Semiconductor Field Service Engineer -- 2 Positions Open
hace 20 días
Richardson
Job Description ABOUT GTI: Green Technology Investments LLC. (GTi) is company with a global footprint with sales and technical support teams in North America, Europe and Asia. We specialize in Test, Analysis, and Measurement equipment solutions for 150mm, 200mm, and 300mm in the Semiconductor, MEMS, and LED markets. GTi provides as-is and refurbishment sales of AMAT, KLA Tencor, and Rudolph systems including installation of turn-key solutions including wafer size conversions, upgrades, and installation/deinstallation of supported systems. Our services include hardware and process qualifications, custom onsite support plans, after-sales and spare parts support for the Semiconductor, MEMS, and LED industries. THE ROLE: Job Description Temporary relocation to Scottsdale, Arizona 2-3 weeks for training. Field service engineer will offer onsite technical support or over phone and emails. The Field Service Engineer troubleshoots either to resolve issues directly or through referring advanced issues to technical support at HQ. He/she acts as a customer service advocate, instructing customers in the operation and maintenance of the system. The work is in a fast-paced environment, travels frequently and occasionally required to be accessible evenings, weekends, and even holidays to resolve any issues that might result in downtime for customer. The chosen individual will work well with limited guidance and within broad guidelines and technical standards. WHAT YOU’LL DO: Duties And Responsibilities • Analyzes, diagnoses, and troubleshoots semiconductor metrology equipment problems via telephone, email, at customer site., • Performs installation, repair, retrofits, upgrades and preventive maintenance on Semiconductor metrology equipment installed at customer sites or supporting manufacturing efforts at customer site, • Answer customer questions and assist customer in a professional manner and expediently escalate issues to supporting resources when necessary., • Perform administrative and coordination duties, including pass-downs, work orders, field service reports, system problem reports, and monthly reports. Prepare written technical reports ad documentation on an independent basis., • Ability to apply knowledge of installation, maintenance/repair, and troubleshooting at both the assembly and system level, while seeking expertise of more senior field service engineers when required., • Ability to read and analyze Opto-mechanical and electronic schematics, • This position requires strong troubleshooting skills, attention to detail, the ability to multi-task and the ability to work under pressure., • Mechanical aptitude and knowledge of pneumatics, hydraulics, electronics, and semiconductor processes, and relevant software., • The individual must be flexible, adaptable and possess a high sense of integrity., • They must respect and enforce the confidential aspects of their work., • They will work effectively with cross functional teams and have excellent problem solving, communication and organizational skills., • Strong customer focus and commitment to customer satisfaction through prioritization, quality, efficiency and professionalism., • Excellent customer service skills, with a solid foundation in and an understanding of the importance of relationship building, • Can learn and apply new information or skills and be able to read and interpret data, information, and documents., • Demonstrate open, clear, concise and professional communication., • Ability to complete assignments with attention to detail and high degree of accuracy., • Proven ability to perform effectively in a demanding environment with changing workloads and deadlines., • Ability to establish and maintain cooperative working relationships with manager, co-workers and customer., • Minimum of two (2) years’ Semiconductor experience is preferred, of which a minimum of one (1) year experience in and/or semiconductor metrology equipment, • Advanced level of technical knowledge of electronics in the semiconductor industry, • Technical proficiency with Semiconductor metrology equipment, plasma and/or vacuum systems is preferred., • Mechanical aptitude and knowledge of pneumatics, hydraulics, electronics, and semiconductor processes, and relevant software., • AA or BS Degree in electronics field or its equivalent military, or semiconductor experience, • Demonstrate experience using computer applications, word processing, spreadsheets with strong computer skills on Apple and/or Microsoft platform, • Work is performed in a cleanroom environment, routinely required to sit; walk; talk; hear; use hands to keyboard, finger, handle, and feel; stoop, kneel, crouch, twist, reach, and stretch., • Occasionally lift and/or move up to 40 pounds., • Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus