Deskside Engineer
hace 12 horas
Cambridge
We at Coforge are looking for Deskside Engineer in Histon, UK (Onsite) Role: Deskside Engineer Location: Histon, UK (Fully onsite) Type: Permanent Role Description: Person will be responsible to visit customer location in order to fix the computer systems and networks of the organisation. He will install and configure computer systems, diagnose hardware/software faults and solve technical problems. Key Responsibilities: • Install, upgrade, support and troubleshoot XP, Windows 7/10 and Microsoft Office 2007/2010/2016 and any other authorised desktop applications, • Install, upgrade, support and troubleshoot for printers, computer hardware and any other authorised peripheral equipment, • Dealing with hardware and application support queries and issues reported to the support desk and escalated to the Desktop Support Administrator, • Provide user data and application recovery, • Email account administration, i.e., account creation and management and distribution lists, • User account administration, i.e., account creation and management and password resets on Active Directory, • Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software, • Use tools and methodologies to load, copy and customize operating system configurations for deployment, • Performs general preventative maintenance tasks on computers, laptops, printers and any other authorised peripheral equipment, • Performs remedial repairs on computers, laptops, printers and any other authorised peripheral equipment, • Customize desktop hardware to meet user specifications and site standards, • Performs work in compliance within specified warranty requirements, • Returns defective equipment/parts to maintenance inventory, documents customer repairs, maintains and restocks assigned parts inventory to insure proper spare parts levels Technical expertise areas: • Highly skilled in providing effective technical support in hardware and software issues including diagnosis and troubleshooting., • Experience in troubleshooting Windows 7 – 10 and mobile devices (iOS / Android), • In-depth knowledge of performing hardware and software support for desktop and end client computing., • Proven record of performing hardware repairs on customer equipment such as servers, desktops, notebooks, tablets, and printers., • Demonstrated ability to perform software upgrades and configuration enhancements., • Well versed in ensuring preventative maintenance on hardware., • Able to ensure that all requests from user are logged and right procedures are followed., • Adept at testing and distributing security patches to clients., • Track record of participating in rollout of new software and hardware to ensure consistency in company’s technical standards., • Effectively educate nontechnical users, • Actively works in a ticketing system, • LAN/WAN protocols such as TCP/IP, DNS and DHCP, • Microsoft Office 365 support, • MS Intune knowledge, • Microsoft certification preferred, • ITIL certification Attributes: • Work part of shift pattern Mon-Fri., • Work unsociable hours as required., • Must be open to 24X7X365 work schedule