Professional Registration Operations Manager
2 days ago
Stevenage
• Are you an experienced operational leader in Professional Registration or Fellowship, ready to shape how we deliver at scale?, • Do you bring the credibility and gravitas to influence senior stakeholders and volunteer leaders across a global network?, • Can you drive operational excellence while transforming the end-to-end professional recognition experience? Up to £67,500 Permanent / Full Time Stevenage with Hybrid Working What you’ll be doing As our Professional Registration Operations Manager, you’ll lead the delivery and continuous improvement of our Professional Registration and Fellowship operations, ensuring a high-quality, efficient, and consistent experience for members, applicants and volunteers. You’ll oversee the full operational landscape, from registration engagement through to compliance and assurance, making sure processes are robust, scalable and aligned with regulatory requirements. At the same time, you’ll be looking ahead, identifying opportunities to improve efficiency, streamline volunteer touchpoints, and enhance the overall experience. This is a highly visible role where you’ll work closely with volunteers, assessors and professional partners. You’ll bring credibility and confidence to these relationships, acting as a trusted point of contact and ensuring our processes reflect the professionalism and standards expected of the IET. You’ll also lead and develop a high-performing team, creating clarity, structure and a shared focus on delivery. Alongside this, you’ll work collaboratively across the IET, ensuring a joined-up approach with colleagues in product, engagement, people and technology teams. A key part of the role will be using data and insight to monitor performance, identify areas for improvement and drive informed decision-making. Whether it’s improving turnaround times, enhancing quality or optimising processes, you’ll play a central role in shaping how we deliver operational excellence. What we hope you can bring to the role We’re looking for an experienced operational leader with a strong understanding of Professional Registration, Fellowship or similar assessment-based processes. You’ll bring credibility in this space; ideally through your own professional registration (such as CEng or IEng) or through direct experience working with volunteer-led technical committees or assessment panels. You’ll be confident engaging with volunteers as peers, building trust and influencing effectively. You’ll have a proven track record of improving processes and driving efficiency, with a focus on creating better experiences for both applicants and volunteers. You’ll be comfortable working with data, identifying opportunities for automation, and implementing practical, scalable solutions. Strong stakeholder management is essential. You’ll be confident working across all levels of the IET, as well as with external bodies and partners, balancing different priorities while maintaining a clear focus on quality and outcomes. You’ll also be an experienced people leader; someone who can coach, support and develop teams while creating a positive, high-performing environment. Above all, you’ll be someone who takes ownership, brings energy to continuous improvement, and is motivated by delivering a best-in-class professional recognition experience with a dual focus on both applicant and volunteer experience. Please note, this role is known internally as Operations Manager – Registration and Fellowship. A little more about the role • Lead the operational delivery of Professional Registration and Fellowship processes., • Manage Registration Engagement and professional compliance activities., • Build strong relationships with volunteers, assessors, and professional partners., • Drive continuous improvement, identifying efficiencies and enhancing processes., • Oversee operational planning, budgets, and performance against KPIs and SLAs., • Ensure compliance with regulatory, assurance, and professional standards., • Lead, coach and develop a high-performing operations team., • Work collaboratively across teams to deliver a joined-up, one-team approach., • Use data and insight to monitor performance and inform decision-making., • Strong experience in Professional Registration, Fellowship or similar assessment-based environments., • Credibility with volunteers, ideally through CEng/IEng registration or equivalent experience., • Proven experience managing and improving operational processes, ideally from within a membership-body or similar environment., • Strong stakeholder management skills, with confidence working at all levels., • Experience leading and developing teams., • Ability to use data and insight to drive decisions and improvements., • Good understanding of compliance, assurance and regulatory requirements. Is imposter syndrome creeping in? Don’t let it stop you; if you meet most (not all!) of the criteria, please apply. We’d much rather hear from you and review your application than miss out altogether. Please download the full Job Description for a little more information about the role; but also, keep in mind that we’re open to discussing flexible ways of working, including reduced hours and working in an agile way, supported by a hybrid working framework that allows you to find the best place to do your best work.
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