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This is a full time position for 40 hours a week. We are open to part time/job share applications Company Description Parasol Homes is a Registered Provider, specialising in the delivery of supported housing and general needs social housing across England. We work closely with Local Authorities, support providers and communities to ensure that vulnerable individuals have access to safe, secure and well-managed homes. Our portfolio includes homes for people with learning difficulties and mental health conditions as well as high quality general needs housing for individuals and families. At Parasol Homes, we believe that housing is more than just a roof over your head; it’s the foundation for dignity, independence and strong community. Job Overview We are seeking a person centered and proactive individual who shares our values, to join our Operations team as Resident Liaison Officer to act as the point of contact between the housing association and its residents. This role involves addressing and coordinating all complaints and compliments, managing communication with residents, and overseeing warnings and evictions to ensure a positive living environment that enables Residents to thrive, feel supported and informed within their homes. Responsibilities • Foster positive relationships with residents, acting as a trusted liaison between the housing association and the community., • Support the development and implementation of communication strategies to keep residents informed about policies, services, and community events., • Act as a first point of contact for housing managers and the housing team requiring day to day support with warnings and evictions., • Carry out any evictions process in a lawful and well documented manner ensuring that residents, care/support providers and appointees are kept up to date., • Represent the business at any court hearings to include but not limited to tenancy eviction/tenancy termination hearings., • Coordinate the management and resolution of resident complaints and compliments, ensuring timely and effective responses., • Support with development and application of reporting processes and data recording information to housing functions. Requirements • Experience of working within housing, • Good understanding of tenancy law, • Experience of housing and tenancy management, • Good understanding of the housing benefit system, • Understanding the importance of housing standards in particular compliance around health & safety and fire checks within social housing, • Experience of liaising and building relationships with agencies, • Good standard of education with good literacy, numeracy and IT skills, • Full UK driving license, • Ability to work collaboratively, • Ability to work with tight deadlines in an intense environment, • Ability to work in a fast paced environment and be reactive to change, • Committed to customer satisfaction. Are you a confident individual with the drive and passion to deliver a first-class service to the business and work independently on a day-to-day basis when required? If you want to work in an environment where every day you work together as a team to make a real difference to someone’s life, we would love to hear from you. Closing date for applications: 07 February 2026 Interviews to be completed during the week commencing: 16 February 2026

Watford Community Housing is a community-focused housing association with a strong social purpose. We own and manage around 7,700 homes and associated assets across South-West Hertfordshire and North-West London, with a clear commitment to providing high-quality, safe homes for our customers. As a Community Gateway housing association, we place residents at the heart of decision-making, ensuring our services reflect the needs and ambitions of the communities we serve. As we continue to strengthen our service delivery, invest in our homes and neighbourhoods, and build on our C1 rating under the recently introduced consumer standards, we are seeking to appoint a Director of Repairs & Maintenance. This is a key senior leadership role that will shape the strategic direction of our repairs, maintenance and voids services and ensure consistently excellent, customer-focused outcomes. It is an exciting time to be joining us. We are currently in discussions with Thrive Homes regarding a proposed merger that would create a new Community Gateway housing association with more than 13,000 homes. Subject to approval, the successful candidate will become Director of Repairs & Maintenance Designate for the new organisation, playing a central role in bringing together two in-house repairs teams, aligning cultures, and establishing a single, high-performing and values-led service. Reporting to the Executive Director of Operations, the Director of Repairs & Maintenance will lead the delivery of safe, efficient and compliant repairs and maintenance services across the organisation. Working closely with the Executive Team, Board and Gateway Membership Team – our tenant representative body – the postholder will ensure regulatory compliance, strong performance, and a culture of collaboration, trust and continuous improvement that puts customers first. Key responsibilities include: • Leading the strategic vision and delivery of high-quality repairs, maintenance and voids services., • Playing a pivotal role in aligning ways of working, behaviours and cultures across teams, particularly in the context of a potential merger., • Building strong collaboration across directorates to ensure repairs and maintenance services are fully integrated with housing, customer and community services., • Ensuring a strong customer focus across all service activities, driving improvements in satisfaction, quality and responsiveness., • Providing clear, data-driven performance leadership, ensuring KPIs, regulatory expectations, corporate objectives and business plan targets are met., • Ensuring full compliance with building safety, health & safety legislation, property standards and Awaab’s Law., • Managing contractor and supply-chain performance to deliver value for money and high standards of workmanship., • Advising the Executive Team, Board and Committees on service performance, risk, compliance and strategic priorities., • Developing and maintaining strong partnerships with customers, local authorities, contractors and key stakeholders., • Overseeing effective budget management, ensuring services are well controlled and financially sustainable., • Building, motivating and empowering high-performing teams, fostering an engaged, inclusive and values-led culture., • Representing Watford Community Housing professionally and positively, promoting collaboration and excellence across all areas of responsibility. We are looking for a senior leader who brings: • Significant leadership experience within repairs and maintenance, asset management or a related operational discipline., • A strong track record of leading teams through change, with experience of cultural alignment, service integration or organisational transformation., • Strong technical, commercial and regulatory knowledge, ideally within a social housing or property-focused environment., • A proven ability to develop and deliver strategic service improvement plans., • Experience of working confidently with Boards, Committees and governance structures., • A collaborative, inclusive leadership style, with the ability to build trust, engage colleagues and motivate high-performing teams., • Excellent communication and relationship-building skills, with experience of working effectively across organisational boundaries and with external partners., • A clear commitment to customer outcomes and the social purpose of Watford Community Housing. A relevant professional qualification is desirable but not essential. If you are a forward-thinking, collaborative leader who can help us align people, culture and services while delivering safe, high-quality homes for our communities, we would be delighted to hear from you. Please contact our consultants at Neemar Search for a confidential discussion. Tom Neely Founder & Director Eliot Jeffries Delivery Consultant

Job purpose: To provide personalised care and support services to a diverse range of customers. To work flexibly to ensure individual needs are met while maximising independence, choice, dignity, privacy and well-being, in collaboration with the senior care and support workers/team leaders. Main accountabilities: Service Delivery· Provide assistance with the personal care and support needs of customers as identified in their care and support plan. · Encourage and support customers to establish and maintain positive relationships with their family and friends and engage in activities which help them to achieve their personal goals. · Provide support and practical assistance to customers with benefits, budgeting, paying bills and accessing appropriate services. · Provide social and emotional support to customers in line with policies & procedures and best practice. · Promote self advocacy and act as the customers' advocate where appropriate. · Be aware of customers' wellbeing, safety and state of health, reporting any concerns. · Provide care and support that is appropriate to the age, gender, disability, race, religion and sexuality of the customer to improve their quality of life and independence. · Ensure all necessary records are accurate and up to date. · Prompt and assist with the ordering, safe storage and administration of medication as detailed in care & support plans, recording as appropriate Working with people: · Contribute to and work as part of a team, including providing cover for absent colleagues to improve service effectiveness and deliver a positive customer experience. · To participate fully in staff meetings, training and other team activities. · Build and maintain effective and productive working relationships with colleagues in the business and a broad range of external stakeholders, to strengthen Metropolitan's reputation as a leading housing, care and support provider. · Achieve high customer satisfaction levels using feedback and customer insight. · Deal with enquiries from family members, Social Workers and health professionals. · Ensure customers are aware of personal health & safety issues, as identified in their Risk Assessments. Managing self and personal skills: · Perform other duties as may be reasonably required by your line manager. · Manage your own continual professional development utilising available learning resources and opportunities and own personal networks. Agree to conduct yourself in line with the general standards of conduct and behaviour as detailed in Metropolitan's Code of Conduct which include awareness of risk, health and safety at work, data protection and embracing the cultural diversity of all colleagues and customers. Metropolitan Thames Valley provides affordable housing for people living in London, the South East, East Midlands and East of England. We also offer a range of care and support services. Our specialist areas include older people, mental health and transitional services which provide intensive support to marginalised or vulnerable people. We deliver training programmes, events and activities for our residents, designed to boost employment opportunities and foster stronger communities. A member of the National Housing Federation the G15 ? which represents London?s largest housing associations ? we influence policy for the benefits of our residents and the wider sector. In October 2018 like minded housing associations Metropolitan and Thames Valley Housing formally completed a partnership to form Metropolitan Thames Valley. We came together because we want to improve the services we provide and do more in our communities. We?ll do this by listening to our customers and working alongside them. Phone: Email

Senior Maintenance Surveyor Greater London, with a Harrow or Liverpool Street base, hybrid working 2 days office based per week Permanent, full (37.5 hpw) Salary circa £60,000 to £65,000 pa, based on skills and experience, with brilliant benefits! We can't offer CoS for this role! Home, a place where you belong Ever feel like you're the one people come to when things need sorting properly? You like doing things right the first time, with pride in the work and the know-how to back it up. If that sounds like you, you might just love this role as our new Senior Maintenance Surveyor, joining our friendly and forward-thinking team. Youll lead a group of skilled surveyors, bringing your technical expertise to help raise the bar on quality and repairs. Your decisions will shape homes and lives, not just bricks and budgets. Whether youre mentoring a team member, managing contractors, or spotting the small details that make a big difference, youll be helping us deliver the safe, warm homes our customers deserve. Were known for doing things with care, and youll be right at the heart of it. What youll do Lead and develop a team of Maintenance Surveyors, to deliver the right output, content and quality services Support customers by solving challenges and improving property standards Manage performance, and provide strategic direction for the surveying team Lead by example across inspections, preparation of specifications, and ensuring repairs standards are met Be the technical expert and lead on complex repairs, damp and mould, disrepair, adaptations and HHSRS Keep track of budgets and influence how we deliver great value. Why join us Join a team that cares about you as much as the customers we support. From flexible working to brilliant wellbeing support, youre free to bring your best self to work and grow in a way that suits you. Be part of one of the UKs top 10 Great Places to Work! You have RICS, CIOB accredited Building Surveying degree or equivalent qualification and/or strong experience built up through your working profession A PCA QT level qualification or a willingness to complete this qualification Great knowledge of housing legislation, HHSRS and building compliance Confidence with damp and mould advice and managing complex repairs A self-starter mindset with care and attention to detail A collaborative way of working and clear, calm communication skills. The practical bits Youll work Monday to Friday Youll manage your own diary, so if you want to take a longer lunch, you can use your flexi time to manage that! To get from A to B, youll need a vehicle insured for business purposes. The great news is that well pay your mileage! You need a Basic DBS check done and we pay for that. Stronger together We do our best work when were ourselves. Thats why inclusion, wellbeing, and our diversity networks help make Home Group a great place to work ! Whats in it for you? 34 days leave (this includes bank holidays and a "me day"!), the option to buy five days more (subject to criteria), and you can enjoy 2 days paid volunteering, Generous pension and 3x salary life insurance. Check more benefits online! Save up to £1140 yearly with our health cash plan, covering dental, optical, and therapies. 800+ discounts or cashback on shopping, holidays, and more. Were a top 10 UK Wellbeing employer; our tools and support are here when you need them! Grow your career with us, well help you take the next step. Ready to join us? Click APPLY NOW to see the Senior Maintenance Surveyor job description, learn about us, and for help to apply. We do sometimes close roles early. For adjustments email . TPBN1_UKTJ