Apartment Resident Experience Manager
7 days ago
Jacksonville
Job Description Resident Experience Manager (Conventional) - Spyglass Apartments | Jacksonville, FL Who We Are: Founded in 1975, CONAM Management operates in 10 states, across 26 key metropolitan markets, supporting over 60,000 apartment units of both affordable and conventional housing. Our growing team of over 1,700 associates is dedicated to maintaining and enhancing the quality of life for our residents. At CONAM, we foster a collaborative, team-oriented culture where our associates thrive and are valued for their expertise and commitment. What We Are Looking For: We are seeking an enthusiastic Resident Experience Manager to join our team at Spyglass Apartments in Jacksonville, FL. In this role, you will lead the full resident experience from inquiry to move-out, driving service excellence, retention, community presentation, marketing outreach, and engagement initiatives. Partner with management and maintenance to ensure operational efficiency, lease compliance, accurate administration, and a high-quality community environment. This is a full-time position with full benefits. Pay range: $21.00 - $23.00 per hour This role offers a higher base pay to reflect its key responsibilities ensuring consistent and reliable compensation, in place of a variable commission structure. Key Responsibilities: * Resident Experience & Customer Journey Lead the full resident lifecycle from inquiry to move-out, ensuring exceptional service, proactive engagement, effective issue resolution, strong retention efforts, and consistent reputation management. * Community Presentation & Environment Maintain curb appeal, model readiness, signage quality, and professional standards to ensure a welcoming, high-quality community environment. * Marketing, Outreach & Digital Engagement Support digital marketing, lead generation, outreach initiatives, event promotion, inventory awareness, and resident communication strategies. * Events, Engagement & Retention Plan and execute budget-conscious community events, monitor lease expirations, and drive renewals, referrals, and long-term retention. * Operational Collaboration & Support Partner with management and maintenance to ensure service excellence, unit readiness, timely follow-ups, and accurate administrative support. * Administrative & Compliance Oversee applications, leases, inspections, rent processing, financial recordkeeping, policy enforcement, vendor coordination, and office organization. • 2+ years of multifamily leasing, hospitality, or customer experience leadership., • Proven ability to manage high-touch customer journeys and deliver exceptional service., • Strong eye for detail, design, and environmental presentation., • Experience with event planning, social media content, and local marketing campaigns., • Analytical skills, problem-solving capability, and innovative thinking, • You thrive in a fast-paced environment and can handle multiple responsibilities, including leasing apartments, conducting tours, managing paperwork, and addressing resident needs., • You are proficient in Microsoft Office (Word, Excel, and Outlook), and comfortable learning or knowing property management software like Yardi, MRI, or other leasing and property management systems., • You possess a friendly, energetic, and approachable personality that resonates with both prospective and current residents., • You are available to work weekends, which is essential for meeting the needs of potential residents and conducting tours during high-traffic hours. Our benefits include: • Medical, dental, vision insurance, • Pet insurance, • Life insurance and identity theft protection, • Paid sick and vacation time, • 401(k) plan with company match, • Flexible Spending Accounts (FSAs), • Employee Assistance Program (EAP) Additional Information: • This position is contingent upon passing a background check, employment verification, and drug screening., • CONAM will consider qualified applicants with criminal histories in a manner consistent with the requirement of the law. Pay Bands: Pay bands are established based on geographic location, internal equity, market conditions, and candidate qualifications. We provide competitive compensation based on experience and qualifications.