Support service jobs in Richmond - Page 5Create job alerts

A healthcare service provider in Greenford is seeking Mental Health Support Workers to help adults with mental health needs live independently. The company offers competitive pay and flexible shift options, making it an excellent opportunity for those passionate about making a difference in mental h

Fitzroy are recruiting support workers for our residential service based in Teddington.You will be supporting 8 residents with learning disabilities and/or physical disabilities.This is a fantastic opportunity to join a friendly and supportive team.All of the people we support have different needs a

About the job Virtual Travel Customer Service. We are looking for a Remote Guest Services Representative – Travel to provide assistance and support to travelers throughout their journey. This position focuses on delivering attentive service, resolving travel questions, and maintaining a positive c

And, of course, the support and guidance of our qualified clinical and business leadership teams so that you can really develop your career with Active Care Group. We'd like you to join us as a Support Worker at our service. Supporting their care plans to establish routine.

A leading self-storage company in Kingston upon Thames is seeking an Assistant Manager to support the Store Manager in driving sales and providing excellent customer service. This role involves supervising a small team, adhering to health and safety protocols, and ensuring overall store efficiency.

Support service development initiatives within MSK radi, including advancing the roles of reporting and interventional radiographers. Competency in MSK ultrasound and injections. Experience working within a major trauma centre or tertiary MSK setting.

Rents and Service Charge Finance Manager An exciting opportunity for an experienced Rents and Service Charge Finance Manager to lead rent setting, regulatory compliance, data accuracy and assurance across multiple housing tenures within a regulated housing environment. If you’ve also worked in the following roles, we’d also like to hear from you: Rents Manager, Housing Finance Manager, Service Charge Manager, Finance Compliance Manager, Rent Setting Officer, Rents and Service Charges Officer, Rent and Service Charge Manager, Income and Rents Manager This is officially known within the organisation as a Rent Compliance Manager SALARY: £57,003 - £64,000 per annum + Benefits LOCATION: Hybrid working role split between the office in Ealing (W5) and the remaining time from home JOB TYPE: Full-Time, Permanent WORKING HOURS: 35 hours per week JOB OVERVIEW We have a fantastic new job opportunity for a Rents and Service Charge Finance Manager to join a high-performing finance function within a large, regulated housing organisation. As a Rents and Service Charge Finance Manager you will lead the annual rent setting process, ensuring all rent charges are calculated, applied and communicated in full compliance with housing regulation, legislation and internal governance. In this influential role, the Rents and Service Charge Finance Manager provides expert advice across the organisation, leads assurance activity, supports regulatory returns, and develops robust controls, high-quality data and continuous improvement across rent compliance functions. APPLY TODAY Apply Today to take the next step in your career. Apply Now for our Recruitment Team to review your application. DUTIES Your duties as the Rents and Service Charge Finance Manager include: • Rent Setting Leadership: Lead annual and ad-hoc rent setting activities ensuring full legislative, regulatory and contractual compliance, • Policy & Regulation Oversight: Maintain rent policies and procedures, monitoring regulatory changes and ensuring organisational compliance, • Team Leadership & Development: Lead, motivate and develop the Rent Compliance team, setting objectives, managing performance and building technical capability, • Governance & Reporting: Prepare executive and board-level papers including financial modelling, analysis and recommendations, • Compliance & Assurance: Lead rent compliance checks, reconciliations, internal audits and regulatory assurance activity, • Data Quality Management: Oversee rent data accuracy across housing and finance systems, leading data cleansing and correction activity, • Systems Development: Support the implementation, development and testing of rent-related systems and processes, • Stakeholder Collaboration: Work closely with finance, housing and development teams on rent reviews, new schemes, acquisitions and disposals, • Risk & Controls: Maintain rent compliance risk registers, approval frameworks and financial controls CANDIDATE REQUIREMENTS ESSENTIAL • Educated to degree level, • Strong knowledge of housing regulation, including the Rent Standard and relevant legislation, • Previous experience managing rent setting processes within a housing provider or regulated environment, • High numerical accuracy with strong analytical and compliance assessment skills, • Excellent stakeholder engagement, communication and report-writing abilities, • Advanced Microsoft Excel skills with experience using data analysis tools DESIRABLE • Knowledge of Power Pivot and Power BI, • Fully qualified accountant (ACA, ACCA or CIMA) BENEFITS • 25 days’ holiday plus Bank Holidays, increasing to 28 days with service • Up to 8% contributory pension scheme • Flexible working arrangements • Annual health and lifestyle allowance of up to £300 This role requires a DBS check The organisation recognises that some people will only apply for a role if they meet 100% of role requirements. If this sounds like you, they’d still encourage you to apply should you not feel you meet the criteria 100%. APPLY TODAY… By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-P14350 Full-Time, Permanent Jobs, Careers and Vacancies. Find a new job and work in Ealing, West London. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency. awd online |

Lead Mechanical Technician (LMech) Role Overview We are seeking an experienced and technically skilled Lead Mechanical Technician to oversee the safe, efficient, and compliant delivery of planned and reactive maintenance within a critical environment. This hands-on supervisory role combines leadership with active engineering responsibilities, including managing on-site mechanical operations, supervising internal technicians and specialist subcontractors, participating in a shift rota, and supporting site leadership to maintain the highest standards of safety, reliability, and technical performance. Key Responsibilities Operational Leadership Act as Deputy to the Technical Services Supervisor (TSS) when required Participate in emergency escalation procedures and provide out-of-hours technical support Ensure full compliance with Safe Systems of Work, including RAMS, LOTO, and Permit-to-Work processes Maintain required site certifications and operate as Authorised Person (AP) where appointed Promote a strong culture of safety, professionalism, and technical excellence Maintenance & Engineering Oversee and undertake routine, reactive, and emergency maintenance of mechanical and critical infrastructure systems Diagnose, rectify, and escalate mechanical faults to minimise operational impact Coordinate maintenance activities with the Helpdesk/DigiHub and liaise with end users for access Ensure all works, self-delivered or subcontracted, meet engineering standards and industry best practice Support minor projects, plant upgrades, and asset replacement programmes Team & Stakeholder Management Allocate resources effectively to meet service levels and deadlines Mentor technicians and apprentices, supporting skills development and performance Build and maintain strong working relationships with clients, engineers, and suppliers Foster a team culture focused on safety, sustainability, and continuous improvement Reporting & Compliance Provide operational updates to the Technical Services Supervisor, highlighting risks and resource needs Accurately record all maintenance activities in the CMMS Ensure compliance with statutory regulations, site procedures, and internal engineering standards Complete mandatory training and maintain technical competencies Required Qualifications & Experience Education & Training NVQ Level 3 (or equivalent) in Mechanical Engineering or related discipline Authorised Person (AP) certification desirable Experience Minimum 5 years’ hands-on mechanical maintenance experience Experience in a critical or high-reliability environment highly desirable Technical & Systems Knowledge Strong fault-finding and diagnostic skills across mechanical systems Sound knowledge of engineering standards, statutory compliance, and industry best practice Competent in Microsoft Office and CMMS platforms Professional Attributes Self-motivated with the ability to manage competing priorities in a fast-paced environment Excellent communication and interpersonal skills Strong commitment to health & safety, operational excellence, and continuous professional development This role offers an excellent opportunity for a skilled mechanical professional to take a leadership position within a critical environment, combining technical challenge, responsibility, and long-term career development.

Building Surveyor - Damp, Mould & Housing Disrepair experience required This is an excellent opportunity for an experienced Building Surveyor to join a Repairs & Maintenance team, specialising in damp, mould, and disrepair across a housing portfolio. Using your technical expertise, you will play a vital role in safeguarding the long‑term condition of homes, ensuring they remain safe, compliant, and well‑maintained for residents. If you’ve also worked in the following roles, we’d also like to hear from you: Property Surveyor, Housing Surveyor, Disrepair Surveyor, Repairs Surveyor SALARY: £47,000 to £57,000 per annum + Generous Benefits LOCATION: Mobile working, can be based at either the Ealing or Staines Office JOB TYPE: Full-Time, 6 Month Contract (with potential to extend) WORKING HOURS: 35 Hours per Week, Monday to Friday KEY REQUIREMENT: A full clean UK driving licence and access to a car is essential JOB OVERVIEW We have a fantastic new job opportunity for a Building Surveyor to join a busy repairs and maintenance team, specialising in damp, mould, and disrepair across their housing portfolio. As the Building Surveyor you will diagnose complex damp and mould issues, assess disrepair, manage risks, and deliver high‑quality technical solutions. This is a meaningful role where your work directly improves living conditions and contributes to healthier, safer homes. This position is ideal for a Building Surveyor with experience in Housing Associations, Local Authorities, Social Housing, or residential repairs environments who is confident navigating compliance requirements, regulations, and resident‑focused service delivery. DUTIES Your duties as the Building Surveyor include: • Carry out regular property surveys and inspections to maintain the condition of the housing portfolio, • Diagnose, report, and manage cases of damp, mould, and disrepair, providing clear recommendations, • Develop strategies and solutions to improve property condition, performance, and long‑term sustainability, • Conduct full property assessments to identify defects, risks, maintenance requirements, and improvement opportunities, • Work closely with maintenance and repairs teams to plan, prioritise, and schedule works, • Ensure full compliance with building regulations, safety standards, and current legislation, • Undertake surveys for Aids & Adaptations and support residents with self‑funded improvement requests, • Ensure all works and projects meet CDM 2015 requirements, • Provide technical advice, prepare detailed reports, and act as an expert witness when required, • Assess and process out‑of‑contract repair requests to identify appropriate solutions, • Write specifications, manage tendering processes, and ensure procurement rules are followed, • Manage budgets using the NHF Schedule of Rates (M3NHF), ensuring accurate forecasting and cost control, • Monitor spending to deliver value for money and financial efficiency, • Identify, assess, and manage risks related to cost, programme, and health & safety, • Oversee contractor performance, ensuring KPIs are met and driving continuous improvement, • Lead service recovery, investigate customer complaints, and ensure high levels of resident satisfaction CANDIDATE REQUIREMENTS • GCSEs (A*–C) in Maths and English or equivalent, • HNC, Degree, or equivalent qualification in Building Surveying, Construction, Civil Engineering, or a related discipline (or equivalent professional experience), • Previous experience in: Housing regulations, building codes, and safety standards and Construction, property maintenance, or repairs environments, • Strong technical knowledge and proven experience diagnosing, resolving, and reporting on damp, mould, and disrepair, including involvement in legal disrepair cases, • Solid understanding of CDM Regulations 2015, particularly within a social housing context, • Knowledge of HHSRS and relevant housing legislation, • Experience with NHF Schedule of Rates (M3NHF) for cost management, • Strong IT skills, including the ability to produce clear, comprehensive technical reports, • Excellent communication and people skills, with the ability to work collaboratively with residents, contractors, and stakeholders, • Full clean UK driving licence and access to your own vehicle BENEFITS The company offer a wide range of staff benefits, which include: • 25 days’ holiday (Plus Bank Holidays) increasing up to 28 days with 3 years of service • Up to 8% contributory pension • A generous annual allowance of up to £300 to use towards health and lifestyle benefits for both you and your family • Access to flexible benefits, salary exchange options, and a wide range of staff discounts The organisation recognises that some people will only apply for a role if they meet 100% of role requirements. If this sounds like you, they’d still encourage you to apply should you not feel you meet the criteria 100%. Successful candidates will need to undergo a Standard DBS check APPLY TODAY… By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-C14460 Full-Time, Contract Jobs, Careers and Vacancies. Find a new job and work in Ealing, West London. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency. awd online |

Turtle Bay – Assistant Manager Hourly Paid Role We’re on the lookout for a warm, hands-on, and guest-focused Assistant Manager to join our team at Turtle Bay. We will be holding interviews in our Hammersmith Branch. We are recruiting for the following sites: Hammersmith Camden Who We Are Turtle Bay is all about introducing you to that carefree, island way of life. A Caribbean kitchen and beach bar where the food, drinks and music flow from morning 'til night. Everyone invited. Our team can tell if you need coffee, cocktail, cold beer or plate of cutters full of flavour. And our people serve up the magic and warmth of the Caribbean every day, so that everyone feels relaxed and welcome here. We’re here to create genuine connections and put people at ease. By welcoming guests with our natural hosting skills and unpretentious atmosphere. We bring people together. Strangers become friends and the bartender knows you by name. Were lunch drifts into sundowners. What We’re All About We live by the spirit of One Love – a universal love and acceptance of all people. At Turtle Bay, we celebrate individuality, recognise differences and make it easy for people to be themselves. We take inspiration from the Caribbean culture – the music, the food, the drink, and of course those chilled out vibes. Our Rewards Great pay, Tronc, and excellent rewards Various team events and team rewards Progression with excellent training and opportunities, both professionally and personally, with our mentorship programs Enhanced family leave pay 50% discount at our restaurant for you and up to 6 friends Access to Help @ Hand app – offering remote GP services, prescriptions, mental health support and physiotherapy support for you and your family Wellbeing is a focus for us with our Mental Health First Aid training and 24-hour Employee Assistance Program Loyalty bonuses Referral bonus schemes – giving you the opportunity to earn up to £1,000 for successful referrals About the Role As an Assistant Manager at Turtle Bay, you bring positive energy, support your leaders, and help make each shift run like clockwork. You're right at the heart of the action – leading the floor, coaching team members, and creating those feel-good vibes that keep our guests coming back. You’re someone who leads by example – always friendly, calm under pressure, and focused on giving exceptional service. You’ll support the management team with everything from running great shifts and hitting business targets to training new starters and making sure every guest feels welcomed, relaxed, and looked after. This is the ideal role for someone looking to step up and grow into a future leader. We’ll give you the support and tools you need to develop your confidence, sharpen your management skills and become a key part of your restaurant’s success story. At Turtle Bay, we’re committed to creating a workplace where everyone feels respected, valued and supported. Join us in our mission to champion equality, inclusion and wellbeing, and be part of a vibrant, diverse team that genuinely loves what they do. Next Steps… Hit the apply button, upload your CV and answer a couple of quick questions. One of our friendly Talent Acquisition Team will be in touch with you soon.

Anti-Social Behaviour Resolution Specialist Join a values-led housing organisation as an Anti-Social Behaviour Resolution Specialist, managing complex ASB casework, legal proceedings and multi-agency partnerships to deliver effective community safety outcomes and excellent customer service. If you’ve also worked in the following roles, we’d also like to hear from you: Housing Officer, Tenancy Enforcement Advisor, Community Safety Officer, ASB Investigator, Neighbourhood Officer, Tenancy Enforcement Officer, Community Safety Advisor, Anti-social Behaviour Officer, ASB Case Manager, Community Safety Specialist, ASB Officer, Police Officer, PCSO / Police Community Support Officer OR if you’ve been involved in investigating complex cases (ideally ABS) or managed ASB cases within the Housing Sector or Local Authority Setting SALARY: £34,800 to £42,126 per annum + Generous Benefits (see below) LOCATION: Hybrid working partly from the office in Ealing, West London (W5) and partly from home JOB TYPE: Full-Time, Permanent WORKING HOURS: 35 hours per week, Monday to Friday Please note: Full clean UK driving license and own vehicle is essential for this role JOB OVERVIEW We have a fantastic new job opportunity for an Anti-Social Behaviour Resolution Specialist to take ownership of a complex caseload of anti-social behaviour cases across multiple tenures. As an Anti-Social Behaviour Resolution Specialist you will lead on case management, tenancy enforcement and safeguarding, working in partnership with legal teams, Police and Local Authorities to achieve sustainable resolutions and protect communities. The Anti-Social Behaviour Resolution Specialist will draft legal documentation, prepare witness statements, attend court hearings and provide expert advice across the organisation, ensuring compliance with housing legislation and best practice. APPLY TODAY Ready to make your next career move? Apply Now for our Recruitment Team to review. DUTIES Your duties as the Anti-Social Behaviour Resolution Specialist include: • Case Management: Manage a complex caseload of ASB cases across multiple tenures, interpreting tenancy agreements and leases to ensure appropriate enforcement action, • Legal Preparation: Prepare detailed witness statements, draft Notices Seeking Possession and compile court-ready documentation, • Court Representation: Work alongside the in-house legal team and represent the organisation at court hearings, • Multi-Agency Working: Attend multi-agency meetings with Police, Local Authorities, MPs, Councillors and community partners to support case resolution, • Customer Service: Maintain regular communication with residents, delivering high standards of customer care and support, • Victim and Perpetrator Support: Provide advice, referrals and ongoing assistance to victims and alleged perpetrators throughout the lifecycle of a case, • Stakeholder Engagement: Build and maintain strong professional relationships across all boroughs and partner agencies, • Record Keeping: Maintain accurate case management records on IT systems and ensure effective manual documentation where required, • Advisory Support: Provide guidance and coaching to colleagues on lower-level ASB cases and quality assurance in ASB practice CANDIDATE REQUIREMENTS ESSENTIAL • Full UK driving licence and access to own vehicle with the ability to travel across the operational geography, • Degree level qualification (or equivalent) or relevant professional experience with evidence of continuing professional development in housing, ASB or legal frameworks, • Previous experience managing complex ASB casework including contested legal action and mediation, • Up-to-date knowledge of anti-social behaviour legislation, regulation and best practice, • Experience drafting legal and court documentation and representing cases at court, • Proven ability to manage workload, prioritise complex cases and meet deadlines, • Strong written and verbal communication skills with the ability to build rapport with residents and colleagues, • Confident stakeholder management skills within multi-agency environments, • Excellent IT skills with experience using case management and reporting systems, • GCSEs (or equivalent) in Maths and English, Grades A* to C DESIRABLE • CIH membership or willingness to work towards a recognised housing qualification, • Experience in coaching, training and quality assurance relating to ASB practice This role requires an Enhanced DBS check BENEFITS • 25 days’ holiday (Plus Bank Holidays) • Up to 8% contributory pension • A generous annual allowance of up to £300 to use towards health and lifestyle benefits for both you and your family The organisation recognises that some people will only apply for a role if they meet 100% of role requirements. If this sounds like you, they’d still encourage you to apply should you not feel you meet the criteria 100%. APPLY TODAY… By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-P14442 Full-Time, Permanent Jobs, Careers and Vacancies. Find a new job and work in Ealing, West London. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. Police Officer | PCSO | Police Community Support Officer | Social Housing | Community Safety Officer | Neighbourhood Officer | Tenancy Enforcement Officer | Public Protection Officer | Community Enforcement Officer | ASB Enforcement Officer | Safer Neighbourhoods Officer | Local Authority Enforcement Officer AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency. awd online |

VFM Finance Analyst / Accountant Qualified accountant sought for a Value for Money Analyst role within finance transformation. Use advanced Excel, financial modelling and benchmarking to deliver performance insight, cost analysis and savings tracking that supports strategic decision-making. If you’ve also worked in the following roles, we’d also like to hear from you: Management Accountant, Finance Business Partner, Reporting Analyst, Commercial Analyst, Value for Money Finance Analyst, Value for Money Accountant, VFM Accountant, Accounting Analyst SALARY: £47,464 to £54,000 pro rata + Generous Benefits (see below) LOCATION: Hybrid working partly from the office in Ealing, West London (W5) and the remaining time from home JOB TYPE: Full-Time, 11 Month Fixed Term Contract WORKING HOURS: 35 hours per week, Monday to Friday JOB OVERVIEW We have a fantastic new job opportunity for a VFM Finance Analyst / Accountant to join a forward-thinking finance transformation team focused on delivering value and driving performance improvement. As a VFM Finance Analyst / Accountant you will use benchmarking, financial modelling and data analysis to generate insight that supports strategic planning and executive decision-making. You will work with complex financial and regulatory data, producing clear reporting and performance metrics. Working closely with senior stakeholders, the VFM Finance Analyst / Accountant will strengthen savings tracking, benefits realisation and cost analysis capability across the organisation, ensuring robust financial reporting and continuous improvement. APPLY TODAY Ready to make your next career move? Apply Today for our Recruitment Team to review. DUTIES Your duties as the VFM Finance Analyst / Accountant include: • Develop Benchmarking Models: Use publicly available data, regulatory information and sector insight to create meaningful performance comparisons, • Design Repeatable Processes: Establish and document sustainable benchmarking processes within Financial Services, • Maintain Savings Trackers: Operate and enhance benefits realisation and savings tracking tools, primarily Excel-based, • Produce Insightful Reports: Deliver high-quality financial reporting to support target setting and performance monitoring, • Support Transformation Projects: Assist the Director of Finance Transformation, acting in a Finance Analyst capacity on key initiatives, • Stakeholder Engagement: Collaborate with Finance, Procurement and wider business teams to gather information and drive performance improvement, • Present to Senior Leaders: Communicate complex financial data and analysis clearly to Executive and Board audiences CANDIDATE REQUIREMENTS • Qualified accountant (ACA, ACCA, CIMA or equivalent), • Advanced Excel skills with strong analytical and data manipulation capability, • Previous experience producing insight-driven financial reporting for senior stakeholders, • Experience working with complex or unfamiliar data sets and researching external sources, • Proven experience of cost analysis, budgeting, forecasting or performance metrics, • Strong communication and influencing skills with the ability to present to Executive level, • A collaborative approach with experience working across teams to achieve shared outcomes, • Persistent and resilient, with the ability to work independently through challenges, • Knowledge / Experience of the Social Housing sector (Highly desirable) BENEFITS • 25 days’ holiday (pro rata), plus Bank Holidays, increasing up to 28 days with 3 years of service • Up to 8% contributory pension • Flexible working • Investment in your learning and development • A generous annual allowance of up to £300 to use towards health and lifestyle benefits for both you and your family The organisation recognises that some people will only apply for a role if they meet 100% of role requirements. If this sounds like you, they’d still encourage you to apply should you not feel you meet the criteria 100%. APPLY TODAY… By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-C14438 Full-Time, Contract Financial Accounting Jobs, Careers and Vacancies. Find a new job and work in Ealing, West London. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency. awd online |

Events Manager Location: 4 days in our Chiswick office and 1 day from home Salary: £32,000 - £35,000 per annum Join The Coaching Academy as an Events Manager The Coaching Academy is the UK’s leading coach training provider, with over 100,000 people trained worldwide over the past 26 years. Founded in 1999 as the first UK-based coaching school, we have built a strong reputation for delivering world-class coach training and personal development programmes. We are a forward-thinking, fast-paced organisation led by an inspirational leadership team. Our culture is collaborative, supportive and people-focused. Everyone is encouraged to contribute ideas, take ownership of their work and develop their skills and career. You will be based in our modern Chiswick offices, just moments from the vibrant high street, working as part of a friendly and collaborative team. About the Role We are seeking an experienced and highly organised Events Manager to take full end-to-end ownership of our training courses and events programme, with a strong focus on delivering an excellent customer experience. This role plays a central part in the smooth management of our online and in-person training, ensuring every event runs seamlessly from initial setup through to completion. Our events are mainly online events, but we do have occasional in-person too. You will work closely with trainers, course coordinators, students and internal teams, building trusted relationships and providing a consistently high standard of customer service. This role suits someone who enjoys variety, is confident communicating with a wide range of people, and thrives in a busy environment where attention to detail, initiative and service quality are equally important. Alongside event management, you will contribute to continuous improvement across our processes and support the ongoing growth of our training offering. Key Responsibilities Plan, schedule and manage all training events from end-to-end, ensuring a smooth, professional and customer-focused experience throughout Take end-to-end responsibility for event setup, management, communication and follow-up Act as a key point of contact for trainers, students and internal stakeholders, providing responsive and supportive customer service Build strong working relationships with trainers and maintain regular, clear communication Deliver engaging online events using Zoom, including managing sessions, participants and overall event experience Manage course and event-related enquiries by phone and email, handling queries professionally and efficiently Prepare and maintain event documentation, attendance records and course materials Produce weekly and monthly event reports and performance metrics to support planning, service quality and continuous improvement Coordinate the development of course materials, updating where necessary liaising with internal and external stakeholders. Taking payments and assisting customers with online account enquiries Experience We are looking for someone who has: Experience working in a role where you were organising and managing training courses or events end to end, from planning and setup through to delivery and completion, requiring a high level of organisation, customer service and administration Experience supporting and running online events or meetings using Zoom or a similar platform, with a focus on participant experience and smooth management Strong customer service experience, providing a professional, confident and positive service to both internal and external stakeholders Experience handling enquiries and communicating clearly with customers by phone and email Experience producing regular reports such as weekly or monthly summaries, using data to improve service and event management Experience working closely with trainers, facilitators or stakeholders and building trusted working relationships Ideally, experience working within a training, education, coaching or a professional services environment About You This role will suit someone who is: Highly organised, proactive and comfortable managing multiple priorities Customer-focused, with a professional and friendly approach Confident communicating by phone, email and video Detail-focused, with strong written and verbal English skills Calm, professional and solutions-focused Able to work independently while contributing positively to a small team Interested in coaching or personal development Salary & Benefits Salary: £32-35k Full-time: 37.5 hours, Monday to Friday 9.00am to 5.30pm Hybrid working: 4 days in our Chiswick office and 1 day from home Holiday: 20 days holiday plus public holidays Company pension scheme Employee Assistance Programme Access to TCA coaching and personal development training courses At The Coaching Academy we are committed to fostering a diverse, inclusive, and equitable environment where everyone feels respected and empowered to contribute. To Apply If you feel you are a suitable candidate and would like to work for The Coaching Academy, please do not hesitate to apply

My client is seeking an organised, proactive Administrator + Property Portfolio Assistant to join their South West London regional Sales Centre in Richmond; working Monday to Friday, 9am-6pm. This varied role supports the flagship Sales Centre, manages a small private portfolio of commercial and residential properties, and provides Executive Assistant support to the Directors. It+rsquo;s a busy, hands-on position ideal for someone with experience in property administration, sales, lettings or property management who enjoys juggling priorities and keeping everything running smoothly and learning on the job. Key Responsibilities: Sales Office Administration +middot; Provide full administrative support, delivering excellent customer service +middot; Handle calls, emails, applicant registrations and website updates +middot; Prepare market appraisals, sales contracts and property-related correspondence +middot; Produce window cards, property particulars and assist with advertising +middot; Manage AML checks on clients and purchasers (Smart Search and manual) +middot; Ensure the office stays compliant for GDPR + AML +middot; Coordinate the company photographer+rsquo;s diary +middot; Occasionally help to compile weekly and monthly sales statistics +middot; Maintain electronic and paper files for Office Property Portfolio Management +middot; Manage tenants and maintenance for a small commercial and residential portfolio +middot; Support serviced offices and commercial tenants +middot; Liaise with contractors for repairs, renovations and emergencies +middot; Assist with new and change of tenancies, leases and agreements +middot; Work with accountants on quarterly service charges +middot; Liaise with insurance brokers for renewals and claims +middot; Maintain property files, warranties and key management Executive Assistant Support +middot; General office and company administration +middot; Manage utilities, invoices and service provider contracts (e.g. Reapit, SmartSearch, FCS Compliance) +middot; Oversee office supplies and service contracts (security, fire alarms, IT) +middot; Manage office inbox (GDPR, AML, unsubscribes) +middot; Reception duties as required +middot; Provide diary reminders and organisational support to the Directors About You +middot; Experience in property sales, lettings or property management (ideal but not essential) +middot; Excellent time management and organisational skills +middot; Confident using MS Word, Excel and Outlook +middot; High attention to detail with strong written English and numeracy +middot; Calm problem-solver, comfortable dealing with contractors, tenants and senior stakeholders +middot; Proactive, practical and dependable with a +ldquo;can-do+rdquo; attitude +middot; Reapit CRM experience is an advantage This role description is a guide and not exhaustive; flexibility and teamwork are key, training + support will be given.

Day Supervisor (Electrical Bias) Role Overview We are seeking an experienced Day Supervisor (Electrical Bias) to support the fit-out and transition to full operation of a new corporate headquarters. Initially a temporary role (potentially until the end of 2024), there is scope for permanency as the building moves into steady-state operations. The successful candidate will act as the day-to-day operational supervisor during the fit-out phase, responsible for safe electrical isolations, power restoration, and the issuing and management of Permits to Work (PTW) for contractors. As the building progresses toward live operation, the role will support mobilisation, commissioning, and operational readiness activities. This is a unique opportunity to be involved from mobilisation through to full operation of a best-in-class smart building, gaining exposure to cutting-edge FM technologies and future-focused operating models. The Building The new headquarters incorporates industry-leading smart building technologies, including: • Fully integrated BIM (Building Information Modelling) platforms - Client concierge and digital service systems - A highly connected, data-driven environment designed to enhance efficiency, resilience, and sustainability Key Responsibilities Supervisory & Operational Duties • Act as Day Supervisor, overseeing daily site activities and contractor interfaces - Safely isolate and restore LV electrical systems to support fit-out works - Issue, manage, and close Permits to Work in full compliance with site procedures - Liaise with engineering contractors, shift teams, Engineering Manager, and Permit Manager to plan and execute works safely - Support fit-out contractor activities, including isolations, connections, permits, and access arrangements Mobilisation & Transition Support • Undertake structured training and system familiarisation as part of the Soft Landings process - Support the Shift Supervisor in developing operational processes and building configuration - Witness commissioning activities and review project and handover documentation - Assist maintenance teams during quieter project phases Operations & Maintenance • Maintain systems and assets using data-driven tools and digital platforms (training provided) - Raise, manage, and close jobs using PDAs and CAFM systems - Maintain accurate maintenance and permit records for directly employed staff and subcontractors - Investigate faults, identify root causes, and produce clear, timely reports - Prepare reports and technical documentation as required by the Engineering Manager or Shift Leader Continuous Improvement & Safety • Promote safe working practices, quality standards, and best-practice methodologies - Identify smarter, more efficient ways of working and contribute to continuous improvement initiatives - Support team performance, culture, and operational standards Skills & Experience Essential Technical Experience • Previous experience as a Building Services Engineer (electrical bias) - Practical experience within critical environments (corporate banking or data centre preferred) - Proven experience with Permit to Work systems and electrical/water isolations - Strong working knowledge of HVAC and associated building services systems - HV switching experience (11kV–33kV) – essential Qualifications • HV switching qualification and/or demonstrable experience (up to 33kV) - City & Guilds Electrical qualifications (Parts 1 & 2 or recognised apprenticeship) - 18th Edition BS7671 Wiring Regulations - C&G 2391 Inspection & Testing - ACoP L8 (Water Hygiene) - IOSH qualification - Willingness to be authorised as LV Authorised Person (LVAP) on site Technical Knowledge • BMS and building control systems - HVAC plant including chillers, AHUs, FCUs, and VAV systems - LTHW boilers - Life safety systems - 400V LV distribution systems - UPS and 2N power distribution architectures - STS / ATS systems - Standby generators - Smart buildings, IoT, and emerging technologies - Energy management and optimisation strategies Personal Attributes • Self-motivated, flexible, and eager to learn new tools and technologies - Strong customer-facing and communication skills - Calm under pressure with the ability to work to strict timescales - Proactive and solutions-focused mindset - Comfortable working independently or in a large, multi-disciplinary team - Willingness to adjust working patterns and support weekend working when required Core Competencies • Team player who leads by example and promotes high standards - Strong commitment to safety, quality, and compliance - Excellent organisational, coordination, and reporting skills - Confident PC user with experience of digital FM tools - Proven experience in HV operations and critical services environments

Service Quality Manager (Private Care Homes) Location: Lowestoft, Suffolk (covering Norfolk & Suffolk) Salary: £55,000 per annum Package: Excellent performance-related bonus | Monthly car allowance I am working with an well-established and growing care provider to recruit an experienced Service Qua

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