Senior Resident Service Officer
16 days ago
City of London
Resident Services Officer Location: Golden Lane Estate, London EC1Y (Monday to Friday, 8am to 4pm) as the role is client facing Job Type: Temporary (3 months with review to extend to 12 months) Hourly rate: £32.86ph - £37ph depending on experience Working Hours: Full-time, 35 hours per week We are seeking a Senior Resident Services Officer for an initial 3-month period with a potential extension to a fixed-term contract of 12 months. This role is based at the high-profile Golden Lane Estate, which requires a mature and experienced housing professional to manage a range of housing services effectively. We are looking for an urgent start and interviews will be held on Wednesday 10th September Day-to-day of the role: Handle a full range of tenancy management issues including sign-ups, tenancy audits, mutual exchanges, successions, and tenancy terminations. Respond effectively to complaints of anti-social behaviour and tenancy breaches. Support vulnerable residents and collaborate with colleagues and agencies to help sustain tenancies. Promote resident involvement activities and maintain a visible presence on the estate, building positive relationships with residents' associations and other groups. Play a pivotal role in signing up and inducting new tenants into 66 brand new homes recently completed at the estate. Managing the customer service officerRequired Skills & Qualifications: Must have substantial professional experience in housing management, including general needs and leasehold. Relevant professional qualification (e.g., CIH) or equivalent experience. Strong knowledge of relevant housing law and regulation. Excellent customer service and problem-solving skills, with an ability to resolve conflicts positively. Proficiency in general IT skills and experience using housing management software. Ability to work independently with outstanding organisational skills and a positive, enthusiastic approach.Benefits: Competitive salary based on experience. Work ina dynamic environment with a significant impact on the community. To apply for this Resident Services Officer position, please submit your CV detailing your relevant experience or contact Mel Applin @ Reed