646 Best best part time Jobs in Charleston, South Carolina (December 2025) - page 3

Laundromat Attendant

3 days ago

North Charleston

Job Description Job Summary We are seeking a dynamic and proactive Manager to lead our team and ensure the highest standards of service, cleanliness, and operational efficiency. In this role, you will oversee daily activities, coordinate staff, and maintain exceptional customer experiences across our laundry services. Your energetic leadership will drive team performance, uphold quality standards, and foster a welcoming environment for both guests and staff. This position offers an exciting opportunity to make a tangible impact in a fast-paced, service-oriented setting. Expectations and Responsibilities Document This document outlines the expectations and responsibilities for the Operations Manager in the role of managing Reynolds Laundromat and Laundry Stork operations. Responsibilities: • Maintain successful daily operations 7 days a week, 7am-9pm, • Manage the attendants and employees, • Support where needed to maintain seamless laundry operations if other Attendants need time off or is on vacation, • Maintain cleanliness and customer service standards outlined in the attendant checklist, • Keep laundry vending machines stocked on a weekly basis, • Collect coins on weekly and deposit money in the safe for bank deposit, • Pay attendants each week, • Solve day-to-day machine and customer issues to create the best laundromat in town and maintain 5-star reviews, • Maintain a regular in-store working schedule as mutually agreed upon, • Inspect machines for cleanliness and proper operation; clean dryer lint traps, • Use paper system to track responsibilities (Attendant Weekly Pay, Wash/Dry/Fold Customer Sheet, Cash Collection Sheet, Cleanliness Checklist), • Conduct regular equipment maintenance checks and schedule repairs as needed, • Monitor utility usage and implement energy-saving measures, • Ensure proper chemical usage and inventory management Performance Metrics: • Customer satisfaction rating (target: (10) 5 star reviews each month), • Equipment uptime (target: ≥98%), • Cleanliness audit score (target: ≥95%), • Revenue growth (target: 5% per quarter), • Cost reduction initiatives (target: 5% savings per quarter) Responsibilities: • Manage pickup and delivery logistics, • Communicate with customers using established customer communication guidelines, • Turn on washers and dryers for the attendant, • Maintain high-quality standards for customers with perfect folds, bagging, and delivery, • Attend laundry education seminars and online training, • Visit competing laundromats to learn best practices and test their services, • Manage marketing campaigns focused on growth, • Create marketing materials to attract new customers, • Call and visit potential customers daily to grow new accounts, • Manage employees, vehicles, and operations growth as needed, • Manage expense accounts for the business with accountability measures, • Implement a customer feedback system and act on insights, • Develop and maintain partnerships with local businesses (e.g., hotels, gyms), • Create and manage a loyalty program for repeat customers, • Optimize routes for efficient pickup and delivery Performance Metrics: • New customer acquisition (target: 5 new customers per month), • Customer retention rate (target: ≥90%), • On-time pickup and delivery rate (target: ≥98%), • Customer satisfaction rating (target: ≥4.8/5), • Revenue growth (target: X% year-over-year) Leadership team will meet quarterly to review progress and set collaborative goals for the upcoming period. These goals will be specific, measurable, achievable, relevant, and time-bound (SMART). Example goals include: 1. Increase Reynolds Laundromat's monthly revenue by 15% within the next 6 months, 2. Expand Laundry Stork's customer base by 25% within the next year, 3. Implement two new cost-saving measures at the laundromat within the next quarter, 4. Launch a new marketing campaign for Laundry Stork that generates 50 new leads within 3 months, 5. Create List of Coffee Shops and Restaurants to visit in next quarter, 6. Weekly check-ins: Manager will provide a weekly summary of key metrics and activities to owner, 7. Monthly Leadership Meetings: Leadership will meet monthly to discuss progress, challenges, and opportunities., 8. Quarterly goal-setting sessions: Both parties will review and set new goals every three months., 9. Performance-based incentives: [To be determined by both parties] Duties • Supervise daily operations of laundromat, ensuring smooth workflow and adherence to company policies, • Oversee laundry and cleaning services, maintaining quality control and timely turnaround of guest items, • Provide outstanding customer service by addressing guest inquiries, resolving issues promptly, and ensuring satisfaction, • Manage cleaning schedules and ensure all areas meet cleanliness standards to create a welcoming environment, • Handle cashiering duties, including cash handling, processing payments accurately, and balancing registers at shift end, • Train and motivate staff on service protocols, safety procedures, and operational best practices, • Proven experience in management or hospitality roles with strong leadership skills, • Knowledge of cleaning, laundry processes, and cleaning standards within a hospitality setting, • Excellent customer service skills with the ability to handle guest concerns professionally, • Basic math skills for cash handling, billing, and inventory management, • Experience with cashiering systems and cash register operations, • Ability to oversee multiple tasks simultaneously while maintaining attention to detail Job Types: Full-time, Part-time Benefits: • On-the-job training, • Opportunities for advancement, • Paid training, • Professional development assistance Work Location: In person

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