Call center representative jobs in Binghamton, New YorkCreate job alerts

Job Description As a Customer Service Representative, you will answer incoming calls in a fast-paced call center environment. You will also build relationships with clients and agents and process payments and complex service requests. This position will have the opportunity to work primarily remote with periodic time required in their assigned Company office location (Binghamton, NY or Houston, TX). If you reside in the Greater Houston or Greater Binghamton area, this may be an opportunity for you! Description of Duties & Responsibilities: • Support resolution of incoming calls by answering questions, performing research and initiating additional processes as necessary., • Process billing requests, which could include billing account number changes, payment type changes (mode changes), refund requests, premium payment histories, value quotes, form requests, policy reprojection requests, taxable gain calculations, policy conservation, mailing Electronic Funds Transfer forms, etc., • Process manual premium payments and other service requests from calls by check or phone via a checking or savings account., • Process loan by phone requests., • SML website inquires. Handle inquired forwarded by Corporate Communications that were made on our public website., • Complete insurance verifications and policy summary requests., • Complete follow-up calls to request missing items and funds needed to bring policies up to date., • Keep records of customer interactions and transactions. Description of Duties & Responsibilities:, • Minimum of 3 years of experience in Customer Service., • Minimum of 1 year of accounting experience preferred., • Experience in an insurance industry or call center environment., • Fluency in Spanish a plus., • Basic knowledge of Microsoft Word and Excel., • Excellent written and verbal communication skills., • Excellent data entry skills., • Ability to perform work accurately and thoroughly., • Ability to pay close attention to detail., • Ability to prioritize and organize a heavy workload., • Ability to work a flexible schedule with occasional overtime. Education Required: Associate’s degree in business or related field. Pay Range: $19.02 to $21.03 hourly The starting pay rate for this role is based on a variety of relevant factors, including location, education, experience, and skills. The level for this position will be determined based on factors including relevant skills, experience and other qualifications. Visa sponsorship is not available for this position Relocation assistance is not available for this position Security Mutual is an Equal Opportunity Employer Federal & State Labor Law Posters

Job Description As a Customer Service Representative, you will answer incoming calls in a fast-paced call center environment. You will also build relationships with clients and agents and process payments and complex service requests. This position will have the opportunity to work primarily remote with periodic time required in their assigned Company office location (Binghamton, NY or Houston, TX). If you reside in the Greater Houston or Greater Binghamton area, this may be an opportunity for you! Description of Duties & Responsibilities: • Support resolution of incoming calls by answering questions, performing research and initiating additional processes as necessary., • Process billing requests, which could include billing account number changes, payment type changes (mode changes), refund requests, premium payment histories, value quotes, form requests, policy reprojection requests, taxable gain calculations, policy conservation, mailing Electronic Funds Transfer forms, etc., • Process manual premium payments and other service requests from calls by check or phone via a checking or savings account., • Process loan by phone requests., • SML website inquires. Handle inquired forwarded by Corporate Communications that were made on our public website., • Complete insurance verifications and policy summary requests., • Complete follow-up calls to request missing items and funds needed to bring policies up to date., • Keep records of customer interactions and transactions. Description of Duties & Responsibilities:, • Minimum of 3 years of experience in Customer Service., • Minimum of 1 year of accounting experience preferred., • Experience in an insurance industry or call center environment., • Fluency in Spanish a plus., • Basic knowledge of Microsoft Word and Excel., • Excellent written and verbal communication skills., • Excellent data entry skills., • Ability to perform work accurately and thoroughly., • Ability to pay close attention to detail., • Ability to prioritize and organize a heavy workload., • Ability to work a flexible schedule with occasional overtime. Education Required: Associate’s degree in business or related field. Pay Range: $19.02 to $21.03 hourly The starting pay rate for this role is based on a variety of relevant factors, including location, education, experience, and skills. The level for this position will be determined based on factors including relevant skills, experience and other qualifications. Visa sponsorship is not available for this position Relocation assistance is not available for this position Security Mutual is an Equal Opportunity Employer Federal & State Labor Law Posters

Job Description As a Customer Service Representative, you will answer incoming calls in a fast-paced call center environment. You will also build relationships with clients and agents and process payments and complex service requests. This position will have the opportunity to work primarily remote with periodic time required in their assigned Company office location (Binghamton, NY or Houston, TX). If you reside in the Greater Houston or Greater Binghamton area, this may be an opportunity for you! Description of Duties & Responsibilities: • Support resolution of incoming calls by answering questions, performing research and initiating additional processes as necessary., • Process billing requests, which could include billing account number changes, payment type changes (mode changes), refund requests, premium payment histories, value quotes, form requests, policy reprojection requests, taxable gain calculations, policy conservation, mailing Electronic Funds Transfer forms, etc., • Process manual premium payments and other service requests from calls by check or phone via a checking or savings account., • Process loan by phone requests., • SML website inquires. Handle inquired forwarded by Corporate Communications that were made on our public website., • Complete insurance verifications and policy summary requests., • Complete follow-up calls to request missing items and funds needed to bring policies up to date., • Keep records of customer interactions and transactions. Description of Duties & Responsibilities:, • Minimum of 3 years of experience in Customer Service., • Minimum of 1 year of accounting experience preferred., • Experience in an insurance industry or call center environment., • Fluency in Spanish a plus., • Basic knowledge of Microsoft Word and Excel., • Excellent written and verbal communication skills., • Excellent data entry skills., • Ability to perform work accurately and thoroughly., • Ability to pay close attention to detail., • Ability to prioritize and organize a heavy workload., • Ability to work a flexible schedule with occasional overtime. Education Required: Associate’s degree in business or related field. Pay Range: $19.02 to $21.03 hourly The starting pay rate for this role is based on a variety of relevant factors, including location, education, experience, and skills. The level for this position will be determined based on factors including relevant skills, experience and other qualifications. Visa sponsorship is not available for this position Relocation assistance is not available for this position Security Mutual is an Equal Opportunity Employer Federal & State Labor Law Posters

Job DescriptionDescription: Member Onboarding and Relationship Specialist Department: Lending Services Reports to: AVP of Credit Solutions Classification: Non-exempt, Full-Time, In-Person Effective: May 2026 Overview: The Member Onboarding & Relationship Specialist is responsible for converting newly acquired indirect lending relationships into engaged, multi-product GHS members and for protecting the existing membership base from attrition. This role serves as the primary point of relationship development for members who join GHS through the indirect auto lending channel — currently the single largest source of new memberships — and is accountable for moving those members from a transactional loan relationship into full credit union engagement. The role also owns proactive outreach to dormant and at-risk members, with a clear mandate to reengage relationships before they lapse and to retain members who show signals of leaving. Success in this position is measured in member depth, member retention, and the conversion of single-service relationships into long-term, multi-product GHS memberships. Essential Functions and Responsibilities: • Indirect member outreach: Conduct structured outbound contact with members acquired through the indirect auto lending channel within 7 days of loan funding. Welcome the new member to GHS, explain the full range of credit union products beyond the indirect loan, and actively position checking accounts, debit cards, online and mobile banking, credit cards, and additional lending products. A successful conversion is defined as the indirect member adopting at least one additional GHS product., • New member onboarding: Conduct outbound onboarding calls to all newly opened GHS memberships as a core daily function. Welcome each new member, confirm understanding of opened products, identify additional needs, and cross-sell GHS products and services such as new checking accounts, loan products, credit cards, debit cards, and online/mobile banking. Outreach activity supports GHS annual business goals as established by the CEO., • Dormant member reengagement: Work an assigned list of dormant members on a cadence defined by the manager with the goal of reactivating the relationship. A successful reengagement is defined as the member completing a qualifying transaction or adopting a new product following contact. Maintain accurate records of all outreach attempts, member responses, and outcomes., • At-risk member retention: Identify members who exhibit at-risk signals — including account closure requests, declining transaction activity, withdrawal of direct deposit, or sustained balance decline — and conduct retention outreach with the goal of preserving the relationship. Document the reason members give for considering departure and escalate systemic themes to the supervisor., • Outbound calling campaigns: Execute defined outbound calling campaigns to grow products per member, including referral follow-up, post-event outreach, and member development initiatives as assigned. Each campaign has a stated objective, target audience, and success metric., • CRM documentation: Document all member outreach, contact attempts, conversations, and outcomes in the credit union's designated CRM or call tracking system on the same business day. Maintain a current pipeline of active member opportunities and provide activity reporting as required., • Member service support: Assist members with inquiries relating to, but not limited to, opening and closing accounts, product inquiries and credit union service in support of member accounts, IRA administration, CDs, transactions involving multiple savings bonds, and deceased member accounts., • Problem resolution: Resolve problems or discrepancies concerning member accounts. If needed, refer them to appropriate staff., • This role is structured as a phone-based outbound development position. Branch opening/closing, Member Service Representative phone queue coverage, and Loan Officer support are not standing functions; participation in these activities is by exception only and not part of routine workload., • Perform other duties as assigned. Performance Measurement: Performance is measured against CRM documentation standards, demonstrated professional standards, and goals established by the supervisor and credit union leadership. • CRM accuracy: 100% of member outreach documented in the credit union's designated CRM or call tracking system on the same business day., • Achievement of personal, team and business goals as established., • Adherence and compliance with credit union procedures and policies. This includes but is not limited to the Internal Controls Policy, Bank Secrecy Act, OFAC and other credit union, state and federal procedures, policies and regulations., • Prompt, friendly, personal and professional service to members and teammates., • Accuracy of work product, transactions and information., • Complete assigned training, product knowledge, cross training and sales techniques, and other development activities as assigned., • Teamwork with the Member Service team and other departments., • Maintain high level of confidentiality regarding credit union staff and member information., • Responsiveness to internal and external correspondence and inquiries. Follow through. Ownership and accountability., • Maintain a professional work environment and businesslike appearance. Experience: Minimum two years of demonstrated outbound sales, business development, member or customer relationship development, or call center sales experience required. Financial services or credit union experience strongly preferred. Direct experience converting prospects or single-service customers into multi-product relationships is a significant advantage. Prior teller, cashier, or transactional service-only experience without an outbound sales component is not sufficient for this role. Education: A high school education or GED is required plus the required experience. An Associate Degree is preferred. Interpersonal: This position requires sustained contact with members and prospective members and demands professionalism, courtesy, finesse, tact and diplomacy. The role requires a demonstrated ability to build rapport quickly over the phone, identify member needs through effective questioning, and influence purchase and adoption decisions without high-pressure tactics. Must demonstrate clear verbal and written communication. Other Skills: Must be able to operate standard office equipment and efficiently use and navigate a computer. Must be able to type and key data utilizing the Microsoft Office Suite and software unique to the credit union. Experience with CRM or call tracking software strongly preferred. This role requires the ability to navigate multiple systems and document conversations in real time while speaking with the member on the phone. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of the position, the employee is regularly required to stand or sit, use hands and arms to reach, and hands and fingers to feel. The employee is regularly required to talk, hear and communicate with members. The employee periodically stands, walks, reaches, stoops, kneels, crouches or squats and uses the stairs. Employees must regularly lift and/or move up to 10 pounds. Periodically lift and/or move 20 lbs. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception and the ability to adjust focus. Work Environment Employees are required to contribute to a positive work environment and demonstrate the credit union brand of "The Relationship of a Lifetime" by demonstrating GHS Service Standards of customer focus with positivity, personal ownership and accountability, clear and positive communication and responsiveness. Collaboration, consistency, and respect, trust and demonstration of integrity are some of the professional behaviors regularly required. This job description is intended to be a guide and may not be all encompassing or may amend/modify as business needs change. GHS is an equal opportunity employer. At GHS, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law. GHS believes that diversity and inclusion among our teammates is critical to our success and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. Requirements:

Remote Work From Home Call Center Representative Agent - Part Time Market Research Panelists Our company is seeking individuals to participate in National & Local Paid Focus Groups, Clinical Trials, and Market Research assignments. If you are a call center representative agent or someone just lookin

Remote Work From Home Call Center Representative Agent - Part Time Market Research Panelists Our company is seeking individuals to participate in National & Local Paid Focus Groups, Clinical Trials, and Market Research assignments. No commute needed should you choose to work from home remotely. If y

Seeking participants for Focus Group and market research studies.Work part-time from home and earn up to $750 per week.Register to see if you are eligible.Call Center Representative Agent experience not required.Remote Work From Home Call Center Representative Agent - Part Time Market Research Panel

Remote Work From Home Call Center Representative Agent - Part Time Market Research Panelists Our company is seeking individuals to participate in National & Local Paid Focus Groups, Clinical Trials, and Market Research assignments. If you are a call center representative agent or someone just lookin

Seeking participants for Focus Group and market research studies.Work part-time from home and earn up to $750 per week.Register to see if you are eligible.Call Center Representative Agent experience not required.Remote Work From Home Call Center Representative Agent - Part Time Market Research Panel

Seeking participants for Focus Group and market research studies.Work part-time from home and earn up to $750 per week.Register to see if you are eligible.Call Center Representative Agent experience not required.Remote Work From Home Call Center Representative Agent - Part Time Market Research Panel

You can do this part-time or full-time * Enjoy free samples from our sponsors and partners in exchange for your honest feedback of their products. Remote Work From Home Call Center Representative Agent - Part Time Market Research Panelists Our company is seeking individuals to participate in Nationa

With most of our paid focus group studies, you have the option to participate remotely online or in-person. Qualifications: Must have either a smartphone with working camera or desktop/laptop with webcam Must have access to high speed internet connection * Desire to fully participate in one or

Seeking participants for Focus Group and market research studies.Work part-time from home and earn up to $750 per week.Register to see if you are eligible.Call Center Representative Agent experience not required.Remote Work From Home Call Center Representative Agent - Part Time Market Research Panel

You can do this part-time or full-time * Enjoy free samples from our sponsors and partners in exchange for your honest feedback of their products. Remote Work From Home Call Center Representative Agent - Part Time Market Research Panelists Our company is seeking individuals to participate in Nationa

MUST actually use products and/or services, if provided. You get to review and use new products or services before they are released to the public.

The Access Care Representative performs a wide variety of activities related to scheduling, registration, financial compliance, and customer support for all services performed.The Access Care areas act as the entry point.It is the responsibility of an Access Care Representative to promote a caring,

As a Customer Service Representative, you will answer incoming calls in a fast-paced call center environment. Keep records of customer interactions and transactions. Minimum of 3 years of experience in Customer Service.

Customer Service Representative.As a Customer Service Representative, you will answer incoming calls in a fast-paced call center environment.You will also build relationships with clients and agents and process payments and complex service requests.This position will have the opportunity to work pri

[Customer Service / Remote] - Anywhere in U.S. / $45,000.00 - $50,000.00-yr / Home Office Equipment Reimbursement - As a Call Center Representative at C2Q Health Solutions, you will: Handle a high volume of inbound and outbound calls to assist customers with inquiries and concerns; Provide excellent customer service by actively listening and addressing customer needs in a timely manner; Maintain accurate and detailed records of all customer interactions; Follow company policies and procedures to resolve customer issues and escalate when necessary; Ensure all calls are handled with professionalism and empathy; Continuously develop knowledge of products and services to provide accurate information to customers; Work efficiently and independently as part of a remote team to meet performance metrics and provide exceptional customer experience. Hiring Immediately >>

We support your long-term wellness with a 403(b) retirement plan and company match, flexible spending accounts, access to financial advisors, and up to $400/year in wellness rewards. With access to 100,000+ online courses, leadership programs, tuition reimbursement, clinical ladders, and internal mo

The Access Care areas act as the entry point. It is the responsibility of an Access Care Representative to promote a caring, professional manner, while collecting Accurate and complete data necessary for billing and account processing. Certified Healthcare Access Associate (CHAA).

Customer Service Representative.As a Customer Service Representative, you will answer incoming calls in a fast-paced call center environment.You will also build relationships with clients and agents and process payments and complex service requests.This position will have the opportunity to work pri

Competitive Pay & Benefits / Flexible Schedule / Career Growth / Meaningful Impact - As a Call Center Representative (CSR) at Wellcove, you will: Provide excellent customer service via phone and email; Respond to customer inquiries and resolve issues in a timely and professional manner; Maintain acc

DePaula Mazda is looking to hire a motivated customer service representative to work in our call center scheduling appointments for our service department. Customer Service Representative. Answering all incoming phone calls and scheduling service appointments for customers in X-Time.

We are a large organization operating 24/7 bustling call centers offering a variety of shifts. Does this sound like you? If so, consider starting your career at Spectrum as a professional Customer Service Representative on our billing team. Customer Service Representatives on our billing team are vi

We are a large organization operating 24/7 bustling call centers offering a variety of shifts. Does this sound like you? If so, consider starting your career at Spectrum as a professional Customer Service Representative on our billing team. Customer Service Representatives on our billing team are vi

We are a large organization operating 24/7 bustling call centers offering a variety of shifts. Does this sound like you? If so, consider starting your career at Spectrum as a professional Customer Service Representative on our billing team. Customer Service Representatives on our billing team are vi

We are a large organization operating 24/7 bustling call centers offering a variety of shifts. Answering inbound phone calls from customers related to billing inquiries. Does this sound like you? If so, consider starting your career at Spectrum as a professional Customer Service Representative on ou

As a Call Center Sales Representative, you'll leverage your skills to handle inbound sales calls effectively. What our Call Center Sales Representatives Enjoy Most About the Role Delivering exceptional service by collaborating with other departments to resolve customer issues and promote current mar