411 Best support service Jobs in Peterborough (April 2026)

Contact Manager

19 days ago

Newark

Job Title: Contact Manager Salary: Negotiable depending on experience Benefits: 28 days annual leave (inclusive of Bank Holidays) rising by a day per year up to 5 years, option to buy further weeks annual leave. Company pension, free parking and cold/hot drinks. Hours: Monday to Thursday 07:45 to 16:30 with 30 min for lunch. Friday 07:45 to 14:30 with 30 min lunch. Role Purpose Reporting to the Chief Operating Officer you will lead a team of engineers and coordinators.Managing all aspects of the Contracts Department, you will coordinate resources and communicate effectively with customers, suppliers and internal stakeholders ensuring projects are delivered on time, within budget, and to the highest quality and safety standards. The Contracts Manager is a key member of Newgate’s management team, you will collaborate with all areas of the business and should be prepared to take initiative, whilst continually improving processes and operational activity. Job Duties • Maintain the highest standard of customer relationship, service and professionalism at all times., • Work with all relevant staff and departments to process all contracts in a diligent manner and within the accepted time scales, costs, customer’s instructions and Codes of Practice., • Visit sites as required and to liaise with customers., • Progress current contracts and chair weekly production meetings liaising with relevant departments to ensure customer requirements and installation and deliveries are met on time., • Liaise with clients and engineers daily – provide excellent service with updates, queries and problem solving., • Ensure client correspondence in virtual folders is updated., • Oversee the updating of the ‘Schedule it’ spreadsheet – by adding installation dates and allocation of engineers to contracts., • Monitor the progress of all installations and site attendance on a daily basis., • Organise holiday/sickness cover with Service & Maintenance Manager, • Liaise with Service Manager staff to “best manage” the time of civil & installation engineers, • Telephone support including contracts department mobile. Including weekend rotation when engineers are on site, • Ensure all new orders are added to the contract master spreadsheet and dates are updated., • Ensure all spreadsheets are updated on a regular basis (Contract master, Contract activity sheet, Contract milestone, Virtual contract), • Deal with short shipments and implement preventive actions where required, • Maintain and update the ‘Fabrication schedule’ spreadsheet., • Attend meetings and conference calls when & where applicable., • Complete accounts tasks such as checking and processing timesheets and expenses., • Oversee the completion of invoicing, • Ensure special parts are available from production/purchasing to meet requirements, • Produce accurate information to enable your team to carry out their work in the most efficient & detailed manner available to them., • To manage and control:, • A master production / contract schedule, • A weekly production and disseminated to relevant departments, • A weekly production meeting, • To take appropriate action, either verbally or written to ensure each contract is administered smoothly and trouble free., • To monitor the work performance of all site engineers in association with the Service Department Manager., • Team Management: including recruitment, motivation, performance management, coaching & development as per company policies and procedures., • Organise workload and using logistical statistics to plan and organise, raise and assign work for Contract Coordinators each week., • Support Contract Coordinators with unforeseen events on site, • Support Contract Coordinators, where required in sourcing materials / Hire equipment during unforeseen events., • Process Improvements: initiate and implement changes to processes and systems as required., • Comply with all Company Rules, Regulations and Legal Requirements., • Minimum of 3 years of installations and project management., • Strong customer engagement and stakeholder management skills., • Clear communication style with the ability to partner with all levels of the business., • Able to motivate and manage in an effective & pro-active manner., • Ability to work under pressure and handle multiple tasks simultaneously., • Comfortable with Microsoft Packages and ERP systems (Sage, Oracle, SAP etc.)., • Health & Safety NEBOSH or IOSH Certified an advantage., • Certifications: SMSTS / CSCS., • Good understanding of relevant legislation, regulations and standards., • Willingness to travel. Section 7 – HASAWA 1974 Employee’s legal duties under Health & Safety at work act 1974 states that all employees should take reasonable care of himself and of other persons who may be affected by his acts or omissions at work. Every employee shall co-operate with their employer in relation to any health and safety issues. Section 8 – HASAWA 1974 No person shall intentionally or recklessly interfere with or misuse anything provided in the interest of health, safety and welfare

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