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Job Title: Farm Safety & Transport AdviserSalary: c. £39,448 (Dependant on Skills and Experience)Location: Stoneleigh, Warwickshire with agile workingWorking Hours: 35 hours per weekContract Type: Fixed term contract until 30 September 2027The National Farmers Union (NFU) is the biggest farming organisation in the UK. We're proud to make a difference for all our members, by shaping attitudes towards British farming and leading the charge on a range of major issues, from climate change and food standards to rural crime and broadband rollout.Purpose of the role:Youll enjoy the chance to use your expertise to help shape the NFUs stance on a range of farm safety and transport issues. You will be the NFUs lead in advocacy work to shape legislation and drive industry-led initiatives. You will be responsible for briefing our policy teams, officeholders and members. You will represent the NFU in negotiations with government and other bodies and youll be the voice of our members, delivering better outcomes for transport and farm safety issues. You will also be the secretariat and policy lead for the Farm Safety Partnership, developing innovative ideas and strategies to address farmings safety record.What youll be doing:Youll play a key role in developing NFU policies and lobbying to protect our members interests regarding farm safety and transport. As the lead adviser on a range of areas, youll enjoy a varied workload, as you help shape farm safety and transport policy. Youll be preparing our responses to government policy and legislative proposals, or giving our members a voice in negotiations. This means youll need to keep up-to-date on the latest relevant political, technical, legal or commercial developments in your specialist areas, which may involve some UK or foreign travel. Youll work with regional colleagues to organise and present farm safety events around the country for NFU members and stakeholders. Youll also develop a network of useful contacts, from senior government officials to the media, trade associations to commercial businesses. Working on sensitive or emotionally charged issues, alongside colleagues from other NFU teams, youll be the face of our policy team, promoting our work and raising our profile through your focus, enthusiasm and expertise.What youll bring:With a degree and expertise and experience in farming and agriculture engineering / machinery is preferable but not essential. Youll ideally have an agricultural background and will be used to working with farmers or food producers. Youll be an articulate communicator and negotiator with a keen eye for detail and the ability to research, analyse and collate complex issues clearly. You will be a confident public speaker and feel comfortable presenting in front of members and stakeholders. This means youll be as confident working with the media and writing relevant news stories and articles, as developing new policies, or lobbying for our members interests. With a can-do attitude and the ability to work independently or as part of a team, youll be comfortable developing successful professional networks. Youll also be a problem solver, with the ability to manage projects and prioritise your work.Why choose us?Join us and youll find an organisation that encourages and enables you to achieve your full potential. In return you will be rewarded with a full range of benefits including:Generous holiday allowance (starting at 25 days a year + Bank Holidays, rising to 30 days pro rata with length of service), plus 1 annual Christmas company dayOption to buy and sell up to 5 days annual leaveCompany funded health CashplanEnhanced maternity, paternity and shared parental leavePerformance-related payCompetitive Pension and Life assuranceAccess to interest-free loans for cars, bikes, season tickets and driving lessonsEmployee Assistance program to help you deal with lifes challengesDiscounts on new a range of vehicles, holiday rentals, wellbeing and lifestyle and many moreAttractive, modern office, with on-site restaurant and free parkingWho we areEvery day, we're the voice of around 43,000 British farmers and growers who produce food, making sure their concerns are heard at the heart of government both online and locally. This means developing strong relationships with everyone from NFU colleagues to government ministers. So, as well as having a high profile in both the media and Westminster, we work with and support local members through a network of regional and county offices across England and Wales.Policy and Trade & Business StrategyThis team takes an active role in developing and influencing the policies that benefit farming businesses across the UK. This means keeping up to date with and responding to national and international developments, engaging with and advising NFU members, and putting their decisions into action.Its exciting, complex work, covering every area of farming and dealing with a range of stakeholders, from government ministers, civil servants and the media, to local NFU branches. The sheer variety of our work means you can be involved in a wide range of projects from initial research to policy delivery. Our collaborative approach means youll find plenty of opportunities to build your knowledge its up to you to take them.Join usWere committed to recruiting a diverse and highly-talented workforce. Well support you by providing you with extensive learning and development opportunities and build a career that balances your professional ambitions with your personal commitments including discussions around agile and flexible work options.We encourage you to apply as soon as possible. If we decide we've found the right person for the role, we reserve the right to withdraw this advert and close applications before the closing date.For any internal colleagues only: Subject to agreement with your current line manager and Head of Department, this may be considered a secondment opportunity. For more information on Secondments at the NFU please review our Secondment Policy.REF-231 065TPBN1_UKTJ

Senior Commercial Broker - Coventry - Up to £50,000 \n Join an established, ambitious brokerage in Coventry and step into a pivotal role at the heart of the broking team - working alongside the Branch Director and leading from the front on a broad and varied commercial book. \n This is a senior position for an experienced broker who's ready to take on more than just their own clients. You'll manage a diverse portfolio ranging from £5,000 policies through to clients with GWP of £400,000, provide hands-on support and mentorship to less experienced brokers, and act as the Branch Director's right hand in driving the team forward. \n Salary: Up to £50,000 Location: Coventry Working pattern: Primarily office based - flexible working available where required \n What you'll be doing \n\n • Managing and developing a broad mid-market commercial book across a wide range of risk sizes and classes\n, • Acting as number two to the Branch Director - supporting the leadership and direction of the broking team\n, • Providing mentorship, technical guidance and day-to-day support to less experienced brokers\n, • Broking risks to market and securing the best outcomes for clients across the full premium range\n, • Working closely with the Branch Director on team performance, workflow and development\n, • Maintaining high standards of compliance, accuracy and client service throughout\n\n What they're looking for \n\n • 5+ years of solid commercial broking experience\n, • Strong mid-market knowledge - comfortable working across a wide range of premium sizes\n, • Cert CII qualified or above\n, • Acturis proficiency - this is important\n, • A natural mentor - someone who leads by example and brings others with them\n, • Confident, organised and able to operate at a senior level within a busy broking environment\n\n Why this role? \n\n • A genuinely senior position with real influence over how the team operates\n, • A varied and interesting book - from smaller SME risks right through to £400,000 GWP clients\n, • The opportunity to work directly alongside the Branch Director and shape the team's future\n, • An established, well-regarded brokerage with a strong local presence\n, • A competitive salary of up to £50,000 with flexible working where needed\n\n Ready to make a move? Get in touch - even if you're just exploring your options. \n By sending an application or applying for a job, you consent to your personal data being processed and stored by Get Recruited (UK) Ltd in accordance with our Cookie & Privacy Policy (available in the footer on our website). Get Recruited (UK) Ltd acts as an employment agency for permanent recruitment and as an employment business for the supply of temporary workers. We are an equal opportunities employer and we never charge candidates a fee for our services.

You'll provide in-house legal and commercial support to the NFU and its subsidiary companies, including contract drafting and negotiation, data protection compliance, and the development of proportionate procurement practices to support value for money, effective risk management and good governance. You'll be a qualified solicitor (or equivalent) with a current UK practising certificate, bringing strong experience in drafting, reviewing and negotiating complex commercial contracts. With a solid understanding of GDPR and data protection compliance, you'll be confident advising stakeholders in a practical, business-focused way. Highly commercially aware, you'll balance legal risk with organisational objectives, applying sound procurement principles and contributing to effective governance. You'll also be an excellent communicator, able to simplify complex legal concepts, influence at all levels, and build strong working relationships across the business while delivering clear, pragmatic guidance. The National Farmers' Union (NFU) is the biggest farming organisation in the UK. We're proud to make a difference for all our members, by shaping attitudes towards British farming and leading the charge on a range of major issues, from climate change and food standards to rural crime and broadband rollout., Every day, we're the voice of around 43,000 British farmers and growers who produce food, making sure their concerns are heard at the heart of government both online and locally. This means developing strong relationships with everyone from NFU colleagues to government ministers. So, as we work with and support local members through a network of regional and county offices across England and Wales. Join us We're committed to recruiting a diverse and highly-talented workforce. We'll support you by providing you with extensive learning and development opportunities and build a career that balances your professional ambitions with your personal commitments including discussions around agile and flexible work options. Join us and you'll find an organisation that encourages and enables you to achieve your full potential. In return you will be rewarded with a full range of benefits including: • Generous holiday allowance (starting at 25 days a year + Bank Holidays, rising to 30 days pro rata with length of service), plus 1 annual Christmas company day, • Option to buy and sell up to 5 days annual leave, • Company funded health Cashplan to help with everyday costs; dental, optical, physiotherapy etc., • Enhanced maternity, paternity and shared parental leave, • Performance-related pay, • Competitive Pension and Life assurance (4 x Salary), • Access to interest-free loans for cars, bikes, season tickets and driving lessons, • Employee Assistance program to help you deal with life's challenges, • Discounts on a range of new vehicles, holiday rentals, wellbeing and lifestyle and many more, • Attractive, modern office, with on-site restaurant and free parking #J-18808-Ljbffr

In this incredibly varied role, you'll help manage a store that's better and more successful than ever before. You'll take real pride in maximising sales, ensuring great customer service, minimising costs and optimising operational efficiency. There's real responsibility too. In the absence of the Store Manager and Assistant Store Manager, you'll be fully in charge of the store, gaining valuable experience to help you take your next step in management. It means you'll tackle everything from ordering stock to training employees, and from checking product displays to delivering sales targets. It feels great to be part of a business that does things its own way and achieves fantastic results while doing so. You will also receive an additional premium of £4.00 per hour whilst running the store. TPBN1_UKTJ

Mobile Maintenance Technician South Birmingham/Warwickshire £30K Permanent My client is on the lookout for an experienced Mobile Maintenance Technician to join the team. You will have the opportunity to work on one of their leading supermarket contracts. The role will involve carrying out non-technical repairs and minor PPM&'s. You will also assist in carrying out planned and reactive maintenance, electrical, and mechanical plant works at various sites within the designated region. Key Responsibilities – Mobile Maintenance Technician Assist other Technicians with any major or minor maintenance work. Complete all necessary PPM's and reactive maintenance schedules within agreed timescales and to ensure all necessary paperwork is completed accurately and as required. Responding promptly and positively to service call requests from the Helpdesk and to assess the requirements of the job and carry out repairs as necessary. Prioritising and completing minor maintenance and repair work to agreed timescales. Ensuring all tools and equipment necessary to complete minor maintenance and repairs are available and serviceable at all times. Qualifications & Experience – Mobile Maintenance Technician City & Guilds / NVQ trade qualification (Carpentry / Plumbing / Roofing) – Preferrable Previous experience in building maintenance within a commercial / retail environment On Offer – Mobile Maintenance Technician £30K 40 hour week Travel time paid after half hour each way OT paid at 1.5x Mon – Fri / 2x Sat-Sun Company pension scheme (matched up to 5%) Private healthcare (BUPA) Various employee discount schemes For more information on this role, please contact Harry Waller on 01453 829778 or send a copy of your CV to Omega Resource Group is an employment agency specialising in opportunities at all levels within the Engineering, Aerospace, Automotive, Electronics, Defence, Scientific, Oil & Gas, Construction and Manufacturing sectors. For details of other opportunities available within your chosen field please visit our website Omega is acting as an Employment Agency in relation to this vacancy. Omega does not charge candidates any recruitment or job-seeking fees at any stage of the hiring process. TPBN1_UKTJ

We are seeking a highly professional and experienced Retail Security & Loss Prevention Officer to join our team in Coventry. This role is ideally suited to individuals who have a proven background in retail security, loss prevention, and shrinkage reduction within busy retail environments. We are looking for confident professionals who can combine exceptional customer service with proactive theft prevention and store protection. Please note that applications will only be considered from candidates who have a minimum of 2 years' retail security experience. Location: Coventry Pay Rate: £15.50 - £16.25 per hour (dependent on experience) Hours: Various Shift Pattern: Various SIA SG or DS License Essential SG / DS SIA licence required. Your Responsibilities As a Senior Retail Security & Loss Prevention Officer, you will: - Act as a highly visible security presence to protect colleagues, customers, stock, and company assets - Proactively identify and prevent theft, fraud, and stock loss - Support the delivery of store loss prevention strategies and contribute to shrinkage reduction - Monitor and respond appropriately to suspicious activity and security incidents - Conduct investigations and gather relevant information relating to theft and loss prevention incidents - Produce accurate and detailed incident reports using digital reporting systems - Build positive working relationships with store management and retail teams - Ensure all site security procedures and client requirements are followed at all times - Respond effectively to emergencies, incidents, and fire evacuation procedures - Conduct staff and contractor searches where required and authorised - Maintain professional standards of appearance, conduct, and customer service at all times What We're Looking For To be successful in this role, you will have: - A valid SIA Security Guarding (SG) or Door Supervision (DS) license - A minimum of 2 years' retail security experience - Previous loss prevention, store detective, or retail crime prevention experience - Experience identifying and preventing theft, fraud, and stock loss - Excellent communication and conflict management skills - A professional, smart, and highly presentable approach - Strong written skills with experience completing incident reports and documentation - Confidence using digital reporting systems and mobile technology - The ability to remain calm, observant, and decisive in challenging situations Why Join Us? Join us, part of the world's leading provider of security solutions, and enjoy genuine opportunities for career development and progression. From comprehensive induction training and on-site support to ongoing development programmes, you'll be supported every step of the way by an experienced management team. Benefits - 5.6 weeks holiday per year (8 of these will be in lieu of bank holidays, worked or not worked) - Workplace Pension Scheme - Progression training and development opportunities - Life assurance benefit - Contributory Healthcare Scheme - Eyecare vouchers - Employee Discount Schemes - Refer a friend scheme - Free uniform provided Job Ref: 1TSSG (T149) Our client is a recognised Disability Confident Leader Employer, committed to fostering an inclusive workplace where everyone can thrive. They prioritise accessibility, support, and opportunity for all employees. Join their diverse and empowering team today! About Staffline Staffline is the UK's largest recruitment solutions partner, enabling over 35,000 people into good work every week. We operate at more than 420 customer sites across England, Scotland and Wales. As one of the most established recruitment agencies in Nottingham with operations across the UK, we specialise in connecting businesses with temporary and permanent jobs across warehouse & logistics, food and drink, aviation, driving, technical & engineering, manufacturing & automotive and security. Important Information - Staffline and its subsidiaries do not charge any recruitment or job-seeking fees at any stage of the hiring process. - This job advert may not be copied, imitated, or used, in whole or in part, by third-party websites, without prior written consent from Staffline. - Our job adverts are correct at the time of publication, but some details and job responsibilities are subject to change. TPBN1_UKTJ

Senior Commercial Broker - Coventry - Up to £50,000 Join an established, ambitious brokerage in Coventry and step into a pivotal role at the heart of the broking team - working alongside the Branch Director and leading from the front on a broad and varied commercial book. This is a senior position for an experienced broker who's ready to take on more than just their own clients. You'll manage a diverse portfolio ranging from £5,000 policies through to clients with GWP of £400,000, provide hands-on support and mentorship to less experienced brokers, and act as the Branch Director's right hand in driving the team forward. Salary: Up to £50,000 Location: Coventry Working pattern: Primarily office based - flexible working available where required What you'll be doing Managing and developing a broad mid-market commercial book across a wide range of risk sizes and classes Acting as number two to the Branch Director - supporting the leadership and direction of the broking team Providing mentorship, technical guidance and day-to-day support to less experienced brokers Broking risks to market and securing the best outcomes for clients across the full premium range Working closely with the Branch Director on team performance, workflow and development Maintaining high standards of compliance, accuracy and client service throughoutWhat they're looking for 5+ years of solid commercial broking experience Strong mid-market knowledge - comfortable working across a wide range of premium sizes Cert CII qualified or above Acturis proficiency - this is important A natural mentor - someone who leads by example and brings others with them Confident, organised and able to operate at a senior level within a busy broking environmentWhy this role? A genuinely senior position with real influence over how the team operates A varied and interesting book - from smaller SME risks right through to £400,000 GWP clients The opportunity to work directly alongside the Branch Director and shape the team's future An established, well-regarded brokerage with a strong local presence A competitive salary of up to £50,000 with flexible working where neededReady to make a move? Get in touch - even if you're just exploring your options. By sending an application or applying for a job, you consent to your personal data being processed and stored by Get Recruited (UK) Ltd in accordance with our Cookie & Privacy Policy (available in the footer on our website). Get Recruited (UK) Ltd acts as an employment agency for permanent recruitment and as an employment business for the supply of temporary workers. We are an equal opportunities employer and we never charge candidates a fee for our services

Job Title: Farm Safety & Transport Adviser Salary: c. £39,448 (Dependant on Skills and Experience) Location: Stoneleigh, Warwickshire with agile working Working Hours: 35 hours per week Contract Type: Fixed term contract until 30 September 2027 The National Farmers’ Union (NFU) is the biggest farming organisation in the UK. We're proud to make a difference for all our members, by shaping attitudes towards British farming and leading the charge on a range of major issues, from climate change and food standards to rural crime and broadband rollout. Purpose of the role: You’ll enjoy the chance to use your expertise to help shape the NFU’s stance on a range of farm safety and transport issues. You will be the NFU’s lead in advocacy work to shape legislation and drive industry-led initiatives. You will be responsible for briefing our policy teams, officeholders and members. You will represent the NFU in negotiations with government and other bodies and you’ll be the voice of our members, delivering better outcomes for transport and farm safety issues. You will also be the secretariat and policy lead for the Farm Safety Partnership, developing innovative ideas and strategies to address farming’s safety record. What you’ll be doing: You’ll play a key role in developing NFU policies and lobbying to protect our members’ interests regarding farm safety and transport. As the lead adviser on a range of areas, you’ll enjoy a varied workload, as you help shape farm safety and transport policy. You’ll be preparing our responses to government policy and legislative proposals, or giving our members a voice in negotiations. This means you’ll need to keep up-to-date on the latest relevant political, technical, legal or commercial developments in your specialist areas, which may involve some UK or foreign travel. You’ll work with regional colleagues to organise and present farm safety events around the country for NFU members and stakeholders. You’ll also develop a network of useful contacts, from senior government officials to the media, trade associations to commercial businesses. Working on sensitive or emotionally charged issues, alongside colleagues from other NFU teams, you’ll be the face of our policy team, promoting our work and raising our profile through your focus, enthusiasm and expertise. What you’ll bring: With a degree and expertise and experience in farming and agriculture engineering / machinery is preferable but not essential. You’ll ideally have an agricultural background and will be used to working with farmers or food producers. You’ll be an articulate communicator and negotiator with a keen eye for detail and the ability to research, analyse and collate complex issues clearly. You will be a confident public speaker and feel comfortable presenting in front of members and stakeholders. This means you’ll be as confident working with the media and writing relevant news stories and articles, as developing new policies, or lobbying for our members’ interests. With a can-do attitude and the ability to work independently or as part of a team, you’ll be comfortable developing successful professional networks. You’ll also be a problem solver, with the ability to manage projects and prioritise your work. Why choose us? Join us and you’ll find an organisation that encourages and enables you to achieve your full potential. In return you will be rewarded with a full range of benefits including: Generous holiday allowance (starting at 25 days a year + Bank Holidays, rising to 30 days pro rata with length of service), plus 1 annual Christmas company day Option to buy and sell up to 5 days annual leave Company funded health Cashplan Enhanced maternity, paternity and shared parental leave Performance-related pay Competitive Pension and Life assurance Access to interest-free loans for cars, bikes, season tickets and driving lessons Employee Assistance program to help you deal with life’s challenges Discounts on new a range of vehicles, holiday rentals, wellbeing and lifestyle and many more Attractive, modern office, with on-site restaurant and free parking Who we are Every day, we're the voice of around 43,000 British farmers and growers who produce food, making sure their concerns are heard at the heart of government both online and locally. This means developing strong relationships with everyone from NFU colleagues to government ministers. So, as well as having a high profile in both the media and Westminster, we work with and support local members through a network of regional and county offices across England and Wales. Policy and Trade & Business Strategy This team takes an active role in developing and influencing the policies that benefit farming businesses across the UK. This means keeping up to date with and responding to national and international developments, engaging with and advising NFU members, and putting their decisions into action. It’s exciting, complex work, covering every area of farming and dealing with a range of stakeholders, from government ministers, civil servants and the media, to local NFU branches. The sheer variety of our work means you can be involved in a wide range of projects from initial research to policy delivery. Our collaborative approach means you’ll find plenty of opportunities to build your knowledge – it’s up to you to take them. Join us We’re committed to recruiting a diverse and highly-talented workforce. We’ll support you by providing you with extensive learning and development opportunities and build a career that balances your professional ambitions with your personal commitments including discussions around agile and flexible work options. We encourage you to apply as soon as possible. If we decide we've found the right person for the role, we reserve the right to withdraw this advert and close applications before the closing date. For any internal colleagues only: Subject to agreement with your current line manager and Head of Department, this may be considered a secondment opportunity. For more information on Secondments at the NFU please review our Secondment Policy. REF-(Apply online only)

Job Title: AI Product Lead Location: Warwick Contract Type: Fixed Term Contract (12 months) + extension Daily Rate: £700 - £900 per day Inside IR35 Working Pattern: Full Time Our client, a forward-thinking organisation in the Utilities sector, is seeking an innovative and results-driven Employee AI Product Lead to spearhead the development of an AI-powered employee front door. This exciting opportunity is perfect for a dynamic leader who is passionate about transforming employee experiences through cutting-edge technology. About the Role: As the Employee AI Product Lead, you will be at the forefront of shaping how colleagues interact with AI to streamline their tasks and enhance their day-to-day experiences. This role is pivotal in overseeing the product vision, roadmap, and performance of employee-facing AI agents, transforming how employees access support across HR, Finance, Procurement, and IT. Key Responsibilities: Product Ownership: • Lead the vision, roadmap, and prioritisation for the AI-powered employee front door and associated AI agents. - Manage the product lifecycle from discovery to launch and continuous improvement, ensuring alignment with Enterprise Employee Experience Design Authority (EEEDA) standards. Agent Experience Design:, • Craft intuitive AI agent experiences that understand colleague intent and facilitate seamless interactions. - Establish effective fallback and escalation processes for when AI agents require human intervention. Knowledge and Workflow Management:, • Collaborate with technology teams to connect AI agents to approved knowledge sources and workflows while ensuring compliance with data protection and identity controls. - Drive improvements in knowledge management practises to enhance AI search and summarisation capabilities. Evaluation and Continuous Improvement:, • Define and track product measures, using analytics and feedback to continuously enhance AI performance and user satisfaction. - Foster adoption of AI agents within the organisation by collaborating with service lines and change management teams. Stakeholder Leadership:, • Communicate complex AI concepts in clear, actionable language to diverse audiences, from technical teams to senior executives. - Ensure adherence to organisational standards for Responsible AI, security, and compliance, maintaining robust documentation and governance. ### Essential Experience and Skills: Proven experience in managing a digital, technology, or AI-enabled product through its lifecycle. Strong product management capabilities, including backlog prioritisation and outcome tracking. Demonstrated ability to translate user needs into actionable product requirements. Familiarity with Microsoft Copilot Studio, Power Platform, conversational AI, and workflow automation is highly desirable. Excellent stakeholder management skills, with a knack for influencing and aligning competing priorities across complex organisations.### Qualifications: Equivalent professional experience in product management, digital transformation, or a related discipline is essential. A degree is desirable but not mandatory. Relevant certifications in product management or agile delivery are a plus.This is an incredible opportunity for an individual who thrives in a fast-paced environment and is eager to make a significant impact on the employee experience through innovative AI solutions. If you are ready to take on this challenge and lead the charge in AI product management, consider applying today! To apply for this role, please submit your CV and a cover letter outlining your relevant experience. Embrace the future of work with our client and be part of a transformative journey that enhances employee engagement through AI innovation! Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you

Job Title: Policy Adviser (Dairy) Salary: c. £42,000 (Dependant on Skills and Experience) Location: Stoneleigh, Warwickshire with agile working Working Hours: 35 hours per week Contract Type: Permanent The National Farmers’ Union (NFU) is the biggest farming organisation in the UK. We're proud to make a difference for all our members, by shaping attitudes towards British farming and leading the charge on a range of major issues, from climate change and food standards to rural crime and broadband rollout. Purpose of the role & how you will contribute: As Adviser (Dairy), you'll play a key role in championing the interests of dairy farming members and helping shape the future of the dairy sector. Working closely with the National Dairy Board and industry stakeholders, you'll provide expert policy advice, develop lobbying strategies, and analyse legislative, technical and market developments. You'll communicate complex policy issues clearly, build influential relationships, and ensure members are informed and represented on the issues that matter most to their businesses. What you’ll bring: You'll have a degree or equivalent experience in a relevant discipline, alongside knowledge of the UK food industry, policy development or government decision-making processes. Strong communication, influencing and relationship-building skills are essential, with the ability to translate technical information for a variety of audiences. You'll be a strategic thinker who can work independently, manage competing priorities and deliver results. An understanding of agriculture or the dairy sector, together with a proactive, solutions-focused approach and confidence using Microsoft Office and AI tools, would be advantageous. Why choose us? Join us and you’ll find an organisation that encourages and enables you to achieve your full potential. In return you will be rewarded with a full range of benefits including: Generous holiday allowance (starting at 25 days a year + Bank Holidays, rising to 30 days with length of service), plus 1 annual Christmas company day Option to buy and sell up to 5 days annual leave Company funded health Cashplan Enhanced maternity, paternity and shared parental leave Performance-related pay Competitive Pension and Life assurance Access to interest-free loans for cars, bikes, season tickets and driving lessons Employee Assistance program to help you deal with life’s challenges Discounts on new a range of vehicles, holiday rentals, wellbeing and lifestyle and many more Attractive, modern office, with on-site restaurant and free parking Who we are Every day, we're the voice of around 44,000 British farmers and growers who produce food, making sure their concerns are heard at the heart of government both online and locally. This means developing strong relationships with everyone from NFU colleagues to government ministers. As well as having a high profile in both the media and Westminster, we work with and support local members through a network of regional and county offices across England and Wales. Policy and Trade & Business Strategy This team takes an active role in developing and influencing the policies that benefit farming businesses across the UK. This means keeping up to date with and responding to national and international developments, engaging with and advising NFU members, and putting their decisions into action. It’s exciting, sometimes technical work, covering every area of farming and dealing with a range of stakeholders, from government ministers, civil servants and the media, to local NFU branches. The sheer variety of our work means you can be involved in a wide range of projects from initial research to policy delivery. Our collaborative approach means you’ll find plenty of opportunities to build your knowledge – it’s up to you to seize them. Join us We’re committed to recruiting a diverse and highly-talented workforce. We’ll support you by providing you with extensive learning and development opportunities and build a career that balances your professional ambitions with your personal commitments including discussions around agile and flexible work options. We encourage you to apply as soon as possible. If we decide we've found the right person for the role, we reserve the right to withdraw this advert and close applications before the closing date. REF-(Apply online only)

Customer Service Representative Location: Coventry, CV6 5NX. Office-based initially, then Home Working Hours: 30 hours per week. 10 hour fixed shifts on Monday and Tuesdays, the remaining 10 hours to be worked on either Wednesday, Thursday or Friday. Shifts between the hours of 8am and 8pm. Contract: 20-30 weeks. Start Date: 12 October Training Period: Office-based for 4-6 weeks About the Role We're looking for Customer Service Representatives to join a busy and supportive team, helping customers with a wide range of enquiries relating to penalty charges and payment processes. In this rewarding role, you'll handle inbound customer calls, providing clear guidance, support, and reassurance. You'll use your listening and questioning skills to fully understand each customer's situation, build rapport, and deliver a positive customer experience. No two calls are the same, so you'll need to be confident, adaptable, and able to think on your feet. You'll support customers with enquiries about penalty charges, payment options, disputes, enforcement processes, payment plans, and extensions. While you won't take payments directly, you'll guide customers through the secure online payment process and ensure they understand the next steps. This role offers the opportunity to develop your customer service skills while making a real difference to people who may be dealing with challenging or sensitive situations. Key Responsibilities Handle a variety of inbound customer enquiries over the telephone Build rapport with customers and provide a professional, empathetic service Investigate customer queries by asking effective questions and actively listening Explain penalty charge processes, payment procedures, and enforcement stages clearly and accurately Support customers with enquiries relating to disputes, payment plans, and extensions Guide customers through the secure online payment portal Accurately record customer interactions and maintain system updates Work across multiple systems and processes to resolve enquiries efficiently Meet quality and service standards while delivering excellent customer outcomes Contribute positively to team performance and continuous improvement initiatives What We're Looking For We're looking for individuals who are confident communicators, enjoy helping people, and can remain calm and professional in a variety of situations. Essential Skills & Experience Excellent verbal communication skills Strong listening and questioning abilities Ability to build rapport and show empathy with customers Comfortable handling sensitive or challenging conversations Ability to think on your feet and adapt to different situations Strong problem-solving skills and attention to detail Quick learner with the ability to pick up new systems, processes, and technology Patient, resilient, and customer-focused approach Ability to work independently and manage workload effectively Previous customer service experience is desirable but not essential Home Working Requirements A quiet and professional workspace at home Reliable broadband/Wi-Fi connection Ability to work independently in a remote environment Attendance Requirements Due to the comprehensive training programme, candidates should ideally have: No pre-booked annual leave during the first 6 weeks of employment Full commitment to the training period Any planned absences must be discussed and approved in advanceGuidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy