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IT and Cybersecurity Sales Account Director - MSPs - £100k-120k p/a OTE - Remote WFH - London area Managed Services | Azure | Microsoft 365 | Cyber Security | QBRs | Digital Transformation • Predominantly remote working WFH with 1 day per week (Mondays) in office for sales meetings in London area, • £50k-60k p/a base salary, OTE £100k-£120k p/a, • Previous IT / Cybersecurity Account Management experience is essential, • Microsoft suite / Azure knowledge is highly desirable, • Medium to large enterprise account sales and account management experience preferred Are you an experienced MSP Account Director or Strategic IT Account Manager who thrives on building long-term client partnerships and driving technology-led growth? We are looking for a commercially driven, technically credible IT Account Director to manage and grow a portfolio of medium and large business clients. This is a strategic, relationship-led role focused on customer success, roadmap development and account expansion within a fast-growing Managed Service Provider. This is not a cold-hunting position. It is about owning relationships, delivering value, and identifying commercial opportunities within an established client base. The Role You will act as a trusted technology advisor to your clients, helping them navigate digital transformation, cloud adoption and cyber security strategy. Key responsibilities include: • Owning and growing a portfolio of managed services accounts, • Conducting monthly and quarterly QBRs (face-to-face), • Building and presenting detailed technology roadmaps, • Identifying upsell and cross-sell opportunities across IT support, cloud and security, • Translating business goals into practical Microsoft and infrastructure solutions, • Working closely with technical and solutions teams to deliver best-in-class service, • Maintaining high customer satisfaction and NPS scores What We’re Looking For • 5+ years’ experience within an MSP or Managed Services environment, • Strong background in IT support, IT services and cyber security, • Proven track record of exceeding account growth targets, • Experience presenting to and negotiating with C-level stakeholders, • Confident running QBRs and executive-level meetings, • Strong technical understanding of:, • Microsoft 365, • Azure, • Windows Server, • Endpoint security, EDR, MFA, • Antivirus and security best practices You must be commercially focused, relationship-driven and comfortable having technical conversations in a clear, business-led way. Why This Role? • Work with ambitious medium and enterprise clients, • Drive meaningful digital transformation projects, • Be part of a high-growth, forward-thinking MSP, • Take ownership of strategic client relationships If you are currently an IT Account Director, Strategic Account Manager, Technical Account Manager or Senior Customer Success Manager within Managed Services and are looking for a role where you can truly influence client strategy and drive commercial growth, we’d love to hear from you. Apply now or reach out for a confidential discussion

About Us: HBX Group is a leading B2B ecosystem player in the TravelTech space, connecting and empowering businesses in the ever-evolving world of travel. We drive growth for our clients and partners while removing friction from the end-to-end travel experience. Our cloud-based technology platforms offer fast and reliable access to a unique portfolio of travel products & services, while rich data and intelligence seamlessly connect supply and demand worldwide. We have over more than 3,000 experts worldwide, including specialists on the ground who provide insights and support to boost trading even further, especially in the most hard-to-reach segments. This unique blend of technology, data and passionate people serves as a catalyst for all businesses aiming to unlock their full potential in the travel arena. HBX Group comprises four best-in-class B2B brands that meet the needs of its growing and diverse client base across 190+ global markets. Job Summary As a Luxury Travel Senior Business Development Manager at HBX Group, you will be the strategic partner and trusted advisor for our most influential luxury travel clients. Your mission is to acquire and strengthen relationships, curate tailored growth strategies, and maximize opportunities across our luxury portfolio. By leveraging data insights and cross-functional collaboration, you will drive revenue, profitability, and innovation in a dynamic global market. Job Responsibilities • Client Relationship Management: Build, manage, and develop long-term partnerships with high-profile luxury travel clients, acting as their go-to expert., • Strategic Growth: Analyze performance data and client business plans to create ambitious, customized strategies that drive mutual growth., • Commercial Negotiation: Develop and track commercial agreements that increase sales, profitability, and product adoption., • Cross-Functional Collaboration: Work closely with internal teams (Retail, Pricing, Marketing, CTS, Operations) to optimize technical connections, pricing, and marketing campaigns., • Client Engagement: Conduct regular meetings with key stakeholders to review progress, share insights, and co-create initiatives., • Innovation & Adaptability: Introduce new initiatives to meet evolving client and market needs while maintaining a customer-centric approach., • Compliance & Reporting: Ensure all activities adhere to compliance standards and deliver accurate reporting on performance and strategy execution. Skillset and Experience Required Professional Expertise • Experience: Minimum 5+ years in senior sales or account management roles within the travel industry, specifically in luxury retail, with proven success managing high-profile accounts., • Strategic Leadership: Ability to design and execute complex growth strategies, influence senior stakeholders, and deliver measurable results., • Advanced proficiency in Excel, PowerPoint, and data analysis tools; experience with Tableau, Salesforce, and Salesloft is highly desirable., • Strong analytical mindset with the ability to interpret large datasets and translate insights into actionable strategies., • Exceptional communication and presentation skills, capable of engaging senior-level stakeholders and delivering persuasive proposals., • Skilled negotiator with strong influencing abilities to secure commercial agreements and drive behavioral changes in client buying habits., • Ability to build long-term, trust-based relationships with C-suites and decision-makers in the luxury travel sector., • Highly organized, detail-oriented, and results-driven., • Innovative thinker with a proactive approach to problem-solving and adapting to market changes., • Degree in Business, Sales, or Travel & Tourism or similar., • Fluent English (essential) and proficiency in a source market language (highly valued). At HBX Group, we believe that diversity drives innovation and makes travel a force for good. We're committed to creating an inclusive workplace where everyone feels valued and respected, embracing different backgrounds, perspectives and talents. Join us and be part of a team where diversity and equal opportunities really do make a difference.

🌳 Training & Enablement Manager (First Hire) – AI SaaS Startup – Series A – Fully Remote (UK) Another exclusive role from Areti Group 🌳 Areti Group is partnering with a high-growth, Series A-backed AI SaaS startup that is quietly transforming how global organisations operate. This business is building a brand-new software category — product-first, customer-obsessed, and scaling fast. We’re hiring their first Training & Enablement Manager: a hands-on, player-coach who will build onboarding, learning journeys, and enablement from scratch — for clients, internal teams, partners, and brokers. 📍 Location: UK-based | Fully Remote 💼 Type: Full-Time 🚀 Stage: Series A | High growth | AI-driven | Product-first 💰 Salary: Up to £90,000 + excellent benefits 🌳 The Opportunity This is not a “maintain what exists” role. You won’t inherit slide decks, LMS structures, or established playbooks. You’ll build the entire enablement function from the ground up — with real ownership, visibility, and influence. Right now, training is being delivered by the Client Experience Directors. You’ll take ownership of this mission-critical work, design scalable learning frameworks, and create a premium onboarding experience that supports growth without founder dependency. You’ll work closely with Customer Success, Sales, Product, Operations, Partnerships, and Engineering — turning product complexity into clarity, confidence, and adoption. 🌳 What You’ll Own 🌳 Client Training & Onboarding (Core Focus) • Deliver high-quality, engaging live training sessions for key clients, • Coach clients to confident adoption and long-term value, • Build structured onboarding programmes that scale, • Create consistent, repeatable learning journeys across the customer lifecycle 🌳 Internal Enablement (Sales + CS) • Enable Sales and Customer Success teams to speak confidently about the platform, • Reduce reliance on founders and ad-hoc knowledge sharing, • Build partner training programmes and playbooks, • Create enablement packs tailored to partner workflows, • Build the full training and enablement function from zero, • Balance live delivery with scalable documentation and self-serve content, • Continuously improve programmes based on outcomes, feedback, and business needs, • Clients feel confident, capable, and excited using the platform, • Onboarding becomes consistent, intentional, and premium, • Partners and brokers are enabled and independent, • Teams no longer rely on founders for training, • Experience in Training, Enablement, Learning, or Onboarding within a SaaS business, • Proven track record of building programmes from scratch in a startup or scale-up, • Confident delivering training to senior external stakeholders (live + remote), • Strong structured thinking: you can turn ambiguity into clear frameworks, • A self-starter who takes initiative and solves problems without being asked twice, • Comfortable working closely with Product/Engineering and understanding how teams ship software, • Benefits / HR tech exposure, • Experience with LMS tools and online learning platforms, • Familiarity with tools like Atlassian products, Storylane, video-based product training, and content creation workflows You’ll work with and influence the enablement tooling, including: • Atlassian products, • Storylane, • Product video and training content tools, • CX documentation and enablement systems, • First hire in Training & Enablement — real ownership, • A genuinely category-defining AI platform, • Product-first, metrics-driven, human-centred culture, • High trust, high performance — no corporate nonsense, • Salary up to £90,000, • Paid leave + public holidays, • Private medical insurance, • Group life assurance, • Dental & optical cover, • Enhanced maternity leave, • Pension contribution, • Employee assistance programme, • Birthday day off + more

🌳 Training & Enablement Manager (First Hire) – AI SaaS Startup – Series A – Fully Remote (UK) Another exclusive role from Areti Group 🌳 Areti Group is partnering with a high-growth, Series A-backed AI SaaS startup that is quietly transforming how global organisations operate. This business is building a brand-new software category — product-first, customer-obsessed, and scaling fast. We’re hiring their first Training & Enablement Manager: a hands-on, player-coach who will build onboarding, learning journeys, and enablement from scratch — for clients, internal teams, partners, and brokers. 📍 Location: UK-based | Fully Remote 💼 Type: Full-Time 🚀 Stage: Series A | High growth | AI-driven | Product-first 💰 Salary: Up to £90,000 + excellent benefits 🌳 The Opportunity This is not a “maintain what exists” role. You won’t inherit slide decks, LMS structures, or established playbooks. You’ll build the entire enablement function from the ground up — with real ownership, visibility, and influence. Right now, training is being delivered by the Client Experience Directors. You’ll take ownership of this mission-critical work, design scalable learning frameworks, and create a premium onboarding experience that supports growth without founder dependency. You’ll work closely with Customer Success, Sales, Product, Operations, Partnerships, and Engineering — turning product complexity into clarity, confidence, and adoption. 🌳 What You’ll Own 🌳 Client Training & Onboarding (Core Focus) • Deliver high-quality, engaging live training sessions for key clients, • Coach clients to confident adoption and long-term value, • Build structured onboarding programmes that scale, • Create consistent, repeatable learning journeys across the customer lifecycle 🌳 Internal Enablement (Sales + CS) • Enable Sales and Customer Success teams to speak confidently about the platform, • Reduce reliance on founders and ad-hoc knowledge sharing, • Build partner training programmes and playbooks, • Create enablement packs tailored to partner workflows, • Build the full training and enablement function from zero, • Balance live delivery with scalable documentation and self-serve content, • Continuously improve programmes based on outcomes, feedback, and business needs, • Clients feel confident, capable, and excited using the platform, • Onboarding becomes consistent, intentional, and premium, • Partners and brokers are enabled and independent, • Teams no longer rely on founders for training, • Experience in Training, Enablement, Learning, or Onboarding within a SaaS business, • Proven track record of building programmes from scratch in a startup or scale-up, • Confident delivering training to senior external stakeholders (live + remote), • Strong structured thinking: you can turn ambiguity into clear frameworks, • A self-starter who takes initiative and solves problems without being asked twice, • Comfortable working closely with Product/Engineering and understanding how teams ship software, • Benefits / HR tech exposure, • Experience with LMS tools and online learning platforms, • Familiarity with tools like Atlassian products, Storylane, video-based product training, and content creation workflows You’ll work with and influence the enablement tooling, including: • Atlassian products, • Storylane, • Product video and training content tools, • CX documentation and enablement systems, • First hire in Training & Enablement — real ownership, • A genuinely category-defining AI platform, • Product-first, metrics-driven, human-centred culture, • High trust, high performance — no corporate nonsense, • Salary up to £90,000, • Paid leave + public holidays, • Private medical insurance, • Group life assurance, • Dental & optical cover, • Enhanced maternity leave, • Pension contribution, • Employee assistance programme, • Birthday day off + more

Vickerstock are proud to be working in partnership with a well-established and growing supplier to UK food and drink manufacturers to recruit a Senior Customer Development Manager to drive sustainable commercial growth across a portfolio of B2B customers. Senior Customer Development Manager – B2B.

General Manager (Business Development Manager) – Furnishing Fabrics. Looking for a commercially sharp, people-first General Manager to help take this thriving 7-figure business into the 8-figure future it deserves. If you’re a senior leader in furnishing fabrics who loves converting creative pot

The Customer Success Manager will be responsible for the management and execution of customer engagement strategies within our client's organisations. The role focuses on enhancing customer satisfaction and retention, and the individual will report to the Head of Customer Success. Track and report o

Currently scaling its Customer Success function to enhance customer outcomes and long-term value. Customer Success Manager - InsurTech SaaS. Customer Success role within a fast-paced SaaS environment.

We are looking for individuals with experience of using school MIS systems in a Welsh education context for example teachers, exams officers, timetablers, data managers, or local authority officers who are seeking a career change.

What You’ll Be Doing Customer Success & Account Management - Own and manage a portfolio of Mid-Enterprise customers across NA & LATAM - Support onboarding and renewal readiness - Contribute to Quarterly Business Reviews (QBRs): objectives, risks, adoption, and growth - Provide responsive support

In this role, you will be joining a team of 3 Customer Success Managers focused on the EMEA market, and will work closely with the EMEA Partnerships Director.

A leading pharmaceutical company is seeking a motivated Customer Success Manager to join their team. The ideal candidate has a relevant degree and experience in healthcare or clinical research, along with strong communication skills and a customer-centric mindset.

Senior Customer Success Manager. They will focus on the outcomes that our customers are achieving to make the partnership successful. This key role is part of the Customer Success team, reporting to the.

Senior Customer Success Manager (Advisory Focus). We are seeking a Senior Customer Success Manager to support and grow relationships across large, complex advisory organisations, particularly the Big Four (Deloitte, KPMG, PwC, EY). Senior Customer Success Manager (Advisory Focus).

A modern transportation solutions firm in Greater London seeks a Customer Success Manager to proactively drive growth and boost platform adoption. You will effectively manage a diverse portfolio, analyze customer data, and foster strong relationships within various industries. Ideal candidates shoul

A cutting-edge AI technology firm in Greater London is seeking a Customer Success Manager to manage and grow enterprise client relationships. This role is vital for ensuring customer satisfaction and retention while identifying upsell opportunities.

Our most successful customer success managers here are consultative, customer centric and constantly expanding their knowledge through cross-team collaboration. Senior Enterprise Customer Success Manager (German Speaking). Our Customer Success Managers are the key pillar in elevating the customer vo

A technology and advisory firm in the United Kingdom is seeking a Senior Customer Success Manager to manage key Enterprise accounts. Ideal candidates will have experience in Customer Success within a B2B SaaS environment and a strong understanding of customer success metrics. This position offers a

A leading technology provider for estate agencies in the UK seeks a Customer Success Manager to enhance customer satisfaction and retention.

Enterprise Customer Success Manager. As a trusted advisor to our customers, you’ll represent both the voice of Justt and the voice of the customer, driving growth, guiding clients through challenges, and ensuring long-term success. Customer Success Manager managing enterprise accounts.

There, you’ll find answers on topics such as AI at Juro, who’s in the Customer Success team today, how we’re different from other early‑stage companies, the interview process, benefits and more. Josephine Hanschke, Director of Customer Success. While this range is an orientation for you to u

A healthcare technology company is looking for a Customer Success Manager to own the customer journey, from contract signing through to implementation and expansion. The role requires building strong relationships with clients, understanding their needs, and providing exceptional customer service.

As the Manager, Customer Success, you will lead a team of growth Customer Success Managers to deliver successful onboarding, healthy adoption, advocacy and retention in Vanta's rapidly expanding customer base. Influence strategy and design of the customer success methodology, including implementatio

We are seeking a proactive and customer‑focused Customer Success Manager to strengthen relationships with existing clients, enhance customer satisfaction, and drive revenue growth through PPM contract renewals, system upgrades, and referrals. Proven experience in customer success, account manageme

As Senior Customer Success Manager here you will lead the Customer Success function, managing a small team of Customer Success Specialists, and drive long term client value and retention. The ideal candidate for the Senior Customer Success Manager role will have:. To support this, they require a Sen

Customer Success, Account Management, or another senior customer‑facing role. This Customer Success Manager is different: you’ll be on‑site in our central London workspace, to collaborate closely with our founder/CEO, Product Manager, and Growth Lead. Seniority level: Mid‑Senior level | Empl

The Customer Success Manager (CSM) is a strategic partner to Vistage Chairs, supporting the overall health, experience, and long-term success of their peer advisory groups. Each employee has an actionable career progression plan developed through individual collaboration with their manager. Our succ

A leading global financial platform is seeking a Customer Success Manager to foster customer relationships, promote product utilization, and drive growth through engagement. The ideal candidate will bring over 2 years of experience in account management or customer support, coupled with strong commu

A dynamic SaaS company in Greater London is seeking an experienced Customer Success Manager (CSM) to enhance customer satisfaction and retention. The ideal candidate has over 10 years of experience in customer success roles, strong analytical and communication skills, and a proactive mindset.

A leading enterprise software company is seeking a Senior Travel Success Manager for their Greater London location. You will manage key customer relationships and ensure satisfaction, adoption, and retention within the travel segment.

Participate in special projects to improve the customer success playbooks or introduce new customer success activities. Our Customer Success team has been crucial in driving a high level of customer satisfaction and securing our Market Leader status on G2 for 5 consecutive years. Ideals is a global

Strong commercial acumen and the ability to critically assess the financial and strategic components of customer proposals and commercial deals • Managed a portfolio of work across multiple customers previously • Shown ability to grow and expand existing engagements and services within c

You will report to the Manager of Customer Success EMEA. Experience with CRM/CSM tools, customer journey tracking, and success metrics. Collaborate with Customer Support Engineers and Customer Platform Architect to ensure seamless communication and delivery in response to deployment and support tick

A leading investment technology firm in Greater London is seeking a Customer Success Manager to own the delivery of their platform.

We’re hiring a Customer Success Manager (CSM) to own the full post‑sale journey—from onboarding through adoption, renewals, and expansion. Customer Success Manager (Hybrid – North of Manchester). Customer Success or Technical Account Management at a B2B SaaS company.

A leading digital community organization in the United Kingdom is seeking a Customer Success Manager to ensure members achieve their goals and derive value from offerings.

Our customer base is growing faster than ever! We’re looking for experienced Enterprise Customer Success Managers to help us scale our UK business. Customer Success managing large enterprise customers, preferably for companies in the development tooling space. You’ll partner with your customers

A leading digital experience management firm in Manchester seeks a Customer Success Manager to drive customer satisfaction and product value realization. The role requires strong technical skills, excellent communication, and an ability to build relationships with customer executives.

Customer Success Manager (CSM). The Customer Success Manager (CSM) is the trusted guide for our clients post-sale. Customer Success, Account Management or Client Services role within a SaaS or tech environment.

We’re looking for a Customer Success Manager to help manage relationships with Linear’s top customers. Your role will involve onboarding new customers, delivering ongoing support + enablement, and fostering strong relationships to drive customer satisfaction and retention. Act as the voice of th

A leading ERP SaaS provider in the UK seeks a Service Delivery / Customer Support Manager to enhance the customer experience. Responsibilities include coaching the customer service team, managing customer onboarding, and resolving escalated issues. This senior role requires strong leadership skills

A global leader in industrial software is seeking a Customer Success Manager in London or Cambridge. Ideal candidates possess strong communication skills, a technical understanding of software solutions, and have 2-5 years of customer success management experience. The role will focus on managing cu

The role of the Senior Customer Success Manager (CSM) will be accountable for driving customer success, leading renewals, creating qualified upsell leads and overall relationship management within the assigned client base. Actively prospect and grow existing customers recurring revenue within the cu

Participate in special projects to improve the customer success playbooks or introduce new customer success activities. Our Customer Success team has been crucial in driving a high level of customer satisfaction and securing our Market Leader status on G2 for 5 consecutive years. Youll own and imp

A global financial platform is seeking a Customer Success Manager to enhance customer onboarding, retention, and growth within the SMB vertical in London. The ideal candidate will have over 2 years of experience in customer-facing roles and a strong customer-centric mindset. This is a hybrid, full-t

The Senior Customer Success Manager (CSM) – Service owns the strategic technical relationship with Sprinklr’s enterprise customers in customer service, CX, and contact center operations. Ensure successful post‑launch optimization and iterative value unlock through structured success plans and

A facilities management company is seeking an experienced Customer Success Manager to lead the compliance, quality assurance, and performance of a key client contract.

A leading software company is seeking a Senior Customer Success Manager to oversee key strategic accounts while enhancing customer satisfaction and application engagement. In this role, you will guide enterprise customers through onboarding, ensure smooth adoption of solutions, and serve as an exper