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About the Role As an Account Manager at Swanky, you’ll play an important role in supporting the long-term success and growth of our retained ecommerce clients. Working with a range of ambitious retail and ecommerce brands, you’ll act as a key day-to-day partner to clients while helping coordinate activity across internal teams to ensure work remains organised, aligned, and moving forward effectively. This is a collaborative, fast-paced role suited to someone who enjoys building strong relationships, thrives in a team environment, and is confident managing multiple priorities at once. You’ll work closely with developers, designers, strategists, and specialists across a variety of ongoing client initiatives, helping maintain clear communication, delivery visibility, and strong operational organisation across accounts. Alongside supporting day-to-day account delivery, you’ll contribute to roadmap planning, ongoing optimisation, and wider growth conversations, helping clients continue to evolve and improve their ecommerce experience over time. We’re looking for someone who is proactive, organised, commercially aware, and comfortable taking ownership of their accounts while knowing when to collaborate, challenge, or escalate appropriately. Cultural fit is hugely important to us at Swanky. We’re looking for someone who is approachable, adaptable, solutions-focused, and genuinely enjoys working closely with both clients and colleagues. The ideal candidate will bring a positive attitude, strong communication skills, and a willingness to learn and grow within a supportive, ambitious, and evolving agency environment. Key Responsibilities Client Relationships & Account Growth • Build strong, trusted relationships with clients, becoming a reliable day-to-day partner across ongoing retainers and growth plans., • Develop a strong understanding of each client’s business, priorities, and commercial goals to support long-term success., • Support strategic account planning, helping clients prioritise initiatives that drive growth and improve performance., • Lead clear, confident communication across meetings, project management platforms, and written updates., • Help identify opportunities to add value across accounts through proactive recommendations and ongoing collaboration. Account Coordination & Delivery • Coordinate ongoing account activity across multiple retained clients, ensuring priorities, timelines, and deliverables remain organised and on track., • Use project management software to manage workflows, maintain visibility across accounts, and support efficient collaboration between teams., • Work closely with developers, designers, strategists, and specialist teams to ensure work progresses smoothly and aligns with wider account goals., • Proactively identify risks, blockers, or gaps in delivery and work collaboratively to resolve them effectively., • Support roadmap planning and ensure priorities remain aligned with client objectives and business needs. Teamwork & Operational Excellence • Foster strong cross-functional collaboration, helping teams stay aligned, informed, and focused on shared outcomes., • Contribute to the continuous improvement of internal processes, workflows, and ways of working across account delivery., • Support a positive, collaborative team culture built on communication, accountability, and mutual respect., • Balance multiple priorities with confidence, adaptability, and a calm, solutions-focused approach. Industry Awareness & Strategic Thinking • Stay informed on Shopify updates, ecommerce trends, and emerging digital best practices., • Bring proactive ideas and insights into client conversations and internal discussions., • Support strategic thinking across accounts by helping identify opportunities for optimisation, innovation, and long-term growth. Required Skills & Experience • Strong organisational and time management skills, with the ability to manage multiple clients, priorities, and deadlines simultaneously, • Excellent written and verbal communication skills, with confidence leading client conversations and translating technical or strategic information clearly, • Experience coordinating cross-functional teams, • Comfortable using/willing to learn project management tools and structured workflows (e.g. Wrike, Asana, ClickUp, Monday, Jira), • Proactive problem-solving mindset, with the ability to identify risks and keep momentum moving, • Strong attention to detail and ability to maintain high standards across delivery and communication, • Confident working in a fast-paced, changing environment with multiple moving parts Desirable Skills & Experience • Experience working within ecommerce, retail, or digital agency environments, • Familiarity with Shopify or other ecommerce platforms, • Exposure to CRO, UX, SEO, paid media, CRM, retention, or wider digital growth disciplines, • Understanding of agile delivery methodologies or sprint-based working, • Experience working with enterprise or multi-stakeholder clients, • Interest in ecommerce trends, emerging technologies, and digital customer experience What We Offer • Competitive salary DOE, • 30 days holiday per year inclusive of bank holidays, plus 1 additional day per full year served, capped at 5, • Flexible working hours during the day, • Beautiful Exeter-based offices for those based in the South-West of the UK (but this can be a fully remote role for the right candidate), • Employee Assistance Programme with 24/7 access to services, • Free unlimited tea, hot chocolate, coffee and healthy snack bar (in the office), • MacBook Pro (or your preferred choice of tech), • The opportunity to work with ambitious, fast-growing brands on exciting and evolving ecommerce strategies, • Opportunities for career development within a highly collaborative and growing agency, • Regular company socials and events, • Opportunity for occasional travel to client meetings and conferences No Recruiters

We've been championing local businesses for over 60 years. Where once our Yellow Pages helped those businesses get found and chosen, we now do this and much, much more with our proven digital marketing solutions, making us the UK's number one managed digital advertising partner for local businesses. We have a fantastic opportunity for a top performing field sales professional to join our sales and account management team as a Senior Account Manager covering the South East (you must be based on patch). This is a field sales role with a focus on developing high value new business opportunities whilst managing an account base of Yell’s mid-spend customers. As a Senior Account Manager, you will have an extensive portfolio of products to help you identify valuable solutions for your customers including Pay Per Click, SEO and Agency Social; as well as Yell.com, Smart Performance, Websites, Video and Reputation Management. The primary function of the role is to retain, nurture and grow your customers’ product spend into high performing digital marketing solutions, whilst actively sourcing new business. Essentially, the need to develop and grow your client’s digital portfolio will be your everyday driver as well as acquiring new high value prospects who are looking for a digital agency level solution. Key Responsibilities: • Managing a generous portfolio of clients, with annualised spend ranging from £5000 - £12,000., • Dealing with overall account values of circa £1 million annually, • This role involves nurturing your customer base which you will be targeted to retain and grow each quarter; along with the acquisition of new prospects that you will self-source., • Delivering growth sales from our full range of digital solutions (including agency products) - actively identifying and acquiring new digital opportunities by developing advertising programs that meet clients’ needs and the Yell agency minimum spend thresholds., • Responsible for delivering your Growth target of high value new business by actively identifying, hunting and acquiring new digital opportunities within the market., • Selling Yell’s digital product portfolio at a high level to propose the right commercial model that will maximise revenue and meet the customer requirements., • Building long lasting relationships with your account base., • Nurturing relationships with key stakeholders within the wider business, including DAD’s, KAD’s, customer service and the Yell agency. Essential Requirements: • A full UK driving license is required with no more than 6 points and access to a car, • Demonstrable experience in selling high value digital solutions., • Ability to demonstrate a highly successful track record of digital sales performance, • A strategic thinker with a high understanding of digital marketing campaigns and technology., • Resilient and disciplined with tenacity. Never afraid to ask for testimonials which supports their client dedicated ethos., • Ability to demonstrate a highly effective personal development plan to continuously adapt to the digital market and keep in touch with what our competitors are doing., • An excellent communicator with the ability to explain complex digital information clearly and concisely., • Emotionally intelligent, demonstrating respectful, professional and collaborative approaches to team members and supporting functions within the business., • Task orientated, everyday willing to go the extra mile for their client., • Flexible – able to adapt to changing priorities and targets and strategies quickly. Why join us? • £40,0000 Base and £22,000 OTE, • Car Allowance of either £5200 or £6200 depending on car, • Local bonus and incentive plans, • Savings at over 900 outlets inc. supermarkets, fashion, electronics, and travel, • Access to mind, money and movement wellbeing resources and gym discounts, • Savings on eyecare and free eye tests, • Company-wide and local recognition schemes, • 24/7 Employee Assistance Programme support, • Pension scheme for colleagues aged 22 to State Pension Age, • Life insurance for all

Digital Marketing knowledge including organic, SEO, PPC, affiliate, PR and influencer marketing. An excellent knowledge of digital marketing tools such as Google Analytics 4, Search Console, Semrush or similar SEO tools, AdSense etc. If you’re the successful Digital Marketing and Product Manager,

The Vacancy What is the role This role goes beyond conventional SEO, with responsibility for growing organic traffic, revenue and brand visibility across search engines, AI-powered experiences, and generative discovery platforms. You will shape and execute strategies spanning technical SEO, content optimisation, digital PR, Generative Engine Optimisation (GEO), and AI innovation, ensuring our brands... JBRN1_UKTJ

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