Bilingual call center jobs in Chicago, IllinoisCreate job alerts

Is a Chicago-based nonprofit that removes barriers to employment by eliminating biases that disqualify candidates unnecessarily.Working with local and global companies, Skills brings opportunities to neighborhoods and municipalities throughout the Chicagoland area.To be eligible for Skills for Chica

Job DescriptionDescription: Why One Family Illinois? At One Family Illinois (Formerly SOS Children's Villages Illinois) we are committed to keeping brothers and sisters in foster care together by providing safe, stable, and loving homes. We do this by offering an innovative approach to traditional foster care. Our model of care provides a private, single-family home, access to a community center, and support from professionally trained Foster Parents and staff. With this, the children we serve benefit from the stability of remaining with their siblings as well as the support of neighboring One Family Illinois Foster Parents and the entire community. · Work for an impactful organization with a purpose · Corporate culture that supports diversity, equity, and inclusion · Hybrid/flexible work options to help balance work and life · PTO (paid time off in the form of personal days, sick time, vacation days, and paid company holidays · Bonus Plan for Child Welfare Specialists · Employee Referral Bonuses Employee Well-Being Benefits · Competitive Healthcare plans through BCBS for you and your dependents (eligible the first of the following month after 30 of FT employment) · Vision/Dental/Life Insurance offerings · Flexible PTO · Access to an Employee Assistance Program (EAP) · 403b Retirement Savings Plan (nonprofit version of 401K). Able to contribute immediately upon full-time employment. In addition, the organization will contribute 4% to your savings plan after 12 months of full-time employment regardless if you are contributing. · Part of the federal student loan forgiveness program · Access to financial advisors and financial education tools · Tuition reimbursement options · Opportunities for further education as well as time to attend trainings/workshops/etc. for personal/professional development The Role: Provides in-home intervention to children and their families utilizing a cognitive-behavioral, solution focused model to help families adopt positive solutions to problems through the teaching of skills and behavioral techniques accessing community resources and support. Intervention is provided to improve youth and family social, emotional, and behavioral well-being by using an accessible services delivery system that is flexible, culturally competent and responsive to the family. Family intervention is done primarily in the home, school, and community setting as needed. Responsibilities: • Responsible for intervention and treatment process for families referred for or seeking In Home Family Services., • Provides screening and assessments in order to identify family protective and risk factors, challenges, strengths, and areas to address in the service plan., • Provides services and support in conjunction of the service plan; with constant review and adjustment as needed., • Maintains expected level of direct contact with families per program requirements, and remains available to families 24/7, for crisis intervention as needed., • Maintain complete, accurate, and current service reports on families served including timely written case notes, treatment plans, family assessments and court reports as required and/or requested by DCFS, referral sources and One Family Illinois (OFI)., • Conducts audits of client files at least quarterly., • Provides training and support groups on various topics, as needed, based on community and client trends, requests from organizations, and collaboration with other programs. Topics include, but are not limited to, healthy relationships, self-esteem, bullying, financial literacy, leadership, parenting, and more., • Develops and maintains effective working relationships with community service providers and resources, such as medical staff and clinics, public welfare personnel, lawyers, therapists, law enforcement staff, school officials, neighbors, religious and youth organization representatives, etc.; utilizing referral sources as necessary., • Coordinates effectively with families and community agencies for the maximum utilization of available resources to address the service goals of the cases assigned., • Prepares and submits reports and/or recommendations to the direct supervision concerning case load status, budget requests, and changes in service plans, and any unusual incidents that occur in the operation of the program. Perform on-call duties as needed to carry out the responsibilities as required., • Communicates problems and issues within the department to the In Home Family Coordinator or Director., • Must be able to function independently and have flexibility, personal integrity, and the ability to work effectively with children and families, staff, and support agencies., • Completes all mandatory agency and job specific training., • Represents the agency in a professional manner to the public and guests., • Complies with all agency policies, state, federal, county and city laws, rules and regulations., • Performs other duties as assigned.Requirements:, • Bachelor’s Degree in the Behavioral Sciences or Human Services related fields, and two (2) years of experience working with children and families., • Ability to travel locally using own transportation (mileage reimbursed), and within the state or coverage area as required., • Proficient in use of Microsoft Office, including Word and Excel, and email (Outlook)., • Spanish and English-Bilingual Capability (read, write, and speak) required., • Ability to work with DCFS, courts and other social services systems., • Valid Illinois driver’s license with acceptable driving record; insured and reliable transportation., • Sensitivity to the cultural and socioeconomic characteristics of clients and staff., • Ability to relate to the Agency staff and to the public in a courteous and professional manner., • Ability to work in a team environment., • Strong communication and organizational skills., • Ability to exercise discretion and independent judgment and to handle sensitive and confidential materials., • Reliable, punctual, and able to manage multiple tasks., • Ability to work flexible hours., • Ability to pass DCFS, required criminal background check including CANTS/SACWIS and SORS. Ability to provide required DCFS Medical Report/TB test., • Ability to work in an alcohol, tobacco, drug, and firearm-free environment. ONE FAMILY ILLINOIS is an equal opportunity employer. Employment, assignment, and promotion practices are carried out in accordance with all applicable laws, rules, regulations and orders without regard to race, religion, color, national origin, physical handicap, social handicap, sex, age, or ancestry.

Job Title: Bilingual Producer Service Representative Location: Phoenix, AZ Duration: 6 Months (Contract to Hire-CTH) Job Hours: Our hours Monday – Friday are 9:30am-6:00pm CST Job Schedule-Some Saturday hours may be required. Job Schedule-five days on site. Interview process- 2 Interviews - Onsite/WEBEX JOB SUMMARY The Producer Service Center Representative is responsible for addressing escalated customer service concerns, inquiries and activities. The Producer Service Center Representative is responsible for handling specific call types and completing the requests in accordance with departmental guidelines and procedures. As a Producer Service Center Representative, he/she is responsible for creating a positive customer experience through professionalism, amicability, and knowledge of Combined’s products and systems. RESPONSIBILITIES • Demonstrate consistent good quality and performance results., • Provide consistent service that is customer focused and professional., • Supporting Field Sales agents with insurance product information, • Assist with basic technical troubleshooting, • Be able confident and capable to handle all new business, underwriting, claim and compensation situations., • Learn soft skills while communicating with customers, • Focus on customers' needs and develops a customer centric approach in servicing customer’s needs., • Consistently meets or exceeds expectations for departmental standards related to quality, average handle time, auxiliary time, after call work, customer satisfaction and other KPI’s., • Exhibits and practices the Organization’s Common Purposes and Shared Traits. Understands organizational objectives, supports process improvements, and provides feedback to leadership., • Learn all policy product lines, all procedures for the core and worksite calls., • Provides support for business partners as needed., • Represents the Combined tenants: Personal Connection, Empathy, Problem-Solving, and Ownership. SKILLS • Ability to effectively communicate and build strong partnerships with newer employees., • Basic computer skills and knowledge of database software., • Effective problem solving/process improvement skills used to identify and resolve day-to-day operation and employee relation situations that may arise., • Demonstrated attention to detail, organizational skills, and time management skills., • Ability to work a flexible schedule to meet the needs of the business and performance requirements., • Friendly and professional demeanor., • Excellent communication and interpersonal skills., • Ability to remain calm in stressful situations., • Supplemental insurance knowledge and licensing is a plus., • Bilingual language proficiency, • Bilingual skills (verbal, written, read) EDUCATION AND EXPERIENCE • High school diploma or general education degree (GED); Associate degree preferred., • 2+ years’ experience in a contact center environment preferred.

Job DescriptionDescription: Make a Difference Where It Matters Most Join the dedicated and compassionate team at Chicago Family Health Center (CFHC) as an OB/GYN Physician. Be part of a mission-driven, multi-disciplinary group of providers delivering high-quality care to underserved communities across Chicago’s South Side. As an OB/GYN at CFHC, you’ll focus on comprehensive women’s health while benefiting from a collaborative, diverse, and supportive work culture. This is your opportunity to grow your career while truly making an impact. What You’ll Do • Provide direct patient care in clinic, hospital, and community-based settings, • Serve as a specialist and consultant for referred patients, • Participate in a 24-hour on-call rotation for patient phone support, • Rotate inpatient hospital coverage (with hospitalist support when available), • Maintain a schedule including:, • 1 evening shift (until 8 PM) per week, • 1 Saturday shift (9 AM – 1 PM) every 3–4 weeks, • 1 overnight call for Trinity Hospital, • Ensure compliance with medical standards, confidentiality laws, and regulatory requirements If you are a compassionate, mission-oriented physician, this is a place where your skills and passion will be valued. CFHC provides a supportive environment to practice meaningful medicine and grow professionally. Chicago Family Health Centers offers benefits to all its full-time employees: BCBS Medical PPO Plans| BCBS Dental |VSP Vision| 401k (match) | Tuition Reimbursement up to $1,500 per year|11 Paid Holidays and 20 Days of Paid Time Off | 8 sick days | 5 days of CME and CME allowance of $2,000 | HRSA NHSC Loan Repayment Options Chicago Family Health Center is proud to be an affirmative action/equal opportunity employer. We are committed to fostering a culture that celebrates diversity and promotes inclusion. We strongly encourage candidates from all backgrounds to apply. Requirements: Education and Experience • M.D. Degree, or D.O. degree from accredited school of allopathic or osteopathic medicine required, • Board-certified or Board-eligible in OB/GYN, • Current and valid Illinois license as a physician and surgeon, • Current and valid DEA and IL Controlled Substance, • Eligible for, or maintenance of, hospital privileges at affiliated hospitals, • Bilingual ability may or may not be required based on individual department needs. Knowledge/Skills/Abilities • Demonstrated ability to collaborate effectively in a team setting., • Ability to maintain effective and professional relationships with patients and other members of the care team., • Comfort working in a medical setting as part of a multi-disciplinary team., • Ability to observe, assess, and record symptoms, reactions, and progress, • Knowledge of legal and ethical standards for the delivery of medical care, • Knowledge of relevant drugs and non-pharmaceutical patient care aids and ability to prescribe dosages and instruct patients in correct usage, • Knowledge of related accreditation and certification requirements, • Knowledge of current principles, methods and procedures for the delivery of medical evaluation, diagnosis and treatment in area of expertise, • Experience in working with a diverse population base preferred., • Ability to appropriately handle confrontation and conflict., • Ability to work independently and to seek consultation as necessary., • Ability to follow organization and departmental processes and procedures., • Ability to work in a high stress/fast paced/high work volume environment.

Job DescriptionBenefits: • 401(k) matching, • Competitive salary, • Dental insurance, • Health insurance, • Opportunity for advancement, • Paid time off We are currently seeking an Ophthalmic technician to join our team full time Monday through Friday clinics (no weekends). We are dedicated to excellence in patient care and serving our community. The ideal candidate can demonstrate an understanding of essential Ophthalmic Technician competencies and apply them in a fast-paced environment. ABOUT THE ROLE Your role will involve performing preliminary exams including patient histories, visual acuity, lensometry, refractometry, pupil evaluation, EOMs, confrontational fields, angle assessment, applanation tonometry, I-care and pachymetry. You should become skilled at performing diagnostic testing such as OCT, HVF, Topography, and A-scan, IOL master and Immersion. The Ophthalmic Technician will report to the Practice manager. In this role, you will assist where needed in the clinic with an emphasis on teamwork and productivity. Our technicians duties may rotate and very during the week. Daily assignments may be call center triage, ophthalmic testing, scribing, and/or patient work ups, based on the needs of the practice. ESSENTIAL SKILLS AND ABILITIES • Strong interpersonal skills, attention to detail, and the ability to multitask, • Excellent verbal and written communication, • Professionalism and a positive attitude, • Basic typing skills and the ability to become proficient in office EHRRESPONSIBILITIES, • Preform preliminary exams including patient histories, visual acuity, lensometry, refractometry, pupil evaluation, EOMs, confrontational fields, angle assessment,, • I-care, and applanation tonometry., • Administers topical ophthalmic or oral medications as directed by physicians., • Ability to perform diagnostic testing such as OCT, HVF, Topography, A-Scan IOL master and immersion., • Familiar with ocular medications, terminology, and ocular diseases., • Documents complete and accurate chart notes, • Instruct patients about medications, tests, and procedures., • Administers prescriptions refills as directed by the doctor and responds to medication requests from pharmacies., • Knowledge of patient flow, • Knowledge of instruments routinely used in office, • Assists with in-office procedures including informed consent., • Responsible for care, maintenance, stocking, and set up of exam rooms., • Ability to be cross-functional to assist the patient and the doctor in what is necessary for the best possible care., • Maintains privacy and confidentiality. Requirements: Highschool diploma or equivalent 1-2 Years of experience in ophthalmology practice EHR experience Basic computer skills Preferred but not required: Nextgen EHR experience Bilingual Certification through JCAHPO

Job Description Friend Health is seeking a Clinic Coordinator to perform reception and clerical duties in a fast-paced outpatient clinic setting. This position involves constant interaction with patients, physicians, and clinic staff, requiring strong customer service skills, accuracy, and commitment to excellence. The Clinic Coordinator plays a crucial role in ensuring efficient clinic operations, patient scheduling, and compliance with insurance and registration procedures. Essential Job Duties & Responsibilities Patient Registration & Coordination • Enter and verify patient demographic and insurance information at every point of contact., • Assist patients with Medicaid applications, including Newborn Add-On, MPE, and CountyCare enrollment., • Schedule and confirm patient appointments according to established procedures., • Greet patients and answer calls professionally and courteously within a minimum number of rings., • Obtain authorization for treatment from managed care organizations and explain self-pay policies to patients., • Maintain office supplies and forms required for front desk operations., • Ensure compliance with Federally Qualified Health Center (FQHC) program requirements, including Sliding Fee Scale discounts., • Work collaboratively with all departments to ensure timely patient registration and coordinated care., • High School Diploma or GED required., • 2-3 years of experience in customer service, patient registration, or front desk operations., • Electronic Health Record (EHR) experience preferred., • Bilingual in Spanish preferred., • Ability to type at least 35 WPM and perform general office duties such as filing, printing, and data entry., • Familiarity with telephone and intercom systems, personal computers, and data retrieval., • Strong interpersonal skills with the ability to handle public interactions, patient concerns, and conflicts with professionalism, tact, and discretion., • Knowledge of HIPAA regulations and the ability to handle sensitive information securely. Hourly Rate: $18.37 Friend Health offers a competitive salary and a comprehensive benefits package, including: • Medical, Dental, and Vision Insurance, • 403(b) Retirement Plan with Employer Contributions, • Paid Time Off (PTO) & Paid Holidays, • Life Insurance & Disability Coverage, • Tuition Reimbursement & Professional Development Opportunities This position involves extensive patient contact, increasing the risk of exposure to tuberculosis (TB). Employees are required to comply with annual TB testing and flu vaccination policies. Exceptions are granted only for documented medical contraindications or religious objections, and employees who decline vaccinations will be required to wear a mask as appropriate. Equal Employment Opportunity (EEO) Statement Friend Health – HRDI is an equal opportunity employer. We consider all applicants for employment without regard to race, religion, color, age, sex, national origin, citizenship, ancestry, marital or parental status, sexual orientation (including gender identity and expression), military discharge status, physical or mental disability, or any other protected status under applicable laws. Additionally, Friend Health – HRDI provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA) and applicable state/local laws, including during the hiring process. Join Our Team! If you are a detail-oriented and customer-focused professional passionate about coordinating clinic operations and delivering excellent patient service, we encourage you to apply! Join Friend Health today and help make a difference in community healthcare.

Job Description We are seeking a Direct Bill Assistant for our busy call center located just a mile south of Midway Airport! The Direct Bill Assistant will provide excellent customer service to collect payments and respond to billing inquiries from external and internal customers. This is an excellent opportunity for a Customer Service Professional who is looking to grow in their profession. DUTIES & RESPONSIBILITIES: • Handle high volume of inbound calls from insureds regarding billing., • Take payment and billing questions by phone, • Work with the underwriting department to resolve billing matters, • Process payments received by mail, phone, walk-ins and online into billing systems, • Process agent sweeps and policy EFT payments on a daily basis, • Process premium returns via ACH to agents as needed, • Close and reconcile all payment batches on a daily basis, • Process premium refunds by reviewing all daily system reports, • Collection and follow up on NSF premium payments-Insured Drafts and Credit Card, • Print and process all checks issued, • Loss and Premium refunds, • Report all checks issued and voided to the bank for positive pay, • Match and attach claim checks to files verifying approval of payment, • Post cash disbursement journals, • Process stop payment requests, • Daily filing of journal entries, paid bills, other documents, • Assist with other accounting projects as needed. QUALIFICATIONS REQUIRED: • Pleasant phone demeanor is a must!, • Detail oriented and proficient in data entry required, • Strong ability to multitask, • Strong Communication skills, • Proficiency with Excel and Word PREFERRED: • High School education minimum with some accounting experience preferred, • Associates degree in business or accounting a plus, • Bilingual- English/Spanish, a plus Warrior Insurance Network (WIN) provides a competitive benefits package to all full- time employees. Following are some of the perks First Chicago employees receive: • Competitive Salaries, • Commitment to your Training & Development, • Medical and Dental, • Telemedicine Benefit, • 401k with a generous company match, • Paid Time Off and Paid Holidays, • Tuition Reimbursement Training Programs, • Wellness Program, • Fun company sponsored events *Published ranges are estimates. Offered compensation will be based on experience, skills, education, certifications, and geographic location. Job Posted by ApplicantPro

Job Description We are seeking a Direct Bill Assistant for our busy call center located just a mile south of Midway Airport! The Direct Bill Assistant will provide excellent customer service to collect payments and respond to billing inquiries from external and internal customers. This is an excellent opportunity for a Customer Service Professional who is looking to grow in their profession. DUTIES & RESPONSIBILITIES: • Handle high volume of inbound calls from insureds regarding billing., • Take payment and billing questions by phone, • Work with the underwriting department to resolve billing matters, • Process payments received by mail, phone, walk-ins and online into billing systems, • Process agent sweeps and policy EFT payments on a daily basis, • Process premium returns via ACH to agents as needed, • Close and reconcile all payment batches on a daily basis, • Process premium refunds by reviewing all daily system reports, • Collection and follow up on NSF premium payments-Insured Drafts and Credit Card, • Print and process all checks issued, • Loss and Premium refunds, • Report all checks issued and voided to the bank for positive pay, • Match and attach claim checks to files verifying approval of payment, • Post cash disbursement journals, • Process stop payment requests, • Daily filing of journal entries, paid bills, other documents, • Assist with other accounting projects as needed. QUALIFICATIONS REQUIRED: • Pleasant phone demeanor is a must!, • Detail oriented and proficient in data entry required, • Strong ability to multitask, • Strong Communication skills, • Proficiency with Excel and Word PREFERRED: • High School education minimum with some accounting experience preferred, • Associates degree in business or accounting a plus, • Bilingual- English/Spanish, a plus First Chicago Insurance Company provides a competitive benefits package to all full- time employees. Following are some of the perks First Chicago employees receive: • Competitive Salaries, • Commitment to your Training & Development, • Medical and Dental, • Telemedicine Benefit, • 401k with a generous company match, • Paid Time Off and Paid Holidays, • Tuition Reimbursement Training Programs, • Wellness Program, • Fun company sponsored events *Published ranges are estimates. Offered compensation will be based on experience, skills, education, certifications, and geographic location. Job Posted by ApplicantPro

Job Description We are seeking a full-time Pediatrician to join our team at a Federally Qualified Health Center (FQHC). Board certification required or must be board-certified within one year of starting. Bilingual (English/Spanish or English/Polish) is preferred. Why Join Us: • Make a direct impact in an underserved community with high-quality, compassionate care., • Competitive compensation, comprehensive benefits, and work-life balance., • Supportive, inclusive workplace with opportunities for professional growth., • Serve the diverse needs of patients in the West Town area of Chicago. Responsibilities: • Provide comprehensive pediatric care to children of all ages., • Collaborate with a dedicated team of providers to improve community health., • Focus on wellness, prevention, and treatment of common childhood illnesses. Benefits: • Health, dental, and vision insurance., • Retirement plans with employer match., • Paid time off (PTO) and paid holidays., • Malpractice insurance provided at no cost (occurrence policy, no tail required)., • Loan repayment options available through HRSA programs. About Us: HealthPlus Staffing is National Leader in the Healthcare Staffing Industry. We partner up with top facilities nationwide with the focus of finding them highly qualified candidates. Our Promise: • We will put you in front of the decision makers., • We will provide feedback on your application., • We will work on your behalf to obtain as much info as you need to make a well-informed decision. If interested in this position, please submit an application or call us at 561-291-7787 to speak with one of our highly experienced consultants. We look forward to finding your next position! The HealthPlus Team.

We're hiring an immigration attorney to join our team at Francis Law Center. Our clients trust us with some of the most important moments of their lives — reuniting with a spouse, protecting a loved one from removal, building a future in the U.S. We need an attorney who takes that responsibility personally and is ready to drive cases, not just process them. What you'll do: • Carry a caseload spanning family-based petitions, humanitarian relief, and removal defense, with primary responsibility for removal defense cases., • Appear at master calendar, bond, and individual hearings before EOIR, • Draft motions, RFE responses, and substantive filings, • Counsel clients directly in English or Spanish — set expectations, explain strategy, document every conversation, • Supervise and quality-check paralegal work before filing, • Stay current on USCIS, EOIR, BIA, and Seventh Circuit developments What you bring: • Active U.S. bar admission in good standing (any state or territory — this is federal immigration practice), • Minimum 1 year of removal defense experience, • Family-based immigration experience (I-130, I-485, I-751, K-1, consular processing) is strongly preferred, • Bilingual fluency in English and Spanish is strongly preferred, • Track record of independent case ownership, clean filings, and reliable deadlines, • Genuine alignment with our mission: helping immigrant families stay together Who thrives here: We only hire A-team players — people who connect with our mission, not just the job description. That means you take ownership of your work and your mistakes. You want to grow personally and professionally, not just collect a paycheck. You have the courage to speak up when something isn't right and suggest ways we can do better. In return, we invest in your development and create an environment where your contributions directly help you move closer to your own goals. If you're looking for "just a job," this isn't it. If you want work that matters and a team that holds itself to high standards, keep reading. This is a hybrid role: 2–3 days/week in our Schaumburg or Chicago office, remote the rest. Competitive compensation with benefits. To apply: Send your resume and a brief cover letter to . In your cover letter, answer this in 4–6 sentences: Tell us about a case where you had to make a judgment call without senior-attorney input — what was the issue, what did you decide, and how did it turn out? • Applications without the cover letter response will not be reviewed.

Job Description Job Title: Customer Service-Worksite Representative Location: Chicago, IL 60631 Duration: 6 months (Temp to Perm) Note: • Bilingual candidates only, • Job Schedule: Training is on site for 7-8 weeks, 40 hours per week for training. 5 days per week in office., • TEMP TO PERM, • It is 40 hours per week. The hours of operation are 730am-600pm CT, • Location: Triangle Plaza 8750 W. Bryn Mawr Avenue Chicago IL USA 60631 Combined Insurance, a Clients Company, is seeking a Worksite Representative to join our fast-paced, high energy, growing company. We are proud of our tradition of success in the insurance industry of over 100 years. Come join our team of hard-working, talented professionals! Job Summary • Often the first point of contact for customers, the Worksite Representative is responsible for addressing customer service concerns, inquiries and activities., • The Worksite Representative is responsible for handling specific call types and completing the requests in accordance with departmental guidelines and procedures., • As a Worksite Representative, he/she is responsible for creating positive customer experience through professionalism, amicability, and knowledge of Combined’s products and systems. Responsibilities • Supporting policyholders with insurance product information, • Answering PFP calls and responding to policyholder inquires with claims, service and intake related issues, • Provide detailed information about policies statuses, • Assist with basic technical troubleshooting for self-service related issues, • Ability to send transfers to the PFP sales team to increase APV revenue, • Ability to handle claim intake for PFP, • Consistently meets or exceeds expectations for departmental standards related to quality, average handle time, auxiliary time, after call work and other KPI’s., • Exhibits and practices the Organization’s Common Purposes and Shared Traits. Understands organizational objectives, supports process improvements, and provides feedback to leadership., • Willingness to participate in partnership training and mentoring of Junior Representatives., • Willingness to perform other duties as assigned., • Expected to be able work various shifts within 7:30 a.m. – 6:00 p.m. CDT timeframe., • Represents the Combined tenants: Personal Connection, Empathy, Problem-Solving, and Ownership Competencies • Problem Solving: Takes an organized and logical approach to thinking through problems and complex issues. Simplifies complexity by breaking down issues into manageable parts. Looks beyond the obvious to get at root causes. Develops insight into problems, issues and situation., • Continuous Learning: Demonstrates a desire and capacity to expand expertise, develop new skills and grow professionally. Seeks and takes ownership of opportunities to learn, acquire new knowledge and deepen technical expertise. Take advantage of formal and informal development opportunities. Takes on challenging work assignments that lead to professional growth, • Initiative: Willingly does more than is required or expected in the job. Meets objectives on time with minimal supervision. Eager and willing to go the extra mile in terms of time and effort. Is self-motivated and seizes opportunities to make a difference., • Adaptability: Ability to re-direct personal efforts in response to changing circumstances. Is receptive to new ideas and new ways of doing things. Effectively prioritizes according to competing demands and shifting objectives. Can navigate through uncertainty and knows when to change course, • Results Orientation: Effectively executes on plans, drives for results and takes accountability for outcomes. Perseveres and does not give up easily in challenging situations. Recognizes and capitalizes on opportunities. Takes full accountability for achieving (or failing to achieve) desired results, • Values Orientation: Upholds and models Client values and always does the right thing for the company, colleagues and customers. It is directly truthful and trusted by others. Acts as a team player. Acts ethically and maintains a high level of professional integrity. Fosters high collaboration within own team and across the company; constantly acts and thinks “One Client” Skills • Previous experience as a customer service representative and prior contact center experience are preferred, • Basic familiarity with insurance products and policy schedules., • Friendly and professional demeanor., • Excellent communication and interpersonal skills., • Basic computer skills and knowledge of database software., • Demonstrated attention to detail, organizational skills, and time management skills., • Ability to work a flexible schedule to meet the needs of the business and performance requirements., • Ability to remain calm in stressful situations., • Ability to explain detailed policy concepts in a simple way, • Bilingual skills (verbal, written, read) in Spanish preferred Education and Experience • 3- 5 years’ experience of customer service., • High School Required; Bachelor’s Degree preferred Compensation: The hourly rate for this position is between $20.00-$22.00 per hour. Factors which may affect starting pay within this range may include [geography/market, skills, education, experience and other qualifications of the successful candidate]. Benefits: Sunrise offers ACA compliant medical coverage/dental insurance/vision insurance to all employees. We also offer Sick time benefits as required per State regulations. Ghouse: | (732) 395-4372 | URL: Company DescriptionFounded in 1990, Sunrise Systems is an award winning IT/Professional Staffing firm to Fortune 500 and State/Local Government Agencies.Founded in 1990, Sunrise Systems is an award winning IT/Professional Staffing firm to Fortune 500 and State/Local Government Agencies.

The call center representative must possess excellent verbal communication skills and the ability to accurately document customer interactions. Bilingual Call Center Representative. Overview: We are seeking for Full-Time and Part-Time Bilingual Call Center Representative for a healthcare service pro

Req ID: 352985 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Customer Care Associate to join our team. Customer Care Associate, providing customer care to Life Insurance policyholders, agents and other customers. Must Live in Continental United States This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short- and long-term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally required benefits. Pay for this role is $20.00hr The required schedule availability for this position is Monday-Friday 7:00 am to 7:00 pm (Central Time), Saturday (Central Time) Shift times may be changed as per client requirements. Additionally, Overtime may be required based on business requirements. Basic Qualifications: • 1 year experience (WAH) remote customer service, • 1 year experience working in an office setting, multitasking online with multiple Microsoft Windows PC applications, • Minimum High school diploma or GED., • Spanish Bilingual Responsibilities: • Previous life insurance industry experience that required knowledge of life insurance and annuity policies where you handled calls from policy holders inquiring about payments, policy information, or claims to support callers with various questions on different life insurance products., • Providing front-line phone customer care support to policyholders, beneficiaries, agents, and internal customers., • Ensuring customer satisfaction (CSAT) and strive to meet service metrics., • Developing and maintaining a solid working knowledge of the insurance industry and of all products, services and processes performed by the team., • A typical day will likely involve fielding between 75 to 100 calls., • Communicating effectively and professionally with both internal and external customers to resolve questions and issues., • Collaborating with management or other team members as appropriate to proactively address service issues and concerns., • Attention to detail, accuracy, and accountability for your work product., • Designated quiet area to complete calls while working from home New hire must have a working device (such as cell phone or tablet) for the 2-Factor Authentication process *** All new hires will be required to successfully complete our Call Center training classes and demonstrate proficiency of the material. Must Pass Drug screen Must Pass a background check with Education check and employment verification check. Remote Working and Technology Requirements To work remote, individuals must meet all the established Remote requirements including those pertaining to a home workspace and related technology. Technology • NTT DATA will provide a computer and headset for remote work., • Employees are responsible for the care and security of all equipment provided. They must return it immediately upon separation from the company following company protocols., • Failure to return equipment may result in collection actions and/or other consequences., • Individuals must provide their own high speed internet access with speeds at or above 50 Mbps., • A hard-wired ethernet connection is required. Wi-Fi, mobile, wireless and public internet connections are forbidden as are connections outside of one’s personal dwelling or location. Technical Performance and Issue Tracking • Management monitors all technical issues and agent downtime. Consistent availability is critical to business operations., • Remote employees must adhere to all technical support procedures and protocols., • Chronic connectivity issues or recurring downtime that impede job performance, including internet outages, may result in the remote status changing to onsite. Remote Workspace Remote work demands a high degree of professionalism, self-discipline, and accountability. The following workspace standards are vital to delivering exceptional service. • Employees must have a dedicated, professional workspace conducive to servicing Customer Service customers with the same quality as an onsite environment., • The workspace must be a permanent, unencumbered location used daily for work., • Employees must work with minimal distractions that do not interfere with business operations or service delivery., • Ideally, the workspace is isolated from other household members and used exclusively for job duties., • Background noise, interruptions from people or pets, and other distractions must be kept to an absolute minimum to avoid disruptions to customer service., • Employees must work from the same location consistently unless prior approval is obtained., • If a change in work location is necessary:, • The new location must meet all Remote Workspace and Technology Requirements., • Notification to NTT DATA Management is required before relocating #INDBPO #LI-MIWS About NTT DATA NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D. Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, ___. NTT DATA endeavors to make ___ accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at ___. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click ___. If you'd like more information on your EEO rights under the law, please click .

Bilingual Call Center Representative. Overview: We are seeking for Full-Time and Part-Time Bilingual Call Center Representative for a healthcare service provider. The call center representative will assist customers and providers with general inquiries and specific account troubleshooting.

Job DescriptionBenefits: • 401(k), • Employee discounts, • Health insurance The ideal candidate will be courteous and understanding, capable of handling a variety of customer situations with patience and care. Success in this role involves adhering to performance metrics such as balance resolution, call quality, response time, average handle time, schedule adherence and customer satisfaction. Comprehensive training will be provided in a classroom setting for a period of 3 weeks, equipping the individual with the tools and knowledge to become a subject matter expert and grow within the project and organization. This role will begin in an in-office setting to support onboarding and training during the initial 90+ days, with the potential to transition to an optional remote schedule dependent on employee performance and compliance approval. Post-remote setting, based on business need and employee performance, candidate may be subject to return to work in-office or removed from the designated project. Details of the remote-work arrangement to be discussed during the onboarding process. Candidates approved for remote work must meet the following additional requirements to ensure productivity, data security, and a professional work environment: Secure and private workspace free from noise, distractions, and interruptions during working hours. Reliable high-speed internet connection capable of supporting voice, video and data applications. Company-provided approved equipment must be used exclusively for work purposes. Adherence to data privacy and confidentiality standards, including safeguarding sensitive consumer information in compliance with company policy and applicable laws. Physical security of work area, including restricted access to the workspace and proper handling of digital, written, or printed materials as applicable. Availability to remain seated and engaged during production hours per shift while handling calls and updating systems. Compliance with all remote work policies, including attendance, punctuality, and performance expectations. Job Responsibilities: Understand and meet performance metrics: Demonstrate a strong understanding of call center Key Performance Indicators (KPIs), including but not limited to call volume, call quality, average handle time, response time, resolution rates, and customer satisfaction, and consistently meet or exceed daily, weekly, and monthly targets. Maintain production and focus: Work a full shift while remaining seated and engaged during production hours, maintaining consistent productivity and focus throughout the day. Demonstrate professionalism and reliability: Exhibit strong work ethics, punctuality, and time management skills to ensure consistent attendance and dependable performance. Handle customer interactions: Conduct inbound and outbound calls with professionalism, using clear and courteous communication to address customer inquiries, resolve issues, and provide accurate information. Build customer relationships: Establish and maintain a respectful and solution-oriented rapport with customers, fostering trust and cooperation throughout interaction. Process payments and resolve accounts: Accurately take and process payments, negotiate resolutions, and ensure proper handling of financial transactions in accordance with company and privacy policies. Follow up and respond promptly: Conduct timely follow-ups and respond to customer needs with urgency and empathy to ensure a positive customer experience. Document interactions accurately: Maintain detailed, accurate, and up-to-date records of customer interactions in the system of record while navigating multiple software platforms simultaneously. Complete administrative tasks: Perform required administrative duties efficiently and accurately, contributing to overall team productivity and compliance. Comply with regulations and policies: Adhere to all applicable federal, state, and local laws, as well as internal company policies and procedures, including those related to data privacy and customer confidentiality. Maintain a professional remote work environment: Ensure a quiet, secure, and distraction-free workspace that supports productivity and protects sensitive customer data. Protect physical and digital security: Implement physical security measures in the remote workspace, such as restricted access and secure storage of confidential materials, and use only company-approved equipment and secure internet connections. Adapt to additional responsibilities: Be flexible and willing to take on additional duties as assigned, contributing to team success and operational needs. REQUIREMENTS Education and Experience: High School Diploma or equivalent (Required). College Degree (Preferred) Customer Service: 1 year (Required) Call center: 1 year (Preferred) Bilingual Spanish (Preferred, but not Required) Debt Collections (Preferred, but not Required) Skills and Abilities: Customer service excellence: Demonstrate patience, empathy, and professionalism in every customer interaction, with a focus on delivering a positive experience. Exceptional communication and critical thinking: Communicate clearly and effectively with customers and team members, while using sound judgment and analytical thinking to resolve issues. Strong organizational and follow-up skills: Manage tasks efficiently, track progress, and follow up on outstanding items with attention to detail and accuracy. Technical proficiency: Be comfortable using computers, navigating multiple systems, and learning new software tools as needed for the role. Cultural sensitivity: Show respect and understanding for diverse backgrounds and perspectives, fostering an inclusive and respectful work environment. Effective time management: Prioritize tasks and manage workload efficiently to meet deadlines and performance goals. Professional demeanor under pressure: Maintain composure and professionalism when handling challenging situations or receiving feedback. Problem-solving ability: Identify issues quickly and implement effective solutions using sound judgment and available resources. Multitasking capability: Simultaneously manage phone conversations, data entry, and system navigation without compromising accuracy or customer service quality. Emotional intelligence: Handle emotionally charged or difficult customer situations with empathy and escalate appropriately when necessary. Self-motivation and accountability: Take initiative, stay focused, and consistently meet expectations without constant supervision. Sustained focus and endurance: Maintain concentration and productivity during long periods of seated work and repetitive tasks. Adaptability and flexibility: Adjust to changes in procedures, systems, and performance expectations with a positive and proactive attitude. Active listening skills: Listen attentively to customer concerns, ask clarifying questions, and respond appropriately to ensure understanding and resolution. Dependability and punctuality: Demonstrate consistent attendance and reliability, contributing to team stability and performance. Team collaboration and independence: Work effectively both independently and as part of a team in a fast-paced, goal-driven environment. Data privacy awareness: Understand and follow best practices for protecting sensitive customer information in compliance with company and legal standards. Remote work readiness: Maintain a secure, quiet, and professional home office environment that supports productivity and confidentiality. Bilingual (optional): Ability to communicate fluently in more than one language is a plus and may enhance service to a broader customer base. Work Location: 700 North Sacramento Blvd. Suite 221, Chicago, IL Looking for candidates in Chicago or nearby suburban areas. All training will be in-office for the initial 90 days; thereafter remote work approval is contingent on employee performance. Hours: Shifts will be Monday to Friday, 8:00am to 5:00pm, or 9:00am - 6:00pm, dependent on project need. Job Type: Full-time (40 hours per week), In-Office or Remote Pay rate $18 hr; plus incentive averages to $21 hr Benefits: 401k Health insurance Dental insurance Life insurance Vision insurance Accrued Paid time off Accrued Sick time off Employee Discounts Paid Training Work from Home Physical setting: Call center, In-Office, Remote Application Question(s): If Bilingual, are you comfortable servicing Spanish-speaking calls? Write "Yes", "No", or "N / A" Are you able to reliably commute to 700 N Sacramento Blvd, Ste. 221, Chicago, IL during the initial 90+ days of employment? This is a remote position.

Job Description Harris & Harris has over 50 years of experience in customer care and revenue recovery, specializing in the utilities, government, and healthcare markets. We’re looking for friendly, professional, and motivated Collections Representatives to join our Government team. If you’re looking for a company that embraces the principles of respect, compassion and trust, please apply with us today! Collections Representative The Collections Representative will negotiate with customers to arrive at the best resolution for our clients and the company by using compassion, empathy, and respect. Location: Remote work acceptable, must be in domestic, continuous United States. Schedule: Monday through Thursday - shift between 7:00am to 7:00pm CST, Friday - shift between 7:00am and 6:00pm CST, 1 evening shift with 10:00am to 7:00pm CST schedule, and every other Saturday 8:00am to 12:00pm CST. Salary: $18.50/hour with an uncapped commission structure. Additional Compensation and Benefits: At Harris & Harris, we truly care about each employee’s health, wellness, financial stability, and education. We are proud to offer the following benefits: • Competitive Medical, Dental, and Vision insurance from premium providers, • Paid Time Off (PTO) and Wellness Days, • 401K with company matching (available after 6 months of employment) – 100% company match up to 3% of included compensation, 50% company match of the next 2% of included compensation with 100% vesting upon eligibility., • Company paid Basic Life Insurance, Long Term Disability Insurance, Employee Assistance Program (EAP), and Travel Assistance., • Tuition Reimbursement after 1 year of employment, • Use manual and automated dialing to contact delinquent account holders from across the country by telephone (averaging about 200 outbound calls a day), • Request for payment of the outstanding balance in full or create alternative payment plans for the delinquent account holder if they cannot pay the outstanding balance in full, • Process payments using check by phone, credit/debit cards, Western Union, or offer the customer the ability to mail in payments, • Follow up with account holders on their established payment plans and recommend what further action should be taken for account holders who default on their payment plans Must Have: • Bilingual with Spanish preferred, • Must have 2 to 3 years of experience in a high volume, call center environment, • Basic skills and familiarity with navigating multiple computer systems, and Microsoft Excel, Outlook, and Word, • At least 1 year of previous collections experience, • Familiarity with the CFPB, TCPA, FDCPA, and HIPAA preferred – but we will teach you, • Experience with CUBS (Columbia Ultimate Business Systems) is a plus!, • Military experience is always a plus, and we encourage veterans to apply! Harris & Harris is a premier, full-service revenue recovery firm headquartered and founded in Chicago, IL. Since 1968, we have been trusted partners of some of the country’s largest healthcare, utility, and government entities. Our clients benefit from our having more than 50 years in the business. The family business Samuel Harris started more than five decades ago is now a firm comprised of more than 500 hundred employees including our Collections and Customer Care professionals. Our teams employ the latest technology and best ethical practices to help businesses recover revenue and provide world class customer service. We take pride in knowing what it takes to turn a call from "average" to "excellent" and are proud to continue our strong history of delighting clients and customers thanks to our outstanding employees. They make the difference every day, shift, and call and transform challenges into victories. They are the lifeblood of what we do and who we are. At Harris & Harris, we’re proud to be an organization where everyone is welcome and can feel free to be their authentic selves at work. We’re passionate about celebrating the differences that make each of us unique. Our culture focuses on our employees and we look for opportunities to recognize and celebrate together. We are an organization that cares about our people. From monthly activities, bonuses and contests, to competitive wages and benefits, we foster an environment where our employees feel valued. We are also an organization that believes in the power of giving back. Our internal cross functional committee, Harris Cares, guides our philanthropic activities. We have partnered with organizations such as One Warm Coat, Greater Chicago Food Depository, American Cancer Society, Bright Pink, The Heat and Warmth Fund (THAW), and Operation Stars and Stripes. Most recently we have partnered with local schools and charitable organizations to give back to our communities including the American Heart Association, Habitat for Humanity, A Just Harvest, and R. Nathaniel Dett Elementary School. At Harris & Harris, everyone is important, and we believe that one person can make a difference for their colleagues, for our clients, and for our company. We look forward to hearing from you! Harris & Harris is an equal opportunity employer. Applicants will not be discriminated against based on race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, disability, ancestry, marital status, veteran status, medical condition or any protected category prohibited by local, state or federal laws

Job DescriptionDescription: Hybrid. Only 1 day a month on site after training. Office located in near Wabash and Michigan Avenue. Overview: We are seeking for Full-Time and Part-Time Bilingual Call Center Representative for a healthcare service provider. The ideal candidate is fluent in English and Spanish. They must be able to read a Spanish and English script. The call center representative will assist customers and providers with general inquiries and specific account troubleshooting. The call center representative must possess excellent verbal communication skills and the ability to accurately document customer interactions. Pay: $18.20/hour if bi-lingual in English and Spanish Benefits: • Paid Leave, • Paid Sick Leave, • Good hours of operation – no late nights or overnight, • Weekends and holidays off What you will do: • Answer incoming calls from customers, general public, and providers, • Complete and/or process new applications for health care coverage via the telephone and interpret eligibility determinations made by the Marketplace, and enrollment into health plans., • Facilitate the fulfillment of caller requests for materials via mail, email, or download, • Track and document all inquiries using the applicable systems, • Transfer/refer consumers to appropriate entities according to the established guidelines, • Escalate calls or issues to the appropriate designated staff for resolution as needed, • Complete associated tasks according to the established guidelines, • Meet Quality Assurance (QA) and other key performance metrics, • Follow all policies, procedures, and protocol when engaging with caller, • Equipment (computer, headset) provided by the company We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. Requirements: What You Need: • Be fluent in English and Spanish, • Can read English and Spanish, • High School diploma or equivalent, • 1 year of experience in call center environment or 1 year of experience in customer service, • Highly proficient in the latest version of Microsoft Office 365, • Ability to work with multiple screens, • Typing requirement of a minimum of 25 wpm, • Comfortable being on camera during work shift, • Internet speed of at least 20MBPS for remote work, • Must be able to commute to the South Loop of Chicago when needed, • Excellent verbal and written communication skills, • A genuine desire to help others

Job Description Who We Are At Old Second, you're first! For more than 150 years, Old Second has consistently put businesses and individuals throughout the Chicago area first, and we're only getting started. With great employees we've grown from a single location in the back of a general store to 50 locations and over $6 billion dollars in assets. At Old Second we embrace values that foster an environment of community and growth. Recently, we've been voted a Forbes Best-In-State Bank for Illinois by our customers. Be a part of something big as we continue our growth story together! Move your career forward at Old Second. Position Overview The Customer Support Center Representative/Senior Customer Support Center Representative is responsible for meeting sales and service goals by handling incoming customer calls, emails, web chats, and/or web cases, and resolving issues relating to new or existing accounts in a high-volume call center environment. Essential Job Functions – All Levels • Meet and exceed sales and service goals by actively engaging in the referral and product generating process including maintaining and exceeding an industry standard service level, meeting individual sales referral goals and utilizing sales and customer service software., • Handle customer calls, emails, web chats, and/or web cases efficiently and accurately regarding (but not limited to) balance and check inquiry, perform research when necessary, fund verifications, input customer account transfers, process check orders, work with various ATM transactional software, provide Online Banking support, and other miscellaneous requests., • Maintain advanced knowledge of Old Second products and services including both internal and legislated compliance and policy and procedures. Additional Responsibilities – Senior Level • Maintain flexibility to resolve escalated Support Center issues including handling irate customers and complex operational or service issues., • Maintain availability to assist in the training of new Support Center Representatives. Minimum Requirements – Level I • High school diploma (or equivalent) and one year or more of related experience (banking, cash handling, customer service and/or sales, office, etc.); or equivalent combination of education and experience., • Must work onsite to perform responsibilities of this position., • As a condition of employment, employees are required to acknowledge and agree to, in writing, call monitoring and recording for customer quality and performance standards upon hire. Minimum Requirements – Senior Level • High school diploma (or equivalent) and two years or more of related experience (banking, cash handling, customer service and/or sales, office, etc.); or equivalent combination of education and experience., • Must work onsite to perform responsibilities of this position., • As a condition of employment, employees are required to acknowledge and agree to, in writing, call monitoring and recording for customer quality and performance standards upon hire. Competencies • Excellent phone skills including customer service and sales, • Professional oral, written and interpersonal skills, • Collaborative and team oriented; works well with others, • Strong computer skills Preferred, but not required • Knowledge of the Jack Henry system a plus, • Some college preferred, • Strong customer service experience, • Bilingual a plus Note: This job description is not intended to be all-inclusive. Employee may perform other duties as assigned to meet the ongoing needs of the organization. Location Details This position is considered a hybrid role. With management approval, an incumbent may work a combination of remote and onsite work to perform the regular responsibilities of the role. Actual schedule requirements may vary based upon business needs. Onsite work may be performed at the following location(s): North Aurora, IL; Oak Brook, IL; Darien, IL; or Lombard, IL Compensation & Benefits Customer Support Center Representative Base pay: $19.50 - $25.00/hour. Old Second is committed to fair and equitable pay practices. Pay is dependent upon the pay range and the incumbent's knowledge, skills and experience. Variable Pay: Eligible to participate in the Retail Incentive Plan. Payment varies based upon sales/service performance. Senior Customer Support Center Representative Base pay: $20.50 - $27.00/hour. Old Second is committed to fair and equitable pay practices. Pay is dependent upon the pay range and the incumbent's knowledge, skills and experience. Variable Pay: Eligible to participate in the Retail Incentive Plan. Payment varies based upon sales/service performance. Benefits: How We Support You - Old Second Note: Job levels and hiring decisions are based upon both the business needs and the qualifications of the incumbent. In some cases, an incumbent may meet the requirements of a senior level role but may be hired in at a lower level based upon business needs and staffing dynamics. Thanks for considering Old Second!

Job Description THIS IS A BILINGUAL ENGLISH/SPANISH MEDICAL CONTACT CENTER AGENT POSITION STATEMENT OF PURPOSE: The Medical Contact Center Agent will be responsible for outbound and inbound calls, voicemails, and emails to/from insurance plan members in a high-performance contact center environment. This position requires high quality customer service assistance when responding to inquiries pertaining to a variety of Primary Care Providers (PCP), Health Risk Screenings (HRS), and other campaigns. Medical Contact Center Agent will be responsible for scheduling and registering appointments for the Health System by utilizing all available informational tools and websites. Calls may consist of requests for additional insurance plan information, such as, id cards, welcome packets, PCP changes, and transfers to other contact centers. PRINCIPLE DUTIES AND RESPONSIBILITIES, BUT ARE NOT LIMITED TO: • Effectively respond to inbound calls, voicemails, or emails promptly, politely, and professionally., • Obtain and enter accurate demographic information into the clients Health System application, • Accurately schedule and register patients for appointments utilizing the clients Health System software., • Accurately communicate appointment date, time, location and the provider’s name to the patient., • Answer questions and offer other information, as requested, to provide patient-focused service and a positive impression of the organization., • Conducting outbound calls to welcome members to the program and to conduct or schedule a Health Risk Screenings., • Follow the appropriate escalate protocols for Triage (red flag) calls., • Conduct research to confirm and validate insurance member demographics, specifically for, name, address and phone number., • Maintain up-to-date knowledge of the clients Health System policies and procedures as they apply, • Adhere to the HIPAA (Privacy Act) as it relates to the confidentiality of information released with policies and procedure, • High School diploma or equivalent required,, • Health Care and Customer Call Center experience preferred, but not required,, • Bilingual English/Spanish required,, • Ability to handle a call center environment. Work efficiently, accurately and be able to multi-task,, • Ability to exercise good judgment to handle calls appropriately,, • Must be able to navigate through multiple databases that are utilized though Health’s software application,, • Must be able to type a minimum of 30 words per minute with 95% or greater accuracy,, • Must have excellent interpersonal and communication skills both written and orally,, • Proven ability to work as a member of a team is required,, • Will be required to complete program update training, as warranted, and successfully implement that knowledge in day-to-day operations,, • Team members must have a smart phone to download and use an authentication application to gain access to the client data platform., • Team members must be aware and prepared that training will consist of 2 to 4 weeks of in-house and virtual training., • Team members will be eligible to transition to a remote location within 60 to 90-days of their start date once the team member has proven the ability to work independently and successfully meet the required goals and key performance indicators., • All team members will be required to attend scheduled in-house trainings sessions, coaching, and performance sessions.

Job DescriptionRemote Bilingual French Customer Service Agent Location: Remote Pay Rate: $16/hr Schedule: French shift: 10:30 AM – 7:00 PM (2 openings) About the Role We are seeking a Remote Bilingual French Customer Service Agent to support customers with auto lease and loan insurance requirements. In this role, you will make outbound informational calls to customers whose insurance coverage has discrepancies, such as cancelled policies, missing payments, or incomplete documentation. This position is not sales or collections—all calls are strictly informational and focused on problem resolution. Key Responsibilities • Handle approximately 14 outbound calls per hour; position is 100% phone-based, • Contact customers to resolve insurance-related issues, • Verify insurance details directly with insurance agents (e.g., coverage limits, deductibles), • Upload and document information accurately within internal systems, • Leave client-approved scripted voicemails when insurance agents are unavailable, • Ensure all insurance requirements are met in a timely and professional mannerTraining, • Duration: First 3 weeks, • Schedule: 8:30 AM – 5:00 PM, • Training includes classroom instruction, job shadowing, and monitored calls, • A performance assessment is required at the end of week three, • 80% passing score required to move into the assigned shift, • One additional week is provided for reassessment if needed; failure to pass will result in assignment terminationRequired Qualifications, • High School Diploma or equivalent, • Bilingual in French and English (spoken and written), • Ability to type 30 WPM, • 1+ year of customer service experience, including retail, call center, office, data entry, or restaurant roles, • Comfortable being on the phone for the entire workday, • Ability to meet performance expectations (call volume, quality, accuracy), • Positive attitude and strong customer-focused mindsetPreferred Skills, • Customer service or call center experience, • Strong communication and documentation skills, • Ability to follow scripts and detailed processes, • Time management and attention to detail #centralpriority26 Job Type & Location This is a Contract to Hire position based out of Chicago, IL. Pay and Benefits The pay range for this position is $16.00 - $16.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision, • Critical Illness, Accident, and Hospital, • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available, • Life Insurance (Voluntary Life & AD&D for the employee and dependents), • Short and long-term disability, • Health Spending Account (HSA), • Transportation benefits, • Employee Assistance Program The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Job Description We are looking for a Spanish Bilingual Customer Service Representative to support a non-profit organization through a Contract assignment based in Chicago, Illinois. In this role, you will serve as a key point of contact for members, providing thoughtful assistance over the phone, documenting interactions accurately, and helping callers understand available resources, policies, and required next steps. This position is well suited for a customer service representative with strong call center experience, dependable attendance, and a detail-focused approach to every interaction. Responsibilities: • Respond to incoming member calls with patience and a service-minded approach., • Record detailed and accurate notes from each interaction while updating information in web-based systems and internal databases., • Guide members through policies, procedures, and follow-up actions so they clearly understand what is needed next., • Explain documentation expectations and offer practical direction to help members complete requests correctly., • Enter orders, service details, and other required information with a high degree of accuracy., • Use tools such as SharePoint and Microsoft Office applications to access information, track activity, and support daily operations., • Handle a steady volume of calls while maintaining quality standards, confidentiality, and strong attention to detail., • Support additional customer service and administrative tasks as needed to meet team and member needs., • At least 3 years of experience in a call center or corporate customer service environment., • Spanish bilingual skillset - ideally experience in a bilingual call center environment, • Demonstrated ability to manage inbound calls effectively while delivering a positive customer experience., • Strong data entry and documentation skills with close attention to accuracy and completeness., • Proficiency with Microsoft Office Suite, SharePoint, and web-based customer or member management systems., • Clear communication skills, including the ability to explain policies and next steps clearly., • Reliable attendance, sound judgment, and a consistently detail-oriented work style., • All candidates are required to undergo screening.

A purpose-driven company is seeking a Customer Service Representative in Chicago.This role involves assisting members and physicians primarily via phone, requiring strong communication skills and a commitment to professional development.The ideal candidate will have a high school diploma, possess cu

Job Description 44 Paid Days Off Each Year!!! Job Duties: • Practice of medicine within the scope of license, training, credentialing and in accordance with the current standards of care and quality criteria adopted by PrimeCare., • See patients in PrimeCare clinics during office hours. This is a full-spectrum family medicine practice that serves all ages and conditions., • Participates in and provides after-hours call coverage as assigned., • Prescribe or administer treatment, therapy, medication, vaccination, and other specialized medical care to treat or prevent illness, disease, or injury., • Order, perform and interpret tests and analyze records, reports, and examination information to diagnose patients’ condition., • Complete charting on an electronic health record (Athena) and required paperwork in a timely manner., • Participate in health center and provider meetings. Education/Licensure/Certifications: • Graduate of accredited educational program with a master’s degree in nursing or doctorate degree in nursing or physician assistant degree., • Board certification in specialty must be kept current., • Unrestricted license to practice as an APRN or PA within the State of Illinois, Illinois Controlled Substance license,a nd federal DEA license. Benefits • Eligibility for NHSC Loan Repayment or State Loan Repayment programs, • 27 days of PTO each year, accrued each pay period, • 3 personal days, • 1 floating holiday, • 8 paid holidays, • $3,000 annual CME allowance and 5 day of CME time, • FTCA Coverage (no external malpractice or tail coverage required), • Medical/Dental/Vision coverage available the 1st of the month following 30 days, • Company-paid life, short-term disability, and long-term disability coverage, • Discretionary 403(b) match and profit sharing after meeting service requirements, • Flexible spending accounts, • Accident & critical illness coverage, • Pet insurance Salary All wages are based on relevant years of experience and time since completing an Advanced Practice Clinician program. The minimum rate is the wage that a new Advanced Practice Clinician will earn. If interested in part-time employment, the salary range will be adjusted accordingly. PrimeCare Community Health participates in multiple state and federal loan repayment programs. PrimeCare Community Health is firmly committed to creating a diverse workplace and is proud to provide equal employment opportunities to all applicants. Therefore, PrimeCare does not discriminate on the basis of creed, color, national origin, sex, gender identity, sexual orientation, age, religion, marital or parental status, alienage, disability, political affiliation or belief, military or military discharge status.

Job DescriptionDescription: The Role: The Domestic Violence Advocate provides comprehensive, trauma-informed support to families impacted by domestic violence, including assessment, safety planning, advocacy, and coordination of care. Responsibilities: • Reviews all program data; develops programmatic short-term and long-term goals; identifies and develops quality improvement projects that support the mission of Casa Tepeyac; prepares and submits reports to agency leadership and other stakeholders as required., • Establishes and maintains an environment that promotes integrity and accountability, innovation and collaboration, and a commitment to providing the highest quality of care possible., • Performs on-call and all other duties as needed and assigned., • Provide emotional support and counseling to victims of domestic violence, including crisis intervention and ongoing support., • Develop safety plans tailored to the individual needs of clients to enhance their security and well-being., • Facilitate access to legal services, including obtaining restraining orders and navigating the court system, to protect clients from abusers., • Coordinate with healthcare professionals to ensure victims receive necessary medical care and document injuries related to abuse., • Offer educational workshops and support groups for victims to understand the dynamics of domestic violence and build coping strategies., • Assist clients in securing housing, employment, and financial assistance to establish independence from abusers., • Engage in community outreach and education to raise awareness about domestic violence and advocate for policy change., • Compile and maintain detailed records of client cases, services provided, and outcomes for reporting purposes and to inform future advocacy., • Responsible for the intervention and treatment process for families referred for or seeking In-Home Family Services., • Provides screening and assessments to identify family protective and risk factors, challenges, strengths, and areas to address in the service plan., • Provides services and support in conjunction with the service plan, with constant review and adjustment as needed. Requirements: Qualifications: • Bachelor's degree in human services, plus (2) years of experience working in the social service field., • Ability to pass DCFS, requires criminal background checks including CANTS/SACWIS and SORS. Ability to provide required DCFS Medical Report/TB test, and proof of COVID-19 vaccination., • Working knowledge of DCFS policy and procedures and the ability to navigate between government and private agency practices., • Knowledge and understanding of program management; experience in project completion., • Experience with group work and general skills training and counseling., • Spanish/English Bilingual Capacity (read, write, and speak) required., • Strong verbal, written, and presentation communication skills., • Ability to network, interact, and work effectively with high profile individuals in their capacity as donors, funders, board members, and volunteers., • Ability and willingness to travel locally using own transportation to client’s homes; One Family Illinois locations; and other locations as needed., • Valid Illinois driver’s license with acceptable driving record, insured and reliable transportation., • Ability to relate to others in a sensitive, professional, and courteous manner., • Flexible scheduling, with the ability to work evenings or weekends as needed., • Ability to meet DCFS requirements as they relate to employment in Child Welfare Agency and Family Advocacy Center, including criminal background check, • Ability to handle sensitive and confidential materials., • Sensitivity to the cultural and socioeconomic characteristics of clients, community, and staff., • Ability to work in an alcohol, tobacco, drug, and firearm-free environment., • Ability to exercise discretion and independent judgement., • Commitment to One Family Illinois mission, vision, and values ADA DISCLAIMER/STATEMENT: The above statements are intended to describe the general nature and level of work being performed by the person assigned to this position. Position responsibilities are intended to describe those functions that are essential to the performance of this job. This position description does not state or imply that the above are the only duties and responsibilities assigned to this position. Employees holding this position will be required to perform any other job-related duties requested by management. All requirements are subject to possible modification to reasonably accommodate individuals with a disability. ONE FAMILY ILLINOIS is an equal opportunity employer. Employment, assignment, and promotion practices are carried out in accordance with all applicable laws, rules, regulations and orders without regard to race, religion, color, national origin, physical handicap, social handicap, sex, age, or ancestry.

Job Description We are seeking a full-time Advanced Practice Provider (APN/PA) or MD for the role of Health Center Medical Director (HCMD). Family medicine providers preferred. Bilingual (English/Spanish or English/Polish) a plus. Why Join Us: • Serve underserved communities as part of a mission-driven team., • Flexible work schedule with competitive pay and benefits., • Opportunities for professional growth and CME ($3,000 + 5 days/year)., • 39 days of paid time off (PTO) annually., • Provide patient care and lead a collaborative healthcare team., • Manage both acute and chronic conditions., • Health, dental, and vision insurance., • Retirement plans (403b/401k match)., • Loan repayment options available (HRSA programs). About Us: HealthPlus Staffing is National Leader in the Healthcare Staffing Industry. We partner up with top facilities nationwide with the focus of finding them highly qualified candidates. Our Promise: • We will put you in front of the decision makers., • We will provide feedback on your application., • We will work on your behalf to obtain as much info as you need to make a well-informed decision. If interested in this position, please submit an application or call us at 561-291-7787 to speak with one of our highly experienced consultants. We look forward to finding your next position! The HealthPlus Team.

Job Description 44 Paid Days Off Each Year!!! Job Duties: • Practice of medicine within the scope of license, training, credentialing and in accordance with the current standards of care and quality criteria adopted by PrimeCare., • See patients in PrimeCare clinics during office hours. This is a full-spectrum family medicine practice that serves all ages and conditions., • Participates in and provides after-hours call coverage as assigned., • Prescribe or administer treatment, therapy, medication, vaccination, and other specialized medical care to treat or prevent illness, disease, or injury., • Order, perform and interpret tests and analyze records, reports, and examination information to diagnose patients’ condition., • Complete charting on an electronic health record (Athena) and required paperwork in a timely manner., • Participate in health center and provider meetings. Education/Licensure/Certifications: • Graduate of accredited educational program with a master’s degree in nursing or doctorate degree in nursing or physician assistant degree., • Board certification in specialty must be kept current., • Unrestricted license to practice as an APRN or PA within the State of Illinois, Illinois Controlled Substance license,a nd federal DEA license. Benefits • Eligibility for NHSC Loan Repayment or State Loan Repayment programs, • 27 days of PTO each year, accrued each pay period, • 3 personal days, • 1 floating holiday, • 8 paid holidays, • $3,000 annual CME allowance and 5 day of CME time, • FTCA Coverage (no external malpractice or tail coverage required), • Medical/Dental/Vision coverage available the 1st of the month following 30 days, • Company-paid life, short-term disability, and long-term disability coverage, • Discretionary 403(b) match and profit sharing after meeting service requirements, • Flexible spending accounts, • Accident & critical illness coverage, • Pet insurance Salary All wages are based on relevant years of experience and time since completing an Advanced Practice Clinician program. The minimum rate is the wage that a new Advanced Practice Clinician will earn. If interested in part-time employment, the salary range will be adjusted accordingly. PrimeCare Community Health participates in multiple state and federal loan repayment programs. PrimeCare Community Health is firmly committed to creating a diverse workplace and is proud to provide equal employment opportunities to all applicants. Therefore, PrimeCare does not discriminate on the basis of creed, color, national origin, sex, gender identity, sexual orientation, age, religion, marital or parental status, alienage, disability, political affiliation or belief, military or military discharge status.

Job DescriptionResponsibilities & Duties • Obtain patient vitals, medical history, and reason for visit, and prepare the patient for physical exam, • Explain prescribed procedures and treatments to patients, • Ensure all ordered tests are performed accurately and in a timely manner, • Administer prescribed medications and treatments in accordance with the approved procedure, • Draw blood and preparation labs for reference lab processing and/or in-house processing, • Perform laboratory tests, lab-quality controls, and equipment maintenance according to written instructions, • Respond to all lab messages and call back requests, • Perform all drug screening procedures in accordance with established rules and regulations, • Ensure patient immunizations are well documented and administered in accordance with the approved procedure, • Conduct physician referrals as well as service pre-certifications on an as-needed basis, • Prepare exam rooms; sterilize instruments, equipment, and supplies for procedures, • Maintain complete and accurate documentation, • Cross-train and assist in other areas of the clinic as operational needs require such as a receptionistQualifications, • Weekday, Weekend and Holiday work availability, • While performing the duties of this job, the employee is regularly required to stand and frequently required to walk for long periods of time, • Potential exposure to potentially infectious materials and chemicals, • BLS/First Aid Certification (Preferred), • BILINGUAL (SPANISH/ENGLISH) is preferred, • MUST BE WILLING TO TRAVEL TO BOTH OUR HINSDALE, NEW LENOX & MORRIS LOCATIONSBenefits, • Flexible scheduling, • Competitive compensation, • PTO starts date of hire, • Health, Dental and Vison Insurance, • Retirement benefits, and more!, • Full & Part-time positions available!

Job DescriptionDescription: Job Title: IWC Case Manager Department: Community Engagement and Supportive Services/Illinois Welcoming Center Reports to: IWC Program’s Associate Director Job Type: Full Time, Salary, Non-Exempt Job Location: Multiple Salary Range: $40,000-$45,000 Rincon - Building Spaces, Restoring Communities- Who we are: What began as a small clinic established by young community leaders on the West Side of Chicago in 1972 has grown into one of the largest providers of high-quality and culturally competent services focusing on counseling and crisis intervention services, substance use prevention and treatment, violence prevention, education, case management, community and family services. We are dedicated to rendering compassionate and effective programs to promote the quality of life by catalyzing to advocate, educate and empower individuals and their families. Position Description – What the Role Entails: The Case Manager will identify individuals in the community who would benefit from education or services offered by the Illinois Welcoming Center (IWC). The case manager will function as a conduit to engage, educate, and promote the IWC program to community members and stakeholders. Company Culture - Do Our Values Speak to You? At Rincon, our commitment to mutual respect, inclusivity, and diversity is woven into the structure of all that we do. We value: • Dedication- Embodying effective and transparent leadership and quality client care., • Education – Preventative programming and clinical services based on industry standards, competence and outreach., • Accountability – Consistent service delivery, measurable success, and sensible financial management., • Advocacy – Empowerment, reduction of treatment stigma, and relationship building with partners. Areas of Accountability - What you will be doing: • Provide comprehensive and culturally sensitive case management services to all clients, including intake assessment, benefit assessment, financial goal setting, educational goal setting, money management, and financial literacy training, to name a few., • Be a community ambassador for the program participating in community events, schools, meetings, church gatherings., • Document accurately, neatly, and consistently every and any contact with or on behalf of a participant in the participant’s designated file, as required by funding source., • Work in conjunction with agency staff to ensure that appropriate referrals are made and follow-up services are provided as needed., • Connect families with needed and available community resources. Follow up and document with referrals agencies to ensure the use/success of the referral., • Weekly case plan development, progress monitoring, advocacy, and referrals., • Provide linkages for clients to community-based services as needed; stay abreast of staff changes and referral procedures at partner agencies., • Participate in staff meetings, staff training, and other duties as assigned by the program supervisor., • Assess and provide urgent care services, items and resources to IWC clients., • Become familiarized with internal and external reporting and case-management programs and procedures., • Health insurance, • Dental & Vision insurance, • Life insurance, • Short- and Long-Term Disability Insurance, • 403(b) Retirement Plan, • Generous PTO (Paid time off)- Accrue up to 21 days in Year 1, some PTO carryover allowable., • Employee Assistance Program, • Professional Development Opportunities, • Employment may qualify for the Public Service Loan Forgiveness Program (PSLF), • Physical Demands: Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Employees are responsible for informing supervisors of any invisible disability or medical restriction that limits physical capability., • Monday to Friday, • 8-hour shift, • Excellent communication and interpersonal skills (verbal, written)., • Case Management and Outreach experience., • Be flexible for potential second and/or third shifts as needed., • Highly organized and detail oriented., • Learn technology quickly., • Ability to engage in many projects at once., • Ability to juggle multiple tasks, set priorities and follow-through on daily tasks in a timely fashion., • Ability to handle confidential information professionally and appropriately., • Fast, accurate analysis and reporting., • High School Diploma or GED; enrolled in an Associates/Bachelor’s program., • At least 1 year of previous case management experience is preferred., • Knowledge and understanding of the local community and its stakeholders., • Bilingual Spanish/English and Bicultural applicants strongly preferred., • Ability to work effectively with peers, individual participants, and groups., • Desire to learn new skills., • Knowledge of community and social service agencies., • Ability to maintain accurate records and necessary paperwork, as well as data entry – Currently Sales Force and Internal Trackers.

Deliver high-quality customer service to support ACCESS' patient-centered medical home model. ACCESS is a network of federally qualified health centers treating patients on the frontlines of community-based health care.

If you are a call center representative agent or someone just looking for a flexible part time remote work from home job, this is a great way to supplement your income. Call Center Representative Agent experience not required. Remote Work From Home Call Center Representative Agent - Part Time Market

Your role is vital in creating a positive, patient-centered atmosphere while ensuring the smooth operation of our front desk. Focus: A patient-centered approach, ensuring every guest feels welcome and valued.

Manage phone calls, emails, and walk-ins, providing accurate information about salon services, pricing, and availability.

Responsibilities: Foster an environment that embodies Bally's Born to Entertain philosophy by creating a fun-filled, entertaining atmosphere Enthusiastically promote Bally's customer-centric culture of offering superior guest service and actively building long-lasting guest relations Adhere to al

PM-10:00 PM CST and 10:00 PM-6:30 AM CST / Company provided laptop-monitor-headset / Medical-Dental-Vision / 401k match / PTO - As a Call Center Agent at T3 Services Group, you will: Handle incoming calls from customers and provide prompt and efficient customer service; Manage and resolve customer c

Receives and forwards telephone calls and takes and relays messages per protocol.

Receptionist - State Farm Agent Team Member.Armando Guzman - State Farm Agent is a leading insurance agency dedicated to providing exceptional service to our customers.We are currently seeking a dynamic individual to join our team as a Receptionist - State Farm Agent Team Member.Our ideal candidate

Answer and direct phone calls, deliver messages, greet employees and visitors, schedule conference calls, and distribute incoming faxes and mail.

Promptly answer all incoming calls in a professional and concise manner, to ensure booking accuracy. Returning calls as needed for appointment changes and/or cancellations. Phone calls must be promptly answered with professionalism and consistency, to include following phone scripts for new clients,

Looking for a part-time job that provides meaningful work and competitive compensation? Consider a position in a State Farm Agent's office.Establish customer relationships and follow up with customers, as needed.Provide prompt, accurate, and friendly customer service.Service can include responding t

Bilingual proficiency is an asset.

You got game? You got spring in your step? You want the best job in the world! And schedules that work with you, not against you? That's right, we live to beat the rush and make it possible to make, bake or take pizzas during the hungry hours of the day and night, part or full time.You'll have plent

Spa Receptionist, Lincoln Park.Our Kohler Waters Spa team at Lincoln Park offers more than 50 innovative spa services using the healing properties of Earth's mineral-rich waters and provides an oasis of tranquility in the heart of a bustling Windy City neighborhood.Join our world-class team of spa p

Answering and transferring callers to the appropriate department and staff member.

Your role will include managing the front desk, handling calls, directing inquiries, and assisting our team with various administrative tasks. Answer and direct incoming calls promptly and professionally.

If you are a call center representative agent or someone just looking for a flexible part time remote work from home job, this is a great way to supplement your income. Call Center Representative Agent experience not required. Remote Work From Home Call Center Representative Agent - Part Time Market

Answer incoming calls, direct them to the appropriate personnel, and accurately record messages.

Operates telephone switchboard to answer, screen and forward calls, providing information and taking messages.