Front Desk Concierge
10 days ago
Jacksonville
Job DescriptionDescription: Front Desk Concierge Location: Jacksonville, FL 32225 - Queens Harbour Reports To: Community Association Manager Status: Full-Time / On-Site Industry: Homeowners Association (HOA) Position Overview: The Front Desk Attendant serves as the primary point of contact for residents, guests, vendors, and visitors at a prominent HOA community in Jacksonville, Florida. This role is responsible for delivering exceptional customer service, maintaining a welcoming environment, assisting with administrative tasks, and supporting the daily operations of the management team. Professionalism, communication, and attention to detail are essential. Key Responsibilities • Greet residents, guests, and vendors in a friendly, professional, and timely manner., • Answer incoming phone calls, respond to emails, and provide accurate information regarding community policies, amenities, and procedures., • Monitor building/amenity access and ensure proper sign-in for visitors and contractors., • Assist residents with questions, work order requests, amenity reservations, and general inquiries., • Maintain clean, organized, and professional front desk and lobby areas., • Receive, log, and distribute packages and deliveries as required by community policy., • Assist the Community Association Manager with administrative duties such as data entry, filing, mail distribution, and document preparation., • Report any safety, maintenance, or security concerns promptly to management., • Support community events and communications as needed., • Previous experience in customer service, hospitality, reception, or front desk preferred., • Strong communication and interpersonal skills with a warm and professional demeanor., • Proficient in basic computer applications (Microsoft Office, email, scheduling tools)., • Ability to multitask and remain organized in a fast-paced environment., • Dependable, punctual, and able to work with minimal supervision., • Strong problem-solving skills and ability to address resident requests calmly and effectively., • Experience in HOA/COA or property management environments is a plus.Work Schedule & Compensation, • Full-time schedule; may include weekends or evenings based on community needs., • Compensation aligned with experience and competitive for the Jacksonville 32225 market., • Benefits may include paid time off, holiday pay, and additional perks depending on employer.Physical Requirements, • Ability to sit or stand for extended periods., • Ability to lift up to 20 lbs (e.g., packages, office supplies).