Product Manager (Payments & Risk)
1 day ago
Chattanooga
Job DescriptionLet Us Introduce Ourselves We're Patriot Software - a remote-first, product-led tech company on a mission to make accounting and payroll fast, simple, and affordable for millions of American businesses. With 175+ team members across the U.S. and a collaborative office hub in Canton, Ohio, we're building software that empowers the backbone of the American economy. What We Believe In Creating great products starts with creating an environment where people thrive. That means connection, clarity, growth, high trust, and a culture where ideas move quickly and quality matters. Our team lives by six core values that guide how we work, build, and serve: • Be Customer Obsessed: We start with our customers and work backward to deliver exceptional value., • Lead With Speed: We move fast, take smart risks, and stay ahead by acting boldly., • Don't Cut Corners: We own our technologies and operations to deliver a high-quality, end-to-end experience., • Create a Better Us: We simplify, automate, spend wisely, and continuously improve., • Follow The Golden Rule — We treat others with respect, invite feedback, and commit even when we disagree., • Job Title: Product Manager (Payments & Risk), • Job Status: Full Time, • Location: Remote, • Compensation: Salaried (Exempt), • Position Type: Direct Hire, note, this is not a contract role, • Pay Range: $132,500 - $155K based on experience Please note this is a sample of what you'll be doing. This job requires you to be able to adapt to change quickly in order to deliver an exceptional customer experience. Your duties, responsibilities, and activities may change at any time with or without notice. What You'll Need Experience • 5+ years in a SaaS Product Manager role, • Background with complex systems, financial workflows, risk operations, or compliance in payments/fintech, • 2+ years of experience with payment rails (e.g., ACH, direct deposit, or instant payments) and an understanding of how their capabilities and constraints impact customer experience and risk, • Proven record of launching successful products or platforms with iterative, metrics-driven improvements, • Familiarity with KYC, BSA/AML, fraud detection, or identity verification (conceptual knowledge is fine), • Experience collaborating with development, design, QA, and operations teams, with working knowledge of agile SDLC and release managementTechnical & Analytical Skills, • Ability to discuss system behavior, data flows, and risk implications with engineers and operational teams, • Strong analytical and problem-solving skills; able to interpret data, identify patterns, and make informed decisions, • Able to distinguish between reversible decisions and long-term strategic choicesCommunication & Collaboration, • Excellent writing and communication skills; able to translate complex information clearly for diverse audiences, • Strong interpersonal skills: empathetic, collaborative, and able to build trust across cross-functional teams, • Open-minded, humble, and a team playerOperational Needs, • Reliable high-speed internet connection, • Full-time, direct-hire, 100% remote role, • Open to candidates residing in and legally authorized to work in the United States, • Not open to applicants residing in: Alaska, California, Hawaii, Washington D.C., • Core hours: 9am–5pm EST, Monday–Friday, • Paid time off and paid holidays, • Medical, dental, and vision insurance, • Section 125 HSA and FSA accounts, • Benefits starting 1st of the month after hire, • Company-paid life, short-term, and long-term disability insurance, • 401(k) with company match, • Up-to-date hardware and equipment provided, • Flexible scheduling and opportunities for advancement, • Engaging and collaborative company culture -- Ready to take the next step in your career? We'd love to meet you. Privacy Notice To protect the privacy of our customers and employees, please do not include sensitive Personally Identifiable Information (PII)—such as Social Security Numbers, Dates of Birth, or W-2s—when submitting your application. Use of AI in the Hiring Process Thank you for your interest in Patriot Software! To support a fair and efficient hiring process, we use AI-powered tools to assist with resume screening, note-taking, and interview insights. These tools help us evaluate candidates consistently and in compliance with EEOC and all applicable laws. AI tools do not make hiring decisions—all decisions are made by our human hiring team. All applicants are evaluated based on their qualifications, skills, and experience. By submitting your application, you acknowledge the following: AI Usage • AI may analyze an applicant's video, including facial expressions, as part of assessing position fit., • AI tools may be used during interviews for note-taking, evaluating responses, and generating interview summaries.On-Camera Video Interviews, • All interviews are conducted via video with cameras on to maintain compliance and security standards., • Patriot is a camera-on company for all video interactions.Photo Capture for Security, • If selected to interview, you may be asked to provide or have a photo captured., • This photo is used only to verify that the same candidate is present throughout all interview stages., • Photos are not shared externally, used for any other purpose, or stored after the interview process. They are securely disposed of once the process is complete.Privacy & Data Use, • Any photos are used solely for candidate verification., • Geolocation tools may be used only to verify your location and ensure interview integrity., • All geolocation use is limited to security and compliance needs and follows all applicable privacy laws.