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Representatives of the NYCSBUS Call Center team answer and address incoming calls from members of the community inquiring about a range of questions and concerns. Enters caller information and details of the call into incident management tracking system; may be required to provide record of call log

Job Description Top Healthcare Provider Network The 61st Street Service Corporation, provides administrative and clinical support staff for ColumbiaDoctors. This position will support ColumbiaDoctors, one of the largest multi-specialty practices in the Northeast. ColumbiaDoctors’ practices comprise an experienced group of more than 2,800 physicians, surgeons, dentists, and nurses, offering more than 240 specialties and subspecialties. Opportunity to grow as part of the Practice Associate Career Ladder! The Patient Services Specialist II provides support to the departmental call center that handles large volumes of inquiries and requests from patients and customers for access/assistance in scheduling diagnostic or interventional radiology services, physician referral/appointments, and general information for the Department of Radiology. The Patient Services Specialist II is part of a team that delivers an exceptional patient experience through excellent customer service, empathy and patience. Key Responsibilities: • Schedule appointment requests for diagnostic or interventional radiology services, per area of assigned responsibilities. Utilize existing tools to facilitate securing the right appointment with the right medical provider or team. Indicate special needs (e.g., special accommodation, interpreter, etc.)., • Communicate insurance participation, financial responsibility (if applicable), and time of service policy to patient population., • Ensure that patients understand the arrival and check-in process, pre-appointment instructions and patient safety precautions, and other relevant information. Email specialty patient forms if needed., • Obtain patients’ insurance and demographic information and ensure all obtained information is registered in Epic with 100% completeness and accuracy. Accurately complete required tasks and fields in pre-registration., • Maintain knowledge of insurance requirements. Perform real-time insurance verification and interpret responses. Inform patients of insurance requirements for services provided. Escalate cases for resolution as appropriate., • Help identify and document trends using established protocol. Escalate issues to Supervisor/Manager for resolution., • Support and participate in a collaborative team-oriented environment. Facilitate team discussions about complex patient scheduling needs., • Take ownership for resolving scheduling conflicts and communicate with management team and care providers to resolve scheduling issues., • Collaborate with all coworkers and follow up as appropriate regarding reported complaints, problems, and concerns., • Collect pre-registration information to address outstanding Epic work queue accounts., • Perform outbound calls to perform Epic referral scheduling., • Maintain patient privacy and confidentiality according to HIPAA requirements at all times. Successfully complete all required trainings., • Contribute to the team by providing support and back-up coverage as needed and directed by Supervisor and/or Manager., • Work on escalated cases with higher complexity as assigned., • Help to mentor other Specialists to resolve complex issues/cases. Escalate such cases to Supervisor for resolution. Ensure remedy is executed in a successful manner., • Mentor assigned Patient Service Specialists on how to deliver excellent service to patients while accurately and efficiently retrieving patient demographic and financial information., • Provide suggestions and recommendations to improve workflow, communication, and overall protocols to better serve the needs of the patients and department., • Successfully complete all required university, Service Corp, and department trainings., • Conform with all applicable HIPAA, billing compliance, and safety guidelines., • Keep current on all organizational and practice policies (e.g., infection control, HIPAA), goals, initiatives, and required trainings., • Ensure that university and department policies and procedures are followed. In addition to the above, Specialists working on the IR track will also perform the following duties: • Coordinate pre-procedure testing and clearances and ensure complete and accurate documentation of pertinent information in Epic., • Escalate complex cases as needed to RNs to ensure successful remediation., • High School Diploma or equivalent required., • Minimum of 3 years of relevant experience, including proficiency in medical terminology and prior medical practice experience., • For IR track, surgical or invasive subspecialty experience is required., • Excellent customer service skills and the ability to maintain a pleasant and helpful demeanor through all situations, including the ability to maintain professional demeanor under pressure due to the high volume and urgent nature of calls., • Excellent skills in problem assessment, using good judgment, and collaborative problem solving in complex and interdisciplinary settings., • Ability to perform tasks with accuracy and minimal error rate., • Excellent verbal and written communication skills, including interpersonal skills. Ability to communicate in a clear and concise manner to ensure understanding of information by patients and customers., • Strong proficiency with Microsoft Office (Word and Excel) or similar software is required, and an ability and willingness to learn new systems and programs., • Ability to work with a variety of individuals and groups in a constructive and respectful manner while appreciating the unique contributions of an inclusive workforce that brings together the talents of people across multiple identities., • Ability to work independently and follow through and handle multiple tasks simultaneously., • Must successfully complete systems training requirements., • Bilingual (English/Spanish) a plusCompany DescriptionAt 61st Street Service Corporation, we are committed to providing our clients with excellent customer service while maintaining a productive environment for all employees. The Service Corporation offers a competitive, comprehensive Benefit package to eligible employees, including Healthcare and various other benefits, including Paid Time off to promote a healthy lifestyle. We are an equal employment opportunity employer, and we adhere to all requirements of all applicable federal, state, and local civil rights laws.At 61st Street Service Corporation, we are committed to providing our clients with excellent customer service while maintaining a productive environment for all employees. The Service Corporation offers a competitive, comprehensive Benefit package to eligible employees, including Healthcare and various other benefits, including Paid Time off to promote a healthy lifestyle.\r\n\r\nWe are an equal employment opportunity employer, and we adhere to all requirements of all applicable federal, state, and local civil rights laws.

Job Description Who We Are: Diamond Braces is a growing orthodontic company with a busy and fun call center team. We help patients book appointments, answer questions, and stay on track with their treatment. The office is fast-paced, supportive, and team-oriented. We work hard, help each other, and keep the energy positive every day. Benefits: • Highly competitive compensation starting at $21 per hour plus performance bonus, • Health, dental, and vision insurance, • 401(k) retirement plan with company match, • Paid time off and holidays, • Discounted orthodontic care for you and your family, • Access to cutting-edge technology and modern facilities, • A fun, inclusive, and supportive culture where your career can grow Position Summary Diamond Braces is seeking a full-time, on-site Call Center Representative for our Englewood, New Jersey location. This role supports multiple orthodontic offices by handling patient communications, appointment scheduling, billing inquiries, and general administrative coordination in a structured, high-volume call center environment. This is a non-exempt hourly position subject to applicable federal and New Jersey wage and hour laws. Essential Duties and Responsibilities Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. • Answer high-volume inbound calls in a professional and timely manner, • Schedule, confirm, and reschedule patient appointments, • Respond to billing, insurance, and general treatment inquiries, • Accurately document all interactions in company systems, • Follow established scripts, workflows, and compliance protocols, • Maintain patient confidentiality in accordance with HIPAA regulations, • Meet attendance, punctuality, and performance standards, • Collaborate with team members and supervisors, • High school diploma or equivalent required, • Prior call center or customer service experience preferred, • Strong verbal communication skills, • Ability to work in a fast-paced, structured environment, • Basic computer proficiency and ability to navigate multiple systems, • Bilingual (English/Spanish) preferred but not required, • On-site office environment in Englewood, NJ, • High-call-volume setting, • Extended periods of sitting and computer use, • Ability to sit for extended periods, • Ability to speak clearly and hear via headset Starting pay is $21.00 per hour plus performance-based bonus opportunities. Overtime is paid in accordance with federal and New Jersey law. Compensation may vary based on experience and qualifications. Equal Employment Opportunity Diamond Braces is an Equal Opportunity Employer and complies with all applicable federal, state, and local laws, including the New Jersey Law Against Discrimination. We do not discriminate based on race, creed, color, national origin, nationality, ancestry, age, sex, pregnancy, gender identity or expression, sexual orientation, marital status, civil union status, domestic partnership status, disability, genetic information, military service, veteran status, or any other protected characteristic under applicable law. #INDDB

Job Description POSITION SUMMARY: The Administrative Assistant plays a vital role in ensuring smooth and efficient daily operations while upholding the highest standards of client service. Acting as the central point of coordination within the office, this individual is expected to be dependable, personable, punctual, and assertive. Key responsibilities include managing client interactions, routing calls, processing mail, and maintaining organized and accurate data systems. The Administrative Assistant is instrumental in facilitating a professional environment that consistently meets or exceeds client expectations. RESPONSIBILITIES: CLIENT RELATED SERVICES • Serve as the first point of contact for clients, ensuring a professional and welcoming experience., • Documents all in-office visits following the process and procedures., • Answering and routing incoming calls to the appropriate department., • Filter client calls by identifying urgent matters and following the call escalation process., • Responsible for returning missed calls and assigned callbacks provided by the Manager., • Responsible for retrieving voice messages left on Main Lines., • Handles each call with a positive, helpful attitude while being thorough in concise., • Assist with client referrals and ensure timely follow-up to maintain strong relationships and continuity of service., • Support business development efforts by attending events, distributing materials, and helping build a positive public presence for the firm., • Assist with posting content to all social media sites., • Assist with creating digital marketing, promotional material, and advertisements while ensuring brand consistency., • Processes all incoming and outgoing mail & packages via USPS, UPS and FedEx., • Fax and scan client documents in accordance with company procedures., • Collecting and routing hand-delivered packages., • Inventory management of office supplies, cleaning supplies, marketing supplies, etc. will be responsible for notifying management of supplies that require replenishing., • Maintaining the cleanliness of the office waiting area, lobby, and other public areas., • Maintain strict confidentiality of client records and sensitive information in accordance with firm policies and legal regulations., • Categorize and upload incoming documents into the client’s matter, ensuring correct document type classification and creation of corresponding task(s)., • Complete client file requests in a timely and organized manner., • Minimum 1-2 years of administration experience, • 1-year experience in a call center environment preferred, • Provides a clean, polished, and professional appearance, • Proficient in relevant computer applications, • Excellent level of experience with the use of a computer and general office equipment such as printers, scanners, and copy machines, • Knowledge of customer service practices and principles, • Excellent data entry and typing skills, • Committed to providing quality service in relation to organization's mission, • Superior listening, verbal, and written communication skills, • Ability to handle stressful situations appropriately, • Ability to modify and adapt to improvements within the organization, • Ability to operate in a high-paced environment with a composed sense of urgency, • Excellent time management and organizational skills, • Bilingual/ Spanish speaking (Required) Physical Demands: While performing the duties of this job the employee is frequently required to sit, stand, walk, talk, hear, bend, stoop, and have finger, hand, and arm dexterity. Work Environment: This job operates in a professional office environment and routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. We are a paperless work environment utilizing E-fax, Vonage Application, the Microsoft Office Suite package, & Smart Advocate legal database software.

Job Description JOB TITLE: SECURITY MANAGER FLSA: EXEMPT DIVISON: SERVICES - SECURITY REPORT TO: PROGRAM DIRECTOR LOCATIONS: YONKERS, NY SALARY: $65,000- $70,000 SUMMARY: The Security Manager is responsible for maintaining the safety and security of clients and staff in a family (with children) shelter operation. This position reports to the Program Director and is responsible for providing supervision to the Shift Supervisors and Safety Security Officers, and the day-to-day functions of the shelter. Proof of COVID-19 vaccination is required. DUTIES AND RESPONSIBILITIES: • Supervise the Shift Supervisors, • Provide support to all aspects of building operations, • Ensure that all client rooms are inspected by SSO daily, • Monitor the logging and storage of client property, • Ensure that storage area is organized and following the mandated storage rule as per DHS, • Work in conjunction with the Director of Social Services to ensure that clients are adhering to Westhab and DHS mandates., • Supervise random locker and room searches on a regular basis, • Conduct random inspections throughout the facility (interior and exterior) for surveillance of hazardous situations, trespassers, illegal activities, staff performance, etc., • Participate in weekly Interdisciplinary Team meetings, • Monitor reception area and security staff at the front desk and provide crisis intervention when needed to maintain a safe environment, • Complete and maintain assigned paper work, i.e., entry logs, incident reports, CPS reports and all other reports., • Create weekly schedules and monitor attendance and timesheets submission to ensure accuracy, • Assist the Facility Manager by preparing/executing fire drills and other emergencies., • Participate in the interview and selection process of new staff and train new employees on the procedures of the center, • Other job related duties assigned by the Director of Security EXPERIENCE, EDUCATION AND SPECIAL REQUIREMENTS: NYS Security Guard license required. High school diploma required, Associates Degree preferred and at least three years of related security experience. Supervisory experience is required. Must have demonstrated skills in conflict resolution, crisis management, and knowledge of video surveillance and fire alarm systems. Valid NYS driver’s license required. 24-hour on-call for emergencies. Bilingual English/ Spanish required. AGENCY PROFILE & EMPLOYEE EXPECTATIONS Westhab is a prominent community development organization, providing housing and supportive services for more than 10,000 of the most vulnerable members of our community each year. We are staffed by an extraordinary group of hard working professionals that are fully committed to our mission - Building Communities. Changing Lives. Working at Westhab is not easy. Our expectations for all staff are high. We believe that the people and the communities that we have the privilege to serve deserve our very best every day. We are a results-driven organization that focuses on empowerment and impact. If you want to apply for this opportunity, it should only be because you feel ready for the challenges and expectations that come with joining this kind of team. (EOE) OCCUPATIONAL SAFETY AND HEALTH ADMINISTRATION (OSHA): The Occupational Safety and Health Administration (OSHA) ensures safe and healthful working conditions to workers by setting and enforcing standards and by providing training, outreach, education and assistance. Westhab complies with all applicable OSHA standards, rules and regulations in addition to keeping our workplaces free of serious recognized hazards. Powered by JazzHR KPR4DJ6awS

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Delivering with Uber is an alternative to a part-time or full-time job and can get you earning cash quickly.Delivering with Uber allows you to earn quick cash while maintaining the flexibility your schedule requires (gig, part-time, full-time, seasonal, hourly, or temporary).With Uber, you can cash

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