Customer Service Representative (CSR) - TaxVance LLC

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• J C Mar

  

  Customer Service Representative (CSR)

  16 days ago

  Part-time

  Crown Heights, Brooklyn

  Customer Service Assistant: We are looking for a friendly and dynamic person to receive customers, take their orders, assign tables and serve food with a smile. Good communication, organization and willingness are required to provide an exceptional customer experience. Asistente de Atención al Cliente: Estamos en busca de una persona amable y dinámica para recibir a los clientes, tomar sus órdenes, asignar mesas y servir la comida con una sonrisa. Se requiere buena comunicación, organización y disposición para brindar una experiencia excepcional al cliente.

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• Guthrie

  

  Patient Service Specialist-Orthopedics-Full Time

  18 days ago

  New York

  Position Summary: The Patient Service Specialist provides direct, daily operational front office support. The Patient Service Specialist will continually demonstrate Patient Centeredness, Teamwork, and Excellence in the daily performance of their duties. This position requires the ability to be self‐motivated, flexible, punctual, detail oriented, have good time management skills and have excellent communication skills. Education, License & Cert: High School diploma/GED required. Graduation from a Medical Office Assistant school preferred. Experience: Demonstrated customer service commitment in a fast‐paced environment with a minimum of 1 year experience in a customer service related field preferred. Medical office experience and knowledge of medical terminology preferred. Must be comfortable with computers and learning new applications. Essential Functions: 1. Responsible for greeting every patient in a courteous, professional, and timely manner Every Time., 2. Responsible for answering telephones in a friendly and efficient manner in conjunction with Guthrie’s Telephone Standards. Screens telephone calls, takes messages and provides information., 3. Responsible for scheduling and maintaining all patient appointments electronically. Verifies patient information at time of scheduling and assigns B# / MRN to new patients. Responsible for editing appointment schedule at the direction of practice management., 4. Registers patient. Reviews, verifies and corrects patient demographic and insurance information along with scanning current insurance cards into the patient’s confidential medical record., 5. Verify eligibility for major insurance carriers including but not limited to New York and Pennsylvania Medical Assistance to ensure accurate billing. Complete various types of insurance forms, pre‐certifications and referrals if applicable., 6. Possess the ability to inform, quote, and collect copayments, insurance deductibles, deposits, or unpaid balances at the time of registration as per Guthrie Medical Group, P.C. ‘s policies and guidelines if applicable., 7. Responsible for daily cash‐out and balancing in accordance with the Patient Cash Control Policy if applicable., 8. Performs liaison duties between patients, physicians, hospital staff, organizational departments, etc., keeping the departments fully aware of all necessary information. Keeps patients informed of any delays., 9. Adheres to departmental and organizational policies and attends meetings/huddles as required., 10. Requires the ability to prioritize daily tasks simultaneously in a fast‐paced, ever changing work environment within a strong team structure., 11. Maintains strict confidentiality related to patient health information in accordance with HIPAA compliance., 13. Other duties as assigned. The pay ranges from $17.00-$23.49 per hour

• Talent

  

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• ProKatchers LLC

  

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• VSEEN

  

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• Swish Breaks

  

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  5 days ago

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  Customer Experience Operations Manager Location: New York, NY (On-site) Department: Customer Experience / Operations / Product Reports To: COO / Head of Operations Company Description Swish Breaks is the fastest-growing sports entertainment and live shopping company built by a team of passionate sports enthusiasts. With 80+ employees and over 90,000 orders fulfilled each month, we’re redefining the sports collectibles experience through live-streamed entertainment, world-class ops, and an incredible customer community. As we scale, we are investing heavily into the customer experience side of the business — developing better systems, tighter feedback loops, new tools, and an elite support operation that matches the pace of our growth. Role Description We are seeking a Customer Experience Operations Manager to build, own, and scale Swish Breaks’ customer experience function from the ground up. This is a foundational, highly cross-functional role — you will work closely with Operations, Product, Engineering, and Leadership to design the full end-to-end customer journey across support, issue resolution, product improvement, and overall experience. You will be the first dedicated leader in this function, responsible for building the systems, structure, and processes that enable Swish Breaks to deliver the best customer experience in the live shopping industry. As the function scales, you will also have the opportunity to build and lead a small team (1–2 people initially). This role is on-site in New York, NY. Key Responsibilities Customer Experience Strategy & Ownership • Build the full customer support and success strategy from scratch, • Own the design of end-to-end customer workflows, from ticket handling to escalations, • Create systems and processes that ensure consistently high customer satisfaction, • Work daily with the Operations team to identify root causes of issues and eliminate friction, • Partner closely with Product & Engineering to design tools, features, and improvements based on customer feedback, • Translate customer pain points into actionable insights for senior leadership, • Select and implement support tools, ticketing systems, macros, automations, and reporting frameworks, • Develop internal documentation, knowledge bases, and standard operating procedures, • Personally handle top-tier issues, escalations, and unique customer situations, • Improve issue resolution speed and accuracy through structured processes, • Potential to hire and manage 1–2 customer support specialists as demand grows, • Train, coach, and develop team members to uphold Swish-level service standards Qualifications Required • 3–7+ years of experience in customer success, customer support, or CX operations, • Experience building processes, systems, or CX infrastructure from scratch, • Strong operational mindset with the ability to design scalable workflows, • Excellent written and verbal communication skills, • Empathetic, customer-obsessed, and solutions-oriented, • Experience working cross-functionally with Product, Engineering, and Operations, • Ability to thrive in a fast-paced, ambiguous, rapidly evolving environment, • Experience in e-commerce, live shopping, marketplaces, or high-volume support environments, • Prior experience selecting or implementing CX tools (Zendesk, Gorgias, Intercom, etc.), • Startup or early-stage company experience Compensation Salary range: $70,000 – $110,000, depending on experience. What We Offer • Opportunity to build an entire customer experience function from the ground up, • A dynamic, energetic environment in a rapidly growing sports entertainment company, • Collaboration with senior leadership and cross-functional teams, • Room for future team-building and leadership expansion, • Competitive compensation and growth opportunities, • Competitive benefits offerings

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• Jobility Talent Solutions

  

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