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Description: Job Summary: As the leader of the health care team, provides professional nursing care, utilizing the nursing process in accordance with established standards of care, policies, and procedures. Demonstrates performance consistent with the Medical Center Vision, Mission, and Strategic Plan of the organization. Remains flexible to changing systems; is expected to demonstrate quality and effectiveness in work habits and clinical practice; and treats co-workers, patients, families, and all members of the health care team with dignity and respect. Essential Responsibilities: The Registered Nurse demonstrates proficiency by exhibiting the following skills, competencies, and behaviors: Leadership: • Upholds Kaiser Permanentes Policies and Procedures, Principles of Responsibilities, and applicable state, federal and local laws., • Serves as a leader of the health care team; delegates tasks appropriately, and demonstrates appropriate accountability., • Understands own and team members scope of practice and escalates issues as appropriate., • Demonstrates professional, supportive behavior., • Champions new ideas., • Leads and directs others through the change process., • Utilizes communication strategies including chain of command and issue escalation, which result in intended outcomes., • Participates in problem identification and resolution., • Mentors, orients, and coaches others in unit specific operations and patient care activities, • Shares responsibility and authority with subordinates and holds him/her accountable for performance., • Demonstrates ability to problem solve with other departments in order to assist member problem resolution., • Prioritizes, delegates, and supervises work assignments appropriately to ensure completion of patient care activities., • Develops and/or contributes to the individualized plan of care that reflects assessment, planning, implementing, and evaluating the outcomes of that plan., • Ensures plan shows multidisciplinary planning, consultation, and education., • Ensures plan is reflective of admission or outpatient database, on-going findings, age appropriate care, cultural specific needs, and appropriate acuity., • Ensures plan is discussed with patient, family/significant others, and completed in a timely manner., • Monitors the patients progress based on the plan., • Revises plan on ongoing basis based on patient condition and evaluation of progress., • Ensures care meets standards of practice., • Ensures effective development and completion of discharge plan including discharge barriers and patient/family education. Ensures that patient clearly understands discharge instructions. In outpatient, identify barriers and needs for patient/family education that will facilitate the outpatient medical management plan., • Ensures patient safety related but not limited to, medications and procedures utilizing the five rights; patient falls; decubitus prevention and prevention of nosocomial infections., • Ensures optimal pain control and patient comfort; identifies and discusses patient anxieties, fears or concerns regarding patient condition, treatment or discharge., • Charting is accurate, legible, dated, and timed., • Documentation reflects nursing process and interventions and evaluations taken., • Discusses patient findings and progress toward outcomes with physicians and other members of the health care team., • Demonstrates competencies during the probationary period and ongoing completion by departmental competency validation., • Make comprehensive nursing decisions based on interpretation of data, assessments, and evaluations of patient outcomes., • Adherence to LMP Workplace Safety principles and practices., • Practices customer service standards as defined by the Service Area, Medical Center, and specified department., • Promptly answers call lights, alarms, and patient requests., • Makes appropriate referrals and facilitates the customers ability to utilize resources., • Maintains and protects patient confidentiality, • Ensures clean, orderly, and functional work environment., • Treats all families of patients with courtesy, respect, kindness and compassion., • Provides an optimal patient care experience by actively listening to the needs of patients and family members and taking responsibility for meeting those identified needs., • Gives patients information in a way they can understand and ensures comprehension., • Viewed by others to be an effective team member who is flexible, cooperative, and willing to assist others., • Confronts difficult or conflict situations constructively and seeks appropriate assistance., • Takes accountability for own actions and accepts constructive criticism., • Acts as a resource, preceptor, and mentor to new employees, registry, students, and other team members., • Attends all mandatory meetings, in-services and staff meetings as required, actively participates in other departmental professional development. (Requirement may vary for per diem staff)., • Participates with the assessment of current and future unit learning needs and development of an annual education plan., • Keeps self informed of activities on the unit and makes recommendations for change., • Adheres to Attendance Program. Reports to assigned area promptly, being present and available for report at beginning of assigned shift., • Organizes work to minimize the use of overtime., • Identifies and assists in systems improvement that needs simplification or correction., • Utilizes payroll and non-payroll resources to their maximum potential. Basic Qualifications: Experience, • 1-year recent (within the last 3 years) full-time equivalent experience in L & D, or successful completion of a KP L&D course (which includes basic fetal monitoring and NRP) or approved equivalent within prior 12 months. Education, • N/A License, Certification, Registration Association of Women's Health, Obstetric and Neonatal Nurses Advanced Fetal Monitoring Certificate within 12 months of hire AND Kaiser PPSP for Nurses - Fetal Assessment Monitoring Certification required at hire * Registered Nurse License (California) * Basic Life Support * Neonatal Resuscitation Program N/A • May be expected to cross train to at least 1 other Perinatal area., • Ability to scrub and circulate as required. Preferred Qualifications:, • Bilingual Spanish preferred Notes:, • If twelve (12) hour option chosen, shift will be 7:15 pm-7:45 am, back up 8 hour shift will be 11:15 pm to 7:45 am.

Job Description Executive Assistant Payrate: $23.00 – $25.00/hour Monday- Friday 8am-5pm-Onsite Pasadena, CA About the Role We are seeking a highly organized and proactive temp- hire Executive Assistant to support the Assistant Director in a fast-paced non-profit organization. This role is ideal for someone who thrives on multitasking, enjoys keeping operations running smoothly, and has strong communication skills. Key Responsibilities · Manage calendars, scheduling, and travel arrangements for the Assistant Director · Prepare and process purchase orders, expense reports, and mileage reimbursements · Communicate with internal staff and partner organizations via email and phone · Coordinate and prepare for meetings, events, and ongoing projects · Maintain and organize records, files, and documentation · Provide day-to-day administrative support including emails, calls, and task management Qualifications · 2-3 years of relevant experience · Bachelor’s degree required · Strong written and verbal communication skills · Highly organized with the ability to prioritize and multitask effectively · Proficient in Microsoft 365 (Word, Excel, Outlook, etc.) · Bilingual Spanish required Please send your resume to begin the interview process. Qualified candidates will be contacted to schedule interviews. Send your resume to Or call Daisy at 562-471-7322 Company DescriptionKelly helps companies recruit and manage skilled workers and helps job seekers find great work in industries such as accounting and finance, education, engineering, government, manufacturing and production, technology, and more. Since inventing the staffing industry in 1946, we’ve become experts in the many specialties and local and global markets we serve. With a network of suppliers and partners around the world, we connect 450,000+ people with work every year. We ensure companies have the people they need, when and where they’re needed most. Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.Kelly helps companies recruit and manage skilled workers and helps job seekers find great work in industries such as accounting and finance, education, engineering, government, manufacturing and production, technology, and more.\r\n\r\nSince inventing the staffing industry in 1946, we’ve become experts in the many specialties and local and global markets we serve. With a network of suppliers and partners around the world, we connect 450,000+ people with work every year. We ensure companies have the people they need, when and where they’re needed most.\r\n\r\nKelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Job Description Description PBX Operator/Shift: Graveyard Thur-Mon11pm-7:30am (Wed/Thurs off) paid training Handling all incoming calls to both LBM and MCH hospitals, transferring those calls to the appropriate departments and assisting callers with information and directions as needed. Servicing all in-house departments for on-call services, overhead announcements, paging. Using application systems such as EPIC, Perfectserve, Spok, MS word, Excel, Genesys Cloud, and Interactions. Paging through system and overhead for all emergency codes including, Blue, White, RRT, Red. Excellent memory skills, memorizing over 300 extensions within the first 2 weeks of start date and fully validated as well as Medical codes and terminology Experience the following areas: • 6 months+ experience as an operator for a hospital or call center or customer service representative, administrative, computer skills, • MS Office Suite, Windows 7+ operating system used, • Strong computer skills, Customer Service experience, • Bilingual English/Spanish, English/Khmer (Cambodian) or English/Vietnamese (is a plus), • Must be able to sit for 67%-100% of the time, • Must be able to occasionally lift overhead or carry up to 24lbs, • Must possess the following visual requirements: o Close eye work (small figures) o Normal color discrimination o Computers and books • Must be able to work in environments that are between 16 and 95 degrees, • Must possess the following Manual Dexterity/Strength o Gross motor, light-moderate strength o Fine motor, light to moderate strength Must be able to use computer system and follow greeting and instructions Must be reliable and not call out of shift Will learn how to overhead page, transfer calls, will learn medical codes etc Skills PBX operator, patient services, answering phone calls, overhead page Top Skills Details PBX operator, patient services, phone Additional Skills & Qualifications Must possess clear communication skills and be able to learn quickly, the PBX is the first line of exposure for the hospital and providing proper messaging is vital to the urgency of a healthcare provider. Experience Level Entry Level Job Type & Location This is a Contract position based out of Long Beach, CA. Pay and Benefits The pay range for this position is $20.00 - $20.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision, • Critical Illness, Accident, and Hospital, • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available, • Life Insurance (Voluntary Life & AD&D for the employee and dependents), • Short and long-term disability, • Health Spending Account (HSA), • Transportation benefits, • Employee Assistance Program The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Overview: Our client, is a U.S. Fortune 1,000 company and a major process services provider to government health and human services agencies in the United States seeks a Bilingual Customer Service representative. * Candidate must be authorized to work in USA without requiring sponsorship * *** Location: Rancho Cordova, CA 95670 *** Duration: 3+ months Important: • Schedule: Monday–Friday, 9:00 AM–6:00 PM PST, • Work Arrangement: Initial training onsite; remote work permitted after training completion, • Equipment will be provided by the client, however the candidate needs to have High speed wired internet connection to work remotely. Job Overview: The Bilingual CSR will support customers by handling inbound and outbound calls, assisting with enrollment-related transactions, and providing accurate information regarding program services, policies, and procedures. This role requires strong communication skills, adaptability, and the ability to perform effectively in a fast-paced, production-driven environment. Job Functions: • Respond to inbound 800-line calls and complete outbound support calls., • Answer customer questions clearly and professionally, escalating or referring callers to supervisors, county representatives, or state agencies when needed., • Assist beneficiaries with enrollment transaction requests, as applicable., • Maintain current knowledge of client programs, policies, procedures, and desk guidelines., • Ensure adherence to contract compliance provisions relevant to the role., • Follow all position-specific policies and procedures while meeting quality and production expectations. Required Qualifications: • High school diploma, GED, or equivalent certification., • At least 1 year of experience in customer service, call center, or a related field., • Bilingual fluency in English and one of the following languages: Spanish, Japanese, Thai, Laotian, Mandarin, Cantonese, Cambodian, Korean, Russian, Vietnamese, Tagalog, or Armenian., • Strong computer literacy and ability to quickly learn new software programs., • Ability to follow procedures and meet established quality and productivity standards., • Excellent organizational, interpersonal, written, and verbal communication skills., • Ability to work both independently and collaboratively as part of a team. Preferred Requirement: • Experience in a health or human services environment., • Prior public-facing call center experience. I'd love to talk to you if you think this position is right up your alley, and assure prompt communication, whichever direction. If you're looking for rewarding employment and a company that puts its employees first, we'd like to work with you. Sam Banga Lead Recruiter Company Overview: Amerit Consulting is an extremely fast-growing staffing and consulting firm. Amerit Consulting was founded in 2002 to provide consulting, temporary staffing, direct hire, and payrolling services to Fortune 500 companies nationally: as well as small to mid-sized organizations on a local & regional level. Currently, Amerit has over 2,000 employees in 47 states. We develop and implement solutions that help our clients operate more efficiently, deliver greater customer satisfaction, and see a positive impact on their bottom line. We create value by bringing together the right people to achieve results. Our clients and employees say they choose to work with Amerit because of how we work with them - with service that exceeds their expectations and a personal commitment to their success. Our deep expertise in human capital management has fueled our expansion into direct hire placements, temporary staffing, contract placements, and additional staffing and consulting services that propel our clients’ businesses forward. Amerit Consulting provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Applicants, with criminal histories, are considered in a manner that is consistent with local, state and federal laws.

Are you passionate about helping others and providing excellent customer service? As a Temp Customer Service/Call Center Representative at Christian Community Credit Union in Brea, CA, you will play a vital role in delivering exceptional Customer Service in a dynamic Call Center environment. This hybrid position provides an atmosphere where you can empower members by addressing their banking inquiries while cross-selling products that best fit their needs. With competitive pay of $25 per hour, this role offers not only financial rewards but also the fulfillment of serving others with empathy and integrity. You will be joining a high-performance team committed to excellence and continuous growth. Your contributions will have a significant impact on the lives of our members and the community we serve. Hello, we're ADELFI (A DIVISION OF CHRISTIAN COMMUNITY CU) As of December 1, 2025, Christian Community CU (CCCU) and AdelFi merged, forming the nation's largest Christian credit union. United by a shared mission and more than six decades of service, we're expanding our reach, strengthening our offerings, and deepening our support Christian individuals, families, ministries, and Christian-owned businesses. To date, we've donated more than $6.5 million to ministry & mission projects in the U.S. and around the globe. What would you do as a CUSTOMER SERVICE/CALL CENTER REPRESENTATIVE As a Temp Customer Service/Call Center Representative, you will have the exciting opportunity to proactively educate members on our array of products and services. By leveraging your product knowledge and building rapport, you will effectively communicate the benefits of various account types, guiding members and applicants in selecting the options that best suit their needs. Your role will involve delivering an outstanding member experience that meets or exceeds expectations through diverse channels such as phone, email, chat, and SMS. You will also tackle inquiries and problem-solving with confidence. By taking ownership of new and different requests, you will enhance our organization’s reputation. Additionally, you will create account records over the phone, ensuring a seamless and fulfilling banking experience for every member. Are you the customer service/call center representative we're looking for? To thrive as a Temp Customer Service/Call Center Representative, several essential skills and qualifications are required. A high school diploma or equivalent is necessary, along with a minimum of one year of experience in a customer service position within a bank or credit union setting. Cross-selling experience is critical, as you will be tasked with guiding members through our diverse product offerings. Having at least one year of experience dealing with the public in a call center environment is preferred, and bilingual skills in English/Spanish can be an asset. The ability to work under pressure in a fast-paced atmosphere is crucial. Proficiency with computer systems, strong organizational capabilities, and keen attention to detail are vital, along with excellent telephone techniques, verbal and written communication skills, good math aptitude, and accurate typing skills. Knowledge and skills required for the position are: • High school diploma or equivalent required, • Minimum one year of experience working in a customer service position for a bank/credit union required, • Cross-selling experience required, • Minimum one year of experience dealing with the public in a call center environment preferred, • Bilingual skills (English/Spanish) and knowledge of accounting principles preferred, • Ability to work with computer systems and under pressure in a fast-paced environment, • Good organizational skills, telephone techniques, and attention to detail, • Excellent verbal & written communication skills; good math aptitude & accurate typing skills at 35wpm, • Must be available to train in Brea for 6-8 weeks, then work Hybrid and work in the office at least one full business day a week, Monday-Friday, 8:00am-5:15pm (40 hours per week). Join us! If you meet the requirements, submit your resume today!

Job DescriptionDescription: Job Summary: The Surgery Scheduling Manager is responsible for overseeing the day-to-day activities, including operational, personnel and administrative functions of our Surgery Scheduling Department. This position performs a wide variety of duties and responsibilities that emphasize leadership, quality patient care and customer service. The Surgery Scheduling Manager will be required to know how to schedule at all surgical facilities as well as can schedule for all providers in order to guide the team properly. They are responsible for creating an optimal surgery scheduling experience by managing all tasks related to surgery scheduling. This person will work with their team and others' surgery schedulers to ensure that all clinic locations are operating as a whole. The Surgery Scheduling Manager must exemplify the core values of the organization, always exercising utmost discretion, diplomacy and tact in all patient/staff interactions while fostering an environment that promotes excellent patient care, comfort and trust. Job Duties and Responsibilities: • Serve as the primary point of contact at all LACENTA clinics both internally and externally for all matters relating to surgery scheduling., • Develop and manage relationships with outside vendors, hospitals and surgery centers., • Manages the day-to-day operations of the Surgery Scheduling department to optimize performance and quality levels while ensuring the most efficient use of resources., • Develops, implements, and maintains departmental processes and procedures. Establishing goals and outcomes., • Monitors daily operating activity of the department and makes necessary adjustments in work assignments., • Conducts department audits to maintain consistency in the surgery scheduling process., • Research and resolve scheduling discrepancies promptly., • Ensures all runs smoothly with the coordination of procedure time between patient, physician, and surgery center and/or hospital/outpatient surgery center., • Oversees calendar of surgery and procedure times; follows up with physicians to resolve scheduling conflicts promptly., • Ensures the surgery team has pre-certified procedures with insurance companies and successfully faxed patient packets to surgical facilities, including histories and physicals and other doctors' orders., • Ensures that the staff obtains necessary special equipment requested by physicians for specific procedures., • Ensures that Surgery Schedulers have followed up with all parties involved to communicate changes in the schedule or place of surgery and work proactively to ensure that all changes are handled in an orderly fashion., • Audits work product of the Surgery Scheduling team to ensure records are complete, accurate, and up-to-date., • Maintains current physicians’ schedules and ensures that cases are not scheduled when the physician is unavailable., • Handle patient grievances, patient concerns, and all customer service-related matters related to Surgery., • Design strategy and set goals for growth for the Surgery Department., • Provides trends and action plans for improvement to the leadership team., • Engages in the hiring process by conducting interviews and employee disciplinary processes when necessary., • Aid in developing and approving all clinic personnel schedules for the department. Manage coverage issues brought about by staff call outs., • Ensures appropriate coaching, training, and expectations for staff, as evidenced by their department’s performance compared to the goal., • Evaluate and manage the workload of the Surgery Scheduling team to ensure that all tasks are able to be completed appropriately., • Other duties as assigned. Requirements: Qualifications and Experience: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are reflective of the knowledge, skill, and/or ability required. • AA Degree, • At least 3 years in a supervisory role, • Strategic thinker, innovative and problem-solver, • Excellent communication skills, • Results-driven, adaptable with the ability to manage multiple priorities and schedules, • Knowledge of ENT, preferred, • Bilingual: English/Spanish, • Demonstrated ability to grow and manage a team while focusing on process improvement and customer service., • Strong leadership and management skills, especially around internal communication and collaboration, goal-setting and metrics/performance management, • Ability to travel to all clinic locations with reliable transportation

Job Description The Organization North Los Angeles County Regional Center “NLACRC” is a private, non-profit agency that is contracted with the State of California, Department of Developmental Services, to provide services to individuals with intellectual and developmental disabilities. NLACRC is one of the largest regional centers in California and has proudly served the San Fernando Valley, Santa Clarita Valley, and Antelope Valley since 1974. We serve individuals across the lifespan from infants and toddlers, school age children, transition-age youth, to adults and aging adults. Department Consumer Services - SFV - School Age 11 Supervision Receives supervision from Consumer Services Supervisors/Managers. The Position and Job Summary Provides information, advocacy, and service arrangement for consumers and families. • Participation in the development of program plans for individuals; monitoring and evaluating these plans and revising them as necessary., • Identify and coordinate services for individuals and their families., • Documentation, completing forms and reports in accordance with regulations and NLACRC policies and procedures., • Serve as an advocate for individuals served by community agencies., • Schedule and attend interdisciplinary meetings with individuals served, family members, service providers, advocates, etc., • Identify barriers to service delivery and implement culturally sensitive strategies that embody empathy, trust, and respect; comfort working in underserved and non-traditional office settings to meet our community needs., • Rotate officer-of-the-day duties with other Service Coordinators; assisting co-workers with special projects and unique situations; provide case-coverage as needed; and providing emergency on-call services when required. EDUCATION AND EXPERIENCE: • Bachelor’s Degree in psychology, social work, sociology, or related human services field or in a related field Five years of Regional Center experience, • Or, • Master's degree in psychology, social work, sociology, or related human services field or in a related field, • Two years of related professional/leadership experience, • Or, • Master’s Degree in an unrelated field, • Three to five years of related professional/leadership experience, • Three years of professional experience should include service coordination at a Regional Center or related experiences, • Previous experience with mental health/dual diagnosis, crisis intervention, and knowledge of forensic/judicial systems, diversion, probation, etc. highly preferred. Understanding of family systems and appreciation for person-centered planning and thinking; empowering individuals to achieve their goals. Knowledge of intellectual and developmental disabilities, good organizational skills, demonstrated ability to work independently and cooperatively as a part of an interdisciplinary team, excellent verbal and written communication skills, and proficiency with MS Word and MS Outlook. Essential Requirements Service coordination is a community-based position that requires meeting with individuals served and their families in their homes, in the community, or in our office location. Must be comfortable working with a high degree of independence. Frequent telephone, virtual, and out-of-office meetings required. Valid California Driver’s License and reliable transportation, or acceptable substitute, required. Bilingual Spanish may be required dependent upon position. NLACRC Offers an Excellent Benefits Package We offer employees a variety of health and dental plans: • Health Insurance - NLACRC pays the full cost of coverage for certain Medical plans for employee only. We also provide a generous contribution to additional plans that the employee may select for employee only or employee and dependents costs., • Dental Insurance – NLACRC pays the full cost of the Dental DMO Plan for employees and eligible dependents. We also offer a Dental PPO plan with a low employee monthly contribution for employees and eligible dependents, • Pre-Tax Flexible Spending Account for eligible health care expenses, • Pre-Tax Dependent Care Flexible Spending Account for eligible dependent care expenses, • No cost Life, Accidental Death & Disability, Long Term Disability Insurance for employees, • No cost Vision plan for employees and eligible dependents, • Retirement plan - NLACRC is a member of CalPERS which is a defined benefit plan that provides a monthly retirement allowance for eligible employees, • NLACRC offers two (2) deferred compensation plans - 457 and 403(b), • Participate in the Public Service Loan Forgiveness program, • Paid Time Off – Eligible for 3 weeks of accrued vacation in the first year, 8 hours per month sick time, education, wellness, and sabbatical time, • Holidays – NLACRC offers 12 paid holidays throughout the year, • Most positions are offered a hybrid – remote option Please note that benefit costs are pro-rated for part-time employees. Professional Development Opportunities & Growth NLACRC values the professional development of staff! Variety of career paths for entry-level management positions for those seeking leadership opportunities in the social services field. Diversity, Equity, and Inclusion At NLACRC, we value and celebrate diversity! In September 2021, NLACRC launched an initiative to enhance and strengthen our commitment to diversity and belonging. Compensation This position is non-exempt. Regular Salary: Annually $87,661.04 - $124,259.50 NLACRC is an equal opportunity employer. Further, NLACRC will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

Job Description The Organization North Los Angeles County Regional Center “NLACRC” is a private, non-profit agency that is contracted with the State of California, Department of Developmental Services, to provide services to individuals with intellectual and developmental disabilities. NLACRC is one of the largest regional centers in California and has proudly served the San Fernando Valley, Santa Clarita Valley, and Antelope Valley since 1974. We serve individuals across the lifespan from infants and toddlers, school age children, transition-age youth, to adults and aging adults. Department Consumer Services - SFV - School Age 8 Supervision Receives supervision from Consumer Services Supervisors/Managers. The Position and Job Summary Provides information, advocacy, and service arrangement for consumers and families. • Participation in the development of program plans for individuals; monitoring and evaluating these plans and revising them as necessary., • Identify and coordinate services for individuals and their families., • Documentation, completing forms and reports in accordance with regulations and NLACRC policies and procedures., • Serve as an advocate for individuals served by community agencies., • Schedule and attend interdisciplinary meetings with individuals served, family members, service providers, advocates, etc., • Identify barriers to service delivery and implement culturally sensitive strategies that embody empathy, trust, and respect; comfort working in underserved and non-traditional office settings to meet our community needs., • Rotate officer-of-the-day duties with other Service Coordinators; assisting co-workers with special projects and unique situations; provide case-coverage as needed; and providing emergency on-call services when required. EDUCATION AND EXPERIENCE: • Bachelor’s Degree in psychology, social work, sociology, or related human services field or in a related field Five years of Regional Center experience, • Or, • Master's degree in psychology, social work, sociology, or related human services field or in a related field, • Two years of related professional/leadership experience, • Or, • Master’s Degree in an unrelated field, • Three to five years of related professional/leadership experience, • Three years of professional experience should include service coordination at a Regional Center or related experiences, • Previous experience with mental health/dual diagnosis, crisis intervention, and knowledge of forensic/judicial systems, diversion, probation, etc. highly preferred. Understanding of family systems and appreciation for person-centered planning and thinking; empowering individuals to achieve their goals. Knowledge of intellectual and developmental disabilities, good organizational skills, demonstrated ability to work independently and cooperatively as a part of an interdisciplinary team, excellent verbal and written communication skills, and proficiency with MS Word and MS Outlook. Essential Requirements Service coordination is a community-based position that requires meeting with individuals served and their families in their homes, in the community, or in our office location. Must be comfortable working with a high degree of independence. Frequent telephone, virtual, and out-of-office meetings required. Valid California Driver’s License and reliable transportation, or acceptable substitute, required. Bilingual Spanish may be required dependent upon position. NLACRC Offers an Excellent Benefits Package We offer employees a variety of health and dental plans: • Health Insurance - NLACRC pays the full cost of coverage for certain Medical plans for employee only. We also provide a generous contribution to additional plans that the employee may select for employee only or employee and dependents costs., • Dental Insurance – NLACRC pays the full cost of the Dental DMO Plan for employees and eligible dependents. We also offer a Dental PPO plan with a low employee monthly contribution for employees and eligible dependents, • Pre-Tax Flexible Spending Account for eligible health care expenses, • Pre-Tax Dependent Care Flexible Spending Account for eligible dependent care expenses, • No cost Life, Accidental Death & Disability, Long Term Disability Insurance for employees, • No cost Vision plan for employees and eligible dependents, • Retirement plan - NLACRC is a member of CalPERS which is a defined benefit plan that provides a monthly retirement allowance for eligible employees, • NLACRC offers two (2) deferred compensation plans - 457 and 403(b), • Participate in the Public Service Loan Forgiveness program, • Paid Time Off – Eligible for 3 weeks of accrued vacation in the first year, 8 hours per month sick time, education, wellness, and sabbatical time, • Holidays – NLACRC offers 12 paid holidays throughout the year, • Most positions are offered a hybrid – remote option Please note that benefit costs are pro-rated for part-time employees. Professional Development Opportunities & Growth NLACRC values the professional development of staff! Variety of career paths for entry-level management positions for those seeking leadership opportunities in the social services field. Diversity, Equity, and Inclusion At NLACRC, we value and celebrate diversity! In September 2021, NLACRC launched an initiative to enhance and strengthen our commitment to diversity and belonging. Compensation This position is non-exempt. Regular Salary: Annually $87,661.04 - $124,259.50 NLACRC is an equal opportunity employer. Further, NLACRC will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

OVERVIEW: Our client, a US Fortune 1,000 company and a major process services provider to Government Health and Human services agencies in the US, seeks an accomplished “Bilingual Customer Service Rep (Local-REMOTE)” Position: Bilingual Customer Service Rep (Local-REMOTE) Location: Rancho Cordova, CA (Full address: 3130 Kilgore Road, Rancho Cordova, CA 95670) Duration: 3-4 months+ Contract with high possibility of extension!!! Pay rate: $20.25/hr on W2 Note: • Initial Training will be ONSITE, after training, the candidate is allowed to work remotely., • Work from home will be allowed., • Work schedule is 9-6pm PST., • Bilingual fluency in English and one of these commonly spoken languages: Spanish, Japanese, Thai, Laotian, Mandarin, Cantonese, Cambodian, Korean, Russian, Vietnamese, Tagalog, and Armenian., • Equipment will be provided by the client, however the candidate needs to have High speed wired internet connection to work REMOTELY. JOB DESCRIPTION: • One year of experience in the field or related area., • High School diploma, GED, or equivalent certification., • Computer literacy with the ability to quickly learn new software programs., • Demonstrated ability to follow procedures and meet quality and production standards set for the position or equivalent., • excellent organizational, interpersonal, written, and verbal communication skills; ability to perform comfortably in a fast-paced, deadline-oriented work environment., • Ability to successfully execute many complex tasks simultaneously., • Ability to work as a team member, as well as independently; and computer literacy with the ability to quickly learn new software programs., • Preferred qualifications include experience in a health or human services field dealing with the public in a call center environment. JOB RESPONSIBILITIES: • Responds to inbound 800-line calls and completes outbound support calls, provides responses to questions, and in specific instances, refers callers to the appropriate supervisor, county or state agency representatives for service and/or when problems or concerns occur., • Assists beneficiaries by completing enrollment transaction request transactions, as applicable., • Maintains updated knowledge of the Client program, including its policies and procedures as referenced in the employee manual and other policies adopted by corporate, the project and/or client and as referenced in desk procedures for the position., • Maintains knowledge of contract compliance provisions of the project and meets those provisions that are applicable to this job position., • Follows policies and procedures applicable to the position. Recruiter Contact Info Gurjant Singh Phone: 925-297-5994 Email: I'd love to talk to you if you think this position is right up your alley, and assure prompt communication, whichever direction. If you're looking for rewarding employment and a company that puts its employees first, we'd like to work with you. Company Overview: Amerit Consulting is an extremely fast-growing staffing and consulting firm. Amerit Consulting was founded in 2002 to provide consulting, temporary staffing, direct hire, and payrolling services to Fortune 500 companies nationally: as well as small to mid-sized organizations on a local & regional level. Currently, Amerit has over 2,000 employees in 47 states. We develop and implement solutions that help our clients operate more efficiently, deliver greater customer satisfaction, and see a positive impact on their bottom line. We create value by bringing together the right people to achieve results. Our clients and employees say they choose to work with Amerit because of how we work with them - with a service that exceeds their expectations and a personal commitment to their success. Our deep expertise in human capital management has fueled our expansion into direct hire placements, temporary staffing, contract placements, and additional staffing and consulting services that propel our clients’ businesses forward. Amerit Consulting provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Applicants with criminal histories are considered in a manner that is consistent with local, state and federal laws.

Leading FQHC and community health organization is looking for an experienced Operations Director to join their team. The organization provides high-quality primary care and support services across multiple sites and is looking for a strategic operations leader to oversee its growing network. Position Overview: The Operations Director will act as the right-hand to the Executive Director, managing day-to-day operations across 10+ locations. This is a road warrior role requiring travel between sites, with reimbursement provided. The ideal candidate has strong experience in primary care operations, nonprofit management, and healthcare revenue oversight. Key Responsibilities: • Oversee operations across all sites to ensure consistent, efficient, and high-quality service delivery, • Manage and optimize key programs, including:, • Call Center operations, • Transportation services, • Enhanced Care Management program, • Managed Care initiatives, • Collaborate with clinic managers and departmental heads to implement operational strategies and ensure program success, • Analyze and manage revenue streams across programs and clinics, • Support Executive Medical Director in operational decision-making and organizational planning, • Lead cross-functional projects and special initiatives as needed Qualifications: • 2-3 years of operational leadership experience in healthcare, ideally within FQHCs or primary care networks, • Experience managing multi-site organizations, • Strong understanding of primary care and nonprofit operations, • Financial acumen with the ability to manage revenue, not just budgets, • Familiarity with Call Center, Transportation, ECM, and Managed Care programs is a plus, • Bilingual is a plus, • Flexible schedule with willingness to travel between sites (travel reimbursed), • Strong leadership, communication, and problem-solving skills What does this role have to offer? • Directly support senior leadership and impact community health outcomes, • Fully onsite, with flexibility to manage multiple locations efficiently, • Competitive salary and travel reimbursement

Job Description Starting salaries are set in accordance with our compensation plan, which considers multiple individual and organizational factors, including internal equity. To uphold pay equity in alignment with the compensation plan, starting salary ranges are not negotiable. Before applying, please ensure that the compensation for this position meets your needs. Our Mission To promote the well-being of the underserved by providing access to high-quality healthcare for all, regardless of ability to pay. Our services, activities and governance reflect the Islamic values and moral principles which inspired our founders. These include the core values which are universally shared and revered by society at large: Service, Compassion, Human Dignity, Social Justice, and Ethical Conduct. Working at UMMA UMMA is looking for passionate and mission-driven Staff who look to make an impact on the lives of our patients and the members of our community. These roles include Physicians and Medical Staff, Behavioral Health Staff, Administration, and more! For more information on the services we provide, Click Here Benefits and Compensation UMMA offers a competitive compensation and benefits package with comprehensive and cost-effective medical plans. Benefits package includes Medical, Dental, Vision, AD&D and Supplemental Life Insurance, Employee Assistance Program Tuition Reimbursement, loan repayment opportunities, 403(b) savings plan, employee discounts, extended lunch on Fridays, and more! Our compensation plan also includes Paid Holidays, Paid Time Off (accruals begin on the first day of hire), Employee Recognition, and more!! SUMMARY The Managed Care Outreach Coordinator supports patient engagement, retention, and quality outcomes for our managed care population. This position focuses on outreach to newly assigned patients, patients overdue for care, and recently termed members, with the goal of increasing access, improving retention, and supporting quality initiatives. The role is responsible for creatively engaging hard-to-reach patients and helping fill provider schedules by targeting patients due for services like annual physicals and wellness exams. The ideal candidate is bilingual in Spanish and English, with strong communication skills and a passion for delivering patient-centered care in a diverse, community-based setting. ESSENTIAL DUTIES Patient Outreach & Engagement • Conduct outreach (calls, texts, emails, and mailers) to:, • Welcome and schedule newly assigned patients., • Re-engage patients who have not been seen in over 12 months., • Contact termed members to support re-enrollment or continuity of care., • Engage patients in both English and Spanish, tailoring communication to cultural and linguistic needs. Schedule Optimization • Monitor provider schedules for availability., • Fill open appointments by targeting patients who are due for care or services., • Coordinate with front office and clinical teams to ensure efficient scheduling. Quality Improvement Support • Use care gap lists and registries (e.g., annual physicals, AWVs, screenings) to drive outreach., • Support compliance with UDS measures and managed care quality metrics., • Retention & Compliance Strategies, • Develop innovative strategies to reach patients who are unresponsive to traditional outreach methods., • Lead mailing campaigns, reminders, and educational communications., • Partner with other departments to address patient barriers to care and boost compliance. Collaboration & Reporting • Work closely with care teams, enrollment staff, and call center agents. QUALIFICATIONS/ POSITION REQUIREMENTS These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this job. Individual abilities may result in some deviation from these guidelines. Successful completion and acceptable results of post offer physical examination, drug screening, and criminal background check Requirements for vaccinations and preventative testing: Influenza, TB, Covid-19 EXPERIENCE / KNOWLEDGE: Required: • High school diploma or equivalent; associate degree or higher preferred., • Fluent in both Spanish and English (spoken required and written preferred)., • 1–2 years of experience in a healthcare, community outreach, or customer service role., • Experience communicating with diverse populations., • Strong computer skills including EHR systems (e.g., eClinicalWorks), Microsoft Office, and outreach tools. Preferred: • Experience in a Federally Qualified Health Center (FQHC) or safety-net healthcare setting., • Familiarity with Medi-Cal, Medicare, and managed care plans. High School or equivalent

Job Description Job purpose Chinatown Service Center (CSC) is a multi-service, community health center, which provides compassionate, multi-lingual and culturally sensitive care to the communities of Chinatown, San Gabriel Valley and beyond. Our mission is to provide outstanding services and advocacy that promote better quality of life and equal opportunity for immigrants and other communities. Under the direct supervision of the clinic operations manager the patient care coordinator (PCC) will maintain smooth patient flow through communication between patient, provider, Medical Assistant (MA) and other clinic support staff as well as ensuring proper eligibility of insurance coverage. Duties and responsibilities • Provide excellent internal and external customer service, • Process calls according to purpose of call and/or forward urgent calls to appropriate personnel or department., • Perform administrative skills such as creating, managing and scheduling appointments., • Coordinate communication utilizing a variety of tools (e-mail, EMR, Teams, etc) with colleagues and care teams., • Verify patient’s appointment on CSC’s electronic medical record (EMR), NextGen and accurately obtain patient information, verify insurance coverage and prepare encounter., • Check and correct any additional system alerts in NextGen., • Receive patient payments such as co-pays, outstanding balances, guarantor payments and assign to the correct patient accounts., • Participate in quality improvement projects., • Check to make sure that Financial Screening, program enrollment, and verification is completed in check-in., • Ability to speak clearly, distinctly, and pleasantly on telephone and face-to-face patient encounters while maintaining professionalism., • Screen telephone calls to ensure routing to the appropriate department or individual(s)., • Assist with appointment cancellation and rescheduling and conducting reminder calls., • Ensure complete and accurate data entry during telephone patient registration process., • Provide general information (e.g. directions, scope of services, available programs) to patients and/or customers., • Forward patient concerns and feedback to appropriate personnel within the Community Health Center for resolution and optimization of clinic efficiency., • Provide assistance and information to patient when requested., • Assist in data collection for Clinic Operations’ performance measure., • Make, cancel, and reschedule appointments as needed., • Comply with HIPAA/HITECH/OSHA and CMS regulations., • High School Diploma or GED, • 1 Year minimum working experience in front clinic office functions, patient scheduling and registration, is preferred., • Proficiency in written and verbal English and targeted language., • Able to work effectively while multi-tasking., • Bilingual in English and Spanish or Mandarin/Cantonese preferred

Job DescriptionBenefits/Perks • Flexible Scheduling, • Competitive Compensation, • Careers Advancement Job SummaryWe are seeking a full-time Adult Day Care Center Social Worker Assistant (SWA) to join our team. The ideal candidate will be passionate about helping older adults to navigate challenging situations and improve their overall well-being. Responsibilities: • Assist in navigating social services and resources available to participants, • Provide support to individuals with diverse background and needs, • Conduct assessments and develop individualized care plans, • Offer counseling and support services, • Implement workforce development programs to empower clients for sustainable employment Requirements: • Bachelor's degree in Social Work or related field ( Gerontology/ Psychology/ Sociology), • Bilingual in Chinese or Cantonese speaking preferable, • Strong teamwork ability, • Strong skills in workforce development and empowering individuals for employment opportunities Call (323) 346-0360 Monday to Friday from 9am to 2pm if interested. MUST be able to speak Mandarin or Cantonese because the seniors we served are mostly Chinese.

Job Description Collections Specialist - Auto Finance Lobel Financial is hiring a Collections Specialist to join our growing auto finance collections team. This role is ideal for candidates with experience in collections, customer service, call center environments, or loan servicing who thrive in a fast-paced, goal-driven workplace. Join one of the top 20 auto finance companies in the U.S. and enjoy competitive pay, strong benefits, work-life balance, and long-term career growth opportunities. Job Summary The Collections Specialist is responsible for contacting customers with delinquent auto loan accounts to secure payments, payment commitments, or repayment plans. This position combines customer service, negotiation, and compliance-focused collections work while ensuring a positive customer experience. The ideal candidate is professional, detail-oriented, and comfortable handling high-volume inbound and outbound calls while meeting performance goals. Key Responsibilities • Make inbound and outbound collection calls regarding delinquent auto loan accounts, • Communicate with customers via phone, email, and written correspondence, • Secure payments, payment promises, or establish repayment plans, • Provide professional and empathetic customer service in a collection's environment, • Review, process, and document account adjustments and updates, • Resolve payment discrepancies, disputes, and short payments, • Maintain accurate records of all customer interactions and collection activity, • Follow all state and federal debt collection laws (FDCPA) and company policies, • Manage an assigned portfolio of customer accounts, • Meet or exceed individual and team collections performance metrics, • Escalate accounts to supervisors or management when appropriate, • Perform additional duties as assigned Qualifications & Skills • High school diploma or equivalent, • Previous experience in collections, customer service, call center, loan servicing, or sales preferred but we will teach the right candidate, • Strong verbal and written communication skills, • Excellent time management and multitasking abilities, • Strong attention to detail and documentation accuracy, • Ability to negotiate and problem-solve effectively, • Computer proficiency, including Microsoft Office and account management systems, • Ability to work in a fast-paced, metric-driven collections department, • Ability to listen, speak, and enter data simultaneously, • Bilingual English/Spanish preferred (may be required based on business needs) Pay & Benefits • Competitive hourly pay: $21 - $25/hour, • 401(k) with company match, • Medical, dental, and vision insurance, • Optional life insurance, • Paid holidays, • Paid vacation and sick time, • Opportunities for internal promotion and career advancement Lobel Financial is an Equal Opportunity Employer. Company DescriptionLobel Financial is a full-spectrum auto financing solution that specializes in the acquisition and servicing of prime to sub-prime motor vehicle retail installment contracts. We are head quartered in Southern California and have a market presence coast-to-coast. Employees choose Lobel because of the work-life balance, positive company culture, reward system, benefits and flexibility. If you are an employee and you want to work with a company that is consistently growing, offers competitive salaries and benefits, promotes their employees, and provides a stable work environment, then you've found it with Lobel. Lobel Financial is an equal opportunity employer.Lobel Financial is a full-spectrum auto financing solution that specializes in the acquisition and servicing of prime to sub-prime motor vehicle retail installment contracts. We are head quartered in Southern California and have a market presence coast-to-coast.\r\n\r\nEmployees choose Lobel because of the work-life balance, positive company culture, reward system, benefits and flexibility. If you are an employee and you want to work with a company that is consistently growing, offers competitive salaries and benefits, promotes their employees, and provides a stable work environment, then you've found it with Lobel.\r\n\r\nLobel Financial is an equal opportunity employer.

Job Description Title: Call Center Supervisor (Night Shift) Employment Type: Full-time Compensation Range: $80,000 - $100,000 annually Location: Los Angeles, CA Work Schedule: Onsite, Night Shift Industry: Legal Services Company Overview This organization is a high-volume legal services provider supporting personal injury and employment-related matters through a centralized intake operation. The firm relies on structured call center processes, sales discipline, and client engagement excellence to drive case acquisition and service quality. Position Summary The Call Center Supervisor leads a night-shift intake team responsible for engaging potential clients and supporting case sign-ups. This role manages staffing, call quality, training, and performance while ensuring consistent client experience and operational coverage during extended hours. Key Responsibilities • Lead and supervise a team of more than fifteen intake representatives, • Create and manage work schedules to ensure adequate night and weekend coverage, • Audit and monitor intake calls for quality, compliance, and conversion effectiveness, • Assist intake representatives with client sign-ups as needed, • Lead onboarding and training for new intake hires, • Support client referral processes and intake procedures, • Foster a positive, team-oriented onsite work environment, • Ability to work evenings, nights, weekends, and holidays, • Prior management or supervisory experience, • Experience working in a call center environment, • Bachelor’s degree in a relevant field, • Experience managing or coaching entry-level workforce populations, • Sales experience or sales-driven operational exposure, • Call center management experience, • Experience working in a legal services environment, • Familiarity with Salesforce or legal CRM platforms, • Bilingual language proficiency

Job DescriptionCall Center Supervisor Wilshire Law Firm is a distinguished, award-winning legal practice with over 18 years of experience, specializing in Personal Injury, Employee Rights, and Consumer Class Action lawsuits. We are dedicated to upholding the highest standards of Excellence and Justice and are united in our commitment to achieve the best outcome for our clients. You will work side by side on a team of dynamic, collaborative, and client-focused professionals who are committed to delivering on our founding core values: Excellence, Teamwork, and Integrity. The Opportunity As our Assistant Manager in our Intakes department, you will have the opportunity to help lead a team of intake representatives on the front lines of engaging and signing clients in the areas of wrongful death, TBI, catastrophic injury, workplace retaliation and harassment, unpaid wages, and wrongful termination. Accountable for • Lead a team of more than fifteen intake representatives., • Create and manage intake representative work schedules., • Audit and monitor intake representative calls with potential clients., • Assist in signing up clients., • Lead new hire training., • Assist in client referral process and procedure., • Bring a team-oriented and positive attitude to our Los Angeles office., • Ability to work weekends and holidays., • Ability to work evenings, nights, and weekends., • Management experience is required (call center preferred), • Bachelor's degree in relevant field at minimum., • Experience working with entry-level workforce., • Experience working in sales., • Experience working in a call center., • Charismatic and professional., • Experience working in a law firm setting, preferably in personal injury or employment., • Experience working with Salesforce or legal CRM a plus., • Must be able to work weekends and holidays., • Paid time off and paid holidays, • Opportunities for growth and advancement, • Team outings and sponsored events, • Employee referral bonus programs, • Firm-paid Medical HMO with affordable upgrades, • Firm-paid Life and AD&D insurance, • Low-cost Dental and Vision plans, • 401k, • FSA (Flexible Spending Account), • EAP (Employee Assistance Program) Join Wilshire Law Firm Los Angeles, Irvine, San Diego, Oakland, Sacramento, Riverside, Torrance

Assist the team leads, the Concierge and Associate Concierge, in managing their membership as a book of business. Call Center, customer service, concierge or hospitality experience required. Concierge Advocate-Bilingual Required (Cantonese or Mandarin).

Call Center Position in Glendale, CA.The Campus Support Coordinators are responsible for supporting our campus medical resources/departments/patients and affiliated providers through inbound/outbound communications related to areas such as ER visits; inpatient hospital/vital care resources; enrollme

Front Office I - Bilingual in Thai. As APHCV is in the business to serve patients APHCV is committed to the provision of patient centric care at all level, from the CO Call Center, Front Office and Medical Interpreters (and beyond). High School Diploma and 1 year minimum working experience in front

Call Center Operator I - Bilingual in Bengali. POSITION TITLE: Call Center Operator I - Bilingual in Bengali.

Job Description Women’s Health Physician Assistant – Outpatient Primary Care Location: Los Angeles County Salary: $160,000 to $170,000 Schedule: Full-time, Monday–Friday, 8:00 AM–5:00 PM (No nights or weekends) Join this Federally Qualified Health Center (FQHC), seeking a mission-driven Women’s Health Nurse Practitioner to provide outpatient primary care to underserved communities across Los Angeles County. Position Highlights * Outpatient primary care only * 20–24 patients per day * Multidisciplinary team environment * No call, nights, or weekends Requirements * Certified or Eligible Physician Assistant. * Bilingual English/Spanish preferred (able to conduct full assessments) What We Offer * Competitive hourly pay * Excellent benefits package * Paid CME time and stipend * Malpractice coverage * NHSC-approved site with federal and state loan repayment eligibility * Growth and advancement opportunities We provide comprehensive, culturally sensitive care to low-income, uninsured, and underserved populations, serving over 48,000 patients annually across multiple outpatient clinics.

Job Description Overview: Under minimum supervision, the Participant Services Representative performs specialized clerical duties which require frequent exercise of independent judgment and a thorough understanding of applicable procedures. The Participant Services Representative is a full-time, non-exempt position. Work schedules vary and fall within our operating hours of Monday through Friday, between 5:00 AM and 6:00 PM. The work schedule is dependent on department needs; periodic overtime may be needed during peak periods. Position Functions and Responsibilities: • Provide courteous, professional, and accurate assistance to union members and all CSAC stakeholders regarding Health & Welfare, Pension, Annuity, and Vacation benefits., • Respond promptly to participant inquiries via phone and email, ensuring clear communication and a positive experience., • Accurately complete data entry tasks (eFlows) within established timelines, maintaining high standards of quality and productivity., • Obtain and confirm participant information as needed to resolve inquiries effectively., • Utilize strong communication skills to address and resolve participant concerns; escalate priority issues following established protocols., • Conduct follow-up on participant calls when necessary and document all interactions in accordance with operating procedures., • Assist other departments with special projects as needed, including mail processing, sorting, validating incoming information, and auditing scanned documents., • Communicate effectively with participants, staff, local unions, and WSRCC, while demonstrating a friendly and helpful demeanor at all times., • Working knowledge in Microsoft applications, • Knowledge of “8x8” telephone system is preferred but not mandatory, • Professional appearance and demeanor, • Excellent telephone etiquette, “people skills,” written and verbal communication skills, • Bilingual in English and Spanish is preferred, • Proficiency with 10-key by touch, • Excellent organizational skills with ability to multitask in diverse work environments with diverse walk-in clients, • 1-2 years related experience. Knowledge of working in a call center or participants service environment is highly preferred., • Knowledge of participant’s service principles and practices, • Excellent organizational skills and detail oriented., • Ability to exercise discretion and confidentiality., • Excellent oral and written communication skills. The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar related or a logical assignment to the position. The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change. CSAC is an equal opportunity employer and encourage applications from all qualified candidates regardless of gender, race, ethnicity, national origin, age, sexual orientation, marital status, religion, disability, or any other classification protected by law.

Insurance Sales Insurance Agent Hiring Immediately Acceptance Insurance Freeway Auto Insurance. Bilingual Call Center Insurance Agent (Sales, Customer Service). Extra Perks optional plans for disability, hospital indemnity, health advocate program, universal life, critical illness, accident insuran

Licensed Bilingual Call Center Insurance Agent (Sales, Customer Service). Lucrative incentive sales plans, bonuses and sales contests. Sales Closers! - Commission driven and competitive.

Licensed Bilingual Call Center Insurance Agent (Sales, Customer Service). Lucrative incentive sales plans, bonuses and sales contests. Solicit new business and maintain current business levels in order to achieve or exceed sales production goals.

Bi-Lingual (English / Spanish) is preferred. Service and Parts Call Center Representative Bilingual Spanish and Englishh. Bi-Lingual (English / Spanish) is preferred.

Job Description MISSION, VISION, AND VALUES Our mission is to provide quality, comprehensive healthcare and supportive services to those in our community. Our vision is "Improving the Health and Well Being of our Community." Our Core Values consist of Integrity, Compassion, and Excellence. Employees must possess a strong commitment to the mission, policies, goals and philosophy of Harbor Community Health Centers. JOB SUMMARY The Patient Navigator will report directly to the Data Quality Manager and will be responsible for conducting targeted outreach to support closure of care gaps and improve patient engagement and retention. This role proactively communicates with patients to support timely scheduling, care coordination, and re-engagement of patients at risk for delayed or interrupted care. The Patient Navigator performs duties with professionalism, accuracy, independence, and strict confidentiality while supporting organizational quality improvement initiatives. This position is funded through the HCLA Access and Availability Improvement Grant. Continued employment is contingent upon ongoing grant funding and organizational needs. ESSENTIAL DUTIES & RESPONSIBILITIES Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. To perform the job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required: Patient Navigator: • Conduct telephone and SMS outreach to patients with outstanding care gaps to schedule Initial Health Appointments and Annual Health Assessments., • Validate and reconcile care gap lists using systems such as eCW, Cozeva, Azara, and health plan portals., • Perform insurance eligibility checks and coverage verification using health plan, Medi-Cal and Medicare portals., • Accurately document all outreach activities within designated systems and run outreach reports to track follow –up and outcomes., • Use appropriate software to communicate progress, submit questions, and escalate issues appropriately., • Provide patient education in clear, professional manner and in a manner that is understandable to patient and/or family, • Committed to providing an exceptional experience in all interactions., • Ability to manage time effectively and optomize productivity to meet performance goals., • Must have strong analytical and problem-solving skills., • Must have proficient computer skills, including Microsoft Office abilities, with intermediate Excel skills., • Must have the willingness and ability to adapt to change, including advances in technology., • Ability to handle multiple tasks and be highly organized and detail-oriented. Required education, experience and/or training: • High School Diploma, or GED; Associates degree or equivalent preferred., • Minimum 1 year of experience in Healthcare-related outreach, call center or front office experience, • Bilingual English/Spanish required, • Excellent customer service and interpersonal communication skills, • Proficiency, Excel, Outlook, Microsoft Teams, • Adheres to all HarborCHC’s policies and procedures., • Conducts self in a manner that represents HarborCHC’s core values at all times., • Must possess a solid commitment to the mission, policies, goals, and philosophy of HarborCHC., • Maintains a positive and respectful attitude with all work-related contacts., • Communicates regularly with his/her immediate supervisor about departmental and HarborCHC concerns., • Consistently reports to work prepared to perform the duties of the position., • Meets productivity standards and performs duties as workload necessitates., • Maintain strict confidentiality of all data and information., • Demonstrates integrity and accountability for duties and responsibilities. The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. While performing the duties of this job, the employee is regularly required to sit; use hands to manipulate objects, tools or controls; reach with hands and arms; and talk and hear. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust. HOURS OF OPERATIONS HarborCHC is open Monday-Thursday 7:00am-7:00pm, Friday 8:00 am-5:00pm, Saturday 8:00am-5:00pm with occasional overtime, or other shifts based on clinic need. Work schedules may vary, and occasional overtime or schedule adjustments may be required based on operational or clinic needs. HR PROCEDURAL REQUIREMENTS • Legal authorization to work in the United States., • Clear all post offers, pre-employment background screening, and education verification. HarborCHC does not discriminate in employment opportunities or practices on the basis of race; religion; color; sex/gender (including pregnancy, childbirth, breastfeeding or related medical conditions); sexual orientation; national origin; ancestry; physical or mental disability; medical condition; genetic information/characteristics; marital status/registered domestic partner status; age; sexual orientation; reproductive health decision-making; military or veteran status; use of cannabis off the job and away from the workplace; and any other basis protected by federal, state or local law or ordinance or regulation, or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. This policy applies whether the individual has or is perceived to have any of the characteristics protected by law or is associated with a person who has or is perceived to have any of the characteristics protected by law. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation, and training. DISCLAIMER The above statements define this position as it currently exists and are intended to describe the general content of and requirements for this job. They are not to be considered as an exhaustive statement of duties, responsibilities, or requirements and does not limit the assignment of additional duties at the discretion of the supervisor. HarborCHC is an at-will employer. In addition, HarborCHC may change your duties, compensation or hours, or transfer, reassign, promote, demote, suspend or otherwise change the terms and conditions of your employment (other than the at-will relationship), with or without cause or prior notice. Monday – Friday [8:00am – 5:00pm]

Job DescriptionDo you have Call Center experience? Are you fluent in English and Spanish? Do you have Customer Service experience? Please take advantage of this wonderful opportunity in our El Monte office. Job Summary We are seeking a friendly and professional Call Center Representative to join our team. In this role, you will take inbound and outbound calls, communicate with schools to identify their needs and provide helpful solutions that ensure they have a great customer service experience with our company. Fast paced environment. Must be able to work and be productive under minimal supervision. To thrive in this role, the candidate should be a friendly, tech-competent team player with a proven ability to build strong relationships within the community. A passion for helping others is essential. Bilingual a must: Must be fluent in English and Spanish. Benefits/Perks • Competitive Compensation, • Career Growth OpportunitiesResponsibilities, • Receive inbound calls and place outbound calls to schools to promote our educational program, • Identify the reason for the customers call, collect relevant information, and provide solutions, • Refer to premade scripts for a variety of customer service topics, • Upsell products and services when appropriate, • Use best practices in customer service techniques to develop rapport and build relationships with customers, • Document all customer interactions, • Provide program overview to school's personnel via Zoom, • Attend trainings to maintain up-to-date skills and knowledgeQualifications, • Bilingual is Preferred: Fluent in Spanish and English, • High school diploma/GED, • Previous experience as a Call Center Representative or in a similar role is preferred, • Excellent phone and verbal communication skills, • Understanding of active listening techniques, • Familiarity with Customer Relationship Management (CRM) programs, • Ability to work well under pressure, • Highly organized with the ability to prioritize projects and manage time effectively

Job DescriptionDescription: Position Overview We are seeking a reliable and customer-focused Live Scan & Customer Support Specialist for our Hawthorne, CA location. This role will primarily support Certifix Live Scan operations, including high-volume customer support, while also assisting with PostScan Mail services. During the initial training and certification period (approximately 2–3 months), this position will focus heavily on phone-based customer support for Certifix Live Scan, transitioning into a dual role that includes fingerprinting services once certified. Key Responsibilities Customer Support (Primary in Initial Phase) • Handle a high volume of inbound calls for Certifix Live Scan customers, • Assist customers with appointment questions, service selection, and general inquiries, • Provide clear guidance on fingerprinting processes and requirements, • Respond to customer emails in a timely and professional manner, • Perform Live Scan fingerprinting services in compliance with state requirements, • Verify applicant identity and ensure accurate data entry, • Capture high-quality fingerprints and minimize rejections, • Maintain fingerprinting equipment and workstation, • Receive, sort, and log incoming mail and packages, • Scan mail items and upload them to customer accounts, • Process requests such as forwarding, shredding, and storage, • Maintain organization and ensure timely processing, • Support daily operations of the Hawthorne location, • Maintain a clean, organized, and professional environment, • Strong phone presence and customer service skills (this is critical), • Ability to handle high call volume with professionalism and efficiency, • Excellent communication skills (verbal and written), • Strong attention to detail and accuracy, • Comfortable using computers and web-based systems, • Experience in call center or high-volume phone support, • Experience with Live Scan fingerprinting (or willingness to become certified), • Experience in mail handling or administrative operations, • Office-based role in Hawthorne, CA, • Combination of phone-based support, customer-facing services, and operational tasks This role is essential to supporting both: • Certifix Live Scan, through high-quality customer support and fingerprinting services

Job Description Crystal Stairs, Inc. Improving the Lives of Families through Child Care Services, Research, and Advocacy Crystal Stairs is committed to building and sustaining a diverse workforce and culture. As part of this commitment, Crystal Stairs does not and shall not discriminate on the basis of race, color, religion (creed), gender, gender expression, age, national origin, disability, marital status, sexual orientation, or military status, in any of activities or operations. Operations - Customer Service Representative 100% Onsite - Los Angeles CA 90056 What We're Looking For: We are seeking a quality Customer Service Representatives to provide excellent customer service to our internal and external clients. In this important and highly visible position, you will be greeting clients, explaining our program requirements and creating a welcoming and hospitable environment for our visitors. You will direct clients to the appropriate personnel, provide information about Crystal Stairs events and distribute paperwork as needed. This is a fast-paced environment with a high call volume and incoming traffic so, you must maintain a calm and professional demeanor at all times. EXPERIENCE, KNOWLEDGE, SKILLS AND ABILITIES YOU SHOULD POSSESS: • High School graduate or equivalent G.E.D. is required; some college preferred., • Two to three years customer service experience required, with experience working in a call center environment preferred., • Ability to work collaboratively and productively with diverse groups of people is a must. Bilingual English/Spanish is required, • Display a high degree of professionalism in all Customer Care operations, including but not limited to phone coverage, servicing walk-in clients, routing incoming mail, and completing special projects., • Advanced computer skills required with proficiency in MS Office, • Must have knowledge of general office operations, • Knowledge of customer service practices and principles, • Data entry into CSI Information Technology systems, • Provide overview of agency's services to clients., • Answer, screen, and route incoming phone calls., • Assist clients in determining their needs and direct them to the appropriate personnel., • Receive deliveries to the agency., • Open, date stamp and distribute all mail., • Maintain a tidy reception area continuously throughout the day; eliminate or report all safety hazards., • Must be able to work overtime and weekends as needed., • Perform other duties as assigned. Total Package of Benefits • Medical/ Dental/ Vision - 95% paid by agency!, • 401k Matching Options, • Flex Spending, • Pre-paid Legal Services, • Sick and Vacation Time, • Paid Holidays and Winter Break, • Opportunity for Growth and Development, • Robust Learning Management System offering the following continuing education units: PDC, HRCI, CEU, CPE, PDU, SHRM Qualified applicants with arrest or conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Crystal Stairs, Inc. is committed to building and sustaining a fully vaccinated, diverse workforce and culture. As part of this commitment, Crystal Stairs, Inc. provides equal opportunity in all of our employment practices, including selection, hiring, promotion, transfer, and compensation, to all qualified applicants and employees without regard to race, color, medical condition as defined by state law, ancestry, religion, sex, national origin, age, marital status, sexual orientation, gender, ethnic group identification, mental or physical disability, pregnancy, childbirth and related medical conditions, or any other legally protected status. For more information about Crystal Stairs, please visit our website at: Job Posted by ApplicantPro

Job DescriptionOur Organization: TCC Family Health, founded in 1939, a Federally Qualified Health Center (FQHC), provides comprehensive, high quality health care and wellness services to those of all ages in the under resourced and underserved need in the greater Long Beach community. TCC is now a vibrant network of 14 clinic sites, including three school-based health centers, and one mobile medical clinic. Last year TCC served almost 40,000 patients through 175,000 medical, behavioral health, dental, optometry and wellness visits. TCC is seeking mission driven individuals who deeply care about the communities we serve and want to join a creative, committed organization to address not only medical needs, but also social, emotional and economic barriers to contribute to improve health outcomes for all populations. Mission: To provide innovative, integrated, quality health care that will contribute to a healthy community, focusing on those in need and working with patients and the community as partners in their overall well-being. Position Summary: The Care Coordinator is responsible for providing patients with appropriate referrals to internal/external resources and agencies, coordinate specialty care for clinic patients, schedule appointments for clinic patients with a provider of a physician, serve as a liaison between the Provider, Registered Nurse (RN), Licensed Vocational Nurse (LVN), and Care Team Supervisor to ensure patients receive appropriate care. Must interact in a positive manner with staff, patients, families, and members of the community. ESSENTIAL JOB FUNCTIONS: • Completes routine reports, messages, and forms, • Communicates in written and verbal form, using correct grammar, • Submits all correspondence within the requested time frame, • Relays all messages as instructed, • Organizes and files record according to established clinic procedures, • Files records in chronological and alphabetical order, • Effectively utilizes office machines to include a computer, fax, and photocopier, • Collects and distributes mail in a timely manner, and in accordance with established clinic procedures, • Participates in huddles, • Schedules appointments, • Takes messages for the Care Team, • Follows all policies and procedures, • Follows-up on failed appointments via telephone and correspondence for children with special needs., • Serves as liaison between clinic, school nurses, regional center workers, public health department and other agencies contributing to the care of clinic patients., • Works with several subspecialist physician offices to prepare paperwork and arrange for scheduling of surgeries and pre-op physicals to maximize the provision of care delivered., • Assists health department staff with follow-up on CHDP PM-160 Referrals., • Assist medical staff in the completion of patient forms (ie. DME’s, IHSS Program, DMV, Medi-Cal Exemption Forms, Etc.), • Application for Medical Alert Bracelets., • Assists patients of the clinic to call their HMO plans to switch their health plan and/or PCP., • Medical Assistant Certification is a plus, • High School Diploma or GED required, • Must have 2-4 years of medical office experience in an out-patient clinical setting., • Must have demonstrated skill in filling, use of copier equipment., • Excellent organization and communication skills with attention to detail skills is required. Pay Range: $22.50 - $24.00 per hour BENEFITS: GENEROUS COMPANY BENEFITS – Including 100% Company-paid medical plan 100% Company-premium paid medical plan (We offer a Blue Shield plan that provides coverage at a zero payroll deduction to employees.) • Medical, Dental, & Vision Insurance, • Company Paid Life Insurance, • 401k with Employer contribution, • Employee Assistance Program (EAP), • Flexible Spending Account (FSA), • AFLAC, • United PetCare Program The noise level of the work environment is usually moderate. Workspace is in an indoor office setting, shared workspace, air-conditioned in the summer and central heat during the winter. Occasionally required to be outdoors for travel, and can be exposed to variable weather conditions. If you want to work for a growing system of community health centers which is committed to providing quality care or patients of all ages and to the growth, education, and development of its staff, then TCC Family Health has a great employment opportunity for you

Job Description Collector 61-90 days (late stage) If you are experienced within a call center environment and love to help people, find solutions, we are looking for YOU! As part of the Premier Auto Credit family, you will be responsible to contact auto loan customers regarding late or missed payments, acquire facts about the reasonings of delinquencies and assist customers by negotiating payment arrangements. It starts with YOU! Our Promise to YOU: We are looking to develop, retain and motivate the most talented people - those who care about a collaborative team environment and are eager to support and learn. We value and promote diversity and inclusion in every aspect of our business and at every level of our organization. • Bonus Plan: This role is eligible for a monthly bonus in addition to baseline hourly pay, • Contact customers to determine reason for payment delinquency and negotiate payment commitment., • Handle accounts with speed and accuracy while maintaining professionalism., • Complete phone calls to meet required performance standards and metrics., • Confirm and/or negotiate payment arrangements, research any discrepancies., • Must maintain strict confidentiality., • Willing to work flexible schedules, weekends and holidays, and overtime as necessary to meet business needs., • Uses computerized system for tracking, information gathering, and/or troubleshooting., • Respond to customer inquiries via telephone and e-mails within established time frame., • Responds with accurate information pertinent to the caller's questions using professionalism and integrity., • Adhere to all state and federal laws in the handling of accounts, • Bilingual speaking, reading, and writing proficiency in Spanish/English., • Prior experience in financial services or similar industry preferred., • Proficient in Microsoft Office Suite or related software., • Excellent organizational skills with great attention to detail., • Professional phone etiquette., • Experience in managing follow ups., • Persuasive negotiation skills., • Excellent verbal and written communication skills., • Ability to keep information confidential., • Ability to exercise integrity and discretion., • Ability to remain professional in tense situations., • Entry level typing/data entry., • Strong ability to identify potential loss situations and make appropriate recommendations to mitigate loss., • At least 1 year of experience in credit and collection work highly preferred., • Familiar with basic skip tracing techniques and compliance related to FDCPA requirements., • Associate's degree or 2-5 years of customer service experience. Full Time Employee Benefits upon completion of 90-day probationary period include: • Employer sponsored medical, dental, vision and life insurance/AD&D coverage opportunities., • Flexible Spending Accounts (FSA)., • The company pays 80% of premiums for medical plans for employees only., • Paid time off accrual opportunity & holiday pay. EEO Disclaimer Premier Auto Credit provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Job Description>>>> OUTREACH CENTER/ADMIN <<<< Office Location: Burbank, CA Job Summary We are seeking a friendly and professional office clerk to join our team. In this role, you will take inbound and outbound calls, communicate with customers to identify their needs and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, flexible, team player, focused on getting the job done and able to remain calm under pressure. Bilingual Required: Fluent conversational English and Spanish Desired Experience in any of these areas: • Accounting: Accounts Receivable/Accounts Payable, • HR, • Payroll, • Inside Sales, • Outreach/Call Center, • Customer ServicesResponsibilities, • Provide Customer Service, • Receive inbound calls and place outbound calls, • Identify the reason for the customers call, collect relevant information, and provide solutions, • Refer to premade scripts for a variety of customer service topics, • Upsell products and services when appropriate, • Use best practices in customer service techniques to develop rapport and build relationships with customers, • Document all customer interactions, • Attend training to maintain up-to-date skills and knowledgeQualifications, • High school diploma/GED, • Previous experience as a Call Center Representative or in a similar role is preferred, • Excellent phone and verbal communication skills, • Understanding of active listening techniques, • Familiarity with Customer Relationship Management (CRM) and Accounting programs, • Ability to work well under pressure, • Highly organized with the ability to prioritize projects and manage time effectively

Job DescriptionSalary: 115K - 140K Position Title: Director of Operations Department: Operations Position Reports to: Executive Director Status: Full-Time / Non-Union Position Summary: Oversees the day-to-day activities of the clinic and responsible for planning, coordinating, directing and monitoring all operational and financial aspects of Clinica Msr. Oscar A. Romero, a Federally Qualified Health Center primary care clinic, in conjunction with providing effective leadership to staff and oversee the delivery of quality, cost-effective patient care. The position works together with the Medical Director in leading the support service of medical personnel in the discharge of their responsibilities. Responsibilities: Provide overall direction and guidance to clinical and front office staff. Communicate organizational objectives and vision to the clinic staff. Serve as the key business driver for the growth and overall success of the clinic. Assist staff with the implementation of departmental goals, policies, procedures, and reporting tools through effective use of performance metrics and financial results. Promote a team approach to delivering high quality, cost-efficient care where patient satisfaction and improved health outcomes are the primary goals. On an annual basis, prepare operational budgets, capital equipment lists; monitor departmental activity and justify variances when necessary; implement effective tools to improve operational efficiency and control costs. Coordinate provider schedule and the scheduling of patients. Monitor patient flow and ensure appointment software reflects provider schedule/availability. In conjunction with the Medical Director, work to enhance provider efficiency and, when necessary, assist in resolving clinic-related issues. Participate in bi-weekly patient satisfaction/process improvement meetings with other clinic administrators and Executive leadership. Based on projected Medi-Cal HMO enrollment, visits, and utilization, monitor the impact of growth on the facilitys existing space plan; propose, plan and direct facility expansion and enhancement projects if required. Ensure the clinic maintains a professional facility appearance both indoors and outdoors. Enhance health center visibility through community involvement by participating in service and professional organizations. Actively participate on organizational and ad-hoc committees, as needed. On a monthly basis, and as needed, report operational issues, organizational opportunities and issues to the Operations Meeting. Monitor patient satisfaction through various programs such as the formal complaint process, patient survey, etc. and respond according the internal policies and procedures, IPA Grievance procedures and County funded program grievance processes. Ensure quality measures, regulatory standards and customer service standards are met. Ensure all PHI information is maintained in accordance with HIPAA regulations. Provide orientation to potential/new Medi-Cal HMO clients. Call and follow-up with all Medi-Cal HMO clients, update and maintain the tracking of Medi-Cal HMO client visits to ensure access and availability standards and utilization standards are met. Provide coverage for the front office staff as needed (lunch time, sick and vacation leave) to ensure a smooth clinic flow. Submit patient census and encounter verification forms daily to the billing department. Monitor the collection and reporting of cash collections and perform weekly cash deposits, and maintain deposit book. Perform staff evaluations, schedule annual health clearances and annual clinical competency assessment. Perform quarterly facility reviews to ensure clinic is being maintained properly and meeting all regulatory requirements. Collect, review, and sign timesheets by assigned due date. Complete check reimbursements forms and route to supervisor for review and approval. Manage and order office supplies and other clinic materials as needed. Arrange and facilitate monthly staff meetings to educate and train staff and to improve operational efficiencies Complete correction action plans, if any, post internal/external audits. Copy medical records as requested and maintain the Disclosure Log. Requirements: Masters degree in Healthcare Administration or related field, or bachelors degree with three or more years of health care management experience. • Education may be substituted for one year of experience., • Knowledge of Federal, State and local funding designated for health services., • Experience working with clients or patients and staff from diverse socio-economic, ethnic and cultural backgrounds., • Ability to communicate effectively., • Bilingual/Bi-cultural (Spanish/English) required, • Current driver license and access to car on a daily basis.

Job Description Program: Youth Center/Residential Program Department: Youth Services Reports to: Program Manager Status: On-Call/Relief, Non-Exempt Benefits: Sick Accruals Center’s Mission: Building a world where LGBT people thrive as healthy, equal, and complete members of society. DEPARTMENT SUMMARY: The Youth Center serves youth up to the age of 24 who are currently at-risk of or experiencing homelessness. The Youth Center offers services in an LGBTQ+ safe and affirming environment and serves as an entry point to assist youth making the transition from homelessness to housing. Our services include meals, clothing, support groups, a charter high school, GED and college prep program, an employment preparation, training and placement program, case management, counseling, a crisis shelter and a transitional living program (TLP). Our community-based programs include services for youth at-home, in school or in systems of care. JOB SUMMARY: The Resident Assistant provides direct oversight and care to Youth Center members and residents and is responsible for being an after-hours presence for LGBTQ+ sheltered youth at the Center’s emergency overnight and transitional living programs. This position works with a member/resident population that is currently or formerly experiencing homelessness and has high rates of health, mental health, and substance-related issues. The ideal candidate must be familiar with and have experience with this population. ESSENTIAL FUNCTIONS: • Follow a framework of care goals and department protocols to ensure member and resident safety, provide crisis intervention and de-escalation along a spectrum of intervention techniques., • Implement philosophy-of-care, house rules, including housing-first, harm-reduction and trauma-informed care principles., • Provide a welcoming presence onsite for members and residents to engage with by answering questions and providing information., • Monitor resident access, including appropriate entry and departure, and oversee residential spaces to safeguard resident care., • Assist with the mediation of conflicts that arise and attempt to de-escalate residents who are exhibiting behavior that is anxious/aggressive or may be violating house rules., • Establish and maintain the upkeep and cleanliness of the youth center and residential program and assist residents with maintaining the cleanliness of their living spaces., • Assist with the coordination of onsite evening/weekend events and social activities for member/resident engagement., • Assist with the assessment of residents experiencing severe mental health symptoms and contact Psychiatric Medical Response Team (PMRT) if a resident exhibits behavior that is harmful to self or others., • Contact emergency services (e.g. police, ambulance, fire department, PMRT) in cases of emergency, such as a health or mental health crisis, fire, or presence of unauthorized persons., • Write reports of daily activities and irregularities, such as calls to emergency services, criminal activity such as property damage and theft, presence of unauthorized persons, or other unusual occurrences., • Follow alarm procedures and address disturbances in a safe manner, calling proper authorities if necessary., • Follow communication protocols to inform appropriate Center staff/departments regarding emergency issues, including after-hours Facilities maintenance., • Assist with the coordination of case management, housing and other onsite service staff on behalf of residents that need after-hours monitoring, follow-up, or assistance., • Gain understanding of resident-specific personal and medical needs to best support residents and create appropriate relationships which promote the resident’s case plan., • Participate in staff meetings, planning meetings and other meetings as needed., • Other duties as assigned. JOB QUALIFICATIONS AND EXPERIENCE: • Knowledge of or experience working with the LGBTQ community and familiarity with issues of particular relevance to LGBTQ people., • A passion for the Center’s work and its mission to make the world a better place for LGBTQ people., • 1-2 years of experience in related field, specifically working with youth experiencing homelessness/housing instability, foster youth, and/or mental illness, low-income, or individuals experiencing homelessness., • Experience with substance abuse case management and crisis intervention., • Knowledge of housing-first, harm-reduction, trauma-informed care principles., • Effective problem-solving skills and ability to multi-task., • Excellent verbal and written communication skills, including strong organizational, detail and interpersonal skills., • Self-motivated, energetic, flexible and the ability to work in a team environment., • Available to work schedules which include evenings, overnight, weekends, and holidays., • Bilingual skills, a plus (English/Spanish fluency preferred, American Sign Language fluency, a plus), • Access to reliable transportation and the ability to be insured., • Demonstrated ability to work effectively with people of diverse races, ethnicities, nationalities, sexual orientations, gender identities, gender expression, socio-economic backgrounds, religions, ages, English-speaking abilities, immigration status, and physical abilities in a multicultural environment. The Los Angeles LGBT Center is an Equal Opportunity Employer and is committed to fostering diversity within its staff. Applications are encouraged from all persons regardless of their race, color, ancestry, religious creed, national origin, sex, sexual orientation, gender identity, gender expression, medical/physical/mental condition, pregnancy/childbirth and related medical condition, age, marital status, or veteran status. The Center has implemented a mandatory COVID-19 vaccination policy as a condition of employment for all employees who work on the Center’s premises, subject to applicable federal, state, and local laws. For more information, please contact .

Job Description Program: Pharmacy Department: Health Services Reports to: Pharmacist Manager Schedule: Relief/On-Call Status: Non-Exempt CENTER'S MISSION: Building a world where LGBT people thrive as healthy, equal, and complete members of society. DEPARTMENT SUMMARY: As the nation’s largest and most experienced provider of LGBT medical and mental health services, we help LGBTQ people lead healthier, happier lives, by keeping their minds and body well. All services are free or low cost. We’re also one of the few Federally Qualified Health Centers in the nation with providers who specialize in primary care for LGBTQ people and with a research team working to advance the care and treatment of people in our community. JOB SUMMARY: Perform professional and clinical duties in the dispensing of medications to patients and clinic. ESSENTIAL FUNCTIONS: • Prepare, fill, and verify prescriptions as ordered by physicians and other authorized personnel as indicated by California Law., • Store and preserve medications and vaccines as appropriate., • Check incoming shipments of pharmacy supplies and medications and arrange for their storage., • Charge 3rd party payer for dispensed medications., • Remove outdated drugs from the pharmacy and clinic stocks., • Distribute clinic stock supplies of medications., • Oversee and coordinate the work of pharmacy technicians in basic pharmacy operations as well as other duties as outlined in the job functions of pharmacy technicians and as allowed by California Law., • Oversee and coordinate the work of pharmacy clerks in the duties as outlined in the job functions of pharmacy clerks and as allowed by California Law., • Participate in in-service training (includes both presentation of in-services and attendance at the presentation of others providing in-services)., • Provide drug information to clinic personnel and medical staff., • Participate in staff meetings, planning meetings, and other meetings as needed., • Perform other duties as needed and as directed by Pharmacist Manager or the Director of Pharmacy. JOB QUALIFICATIONS: • Knowledge of or experience working with the LGBTQ community and familiarity with issues of particular relevance to LGBTQ people., • A passion for the Center’s work and its mission to make the world a better place for LGBTQ people., • Bachelor of Science in Pharmacy from an accredited college of pharmacy., • Current licensure (unrestricted) to practice pharmacy in the State of California., • Credentialing as an HIV Pharmacist through the American Academy of HIV Medicine (AAHIVM) is required within 1 year of hire., • A minimum of one year of previous retail or ambulatory clinic pharmacy experience., • Background and knowledge of HIV/AIDS and their drugs and pharmacology is preferred., • Excellent verbal and written communication skills., • Bilingual skills, a plus (English/Spanish fluency preferred)., • Good computer skills, particularly in word processing, database operations, spreadsheets, and other software systems., • Demonstrated ability to work effectively with people of diverse races, ethnicities, nationalities, sexual orientations, gender identities, gender expression, socio-economic backgrounds, religions, ages, English-speaking abilities, immigration status, and physical abilities in a multicultural environment. The Los Angeles LGBT Center is an Equal Opportunity Employer and is committed to fostering diversity within its staff. Applications are encouraged from all persons regardless of their race, color, ancestry, national origin, sexual orientation, gender identity and expression, sex, pregnancy, childbirth and related medical conditions, religion, disability, age, military or veteran status, including status as a victim of domestic violence, assault or stalking, genetic information (including family medical history), political affiliation or activities, medical or health conditions, and marital status. The Center has implemented a mandatory COVID-19 vaccination policy as a condition of employment for all employees who work on the Center’s premises, subject to applicable federal, state, and local laws. For more information, please contact .

Job Description Position Title: AI/EHRS Training Specialist Department: All Sites Reports To: As assigned by Program Director POSITION SUMMARY The Artificial Intelligence (AI) / Electronic Health Records (EHRS) Training Specialist is responsible for designing, implementing, and managing a comprehensive training program for staff and supervisors on artificial intelligence (AI), Copilot, and related systems (including EPIC, AVATAR, Call Center, and RCM). This role ensures that all employees are equipped with the knowledge and skills to use AI and EHRS tools responsibly and effectively in their daily work, in alignment with organizational policies and evolving technology. HOURS 8 per Day / 5 Days per Week Benefits Package • Medical Insurance, • Dental Insurance, • Vision Care Plan, • Life Insurance, • Paid Holidays, • Flexible Spending Account (FSA), • Paid Vacation Time, • Sick Time, • 401(k) Retirement Plan, • Competitive wages, • Stability and career advancement, • Conducts self in a professional manner in areas of dress, language, attitude, and behavior., • Exhibits full knowledge and support of the philosophy and objectives of Tarzana Treatment Centers, Inc. (TTC)., • Ensures a high-quality standard for all agency staff and community training by implementing and adhering to learning principles and latest understanding of education and teaching methods., • Facilitate Training Sessions: Deliver in-person and virtual training sessions, adapting content for new hires, ongoing staff development, and monthly learning collaboratives., • Develop and Execute Trainings: Plan and oversee a phased rollout of AI and Copilot training, including policy, responsible use, and application in platforms such as Teams, Word, Excel, and PowerPoint., • Curriculum Design: Create and update training materials for diverse audiences, including staff, supervisors, and specialized teams., • Coordinate training of EHRS platforms, in particular AVATAR and the integration of AI applications., • Superuser and Trainer Coordination: train and support superusers for each system; coordinate with internal and external trainers as needed., • Support Ongoing Learning: Organize and facilitate monthly learning collaboratives for advanced topics, Q&A, and updates., • Continuous Improvement: Collect feedback, monitor training effectiveness, and update programs to reflect new technologies, policies, and organizational needs., • Stakeholder Communication: Develop and implement communication plans to keep staff and supervisors informed about training opportunities and updates., • Attend all required AI Oversight Committee Meetings, Behavioral Health Quality Assurance/Improvement Meeting and any other meetings identified to support organizational strategic goals., • Promote Data Security and Ethical AI Use: Ensure training content and practices reinforce the importance of data privacy, security protocols and ethical use of AI technologies including but not limited to sensitive health information across all data repositories., • BA/BS degree in Education, Data Science, Business, Finance Analysis, Information Technology or related field or 2 years of experience training in EHRS or AI concepts., • Proven experience in training coordination, instructional design, or technology adoption—preferably in healthcare or behavioral health settings., • Strong understanding of AI concepts, digital tools (e.g., Microsoft Copilot, Teams, EHR platforms), and adult learning principles., • Experience with Learning Management Systems (LMS) and e-learning tools is a plus. Tarzana Treatment Centers, Inc. (TTC) is a non-profit corporation, which provides behavioral healthcare services, including chemical dependency. EQUAL OPPORTUNITY EMPLOYER Tarzana Treatment Centers, Inc. does not discriminate against race, nationality, religion, gender, sexual orientation and disability in its hiring practices. ADA REQUIREMENT Tarzana Treatment Centers, Inc. supports the Americans with Disabilities Act. Discrimination is prohibited in all aspects of employment against disabled persons, who, with reasonable accommodations, can perform the essential functions of a job. #SJ2021

Job Description Our associates celebrate lives. We celebrate our associates. Provide excellent customer service on every phone call, displaying proper telephone etiquette, strong voice quality, and clear articulation. Take first calls, dispatch removal team, ensure completion and distribution of Death Certificates are completed in accordance with state, federal, and company rules and regulations. Perform clerical duties as needed. Essential Job Functions: Must be able to perform the essential functions of the job with or without reasonable accommodations and have assigned other duties as seen fit by your supervisor/ lead. • Take first calls from emotionally distraught customers with professionalism and compassion., • Take action to obtain doctor’s information, embalming permission and removal/releases in order to complete the first call process., • Handle calls calmly and respectfully with excellent customer service, from troubled or dissatisfied customers, who may not act rationally., • Be proactive and timely in service for all internal and external customers, while maintaining professionalism., • Accurately and efficiently, mail out certified copies of death certificates., • Stay updated on changes from Coroner’s offices, state and county health departments, hospitals, and the death care industry., • Participate in training and skills development opportunities to improve competency and customer service., • On occasion, proof death certificates, prior to filing, to ensure accuracy., • Comply with state and federal laws and established company rules and regulations, by ensuring that documentation to support the disposition of remains is complete, accurate, and archived., • Ensure that all documentation received after disposition, is scanned into HMIS case documents in a timely manner., • Act on customer complaints to provide a satisfactory resolution., • Learn the processes of a Filer to assist when needed., • Work according to safety standards set by the company, and by state and federal agencies. Report unsafe conditions to management., • Understand and achieve annual SMART Goals., • Assist with ongoing specialty/department projects., • Report to work on time, work occasional overtime, and maintain standard attendance., • Must be willing to work weekends, holidays, and be open to supporting a 24 hour/7 days a week call center. The schedule is subject to change for the needs of business. Experience and Education: • Customer service experience required, • Preferred 3 years’ experience in a business environment (knowledge of Mortuary and/or Cemetery preferred), • High School Diploma, or GED Skills: • Communicate well with co-workers, customers, government agencies, and doctor’s offices to gain cooperation; use persistence, finesse, and tact, • Knowledge of navigating through HMIS, • Excellent telephone etiquette, • Ability to handle callers respectfully, when call volume is high, • Ability to multitask successfully, • Great memory for names, departments, and companies, • Friendly, warm, and approachable manner either in-person or over the phone, • Ability to problem solve and suggest solutions, • Ability to operate Microsoft Outlook, • Have a valid CA Driver’s License and clean record, • Keyboard at 40 wpm, • Bilingual a plus Compensation: $20.00/hr - $24.50/hr Exact compensation may vary based on skills, experience, and location. Benefits (dependent upon eligibility): MedicalVisionShort-Term DisabilityLife InsuranceDependent Life InsuranceEmployee Assistance Program Rose Hills is an Equal Opportunity Employer. The company’s hiring procedures do not discriminate against any person on the basis of race, color, national origin, religion, ethnicity, age, sex, sexual-orientation, veteran’s status or disability, or any other legally protected status. SCI Shared Resources, LLC is committed to an inclusive, barrier-free recruitment and selection process. On request, we will seek to provide appropriate accessibility options to all applicants with disabilities. As part of your pre-employment background check, your criminal conviction history will be verified given that this role requires the following material job duties: Working with or around client families, colleagues, and working with confidential information. Convictions creating a direct, adverse, and negative relationship with the identified job duties may result in withdrawal of a conditional job offer. Postal Code: 90601 Category (Portal Searching): Operations Job Location: US-CA - WhittierCompany DescriptionLife’s not about a job, it’s about purpose. Do you love sales? Are you passionate about serving your community? Do you want to make a difference with your work? We’re looking for a sales professional to join our dynamic team! We put people first and value integrity and attention to detail in our work. We’ll change everything you ever thought about working in the funeral services industry. This isn’t your typical job—and we’re not your typical company! Our Sales Professionals enjoy: -\tUnlimited Income Potential - with a competitive commissioned incentive package -\tStability – a recession-resistant, human centered business -\tBrand recognition – Our Dignity Memorial® is the North America’s largest provider of funeral, cremation and cemetery services. -\tCompany-Provided Leads - we use the world’s #1 lead-management system and other best-in- class technology platforms -\tOngoing training -\tAdvancement opportunities We think our CEO, Tom Ryan, says it best: “At SCI, we believe we are Better Together. When each of us brings our best self to work, we can provide the Service Excellence our families deserve. This is why we provide you and your loved ones with benefits and resources to help you become your best.” BETTER HEALTH: Wellbeing is important to us, and to ensure our associates have access to the best care, we offer medical, prescription drug, mental health, dental and vision insurance plans for our associates to select from. Our wellness program offers benefit credits and includes a company contribution toward Health Reimbursement Accounts (HRA). Our Employee Assistance Program (EAP) offers immediate, confidential help to our associates and their dependents as well as eight free counseling sessions per incident. BETTER WEALTH: We are committed to providing the means and resources for our associates to manage their current and future financial needs. We offer a 401(k) plan with a competitive company match, financial education tools and flexible spending accounts for healthcare, dependent care and commuter expenses. BETTER SELF: We encourage associates to take time off through vacation, holiday, sick time, maternity leave and baby bonding (maternity & paternity) plans. Career development is an important focus, supported by tuition reimbursement, professional training and discounted university rates. Through the Sam Lucas Scholarship Foundation, we provide educational grants to associates, their spouses and children. What is important to our associates outside of work is important to us too. We offer additional benefits including adoption assistance and pet insurance, among many other insurance and benefit options. BETTER COMMUNITY: Our Associate Resource Communities (ARCs) are associate-led, self-directed groups of Company colleagues who share similar interests and backgrounds. ARCs offer opportunities to connect with colleagues, promote diversity, share ideas, enhance our business and help improve the communities in which we live and work. As part of our mission to promote excellence in funeral service, our mortuary science scholarship program awards over $96,000 annually to 25 deserving students. (Associates are eligible to participate.) In exchange for a contribution to a charity of their choice, our associates can earn an additional day off per year. Compensation: $40,000 to $100,000 targeted compensation (with higher earnings potential based on exceptional performance) Note: Eligibility requirements apply. SCI is committed to an inclusive, barrier-free recruitment and selection process. On request, we will seek to provide appropriate accessibility options to all applicants with disabilities. For any difficulties with the application process, please reach out to ’s not about a job, it’s about purpose.\r\n\r\nDo you love sales? Are you passionate about serving your community? Do you want to make a difference with your work?\r\n\r\nWe’re looking for a sales professional to join our dynamic team! We put people first and value integrity and attention to detail in our work. We’ll change everything you ever thought about working in the funeral services industry. This isn’t your typical job—and we’re not your typical company!\r\n\r\nOur Sales Professionals enjoy:\r\n•\tUnlimited Income Potential - with a competitive commissioned incentive package\r\n•\tStability – a recession-resistant, human centered business\r\n•\tBrand recognition – Our Dignity Memorial® is the North America’s largest provider of funeral, cremation and cemetery services.\r\n•\tCompany-Provided Leads - we use the world’s #1 lead-management system and other best-in-\r\nclass technology platforms\r\n•\tOngoing training\r\n•\tAdvancement opportunities\r\nWe think our CEO, Tom Ryan, says it best:\r\n“At SCI, we believe we are Better Together. When each of us brings our best self to work, we can provide the Service Excellence our families deserve. This is why we provide you and your loved ones with benefits and resources to help you become your best.” \r\nBETTER HEALTH:\r\nWellbeing is important to us, and to ensure our associates have access to the best care, we offer medical, prescription drug, mental health, dental and vision insurance plans for our associates to select from. Our wellness program offers benefit credits and includes a company contribution toward Health Reimbursement Accounts (HRA). Our Employee Assistance Program (EAP) offers immediate, confidential help to our associates and their dependents as well as eight free counseling sessions per incident.\r\nBETTER WEALTH:\r\nWe are committed to providing the means and resources for our associates to manage their current and future financial needs. We offer a 401(k) plan with a competitive company match, financial education tools and flexible spending accounts for healthcare, dependent care and commuter expenses.\r\nBETTER SELF:\r\nWe encourage associates to take time off through vacation, holiday, sick time, maternity leave and baby bonding (maternity & paternity) plans. Career development is an important focus, supported by tuition reimbursement, professional training and discounted university rates. Through the Sam Lucas Scholarship Foundation, we provide educational grants to associates, their spouses and children. What is important to our associates outside of work is important to us too. We offer additional benefits including adoption assistance and pet insurance, among many other insurance and benefit options.\r\nBETTER COMMUNITY:\r\nOur Associate Resource Communities (ARCs) are associate-led, self-directed groups of Company colleagues who share similar interests and backgrounds. ARCs offer opportunities to connect with colleagues, promote diversity, share ideas, enhance our business and help improve the communities in which we live and work. As part of our mission to promote excellence in funeral service, our mortuary science scholarship program awards over $96,000 annually to 25 deserving students. (Associates are eligible to participate.) In exchange for a contribution to a charity of their choice, our associates can earn an additional day off per year.\r\nCompensation: $40,000 to $100,000 targeted compensation (with higher earnings potential based on exceptional performance)\r\nNote: Eligibility requirements apply.\r\nSCI is committed to an inclusive, barrier-free recruitment and selection process. On request, we will seek to provide appropriate accessibility options to all applicants with disabilities.\r\nFor any difficulties with the application process, please reach out to .

Job DescriptionDescription: Title: Registered Dental Assistant Base Salary Range: $51,541 - $59,097 plus benefits FTE: Full-time, Non-Exempt Seeking for a skilled and dedicated Register Dental Assistant who wants to make a difference in our community. We want to hear from you if you thrive in a fast-paced, caring, and compassionate environment! Our Mission: The Mission of South Central Family Health Center is to improve the quality of life for the diverse Community of inner city Los Angeles by providing affordable and comprehensive health care and education in a welcoming and multicultural environment. To lead the way in health care in South Los Angeles, as the premier provider and employer of choice offering comprehensive, high quality, affordable, efficient and culturally responsive services. General Summary: The Registered Dental Assistant (RDA) will provide basic supportive dental procedures under the supervision of a licensed dentist and will assist the dentist. The RDA will prepare materials and equipment for treatment and have the patient ready for the dentist. The ideal candidate will have to perform some of the following essential duties. • Prepare treatment room for patient, • Provides instrumentation by sterilizing and delivering instruments to treatment area; positioning instruments for dentist’s access; suctioning; passing instruments, • Provides materials by selecting, mixing, and placing materials on instruments and in the patient's mouth., • Provides diagnostic information by exposing and developing radiographic studies, pouring, trimming, and polishing study casts, • Expose dental diagnostic x-rays, • Ensure the health history is updated, • Educates patients by giving oral hygiene, plaque control, and postoperative instructions., • Ensure operation of dental equipment by completing preventive maintenance requirements; call for repairs, when necessary, • Fabricates temporary restorations or custom impressions from preliminary impressions., • Makes preliminary impressions for study casts and occlusal registrations for mounting study casts., • Act in accordance with those set forth, per the applicable State's Dental Auxiliaries., • High School Diploma or equivalent required, • Successfully complete California Board-approved courses in radiation safety and coronal polishing,, • Graduate from a California Board-approved RDA educational program, • Licensure as an RDA to the Dental Board of California, • Effectively communicate, in English, both verbally and written., • Require knowledge of dental/office equipment, and dental/medical terminology, • Excellent interpersonal, organizational, and project management skills, • Benefits: Health care, dental, life insurance, • 403 (b) Retirement plan, • Education Reimbursement, • Career development: Entry-level employees have opportunities to work in management, HR or other areas of the company Requirements:

Job Description Position Purpose: The position is responsible for providing management and oversight for the daily operations of an assigned dental clinic and dental administrative and auxiliary dental teams, to include dental front office receptionists and dental assistants. The Dental Manager works closely with the Lead Dentists, the Regional Dental Manager, and the Chief Dental Officer to ensure delivery of comprehensive quality oral health services to Wesley Health Centers’ patient population and meet operational goals. This position requires the ability to maintain strict professional boundaries with staff members. Must be adept at problem solving and be able to think critically to achieve positive and reasonable solutions to patient grievances and managing team morale. Requires the ability to prioritize projects. Principal Administrative Responsibilities: • Make sure that daily Dental Care Team Huddles are conducted each morning and that the meetings are logged for each Dental Care Team., • Models excellent customer service both internally and externally as a representative of Wesley Health Centers., • Make sure that Dental Staff are following a high level of Customer Service following AIDET principles and special comfort touches. Enforces Telephone scripts and 3 rings rule to answer calls., • Supports and trains Dental Front Office regarding business functions such as receipts, use of Dental Sliding Fee, charges, posting of transactions on EPM, dental coding, daily reconciliation, and deposits., • Make sure ALL STAFF Front and Back are well trained in the use of computers and NextGen modules-EPM, EDR, EHR, • Works with the Lead Dentist to achieve expected levels of productivity (20 scheduled appointments for an 8-hour day/provider OR 22 scheduled appointments for a 10-hour day/provider)., • Full understanding of productive scheduling methods to meet goals while assisting and educating providers to meet their personal goals. Monitors and coordinates appointment schedules and training of Front Office Staff on optimal scheduling for efficiency and productivity., • Make sure New Patients are called and scheduled within 2 weeks., • Monitor patient registration, eligibility verifications and financial screening process of Dental Front Office and suggest improvement of processes to Dental Operations Manager and CDO., • Ensure compliance with HIPAA., • Make sure that Front Office staff is making confirmation calls and following up with no shows, cancellations, referrals, unscheduled treatment plans and recalls., • Monitors the appointment schedules for all dental providers to maximize productivity., • Assist in Back Office Functions as needed if RDA or DA is licensed., • Understands and interprets KEY Performance Indicators and adjusts operational functions accordingly., • Helps to achieve DHSP stated grant goals on unduplicated clients by engaging with onsite primary care providers and HIV Specialists, medical staff and MCC Teams to make sure Oral Screenings of potential clients and internal dental referrals are being made to the dental clinic., • Conducts OUTREACH activities to outside potential referral sources and distributes flyers and Referral Slips. Follows-up with referral sources monthly., • Order monthly Dental Front Office Supplies and obtains approval from CDO., • Helps to motivate, guide and encourage dental team to achieve goals., • Provides leadership to onsite staff and fosters a departmental team atmosphere including the expectation that staff will be asked to cover at other sites as needed., • Continually assesses staffing needs., • Manages Staffing Schedules at assigned clinics monthly to ensure efficiency and smooth clinic workflow and sends schedule to CDO and Dental Operations Manager each month., • Oversee scheduling of clinic personnel and coordinates time-off, vacation requests and approval process under the guidance of the CDO., • Reviews ALL Specialty Referrals for appropriateness and notifies Lead Dentist and CDO of any dental provider issues., • Manages Specialty referrals and Pre-Authorizations for HMOs on a weekly basis. Has Front Office call patients when treatment has been authorized by insurance as well as to follow-up pending treatment for patients after specialty care is completed., • Plans, and creates agenda and facilitates monthly team meetings along with Lead Dentist., • Participates in Quality Improvement activities including PDSAs as assigned by Dental Operations Manager and CDO., • Oversees coordination of facility maintenance as needed, • Maintains and supports the CARE TEAM concept for patient continuity of care, • Supports, directs, and manages administrative and auxiliary dental staff as needed with performance reviews, employee related matters or corrective action plans as needed with the approval of CDO and assistance of HR Staff. Performs Annual Performance Evaluation of Dental Front Office Receptionists. Coaches and mentor Dental Front Office staff and Dental Auxiliaries., • Helps to recruit, train and retain high quality dental staff., • Provide training and development support to ensure all dental administrative and auxiliary staff of assigned clinics, • demonstrate knowledge of business models, operating procedures, and protocols., • Support daily clinic operations, • Respond to clinical and operational concerns timely and effectively, • Ensure that patient grievances are documented as warranted and resolved in a manner satisfactory to the patient in collaboration with Lead Dentist and Clinic Administrator following proper protocols to avoid escalation. Follow through to ensure a satisfactory resolution., • Manages and facilitates the correction of Open Encounters and reports corrections to assigned Biller, • Run the Finalized Report AND the EPM/EHR Pending Charges Report DAILY 30 minutes before the end of each and communicates any issues to the Front Office Staff AND Dental Providers to correct PRIOR to leaving for the day. GOAL is to have ZERO OPEN ENCOUNTERS., • Facilitates Audits and helps to implement any corrective action plans, • Works with Lead Dental Assistant to make sure that all Dental Logs are updated, daily, weekly and monthly., • Make sure that the Dental Front Office provides printed Daily Appointment lists at the end of each day for the next day., • Monitors Daily Dental Clinic Productivity for all Dental Providers on-site and works with Lead Dental Assistant to make sure that Oral Screenings are being performed to fill gaps in the schedule for all Dental Providers., • Works with Clinic Administrators to make sure that Medical Providers and Medical Staff are engaged with the SAME DAY Oral SCREENINGS process and ensure that Dental Screening opportunities are being optimized each day from the medical side. Encourage MEDICAL-DENTAL Integration and establishment of a Dental Home for Patients, • Has intricate knowledge of Denti-Cal covered and non-covered services and limits of services and guides Dental Front Office and Dental providers with regards to Medi-Cal Dental Guidelines as we as all as other programs within the dental clinic such as DHSP/RWP, MHLA or any dental HMOs and/or Dental Commercial Insurances., • Reports to the Chief Dental Officer, the monthly Dental Encounters/Dental Provider, no shows and Same Day Oral Screenings, over-the-counter collections by type (cash, check, credit card), i2i reports including Referrals, Dental Quality Measures, Medical- Dental Integration., • Manages conflicts with Dental Administrative and Auxiliary Staff with the assistance of the Lead Dentist in a positive constructive manner using CONFLICT RESOLUTION tools., • Manages and Reports to CDO and HR any work-related staff injuries following agency protocols with the assistance of the Clinic Administrator and HR Staff., • Utilizes and monitors effectiveness and efficiency of all equipment and supplies used in the delivery of service and reports any deficiencies or needed repairs to the Chief Dental Officer immediately., • Assists with in-service and on-going training of staff, • Builds relationships and fosters a high level of customer service, • Consults with Chief Dental Officer regarding work performance of dental providers and with Dental Operations Manager regarding Dental Assistants, and Dental Front Office Staff., • Conference with the CDO and Dental Operations Manager on dental management issues., • Works closely with the CDO and Dental Operations Manager to focus on continuous program improvement, clinical care, and exceptional service to patients., • Participates in appropriate oral health promotion/ dental disease prevention activities both on and off site as required., • Travels when necessary to meet operational needs., • Responsible for personal compliance with all applicable federal, state, local, clinic rules, regulations, protocols, and procedures including personnel issues, workplace safety, public health and confidentiality., • Adhere to all organizational safety policies, procedures, and regulatory requirements to ensure a safe environment for patients, staff, and visitors., • Participate in required safety and compliance trainings and apply learned practices in daily work activities., • Identify, report, and help mitigate unsafe conditions, incidents, or hazards in the workplace., • Use equipment, tools, and supplies safely and responsibly in accordance with organizational and regulatory standards., • Maintain awareness of infection control, occupational health, and emergency preparedness procedures appropriate to the role., • High School Diploma, • Business Management coursework, • CPR/BLS Current, • At least 3 years of supervisory experience, • Demonstrated knowledge and success in driving overall clinical operations., • Ability to travel from site to site as needed., • Experience in working with clients and staff from diverse socio-economic, ethnic, and cultural background., • At least 4 years working in a dental office front and/or back Preferred: • FQHC or Community Health Center experience., • Management experience., • Experience with NextGen/EDR preferred., • Bilingual English/Spanish preferred, • DA/RDA preferred *All JWCH, Wesley Health Centers workforce members are recommended to be fully vaccinated against COVID-19. Employee Benefits: At JWCH Institute, Inc., we believe in taking care of those who take care of others. If you work 30+ hours per week, you’ll enjoy competitive pay and a robust benefits package that includes: • Medical, Dental, Vision, • Monthly employer-sponsored allowance for assistance with health premiums., • Funded Health Savings Account (up to deductible) to assist with carrier-approved medical expenses., • Paid time off (vacation, sick leave) and 13 paid holidays., • 401(k) Safe Harbor Profit Sharing plan., • Mileage reimbursement., • Short- and long-term disability plans (LTD/STD). JWCH Institute, Inc + Wesley Health Centers is an Equal Opportunity and Fair Chance Employer.

Job Description Service Champions is looking for a dedicated Customer Service Representative to join our team. We're committed to providing excellent HVAC and plumbing services, and we need team members who share our focus on quality and customer satisfaction. This position is in-office, in the city of Brea, CA. Schedule: We ask that our candidates have open availability, as shifts can vary anytime between the following times: • Monday–Friday: 8 a.m. to 7 p.m., • Manage a high volume of inbound and outbound calls to schedule appointments., • Quickly identify client needs, provide solutions, and resolve concerns professionally., • Accurately document client interactions while managing multiple tasks., • Meet productivity goals and maintain high-quality service standards., • 3–5 years of call center experience., • HVAC or plumbing industry experience is a plus., • Ability to type 45+ WPM while talking and multitasking., • Proficient with Microsoft Suite; Service Titan experience is a plus., • Strong communication, problem-solving, and customer service skills., • Competitive Pay with performance-based bonuses., • Career Growth Opportunities – We promote from within., • Comprehensive Benefits:, • Medical, dental, and vision insurance, • 401(k) with company match, • Paid vacation, holidays, and sick leave This position operates in an office environment and requires the ability to remain in a stationary position for extended periods of time. Frequently operates a computer and other standard office equipment. Occasionally moves items up to 20 pounds. Ability to communicate and exchange accurate information with internal and external stakeholders is required. Must be able to work under centrally controlled fluorescent lighting. Reasonable accommodations may be made to perform essential functions. #SCC Pay Range$20—$24 USD About Service Champions: A career with Service Champions can change your life. Recognized as one of Orange County's top places to work, many of our employees have shared that they love working here and the success it has brought them. You can be proud to be a part of Service Champions. We are a nationally recognized residential heating and air conditioning company that serves Southern California homeowners. Because our clients love our service and friendliness, we continue to grow at a rapid pace, which means terrific opportunities for people with a great attitude and a heart for service. We are an equal opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic outlined by federal, state, or local laws. Additionally, we will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the California Fair Chance Act and the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. Privacy Policy

Job Description Job Purpose The purpose of this role is to coordinate and provide transportation services for CSC PACE participants. Responsibilities include receiving incoming transportation requests, making outgoing coordination calls, and managing the daily transportation of participants. The position supports contracted transportation vendors (e.g., Agape) by facilitating communication and arranging back-up services as needed. Duties include, but are not limited to, scheduling, route planning and mapping, documentation, recordkeeping, and auditing activities to ensure compliance with CSC PACE policies and procedures and applicable regulatory requirements. This is a fully on-site position based in Los Angeles, CA. Remote work is not available. Applicants must be able to work on-site daily and be willing to relocate if currently residing outside the area. Duties and Responsibilities • Receive and manage incoming transportation requests from PACE participants and interdisciplinary team (IDT) members; place outgoing calls related to transportation coordination., • Schedule, coordinate, and maintain daily transportation routes for PACE participants in accordance with individualized care plans., • Monitor daily routes to maintain real-time communication with drivers and proactively address delays, service disruptions, or participant needs., • Develop, map, and modify transportation routes for new enrollments and existing PACE participants to ensure timely and efficient service delivery., • Coordinate daily transportation services to and from PACE centers, medical appointments, and approved destinations, ensuring continuity of care through collaboration with the IDT, PACE staff, and drivers., • Ensure all scheduled transportation services are assigned, covered, and completed by the end of each business day., • Coordinate with clinic and PACE center staff to arrange transportation for urgent medical needs, including same-day appointments, medication deliveries, and durable medical equipment (DME)., • Prepare and distribute daily operational reports or emails to management as needed, documenting service issues, delays, incidents, or participant complaints related to transportation services., • Coordinate with contracted transportation vendors to ensure coverage for open, overflow, or specialized transportation assignments., • Accurately enter, maintain, and export daily transportation and trip data in accordance with PACE documentation and reporting requirements., • Review and monitor driver daily logs to ensure regulatory compliance and confirm all assigned trips are executed as scheduled., • Monitor usage of transportation gas credit cards, collect fuel and maintenance receipts, and submit documentation to management for reconciliation and audit purposes., • Ensure strict adherence to PACE policies and procedures, CMS and DHCS regulations, and all applicable transportation and participant safety requirements., • Support program compliance by meeting documentation, reporting, and operational deadlines. Education: • High School or GED diploma Experience • Ability to read, write and understand verbal or written instructions., • Bilingual: English/Mandarin/Cantonese/Vietnamese, • Must be able to work in a fast paced environment with changing priorities., • Must be able to map/route all future trips schedule per day and to reassign open routes per day if necessary including emergency call outs and logistics., • Proficient keyboarding skills to enter trip data in real time, able to write 40-50 words per minute (wpm)., • Knowledge of coordination for medical appointments to and from patient’s home to various medical sites., • Communication skills by providing excellent customer service., • Coordinating and clerical work by maintaining transportation files up to date., • Knowledge of PACE program preferred, • Demonstrates necessary skills and knowledge as outlined in the position-specific Competency Assessment Profile., • Ability to work professionally with other staff member and the general public., • Dependable, flexible and resourceful., • Enjoys working with disabled and older adults., • Effective interpersonal skills to work with members, caregivers and staff., • Ability to work sensitively and effectively with individuals of diverse ethnic and cultural backgrounds., • Ability to be self-directed and able to work independently., • Must be able to work required schedule., • Requires physical strength to perform essential functions of the job., • Requires use of personal vehicle., • Requires valid driver’s license., • Requires proof of automobile insurance coverage at the following minimum amounts in order to be reimbursed for mileage: $100,000/$300,000 personal liability and $100,000 property damage., • Must be able to remain in a stationary position 50% of the time., • Ability to occasionally move about inside the office to access file cabinets, office machinery, etc., • Able to operate a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer., • Able to constantly position yourself to maintain files in file cabinets such as reaching with hands and arms, kneeling, crouching, etc., • The ability to communicate, detect, converse with, discern, convey, express oneself, and exchange information is crucial for this role.

Job Description Do you have a strong passion for making a positive impact on the lives of others? We are actively seeking a committed individual to join our dynamic team as a Case Manager - Behavioral Health! Chinatown Service Center (CSC) Overview In 1971, the Chinese Methodist Church embarked on a mission to support newly arrived Chinese immigrants, laying the foundation for what we are today. The Chinatown Service Center (CSC) is a nonprofit organization providing multilingual health and social services, employment training, and counseling in Greater Los Angeles. We are expanding our team to continue our legacy of compassion and empowerment. For further information on CSC, Visit our website at . CSC'S Mission Statement: To provide outstanding services and advocacy that promote a better quality of life and equal opportunities for immigrants and other communities. CSC'S Vision Statement: Thriving Lives in Empowered Communities CSC's Behavioral Health Department contributes to the Mission and Vision by: Providing outstanding mental health and substance use services to vulnerable populations, Championing advocacy and promoting positive life outcomes, and Embracing cultural competency and diversity. CSC'S Case Manager - Behavioral Health’s Purpose: Case management services are provided under the direction of, or by referral from, a clinical provider and include client-centered services that implement the clinical treatment plan, including linking clients with health care, psychosocial, and other services. The coordination and follow-up of medical treatments are key components of healthcare case manager. As a Behavioral Health Case Manager at CSC, You will: • Work collaboratively with CSC providers to assist clients in meeting their behavioral health goals, • Provide client services at the clinic, field, or telehealth, • Conduct client screenings and assessments to determine service eligibility and appropriateness of case management., • Verify and support enrollment in medical care, particularly for uninsured and underserved clients., • Perform client intake, needs assessment, and required documentation, • Assess social, physical, and mental functioning and needs of clients through interviews, home visits, record reviews, or consultation with appropriate agencies and individuals., • Develop comprehensive care plans in collaboration with clients, addressing short and long-term health goals., • Maintain regular contact with clients to monitor and facilitate their progress towards their treatment goals, • Refer clients to appropriate services within the care system to promote positive health outcomes and self-sufficiency, ensuring follow-through., • Provide advocacy and support to clients to assist in their navigation of various health and social systems, • Coordinate care and ensure client is able to access needed behavioral health services within the agency or through various levels of care available in the community, • Assist clients to address barriers related to engagement with behavioral health services such as providing appointment reminders and arranging for transportation, • Collaborate with caregivers, physicians and nursing services, mental health providers, law enforcement, fire departments, and representatives of other service agencies to develop service plans, evaluation, and monitoring of cases., • Conduct ongoing follow-up, motivational interviewing, and goal-setting with clients and families., • Deliver education and information tailored to effective client learning., • Maintain client files according to agency policy and complete documentation promptly., • Document as needed for the purposes of data collection related to funding and grant needs, • Provide related case management and care coordination services specific to funding and grant requirements, • Participate actively in staff meetings to contribute to clinic development and staff training., • Travel to programs, events, or sites as needed., • Bachelor’s degree required, in a healthcare, social services, human services, gerontology-related field preferred., • At least one year of experience in a behavioral health-related field or providing case management services preferred, • Bilingual/bicultural English and Chinese (Cantonese and/or Mandarin) or Spanish preferred., • Knowledge of principles and techniques of social, cultural, and intergeneration dynamics of Chinese, Asian, Latinx, immigrant and refugee communities., • Comfortable and knowledgeable about the healthcare and/or behavioral health industry., • Ability to display sensitivity to all cultures., • Self-motivated, self-driven, and able to work independently within the scope of assigned tasks with minimum supervision., • Resourceful and flexible in response to changing environments and needs., • Customer service skills with excellent communication and interpersonal skills, including writing, speaking, verbal, in-person, and via telephone, email, and web posting correspondence., • Proficient in word processing and data entry using Macintosh, Microsoft Word, Excel, and Outlook., • Requires standby, flexibility, and/or call-back availability., • Field work may be required., • Reliable Transportation., • Ability to work in a fast-paced, high-intensity environment., • Conflict management, critical thinking, and problem-solving skills., • Successfully meet the post-offer/pre-hire physical and receive an “Eligible for Employment” status for Level II Background Check required by the State of California. CSC's Employees Enjoy: • Daytime work hours;, • Competitive Pay within the Nonprofit industry, commensurate with experience;, • Semi-Monthly paychecks;, • Collaborative and supportive work environment;, • Opportunities for career growth and professional development;, • Assistance with CMEs/CEUs required in your role with CSC;, • Assistance with State Professional License Renewals;, • Group Health, Dental, Life and AD&D, for those who work thirty (30)+ hours consistently;, • Paid Holidays for regular Full-time and Part-time status;, • Bonus Paid Holiday for their Birthday, for regular Full-time and Part-time status;, • Accrued Paid Sick Leave for all levels of employment;, • Accrued Paid Vacation for those who work thirty (30)+ hours consistently;, • 403(b) Retirement Plan with up to a 4% matching;, • 457(b) Nonqualified Plan for those who meet the minimum "highly compensated" annual salary required;, • Employee Assistance Program (EAP);, • Tuition Reimbursement opportunities for job-related coursework at an accredited Community College, State College, or University;, • Annual time to find, enroll, reenroll, or appear at the event(s) for Child(ren) School/Childcare programs; Chinatown Service Center (CSC) is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Join us in fostering positive change and empowerment in our communities!

Job Description The Organization North Los Angeles County Regional Center “NLACRC” is a private, non-profit agency that is contracted with the State of California, Department of Developmental Services, to provide services to individuals with intellectual and developmental disabilities. NLACRC is one of the largest regional centers in California and has proudly served the San Fernando Valley, Santa Clarita Valley, and Antelope Valley since 1974. We serve individuals across the lifespan from infants and toddlers, school age children, transition-age youth, to adults and aging adults. Department Consumer Services - SFV - Adult 10 Supervision Receives supervision from Consumer Services Supervisors/Managers. The Position and Job Summary Provides information, advocacy, and service arrangement for consumers and families. • Participation in the development of program plans for individuals; monitoring and evaluating these plans and revising them as necessary., • Identify and coordinate services for individuals and their families., • Documentation, completing forms and reports in accordance with regulations and NLACRC policies and procedures., • Serve as an advocate for individuals served by community agencies., • Schedule and attend interdisciplinary meetings with individuals served, family members, service providers, advocates, etc., • Identify barriers to service delivery and implement culturally sensitive strategies that embody empathy, trust, and respect; comfort working in underserved and non-traditional office settings to meet our community needs., • Bachelor’s Degree in psychology, social work, sociology, or related human services field or in a related field Five years of Regional Center experience, • Or, • Master's degree in psychology, social work, sociology, or related human services field or in a related field, • Two years of related professional/leadership experience, • Or, • Master’s Degree in an unrelated field, • Three to five years of related professional/leadership experience, • Three years of professional experience should include service coordination at a Regional Center or related experiences, • Previous experience with mental health/dual diagnosis, crisis intervention, and knowledge of forensic/judicial systems, diversion, probation, etc. highly preferred. Understanding of family systems and appreciation for person-centered planning and thinking; empowering individuals to achieve their goals. Knowledge of intellectual and developmental disabilities, good organizational skills, demonstrated ability to work independently and cooperatively as a part of an interdisciplinary team, excellent verbal and written communication skills, and proficiency with MS Word and MS Outlook. Essential Requirements Service coordination is a community-based position that requires meeting with individuals served and their families in their homes, in the community, or in our office location. Must be comfortable working with a high degree of independence. Frequent telephone, virtual, and out-of-office meetings required. Valid California Driver’s License and reliable transportation, or acceptable substitute, required. Bilingual Spanish may be required dependent upon position. NLACRC Offers an Excellent Benefits Package We offer employees a variety of health and dental plans: • Health Insurance - NLACRC pays the full cost of coverage for certain Medical plans for employee only. We also provide a generous contribution to additional plans that the employee may select for employee only or employee and dependents costs., • Dental Insurance – NLACRC pays the full cost of the Dental DMO Plan for employees and eligible dependents. We also offer a Dental PPO plan with a low employee monthly contribution for employees and eligible dependents, • Pre-Tax Flexible Spending Account for eligible health care expenses, • Pre-Tax Dependent Care Flexible Spending Account for eligible dependent care expenses, • No cost Life, Accidental Death & Disability, Long Term Disability Insurance for employees, • No cost Vision plan for employees and eligible dependents, • Retirement plan - NLACRC is a member of CalPERS which is a defined benefit plan that provides a monthly retirement allowance for eligible employees, • NLACRC offers two (2) deferred compensation plans - 457 and 403(b), • Participate in the Public Service Loan Forgiveness program, • Paid Time Off – Eligible for 3 weeks of accrued vacation in the first year, 8 hours per month sick time, education, wellness, and sabbatical time, • Holidays – NLACRC offers 12 paid holidays throughout the year, • Most positions are offered a hybrid – remote option Please note that benefit costs are pro-rated for part-time employees. Professional Development Opportunities & Growth NLACRC values the professional development of staff! Variety of career paths for entry-level management positions for those seeking leadership opportunities in the social services field. Diversity, Equity, and Inclusion At NLACRC, we value and celebrate diversity! In September 2021, NLACRC launched an initiative to enhance and strengthen our commitment to diversity and belonging. Compensation This position is non-exempt. Regular Salary: Annually $87,661.04 - $124,259.50. NLACRC is an equal opportunity employer. Further, NLACRC will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

Job Description The Organization North Los Angeles County Regional Center “NLACRC” is a private, non-profit agency that is contracted with the State of California, Department of Developmental Services, to provide services to individuals with intellectual and developmental disabilities. NLACRC is one of the largest regional centers in California and has proudly served the San Fernando Valley, Santa Clarita Valley, and Antelope Valley since 1974. We serve individuals across the lifespan from infants and toddlers, school age children, transition-age youth, to adults and aging adults. Department Consumer Services - SFV Transition 2 Supervision Receives supervision from Consumer Services Supervisors/Managers. The Position and Job Summary Provides information, advocacy, and service arrangement for consumers and families. • Participation in the development of program plans for individuals; monitoring and evaluating these plans and revising them as necessary., • Identify and coordinate services for individuals and their families., • Documentation, completing forms and reports in accordance with regulations and NLACRC policies and procedures., • Serve as an advocate for individuals served by community agencies., • Schedule and attend interdisciplinary meetings with individuals served, family members, service providers, advocates, etc., • Identify barriers to service delivery and implement culturally sensitive strategies that embody empathy, trust, and respect; comfort working in underserved and non-traditional office settings to meet our community needs. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Education & Experience Bachelor’s degree in psychology, social work, sociology, or related human services field and at least two years of related experience. A Master’s degree in a related subject may be substituted for experience. Skills and Abilities Understanding of family systems and appreciation for person-centered planning and thinking; empowering individuals to achieve their goals. Knowledge of intellectual and developmental disabilities, good organizational skills, demonstrated ability to work independently and cooperatively as a part of an interdisciplinary team, excellent verbal and written communication skills, and proficiency with MS Word and MS Outlook. Essential Requirements Service coordination is a community-based position that requires meeting with individuals served and their families in their homes, in the community, or in our office location. Must be comfortable working with a high degree of independence. Frequent telephone, virtual, and out-of-office meetings required. Valid California Driver’s License and reliable transportation, or acceptable substitute, required. Bilingual Spanish may be required dependent upon position. NLACRC Offers an Excellent Benefits Package We offer employees a variety of health and dental plans: • Health Insurance - NLACRC pays the full cost of coverage for certain Medical plans for employee only. We also provide a generous contribution to additional plans that the employee may select for employee only or employee and dependents costs., • Dental Insurance – NLACRC pays the full cost of the Dental DMO Plan for employees and eligible dependents. We also offer a Dental PPO plan with a low employee monthly contribution for employees and eligible dependents, • Pre-Tax Flexible Spending Account for eligible health care expenses, • Pre-Tax Dependent Care Flexible Spending Account for eligible dependent care expenses, • No cost Life, Accidental Death & Disability, Long Term Disability Insurance for employees, • No cost Vision plan for employees and eligible dependents, • Retirement plan - NLACRC is a member of CalPERS which is a defined benefit plan that provides a monthly retirement allowance for eligible employees, • NLACRC offers two (2) deferred compensation plans - 457 and 403(b), • Participate in the Public Service Loan Forgiveness program, • Paid Time Off – Eligible for 3 weeks of accrued vacation in the first year, 8 hours per month sick time, education, wellness, and sabbatical time, • Holidays – NLACRC offers 12 paid holidays throughout the year, • Most positions are offered a hybrid – remote option Please note that benefit costs are pro-rated for part-time employees. Professional Development Opportunities & Growth NLACRC values the professional development of staff! Variety of career paths for entry-level management positions for those seeking leadership opportunities in the social services field. Diversity, Equity, and Inclusion At NLACRC, we value and celebrate diversity! In September 2021, NLACRC launched an initiative to enhance and strengthen our commitment to diversity and belonging. Compensation This position is non-exempt. Regular Salary: $26.86 - $37.96 per hour. Starting salary is typically between the $26.86 and $29.65 of the range, depending on internal equity and experience. Base Pay Rate / Salary Range Information The actual amount offered within the posted salary/pay rate range will depend on a variety of factors, including degree obtained/education, experience, skills and abilities, and other relevant job-related factors. The lower end of salary range applies to candidates who meet minimum qualifications or have limited years of relevant experience; the higher end of range will apply to seasoned candidates with considerable years of direct relevant experience. NLACRC is an equal opportunity employer. Further, NLACRC will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

Job Description CALL CENTER SERVICE REPRESENTATIVE Patenaude & Felix, APC of Canoga Park, CA is looking to hire a full-time Legal Account Representative to join our firm. Do you want to work for a law firm that offers you growth opportunities? Would you like to be part of a successful team? If so, please read on! This position earns base plus commission in pay. We also offer great benefits, including health, dental, vision, and a 401(k) plan with company match. If this sounds like the right opportunity for you, apply today! ABOUT PATENAUDE & FELIX, APC Since 1991, our civil litigation law firm has grown and expanded to maintain offices in Arizona, California, Nevada, New Mexico, Oregon, Pennsylvania, Washington, and Colorado. We serve all seven states by litigating for our Fortune 500 clients. Our firm is proud to have been recognized by numerous financial institutions and Fortune 500 Companies, for our professional and ethical representation. We value our incredible team of hardworking legal professionals and are committed to rewarding their efforts and investing in their futures. Our employees enjoy a comprehensive benefits package as well as our friendly and engaging team environment. Essential Responsibilities : • Collect, negotiate, and recommend solutions to consumers via phone., • Set up payment or settlement arrangements in the database., • Identify accounts that require legal processing., • No experience necessary, training provided., • Customer service experience preferred., • Good communication skills., • Must be 18 years of age or older., • Bilingual in Spanish is a plus. This full-time position typically works Monday-Friday. An occasional Saturday may be required. READY TO JOIN OUR LEGAL TEAM? We understand your time is valuable, so we have a very quick and easy application process. If you feel that you would be right for this job, please fill out our initial 3-minute, mobile-friendly application. We look forward to meeting you!

Job Description Customer Service Representative (Bilingual English/Spanish) Union role • Strong Communication, both verbal and written, • Great active listening skills, • Exceptional interpersonal and rapport building skills, • Patience, empathy and professionalism, • Effective time management, prioritization and multitasking skills, • Adaptability and flexibility, • Comfortable working in fast-paced environments, • Basic computer skills, including data entry, website navigation and other software, • Phone skill, including familiarity with complex or multi-line phone systems Minimum Requirements • 1 year Call Center Experience, • Bilingual in English and Spanish, • Handles telephone and face-to-face customer contact at reception desk, • Provide accurate, satisfactory answers to the queries and concerns, • De-escalate situations involving dissatisfied customers, offering patient assistance and support, • Review customer or client accounts, providing updates and information, • Maintain client and member confidentiality, • Mail handling & other clerical duties, • Other duties as assigned Preferred Qualifications • Experience within a Third-Party Administrator, • Medical/Dental/Vision Health Payer experience, • Ability to speak multiple languages Job Type: Full-time Work Setting: In-person, Office

Job Description Collector 11–30 and 31+ Days If you are experienced within a call center environment and love to help people, find solutions, we are looking for YOU! As part of the Premier Auto Credit family, you will be responsible to contact auto loan customers regarding late or missed payments, acquire facts about the reasonings of delinquencies and assist customers by negotiating payment arrangements. It starts with YOU! Our Promise to YOU: We are looking to develop, retain and motivate the most talented people - those who care about a collaborative team environment and are eager to support and learn. We value and promote diversity and inclusion in every aspect of our business and at every level of our organization. • Bonus Plan: This role is eligible for a monthly bonus in addition to baseline hourly pay, • Contact customers to determine reason for payment delinquency and negotiate payment commitment., • Handle accounts with speed and accuracy while maintaining professionalism., • Complete phone calls to meet required performance standards and metrics., • Confirm and/or negotiate payment arrangements, research any discrepancies., • Must maintain strict confidentiality., • Willing to work flexible schedules, weekends and holidays, and overtime as necessary to meet business needs., • Uses computerized system for tracking, information gathering, and/or troubleshooting., • Respond to customer inquiries via telephone and e-mails within established time frame., • Responds with accurate information pertinent to the caller's questions using professionalism and integrity., • Adhere to all state and federal laws in the handling of accounts, • Bilingual speaking, reading, and writing proficiency in Spanish/English., • Prior experience in financial services or similar industry preferred., • Proficient in Microsoft Office Suite or related software., • Excellent organizational skills with great attention to detail., • Professional phone etiquette., • Experience in managing follow ups., • Persuasive negotiation skills., • Excellent verbal and written communication skills., • Ability to keep information confidential., • Ability to exercise integrity and discretion., • Ability to remain professional in tense situations., • Entry level typing/data entry., • Strong ability to identify potential loss situations and make appropriate recommendations to mitigate loss., • At least 1 year of experience in credit and collection work highly preferred., • Familiar with basic skip tracing techniques and compliance related to FDCPA requirements., • Associate's degree or 2-5 years of customer service experience. Full Time Employee Benefits upon completion of 90-day probationary period include: • Employer sponsored medical, dental, vision and life insurance/AD&D coverage opportunities., • Flexible Spending Accounts (FSA)., • The company pays 80% of premiums for medical plans for employees only., • Paid time off accrual opportunity & holiday pay. EEO Disclaimer Premier Auto Credit provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.