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Primary City/State: Phoenix, Arizona Department Name: Work Shift: Day Job Category: Phlebotomy Be a part of a Noble Purpose - Care You Can Trust Results That Matter. We have opportunities in our Mobile Diagnostic Services department. To be considered, candidates must have the following: • 1 - 2 years phlebotomy experience (preferred previous mobile experience), • Valid driver's license required, • Must pass driver background check, • Fingerprint clearance card required, • Flexibility to travel and work in various sites such as Nursing Homes/Behavioral Health sites, • Work independently following Sonora Quest Laboratories policies, procedures and best practices POSITION SUMMARY This position may be located within a Hospital Facility, Patient Service Center (PSC), In Office Phlebotomy (IOP) or Mobile Diagnostic Services (MDS). This position may be responsible to provide coverage at multiple locations. This position is responsible for the collection and receipt of biological specimens into the department, their proper entry into the company's computer system, the preparation of samples for analytical testing and/or the distribution of these specimens to the proper analytical area. This includes responsibility for pre and post aspects of analytical testing. This position will also perform specified analytical testing as assigned. Follows the guidelines of the Code of Conduct. Performs all functions according to established policies, procedures, regulatory and accreditation requirements, as well as applicable professional standards. MINIMUM QUALIFICATIONS • Minimum age requirement of 18., • High School diploma or equivalent may be required dependent on state regulatory requirements., • Basic knowledge of department resource materials., • Completion of a phlebotomy program or phlebotomy experience., • Position may require DHS Fingerprinting Certification or the ability to obtain fingerprint certification., • Dependent on department/location, candidate must possess a valid state driver's license in the state of employment and be eligible for coverage under the company auto insurance policy., • Float positions require travel and flexible hours required to work multiple locations and required to cover at mobile phlebotomy facilities/in-office phlebotomy locations with minimal notice. Must be flexible and available based on staffing requirements, weekends, holidays and overtime. May be required to work occasional on-call duties weekends, evenings and early AM., • Progression through career ladder II-IV is subject to completion of career ladder requirements. PREFERRED QUALIFICATIONS • Bilingual (Spanish/English)., • Knowledge of medical terminology., • Additional related education and/or experience. DATE APPROVED 05/26/2024 EEO Statement: EEO/Disabled/Veterans Our organization supports a drug-free work environment. Privacy Policy: Privacy Policy

Primary City/State: Phoenix, Arizona Department Name: Work Shift: Day Job Category: Phlebotomy Come do great work on behalf of better health! We have a variety of opportunities that work in doctor's offices, outpatient settings, float, and/or even flexible scheduling throughout the valley. These roles are crucial to help our patients receive excellent diagnostic care and we want dedicated people who are here to help our patients. You belong here! • Looking for people who want to work for a purpose, to help patients, to ensure quality diagnostic care, and to be dedicated to ensure our patients are getting the critical health results they need in time to make important health decisions., • We don't just want a phlebotomist. We want someone who understands that behind every lab there is a human being with loved ones who count on them, who also want to make a difference., • Our positions are located all over the valley, Anthem, Maricopa and Casa Grande and include both outpatient Patient Service Centers and Doctors Office environments., • We offer training, comprehensive benefits, generous paid time off, a career ladder and a variety of work opportunities., • We are invested in your Success because we are all invested in our patient's health. POSITION SUMMARY This position may be located within a Hospital Facility, Patient Service Center (PSC), In Office Phlebotomy (IOP) or Mobile Diagnostic Services (MDS). This position may be responsible to provide coverage at multiple locations. This position is responsible for the collection and receipt of biological specimens into the department, their proper entry into the company's computer system, the preparation of samples for analytical testing and/or the distribution of these specimens to the proper analytical area. This includes responsibility for pre and post aspects of analytical testing. This position will also perform specified analytical testing as assigned. Follows the guidelines of the Code of Conduct. Performs all functions according to established policies, procedures, regulatory and accreditation requirements, as well as applicable professional standards. MINIMUM QUALIFICATIONS • Minimum age requirement of 18., • High School diploma or equivalent may be required dependent on state regulatory requirements., • Basic knowledge of department resource materials., • Completion of a phlebotomy program or phlebotomy experience., • Position may require DHS Fingerprinting Certification or the ability to obtain fingerprint certification., • Dependent on department/location, candidate must possess a valid state driver's license in the state of employment and be eligible for coverage under the company auto insurance policy., • Float positions require travel and flexible hours required to work multiple locations and required to cover at mobile phlebotomy facilities/in-office phlebotomy locations with minimal notice. Must be flexible and available based on staffing requirements, weekends, holidays and overtime. May be required to work occasional on-call duties weekends, evenings and early AM., • Progression through career ladder II-IV is subject to completion of career ladder requirements. PREFERRED QUALIFICATIONS • Bilingual (Spanish/English)., • Knowledge of medical terminology., • Additional related education and/or experience. EEO Statement: EEO/Disabled/Veterans Our organization supports a drug-free work environment. Privacy Policy: Privacy Policy

Primary City/State: Phoenix, Arizona Department Name: Work Shift: Day Job Category: Phlebotomy Come do great work on behalf of better health! We are seeking patient focused, dedicated phlebotomists to work in Scottsdale in a variety of outpatient settings. These roles will work with all patient ages and will work to provide excellent diagnostic care. You belong here! POSITION SUMMARY This position may be located within a Hospital Facility, Patient Service Center (PSC), In Office Phlebotomy (IOP) or Mobile Diagnostic Services (MDS). This position may be responsible to provide coverage at multiple locations. This position is responsible for the collection and receipt of biological specimens into the department, their proper entry into the company's computer system, the preparation of samples for analytical testing and/or the distribution of these specimens to the proper analytical area. This includes responsibility for pre and post aspects of analytical testing. This position will also perform specified analytical testing as assigned. Follows the guidelines of the Code of Conduct. Performs all functions according to established policies, procedures, regulatory and accreditation requirements, as well as applicable professional standards. MINIMUM QUALIFICATIONS • Minimum age requirement of 18., • High School diploma or equivalent may be required dependent on state regulatory requirements., • Basic knowledge of department resource materials., • Completion of a phlebotomy program or phlebotomy experience., • Position may require DHS Fingerprinting Certification or the ability to obtain fingerprint certification., • Dependent on department/location, candidate must possess a valid state driver's license in the state of employment and be eligible for coverage under the company auto insurance policy., • Float positions require travel and flexible hours required to work multiple locations and required to cover at mobile phlebotomy facilities/in-office phlebotomy locations with minimal notice. Must be flexible and available based on staffing requirements, weekends, holidays and overtime. May be required to work occasional on-call duties weekends, evenings and early AM., • Progression through career ladder II-IV is subject to completion of career ladder requirements. PREFERRED QUALIFICATIONS • Bilingual (Spanish/English)., • Knowledge of medical terminology., • Additional related education and/or experience. EEO Statement: EEO/Disabled/Veterans Our organization supports a drug-free work environment. Privacy Policy: Privacy Policy

Primary City/State: Phoenix, Arizona Department Name: Procurement-BUMCP Work Shift: Evening Job Category: Phlebotomy Join one of Arizona's leading diagnostic labs at Sonora Quest, where your work directly supports life-saving medical testing and patient care. Whether you're beginning your lab career or bringing experience to the table, this role offers hands-on impact and career growth in a high-demand healthcare setting. Come do great work on behalf of better health! POSITION SUMMARY This position may be located within a Hospital Facility, Patient Service Center (PSC), In Office Phlebotomy (IOP) or Mobile Diagnostic Services (MDS). This position may be responsible to provide coverage at multiple locations. This position is responsible for the collection and receipt of biological specimens into the department, their proper entry into the company's computer system, the preparation of samples for analytical testing and/or the distribution of these specimens to the proper analytical area. This includes responsibility for pre and post aspects of analytical testing. This position will also perform specified analytical testing as assigned. Follows the guidelines of the Code of Conduct. Performs all functions according to established policies, procedures, regulatory and accreditation requirements, as well as applicable professional standards. SHIFT: 1200-2230 4 days a week, rotating weekends and holidays KNOWLEDGE, SKILLS AND ABILITIES • Must exhibit personal maturity and responsibility., • Excellent reading, writing and math abilities., • Communicates effectively in oral and written formats sufficient to demonstrate comprehension., • Ability to perform detailed work; work with frequent interruptions, multi-task, problem solve and memorization., • Ability to take direction and assimilate instructions quickly., • Detail oriented and exceptional organizational skills., • Basic computer skills., • Must exhibit skills in exceptional customer service, good performance review and passing on-site competency evaluation and /or assessment as defined by the department. MINIMUM QUALIFICATIONS • Minimum age requirement of 18., • High School diploma or equivalent may be required dependent on state regulatory requirements., • Basic knowledge of department resource materials., • Completion of a phlebotomy program or phlebotomy experience., • Phlebotomy certification as defined by state regulations., • Position may require DHS Fingerprinting Certification or the ability to obtain fingerprint certification., • Dependent on department/location, candidate must possess a valid state driver's license in the state of employment and be eligible for coverage under the company auto insurance policy., • Float positions require travel and flexible hours required to work multiple locations and required to cover at mobile phlebotomy facilities/in-office phlebotomy locations with minimal notice. Must be flexible and available based on staffing requirements, weekends, holidays and overtime. May be required to work occasional on-call duties weekends, evenings and early AM., • Progression through career ladder II-IV is subject to completion of career ladder requirements. PREFERRED QUALIFICATIONS • Bilingual (Spanish/English)., • Knowledge of medical terminology., • Additional related education and/or experience. EEO Statement: EEO/Disabled/Veterans Our organization supports a drug-free work environment. Privacy Policy: Privacy Policy

Primary City/State: Mesa, Arizona Department Name: Procurement-BBMC Work Shift: Evening Job Category: Phlebotomy Evening Shift: 10am - 830pm (40 hours per week). Alternating weekends and holidays. Find your Voice, Passion, & Purpose We are proud to offer new base pay rates!! New Grads: $19 per hour. Experienced (3yrs - 11+ yrs): $21.07 - $23.36, depending on experience. POSITION SUMMARY This position may be located within a Hospital Facility, Patient Service Center (PSC), In Office Phlebotomy (IOP) or Mobile Diagnostic Services (MDS). This position may be responsible to provide coverage at multiple locations. This position is responsible for the collection and receipt of biological specimens into the department, their proper entry into the company's computer system, the preparation of samples for analytical testing and/or the distribution of these specimens to the proper analytical area. This includes responsibility for pre and post aspects of analytical testing. This position will also perform specified analytical testing as assigned. Follows the guidelines of the Code of Conduct. Performs all functions according to established policies, procedures, regulatory and accreditation requirements, as well as applicable professional standards. CORE FUNCTIONS 1. To include the following: 1) specimen collection 2) general laboratory specimen processing or 3) referral laboratory processing. In doing so, ensuring correct patient and specimen identification and specimen integrity by using appropriate techniques for all age criteria as required. In IOP locations, will manage client relationship within Compliance regulations to ensure that their needs are met and Sonora Quests' business objectives are satisfied., 2. Enters and verifies patient demographics, location, physician data, tests requested, time and date of collection, appropriate clinical information, and all other pertinent data found on requisitions and computer-generated orders as required for processing and billing. Verifies accuracy of entered information. Verifies appropriateness of specimens received. Aliquots and labels specimens according to established departmental procedures and practices, delivers specimens to the technical area in a timely manner and / or performs initial processing and preparation of samples for transport. May assist in monitoring workflow and training of new employees., 3. Focuses on quality by assuring that all work performed is accurate and complete. Completes documents legibly and accurately per site protocol. Follows established methods and practices. Maintains familiarity with departmental procedures. Uses appropriate documentation to record communications. Initiates computer generated reports as required for patient reporting and quality assurance monitoring. Meets departmental standards for productivity and quality as currently defined. Actively participates and provides input to dept/system via committees or Six Sigma teams. Maintains acceptable specimen rejection rates and meets the departmental standards for productivity and quality as currently defined., 4. Participates in departmental financial responsibilities through the appropriate use of supplies and materials. Avoids excessive waste. Participates in department initiatives to reduce costs and improve service. Basic knowledge of billing. Commitment to error free work environment., 5. Communicates courteously and professionally with internal and external customers. Interacts with co-workers with an emphasis on teamwork and a focus on customer service. All employees must be able to work all areas/departments/shifts as assigned. Resolves basic service issues. Attends meetings and remains current with internal/external communications, i.e. e-mail, newsletters, etc., 6. Acknowledges and understands the importance of 'Patient Rights' and privacy (HIPAA). MINIMUM QUALIFICATIONS • Minimum age requirement of 18., • High School diploma or equivalent may be required dependent on state regulatory requirements., • Basic knowledge of department resource materials., • Completion of a phlebotomy program or phlebotomy experience., • Phlebotomy certification as defined by state regulations., • Position may require DHS Fingerprinting Certification or the ability to obtain fingerprint certification., • Dependent on department/location, candidate must possess a valid state driver's license in the state of employment and be eligible for coverage under the company auto insurance policy., • Float positions require travel and flexible hours required to work multiple locations and required to cover at mobile phlebotomy facilities/in-office phlebotomy locations with minimal notice. Must be flexible and available based on staffing requirements, weekends, holidays and overtime. May be required to work occasional on-call duties weekends, evenings and early AM., • Progression through career ladder II-IV is subject to completion of career ladder requirements. PREFERRED QUALIFICATIONS • Bilingual (Spanish/English)., • Knowledge of medical terminology., • Additional related education and/or experience. EEO Statement: EEO/Disabled/Veterans Our organization supports a drug-free work environment. Privacy Policy: Privacy Policy

Primary City/State: Sun City, Arizona Department Name: Procurement-Boswell Work Shift: Night Job Category: Phlebotomy Find your Voice, Passion, & Purpose We are proud to offer new base pay rates!! New Grads: $19 per hour. Experienced (3yrs - 11+ yrs): $21.07 - $23.36, depending on experience. POSITION SUMMARY This position may be located within a Hospital Facility, Patient Service Center (PSC), In Office Phlebotomy (IOP) or Mobile Diagnostic Services (MDS). This position may be responsible to provide coverage at multiple locations. This position is responsible for the collection and receipt of biological specimens into the department, their proper entry into the company's computer system, the preparation of samples for analytical testing and/or the distribution of these specimens to the proper analytical area. This includes responsibility for pre and post aspects of analytical testing. This position will also perform specified analytical testing as assigned. Follows the guidelines of the Code of Conduct. Performs all functions according to established policies, procedures, regulatory and accreditation requirements, as well as applicable professional standards. CORE FUNCTIONS 1. To include the following: 1) specimen collection 2) general laboratory specimen processing or 3) referral laboratory processing. In doing so, ensuring correct patient and specimen identification and specimen integrity by using appropriate techniques for all age criteria as required. In IOP locations, will manage client relationship within Compliance regulations to ensure that their needs are met and Sonora Quests' business objectives are satisfied., 2. Enters and verifies patient demographics, location, physician data, tests requested, time and date of collection, appropriate clinical information, and all other pertinent data found on requisitions and computer-generated orders as required for processing and billing. Verifies accuracy of entered information. Verifies appropriateness of specimens received. Aliquots and labels specimens according to established departmental procedures and practices, delivers specimens to the technical area in a timely manner and / or performs initial processing and preparation of samples for transport. May assist in monitoring workflow and training of new employees., 3. Focuses on quality by assuring that all work performed is accurate and complete. Completes documents legibly and accurately per site protocol. Follows established methods and practices. Maintains familiarity with departmental procedures. Uses appropriate documentation to record communications. Initiates computer generated reports as required for patient reporting and quality assurance monitoring. Meets departmental standards for productivity and quality as currently defined. Actively participates and provides input to dept/system via committees or Six Sigma teams. Maintains acceptable specimen rejection rates and meets the departmental standards for productivity and quality as currently defined., 4. Participates in departmental financial responsibilities through the appropriate use of supplies and materials. Avoids excessive waste. Participates in department initiatives to reduce costs and improve service. Basic knowledge of billing. Commitment to error free work environment., 5. Communicates courteously and professionally with internal and external customers. Interacts with co-workers with an emphasis on teamwork and a focus on customer service. All employees must be able to work all areas/departments/shifts as assigned. Resolves basic service issues. Attends meetings and remains current with internal/external communications, i.e. e-mail, newsletters, etc., 6. Acknowledges and understands the importance of 'Patient Rights' and privacy (HIPAA). MINIMUM QUALIFICATIONS • Minimum age requirement of 18., • High School diploma or equivalent may be required dependent on state regulatory requirements., • Basic knowledge of department resource materials., • Completion of a phlebotomy program or phlebotomy experience., • Position may require DHS Fingerprinting Certification or the ability to obtain fingerprint certification., • Dependent on department/location, candidate must possess a valid state driver's license in the state of employment and be eligible for coverage under the company auto insurance policy., • Float positions require travel and flexible hours required to work multiple locations and required to cover at mobile phlebotomy facilities/in-office phlebotomy locations with minimal notice. Must be flexible and available based on staffing requirements, weekends, holidays and overtime. May be required to work occasional on-call duties weekends, evenings and early AM., • Progression through career ladder II-IV is subject to completion of career ladder requirements. PREFERRED QUALIFICATIONS • Bilingual (Spanish/English)., • Knowledge of medical terminology., • Additional related education and/or experience. EEO Statement: EEO/Disabled/Veterans Our organization supports a drug-free work environment. Privacy Policy: Privacy Policy

Cognizant is a Large IT Consulting Firm that leverages modern technologies to improve a variety of business operations. As our team continues to grow, we are currently looking to hire additional Subject Matter Experts. This role is On Site, and all candidates must reside in the United States. Job Summary: * As part of the Enterprise Support Center of Excellence (CoE), you’ll drive performance consistency, knowledge alignment, and process improvements across the entire Enterprise Support (ES) group supporting autonomous vehicles. * Serve as the bridge between front-line agents and operational leadership, ensuring every interaction reflects established definitions of resolution quality and efficiency. Key Responsibilities • Be a Subject Matter Expert • Serve as a process and policy expert for ES, including handling escalations and special circumstances, while also handling one-off cases without clear procedures in place, then build new procedures as necessary., • Review, evaluate, improve, and maintain currency of knowledge bases, SOPs, and playbooks in collaboration with Operations teams and partner oversight., • Dive deep! Analyzing data is going to be a major focus in identifying and tracking improvement opportunities. The more comfortable you are in finding the story behind the numbers, the easier your work will be. • Quality Monitoring & Feedback • Conduct regular audits of interactions (calls, chats, bugs) and evaluate global performance against both set and proposed quality standards., • Assist with onboarding and continuous learning for Enterprise Support agents by providing scenario-based training, job aids, and facilitating workshops., • Conduct needs analysis based on support metrics and recommend focus areas for upskilling or retraining., • Build relationships with on-site stakeholders. Surface qualitative pain points, create fixes, and then track the results. • Maintaining Documentation • Research standard operating procedures to identify gaps or outdated information to provide feedback to the client., • Assist in providing updates to the internal knowledge base to ensure the articles are kept up to date., • Document and communicate procedural issues as they arise and provide real-time information to the operations teams. • Data Interpretation & Reporting • Analyze quantitative performance data (CSAT, AHT, QA scores) and provide insights for performance improvement., • Work cross-functionally with Operations, QA, and partner teams to initiate and contribute to process pilots, project proposals, and policy updates., • Got a special idea? Own it. Secure stakeholder approval and your project becomes your work with your name on it. Build your reputation. • Who are we looking for? • This isn’t a job for button pushers. Our SMEs are intended to be a driving force for the CoE, lifting performance for hundreds of agents. To achieve that, you’ll need to think outside the box, ask questions, discover significance in data that everyone else has missed, figure out how to leverage your insights, propose a course of action to achieve that across an international team, deliver real business impact, then ensure those improvements are stable., • It’s a bilingual world! English and Spanish fluency will definitely elevate your hiring profile., • We’re going 24/7 and that flexibility is essential as the CoE eyes expansion in the near future! • What past experience stands out? • We are looking for professionals with three to five years in autonomous operations, IT help desk, or emergency dispatch roles. Familiarity with the autonomous vehicle world, the ability to engage in structured, technical thinking, and the instinct to take decisive action are at the top of our wish list., • If your professional history stacks well with the above but isn’t an exact match, reach out anyway. We absolutely want to hear from you. • What will serve me well as a SME in the day-to-day? • You won’t be surprised to hear being detail-oriented is a must. We’re improving a precision machine and the details matter; excellent communication skill required., • Are you able to provide constructive feedback and gain buy-in from those outside your immediate organization? We’re a new shop and while we’re building something incredible, not everyone knows us yet. Be a part of that and bring professionals you haven’t met yet along for the ride. • What tools will I be using? • CRM experience, especially Salesforce, is a huge help., • Our partner uses custom tooling, so lived experience learning proprietary systems counts here, too., • You may not be surprised to hear that familiarity with GSuite apps will go a long way. Advanced users stand out here! Required Skills and Experience * Experience: 3–5 years in customer support or quality analyst roles, preferably in logistics, ride-sharing, or high-volume support environments. Should have experience in call center management. * Expertise: Strong grasp of QA frameworks, escalation processes, customer service best practices, and basic Scripting. * Skills: Detail-oriented, excellent written/verbal communication, ability to coach and influence without authority. * Tools: Zendesk, Salesforce, QA platforms (e.g., Playvox, MaestroQA), Google Sheets/Excel, Notion/Confluence. * Traits: Empathetic, analytical, solutions-focused, team-oriented. Salary and Other Compensation: Applications will be accepted until April 17th, 2026. The hourly rate for this position is $21-$25 per hour, depending on experience and other qualifications of the successful candidate. This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans. Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements: * Medical/Dental/Vision/Life Insurance * Paid holidays plus Paid Time Off * 401(k) plan and contributions * Long-term/Short-term Disability * Paid Parental Leave * Employee Stock Purchase Plan Disclaimer: The hourly rate, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law. Cognizant will only consider applicants for this position who are legally authorized to work in the United States without requiring company sponsorship now or at any time in the future. The Cognizant community: We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive. Cognizant is a global community with more than 300,000 associates around the world. We don’t just dream of a better way – we make it happen. We take care of our people, clients, company, communities and climate by doing what’s right. We foster an innovative environment where you can build the career path that’s right for you. About us: Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2024) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at ___ CogWW901

Cognizant is a Large IT Consulting Firm that leverages modern technologies to improve a variety of business operations. As our team continues to grow, we are currently looking to hire additional Subject Matter Experts. This role is On Site, and all candidates must reside in the United States. Job Summary: * As part of the Enterprise Support Center of Excellence (CoE), you’ll drive performance consistency, knowledge alignment, and process improvements across the entire Enterprise Support (ES) group supporting autonomous vehicles. * Serve as the bridge between front-line agents and operational leadership, ensuring every interaction reflects established definitions of resolution quality and efficiency. Key Responsibilities • Be a Subject Matter Expert • Serve as a process and policy expert for ES, including handling escalations and special circumstances, while also handling one-off cases without clear procedures in place, then build new procedures as necessary., • Review, evaluate, improve, and maintain currency of knowledge bases, SOPs, and playbooks in collaboration with Operations teams and partner oversight., • Dive deep! Analyzing data is going to be a major focus in identifying and tracking improvement opportunities. The more comfortable you are in finding the story behind the numbers, the easier your work will be. • Quality Monitoring & Feedback • Conduct regular audits of interactions (calls, chats, bugs) and evaluate global performance against both set and proposed quality standards., • Assist with onboarding and continuous learning for Enterprise Support agents by providing scenario-based training, job aids, and facilitating workshops., • Conduct needs analysis based on support metrics and recommend focus areas for upskilling or retraining., • Build relationships with on-site stakeholders. Surface qualitative pain points, create fixes, and then track the results. • Maintaining Documentation • Research standard operating procedures to identify gaps or outdated information to provide feedback to the client., • Assist in providing updates to the internal knowledge base to ensure the articles are kept up to date., • Document and communicate procedural issues as they arise and provide real-time information to the operations teams. • Data Interpretation & Reporting • Analyze quantitative performance data (CSAT, AHT, QA scores) and provide insights for performance improvement., • Work cross-functionally with Operations, QA, and partner teams to initiate and contribute to process pilots, project proposals, and policy updates., • Got a special idea? Own it. Secure stakeholder approval and your project becomes your work with your name on it. Build your reputation. • Who are we looking for? • This isn’t a job for button pushers. Our SMEs are intended to be a driving force for the CoE, lifting performance for hundreds of agents. To achieve that, you’ll need to think outside the box, ask questions, discover significance in data that everyone else has missed, figure out how to leverage your insights, propose a course of action to achieve that across an international team, deliver real business impact, then ensure those improvements are stable., • It’s a bilingual world! English and Spanish fluency will definitely elevate your hiring profile., • We’re going 24/7 and that flexibility is essential as the CoE eyes expansion in the near future! • What past experience stands out? • We are looking for professionals with three to five years in autonomous operations, IT help desk, or emergency dispatch roles. Familiarity with the autonomous vehicle world, the ability to engage in structured, technical thinking, and the instinct to take decisive action are at the top of our wish list., • If your professional history stacks well with the above but isn’t an exact match, reach out anyway. We absolutely want to hear from you. • What will serve me well as a SME in the day-to-day? • You won’t be surprised to hear being detail-oriented is a must. We’re improving a precision machine and the details matter; excellent communication skill required., • Are you able to provide constructive feedback and gain buy-in from those outside your immediate organization? We’re a new shop and while we’re building something incredible, not everyone knows us yet. Be a part of that and bring professionals you haven’t met yet along for the ride. • What tools will I be using? • CRM experience, especially Salesforce, is a huge help., • Our partner uses custom tooling, so lived experience learning proprietary systems counts here, too., • You may not be surprised to hear that familiarity with GSuite apps will go a long way. Advanced users stand out here! Required Skills and Experience * Experience: 3–5 years in customer support or quality analyst roles, preferably in logistics, ride-sharing, or high-volume support environments. Should have experience in call center management. * Expertise: Strong grasp of QA frameworks, escalation processes, customer service best practices, and basic Scripting. * Skills: Detail-oriented, excellent written/verbal communication, ability to coach and influence without authority. * Tools: Zendesk, Salesforce, QA platforms (e.g., Playvox, MaestroQA), Google Sheets/Excel, Notion/Confluence. * Traits: Empathetic, analytical, solutions-focused, team-oriented. Salary and Other Compensation: Applications will be accepted until April 17th, 2026. The hourly rate for this position is $21-$25 per hour, depending on experience and other qualifications of the successful candidate. This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans. Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements: * Medical/Dental/Vision/Life Insurance * Paid holidays plus Paid Time Off * 401(k) plan and contributions * Long-term/Short-term Disability * Paid Parental Leave * Employee Stock Purchase Plan Disclaimer: The hourly rate, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law. Cognizant will only consider applicants for this position who are legally authorized to work in the United States without requiring company sponsorship now or at any time in the future. The Cognizant community: We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive. Cognizant is a global community with more than 300,000 associates around the world. We don’t just dream of a better way – we make it happen. We take care of our people, clients, company, communities and climate by doing what’s right. We foster an innovative environment where you can build the career path that’s right for you. About us: Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2024) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at ___ CogWW901

Cognizant is looking for a Bilingual Customer Experience Specialist - Rider Support to join our Rider Support Operations team in the heart of Phoenix. As the voice of Cognizant, you will provide world-class assistance to our riders, ensuring every journey is seamless, safe, and professional. Cognizant will only consider applicants for this position who are legally authorized to work in the United States without requiring company sponsorship now or at any time in the future. This role is part of a high-intensity, 24/7/365 environment. You will be responsible for managing real-time rider interactions across phone, chat, and email channels. We are seeking a proactive problem-solver who can maintain composure under pressure and deliver exceptional service in both English and Spanish. Key Responsibilities • Multichannel Support: Deliver high-touch support to riders via phone, live chat, and email, ensuring a premium experience., • Operational Excellence: Maintain high performance against key metrics, including Customer Satisfaction (CSAT) scores, Quality Assurance standards, and Average Handle Time (AHT)., • Incident Management: Effectively navigate and resolve complex rider issues or hardware/software edge cases., • Shift Rotations: Commit to a flexible schedule that includes nights, weekends, and holidays to support our round-the-clock operations., • Bilingual Mastery: Professional-level fluency in both English and Spanish (written and verbal) is required., • Experience: Previous experience in a high-volume customer support or operations role., • Crisis Management: Candidates with experience in Emergency Response Teams (ERT) or as First Responders are highly prioritized., • Tech-Savvy: Ability to quickly learn and navigate proprietary software and autonomous vehicle (AV) platforms., • Prior experience in the Autonomous Vehicle (AV) or transportation technology industry. Applications will be accepted until April 17th, 2026. The hourly rate for this position is $18 - $21 per hour, depending on experience and other qualifications of the successful candidate. This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans. Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements: • Medical/Dental/Vision/Life Insurance, • Paid holidays plus Paid Time Off, • 401(k) plan and contributions, • Long-term/Short-term Disability, • Paid Parental Leave Cognizant will only consider applicants for this position who are legally authorized to work in the United States without requiring company sponsorship now or at any time in the future. The Cognizant community: We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive. • Cognizant is a global community with more than 300,000 associates around the world., • We don’t just dream of a better way – we make it happen., • We take care of our people, clients, company, communities and climate by doing what’s right., • We foster an innovative environment where you can build the career path that’s right for you. About us: Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2024) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at ___ CogWW901 Cog2025

Cognizant is a Large IT Consulting Firm that leverages modern technologies to improve a variety of business operations. As our team continues to grow, we are currently looking to hire additional Subject Matter Experts. This role is On Site, and all candidates must reside in the United States. Job Summary: * As part of the Enterprise Support Center of Excellence (CoE), you’ll drive performance consistency, knowledge alignment, and process improvements across the entire Enterprise Support (ES) group supporting autonomous vehicles. * Serve as the bridge between front-line agents and operational leadership, ensuring every interaction reflects established definitions of resolution quality and efficiency. Key Responsibilities • Be a Subject Matter Expert • Serve as a process and policy expert for ES, including handling escalations and special circumstances, while also handling one-off cases without clear procedures in place, then build new procedures as necessary., • Review, evaluate, improve, and maintain currency of knowledge bases, SOPs, and playbooks in collaboration with Operations teams and partner oversight., • Dive deep! Analyzing data is going to be a major focus in identifying and tracking improvement opportunities. The more comfortable you are in finding the story behind the numbers, the easier your work will be. • Quality Monitoring & Feedback • Conduct regular audits of interactions (calls, chats, bugs) and evaluate global performance against both set and proposed quality standards., • Assist with onboarding and continuous learning for Enterprise Support agents by providing scenario-based training, job aids, and facilitating workshops., • Conduct needs analysis based on support metrics and recommend focus areas for upskilling or retraining., • Build relationships with on-site stakeholders. Surface qualitative pain points, create fixes, and then track the results. • Maintaining Documentation • Research standard operating procedures to identify gaps or outdated information to provide feedback to the client., • Assist in providing updates to the internal knowledge base to ensure the articles are kept up to date., • Document and communicate procedural issues as they arise and provide real-time information to the operations teams. • Data Interpretation & Reporting • Analyze quantitative performance data (CSAT, AHT, QA scores) and provide insights for performance improvement., • Work cross-functionally with Operations, QA, and partner teams to initiate and contribute to process pilots, project proposals, and policy updates., • Got a special idea? Own it. Secure stakeholder approval and your project becomes your work with your name on it. Build your reputation. • Who are we looking for? • This isn’t a job for button pushers. Our SMEs are intended to be a driving force for the CoE, lifting performance for hundreds of agents. To achieve that, you’ll need to think outside the box, ask questions, discover significance in data that everyone else has missed, figure out how to leverage your insights, propose a course of action to achieve that across an international team, deliver real business impact, then ensure those improvements are stable., • It’s a bilingual world! English and Spanish fluency will definitely elevate your hiring profile., • We’re going 24/7 and that flexibility is essential as the CoE eyes expansion in the near future! • What past experience stands out? • We are looking for professionals with three to five years in autonomous operations, IT help desk, or emergency dispatch roles. Familiarity with the autonomous vehicle world, the ability to engage in structured, technical thinking, and the instinct to take decisive action are at the top of our wish list., • If your professional history stacks well with the above but isn’t an exact match, reach out anyway. We absolutely want to hear from you. • What will serve me well as a SME in the day-to-day? • You won’t be surprised to hear being detail-oriented is a must. We’re improving a precision machine and the details matter; excellent communication skill required., • Are you able to provide constructive feedback and gain buy-in from those outside your immediate organization? We’re a new shop and while we’re building something incredible, not everyone knows us yet. Be a part of that and bring professionals you haven’t met yet along for the ride. • What tools will I be using? • CRM experience, especially Salesforce, is a huge help., • Our partner uses custom tooling, so lived experience learning proprietary systems counts here, too., • You may not be surprised to hear that familiarity with GSuite apps will go a long way. Advanced users stand out here! Required Skills and Experience * Experience: 3–5 years in customer support or quality analyst roles, preferably in logistics, ride-sharing, or high-volume support environments. Should have experience in call center management. * Expertise: Strong grasp of QA frameworks, escalation processes, customer service best practices, and basic Scripting. * Skills: Detail-oriented, excellent written/verbal communication, ability to coach and influence without authority. * Tools: Zendesk, Salesforce, QA platforms (e.g., Playvox, MaestroQA), Google Sheets/Excel, Notion/Confluence. * Traits: Empathetic, analytical, solutions-focused, team-oriented. Salary and Other Compensation: Applications will be accepted until April 3rd, 2026. The hourly rate for this position is $21-$25 per hour, depending on experience and other qualifications of the successful candidate. This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans. Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements: * Medical/Dental/Vision/Life Insurance * Paid holidays plus Paid Time Off * 401(k) plan and contributions * Long-term/Short-term Disability * Paid Parental Leave * Employee Stock Purchase Plan Disclaimer: The hourly rate, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law. Cognizant will only consider applicants for this position who are legally authorized to work in the United States without requiring company sponsorship now or at any time in the future. The Cognizant community: We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive. Cognizant is a global community with more than 300,000 associates around the world. We don’t just dream of a better way – we make it happen. We take care of our people, clients, company, communities and climate by doing what’s right. We foster an innovative environment where you can build the career path that’s right for you. About us: Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2024) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at CogWW901

Cognizant is a Large IT Consulting Firm that leverages modern technologies to improve a variety of business operations. As our team continues to grow, we are currently looking to hire additional Subject Matter Experts. This role is On Site, and all candidates must reside in the United States. Job Summary: * As part of the Enterprise Support Center of Excellence (CoE), you’ll drive performance consistency, knowledge alignment, and process improvements across the entire Enterprise Support (ES) group supporting autonomous vehicles. * Serve as the bridge between front-line agents and operational leadership, ensuring every interaction reflects established definitions of resolution quality and efficiency. Key Responsibilities • Be a Subject Matter Expert • Serve as a process and policy expert for ES, including handling escalations and special circumstances, while also handling one-off cases without clear procedures in place, then build new procedures as necessary., • Review, evaluate, improve, and maintain currency of knowledge bases, SOPs, and playbooks in collaboration with Operations teams and partner oversight., • Dive deep! Analyzing data is going to be a major focus in identifying and tracking improvement opportunities. The more comfortable you are in finding the story behind the numbers, the easier your work will be. • Quality Monitoring & Feedback • Conduct regular audits of interactions (calls, chats, bugs) and evaluate global performance against both set and proposed quality standards., • Assist with onboarding and continuous learning for Enterprise Support agents by providing scenario-based training, job aids, and facilitating workshops., • Conduct needs analysis based on support metrics and recommend focus areas for upskilling or retraining., • Build relationships with on-site stakeholders. Surface qualitative pain points, create fixes, and then track the results. • Maintaining Documentation • Research standard operating procedures to identify gaps or outdated information to provide feedback to the client., • Assist in providing updates to the internal knowledge base to ensure the articles are kept up to date., • Document and communicate procedural issues as they arise and provide real-time information to the operations teams. • Data Interpretation & Reporting • Analyze quantitative performance data (CSAT, AHT, QA scores) and provide insights for performance improvement., • Work cross-functionally with Operations, QA, and partner teams to initiate and contribute to process pilots, project proposals, and policy updates., • Got a special idea? Own it. Secure stakeholder approval and your project becomes your work with your name on it. Build your reputation. • Who are we looking for? • This isn’t a job for button pushers. Our SMEs are intended to be a driving force for the CoE, lifting performance for hundreds of agents. To achieve that, you’ll need to think outside the box, ask questions, discover significance in data that everyone else has missed, figure out how to leverage your insights, propose a course of action to achieve that across an international team, deliver real business impact, then ensure those improvements are stable., • It’s a bilingual world! English and Spanish fluency will definitely elevate your hiring profile., • We’re going 24/7 and that flexibility is essential as the CoE eyes expansion in the near future! • What past experience stands out? • We are looking for professionals with three to five years in autonomous operations, IT help desk, or emergency dispatch roles. Familiarity with the autonomous vehicle world, the ability to engage in structured, technical thinking, and the instinct to take decisive action are at the top of our wish list., • If your professional history stacks well with the above but isn’t an exact match, reach out anyway. We absolutely want to hear from you. • What will serve me well as a SME in the day-to-day? • You won’t be surprised to hear being detail-oriented is a must. We’re improving a precision machine and the details matter; excellent communication skill required., • Are you able to provide constructive feedback and gain buy-in from those outside your immediate organization? We’re a new shop and while we’re building something incredible, not everyone knows us yet. Be a part of that and bring professionals you haven’t met yet along for the ride. • What tools will I be using? • CRM experience, especially Salesforce, is a huge help., • Our partner uses custom tooling, so lived experience learning proprietary systems counts here, too., • You may not be surprised to hear that familiarity with GSuite apps will go a long way. Advanced users stand out here! Required Skills and Experience * Experience: 3–5 years in customer support or quality analyst roles, preferably in logistics, ride-sharing, or high-volume support environments. Should have experience in call center management. * Expertise: Strong grasp of QA frameworks, escalation processes, customer service best practices, and basic Scripting. * Skills: Detail-oriented, excellent written/verbal communication, ability to coach and influence without authority. * Tools: Zendesk, Salesforce, QA platforms (e.g., Playvox, MaestroQA), Google Sheets/Excel, Notion/Confluence. * Traits: Empathetic, analytical, solutions-focused, team-oriented. Salary and Other Compensation: Applications will be accepted until April 17th, 2026. The hourly rate for this position is $21-$25 per hour, depending on experience and other qualifications of the successful candidate. This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans. Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements: * Medical/Dental/Vision/Life Insurance * Paid holidays plus Paid Time Off * 401(k) plan and contributions * Long-term/Short-term Disability * Paid Parental Leave * Employee Stock Purchase Plan Disclaimer: The hourly rate, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law. Cognizant will only consider applicants for this position who are legally authorized to work in the United States without requiring company sponsorship now or at any time in the future. The Cognizant community: We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive. Cognizant is a global community with more than 300,000 associates around the world. We don’t just dream of a better way – we make it happen. We take care of our people, clients, company, communities and climate by doing what’s right. We foster an innovative environment where you can build the career path that’s right for you. About us: Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2024) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at ___ CogWW901

Cognizant is a Large IT Consulting Firm that leverages modern technologies to improve a variety of business operations. As our team continues to grow, we are currently looking to hire additional Subject Matter Experts. This role is On Site, and all candidates must reside in the United States. Job Summary: * As part of the Enterprise Support Center of Excellence (CoE), you’ll drive performance consistency, knowledge alignment, and process improvements across the entire Enterprise Support (ES) group supporting autonomous vehicles. * Serve as the bridge between front-line agents and operational leadership, ensuring every interaction reflects established definitions of resolution quality and efficiency. Key Responsibilities • Be a Subject Matter Expert • Serve as a process and policy expert for ES, including handling escalations and special circumstances, while also handling one-off cases without clear procedures in place, then build new procedures as necessary., • Review, evaluate, improve, and maintain currency of knowledge bases, SOPs, and playbooks in collaboration with Operations teams and partner oversight., • Dive deep! Analyzing data is going to be a major focus in identifying and tracking improvement opportunities. The more comfortable you are in finding the story behind the numbers, the easier your work will be. • Quality Monitoring & Feedback • Conduct regular audits of interactions (calls, chats, bugs) and evaluate global performance against both set and proposed quality standards., • Assist with onboarding and continuous learning for Enterprise Support agents by providing scenario-based training, job aids, and facilitating workshops., • Conduct needs analysis based on support metrics and recommend focus areas for upskilling or retraining., • Build relationships with on-site stakeholders. Surface qualitative pain points, create fixes, and then track the results. • Maintaining Documentation • Research standard operating procedures to identify gaps or outdated information to provide feedback to the client., • Assist in providing updates to the internal knowledge base to ensure the articles are kept up to date., • Document and communicate procedural issues as they arise and provide real-time information to the operations teams. • Data Interpretation & Reporting • Analyze quantitative performance data (CSAT, AHT, QA scores) and provide insights for performance improvement., • Work cross-functionally with Operations, QA, and partner teams to initiate and contribute to process pilots, project proposals, and policy updates., • Got a special idea? Own it. Secure stakeholder approval and your project becomes your work with your name on it. Build your reputation. • Who are we looking for? • This isn’t a job for button pushers. Our SMEs are intended to be a driving force for the CoE, lifting performance for hundreds of agents. To achieve that, you’ll need to think outside the box, ask questions, discover significance in data that everyone else has missed, figure out how to leverage your insights, propose a course of action to achieve that across an international team, deliver real business impact, then ensure those improvements are stable., • It’s a bilingual world! English and Spanish fluency will definitely elevate your hiring profile., • We’re going 24/7 and that flexibility is essential as the CoE eyes expansion in the near future! • What past experience stands out? • We are looking for professionals with three to five years in autonomous operations, IT help desk, or emergency dispatch roles. Familiarity with the autonomous vehicle world, the ability to engage in structured, technical thinking, and the instinct to take decisive action are at the top of our wish list., • If your professional history stacks well with the above but isn’t an exact match, reach out anyway. We absolutely want to hear from you. • What will serve me well as a SME in the day-to-day? • You won’t be surprised to hear being detail-oriented is a must. We’re improving a precision machine and the details matter; excellent communication skill required., • Are you able to provide constructive feedback and gain buy-in from those outside your immediate organization? We’re a new shop and while we’re building something incredible, not everyone knows us yet. Be a part of that and bring professionals you haven’t met yet along for the ride. • What tools will I be using? • CRM experience, especially Salesforce, is a huge help., • Our partner uses custom tooling, so lived experience learning proprietary systems counts here, too., • You may not be surprised to hear that familiarity with GSuite apps will go a long way. Advanced users stand out here! Required Skills and Experience * Experience: 3–5 years in customer support or quality analyst roles, preferably in logistics, ride-sharing, or high-volume support environments. Should have experience in call center management. * Expertise: Strong grasp of QA frameworks, escalation processes, customer service best practices, and basic Scripting. * Skills: Detail-oriented, excellent written/verbal communication, ability to coach and influence without authority. * Tools: Zendesk, Salesforce, QA platforms (e.g., Playvox, MaestroQA), Google Sheets/Excel, Notion/Confluence. * Traits: Empathetic, analytical, solutions-focused, team-oriented. Salary and Other Compensation: Applications will be accepted until April 17th, 2026. The hourly rate for this position is $21-$25 per hour, depending on experience and other qualifications of the successful candidate. This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans. Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements: * Medical/Dental/Vision/Life Insurance * Paid holidays plus Paid Time Off * 401(k) plan and contributions * Long-term/Short-term Disability * Paid Parental Leave * Employee Stock Purchase Plan Disclaimer: The hourly rate, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law. Cognizant will only consider applicants for this position who are legally authorized to work in the United States without requiring company sponsorship now or at any time in the future. The Cognizant community: We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive. Cognizant is a global community with more than 300,000 associates around the world. We don’t just dream of a better way – we make it happen. We take care of our people, clients, company, communities and climate by doing what’s right. We foster an innovative environment where you can build the career path that’s right for you. About us: Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2024) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at ___ CogWW901

About VortexWorks VortexWorks provides customer-experience and support solutions for nationally recognized brands across multiple industries. We connect motivated professionals with flexible, remote opportunities where performance, professionalism, and communication truly matter. What You’ll Do • Handle customer-service or sales calls (inbound and outbound)., • Follow detailed scripts and procedures., • Resolve customer issues using empathy, accuracy, and strong communication., • Meet performance goals for quality, response time, and satisfaction. What You’ll Need • Clear English communication (bilingual preferred, additional pay), • 2-monitor setup, minimum 1080p resolution each, • Hard-wired Ethernet connection, • Windows 11 or higher, 8GB+ RAM, and a USB headset with noise cancellation, • Quiet, distraction-free workspace, • Strong work ethic and ability to complete training modules independently Preferred Background • 2+ years of customer-service, call-center, or sales experience, • Previous remote or performance-based work experience, • Tech-savvy, reliable, and eager to learn Please note this is a 1099 contractor position.

Job Title: Bilingual Customer Service Representative Location: Phoenix, AZ 85027 Duration: 6 Months (TEMP TO PERM) Job Hours: Monday – Friday 9:30 am-6:00 pm CST Job Schedule-Some Saturday hours may be required. Client, a Client Company, is seeking a Service Representative to join our fast-paced, high-energy, growing company. We are proud of our tradition of success in the insurance industry of over 90 years. Come join our team of hard-working, talented professionals! JOB SUMMARY The Service Center Representative is responsible for addressing escalated customer service concerns, inquiries and activities. The Producer Service Center Representative is responsible for handling specific call types and completing the requests in accordance with departmental guidelines and procedures. As a Producer Service Center Representative, he/she is responsible for creating a positive customer experience through professionalism, amicability, and knowledge of Combined’s products and systems. RESPONSIBILITIES • Demonstrate consistent good quality and performance results., • Provide consistent service that is customer focused and professional., • Supporting Field Sales agents with insurance product information, • Assist with basic technical troubleshooting, • Be able confident and capable to handle all new business, underwriting, claim and compensation situations., • Learn soft skills while communicating with customers, • Focus on customers' needs and develops a customer centric approach in servicing customer’s needs., • Consistently meets or exceeds expectations for departmental standards related to quality, average handle time, auxiliary time, after call work, customer satisfaction and other KPI’s., • Exhibits and practices the Organization’s Common Purposes and Shared Traits. Understands organizational objectives, supports process improvements, and provides feedback to leadership., • Learn all policy product lines, all procedures for the core and worksite calls., • Provides support for business partners as needed., • Represents the Combined tenants: Personal Connection, Empathy, Problem-Solving, and Ownership. SKILLS • Ability to effectively communicate and build strong partnerships with newer employees., • Basic computer skills and knowledge of database software., • Effective problem solving/process improvement skills used to identify and resolve day-to-day operation and employee relation situations that may arise., • Demonstrated attention to detail, organizational skills, and time management skills., • Ability to work a flexible schedule to meet the needs of the business and performance requirements., • Friendly and professional demeanor., • Excellent communication and interpersonal skills., • Ability to remain calm in stressful situations., • Supplemental insurance knowledge and licensing is a plus., • Bilingual language proficiency, • Bilingual skills (verbal, written, read) COMPETENCIES • Problem solving – take an organized and logical approach to thinking through problems and complex issues, • Initiative – Willing to do more than is required or expected, • Adaptability – ability to redirect personal efforts to respond to a changing environment, • Results Oriented – effectively executes son plans, drives for results and takes accountability for outcomes Qualifications - External EDUCATION AND EXPERIENCE • High school diploma or general education degree (GED); Associate degree preferred., • 2+ years’ experience in a contact center environment preferred.

Finding a job that fits your lifestyle isn’t always easy. That’s where Kelly® comes in. We’re seeking a Case Manager to work at a leading client within the biopharmaceutical industry, supporting patients and healthcare providers nationwide. This remote opportunity is based in Phoenix, AZ. Salary/Pay Rate/Compensation: $23.50/hr, Shift: Able to work shift between 8am-8pm EST Location: Remote-must live in Phoenix, AZ, Pittsburgh, PA, or Orlando, FL Benefits: Med/Den/Vis, PTO, Paid Holidays Why you should apply to be a Customer Experience Advocate (Case Manager): • Competitive pay and comprehensive benefits, • 100% remote, offering flexibility and work-life balance, • Make a real impact in biopharma by helping patients access critical therapies, • Acting as the primary point of contact and case manager for client, provider, and customer inquiries and escalations, • Supporting patients and providers with program enrollment, benefits verification, and referral to specialty pharmacies, • Conducting initial patient onboarding calls and ongoing support outreach, • Maintaining regular communication to update all parties on case status and next steps, • Processing PAP (patient assistance program) requests and re-approvals promptly, • Referring patients to external programs as appropriate, • Identifying and documenting adverse events and product complaints timely, • Independently managing an assigned territory and making timely decisions for case resolution, • Demonstrating ability to prioritize and balance the needs of patients and HCP offices utilizing program business, • Providing concierge-level service, resolving issues efficiently, and escalating when necessary, • Collaborating with field teams, manufacturer reps, providers, and internal/external teams to resolve complex cases, • Maintaining accurate, compliant documentation and communication to support program goals, • Upholding patient privacy laws and fostering collaborative team relationships, • Have a high school diploma or equivalent (undergraduate degree preferred), • Bring 4+ years of professional experience, including at least 2 years in customer service, call center, or insurance roles—ideally within healthcare or pharmacy, • Are able to work an assigned 8-hour shift between operating hours of 8am-8pm EST, • Possess strong communication and interpersonal skills, • Have proven ability to manage a case load, prioritize tasks, and build relationships, • Can efficiently navigate multiple screens and systems, and use Microsoft programs, • Thrive in a regulated, remote, high-volume environment Once you apply, you’ll proceed to next steps if your skills and experience look like a good fit. Even if this position doesn’t work out, you’re still in our network—and all Kelly recruiters will have access to your profile. Discover your next career move—apply to be a Customer Experience Advocate (Case Manager) today!

Great American Media is home to the family-friendly and faith driven portfolio of brands Great American Family, Great American Faith & Living, and Great American Pure Flix. We are committed to providing an uncompromised, uplifting environment that celebrates Faith, Family, and Country for the entire family. We are dedicated to our audience, and we believe that strong brands and high-quality programming create an unparalleled fan experience across the Great American Media portfolio. We are seeking a growth-centric, excellence-focused Member Services Representative to join our team. Candidates must be able to work onsite in Phoenix, AZ 85016 during the hours of 6am - 6pm Monday - Friday. Job Purpose The Member Services Representative responds to customer inquiries by phone, email and chat for the majority of the day. They troubleshoot, communicate solutions, resolve issues, and save accounts from canceling when the opportunity arises. In this role, the representative handles various inquiries as well as escalations. This role also manages disputes and projects as assigned. Overall, the representative possesses an in-depth understanding of the various devices they encounter and is able to access the billing platform to assist with various member concerns. It is imperative that the Member Services Representative can demonstrate leadership, empathy, and excellent customer service skills. Duties and Responsibilities • Manage large amounts of inbound calls, chats, and emails from Great American Pure Flix members in a timely manner, including highly escalated situations., • Self-manage and complete duties as assigned; stays informed of the various product offerings and potential device issues., • Address members’ billing concerns and troubleshoot device issues., • Follow communication “scripts” when handling various topics., • Identify members’ needs, clarify information, research every issue and provide accurate, satisfactory answers and solutions to their queries and concerns., • Build rapport with members quickly, always going the extra mile to ease concerns and meet needs., • Guide callers through troubleshooting, navigating the company site or using the products or services., • Review customer or client accounts, providing updates and information about billing and other account items., • De-escalate situations involving dissatisfied customers, offering patient assistance and support. When additional assistance is needed, escalate calls to Leads or Supervisors., • Collaborate with other Member Services professionals to improve customer service., • Meet personal and team qualitative and quantitative targets., • Complete quality and audit-oriented projects as needed., • Other projects and responsibilities as assigned. Qualifications • High school diploma, GED, or equivalent required., • Proficient in basic computer skills., • Experience with Microsoft Office suite., • Must have Customer Service experience. Call center, face to face or chat required., • In depth knowledge and understanding of various devices utilized by Great American Pure Flix members, or the ability to master each quickly., • Highly detail oriented., • Quick learner and one who seeks to grow with the company., • Customer focus and adaptability to different personality types., • Must have the ability to sell (save accounts), build rapport., • Able to multitask under pressure and maintain customer focus., • Excellent written and verbal communication skills, including active listening., • Bilingual (English/Spanish) is a plus. Working Conditions This position is fully onsite in an office environment and minimal travel may be required. Physical Requirements To meet the essential requirements of this position, you must be able to: • Sit for long periods of time; more than 30 minutes, • Stand for long periods of time; more than 30 minutes, • Type and complete other meticulous tasks, • Bend and reach, • Lift up to 15 pounds at a time Direct Reports None. Compensation, Benefits and Application Process Competitive base salary commensurate with experience. We offer a comprehensive benefits package including: • 401(k) retirement plan with employer match, • Employer paid medical, dental and vision insurance, • Employer paid STD and LTD, • Employer paid life insurance and AD&D plus voluntary supplemental options, • Pet Insurance, • Comprehensive paid time off – vacation, sick leave and holidays

Job Description LOCATION: The Salvation Army - Ray and Joan Kroc Corps Community Center - Phoenix, Arizona STATUS: Non-Exempt/ On - Call Mission Statement: The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination. Position Summary: The Boxing Coach will provide support to volunteers assisting the boxing program. Boxing Coaches will assist head coaches with practice plans for sparring and skill demonstration sessions. They will also ensure safe use of the facility by enforcing regulations. Qualifications: • HS Diploma or GED required., • One year of experience in a gymnasium and athletic field setting, also a boxing setting, as a coach, participant, overseer, lead. Computer experience in using Microsoft Word and Excel preferred., • Excellent verbal and written communication skills., • Must have ability to work and relate well with people., • Must have or be able to obtain CPR/First Aide certification within first 30 days of employment., • Must have or be able to obtain USA Boxing Certification within 90 days of employment., • Have a Philosophy of education and child development, which is consistent with that of the center and The Salvation Army., • Bilingual Spanish/English preferred., • Must be available to work evenings, weekends and holidays., • Ability to work with children, parents, and staff in a capacity of leadership and education including, but not limited to:, • Ability to relate joyfully and sensitively to children & program participants of all ages., • Sensitivity to individual needs, especially children., • Ability to use appropriate positive discipline consistently., • Ability to handle crisis situations, calmly., • Ability to request supervisory assistance when needed., • Effectively provide support to other coaches., • Review and ensure all boxing participants have paid their fees prior to their acceptance in the boxing program., • Prepare a practice plan and submit to Fitness Manager., • Assist in supervision of gymnasium, field and special events and game room areas., • Interface with peer, supervisors and people of various socio-economic backgrounds., • Ensure the safe use of the facility by enforcement of facility regulations., • Ensure all boxers and parents are properly signed in and out., • Maintain total responsibility of all assigned boxers during the 4-hour shift., • Communicate with all parents notifying them of events in the boxing gym., • Ensure scheduled gang prevention program is consistent and properly administered., • Report all gymnasium and recreation field defects and repair problems., • Enforce all rules that pertain to the gymnasium and recreation field and facility on a constant basis., • Ability to work with volunteers on a professional level., • Ability to assist in any emergencies or accidents., • Handle disputes with participants, parents and students in a professional manner, • Maintain a safe working environment; Report all harmful problems with facilities to the proper supervisor., • Follow and ensure adherence to The Salvation Army Policies and Procedures., • Maintain the Code of Ethics policy, which has been established for the Kroc Center., • Recognize the spiritual need of individuals, which may rewire referral to the officer/pastor who is an ordained minister of religion. Qualified individuals must be able to perform the essential duties of the position with or without accommodation. A qualified person with a disability may request a modification or adjustment to the job or work environment in order to meet the physical requirements of the position. The Salvation Army will attempt to satisfy requests as long as the accommodation needed is reasonable and no undue hardship would result. While performing the duties of this job, the employee is regularly required to walk, stand, climb or balance, stoop, kneel, crouch, crawl and reach with hands and arms on a continuous basis. The employee must regularly lift and/or move up to 20 pounds, frequently lift and/or move up to 50 pounds, and occasionally lift and/or move up to 75 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception and ability to adjust focus. Must have the ability to operate telephone, a desktop or laptop computer, as well as the ability to access and produce information from a computer, and to understand written information.

Job DescriptionDescription: The GREAT STATE TEAM is seeking Remote Collection Specialists (Account Resolution Representatives) to join our fast-growing teams! As an Account Resolution Representative you are responsible for making outbound and taking inbound calls to collect payment for medical and non-medical accounts. Veterans and Military Spouses Encouraged to Apply Duties include but are not limited to: • Handle inbound and outbound telephone calls in a timely and professional manner to successfully perform collections activity, • Utilize negotiating and customer service skills to achieve positive results, • 1+ years’ experience working in a Collections, Call Center or Customer Service function where contact with the public was a part of daily duties, • Ability to enter and update data on company and/or client systems in an accurate, timely manner, • Ability to work successfully in a fast-paced, deadline-oriented environment, • Strong organization skills. The ability to work on multiple tasks simultaneously, • Focus upon customer service and deliverables, • Demonstrates flexibility in scheduling and assignments, to include regular evening and Saturday work as the business requires, • Broadband internet connection (No DSL, or Dial Up), • Hard wired connection required (no Wi-Fi, Wi-Fi hotspots) Cameras are required to remain on from the start of training through the end of each scheduled shift, excluding designated breaks and lunch periods. After training is completed, camera use will be required as directed by your supervisor or based on team expectations. Wage: • $16.00/hr plus monthly commission opportunities, • Bilingual: $18.00/hr plus monthly commission opportunities, • Competitive benefits include Health, Dental, Vision, Life and Disability Insurance, 401K w/employer match, and HSA/Flexible spending accounts, • Paid time off starting at 90 days and annual profit sharing, • 7 Paid Holidays – Thanksgiving, Christmas Day, Christmas Eve, New Year’s Day, Memorial Day, Fourth of July, and Labor Day, • Family Friendly Events, • Wellness Programs/Gym Reimbursement, • All necessary equipment and technical support provided, • Benefits eligibility is dependent upon FTE Status and Position *All offers of employment are contingent upon successful completion of all post offer processing. Your next great career move could be a click away. Apply now! State Collection Service is an Equal Opportunity Employer. All qualified applicants will be considered for employment regardless of age, race, color, creed, religion, sex, sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law. Applicants requiring reasonable accommodation in the application or interview process should notify State Collection Service at 800.477.7474 By following the link to apply, you are acknowledging that we have permission to contact you via phone, text or email to communicate with you regarding this position Remote workers must be based in the United States and must reside in one of the following states: AZ, NV, ID, MT, OH, TX, OK, KS, LA, AR, MO, IL, IA, MN, WI, MI, IN, KY, TN, PA, MS, AL, GA, FL, NC, SC, MD, NMRequirements:

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 115,000 colleagues serve people in more than 160 countries. Working at Abbott At Abbott, you can do work that matters, grow, and learn, care for yourself and your family, be your true self, and live a full life. You’ll also have access to: • Career development with an international company where you can grow the career you dream of., • Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year., • An excellent retirement savings plan with a high employer contribution, • Tuition reimbursement, the Freedom 2 Save student debt program, and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree., • A company recognized as a great place to work in dozens of countries worldwide and named one of the most admired companies in the world by Fortune., • A company that is recognized as one of the best big companies to work for as well as the best place to work for diversity, working mothers, female executives, and scientists. THIS IS AN ONSITE DAILY REQUIRED POSITION. The Opportunity This position works out of our Scottsdale location in the CRM Division. As a global leader in Cardiac Rhythm Technologies, we focus on innovative technologies that can improve the way doctors treat people with heart arrhythmias or irregular heartbeats. What You'll Work On Main Purpose of this Role Implement and maintain AV policies and EHS procedures to ensure compliance with all Abbott, local, state and federal health and safety standards. · Research, determine applicability and implement plan for compliance with health and safety regulations · Provide EHS employee training · Conduct EHS inspections, assist with implementation of corrective actions and track observations to closure Serve as center of expertise in Lockout/Tagout, Hot Work, Emergency Preparedness, Hazard Communication, Fire Prevention, Industrial Hygiene, Contractor Safety, Hazard Communication, Personal Protective Equipment, Electrical Safety, Biological Safety, Working at Heights, Machine Guarding, Powered Industrial Vehicles, and Ergonomics. Main Responsibilities • Responsible to ensure compliance with all EHS permits and licenses required for Abbott site operations., • Assists in the identification of potential EHS risks and consequences of new and modified processes/systems/regulations and takes appropriate action., • Formulate, implement, manage and improve ALL programs related with the Environmental, Health and Safety scopes., • Organizational Interface: Establishes contacts with immediate supervisor, project leaders, and other professionals., • Prepares written communication., • Conveys information effectively through formal and informal documents and meetings with team members, both internal and external to Abbott, using appropriate communication protocols, e.g. develops proposals. conducts reviews. provides audience targeted content., • Prepares project summaries., • Obtains approval to proceed with proposed action plans., • Contributes willingly and incorporates the ideas of others., • Shares resources, knowledge, and accountability to benefit the objectives of the business, understands own limitations., • Establish and build relationships, good communication and ensure stakeholder satisfaction., • Initiates and cultivates open, professional relationships with stakeholders by establishing rapport, developing an understanding of others’ needs, promoting common goals, and following through on commitments., • Responsible for and has the authority to ensure the Environmental Management system is established, implemented, and maintained in accordance with the requirements of ISO14001., • Review and maintain SDS database and site chemical inventories., • Review new hazardous materials and check incoming materials for SDS, unique usage and storage characteristics. Works with end use to ensure proper usage and disposal. Provides guidance as necessary., • Supports EHS management in the maintenance of the facility’s Emergency Response and Fire Plans., • Inspect and procure emergency response and disaster preparedness materials and equipment., • On-call for EHS emergencies (24/7), • Coordinates the monitoring for employee exposure to chemical and other toxic substances, including performing Industrial Hygiene sampling and supporting the activities of contracting Industrial Hygienist, chemical spill remediation specialist, and other safety consultants as required., • Investigate EHS incidents and their prevention., • Ensures that the required EHS training is provided for Abbott employees in a timely fashion. Provides training for specific EHS programs., • Additional Responsibilities: Develops and maintains procedures and standards. Coordinates with technical support personnel to conduct EHS assessments. Directs the efforts of others such as technicians and outside resources. Performs tasks such as assisting in the completion of Requests for Capital Expenditures (RCEs), EHS checklists, project scope documents, risk assessments, etc. Assists in the resolution of EHS problems. QUALIFICATIONS • Bachelor degree and a minimum of 2 years of related EHS work experience or an equivalent combination of education and EHS work experience., • A good understanding of specified functional area., • Working knowledge of MS Office applications ·, • Bilingual English/Spanish preferred Manufacturing experience preferred WHAT WE OFFER : At Abbott, you can have a good job that can grow into a great career. We offer: • A fast-paced work environment where your safety is our priority, • Training and career development, with onboarding programs for new employees and tuition assistance, • Financial security through competitive compensation, incentives and retirement plans, • Health care and well-being programs including medical, dental, vision, wellness and occupational health programs, • Paid time off, • 401(k) retirement savings with a generous company match, • The stability of a company with a record of strong financial performance and history of being actively involved in local communities Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives: ___ Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity. Connect with us at ___, on Facebook at ___, and on Twitter @AbbottNews. The base pay for this position is $61,300.00 – $122,700.00. In specific locations, the pay range may vary from the range posted.

Job Description Since 1977, Sojourner Center has been a safe haven from domestic violence for women and their children in Arizona. Since our founding, we have transformed lives by providing shelter and support services to more than 60,000 adults and children affected by domestic violence. We provide a broad spectrum of services to victims of domestic violence, while working with professionals in the field on education, research and advocacy with the goal of ending domestic violence. Job Summary: In support of the Sojourner Center mission, provides support and resources for individuals and families with a focus on addressing trauma related to domestic violence through case management, support groups, and safety planning within the framework of a variety of programs. • Responsible for the flow of shift and directing the crisis shelter and transitional housing staff; facilitates classes offered on/off site and holds on-call responsibilities. Rate of Pay: $22.00/hour ($23.10/hr. with Spanish-English bilingual assessment) Education, Experience, and Other Requirements • Bachelor’s degree in Social Work or any relevant field plus one year related experience, including case management; or an equivalent combination of post-secondary education and work experience in family violence programs., • One year of supervisory experience required., • Ability to obtain a Level I Fingerprint Clearance Card, CPR and First Aid certification., • Valid Arizona Driver License, proof of automobile insurance and Motor Vehicle Record acceptable to Sojourner Center’s insurance company., • Bilingual Spanish-English preferred. Physical Factors/Working Conditions • Stands, walks, and sits continuously throughout the day., • Reaches, stoops, bends, lifts, carries and manipulates various materials to assist participants’ moving., • Utilizes computer to access Intranet/Internet and enter information into prepared forms., • Some travel between work locations may be required., • Has the potential to be exposed to infectious diseases and must use Universal Precautions., • Required to spend time outside daily regardless of weather conditions. EEO Employer PCN: 100-043

Job Description JOB TITLE Floater Infant & Toddler Teacher PRN PROGRAM Early Head Start REPORTS TO Center Manager SALARY $15.51 hourly LOCATION Phoenix, AZ JOB TYPE Non-Exempt On- Call WORK SCHEDULE On -Call position,4 hours per day, 20 hours per week, 12 months a year General Description The Floater Infant and Toddler Teacher will support teachers to promote and develop the infant and toddler in the social, emotional, physical, cognitive, and linguistic growth and development of infants and toddlers. They ensure learning environments are nurturing spaces that support the development of all children by providing responsive care giving in a well- organized and managed environment. Provide an educational and development focused environment and are responsible for age-appropriate classroom management. They build strong relationships with families by supporting parent-child relationships that are key to children's healthy development, school readiness, and well-being. The Floater Teacher is assigned to a classroom and the assignments change according to the center’s need. About You The ideal candidate for our program is: • A self-motivated and dedicated person who is excited and passionate about helping infants, toddlers, and families grow in development and in education. Minimum Qualifications • High School Diploma or GED., • Upon hire, agree to enroll and complete a Child Development Associate Credential (CDA) program. (Tuition assistance may be available depending on funding availability)., • Basic computer skills., • Must have a valid Driver’s License, Personal Vehicle and Liability Insurance required. In states in which public Preferred Qualifications • Child Development Associate (CDA) credentialed in Infant and Toddler (current), • Associate Degree, or other qualifying education in Child Development, Early childhood Education, or similar, • Minimum two (2) years, recent, paid, and successful experience working in a childcare or preschool setting. Bilingual (English and Spanish). What You’ll Be Doing ESSENTIAL FUNCTIONS • Maintain an open, friendly, professional relationship with all staff and families, to include respect for culture, diversity and ethnicity., • Ensure the safety of all children and staff by complying with written safety standards., • Provide teaching staff with breaks as assigned by supervisor., • Establish and maintain a healthy and safe indoor and outdoor environment for children:, • Conduct daily playground health and safety monitoring., • Set-up and clean-up playground, daily., • Follow organizational process for complying with mandated reporting of suspected child abuse/neglect., • Keep classrooms, storage areas, and office space neat and clutter free., • Follow all health and safety policies and procedures established by the program., • Report any safety hazards observed indoors and outdoors., • Keep direct supervision and safety of all children. Curriculum/Assessment/Teaching and Learning Environment • When covering teacher breaks:, • Assist Teachers in the implementation of the curriculum and teaching experience. Other tasks and responsibilities: • Assist with food services and classroom needs as requested., • Attend meetings, trainings, and appropriate professional development activities., • Assist with classroom laundry., • Conduct daily routine cleaning that includes refilling and stocking classroom/restroom supplies., • Complete other related activities and duties assigned. PHYSICAL DEMANDS Ability to see at normal distance, hear normal conversations and sounds and use hands and fingers to fill out required forms. Ability to lift infants and toddlers weighing up to forty (40) pounds, twenty (20) pounds overhead and forty (40) pounds from waist to shoulder; occasional lifting of fifty (50) pounds is required and must be able to push/pull up to fifty pounds horizontally. Ability to sit on the floor, bend at the waist, kneel and/or stoop 75% of the time. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions as long as the staff disability does not create an undue risk of injury to any enrolled children in the classroom. About Urban Strategies Urban Strategies exists to equip, resource and connect faith- and community-based organizations so that all children and families can reach their full potential. Headquartered in Washington, D.C., our team serves in the U.S. mainland, Puerto Rico, and Central America. About Urban Strategies Urban Strategies exists to equip, resource and connect faith- and community-based organizations so that all children and families can reach their full potential. Headquartered in Washington, D.C., our team serves in the U.S. mainland, Puerto Rico, and Central America. COMPANY CULTURE Our work is driven by our three core values: • Authentic Relationships are foundational to our work and move beyond a transactional nature to truly know people. They serve as opportunities for mutual development and growth and are based on the belief that all people have inherent dignity and worth., • Servant Leadership is rooted in an other-centric mindset that informs the way one leads and builds up individuals, families, and communities. BENEFITS • Remote work for eligible positions., • Positions that require laptops, the company provides one., • Meaningful employee engagement programs., • Employment is conditional pending satisfactory results of all required tests and background checks. Urban Strategies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, gender, national origin, age, sexual orientation, disability, or other legally protected classifications under applicable federal, state and local legal protections. To apply: Please visit Contact us with any questions at Recruiting at symbol urbanstrategies.us Equal Opportunity Employer

Monogram Health employs a robust clinical team, leveraging specialists across multiple disciplines including nephrology, cardiology, endocrinology, pulmonology, behavioral health, and palliative care to diagnose and treat health issues; review and prescribe medication; provide guidance, education, a

Has the ability to engage with customers to understand their needs while actively sharing options using plain language, building rapport and showing empathy.Has an intermediate level of proficiency in using computers and laptops.Experience in banking or financial services.Experience in sales, cross-

Previous customer service experience (call center experience preferred). LHH Recruitment Solutions is working with a company close to Tempe that is in search of a Bilingual Spanish Customer Service Representative to join their team. This role supports customers through both phone and email, providin

Fluent Bilingual (English/Spanish) Position.

Job Title: Bi Lingual Spanish/English-Customer Service-Worksite Representative.Location: 2155 W Pinnacle Peak Road #100 Phoenix AZ USA 85027.Duration: 5 Months (Contract to Hire-CTH).Job Schedule: Training is on site for 7-8 weeks, 40 hours per week for training.Job Hours: It is 40 hours per week.Th

Job DescriptionWho we are: EMPACT- Suicide Prevention Center, part of the La Frontera family, is an industry-leading non-profit organization dedicated to providing valued community services and resources for behavioral health counseling, crisis intervention, and suicide prevention since 1987. We are an EEO/AA Employer. What you’ll do: Empact is proud to be part of a Premier Crisis system being modeled throughout the country. Come join a team that is driving change. This is a great opportunity for a Crisis Specialist to join our dynamic department in Tempe or Glendale, AZ and provide crisis services. The job responsibilities will include but are not limited to responding to crisis calls, completing crisis interventions for ongoing clients, case management and coordination of care, as well as interfacing with first responders. Services will be provided according to training, experience, and certification as assigned. This position will require an individual with skills in working in a high-paced environment in a Crisis setting. Wage Differential available. Work Schedule: Four 10-hour work days per week (DAY, WEEKEND and EVENING shifts available). *Due to the nature of business in Crisis work, breaks/mealtimes are generally taken while on shift, in between calls. If an employee needs an extended break for personal reasons, this needs to be discussed with the department supervisor or On-Call Coordinator. Essential Responsibilities: • Provide direct in-home, in-office, in-school and community based crisis services. These services will include but not be limited to crisis intervention and de-escalation, transportation, maintaining or establishing community stabilization, client support and/or supervision, parenting training, behavior management training and assistance, and provision and assistance in accessing appropriate community referrals., • Ensure quality service delivery including clinical care and all associated documentation. Maintain all client records in accordance with agency policies and procedures., • Provide comprehensive services to clients and assist in coordinating communication with other departments of the agency to accomplish continuity of care. Develop and maintain effective working relationships with all related state, community behavioral health, and contracting organizations., • Comply with the agency's standard of care for service delivery. Assist with Quality Management and Utilization Review as needed., • Perform job duties in a safe manner at all times; provide support for team members and perform cooperatively and professionally as part of a cohesive team., • Will be required to oversee everyday functioning of department vehicles and to immediately report incidents involving damage or theft. May be required to do basic safety checks on vehicles (oil, tire air pressure, etc.)., • This position receives a differential in pay, which is specific to this position only. The stated responsibilities accompany the position and the high-risk nature of the account for the differential., • Will be required to be flexible in terms of shift location and to change location if requested at the beginning of the shift to better meet the needs of the department., • May be required to use "down time" for special projects to benefit Crisis and/or other departments within the agency., • Attend all required meetings and trainings, even if they fall outside of the regularly scheduled shift. Evening and night hours may be required. Receive supervision each month from a Master's level clinical coordinator. If department meetings or scheduled supervision is missed because of a crisis call, the specialist is required to reschedule the meeting to assure that all supervision requirements are met., • Will be required to work beyond his/her shift with no advanced warning if the crisis situation warrants or if required paperwork is not complete at the end of the shift. The Department Manager or Director of Programs must approve overtime associated with staying over shift., • May be required to use own personal vehicle if agency van is out of service or is unavailable. However, will not be required to transport clients in own vehicle., • Assist in providing guidance to new staff or Interns for intervention, documentation, and process flow What you’ll provide: • Minimum of a Bachelor's Degree in psychology, counseling, social work or a directly related field Plus 1 yr of Behavioral Health experience OR the qualifications to meet BHT level requirements, • Experience in Crisis Services, Outpatient Services or Community Outreach is preferred. Special consideration given to those who have experience in sub-acute or urgent psychiatric settings., • Flexibility to extend work shift to complete crisis work, paperwork, etc. as needed., • Demonstrated ability to remain calm in stressful situations and collaborate/work in a team environment., • Must possess valid AZ Driver's license with no major infractions for the past 39 months., • Fingerprint clearance card required or eligibility to obtain one., • Demonstrated ability to remain calm in crisis situations, work independently and cooperatively, recognize personal limitations, and relate positively and with empathy to all persons regardless of age, race, creed, gender or sexual orientation., • Maintain professional conduct consistent with ethical professional practice and the policies and procedures of the agency., • Maintain a professional demeanor and positive working relationships with internal and external team members, stakeholders, and community and business partners., • If driving while on agency time or on agency business, a valid Arizona driver license and appropriate liability insurance and approval for liability coverage with EMPACT - SPC’s liability insurance carrier is required. At time of hire, a 3-year state driving record with no major infractions or excessive driving violations/tickets is required., • Staff members who provide direct client services must be at least 21 years old. Staff members who provide support services (administrative or clinical) must be at least 18 years old. All employees will have a minimum of a high school diploma or equivalent. What we’ll offer: (Full-time employees) • Generous PTO, • 10 paid holidays per year, • Medical plans (4 choices), • Dental plans (2 choices), • Vision plans (2 choices), • 403(b) retirement plan, • Retirement Allowance, • Company paid Life/AD&D and Long-term Disability, • Voluntary additional Life and Short-term Disability, • Tuition Reimbursement, • Licensure Reimbursement, • Elder Care assistance, • Pet Insurance and much more! EMPACT-SPC is licensed by the Arizona Department of Health Services, and accredited by the American Association of Suicidology (AAS) and The Commission on Accreditation of Rehabilitation Facilities (CARF). EMPACT-SPC/La Frontera Arizona provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. All employees of EMPACT-SPC and La Frontera Arizona are employees "at will" as that term is understood in the State of Arizona. This means that employment may be terminated at any time without prior notice and for no stated reason. EMPACT-SPC/La Frontera Arizona reserves the right to modify position descriptions as needed and without notice. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.

Hearing – 100%– ability to hear and respond to phone calls, converse with patients, colleagues, and others. The Call Center Representative is responsible for reaching out to patients over the phone to begin the process of educating them about existing benefits of their healthcare plan and encour

Job Title: Bilingual Spanish/English-Customer Service-Worksite Representative.Location: 2155 W Pinnacle Peak Road #100 Phoenix AZ USA 85027.Duration: 5 Months (Contract to Hire-CTH).Job Schedule: Training is on site for 7-8 weeks, 40 hours per week for training.Job Hours: It is 40 hours per week.The

Job DescriptionWe’re a mission-driven organization dedicated to supporting families with clarity, compassion, and excellence. Our team works every day to make complex processes feel simple, approachable, and stress-free. If you love helping people, solving problems, and creating positive experiences, you’ll feel right at home here. The Customer Service Representative is the warm, reliable first point of contact for applicant families and donors. You’ll provide clear guidance, answer questions, and ensure every interaction reflects our commitment to service, accuracy, and care. What You’ll Do • Respond to phone calls, emails, and messages with professionalism, empathy, and clarity, • Guide families through processes and requirements in a simple, friendly way, • Support donors with accurate information and timely follow-up, • Document interactions and maintain organized records, • Collaborate with internal teams to resolve issues and improve workflows, • Identify opportunities to enhance the customer experience, • Strong communication skills — clear, friendly, and confident, • Ability to engage in real, human conversations rather than rely on scripts, • Ability to explain complex information in simple language, • Attention to detail and comfort with administrative tasks, • Must be comfortable making decisions independently; this is an empowered role, not an approval‑based call center, • Experience in customer service, • Bilingual skills are a plus but not required.

Job Description Overview: • As a Billing Customer Service Rep you will be dealing directly with patient inquiries and complaints as well as issues as reported via phone or customer service calls and correspondence regarding their bills. You will also oversee collection of timely documentation from network providers and patients to ensure adherence to quality standards., • Receive 30-60 calls from patients and providers in reference to payment issues, patient service issues and updates on insurance data., • May also conduct outbound calls as necessary to Insurance companies and Doctor’s offices (few)., • Determining nature of calls and documenting via claim system (XIFIN) an appropriate associated reason code., • Effectively research, resolve and respond to billing issues accurately and expeditiously as you will be in a phone queue., • Take payments over the phone or set up a payment plan, • Must be able to navigate through multiple windows/tabs/screens. Required Skills • High school diploma/GED/transcripts, • 2+ years Call Center / Contact Center experience - working in a phone queue!, • Strong phone presence / customer service skills, • Bilingual English/Spanish Public - Preferred Skills • Healthcare experience, • Medical Billing terminology knowledge, • Understanding of EOBs, • Bilingual in Spanish Schedule: • They will be doing some mandatory OT the next few months, it will be an extra hour or two staying late it will never be on the weekends, and it will be on a case-by-case basis depending how the phones are doing that day, • As they get more fully staffed the OT will go down, but with where they are at they may need it a littleCompany DescriptionMedix is dedicated to positively impacting lives and businesses with workforce solutions backed by people data and industry expertise. Our purpose-driven team impacts employers and job seekers alike within healthcare, life sciences, technology and engineering.Medix is dedicated to positively impacting lives and businesses with workforce solutions backed by people data and industry expertise.\r\n\r\nOur purpose-driven team impacts employers and job seekers alike within healthcare, life sciences, technology and engineering.

Job Description Paid half at 90-days; half at 6-months SAGE Counseling is looking for a Full-Time Client Services Associate - Flex Support position. This is a Full-Time FLEX SUPPORT position with consistent hours with the opportunity to work across multiple offices. Schedule: • Monday through Thursday, 8:00AM to 5:30PM, • Fridays 8:30AM to 3:30PM This position will have a 5-week training period on-site commitment at the SAGE Maryvale office (53rd Ave, Phx, 85031). Upon completion of training, this position will travel between the following SAGE offices to provide Front Office coverage and support: Central Phoenix, Glendale, Maryvale, Tempe, and North Phoenix. Additionally, this position provides coverage for SAGE Court Liaisons in Phoenix and Peoria. Travel is REQUIRED for this position, with mileage reimbursement of $0.72 cents per mile. Pay: up to $23.00/hour General Position Duties Include: • Front Office Client Support, • Client Form and Documentation Support, • Inbound and outbound calls, • Appointment scheduling, • Processing treatment referrals, • Data entry into the electronic health record The ideal candidate for this position is a quick learner, detail-orientated individual who can manage high volume calls in a fast-paced environment. Candidate must be able to stay calm under pressure, provide friendly and professional client support while remaining organized. Qualifications: • Minimum High School Diploma or GED required., • Bilingual (Spanish/English) preferred. Differential pay offered!, • Prior experience with scheduling or working in a call center environment preferred., • Eligible to successfully pass a background check and obtain a Fingerprint Clearance Card., • Prior experience in the field of behavioral health is strongly preferred., • Proficiency in navigating an Electronic Health Record, and Microsoft Office Suite products (Word, Excel, Teams and Outlook), • Strong sense of discretion and professionalism., • Strong organizational and time management skills. Why join SAGE Counseling? • Top-level compensation packages, • Bilingual pay differential, • Annual merit-based compensation increases, • Employee recognition opportunities, • Career advancement opportunities, • Competitive health and disability benefits, • 401k Company match, • Holiday, PTO, and employer-paid life insurance SAGE is an Equal Employment Opportunity employer. We are committed to providing equal opportunity in all employment related activities without regard to race, color, religion, sex, sexual orientation, national origin, age disability veteran status, or any other characteristics protected under State of Federal Law. Job Type: Full-Time

Job Description Now Hiring: Licensed Bilingual CSR (Insurance) Scottsdale Competitive Pay + Growth + Commission Opportunity Barrera Insurance (Farmers Insurance) is actively hiring a bilingual (Spanish/English) Customer Service Representative to join our fast-growing, high-performance team. This is a rare opportunity to join a Presidents Council agencyranked in the top 1% in the company, where youll not only service clients but also have the ability to sell, earn commissions, and unlock bonus opportunities. If youre licensed, driven, and ready to grow, this role offers immediate impact with real long-term career upside. Benefits Annual Base Salary + Commission Flexible Schedule Mon-Fri Schedule Career Growth Opportunities Hourly Salary + Commission + Bonus Opportunities Paid Training Access to the Award Winning University of Farmers Training Sysytems Responsibilities What Youll Do Handle client service requests (policy changes, billing, coverage questions) Support a high-volume book of business with speed + accuracy Communicate across phone, email, and CRM systems Identify coverage gaps and help strengthen client protection Assist with marketing and outreach initiatives Cross-sell and generate new business opportunities for additional income Requirements What You Need Bilingual (Spanish/English) Strongly Preferred AZ Property & Casualty License REQUIRED or in progress Life & Health License = BIG PLUS 1+ year customer service (insurance or call center preferred) Comfortable in a fast-paced, high-accountability environment What Makes You a Fit You move fast and dont miss details You take ownership and get things done without being asked Youre confident on the phone and build trust quickly You want more than a jobyou want a career path Why Join Us Presidents Council Agency (Top 1% in the Company) Opportunity to earn commissions + bonuses on top of base pay Paid training through University of Farmers Work with a top-producing, growth-focused agency Clear path to advancement (service sales leadership) Be part of a team that values performance, accountability, and winning Apply Now Were hiring immediately and interviewing qualified candidates this week. If youre ready to step into a fast-paced role with real growth potentialand get paid for performanceapply today.

Job DescriptionAt 4over, we are committed to building a diverse and inclusive workplace welcoming to people of all backgrounds. Providing our employees with job training and opportunities for growth, development, and advancement. We take pride in fostering a safe environment for all employees. Do you love solving problems, making someone's day better, and turning frustration into relief? Are you the type who listens first and finds solutions fast? Then you might be the next superstar on our Customer Success team! We’re looking for a Customer Success Representative (CSR) who thrives on delivering top-notch service and building real connections with customers. In this role, you won’t just answer questions—you’ll be a trusted guide, a helpful expert, and a vital part of a company that values empathy, initiative, and people-first thinking. Whether it’s by phone or virtual chat, you’ll bring your communication skills, patience, and positivity to every interaction. If you're passionate about helping others, solving challenges, and being part of a supportive, high-performing team—this is the opportunity you’ve been waiting for. Bilingual in English and Spanish is highly desirable. Summary: The Customer Success Representative (CSR) plays a key role in delivering exceptional support and solutions within a contact center environment. This role focuses on building strong customer relationships by actively listening, understanding individual needs, and implementing effective solutions. The CSR is responsible for resolving a wide range of inquiries and issues through customer education, proactive follow-up, and a commitment to creating a positive and professional customer experience. Schedule: Monday-Friday, eight or more hours per day, five days per week based on business needs. Primary schedule will be 9:00 AM – 6:00 PM, or similar. This is a hybrid position. Salary Range: $18 - $19 hourly. Upon successful completion of the Level 1 Certification Test, employees will receive a $1/hour increase to their base pay rate. Compensation commensurate with experience. At this time, we are not engaging with agencies or third-party recruiters. Thank you for your understanding. Essential Duties and Responsibilities include the following: • Educate and assist customer base on company website, products, and services, • Resolve customer concerns in a quality-oriented way to produce a positive outcome either via telephone, through virtual chat, or a combination of the two, • Provide customer feedback to department for new product and resource development, • Accurately notate and record each customer interaction to ensure all accounts are updated, • Be a knowledgeable point of contact for both new and existing customers, • Handle complex requests with patience, professionalism, and empathy, • Review and resolve situations in a timely manner by identifying customer concerns, • Demonstrate a sense of urgency and dedication to exceed customer expectations and earn customer loyalty through accuracy, efficiency, courtesy, and knowledge, • Listen actively and intently to gain a full understanding of the call; acknowledge key points and ask appropriate questions; interpret verbal cues to identify underlying concerns and motivations, • Complete and process all required tasks, • Regularly perform general housekeeping duties in your work area(s), • Adhere to all safety policies and protocols and maintain a safe working environment, • Attend all department/company meetings EDUCATION, LICENSES, CERTIFICATIONS, EXPERIENCES: • High School Diploma or equivalent (GED) – required, • Previous experience in customer service roles, • Demonstrated history of stable employment, • Bilingual in English and Spanish is highly desirable., • Self-Motivation & Accountability: Ability to stay focused on tasks, meet deadlines, and produce high-quality work with minimal supervision. Holding oneself accountable for managing workloads, handling responsibilities, and maintaining professional standards., • Communication Skills: Strong written and verbal communication abilities are vital. Being clear, concise, and professional in emails, messages, and virtual meetings is critical. Active listening, and the ability to interpret and clarify communication effectively. Ability to read and understand corporate policies, job-related documents, and written/verbal instructions in English to ensure effective and compliant job performance., • Technology Proficiency: Intermediate computer knowledge, ability to type 40+ WPM with accuracy. Basic Office 365 knowledge., • Time Management: Self-discipline to manage personal and professional tasks, prioritize work, and avoid distractions at home., • Adaptability and Flexibility: Being adaptable to rapidly changing situations or project pivots without the support of in-person guidance. Comfortable with new tools and technologies, especially when team needs evolve or new platforms are introduced. 4over LLC was founded in February of 2001. What started off as creating business cards and web page designs by a husband and wife, quickly flourished. Since the company was founded, we are now a private equity owned company growing and expanding across many states. Through our 4over Core Attributes, we are committed to meeting and exceeding customer expectations, cultivating and nurturing our relationships, providing excellence and caring for others. Health and Life Insurance- • Medical, Dental, Vision, Life/AD&D Insurance, Disability, and Flexible Spending Accounts (FSAs) for Health Care and Dependent Care, • 4over pays 100% of the employee’s premium for his/her Basic Life/AD&D Insurance in the amount of 1x the employee's annual salary, up to $500,000, • New employees are eligible to enroll the first of the month, following 1 month of employment, • Semi-annual open enrollment (January 1st and July 1st), • Discretionary employer match; typically, 50% of employee deferrals up to 6% of compensation, • 9 Paid Holidays

Job Description Half paid at 90-days; half paid at 6-months Location: Phoenix and remote This position will have 90-days of in-person training at the SAGE office at our Phx Maryvale office (53rd Ave, Phx, 85031), and then will have the opportunity to work remotely from home. Pay: up to $22.00 per hour Bilingual differential pay for those bilingual in Spanish!!! SAGE Counseling is actively recruiting for Full-Time Client Service Associates to provide support for admitting clients to SAGE by: • Appointment scheduling, • Processing treatment referral, • Data entry into the electronic health record, • Maintaining client files, • Completing outgoing calls for services The ideal candidate for this position is an organized, detail orientated individual who is able to manage multiple projects at once in a fast-paced environment, with strong work ethic and a background in office administrative. This is a Full-Time position. Monday through Friday, 8:30am to 5:30pm. Why join SAGE Counseling? • Top-level compensation packages, • Bilingual pay differential, • Annual merit-based compensation increases, • Career advancement opportunities, • Remarkable health and disability benefits, • 401k company match, • Holiday, PTO, and employer-paid life insurance Qualifications: • Bilingual (Spanish/English) required. Differential pay offered!, • Minimum High School Diploma or GED required., • Eligible to successfully complete background check to obtain a Fingerprint Clearance Card, • Prior experience with scheduling or working in a call center environment preferred., • Prior experience in behavioral health field strongly preferred, • Proficiency in navigating an Electronic Health Record, and Microsoft Office Suite products (Word, Excel, and Outlook), • Strong sense of discretion and professionalism, • Strong organizational and time management skills SAGE is an Equal Employment Opportunity employer. We are committed to providing equal opportunity in all employment related activities without regard to race, color, religion, sex, sexual orientation, national origin, age disability veteran status, or any other characteristics protected under State of Federal Law. Job Type: Full-Time

Job Description Overview As a Customer Resolution Specialist, you'll be responsible for scheduling patients for urgent and emergent appointments while remaining calm, supportive, and empathetic. Responsibilities • Schedules, coordinates, and reschedules patient Urgent and Emergent appointments in a timely manner., • Works to complete all tasks, given from Contact Center by end of every day., • Works closely with patients, clinics, and co-workers., • Verifies necessary information in the medical record., • Updates profiles on all patients., • Maintains and updates current information on physician schedules, ensuring patients are scheduled properly., • Provides assistance in the scheduling when short staffed., • Screen calls for clinics, provides information to patients and clinics., • Maintains strictest confidentiality., • Following HIPAA guidelines., • Performs special projects as assigned., • Answers patient questions and provides information in a helpful manner., • Maintains strictest confidentiality, following HIPAA guidelines., • Utilizes all tools to verify insurances and continuous changes in this area., • Shows respect and deals appropriately with co-workers and patients., • Adheres to all policies, procedures, guidelines, and expectations set by the company and department., • Provides quality customer service., • Seeks clarification from Team Lead/Manager as needed., • Performs special projects and all other duties as assigned by leadership/management. Qualifications • REQUIRED: High School Diploma or GED, • REQUIRED: Minimum of 3 years experience in Ophthalmology, • PREFERRED: 5+ years experience in Retina, • PREFERRED: Scribing and Procedure Tech knowledge, • COA or COT is a plus, • Bilingual in Spanish highly preferred but not required, • Working knowledge of computers and phone systems., • Call center and healthcare experience is preferred but not required., • Possess the ability to express self orally and in writing with clarity, tact, respect, and professionalism., • Computer and phone literate., • Some weekend availability required., • Strong organizational skills with attention to detail., • Ability to maintain a high level of confidentiality (HIPAA guidelines and regulations) and professionalism, • Monday-Friday schedule, remote or Tempe-Call center location.

Job DescriptionPosition: Call Center Representative - Bilingual The Call Center Representative - Bilingual is the first Monogram Health voice the patient meets. The Call Center Representative is responsible for reaching out to patients over the phone to begin the process of educating them about existing benefits of their healthcare plan and encouraging and facilitating their enrollment into our program. The Patient Care Center is open and staffed seven (7) days per week between the core business hours of 8:00am to 7:00pm (CST) Monday through Friday, and 8:00 am – 5:00 pm (CST) Saturday and Sunday. The selected individual will be required to work on-site and may be required to work weekends and holidays. All Patient Care Center staff are expected to demonstrate adaptability, empowerment, collaboration, ownership, compassion, and integrity. Roles and Responsibilities • Conducts a high volume of outbound calls, hot or cold leads, to prospective patients and receives inbound calls from patients and providers., • Effectively communicates and sells the value of Monogram Health based on the needs of our patients to increase enrollment., • Conducts outreach to existing patients to schedule annual exams or re-engage as necessary based on missed or needed visits; is able to reinforce the value of our services and overcome objections, • Adheres to procedures, workflows, and scripts to ensure confirmation of HIPPA and Health Plan eligibility and accurate and applicable communications and information about Monogram Health services., • Protects the health care privacy of patients by strictly following HIPAA regulations., • Notates and enters data as needed into Salesforce, as required to support all activities of the call., • Fields call with a positive attitude, building rapport and trust with patients., • Supports Monogram Health as necessary with any tasks required to deliver excellent personalized care and performs all other job-related duties as assigned., • Visual acuity – 100% to read scripts, company literature such as workflow guides and resources, electronic files, patient demographics., • Hearing – 100%– ability to hear and respond to phone calls, converse with patients, colleagues, and others., • Manual dexterity for repetitive motion 100% - essential for keyboarding, data entry, patient call documentation and dispositioning, and as necessary computer dialing., • Sitting - 100%, • Standing – 5%, • Walking – 2%, • On-site position – 100% Position Requirements • High School Diploma or GED required., • Must be 18 years of age or older., • English language proficiency required; bilingual (Spanish/English) preferred., • Proven ability to learn and retain information in an exceptionally fast-paced environment., • Proven ability to balance multiple competing priorities while meeting or exceeding deadlines., • Must possess an innate ability to overcome objections., • Must be dependable, with a strong dedicated work ethic, attention to detail and accuracy., • Thrive in a very fast paced start up environment while embracing change with a "can do" attitude., • Demonstrated verbal, listening, and written communication skills are required., • Demonstrated experience in sales, telemarketing, in the health care industry and heavy outbound appointment setting is significant and strongly preferred. Knowledge of medical terminology Monogram Health employs a robust clinical team, leveraging specialists across multiple disciplines including nephrology, cardiology, endocrinology, pulmonology, behavioral health, and palliative care to diagnose and treat health issues; review and prescribe medication; provide guidance, education, and counselling on a patient’s healthcare options; as well as assist with daily needs such as access to food, eating healthy, transportation, financial assistance, and more. Monogram Health is available 24 hours a day, 7 days a week, and on holidays, to support and treat patients in their home. Monogram Health’s personalized and innovative treatment model is proven to dramatically improve patient outcomes and quality of life while reducing medical costs across the health care continuum.

Job Description Overview Our Customer Service Reps, or CSR’s, work from our in-office call center delivering stellar customer service while handling inbound & outbound customer calls to schedule HVAC, Plumbing, & Water Treatment maintenance & service appointments. Additionally, CSR’s handle a variety of other calls such as payment and refund processing, billing updates, maintenance memberships, and other job related tasks as assigned. This is a metric-based position with fun added incentives! Plumbing & HVAC industry experience highly desirable. Please note, this is an in-office position- we do not currently offer remote. Bilingual English-Spanish speaking is a plus! What's In It For Me? • Competitive Pay! $17-19 per hour plus commission, • Excellent Schedules! We pride ourselves in not over-working the team and having no work shortage!, • Dedicated on-going training, support, and career growth! We focus on continued education through hands-on classroom & on-the-job trainings, one on one's, and small group trainings, • Paid Time Off, 6 Paid Holidays per year, PLUS get paid to take your birthday off! That's right! Take some time off with your family throughout the year, our teams deserve it!, • Generous benefits package including multiple options for Health, Vision, and Dental plans for you and your family to choose from, plus Short-Term and Long-Term Disability options & Company Paid Life Insurance, • 401K Retirement Plan with company match! Start contributing and earning that company match right away!, • Special Program Options: HSA, FSA, Free Employee Assistance Program, Legal Services, Identity Theft Protection, and more Responsibilities What Will I Do? • Successfully handle high volume inbound & outbound customer service calls, • Respond to e-mail inquiries, • Expedite unresolved customer grievances to designated departments for further investigation, • Maintain accurate customer information and scheduled appointment details, • Actively promote and sell new or additional services or products when applicable, • Provide stellar customer service with a can-do attitude, • Successfully meet KPI performance metrics Qualifications Do I Have What it Takes? • High School Diploma or GED preferred, • At least 1 year customer service call center experience, industry experience is a plus, • Intermediate computer proficiency particularly with Microsoft applications such as Outlook, Word, & Excel, • Experience using CRM systems- Service Titan & Dialpad experience is a plus, • Strong critical thinking skills and attention to detail, • Must be fluent in reading, writing and speaking English, Spanish is a plus, • Must be able to sit for long periods of time, • Must pass a pre-employment background check and drug screen Wrench Group and its affiliates are proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, genetic information, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. The company encourages all qualified candidates who are eligible to work in the United States to apply, but it does not sponsor applicants or employees who require a visa to work legally. #CollinsLI

Job DescriptionLicensed Insurance Customer Service Representative $50,000–$80,000 | Base Pay + Bonus/Commission Monica Acuna Munoz – State Farm Agency Phoenix, AZ | Full-TimeMonica Acuna Munoz – State Farm Agency in Phoenix, AZ is hiring a Licensed Insurance Customer Service Representative to join our award-winning, community-focused team. This role is ideal for a licensed insurance professional who enjoys helping customers, building relationships, and growing within a stable State Farm agency.Key Responsibilities • Provide excellent customer service and policy support, • Assist customers with coverage questions, changes, billing, and claims, • Develop leads, schedule appointments, and follow up with customers, • Identify customer needs and recommend appropriate products, • Participate in local community events and outreachCompensation & Benefits, • $50,000–$80,000 annual earning potential, • Hourly pay plus bonus and commission, • Paid Time Off (vacation and sick/personal days), • Medical, Dental, and Life Insurance, • Self-Directed IRA, • Paid training and development, • Advancement opportunities within the agencyRequirements, • Active Property & Casualty license (required), • Life & Health license (must be able to obtain), • Insurance sales or service experience preferred, • Sales experience preferred (inside, outside, retail, or call center), • Strong communication and multitasking skills, • Self-motivated and customer-focused, • Bilingual Spanish a plus (not required)Apply today by submitting your resume if you are licensed, motivated, and ready to grow your insurance career with a respected State Farm agency.This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies.

Job Description We are hiring an individual who will serve as a first point of contact for riders of Valley Metro Transit services, providing exceptional service by addressing inquiries, resolving issues, and offering service and route information. We are a contractor with Valley Metro that has been assigned the task of providing customer service for the fare support of the Phoenix transit system. Currently, we have an opening for a bilingual English/Spanish speaker. Duties and Responsibilities • Strong Communication Skills, • Answering customer calls promptly and professionally, • Listening attentively to customer concerns and questions, • Providing accurate information about products and services, • Resolving customer issues and complaints effectively, • Maintaining detailed customer records and tracking call information, • Following company policies and procedures for customer service, • Adhering to call quality standards and metrics, • Using a variety of computer hardware and software while performing work, • Providing customer service based on policies and procedures, • Maintaining attention to detail and accuracy, • Explaining and applying policies of Fare System, • Answering high-volume phone calls, • High School Diploma or G.E.D. plus one (1) year of customer service or call center experience providing information, responding and resolving customer inquiries, OR, any combination of education and/or experience sufficient to successfully perform the essential duties as listed may be considered., • Must be able to actively listen while typing, converse with the customer, and navigate multiple computer programs simultaneously., • Must have dependable/reliable work habits, including meeting attendance/tardiness guidelines., • Must possess the ability to demonstrate excellent communication skills. Desired Qualification: • Bilingual English/Spanish (position is eligible for bi-lingual pay), • Provides assistance and general information to customers, answers high-volume phone inquiries in regard to transportation fare services, • Operates computer and other standard office equipment required to communicate and assist customers., • Ability to troubleshoot passenger issues., • Handles progressively more complex/sensitive customer situations involving resolution and escalations as proficiency is achieved; clarifies customer complaint; determines cause of the problem, selects and explains the best solution and alternatives., • Provides additional information and assistance to internal and external customers as required.Knowledge of, • Call-Center Software (Salesforce), • Record keeping systems and the operation of office equipment, computers, and associated software, • Techniques for dealing effectively with co-workers and the public in person and over the phone, • Correct business English, including spelling, grammar and punctuation, • Health Care Plan (Medical, Dental & Vision), • Retirement Plan (401k, IRA), • Life Insurance (Basic, Voluntary & AD&D), • Paid Time Off to cover Vacation, Sick & Public Holidays, • Short Term & Long Term Disability, • Training & Development

Job DescriptionBilingual Performing Loan Consultant (English/Spanish) 📍 Tempe, AZ (Onsite) 💼 Contract-to-Hire Opportunity (4–5 months with long-term potential) 💰 $21/hour + bonus potential upon conversion Overview We are seeking motivated, bilingual customer service professionals to join a fast-paced mortgage servicing call center. In this role, you will support homeowners across the country by handling both inbound and outbound calls, assisting with mortgage-related questions, and helping customers resolve past-due balances through customized payment solutions. This is an excellent opportunity for individuals looking to break into the financial services industry and build long-term career growth within a stable and performance-driven environment. Key Responsibilities • Handle a high volume of inbound and outbound calls in a call center environment, • Communicate with homeowners regarding past-due mortgage payments and account status, • Identify causes of delinquency and develop practical repayment solutions, • Process payments and assist with general mortgage servicing inquiries (escrow, payoff, etc.), • Refer qualified customers to refinancing opportunities when applicable, • Accurately document all customer interactions and account updates, • Maintain professionalism, empathy, and strong communication during sensitive financial conversations, • Meet performance metrics including call quality, schedule adherence, and resolution ratesRequired Qualifications, • Fluent in both English and Spanish, • Strong customer service experience, preferably in a call center environment, • Ability to manage inbound and outbound calls with confidence and professionalism, • Comfortable working in a fast-paced, metrics-driven environment, • Strong attention to detail and ability to navigate multiple systems, • Basic technical proficiency (Microsoft Office, systems navigation, data entry)Preferred Qualifications, • Experience in collections, financial services, or mortgage servicing, • Familiarity with handling delinquent accounts or payment arrangements, • Previous exposure to high-volume call environmentsWork Environment, • 100% onsite in Tempe, AZ, • Fast-paced call center with blended inbound/outbound workflow, • Approx. 7 calls per hour, • Use of multiple computer screens and systems, • Structured schedule with breaks every 2 hours and a 30–60 minute lunch, • Strict attendance policyTraining & Schedule, • Initial training schedule: 7:00 AM – 4:00 PM (after Day 1), • Post-training schedule: 9:00 AM – 6:00 PM, • Hands-on training includes classroom learning and call floor nestingCompensation & Growth, • $21/hour during contract period, • Contract-to-hire conversion with performance-based bonus structure, • Average bonuses: approximately $1,500 per month, • Top performers can earn up to $2,500 per month, • Opportunity for long-term career growth in operations, leadership, compliance, and other business areasImportant Compliance Requirements, • Comprehensive background check required (covering history from age 18 onward), • Credit check required as part of the hiring process, • Candidates with significant delinquent debt or certain criminal histories may not be eligible for employmentWhat Makes This Opportunity Stand Out, • Entry point into the mortgage and financial services industry, • Strong internal mobility and career advancement potential, • Performance-driven culture with meaningful earning potential Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision, • Critical Illness, Accident, and Hospital, • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available, • Life Insurance (Voluntary Life & AD&D for the employee and dependents), • Short and long-term disability, • Health Spending Account (HSA), • Transportation benefits, • Employee Assistance Program The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Job Description Position Title: Care Coordinator Reports To: Supervisor, Clinical Outreach Classification: Non-Exempt (Full-time) Places of Work: Remote (Preferred location: AZ) Schedule & Work Expectations: • This is a remote, non-exempt position., • Care Coordinator are assigned to a primary market and are expected to work within that market’s hours of operation (typically 8:00 AM – 6:00 PM local time)., • Candidates must be willing to work the time zone aligned with their assigned market, regardless of physical residence., • While each Care Coordinator is assigned a primary market, work priorities may shift based on business needs, and team members may support additional markets when required. The Care Coordinator is primarily responsible for providing supportive care and assistance to a diverse patient population to identify barriers to self-care and healing, decision making, and communication in navigating the healthcare system. This individual works closely with, Community Health Workers, Chaplains, and other members of the Clinical Operations team, and consistently demonstrates a high standard of ethical behavior, professionalism, sensitivity, and confidentiality. Key Responsibilities: • Conduct outbound phone calls to members to conduct health assessments, identify care needs, and determine appropriateness for participation in care coordination programs, • Assist and support patients with barriers to care including, but not limited to, scheduling appointments, and locating and accessing community resources, • Work collaboratively with patients, network providers, referral coordinators, office and hospital staff; document all activities, • Communicate care coordination services available to patients and caregivers, • Screen for physical health and behavioral health needs to refer to appropriate healthcare professionals for effective and timely intervention, • Perform a variety of activities to provide meaningful data to providers, patients and their families, • Participate in a variety of educational programs to maintain current skill and competency levels, • Associate’s degree in Healthcare or a related field of study; or, an equivalent combination of education and/or experience, • Minimum two (2) years of experience in a directly related position in the healthcare industry, • Proficiency with Microsoft Office applications and web-based technologies, • Strong outbound calling experience, • Ability to work independently in a productivity-based environment, • Tech-savvy: able to navigate multiple systems simultaneously, • Comfortable learning proprietary platforms, • Basic Excel proficiency (pivot tables, formulas, project-based spreadsheets), • Reliable high-speed internet meeting company specs, • Flexible schedule within assigned market hours, • Previous experience, knowledge and understanding of coordinating care for members, • Familiarity with federal and state laws and requirements related to healthcare and health information protection, • One or more of the following certifications: Basic Life Support (BLS), Certified Medical Assistant (CMA), Certified Nursing Assistant (CNA), Emergency Medical Technician (EMT), • Excellent verbal, written and interpersonal communication skills, • Demonstrated ability to gain acceptance and compliance from clinical staff to achieve mutually beneficial outcomes, • Excellent problem-solving skills, including the ability to systematically analyze problems, draw relevant conclusions and devise appropriate courses of action, • Strong organizational and prioritization skills; able to manage multiple activities and work independently with minimal supervision, • Bilingual (strongly preferred), • Experience in customer service environments (call center acceptable if adaptable) About the Organization: Equality Health is an integrated, holistic, and tech-enabled healthcare delivery system focused on improving the health and wellness of diverse populations. Founded in 2015, Equality Health aims to improve access to value-based care for people who have long struggled with navigating the traditional one-size-fits-all U.S. healthcare system. The mission of the company is to provide high-quality care that improves and enhances lives regardless of race, ethnicity, age, or income. Through its supplemental care management services and proprietary technology platform, CareEmpower™, Equality Health helps managed care plans and health systems improve outcomes and lower costs for diverse populations while simultaneously facilitating the transition to risk-based accountability. Equality Health supports over 800,000 members and more than 4,000 practice sites and continues to scale rapidly. In 2021, Equality Health partnered with General Atlantic, a leading global growth equity firm, to help drive continued expansion and fuel the next phase of growth as a leading value-based primary care network serving the Medicaid, Medicare and ACA Exchange populations. This strategic investment will enable Equality Health to pursue further geographic expansion, technological innovation and product development while furthering its mission of increasing access to care, lowering costs and improving outcomes for underserved individuals, families and communities. Equality Health provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Job Description LOCATION: The Salvation Army - Ray and Joan Kroc Corps Community Center - Phoenix, Arizona STATUS: On Call/ Temporary/ Non-Exempt MISSION STATEMENT: The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on The Bible. Its ministry is motivated by love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination. QUALIFICATIONS: • Must be a minimum of 18 years of age., • High School diploma or GED required., • Experience supporting individuals with cognitive, emotional, or developmental disabilities (e.g. ADH, Autism Spectrum Disorder, ODD) preferred., • Background or coursework in psychology, social work, education, or related field preferred., • Must become CPR/First Aid/AED certified prior to first camp session worked., • Strong ability to manage behavioral situations with calmness and professionalism., • Demonstrated experience in inclusive practices or trauma-informed care preferred., • Must demonstrate the ability to support camp staff with behavior redirection and transitional routines., • Must thrive in a team-oriented environment, maintaining non-judgmental and empathetic attitudes toward children and families., • Support the mission, purpose, and values of the Kroc Center and The Salvation Army., • Work under the direction of the Arts, Education & Camp Manager to implement inclusive integration strategies., • Follow the approved guidelines for the Sensory Room to include When to use, Procedures, PTM Policies, Rules, Documentation, Behavioral tier chart and Chain of Command., • Provide flexible behavioral support co campers with disabilities in real-time during structured and unstructured camp activities., • Assist with transitions, redirection, and de-escalation during daily camp routines., • Maintain a calm, supportive, and proactive presence when behavior challenges arise., • Utilize trauma-informed approaches to encourage emotional regulation and peer inclusion., • Support and model inclusive interactions between campers with and without disabilities., • Collaborate with Day Camp Counselors to ensure consistent behavior management approaches., • Escort and supervise campers using the Sensory Room as directed, ensuring a safe and respectful environment., • Maintain documentation as required by the Arts, Education & Camp Manager. Documentation to include but not limited to: Sensory log sheets, Notice of Concerns, RTP’s and/or verbal Communication with parent/guardians., • Communicate observations and concerns to the camp leadership team., • Attend staff training sessions and contribute to continuous improvement of inclusive practices., • Assist with setup, cleanup, and organization of sensory tools and calming spaces., • Maintain confidentiality in all camper and program matters. Qualified individuals must be able to perform the essential duties of the position with or without accommodation. A qualified person with a disability may request a modification or adjustment to the job or work environment in order to meet the physical requirements of the position. The Salvation Army will attempt to satisfy requests as long as the accommodation needed is reasonable and no undue hardship would result. While performing the duties of this job, the employee is regularly required to walk, stand, climb or balance, stoop, kneel, crouch, crawl, and reach with hands and arms on a continuous basis. The employee must regularly lift and/or move up to 20 pounds, frequently lift and/or move up to 50 pounds, and occasionally lift and/or move up to 75 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception, and the ability to adjust focus. Must have the ability to operate a telephone, a desktop or laptop computer, as well as the ability to access and produce information from a computer, and to understand written information.

Job DescriptionDescription: Recently named one of Arizona’s Top Workplaces, Arizona Arthritis & Rheumatology Associates, P.C. is the largest private Rheumatology practice in the United States. The practice has over 60 providers, 15 sites and over 30 employees providing assessment and treatments for rheumatological, podiatric, and electromyography patients. Our providers work together to keep patients healthy, and are recognized for excellence in medicine and for being pioneers in new treatments, ably supported by our Research department. We are an equal employment opportunity employer and will consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disability. Our vision is to provide the best Rheumatology care, anywhere and, to balance sustainable operation with the highest possible level of patient care. We are a seeking an ambitious, friendly, positive, and compassionate Bilingual Patient Experience Advocate to join our Patient Experience Team. This purpose of this position is to assist the clinics with interpreting and communicating with Spanish-speaking patients via video conference, phone, and email, including real-time translation between the patient and care team during visits, answering incoming calls, placing outbound calls, exchanging electronic messages/email, and providing other translations for English and Spanish. Fluent Spanish-speaking and writing is required for this role. Additionally, this position will prioritize the answering of inbound calls which may include speaking to, but is not limited to patients, insurance companies, outside providers, and all other callers into the practice, with priority on Spanish speaking patients and other callers. Advocates are expected to provide an excellent patient experience from the patients first call and any other contact attempts to the practice. This includes internal customers such as AARA Providers, Medical Assistants, Front desk staff and Management, etc. Advocates are expected to complete additional tasks as assigned by Patient Experience Manager, Supervisor and Team Lead as needed. Advocates will answer calls from a designated Spanish phone queue as well as the other queues for English speaking patients. RESPONSIBILITIES • Spanish/English language interpretation for Providers and Patients via video conference, phone and written communications such as email, • Answer inbound/place outbound calls in Spanish and English to patients, • Answer incoming calls for the practice in a polite and professional manner, following department Customer Service guidelines, • Conduct all calls with patience, empathy and understanding while using sound judgement, especially with upset callers, • Act as a liaison between the patient and their Care Team in clinic, • Schedule patients for Provider, lab, Xray and DEXA appointments, • Assist patients with general practice information such as directions, appointment confirmations, etc., • Assist patient with Patient Portal enrollment and troubleshooting, • Send messages to Administrative Medical Assistants for medication refills, clinical questions, prior authorizations, complaints, etc, • Ensure all messages are sent with the appropriate level of detail, • Follow all department processes and procedures as trained, • Enter insurance information and complete eligibility checks, • Place outbound calls to patients as needed for: scheduling, rescheduling, appointment cancellations and to correct any errors made by the employee, • Discuss practice policies with patients such as No Show, Cancellation, No Dr Transfer etc, • Assist with downtime tasks such as mail processing, interpreter scheduling, voicemails, answering service message and additional tasks as assigned, • Communicate effectively and professionally with all internal customers such as Providers, Medical Assistants, front desk staff and Management., • Participate in weekly team huddles during normal working hours and twice-yearly team meetings outside normal working hours Learn more about AARA on our website at Requirements: QUALIFICATIONS Essential • Ability to comfortable interpret between English/Spanish, • 1+ year of Call Center or relevant administrative experience, • 2+ years of Customer Service experience, • Written and verbal communication skills, • Interpersonal skills, • Basic email/Microsoft office/computer skills Desirable • Customer service in a health care setting preferred, • Basic HIPAA knowledge, • 2+ years call center experience, especially in a health care setting

Job DescriptionDescription: GFT Ready Mix is a rapidly growing, family-run business founded in 1999, built on a team-oriented culture and supportive atmosphere. We are seeking an experienced Ready Mix Scheduler who is responsible for coordinating and scheduling to facilitate the deployment of our goods and services. Prior ready mix dispatching experience preferred. Location: 100% on-site, Phoenix 85043 Schedule: M-F, 7a-4p NO Recruiters please! Why work for GFT Ready Mix? · Get paid weekly! · Hourly pay, starting at $26+/hr, DOE · Enjoy 100% employer-paid medical coverage, including Telehealth for employees! · All training is paid, and we offer full benefits within 45 days of employment, or sooner · 100% employer paid basic life insurance, short-term disability + an employee discount program · Voluntary dental, vision, long-term disability, life insurance + other supplemental benefits · Benefit from a 401k with an employer match AND company profit sharing Job Duties Some job duties include but are not limited to: · Taking orders from customers via several platforms, input orders into the system as they are requested and help assist customers in identifying proper products needed for specific end uses · Schedule orders using the Command System into the proper plants · Constantly review schedules and customer orders throughout the day to anticipate business trucking demands · Immediately report any delivery problems for quick resolution or mitigation · Complete order intake and assist customers in identifying proper products needed for specific end uses · Complete daily reports and schedule employees for deliveries · Other duties as needed Requirements: · 2+ years of ready mix scheduling experience preferred · 2+ years of customer service experience, preferably in a call center or within dispatching · Prior experience using dispatch software · Computer experience, including but not limited to Microsoft office products and the ability to type 40+ WPM · Must have the ability to work independently and make decisions while providing excellent customer service to both our customers and our drivers · Knowledge of the Phoenix and surrounding areas required · Must be able to pass a pre-employment drug screen · Must be able to pass a background check · Must be able to work weekends as needed · Positive attitude and a strong work ethic · Command Alkon Series software experience preferred · Bilingual a plus - must be fluent English Working Conditions · May be required to work long shifts, as needed Who is GFT Ready Mix? We are a diverse company, with a rich history and dedicated employees, building Value through People, Quality, and Service with Integrity, Technical Expertise, and Commitment to Our Relationships, Reliability, and Leadership. As a family-run business, we truly care about our employees! EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

Job Description Who we are: EMPACT- Suicide Prevention Center, part of the La Frontera family, is an industry-leading non-profit organization dedicated to providing valued community services and resources for behavioral health counseling, crisis intervention, and suicide prevention since 1987. We are an EEO/AA Employer. What you’ll do: EMPACT-SPC is proud to be part of a Premier Crisis system being modeled throughout the country. Come join a team that is driving change. This ENTRY LEVEL Mobile Crisis Therapist's responsibilities include, but are not limited to, responding to crisis calls, completing crisis intervention for ongoing clients, case management and coordination of care, as well as interfacing with first responders. Services will be provided according to training, experience, and certification as assigned. This position will require an individual with skills in working in a high paced environment in a Crisis setting. Therapist shifts start at the office with time split between driving to crisis calls and seeing clients in the community. Our Crisis team fosters, mentors and establishes New therapists into the field. Learn from the best! (Day, Overnight and Weekend Shifts available.) *Due to the nature of business in Crisis work, breaks/mealtimes are generally taken while on shift, in between calls. If an employee needs an extended break for personal reasons, this needs to be discussed with the department supervisor or On-Call Coordinator. Essential Job Responsibilities: • Provide direct in-home, in-office, and community based crisis counseling and follow-up services as assigned. Counseling services will be provided to youth, adults and families., • Provide comprehensive services to clients and coordinate communication with other departments in the agency to accomplish continuity of care. Develop and maintain effective working relationships with all related state, community behavioral health, and contracting organizations., • Provide instruction and training for interns, pool staff, and new staff as assigned by the Program Coordinator or Department Manager., • Ensure quality service delivery including clinical care and all associated documentation. Maintain all client records in accordance with agency policies and procedures. This includes appropriate phone documentation, intake documentation, endangerment triaging, treatment planning, referral triaging, risk planning, termination documentation, interagency reports and follow-up documentation, • Perform job duties in a safe manner at all times; provide support for team members and perform cooperatively and professionally as part of a cohesive team., • Will be required at times to work in potentially volatile situations and to react in a professional manner to crisis situations regardless of the nature of the environment or circumstances., • Recommend to the Program Coordinator or Manager changes that would improve service delivery. Select and develop one specialized function related to the development of department services., • Participate in all regularly scheduled department meetings. Required to receive at least 4 hours of supervision per month from a coordinator in the department., • Participate in agency fundraising activities as requested by management. What you’ll provide: • Minimum of a Master's Degree in psychology, counseling, social work or a directly related field., • Minimum of Two years previous experience in Crisis Services preferred and special consideration given to those who have experience in sub acute or urgent psychiatric settings., • Flexible to extend work shift to complete crisis work, paperwork, etc. as needed., • Demonstrated ability to remain calm in stressful situations and collaborate/work in a team environment., • Must possess valid AZ Driver's license with no major infractions for the past 39 months., • Fingerprint clearance card required or must be eligible to obtain one., • Demonstrated ability to remain calm in crisis situations, work independently and cooperatively, recognize personal limitations, and relate positively and with empathy to all persons regardless of age, race, creed, gender or sexual orientation., • Maintain professional conduct consistent with ethical professional practice and the policies and procedures of the agency., • Maintain a professional demeanor and positive working relationships with internal and external team members, stakeholders, and community and business partners., • If driving while on agency time or on agency business, a valid Arizona driver license and appropriate liability insurance and approval for liability coverage with EMPACT - SPC’s liability insurance carrier is required. At time of hire, a 3-year state driving record with no major infractions or excessive driving violations/tickets is required., • Staff members who provide direct client services must be at least 21 years old. Staff members who provide support services (administrative or clinical) must be at least 18 years old. All employees will have a minimum of a high school diploma or equivalent. What we’ll offer: (Full-time employees) • Generous PTO, • 10 paid holidays per year, • Medical plans (4 choices), • Dental plans (2 choices), • Vision plans (2 choices), • 403(b) retirement plan, • Retirement Allowance, • Company paid Life/AD&D and Long-term Disability, • Voluntary additional Life and Short-term Disability, • Tuition Reimbursement, • Licensure Reimbursement, • Elder Care assistance, • Pet Insurance and much more! EMPACT-SPC is licensed by the Arizona Department of Health Services, and accredited by the American Association of Suicidology (AAS) AND The Commission on Accreditation of Rehabilitation Facilities (CARF). EMPACT-SPC/La Frontera Arizona provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. All employees of EMPACT-SPC and La Frontera Arizona are employees "at will" as that term is understood in the State of Arizona. This means that employment may be terminated at any time without prior notice and for no stated reason. EMPACT-SPC/La Frontera Arizona reserves the right to modify position descriptions as needed and without notice. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.

Job Description LOCATION: The Salvation Army - Ray and Joan Kroc Corps Community Center - Phoenix, Arizona HOURLY RATE OF PAY: $16.00 TO $30.00 (DOE) Status: On Call/Non Exempt Mission Statement: The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination. The Salvation Army is seeking a Ballet Instructor for the Ray and Joan Kroc Corps Community Center in Phoenix. The Ballet instructor will instruct beginners with the sound principles in the area of Ballet. This person will ensure a safe and fun environment for all participants of the class, notifying appropriate personnel of any unsafe conditions. The Instructor will maintain a professional demeanor in their interactions with children, parents, customers, staff, and management. Qualifications: • Must be a minimum of 18 years of age, • At least 5 years of prior experience teaching or working in the area of dance., • Certification or degree in related field or level of expertise required., • Must have a high school diploma or equivalent., • Must be able to function effectively with minimal or no supervision., • Must be able to demonstrate various skills in the area of instruction specified., • Bilingual English/Spanish preferred., • Must be able to work and relate well with people., • Must be in good physical and mental health, capable of meeting the demands of the specified area., • Have a philosophy of education and child development, which is consistent with that of The Salvation Army Kroc Center., • Must maintain a professional attitude and approach to problem-solving., • Must have the ability to work with children, parents, staff, and the community in a capacity of leadership and education including but not limited to:, • Ability to relate joyfully and sensitively to children of all ages., • Sensitivity to individual needs., • Ability to use appropriate positive discipline consistent with The Salvation Army’s behavior management plan., • Dependability., • Ability to handle security and crisis situations calmly and maintain confidentiality as needed. Qualified individuals must be able to perform the essential duties of the position with or without accommodation. A qualified person with a disability may request a modification or adjustment to the job or work environment in order to meet the physical requirements of the position. The Salvation Army will attempt to satisfy requests as long as the accommodation needed is reasonable and no undue hardship would result. While performing the duties of this job, the employee is regularly required to walk, stand, climb or balance, stoop, kneel, crouch, crawl, and reach with hands and arms on a continuous basis. The employee must regularly lift and/or move up to 20 pounds, frequently lift and/or move up to 50 pounds, and occasionally lift and/or move up to 75 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception, and the ability to adjust focus. Must have the ability to operate a telephone, a desktop, or laptop computer, as well as the ability to access and produce information from a computer, and to understand written information.

Job Description Who we are: EMPACT- Suicide Prevention Center, part of the La Frontera family, is an industry-leading non-profit organization dedicated to providing valued community services and resources for behavioral health counseling, crisis intervention, and suicide prevention since 1987. We are an EEO/AA Employer. What you’ll do: We are currently looking for a Clinical Coordinator CTN/PAD for our Crisis Department located at our Tempe office. As a Clinical Coordinator, you will assure the quality of services to clients, coordinating day-to-day operations of the program, and recommending and implementing changes that would improve the delivery of services. Provide direct service counseling, on-going counseling, prevention services, and education services to adults, families, and youth. Directly supervise clinical staff. Must be able to work variable hours including Days, Nights, Holidays, and On-Call. Essential Responsibilities: • Assist manager with the administrative and clinical supervision of staff and volunteers. Evaluate staff and volunteer performance. Make recommendations of personnel actions to the manager. Provide direct client services as assigned by the manager., • Direct the day-to-day operations of the program and be responsible for scheduling of meetings. Provide for quality assurance of the program's service delivery. Direct the overall productivity of the program and monitor individual staff and intern's performance to meet productivity standards., • Recommend to the Manager changes that would improve service delivery. Develop, implement and maintain at least one clearly defined program area. Assure regular supervision and review of staff performance., • Comply with and assure compliance by staff with the agency's standard of care for service delivery. Assist with Quality Management, Quality Assurance and Utilization Review as assigned by management., • Ensure quality service delivery including clinical care and all associated documentation. Maintain all client records in accordance with agency policies and procedures. This includes appropriate phone documentation, intake documentation, endangerment triaging, treatment planning, referral triaging, risk planning, termination documentation, interagency reports and follow-up documentation., • Take an active role in standing and ad hoc committees and work groups as assigned by the Manager or Director of Programs. Provide instruction and training for interns and staff. Adhere to the agency's policies and procedures and assure that staff is in compliance. Maintain professional conduct consistent with ethical professional practice and the policies and procedures of the agency., • Provide comprehensive services to clients and coordinate communication with other departments in the agency to accomplish continuity of care., • Provide and deliver at least 40 hours of work per week. Attend meetings and trainings outside of regularly scheduled work hours. Program Coordinators will be required to work beyond scheduled work hours to complete required paperwork or to complete crisis stabilization tasks. Evening and night hours may be required. What you’ll provide: • Master's degree in behavioral health related field Required., • License REQUIRED or must be in the process of getting licensed or willing to get licensed within the first six months of position., • Prior community behavioral health related work experience is preferred., • Minimum of One year of supervisory experience required., • Specialized knowledge of co-occurring substance abuse disorder assessment and treatment and housing needs assessment and resource is preferred., • Five years behavioral health related field work experience required., • Must have Fingerprint clearance card or be eligible to obtain one., • Must have a valid AZ driver's license with no major infractions in the past three years., • Must have regular access to reliable transportation., • Bilingual (Spanish) preferred., • Demonstrated ability to remain calm in crisis situations, work independently and cooperatively, recognize personal limitations, and relate positively and with empathy to all persons regardless of age, race, creed, gender or sexual orientation., • Maintain professional conduct consistent with ethical professional practice and the policies and procedures of the agency., • Maintain a professional demeanor and positive working relationships with internal and external team members, stakeholders, and community and business partners., • If driving while on agency time or on agency business, a valid Arizona driver license and appropriate liability insurance and approval for liability coverage with EMPACT - SPC’s liability insurance carrier is required., • Attend meetings, training, and agency activities and events outside of regularly scheduled work hours upon request., • Maintain compliance with required training., • Additional duties as assigned by supervisor or member of management. What we’ll offer: (Full-time employees) • Generous PTO, • 10 paid holidays per year, • Medical plans (4 choices), • Dental plans (2 choices), • Vision plans (2 choices), • 403(b) retirement plan, • Retirement Allowance, • Company paid Life/AD&D and Long Term Disability, • Voluntary additional Life and Short-term Disability, • Tuition Reimbursement, • Licensure Reimbursement, • Elder Care assistance, • Pet Insurance and much more! EMPACT-SPC is licensed by the Arizona Department of Health Services, and accredited by the American Association of Suicidology (AAS) and The Commission on Accreditation of Rehabilitation Facilities (CARF). EMPACT-SPC/La Frontera Arizona provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. All employees of EMPACT-SPC and La Frontera Arizona are employees "at will" as that term is understood in the State of Arizona. This means that employment may be terminated at any time without prior notice and for no stated reason. EMPACT-SPC/La Frontera Arizona reserves the right to modify position descriptions as needed and without notice. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.