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  • District Manager | Boston
    District Manager | Boston
    20 hours ago
    Full-time
    Boston

    About Blank Street At Blank Street, we're on a mission to become the defining food and beverage brand of our generation. From the very beginning, we've set out to add a spark to ordinary experiences through elevated products, attention-to-detail, and a commitment to making every moment memorable. We're motivated by the millions of customers we serve across cities, and know that our potential is unlimited. It all starts with our people and their commitment to make magic happen each and every day. Add a Spark to the Ordinary... The District Manager role at Blank Street is a key area leadership position, responsible for overseeing multiple locations and leading a team of General Managers. This role drives performance, consistency, and culture across all stores within a defined market by setting high operational standards and stepping in where needed. A core focus is building strong leadership by hiring, developing, and promoting talent while fostering a high-performing, cohesive culture across the area. With a strong grasp of area-level PL, the District Manager coaches General Managers to make sound financial and operational decisions. It also leads short-term planning and forecasting across labor and inventory to ensure smooth operations. As the link between HQ and the field, the District Manager implements new initiatives, drives adoption, and shares insights to continuously improve how we operate. This role requires regular travel across Boston and reports to the Director of Operations. Qualifications: Skills • Passion for delivering exceptional customer service and hospitality., • Strong autonomy, sound judgment, and the ability to manage operations independently., • Excellent organizational skills, with the ability to manage multiple priorities in a fast-paced environment., • Highly effective interpersonal and communication skills, capable of leading teams and collaborating across departments., • Skilled in emotional intelligence and conflict resolution to foster a positive, welcoming workplace., • Well-versed in change management, adapting to business needs and driving continuous improvement., • Proven training and development capabilities to nurture team growth and leadership., • Ability to troubleshoot and solve problems, prioritizing issues based on urgency. Attributes • Hands on and highly action-oriented, • Deep knowledge and interest in specialty coffee, hospitality, restaurants or retail, • Positive, enthusiastic and results driven, • Passionate people leader and developer, • Interested in continuous personal growth Key Responsibilities People - Coach and Support Your Team • Create and manage a positive, engaging work culture, • Train, mentor, and celebrate your team, • Fill leadership gaps when needed, • Manage scheduling, time and attendance practices for the market, • Oversee labor strategy and budget, • Collaborate with your managers to hire and support hourly hiring, • Ensure training quality and team development, • Address performance issues promptly and fairly, • Partner with People Team on employee relations, • Help manage change to keep Blank Street evolving smoothly, • Maintain top engagement scores and host market events Product - Deliver Quality Products • Represent the Blank Street brand and values to customers and teammates, • Hold your team accountable for food and beverage quality, • Oversee ordering, vendor relations, waste, and inventory when needed, • Lead by example behind the bar for 30% of your week, ensuring excellent service and product quality Physical Space - Maintain Operational Excellence • Ensure safety, cleanliness, and presentation of locations, • Prepare stores for weather, new launches, or LTOs, • Solve facility issues quickly, • Work with HQ to improve store design, maintenance, and customer experience Performance - Drive Financial and Customer Success • Take ownership of store performance and find growth opportunities, • Maintain NPS and Google review scores, • Build relationships with local businesses to grow brand loyalty, • Stay updated on company tools, processes, and communication, • Identify and address performance gaps, • Share best practices and collaborate with other leaders Project -- Support Business Evolution • Help with New Store Openings in your region, • Pilot new initiatives and act as a trusted partner for new ideas, • Support marketing and brand collaborations, • Attend training and department meetings Benefits \& Perks • $85,000 - $130,000 annual salary, • 15 days of paid annual leave (on top of company-observed holidays and sick time), • Three health plan options, with full coverage available for two employee-only tiers., • Commuter benefits, • Parental leave, • Bereavement leave, • Exclusive access to our coveted Regulars program -- yes, that means free coffee, matcha and more! ☕️, • Regular social outings with the team, • Free Blank Street swag

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  • Restaurant Manager
    Restaurant Manager
    22 hours ago
    $65000–$85000 yearly
    Full-time
    Prudential / St. Botolph, Boston

    Ramsay's Kitchen is a casually refined restaurant inspired by Michelin-starred Chef Gordon Ramsay and his global travels. Located on the historic Boylston Street in Boston, guests enjoy a fresh seasonal menu featuring iconic dishes like the Beef Wellington and Sticky Toffee Pudding, alongside local favorites with a twist. We are now seeking an experienced Restaurant Manager to join our front of house operations. The Restaurant Manager must have: • The motivation and leadership skill to represent the Gordon Ramsay Brand and its world class hospitality standards, • Previous experience as a Restaurant Manager within a fine dining establishment, • Previous experience in a high-volume restaurant, • A keen eye for detail to ensure delivery of the Hell's Kitchen brand standards and the highest levels of food quality at all times, • A proven track record of recruiting, developing, motivating and retaining a high performing kitchen team, • A strong personality, with confidence and enthusiasm to lead the team in the day to day running of the operation, • Exceptional communication skills -- verbal and written -- to ensure clear communication with all stakeholders, • Ability to multitask and effectively manage relationships at all levels Key Accountabilities: Be responsible for effective execution of the operation, whilst ensuring consistent presentation and guest satisfaction in a lively restaurant and bar, interacting with guests and making each visit a memorable one! • Being a leader, effectively managing the team and driving quality service and standards, • Responsibility for leading, inspiring and motivating the team to achieve loyalty and retention, • Ensuring the supply chain and stock control is effectively managed and controlled in keeping with the concept and in line with Gordon Ramsay Restaurant standards, • Effective management of targets set What's in it for you: · Competitive salary · 401 (k) · Insurance -- Medical, Dental Vision · Flex Time · Employee Assistance Program offering counseling, assistance for personal, financial, and legal issues, self-help resource benefits, personal and professional coaching, wellness benefits, and much more! · Access to our world-class training development opportunities globally · Work with and learn from extraordinary culinary and front-of house talent in a diverse, energizing and professional restaurant environment · A fantastic staff discount in US UK restaurants · Discount for your Friends Family in all US UK Restaurants If you'd like to develop your career in a best-in-class global restaurant business - apply today We do receive a high volume of applications and are only able to contact those who have been successful in moving to the next stage of the recruitment process. At Gordon Ramsay Restaurants, we are driven to be an inclusive employer, we are devoted to creating an environment where our amazing teams can thrive, and our aim is to put people at the heart of everything we do. We want our teams to be their authentic self and we truly celebrate diversity in every sense. We are successful at what we do by cultivating talented teams with diverse skills backgrounds. Everyone is welcome in our Gordon Ramsay Restaurants family. As we continue to grow and build the business, we are committed to putting diversity, equality, and inclusion at the forefront.

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  • Multi-Unit Operations Manager | Boston
    Multi-Unit Operations Manager | Boston
    2 days ago
    Full-time
    Boston

    About Blank Street At Blank Street, we're on a mission to become the defining food and beverage brand of our generation. From the very beginning, we've set out to add a spark to ordinary experiences through elevated products, attention-to-detail, and a commitment to making every moment memorable. We're motivated by the millions of customers we serve across cities, and know that our potential is unlimited. It all starts with our people and their commitment to make magic happen each and every day. Add a Spark to the Ordinary... The Operations Manager role at Blank Street is a key area leadership position, responsible for overseeing multiple locations and leading a team of General Managers. This role drives performance, consistency, and culture across all stores within a defined market by setting high operational standards and stepping in where needed. A core focus is building strong leadership by hiring, developing, and promoting talent while fostering a high-performing, cohesive culture across the area. With a strong grasp of area-level PL, the Operations Manager coaches General Managers to make sound financial and operational decisions. It also leads short-term planning and forecasting across labor and inventory to ensure smooth operations. As the link between HQ and the field, the Operations Manager implements new initiatives, drives adoption, and shares insights to continuously improve how we operate. This role requires regular travel across Boston and reports to the Director of Operations. Qualifications: Skills • Passion for delivering exceptional customer service and hospitality., • Strong autonomy, sound judgment, and the ability to manage operations independently., • Excellent organizational skills, with the ability to manage multiple priorities in a fast-paced environment., • Highly effective interpersonal and communication skills, capable of leading teams and collaborating across departments., • Skilled in emotional intelligence and conflict resolution to foster a positive, welcoming workplace., • Well-versed in change management, adapting to business needs and driving continuous improvement., • Proven training and development capabilities to nurture team growth and leadership., • Ability to troubleshoot and solve problems, prioritizing issues based on urgency. Attributes • Hands on and highly action-oriented, • Deep knowledge and interest in specialty coffee, hospitality, restaurants or retail, • Positive, enthusiastic and results driven, • Passionate people leader and developer, • Interested in continuous personal growth Key Responsibilities People - Coach and Support Your Team • Create and manage a positive, engaging work culture, • Train, mentor, and celebrate your team, • Fill leadership gaps when needed, • Manage scheduling, time and attendance practices for the market, • Oversee labor strategy and budget, • Collaborate with your managers to hire and support hourly hiring, • Ensure training quality and team development, • Address performance issues promptly and fairly, • Partner with People Team on employee relations, • Help manage change to keep Blank Street evolving smoothly, • Maintain top engagement scores and host market events Product - Deliver Quality Products • Represent the Blank Street brand and values to customers and teammates, • Hold your team accountable for food and beverage quality, • Oversee ordering, vendor relations, waste, and inventory when needed, • Lead by example behind the bar for 30% of your week, ensuring excellent service and product quality Physical Space - Maintain Operational Excellence • Ensure safety, cleanliness, and presentation of locations, • Prepare stores for weather, new launches, or LTOs, • Solve facility issues quickly, • Work with HQ to improve store design, maintenance, and customer experience Performance - Drive Financial and Customer Success • Take ownership of store performance and find growth opportunities, • Maintain NPS and Google review scores, • Build relationships with local businesses to grow brand loyalty, • Stay updated on company tools, processes, and communication, • Identify and address performance gaps, • Share best practices and collaborate with other leaders Project -- Support Business Evolution • Help with New Store Openings in your region, • Pilot new initiatives and act as a trusted partner for new ideas, • Support marketing and brand collaborations, • Attend training and department meetings Benefits \& Perks • $85,000 - $120,000 annual salary, • 15 days of paid annual leave (on top of company-observed holidays and sick time), • Three health plan options, with full coverage available for two employee-only tiers., • Commuter benefits, • Parental leave, • Bereavement leave, • Exclusive access to our coveted Regulars program -- yes, that means free coffee, matcha and more! ☕️, • Regular social outings with the team, • Free Blank Street swag

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  • Bartender
    Bartender
    6 days ago
    $9 hourly
    Part-time
    Prudential / St. Botolph, Boston

    Ramsay's Kitchen is a casually refined restaurant inspired by Michelin-starred Chef Gordon Ramsay and his global travels. Located on the historic Boylston Street in Boston, guests enjoy a fresh seasonal menu featuring iconic dishes like the Beef Wellington and Sticky Toffee Pudding, alongside local favorites with a twist. We are now seeking an experienced line cook to join our back-of-house operations. The bartender must have: • The motivation and leadership skill to represent the Gordon Ramsay Brand and its world class hospitality standards, • Previous experience as a Restaurant Manager within a fine dining establishment, • Previous experience in a high-volume restaurant, • A keen eye for detail to ensure delivery of the Hell's Kitchen brand standards and the highest levels of food quality at all times, • A proven track record of recruiting, developing, motivating and retaining a high performing kitchen team, • A strong personality, with confidence and enthusiasm to lead the team in the day to day running of the operation, • Exceptional communication skills -- verbal and written -- to ensure clear communication with all stakeholders, • Ability to multitask and effectively manage relationships at all levels Key Accountabilities: • Be responsible for effective execution of the operation, whilst ensuring consistent presentation and guest satisfaction in a lively restaurant and bar, interacting with guests and making each visit a memorable one!, • Preparing and serving alcoholic and non-alcoholic drinks accurately and efficiently., • Developing and maintaining a deep understanding of the drink menu, including recipes, ingredients, and preparation methods., • Offering recommendations based on guests' preferences and making informed suggestions about food and drink pairings. • Greeting guests warmly and providing excellent customer service, creating a welcoming and enjoyable atmosphere. • Managing inventory, restocking supplies, and ensuring popular items are always available. What's in it for you: · Competitive salary · 401 (k) · Insurance -- Medical, Dental Vision · Flex Time · Employee Assistance Program offering counseling, assistance for personal, financial, and legal issues, self-help resource benefits, personal and professional coaching, wellness benefits, and much more! · Access to our world-class training development opportunities globally · Work with and learn from extraordinary culinary and front-of house talent in a diverse, energizing and professional restaurant environment · A fantastic staff discount in US UK restaurants · Discount for your Friends Family in all US UK Restaurants If you'd like to develop your career in a best-in-class global restaurant business - apply today We do receive a high volume of applications and are only able to contact those who have been successful in moving to the next stage of the recruitment process. At Gordon Ramsay Restaurants, we are driven to be an inclusive employer, we are devoted to creating an environment where our amazing teams can thrive, and our aim is to put people at the heart of everything we do. We want our teams to be their authentic self and we truly celebrate diversity in every sense. We are successful at what we do by cultivating talented teams with diverse skills backgrounds. Everyone is welcome in our Gordon Ramsay Restaurants family. As we continue to grow and build the business, we are committed to putting diversity, equality, and inclusion at the forefront.

    Easy apply
  • General Manager | Boston
    General Manager | Boston
    2 days ago
    Full-time
    Boston

    About Blank Street At Blank Street, we're on a mission to become the defining food and beverage brand of our generation. From the very beginning, we've set out to add a spark to ordinary experiences through elevated products, attention-to-detail, and a commitment to making every moment memorable. We're motivated by the millions of customers we serve across cities, and know that our potential is unlimited. It all starts with our people and their commitment to make magic happen each and every day. Like the sound of this? Keep reading Add a Spark to the Ordinary... General Managers are central to the success of Blank Street and take full ownership of their four walls. They are accountable for training and developing all team members, leading by example on facilities, product quality, and customer experience, and maintaining strong operational standards through effective inventory and performance management. General Managers are also responsible for hiring great talent, driving business growth and continuous improvement, and may support light project work that contributes to the broader business and their own professional development. Who We're Looking For • Experience hiring, developing and managing hospitality teams, • Experience managing inventory and supply chain ordering, • Love for coffee and customer service, • Experience working in a unionized environment is a plus, • Strong knowledge of specialty coffee, espresso and equipment is a must, • Strong decision making and multi-taking skills, • Strong interpersonal communication skills What You'll Own • Create a motivating and engaging team culture by consistently celebrating, training, coaching, and mentoring your team., • Step in to cover scheduling gaps or time off in the store schedule, • Create and publish staff schedules according to state and local labor laws, • Review and approve timecards and paid time off requests in a timely manner ensuring your team is paid accurately and on time, • Recruit super star talent in collaboration with the People Team, • Oversee and validate the quality of training being executed by your Shift Leads, providing feedback and coaching where needed, • Ensure coffee accreditations are handled on time for new employees in line with company standards, • Work to maintain the very best team engagement scores, • Maintain food and beverage quality standards across your store and ensure recipes are executed accurately and consistently by your team, • Own all ordering, vendor relations, waste management, inventory counts and general compliance of our Inventory Management System, • Spend 50-70% of your week leading by example behind the bar through customer service and production of technically excellent food and beverage products, • Ensure the safety, cleanliness and presentation of your location in line with company policies, • Maintain operational excellence achieving company standard scores and above via our auditing platform, • Develop meaningful ties with neighborhood businesses and people to help grow local brand loyalty, • Be a champion of your store's financial performance and peak business throughput, • Grow your store AOV, meet sales goals through creative initiatives and gain team buy in to share the same vision, • Ensure your location meets operations and product quality audit standards, quickly action any feedback to improve Requirements • 4+ years of experience managing and leading single-store unit operations in high growth hospitality or consumer brands, • Full Time availability: 45 hours per week, 5 days of availability required and must be available to work 2 peak days (usually weekend days, weekend as described as Friday, Saturday, Sunday) Benefits \& Perks • Bonus program, • 15 days of paid annual leave (on top of company-observed holidays and sick time), • Three health plan options, with full coverage available for two employee-only tiers., • Commuter benefits, • Parental leave, • Bereavement leave, • Exclusive access to our coveted Regulars program -- yes, that means free coffee, matcha and more! ☕️, • Regular social outings with the team, • Free Blank Street swag

    Easy apply