Aftersales Engineer - Power Supply
25 days ago
Leeds
A great opportunity has arisen to join a leading manufacturing company who supply to the energy and electrical industry with state-of-the-art products. Job Description: • Act as the single point of contact for all customers regarding aftersales and warranty matters., • Manage the full lifecycle of aftersales and warranty cases, from first notification through to final closure., • Conduct on-site inspections to diagnose faults, identify root causes, and recommend corrective actions., • Prepared comprehensive Risk Assessments and Method Statements (RAMS) for all site activities., • Produce Bills of Material (BOMs) to secure required parts and materials for rectification work., • Conduct robust root cause analysis (RCA) on all aftersales and warranty issues, ensuring accurate diagnosis and high-quality resolution., • Work with Engineering, Production, and Quality teams to agree and implement corrective and preventive actions (CAPA)., • Maintain clear, accurate, and timely communication with customers, ensuring expectations are managed professionally., • Coordinate with the Site Services department to arrange on-site attendance, providing them with clear instructions, documentation, and context., • Work with the Planning team to ensure aftersales and warranty interventions are scheduled effectively and safely., • Monitor progress of site works, ensuring timely and high-quality completion., • Assess warranty claims to determine validity in line with company policy and warranty terms., • Record and track all aftersales and warranty events, ensuring accurate data capture and full traceability., • Analyse aftersales and warranty trends to identify recurring issues and improvement opportunities., • Provide structured feedback to Engineering, Production, and Operational Excellence to support product and process improvements., • Contribute to continuous improvement activity, including failure mode analysis, design improvements, and service process enhancements., • Support the Quality Manager with reporting on warranty performance, aftersales performance, customer satisfaction, and recurring root causes., • Experience in aftersales/warranty role within a manufacturing environment, • Experience of working with transformers / LV products, • Strong analytical, technical and organisational abilities with a hands-on approach to problem solving., • Excellent communication skills, with the confidence to liaise effectively with clients and contractors., • Experience working with ERP / MRP systems (MS Dynamics preferably), • Flexibility to adapt to change., • Team player committed to high performance and accountability, • Driving licence, • Ability to work to strict timelines., • Continuous improvement capabilities., • Good interpersonal skills with a ‘can-do’ attitude. Salary and benefits: • Salary negotiable dependant on experience, • 37.5 hours per week office based, • 25 days holiday per year plus bank holidays, • Company Profit Share Scheme, • Healthcare cash plan, • Employee Assistance Programme, • Electric Vehicle salary sacrifice scheme, • Pension, • Parking on site