and Professional Services) to ensure customer success at every stage

As a Customer Success Manager, you will partner with fellow CS professionals at leading global startups to drive value realization and strategic growth. Customer Success or Account Management within a B2B SaaS environment, ideally with a commercial track record. Join a high-growth AI company redefin

With customers like HSBC, UK National Health Services and Goldman Sachs, plus feedback like “The best tool for learning cyber security”, “A great platform to learn and gain hands on experience on tools” and “Immersive is a must have for every organisation,” you can see why customer obses

We’re seeking an experienced Enterprise Customer Success Manager to work with our EMEA clients. The Opportunity: If you are up to a new challenge, excited to join a team on fire with one ultimate goal: customer first – then please reach out to us. You’ll have the freedom and responsibility to

A leading market intelligence company in London is seeking a Customer Success Manager to ensure clients realize value from their platform investment. Candidates should have 2–4 years of experience in Customer Success or a SaaS role, strong communication skills, and the ability to build relationshi

We are seeking a Customer Success Manager (CSM) remotely in UK, to take full post‑sales ownership of customer accounts in the UK and across EMEA. The Customer Success Manager (CSM) is responsible for ensuring customers realize maximum value from our solutions throughout the entire lifecycle – fr

Participate in special projects to improve the customer success playbooks or introduce new customer success activities. Our Customer Success team has been crucial in driving a high level of customer satisfaction and securing our Market Leader status on G2 for 5 consecutive years. You’ll own and im